Hi All,
I have a TYTN S/N 640
Screen goes black randomly although power / backlight / button lights are still on.
I have tried with/without radio, no software installed soft/ hard resets
It even did it after booting from a hard reset.
sw i installed 1.35 tytn rom same thing
Any ideas?
Searched forums couldnt find anyone with the same issue, apologies if I overlooked something.
Thanks
xdaer said:
Hi All,
I have a TYTN S/N 640
Screen goes black randomly although power / backlight / button lights are still on.
I have tried with/without radio, no software installed soft/ hard resets
It even did it after booting from a hard reset.
sw i installed 1.35 tytn rom same thing
Any ideas?
Searched forums couldnt find anyone with the same issue, apologies if I overlooked something.
Thanks
Click to expand...
Click to collapse
i am faced with the same issue too. hope someone is able to assist.
This sounds suspiciously like the DSOD problem that plagued the Sprint and Verizon 6700 Units. DSOD = Dark Screen of Death After much research the problem was found to be caused by the SD Card. More specifically having programs installed to the SD card, it seemed power managment was not properly implemented or something and often times when something was accessed on the SD card while the unit was in suspend it would exhibit the same symptoms you described.
There is a long forum post about it here.
http://pdaphonehome.com/forums/ppc-6700-xv6700/79197-regedit-i-have-made-make-6700-more-stable.html
my screen washes out white sometimes
Mine will turn the backlight off randomly when I start to enter a text message or an email... it turns back on after I press a button however.
DSOD? Yikes sounds terminal! As for the SD issue, the screen went dark after a hard reset / rom reflash with no sd or sim card in.
I'm going to send it back to HTC Europe, hopefully they'll swap it? Anyone had any experience with an RMA to these peeps?
Thanks
SOD and White Out Screen
Guys:
Let me share this with all. I got the white out screen of death on my TyTN about a month after I bought it. I would take the unit out of sleep, it would momentarily flash the good screen then fade to white, then black. I thought this was a software issue with something I had installed, so I re flashed the phone a couple of times and the problem persisted. This problem is an issue that needs repair, I'm afraid. I tried contacting HTC about this through their website and got no response. I guess they don't talk to peons like us. So, a week later, I contacted the place where I bought it in the USA, networkingrus.com, since it was still under warranty and they gladly issued an RMA...return merchandise authorization for repair. They said this was a common issue with many TyTNs and I was surprised at their high level of customer service with these guys in contrast with the ignoring I got from HTC directly. Once they received my phone here in the US, they forwarded it to the US agent/wholesaler who then sent it to HTC Europe in the UK for repair. The turn around time for my situation was about 6 weeks, but it was during the holidays, so figure normally it would take about 4 weeks before you get the phone back under normal conditions. They repaired it very well and it works flawlessly....however, they do flash the repaired phone with the oldest firmware HTC has, so you'll need to do a firmware upgrade for your area/country when you get the phone back from repair, as I did. That's my 2 cents on this issue. So, yes, it is a repair issue.
i have this problem when i open my keyboard and in the same time i play some file in media player. then when i want to write sms, document or something my screen blacks out when i stop typyng
cyberenz said:
Guys:
Let me share this with all. I got the white out screen of death on my TyTN about a month after I bought it. I would take the unit out of sleep, it would momentarily flash the good screen then fade to white, then black. I thought this was a software issue with something I had installed, so I re flashed the phone a couple of times and the problem persisted. This problem is an issue that needs repair, I'm afraid. I tried contacting HTC about this through their website and got no response. I guess they don't talk to peons like us. So, a week later, I contacted the place where I bought it in the USA, networkingrus.com, since it was still under warranty and they gladly issued an RMA...return merchandise authorization for repair. They said this was a common issue with many TyTNs and I was surprised at their high level of customer service with these guys in contrast with the ignoring I got from HTC directly. Once they received my phone here in the US, they forwarded it to the US agent/wholesaler who then sent it to HTC Europe in the UK for repair. The turn around time for my situation was about 6 weeks, but it was during the holidays, so figure normally it would take about 4 weeks before you get the phone back under normal conditions. They repaired it very well and it works flawlessly....however, they do flash the repaired phone with the oldest firmware HTC has, so you'll need to do a firmware upgrade for your area/country when you get the phone back from repair, as I did. That's my 2 cents on this issue. So, yes, it is a repair issue.
