Database Users

Unattended random soft resets? Help!

So I'm a stickler for stability and it drives me nuts (we all have our weird problems ) when things don't run stably.
i.e. I take very good care of my Windows XP PC, it's been running for 12 weeks straight now without needing a reboot, power down, nothing. Rock solid. I love it.
I'm running the Cing 8125 with the new QTEK AKU2 ROM. It's been running pretty well but I'm having the same problem I had witht he original Cingular ROM.
For whatever strange reason and ONLY when I'm not using the 8125, it seems it will soft reset which makes it impossible to pinpoint the cause. I know it has soft-reset because
a) My memory is back at like 23MB free which is what I have after soft-reset.
b) None of my apps are running anymore - duh!
c) Best of all, I have a today plug-in that keeps track of uptime so I know EXACTLY when the soft-reset happened.
I can't understand what would trigger it, when I'm actually using it, the device is fast and solid. I'm not running any crazy apps that I would think could lead to this unstability.
How long have you gone without a soft-reset? What's bizzare is the most recent soft reset happened this morning at exactly 1:00AM!!!! What are the odds of a random reset happening exactly at 1AM? No, I don't have any notifications, alarms or anything around that time.
Here's the uptime meter I'm using if you want to try it out:
http://www.freewareppc.com/utilities/uptimemeter.shtml
I wish it would soft-reset when I was using it so I could at least know what was causing it.

The same is happening to me, although it soft resets once every 2 weeks or so. I must say I turn off the device every night, but it has happened to me 3 o 4 times since I installed de Qtek AKU2 ROM.
Any solution?

I mentioned this once before on here. I catch mine doing it at night sometimes (in the day its usually in my pocket so I don't know if it does it there).
I've only seen it a few times, maybe once every 2 weeks.
The odd thing is, that when restarting after it's random soft reset, it doesn't require me to enter my pin code. It's almost as if it knows that it's been naughty and was hoping I wouldn't notice

Maybe it's a "feature" of WM5?? :roll:

Wizard wont turn on - however lights still flash?????

Im currently using the imate rom 2.16.9.1.wwe Rom date 2/6/06 extrom version 0 2.16.9.101
It has been working fine for the past few weeks and the performane increase has been much better. I was also using the oush mail which also worked well. Then a few days ago I started to have a few problems with the phone, basically it would look as if it was working the lights flashing, however when I went to turn it on it wouldn’t turn on. The only way to resolve this si to soft reset the handset. This problem is now occuring on average 2 times a day! I havent even installed any new software!! Thwe only major incident before this started happening was I used skype twice! But havent used it since! I have also stopped push mail cause I thought this maybe the issue but it didn’t solve it!
Its so annoying cause I think the device is operating normally cause I see the flashing lights however it cant do anything cause it has frozen!
Any ideas???
I was thinking of going for a hard reset but if I restore my backup ive taken with spb will this not just reintroduce the problem?

just to add for further info i have no apps running and the
program memory is total - 44.01mb
in use 19.67mb and Free 24.34
thats after a soft reboot!!

This might be a really silly suggestion, so appologies if it is, but could it be just the backlight turned off for some reason so it looks like the device is off when it is actually on?

No, I don't think that it is the backlight as I am also now experiencing this same problem ... approx 1 - 2 time daily. You think that the phone is functioning until you try to use it. Only option is soft reset.
Any help on this would be appreciated.

no at present a soft reset is the only cure and even then it may occur again later on! Bluey HK are you using the same rom as me??? the imate one?

its done it twice already today and its only midday! the last time i was just browsing the web, closed the browser, then switched it off and then couldnt turn it back on! Do you think it may be a memory leakage issue????

