Good morning all. I had a very odd experience with a restoral on my pda2k. I had to have the LCD replaced (thankgod it can be done domesticaly now, however the fellas at HTC USA were not exactly spectacular with their customer service) but luckily I'd had time to do an Xbackup before sending it off. When I get the device back (for the 2nd time, had to send it in again the first time because the repairs weren't finished) I restored my xbackup and while all of the email and SMS messages that were there previously showed back up, none of the email attachments nor the MMS attachments were functional. I had the pocket messaging app set to save them to the SD card, and after the restoral, the setting was the same. I've got a feeling somehow the messaging application is pointing to the wrong place for the attachments to be found, but I'm not quite sure how to fix that. Any suggestions?
Related
Hi all,
I 've got the Qtek9100, and with both the default rom it shipped with and the custom Tmobile 2.17 ROM I've had this problem. I use Gmail on my phone via pop3, and my problem is that the phone is constantly deleting my old email messages. Its not sending them to the deleted items folder, but removing them from my inbox as though they never existed. Have any of you encountered this problem or know of a way to fix this? Thanks.
I have a Cingular 8125 and I have the same problem. After I close the email its gone!
Same problem here too.
set to get first 999kB of message.. it is the only work around that i found
Loosing Emails.
I had this type of problem with SMS's and emails - basically anything with Pocket Outlook.
The solution was to Close outlook fully (not with the 'x') before soft-resetting the phone. Pocket outlook does not seen to write the new emails to it's database until the app is closed. (i.e running programs - stop program)..
Since I started closing outlook fully before soft-resetting I have not lost 1 message.
Charlie Grillo
Actually, closing outlook fully does not stop email from being deleted. This happens even when I don't soft reset the phone. I'll try getting the first 999kb of a message, though I worry that this could fill my phone quickly if I don't pay attention. Also, I don't have this problem with SMS messages.
I figured it out.
Under Tools -> options in Pocket Outlook is an option to "Display messages from last x days only." I've unchecked that, so here's hoping that takes care of the problem. Hope it helps everyone else who had this problem.
DedEye said:
I figured it out.
Under Tools -> options in Pocket Outlook is an option to "Display messages from last x days only." I've unchecked that, so here's hoping that takes care of the problem. Hope it helps everyone else who had this problem.
Click to expand...
Click to collapse
I had this unchecked already, and I still have the same problems.
Any other ideas?
Here si the fix on the HTC and disappearing emails
1 start/message/click email account/menu/tools/options/tap email account/edit account setup/next/next/next/next/next/download message 3 pls days/advance setting/keep them on server/next/ finish
Do this for all accounts
Now go to your computer and outlook tools/email accounts/view or change email account/next/change/ more settings/advanced/leave copy on server/ how many days is up to you
You must do this for all you accounts on that computer. then do the same to all the computer you use to get the same e-mails.
I've had to have my 8525 replaced via warranty exchange. Before switching out units I did a SPB backup of the 1st unit and after moving the battery and sim card to the new unit did a backup restore. For some reason the restore didn't properly set up the email accounts I had on the original unit (they don't show up on the messaging list) . So I've had to go into the new unit and set up my pop email accounts, but I am not able to use the existing names for the email accounts since apparantly there is something setup in the registry referring to the original account's names, etc. I am even showing a message for one of the original accounts showing up on my today screen. Is there a procedure for 'wiping' out the original email settings via a registry editor or some other option?
This seems to have been a bit of an issue with Spb backup. When it happened to me, the only way around it was to hard reset, then restore selectively from backup ie everything EXCEPT mail. Then setup email again.
Like you, when I tried to do it the 'normal' way, it kept telling me that the name 'hotmail' was already in use etc.
I think they are trying to fix this as it's a bit annoying when you lose sms messages etc. And it doesn't seem to affect everyone.
Try it. Hope it works for you.
I seem to remember somebody saying that if you did the restore twice, it would work. I never tested it, but I'm pretty sure I saw it mentioned a few weeks ago.
If you haven't already completed setting them up manually, you might want to give it a shot and report back here as to whether or not it worked.
Here is my stats:
Cingular 8525
Windows Mobile 5 (out of the box, no upgrades)
I was using Pocket MSN to get my hotmail and use it pretty frequently.
But every so often I would send someone a SMS and they would tell me that it had a bunch of extra text. I ask what text and they would read it and it would be text from hotmail emails!
I would check my "sent" SMS folder and didn't see it.
I looked at the phone of the person who got the message and it had my SMS on top but the continued with text from a hotmail email.
I search the forums and saw where someone else had the problem but no solution was offered.
Please help!
Can anyone corroborate that this is accurate?
All my contacts are in Outlook, I should be safe when I hard reset.
Thanks!
it happened to me on my wizard with wm5. i think it is a corrupted cemail.vol file. i tried every which way to delete it, but it would not go away. even tried loading backups of the whole phone and it seemed to help for a couple of weeks but it would do it again. only thing that finally worked was a hard reset unfortunately.