Click to expand...
Click to collapse
Got the same issue, not resolved yet. It happens most of the time while I am typing on MSN over wifi. As MSN is yet quite buged he may be the culpit; I may try to investigate a little more this issue.
EDIT: In fact my screen does not turn completely black; it just loses the backlight.
I have kind of the same problem. A while after I've installed official WM6 only the backlight turned on when I woke the device from standby. And sometimes the hardware buttons stops working, when this happends the lights in the green and red call buttons are on, even when I set the telephone in standby. Sometimes when this happends the orange charging light also turns on, and I get a bright blue flash in the bluetooth light(much brighter than the actual bluetooth light).
I've tried to turn of the standby, now the device never get black screen(it seems that the black screen only happends when I wake the device from standby). But still the buttons locks up randomly during the day...
Now I've downgraded to official WM5. The telephone was ok for a while, but now it shows symptomes of the same problem.
Is this a hardware or software problem?
Anyone else have this problem?
Related
A couple nights ago, just after I turned off the lights to go to sleep, the room was illuminated with this white light. Turns out my phone's flash was turned on somehow. I opened the camera app to see if the flash was on...it wasn't. When I turned it on, the light got much brighter. I shut the phone completely off and the flash light would still kind of blink then stay on. The light isn't as bright as it is when the actual flash is turned on in the camera app. I had to pull the battery completely to get it to shut off. The next morning I put the battery back in and instantly the flash light flickered and came back on. It seems like if I enable the flash in the camera app it will stay off for a while, but it seems to always come back on at some point. Anyone else with this problem? If not, I guess I can try a hard reset, followed by a return to cingular.
Flash light malfunction
Hi!
I have exactly the same problem and my xda mini s is just 1 week old!
Does anybody knows any reason for this behaviour?Or any solution?
I am afraid I have to return the device back to O2.-
Also I saw that I do not have any o2 stuff preinstalled on my mini s.I got it in germany a week back,is it normal that o2 has stopped delivering the o2 stuff in the latest versions.What I see is just the splash screen when the device starts up.
Any in info/advice would be v. obliging!
Regards,
Vineet
My 8125 start to do the same thing. Have you guys figured it out what's wrong and how to fix this?
I've tried soft-reset/hard-reset, loaded new ROM, took battery out and leave it for a while... but the problem is still there.
Retured the device
I returned the device and got a new one,now the problem is no more.
Guys if this behaviour exists on your device then its a malfunction in the device ..o2 guy confirmed this too me..Return this immediately!
Ahuja
that happened to my on my 8125 as well.
no way to stop it
no clue what was wrong
luckly i was within 30 days and i returned it.
Thank you!
Unfortunately, it's been more than 30 days since i got this phone. I guess i will have to call cingular and request a warranty exchange.
Hi,
I bought my TyTN 6 months ago. I upgraded it to WM 6 from HTC update and and few weeks later during wirting a text message my screen went white and I couldn't do nothing. I restarted it after 15 minutes and I discovered that all data is gone. I got plain OS.
From that time the situation was accuring again, but after few seconds it was working ok and white screen was disapearing. I was using different OS versions, as well as Shap's form 3.54 up to 4.31 but it on every the situation become the same.
I contacted with HTC but still i didn't get any reply. Any idea what the problem could be? Is it the screen? Please help...
KaPeer
It's probably flex cable problem. There's been a few issues this type.
hmotwr said:
It's probably flex cable problem. There's been a few issues this type.
Click to expand...
Click to collapse
Do You know is it possible to fix it and if YES how to do this?
im having the same problem with my softbank xo1ht. if i hard reset screen returns but after about 15-30 mins screen fades to white and i cant see anything or use any function??? please advise
My screen was going white like for almost a week (coincidentally after going through airport security xray). I called for a warranty replacement and wouldn't you know it, after I called I have yet to see the white screen on the old one.