This happened to me yesterday on my T-Mobile MDA. I am running the latest T-Mobile_RUU_Wizard_2210401_221_20710_ENG_US image from xelencin.
What appears to have triggered the problem for me was attempting to connect to T-Mobile's My Email app to download mailbox settings while the signal level is too low or intermittent (Wi-fi and Bluetooth were disabled).
The backlight would not turn on and I could observe the My Email app trying to access the server.

it sounds as though it may be a bug connected with a GPRS connection???

ahh its done it again, this time i wasnt doing anything just died! I think i am gonnna have to do a hard reset cause this is making the phone unuseable!

if i do a hard reset and then install a back up is there a high possibility that this will reintroduce the bug???

its not the backlight
my 8125 is having the same damn problem. its nto a backlight issue, as it just stalls, and the past 4 times its done it, i've just removed the battery and turned it back on as a soft reset wont work, and i can't it to react to any commands. this is either a software issue all our phones are dying. i was having this problem with summitter's previous 2.17 rom, then updated to the recent 2.17.11 aku 2.2 rom... thinking the upgraded rom is what it needed...NOPE... still crashed. almost all instances i believe are when the wifi connection was active. but i could be making that up, i'm positive on 3 occasions it was with a wifi connection active. but not too sure about the 4th.
this is making me insane, and we need to figure out whats up~!

to expound on the problem:
one time i was in the middle of checking voicemail, then tried to delete, but the screen wouldn't light up, and it wasn't responding to my option 7 to delete command. the other time was in the middle of a phone call. something's up....

i am having the same issue with my 9100, its running the latest offical rom, mine does it whenever it feels i dont believe it is wifi or gprs related as i have the problem at time when i have been using neither.
there does not appear to be a link to any software i am using either
any ideas?.

yea- i get the same sometimes, i go to take my phone out of standby and it wont do anything, the power button doesnt work- the light just flashes. sometimes it freezes on the today screen, the power button dont work or anything. really need to sort this!

any ideas? any1 else get this? its where u put ur MDA in standby, and next time u press power button 2 turn on nufin happens, but the leds still flash at the top!

yep i still get the problem! still no cure!

I have exactly the same problem... I just pick up my device from my pocket to use it, I press on the power button once but the device won't wake up from the standby mode. I wish someone can give us a cure.

Low Battery...
I had this happen to me once recently...for me it was becuase my battery was too low. Freaked me out, because everything looked good, but I would power on and get nothing! Right after it started it powered on for a sec then quit. I had to put it on the charger and leave it for a couple hours to get a good solid charge, then everything was fine. Hope this helps....

thanks for the response, unfortunately mine is definately not related to the battery charge!

mine hasnt done it in the last day, ive been leaving it a while before putting it into standby. i used to exit my app (messaging or whatever) and shut it off straightaway, but i give it a sec or 2 to make sure its all good
and its doin ok so far!

HELP | TyTN unable to wake up after power off!!!

Guys
I am facing a really weird problem which is becoming increasingly frustrating and driving me nuts.
I usually charge my phone overnite using the stock charger. The phone powers off after a while as per the the settings (15 mins I think) and stays like that throughout the night. But in the morning it fails to wake up totally. Nothin works. So, I am forced to soft reset it everytime this happens. This has happened quite a few times now.
Any ideas why this might be happening? This is killing me because the alarms dont sound and the phone is totally dead in the morning.
ps. I am using the stock HTC ROM (1.18, 07/22), on Cingular UMTS.
Thanks in advance.
JoKer

Dude, I'm getting the EXACT same thing!!!! I'm using using the stock TyTN ROM! I have no idea what's causing it, or even how to fix it. I thought it had something to do with software, but that doesn't seem to be the case here. I need help too!!!!

) .. that's crazy .. maybe this is the next SA ... jk ..
but seriously ... maybe there are more folks with this prob ... let's see if anyone knows any more details about this or how to fix it ..
And the really strangest thing is that this doesnt happen to me in the day .. it powers off and wakes up fine .. but then it's never powered off for that long ..

Mine seems to happen when it's powered off for a given amount of time. It's insanely annoying because I have to reboot, and I hate rebooting the phone.

