Database Users

Power button not always working.

This JasJar I have Always have problem waking up after period of inactivity. If I had it powered off for too long, I cannot bring it back to life with any hardware button, except the reset. Usually I can still see the green light flashing indicating the phone in on and working. But I had also tried to call it, but it won't ring. As a PDA the problem wouldn't bother me too much, but as a Smartphone it mean I might have missed a few important calls
the only solution i have now is i go to settings, power, advanced and i disable the "turn off device if not use for" option
it works all the time with me but it eats the battery, specially if i am connecting my BT headset
Please if anyone has a solution let me know
thanks

i forgot to say that it happens even if i take the SIM card out of the device, so i do not think it is a SIM card issue
i do not have and SD cards

Any Help?

it happens randomly with no specific reason, but I tend to believe it's due to a third party s/w. If you made a hard reset and kept using the device with only the standard applications, the device will be very stable except the bluetooth issues.

The issue of the PPC power button, whatever a soft one or a hard one, has been consistently existed since I bought my first PPC with PPC2000. I am so disappointed that it is exactly the same case after some 6 years...
It is usually due to some imcompatibility between the system and some today-enhancing add-ons, which seem necessary for us but sometimes however causing problems like a deep snooze...

thanks for ur answers, actually i do not think it is related to 3rd party applications on today screen plugins, since i already had reflashed my device and i am running now with no applications installed, i am not sure what Phono can do for me i will try to contact them today and see if i can get a replacement or what?
yet any other ideas will be really appreciated

Same problem in my device can any one help me Please

Hey, I had this problem too...
The only way I stopped my PDA from freezing like this was to disable the auto power off feature in Settings/System/Power and keep the backlight turned on (but lower without it plugged in) Settings/System/Backlight.
This helps with other bits too, makes the delay in the unit from ringing less and connection time faster.
Regards.
Dave.

jmdrizen said:
Hey, I had this problem too...
The only way I stopped my PDA from freezing like this was to disable the auto power off feature in Settings/System/Power and keep the backlight turned on (but lower without it plugged in) Settings/System/Backlight.
This helps with other bits too, makes the delay in the unit from ringing less and connection time faster.
Regards.
Dave.
Click to expand...
Click to collapse
Thanks dear .. I will tray it I hope it will fix this problem.

jmdrizen said:
Hey, I had this problem too...
The only way I stopped my PDA from freezing like this was to disable the auto power off feature in Settings/System/Power and keep the backlight turned on (but lower without it plugged in) Settings/System/Backlight.
This helps with other bits too, makes the delay in the unit from ringing less and connection time faster.
Regards.
Dave.
Click to expand...
Click to collapse
Did any experts here got a solution to this? I really don't know why it happened.. I am using MDA from T-Mobile..

still no solution !!
a small update here, i've noticed that this problem does not happen if i am connecting my universal to the power charger, it only happenes if it works on battery, maybe there is sensor or so needs to be replaced ..!!
i am wondering, is it a hardware problem?
do i have to replace my universal ?? or maybe there is something to do with the software or bootloader?

SomeOneCares said:
still no solution !!
a small update here, i've noticed that this problem does not happen if i am connecting my universal to the power charger, it only happenes if it works on battery, maybe there is sensor or so needs to be replaced ..!!
i am wondering, is it a hardware problem?
do i have to replace my universal ?? or maybe there is something to do with the software or bootloader?
Click to expand...
Click to collapse
Um.. Today i tried to "tick off" the battery off option under the "System" page.. it works fine for the entire day.. And battery eats up is just normal. Anyway.. I think it's related to some software conflict of resources but not hardware.. um.. at least, this is one of the solution!

UP

SomeOneCares said:
still no solution !!
a small update here, i've noticed that this problem does not happen if i am connecting my universal to the power charger, it only happenes if it works on battery, maybe there is sensor or so needs to be replaced ..!!
i am wondering, is it a hardware problem?
do i have to replace my universal ?? or maybe there is something to do with the software or bootloader?
Click to expand...
Click to collapse
any solution

TyTn Screen goes black randomly

Hi All,
I have a TYTN S/N 640
Screen goes black randomly although power / backlight / button lights are still on.
I have tried with/without radio, no software installed soft/ hard resets
It even did it after booting from a hard reset.
sw i installed 1.35 tytn rom same thing
Any ideas?
Searched forums couldnt find anyone with the same issue, apologies if I overlooked something.
Thanks

xdaer said:
Hi All,
I have a TYTN S/N 640
Screen goes black randomly although power / backlight / button lights are still on.
I have tried with/without radio, no software installed soft/ hard resets
It even did it after booting from a hard reset.
sw i installed 1.35 tytn rom same thing
Any ideas?
Searched forums couldnt find anyone with the same issue, apologies if I overlooked something.
Thanks
Click to expand...
Click to collapse
i am faced with the same issue too. hope someone is able to assist.