Are your hard buttons (d-pad, answer, hang up, mail, IE) failing as well? Try pushing down on your device right under the bottom right of the screen and see if it'll turn white.. or put it in standbay and press down above your d-pad and then take it out of standby and see if that fixes it..
your probably running into a hardware problem which is discussed here:
http://forum.xda-developers.com/showthread.php?t=321163&highlight=white+screen
Hello everybody,
After flashing an Elfin Rom to my Elf, my Elf stuck at there colors screen. Vodafone-Shop was quite helpful and they sent me a new Elf
I have been using the new Elf for about 3 weeks and for the third time (happens almost one time in a week), my Elf does not recognize, that i press the power button. If the display was off, i see that the led blinks and even the long pressing of the power button does not change anything. The only solution was a soft reset. Today i lived it again, but this time the display was on and it did not turn off. Holding the power button for a few seconds and restarting was the solution.
Has anyone the same problem or any ideas why it can happen?
Thanks in advance...
Erkan
On my HTC Touch (P3451) I have the same problem: The phone randomly freezes in such a way that I have to do a soft reset. Also, when the phone is on stand-by, when I press the On/Off button (to turn the screen on) nothing happens... neither if I press any of the other buttons (green, red or camera),despite of this, the green led of the top still blinks... Some other times, it justs restarts by it's own, no matter what I'm doing (a few time during today screen, some other using office, a couple listening tu music, and a lot of times when it was on stand by in my pocket).
Also, the phone loses the cellular signal very often (I don't know if that is related to the freezing problem).
I've tried doing a hard reset an using it without any 3rd party programs installes, but the problem persist.
I tried taking it to the vendor in Lima (where I live), but they say that because thre's a small scratch on the case, the warranty is void...
I don't know what to do about this... Any suggestions? please?
This is a hardware problem, This problem is associated with faulty motherboard, and suddenly, in a few days you will notice that phone will stop getting power on, it generally happens when phone falls on hard surface from a height, may due some dislocation of micro soldering. Its better you report to service centre, if the phone the phone is in warranty, they will replace motherboard free of cost, only issue is your device IMEI number will change with motherboard replacement.
i think the problem was something to do with the software. i flashed the Junior version of Onyx ROM with Windows Mobile 6.1 to my Elf, which has YouTube and GoogleEarth preinstalled and is memory-friendly at the same time. Now my Elf does not freez anymore.
I think it's a software problem.
I flashed a lot of ROMs in my Elf but, after a flash version 3.1.1 of really great Onyx Sr., the phone starts to have a bad behavior. It's freeze a lot and the green led still blinks.
I will try to use normal light off and shutdown method instead of using ShutXP to try. But it's definitely a software problem.
--
Marcos Guimarães
Brazil
HI marcosvafg,
i have done the same like you, marcosvafg. but unfortunately my touch is lost in black-screen-smart-moblity-screen-space. can you give me a detailed description what you have done to restart your mobile phone?
i did this:
- go into bootloader
- start to install new rom
but every rom i used i got an error (image is corrupted, wrong model ID). which rom did you use?
many thanks
alex0123
I had a problem where my Elf started freezing almost after me entering the PIN. It is true that it got a rough drop just before doing it, but no serious damage was done to its skin.
I got it to the company and they changed the motherboard free of charge.
Hi guys,
i think gagandeepbains is right that this is a hardware problem. Because i lived it many times with some other cooked ROMs, and i can say that it is happening mostly when the temperature in the environment is low. maybe it is a reason, why this happens usually, when leaving the mobile on overnight...
after flashing my original ROM, i"ll give it back to Vodafone and ask for a change.
for you all, if you still have warranty, bring those back (and who knows, maybe you get an ELFIN instead of an ELF).
the same thing happened to my elf when i first got it back in august last year.
was a hardware problem, orange UK sent it to HTC for repair and i got it back 3 weeks later with a new motherboard in the phone,
also got a surprise to find that they had also upgraded the memory.
i sent in an elf and got an elfin back.
i thought that was a nice surprise
alright.
but to make sure, you can always upgrade to 03.21.90 radio.
thats the most stable one.