I've experienced a lot less of this behavior since moving to the 1.20 radio ROM...

I'm at the 1.20 radio, and I'm still having the problem.

I too am having exactly this problem. I have flashed the Cingular 1.34 ROM but it seems that the ROM doesn't matter. (I notice the bluetooth and or wifi lights are still on, the screen just doesnt come back to life).

Hi, you probably already tested this, but your device goes into standby mode with WiFi on it will become locked and unable to power on.
But it has happenned to me this sympton without WiFi connected.
Cheers

check out this search...there are a few topics on this already
http://forum.xda-developers.com/search.php?searchid=192877

Well I used to think there was some truth to the freezing being related to certain apps... and I suspected on mine it was PhoneAlarm causing problems.
Last week I hard reset and re-installed everything except PhoneAlarm but am having freezing if my TyTN is not used for some time (does not have to charge to freeze!)... And yes, I do kill ActiveSync and WiFi when I know I will not be using my phone for a while. My conclusion is that there's more to this and that maybe a newer ROM from HTC will address this - anyone know what the status is on this??
BTW, anybody else having alarms going off constantly on re-boot or MS VC reading out ca. 2 weeks of appointments on soft re-boot?

I still don't think there is a definitive answer on this. I've heard quite a few things to fix it; but I don't really have any of the software that's mentioned. Someone said it was because I had Opera installed (so I uninstalled it), then someone said it was because of the ActiveSync Advanced Network Connection option (I unchecked that), last someone said it was because of SBSH PocketWeather, and to take that off the today screen. Well I'd rather not do the latter, so I'll test these two and see how it goes.

I think it's the today plug-in issue. I hard reset and left off PW and it didn't lock-up for 2 days. But like you, I like it a lot.
So I'll deal with resetting it.

For me, it's just Pocket Plus, Resco File Explorer and WA Lite on the Today screen along with the standard stuff .. really nothin that needs to connect to the connect to the internet .. and still ..

The one that caused the TyTn not to wakeup was Wisbar Advance. Since removing it, I've not had any issues with the pda not waking up from power off.

Ok, what are you using in its place?

Well after uninstalling Opera, and unchecking the check box; I had the problem again! ( So annoying (.

Well i'll post my problem too
I have missed class twice in a week because the phone alarm never rang in the morning. The phone was frozen and i had to reset it in both cases. I always leave it charginf over night and now i'm afraid to turn it off anymore for fear of never waking me up in the morning
Adi

guys,
I am suspecting the issue is related to the today's plugin. After a few days of experiments, I believe the battery level reading utilities such as SPB pockets plus or Resco today plugin might be the one we are looking for.
Not only uncheck it, but also un-install it, hopefully, would help to solve the problem.
Mark

I have no today's plugin, just the standard stuff, en i do have the same problem

Give the Fake Server Trick a try, which worked for similar symptoms on the old Axim x51v: http://www.aximsite.com/boards/showthread.php?t=112638
If your problems are caused by the same thing, then this is to do with Activesync launching itself automatically. This in turn causes windows mobile 5 to stop waking up from standby, requiring a soft reset. No idea why.
I did the FST straight away when I received my TyTN and I don't get any of the problems you describe at all. It's worth a go!

Phone goes to sleep and won't wake up.

It all started when I upgraded to a new rom. So the first thing I did was ditch the rom and install a new rom. I was running Black 3.0.1 and now updated to Black Satin.
The time it takes to lock up seems to very. I have had times where I could leave it for 4hrs and then hit the power button and it comes to life, other times I can have it sit for 30mins and hit the power button only to find it won't wake up. When it is in its locked up state, it won't even receive calls. It just sits there with the top right led blinking green. Its really getting frustrating.
In order to get it to come back I have to push the reset button on the bottom of the phone with my stylus.
I have been reading as many "lock up" threads as I can on the forum and so far it seems that most are to do with Push Mail. Which I don't use.
Any suggestions will be much appreciated.