This sounds suspiciously like the DSOD problem that plagued the Sprint and Verizon 6700 Units. DSOD = Dark Screen of Death After much research the problem was found to be caused by the SD Card. More specifically having programs installed to the SD card, it seemed power managment was not properly implemented or something and often times when something was accessed on the SD card while the unit was in suspend it would exhibit the same symptoms you described.
There is a long forum post about it here.
http://pdaphonehome.com/forums/ppc-6700-xv6700/79197-regedit-i-have-made-make-6700-more-stable.html

my screen washes out white sometimes

Mine will turn the backlight off randomly when I start to enter a text message or an email... it turns back on after I press a button however.

DSOD? Yikes sounds terminal! As for the SD issue, the screen went dark after a hard reset / rom reflash with no sd or sim card in.
I'm going to send it back to HTC Europe, hopefully they'll swap it? Anyone had any experience with an RMA to these peeps?
Thanks

SOD and White Out Screen
Guys:
Let me share this with all. I got the white out screen of death on my TyTN about a month after I bought it. I would take the unit out of sleep, it would momentarily flash the good screen then fade to white, then black. I thought this was a software issue with something I had installed, so I re flashed the phone a couple of times and the problem persisted. This problem is an issue that needs repair, I'm afraid. I tried contacting HTC about this through their website and got no response. I guess they don't talk to peons like us. So, a week later, I contacted the place where I bought it in the USA, networkingrus.com, since it was still under warranty and they gladly issued an RMA...return merchandise authorization for repair. They said this was a common issue with many TyTNs and I was surprised at their high level of customer service with these guys in contrast with the ignoring I got from HTC directly. Once they received my phone here in the US, they forwarded it to the US agent/wholesaler who then sent it to HTC Europe in the UK for repair. The turn around time for my situation was about 6 weeks, but it was during the holidays, so figure normally it would take about 4 weeks before you get the phone back under normal conditions. They repaired it very well and it works flawlessly....however, they do flash the repaired phone with the oldest firmware HTC has, so you'll need to do a firmware upgrade for your area/country when you get the phone back from repair, as I did. That's my 2 cents on this issue. So, yes, it is a repair issue.

i have this problem when i open my keyboard and in the same time i play some file in media player. then when i want to write sms, document or something my screen blacks out when i stop typyng

cyberenz said:
Guys:
Let me share this with all. I got the white out screen of death on my TyTN about a month after I bought it. I would take the unit out of sleep, it would momentarily flash the good screen then fade to white, then black. I thought this was a software issue with something I had installed, so I re flashed the phone a couple of times and the problem persisted. This problem is an issue that needs repair, I'm afraid. I tried contacting HTC about this through their website and got no response. I guess they don't talk to peons like us. So, a week later, I contacted the place where I bought it in the USA, networkingrus.com, since it was still under warranty and they gladly issued an RMA...return merchandise authorization for repair. They said this was a common issue with many TyTNs and I was surprised at their high level of customer service with these guys in contrast with the ignoring I got from HTC directly. Once they received my phone here in the US, they forwarded it to the US agent/wholesaler who then sent it to HTC Europe in the UK for repair. The turn around time for my situation was about 6 weeks, but it was during the holidays, so figure normally it would take about 4 weeks before you get the phone back under normal conditions. They repaired it very well and it works flawlessly....however, they do flash the repaired phone with the oldest firmware HTC has, so you'll need to do a firmware upgrade for your area/country when you get the phone back from repair, as I did. That's my 2 cents on this issue. So, yes, it is a repair issue.
Click to expand...
Click to collapse
Got the same issue, not resolved yet. It happens most of the time while I am typing on MSN over wifi. As MSN is yet quite buged he may be the culpit; I may try to investigate a little more this issue.
EDIT: In fact my screen does not turn completely black; it just loses the backlight.

I have kind of the same problem. A while after I've installed official WM6 only the backlight turned on when I woke the device from standby. And sometimes the hardware buttons stops working, when this happends the lights in the green and red call buttons are on, even when I set the telephone in standby. Sometimes when this happends the orange charging light also turns on, and I get a bright blue flash in the bluetooth light(much brighter than the actual bluetooth light).
I've tried to turn of the standby, now the device never get black screen(it seems that the black screen only happends when I wake the device from standby). But still the buttons locks up randomly during the day...
Now I've downgraded to official WM5. The telephone was ok for a while, but now it shows symptomes of the same problem.
Is this a hardware or software problem?
Anyone else have this problem?