I had the same problem but with coocked roms (rarely with the original one)
early onyx roms had a bug with ELF but not in new roms
If still in warrenty try to change it again
My HD suddenly developed a problem where the screen will sometime not turn on when come out of standby, or after soft-reset. When this happens, I noticed that the phone is still working because you can feel the feedback from the virtual buttons. The screen is just blank.
I tried hard-resetting it but during the process when the phone goes to reset, the screen goes blank again but the phone continues to function.
I think it is a hardware problem as when I soft-reset it, the "smart mobility..." screen does not even comes on. The phone just continues to boot up.
This only happens randomly and I cannot reproduce it everytime. I am concern that if I sent it for service, they might not be able to reproduce the problem and send it straight back.
I am from Sydney Australia so the only authorised repairer is Fonebiz.
Anyone has experience dealing with them?
Do they have tools to diagnose the problem even if they cannot reproduce the problem? I suspect the motherboard is faulty.
I really like my HD and this is just painful! Any comments or advise will be much appreciated.
I have the exact same problem which I mentioned: here though after some time I had the additional issue that the screen would come on but with an upside down mirror image, and sometimes when that happened it would also look very low res or pixelated or whatever.
I just mailed it off to a repair center in the Czech Republic. Hopefully they will be able to reproduce the problem. It was getting to the point where it would rarely turn on correctly.
ekitel said:
I have the exact same problem which I mentioned: here though after some time I had the additional issue that the screen would come on but with an upside down mirror image, and sometimes when that happened it would also look very low res or pixelated or whatever.
I just mailed it off to a repair center in the Czech Republic. Hopefully they will be able to reproduce the problem. It was getting to the point where it would rarely turn on correctly.
Click to expand...
Click to collapse
Actually I also have the problems with upsidedown screen and the low res/faded effect.
Please keep us posted with the service.
I have the same problem and it's getting worse and worse. Today it happend around 20 times. And at the moment it doesn't even happen anything although I had it some seconds ago in my hands. I turned screen off, put it on the desk and now nothing, even no vibration, just dead...
-db- said:
I have the same problem and it's getting worse and worse. Today it happend around 20 times. And at the moment it doesn't even happen anything although I had it some seconds ago in my hands. I turned screen off, put it on the desk and now nothing, even no vibration, just dead...
Click to expand...
Click to collapse
Same happened to me, had to send it off for repair. Problem with the main crcuit board. All fixed now.
garybeaman said:
Same happened to me, had to send it off for repair. Problem with the main crcuit board. All fixed now.
Click to expand...
Click to collapse
So they are able to fix it? Gives me hope again
If the problem happens often and can be easily reproduced, it should be easy to fix. Problem with mine is that it only happens once or twice a day. I might have to wait a bit before sending it for service. Luckily I still have 10 months on my warranty.
forumx said:
If the problem happens often and can be easily reproduced, it should be easy to fix. Problem with mine is that it only happens once or twice a day. I might have to wait a bit before sending it for service. Luckily I still have 10 months on my warranty.
Click to expand...
Click to collapse
Ok then I send it in, because now it happens all the time. Just have to leave it some minutes and then it's black again :-(
ive been having the same problem, try this:
go to setings - system - power - advanced
untick "turn off device if not used for"
seems to have worked for me
scar88 said:
ive been having the same problem, try this:
go to setings - system - power - advanced
untick "turn off device if not used for"
seems to have worked for me
Click to expand...
Click to collapse
Yeah sure that works but then the phone is always on so your battery gets drained real fast, not?
Hi guys,
This evening something wring happened with my HD2. Suddenly without any visible reasons touch screen stopped working. Actualy screen itself is working but it doesn't react on any touches. I did hard reset - no luck, screen is working but touch surface isn't, so basically my phone is almost dead :-(
Have you seen this behaviour ? Is there any possible way to fix it ? The only thing that comes in my mind which could cause something like this is static electricity shock, but if it kills HD2 screen I want my money back.
I guess now I should use warranty and this is just after 1 month of usage....
Just a stupd question
Don't be offended by my question, I just want to rule out the obvious.