I dont know if its a ROM issue as my does this sometimes (dont know about incoming calls as i dont get that many anyway) I am on the stock T-Mobile rom
I dont use push mail either
doesn't happen much to me (now i said i bet it does it all the time )
I think it seems to do it when i havnt soft restarted it for a while, so it could be that the lock up is due to memory or something and it just needs a soft reset to clear it down

I also have this problem, only a soft reset makes the phone respond. This happens sometimes when the phone has only been reset an hour previously.
It also happened once during the night and caused my alarm to not go off, so I only made it to the office for 10:30!!
Did you guys find a solution or did the problem just go away?

bump
got the same problem.

For me the problem went away only after I installed a new radio and new rom. I honestly don't know what was causing the problem. But it went away and I am happy. There might have been an issue with an installed app, but I never did find any app that directly caused the issue.

HTC Legend suffering Standby on Death (SOD)

hi all,
i having my 1st Android phone (HTC Legend), but my set suffering Standby on Death (SOD), not sure if the right term. When it on standby, I not able to wake the phone; only way to remove the battery and on the phone again.
However, during it 'freeze' mode, try calling the phone; won't ring but caller doesn't get any engaged tone keep trying connect tone.
Please advise if any1 experience the above or any steps I can do.
** Try searching the web, only found SOD on Win phone.
Cheers.
Edit/Delete Message

The same thing happend to me yesterday, for the first time (I pulled out battery to reset it). I had a few random resets last few days, but I do use my legend for app development testing, so i'm not sure if i somehow provoked the problem.
Offtopic, but just looking at logcat output of a normally running Legend you get impression that there are a lot of unfinished stuff, especially HTC applications (news widget is terrible)

I'm also seeing the same random resets on my Legend. Not sure what when wrong. I have a bunch of apps installed but I don't know if this relates to any of them.

It happened again just now. Restarts on daily basis now

just make a hard reset

Ok. I did a hard rest. And i don't want to install any apps, let it run in vanilla flavor for 2-3 days and see if it happens again.
If it does, that means it must be caused by one of the apps installed before

I had some SOD's, but after a complete clean and reset to original setting, everything disappeared.
Maybe it was a problem coming from installed software...

clean reset, wiped out everything. reset after 15hrs of up time. i'm going to RMA this thing

Hi all - first post here...
I have not long had my first HTC handset - and I really like it, but nearly every day I get this 'SOD'...as described here.
I had to remove the battery to wake it up again only this morning.
I have noticed, that it only seems to do this when it can't recieve the weather data (under the HTC clock)? the handset never seems to hang etc while it has this data?
Have others seen this? Could it be a bug?

Why not bring all SOD threads to one?
As I see all SOD's are same on all devices.
There is bunch of symptoms but if you have sod than you are experiencing some or all of the symptoms.
General help is to hard reset few times than flash shipped ROM then hard reset again few times then flash your favorite custom ROM or leave shipped, and reset again few times. And finaly set network to GSM+AUTO in Phone band configuration. Or try to change SIM with another network operator.
All of this helped some people but there is many who did not solve the SOD with this nor anything else.
I know I am posting in more than one thread same thing and it is not double or triple or X posting it is just help request for people who could finaly understand what is problem and help us all.
Sory, and thanks in advance.
Weather is not problem on my device, I did try turn it off, disable auto update of everything .... no difference.
Even I leave it connected to USB and it have the internet connection all time and I do not have SOD, I have DIM of death screen dims not turn of and if I disconect it and pres power to go to stand by or to turn off screen I can not power on device until i pull battery out few times - 4 - 5 timesto be precise or sometimes even more.

I got a new replacement unit and it works fine since. I guess my old unit was really defective
Sent from my Legend using XDA App

I have had to have my handset replaced now. My SOD contiuned and then the Mic gave up and no-one could hear me in calls - made it unusable as a phone. I also had battrey issues where the phone wouldn't charge and the battery meter read wrong.
All seems fine with this replacement handset.....