...and if you look at the sent texts it won't show what hotmail was attached to it but if you use jeyo mobile companion to look at the texts it will show it. go figure
Hi. I am using an unbranded Hero on Voda in the UK and everything seems to be more or less fine, except... I have a strange email problem.
I have set up my POP3 account to check and deliver mail every five minutes (I don't use Gmail for this) and it works absolutely flawlessly except that every few days it simply stops receiving. The phone seems to poll as usual, but the mail just doesn't arrive, although it is there and later arrives in my Outlook inbox on my PC.
I have made no changes, installed no new apps or really done anything at all before the mail stops arriving. The only way around it is to remove the account and set up a whole new one, which is a pain - the main problem, though, is that I miss emails until such a time as I realise that it has stopped working.
Email is VITAl to me - does anyone have an idea as to what I can do to get around this please?
Many thanks, in advance.
download K-9 mail from the market place.
Try it using this program. If it contniues to fail after a few days, the issue is with the network or the server and we know where to look for issues.
If it works, then it's the HTC Mail program that is at fault, but you now have a program which does not have the fault and you can now receive your emails ok.
Are you killing any tasks, I have found that you need the HTC mail program running for it to poll for the mails.
barryallott said:
Are you killing any tasks, I have found that you need the HTC mail program running for it to poll for the mails.
Click to expand...
Click to collapse
I am only killing Tweet and Stocks, but otherwise nothing. Can the mail programme turn off itself for any reason? Besides, it is polling - just not actually collecting anything. Many thanks!
Same problem
I know its an old thread but I didn't want to start a new one yet.
I'm having the same problem with my BT email. Its OK for a week or so then just stops fetching the emails from the server. I delete the account, re create it and it works fine again.
Any thoughts?
I've noticed that mine sometimes doesn't alert when it downloads the email, I get an alert but the actual sync time is 10-20 minutes before.
shuffy said:
I know its an old thread but I didn't want to start a new one yet.
I'm having the same problem with my BT email. Its OK for a week or so then just stops fetching the emails from the server. I delete the account, re create it and it works fine again.
Any thoughts?
Click to expand...
Click to collapse
This has got so bad that I have had to 'turn off' the HTC mail function and downloaded the free k9 app, which is actually better, as it automatically deletes messages from the phone when you delete them from the server (or read them on your desktop.) I recommend it...
have you checked whether your trash folder is full? I was getting the same, and then once I went in and delted all the mail from the trash folder, I started getting mails again. There doesn't seem to be a way of automatically deleting mails from the trash folder?
My email stopped working right about 2 weeks ago. It MAY be related to the new TMOUS ROM I loaded, but not sure. I can reply to email without issue, but I can't auto-address an email, nor can I send an email that isn't a reply. In auto-addressing, usually I start typing an address and options show up, not anymore. In sending, I type in an email address (not a name) and hit send. The soft button flashes, but nothing changes on the screen. I tried searching on email issues, re setup all my email information without using Manilla (native windows setup), and tried soft-resets galore. No go.
One complication in the past has been I have a large contact database (12k names) and so autocomplete often took some time (30 secs or so) to bring up options. Now however, I can leave it plugged in over nite and no suggestions.
Any thoughts anyone?
OK tried a bunch of stuff, finally gave up and re-installed the 2.13 ROM update. Without re-installing all my stuff, I tried it again. Same problem. However, I had already sync'd my contacts, so don't know if the database size is the problem. Used to work fine in the previous ROM (2.10).
Any thoughts would be appreciated
Bump? Anyone else having trouble with email?
I found a portion of the issue:
http://forum.xda-developers.com/showthread.php?t=544453
While the autocomplete suggestions are coming up now, the email still doesn't send. An additional issue is that I can't save the email to drafts either.
Another symptom, periodically I will click on an email, and only a blank screen comes up.
Did the hard reset again, and rebuilt one app at a time. Nothing caused the email problem. Seems to be related to my contact database. I'm either going to have to shrink that, or find out if something in the database is corrupted...
So I restored my database a little at a time (by unplugging the cable during sync. ) It was working fine until I put the last ones in. Then all three symptoms occured simultaneously (no address drop down, no send, and blank emails on view). I suspect at this point a corrupted record in the database, but it might still be size based. I found a couple of chinese characters in the database, which might be the problem. Deleted an restored that record, but doesn't fix it. May have to hard reset again...
Does anyone know a way to clean up and verify the integrity of an outlook database?
PIM database too big?
The problem does seem to be with the size of the database. I found that by removing one category of contacts (~4000), behavior reverted to normal. Restoring and then removing another category (~4500) did the same thing, so it does not appear to be a corrupted database.
While this works, it would be nice to have all my contacts back in. Does anyone have an idea on the limitations of the contact database size?