You're not wearing gloves due to the cold outside?
Greetings
chuelibrueder
No, I'm not using gloves with HD2 :-(
I have the same problem. I believe that the connectors under the screen became loose.
I have send an email to htc and they told me to contact the retailer to check if they can replace the device and if not to contact the service center in Cyprus.
There is another thread about this issue here
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Hmmm,
Yet another one having to go back due to hardware problems....
WB
I loose the touch screen today and the hardware button exept Home i think, i had to remove the battery and i waited 30s put it back and everything went in place, the phone had called one contact when i had the bug.
The only thing that happened before screen doesn't work and buttons : i received an MMS strange, i'm not sure i can rely on my phone
I only installed the 1.48 rom and the 3 patches (audio, sms and sd card)
20mihalko said:
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Click to expand...
Click to collapse
I contacted the service center in Cyprus and they offered to repair it but they don't have spare parts right now. I've also send an email to the retailer and wait for their answer.
Seems i have to wait after Christmas for a repair or exchange.
The good thing is that by pressing the screen with my palm or giving it a few solid taps it works for some time.
bBeware keyboard layout!
I had suffer bye used hadwritting layout sometime it cause screen doesn't responds
try change keyboard layout not hadwritting
Just had the same thing happen with mine, powers up but the screen wont respond anywhere i press. I have tried hard reset AND soft reset, nothing!
Have just restored factory ROM, and deleted hspdl and dropped off at vodaphone in town. Im gutted!!
really seems to be a production problem: i had to send my hd2 back to htc for screen replacement just 4 weeks ago... same fault as yours: the touchscreen wasn't responding to input anymore!
the last weeks i noticed that many people had this problem too...
wow.. keeping a close eye on this.. guess the same problem from the HD is creeping up to the HD2..
Well im hoping vodaphone dont turn around and say its not covered under warranty etc, I had to [like most ppl] sign up for two years to get this phone, i aint gonna be to happy if i have to spend the next 21 months of my contract without the handset i wanted!
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
tnx!
dio62000 said:
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
Click to expand...
Click to collapse
YESSS!!! thanx mate this worked like a charm!!
VlaJko79 said:
YESSS!!! thanx mate this worked like a charm!!
Click to expand...
Click to collapse
Well, it's been a few weeks now and I've had this problem several times again and worse, even after a hard reset; and almost each time I could fix it by pressing the screen/hardware buttons, but that shouldn't be the way, because I don't think it's good for the hardware, so I searched the forum and I think I found the two culprits (maybe a combination of the two):
1. The problem occured exactly the same day I began using my 16 GB card, class 2. It once happened that when I had the locked screen problem I took out the card and it immediately unlocked. But every now and then the phone still froze, even when I took out the SD card if the problem occured.
2. Then I have put off the automatic light adjustment settings and guess what; no more freezes!
It looks like a combination of power settings and use of SD card. I'm not very technical, but even when it looked like it was a hardware fault at first, it now seems it's a software fault after all.
Touchscreen doesnt work
Well F4CK my screen will not respond to touch at all anymore seems that this is a problem that is not well addressed tmobile is sending out a new one but the question is when will the touchscreen stop working on that "new" one.NOT happy at all.
Well this has now happened to me....no touch response but hardware buttons working, screen still displays-- off to JB HIFI as soon as I can to replace.
OOOKK I had this problem when i just flashed my phone with a costum rom. As far i remember my phone fall down once or twice but not something bad. I have the silicone cover and screen protector. If it was a hardware problem i believe that it shouldn't work at all even if you had to use the hardbuttons. Which that was how i would have to use to unlock the screen. I will go back to the factory rom and settings to see if there is any difference. My current rom is AthineOS 3.14 and Radio 2.15.50.14.
If for any reason you want to access your cellphone and you don't have time go through troubleshooting. I Suggest you download mymobiler which connects the phone and you can use it through your pc. Make sure you take the sd card before you connect. Here is the website www.mymobiler.com
In my case, my phone was RIP. The touch screen stopped working after installing a custom ROM. I installed the latest official ROM from T-Mobile and my phone and came back to life