Help me, strange thing on my universal

Ok, it's tarted 2 days ago, suddenly my new exec screen going to blue (Like PC)??? just blue color (Sometimes white and black stripes) and hung, so I just restart it. But today, is terrible,its happend 6 times. Tonight the worst thing happend, blue screen come again but this time with soft reset, not help at all. Every time I soft reset the splash screen comes, and then that blue screen again. It happend about 5 times, the machine finally start but can't read my sd card and I try to do soft reset but screen goes and never come back. My exec didn't start at all. I tried to release the battery, leave for few minutes and put it back try to start it, nothing happend... now my exec has die.
Anyone please help me and advice please,
What I did just cook ext ROM (So it have autoconfig for my country's operator, and upgrade the radio to 1.14.10 from T-Mobile, like I did to my alpine but it have no problem until I sold it)
Whoa... help me bro...
Thanks in advanced

Finally it's start but never reach windows screen, the blue screen appears again.
And I remember, the strange thing, my IMEI that I read from device properties is: 355195002465655
But, the IMEI at back body,(Under the battery) : 355195000360361
Why?And what happen?

guess u have the same probs as some others
http://forum.xda-developers.com/showthread.php?t=291986
oops:
saw u r already i that post.......

OK, I've got the same problems as you did. I was so upset with the device that I hit it on my lap (with the battery clip side hitting my lap) and then put the battery back on. Then it turned on! So everytime I have this problem I just hit the battery clip side and it turns on like 70 percent of the time. I just realized the SD card is on that side...hmmm..must be something to do with SD. I'm pretty sure someday it would just stop working at all if I keep doing this.
I don't advise anyone doing this but so far it works for me. I still have problems waking it up though. I really think the mainboard is messed up so I'm trying to get a mainboard, even a broken miniusb mainboard just to test it out. I opened mine up to the last screw and no loose connections noted. So if anyone has a mainboard then can sell me PM me.
If you still have warranty on the device, I advise you to send it in for warranty repair. It seems to only get worst and not better. Goodluck, hopefully we can find a solution for this. If I do get a mainboard. I'll let you know if that fixed it.

Hmm, I've guess it, I think the pprob is mainboard. I'll send it for warranty, (But I bought it in other city not in my own city) So i'll have to send it then on friday this week i'll go to that store to check arround and maybe choose the best product. I'll give the update then.
Anyway someone can give a advice to choose the mainboard?
Thanks in advanced.

bump..we need help..Is it a mainboard or coaxial cable problem? Please advise..

OK, Problem found.. Thanks Corneluis...It is a problem with the voltage control on the mainboard! Anybody has a workaround for this?

SOLUTION FOUND!!! At least for my Jasjar. Thanks, cornelius about the info on faulty voltage control which causes the Bulverde CPU to hang and give funny lines and colors to the screen. The solution is to install Pocket Hack Master and disable the Device CPU scaling in settings and set the speed to 312mhz for standby and before you turn it off. Now you can always clock it to 520 when needed but before you turn it off or close the screen make sure the speed is only 312mhz.
This has worked for me for more than 24 hours without any sngle hang.

Touchscreen Unresponsive After Sleep

Anyone else have this problem? Sometimes, if the screen goes to sleep, when I wake it back up, the touchscreen is unresponsive. I have to soft reset to get it to start up again. Any ideas on how to fix it?

I had the same problem, and flashed another rom, and problem gone.

Hello guys,
I was just searching through the forum with this exact problem and found this thread.
If the phone wakes up from sleep the touchscreen is unresponsive for a few seconds. If I insist to press it it only takes longer for it to respond. This is a very big problem because I sometimes miss calls because I can't answer them. Not even the for hard buttons don't work (maybe because they are also touchscreen).
I've tried flashing different ROM's (Miri, Dutty, NRG) even flashed back to the standard one and again back to a 6.5 one (as I saw this step fixes a lot of problems for some people) but the result is the same. I'm running out of ideas.
I don't think it's a hardware issue because if i leave the phone until the backlight dims and touch it, it goes back on, so it registers the press but doesn't act on it.
It's a very serious and I'm hoping someone here has a solution.

Nobody else is having this issue? Is there no hint on what is going wrong with our phones?
It appears it's happening more and more often and the screen is dead for more and more time.

Hi
I have had the same problem but solved tonight
There are many threads about this but no real solution I tried them all.
My first HD lasted till last week when I had to replace it because of a "Newton Ring" problem. In 10 months of ownership I got a screen freeze maybe 5 times.
My new replacement arrived last Saturday - same original Orange Rom and radio.
I have loaded exactly the same programs from the old phone and have found that when I put it in sleep mode via the power button its a 50/50 chance of it waking up. Receiving a text message does not wake it up either.
I can hear the volume control working and the haptic buttons provide feedback - but black screen. If I hold the power button down I get the bleep to ask if I want to power the device off - then all goes dead. If I wait 5 minutes the haptic buttons/volume buttons work again and the screen comes alive revealing the yes/no option to power off.
Also strange whilst in this locked state the orange charging light comes on - when it goes off I know i can wake the screen up !
I tried :
Enabling and disabling the Today Screen timeout
Auto adjust backlight off and on
Different screen brightness
Manual/default operator selection
Checked HD Tweaks settings were correct in registry and things I can't remember.
What has worked :
Start - Settings - System - Power - Advanced and unchecked the box "turn off device if not used for 5 minutes"
The daft thing is this was enabled on my old phone and would always wake up with a text/call or power button push !
What has changed ?
r
Andrew

Update - Found the problem
Whilst the above fixed my freeze problem it has been bugging me why - as the advanced power features are useful and I don't always remember to hit the power button to sleep the device.
I have now realized what was not set up the same as my old phone.
No start up password !
To enable this I found this thread http://forum.xda-developers.com/showthread.php?p=5004821 and changed my registry setting to 0.
This immediately takes you to the lock screen where you can now enter your password details and make them stick.
I now have a start up password and can set the timeout to 24hrs.
All the power settings now work correctly - and no screen freeze
r
Andrew

Spoke too soon
3 hours ago went to use my phone - black screen
Connected via activesync and MyMobileR.
Rebooted and got the "Microp Version Mismatch 0" message.
Checked out threads about this error on the mainly Diamond forum and can confirm my screen is well and truly dead.
Contacted Orange and they are sending another replacement tomorrow.
What p*sses me off is the number of hours I have spent to get one normal days use.
r
Andrew

Sorry to keep posting to this thread - but I am hoping that my experiences may help somebody
As said I am getting a replacement tomorrow and in one of the threads a guy said put it in the fridge for 20 minutes !
Well I thought what the h*ll and did.
Wrapped it in some tissues to absorb the condensation when I took it out - replaced the battery and it works - no Microp message and has behaved ok for 6 hours.
Got to be a hardware issue ?
Your thoughts.............
r
Andrew

Hi Bigfish,
please let me know the phone is still ok after more hours out of the fridge. i have similar problem on my HTC touch- ELF and i have been searching for solution, and i found this
http://www.fixya.com/support/t982721...not_responding .
i do not have tools to open it myself and would like to try it.
if you r familiar with it please let me know.
cheers
M.

Hi
Sorry your link is not working.
As to the phone it was still ok 26 hours later when I had to exchange it for my replacement.
Weird !
r
Andrew

Hi Andrew,
the fridge trick did not work for me. i kept searching for solutions and i found out that the problem is the digitizer (the touch screen). it might have received a shock (dropped on the ground) or other unusual pressure (in the pocket), and the digitizer gets out of initial position. the digitizer takes that contact as a tap -a continious tap- and does not respond to other taps. you might have to open the device and reposition the digitizer or replace it is there is some damage.
cheers
mumur

Sorry to hear that.
My replacement phone - so far has behaved perfectly.
r
Andrew

it strikes me that if I shake the phone that the phone jamming. I get no response. Even when I tap my finger hard against the rear top I get a crash. The only solution is to take out the battery and reboot. I think it has to do with a hardware problem.
there are others who also suffer from it?

Unable to wake with power button

hey guys,
it started a few weeks ago and has starting happening more and more.
Every now and again when i go to wake my phone by pressing the power button nothing happens and I have to restart teh device. Somethimes after restarting the phone will go back to sleep and it happens again!!
Has anyone else got this problem??
Anyone got any ideas how i can fix it??
I've tried 3 different ROM's and always hard re-set after installing but I'm still getting this problem.
Please help!!!
Thanks in advance

My power button broke about four months ago, so now I have to resort to pulling the stylus out to turn the screen on. Might work as a quick fix for you until you figure it out.

Does anyone know if the on button is a known problem with the HD? Mines caput COMPLETELY now, I can get another one on insurance but this will be the second (headphone socket first time,) HD I've had in 12 months. OR... Anyone know if I can blag Orange into giving me a HD 2 or something more compatible with a mac? (Just inquiring, bought a mac after the HD ya see )

Same problem here, defect power button. I Switch on my device by pulling the stylus and switch it of by pressig the power button very hard (which still works most of the times). I will send it for warranty repair and report what happens.
hit007