Related
It gives the error-
Activesync encountered a problem On the desktop
Support code - 85010014
it fails only while syncing contacts and calendar info
Any ideas?
Mine stopped syncing with Outlook three days ago, and I can't see why. I've changed nothing. I get two error messages. "Desktop cannot access the necesary information", and "Not able to log onto the network". Both tell me to restart the desktop, or to contact the network administrator (me).
Are you using Windows XP? I'm wondering if one of their recent software updates is responsible.
Do you have multiple e-mail clients installed?
i.e. eudora, or thunderbird? ...
All of them seem to modify/replace the mapi32.dll (do a google on it)
Even if you don't it's possible the outlook install got corrupted from another application.
Easy way to fix this problem is in outlook, go under HELP do a "detect and repair" (be sure to close any other email applications PRIOR to doing this)
I'm running WM2005 /w AS 4.0.
After you do that, reboot and see how activesync works for you.
I solved my ActiveSync problem with Error 85010014.
I also run Eudora and Incredimail Plugin for Outlook on both PCs, Work and Home. Both are on XP Pro SP2 and when I installed ActiveSync 4.1 on my work PC without issue, I decided to attack my Home PC Outlook installation to see if I could resolve the issue.
So, At home:
Putting Outlook in Offline mode did not solve the problem.
I uninstalled ActiveSync 4.0 and installed ActiveSync 4.1 - No difference.
I backed up Outlook via 3rd party program to grab account settings as well as my 2GB pst file then ran Help->Detect and Repair... - reboot, no difference.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating, it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!
85010014 on Treo 700w
Sorry to post on a site that I have no business being on.... but I just wanted to thank Foxnolds for his fix of error 85010014. It worked like a charm.
Thanks!
Outlook ActiveSync Error 85010014
Just wanted to thank Foxnolds, his solution has also worked for me. Maybe this should be broadcast across the net, as there are many others like me almost about to give up on syncing their Windows Mobile 5 device!
Thanks again....javascript:emoticon('')
Mike
Hi
I am having an issue that I need some help with. I am trying to set up a second hand K-Jam that I bought on eBay.
Problem:
Activesync appears to work fine and everything seems to synchronize except for any contacts that have contact notes.
New contacts created on the PC with text in the notes field do not synchronize.
New contacts created on either device with nothing in the Notes field synchronize fine.
New contacts created on the K-Jam with text in the notes field synchronize back to the PC fine.
If a contact has had a note in it, if the note is cleared by deleting all text and saving, the contact is still not synchronized.
Operating Systems and programs:
ActiveSync 4.1 installed from scratch
K-Jam ROM 2.16..
Windows Mobile 5.0
What I have tried:
-Hard resetting the K-Jam
-Repairing Outlook 2003
-Running a repair on the PST file
-Removing the Mobile Device profile from ActiveSync and allowing it to recreate the synchronization relationship.
-Copying the contacts out to a different folder, syncing; copying them back
-Exporting the contacts to a CSV file, all other items to another PST. Creating a new PST file, replacing the default Outlook PST and importing all of the OK data. Then importing the contacts from the CSV file (when I first started troubledhooting, I had a subset of contacts that would sync. After doing the CSV import, no contacts would sync - I guess that the CSV import puts something into the contact notes field. New contacts still sync as explained above)
-Synchronizing only Contacts
Other:
I have loads of the following error messages in the WCESLog.log:
03/11/2006 14:06:56.156 p(2936) t(3308) SyncMgr -> Opening Item: echo CreateObject("Outlook.Application").GetNameSpace("MAPI").GetItemFromId("000000006F78E8A9F1B1BF4A9150F98C632AB565A4572200").Display > foo.vbs && foo.vbs - mhelp.cpp(8575)
03/11/2006 14:06:56.156 p(2936) t(3308) TraceToFile -> ERROR in CMAPIDataConverterBase::ConvertMAPIPropToDesktopSyncObject : hr = 0x80010104 - DataConverter.cpp(3664)
03/11/2006 14:06:56.156 p(2936) t(3308) TraceToFile -> ERROR in CMAPIDataHandler::_GetDataForItem : hr = 0x80010104 - DataHandler.cpp(1962)
I suspect that there is some sort of data conversion problem but do not know where to look next.
Any advice will be appreciated.
AS not syncing Calendar, Task or Contact notes PC->PPC
I have found that this problem affects Calendar, Task and Contact items. If I add a simple entry (with no Note) on the PC, it syncs to the PPC fine. If I then add a Note, the changes are not synced. If I add a Note at the same time as the item is created, it is not synced at all. Notes that are created on the PPC are synced back to the PC fine.
Soln: Missing appointments/tasks/contacts containing notes.
I have finally fixed this issue after 3 days of mucking about!!! My phone is syncing all items fine now... I stumbled on the solution in a forum for other software, but it seems to apply to WM5, AS 4.1 and Outlook 2003 too!
As per http://www.sbsh.net/forums/lofiversion/index.php?t8892.html, reregister ole32.dll using:
1. Click Start, click Run, type the following command in the Open box, and then click OK:
Regsvr32.exe %Windir%\System32\Ole32.dll
2. In the RegSvr32 dialog box, click OK.
3. Reboot computer.
4. Create an appointment in Outlook with notes attached and see if it syncs with Outlook.
The applicable text from the source article is:
The library file ole2.dll, is required by windows and is used when performing OLE (Object Linking and Embedding) operations . OLE allows objects created in one application to be embedded in documents/objects created by a different applications e.g. embedding an Excel spreadsheet inside a Word document. OLE is used fairly extensively in windows applications, so if possible you should not remove this file.
If this file is not registered well, it causes a variety of problems with synchronisation. Appointments and tasks with additional notes do not sync, contacts with additional notes or a picture ID do not sync and other programs like SmartphoneNotes can not sync. I found out that a MS security update in december or the beginning of this year also involved an issue with ole32.dll. Because of this something might have gone wrong with the registration of this file in Windows causing all sorts of problems relating to ActiveSync. (Re)registering this file can solve those problems as it did on my system. Since it´s a Windows file that has to be registered anyway, it can´t harm doing it again hoping it solves the problems experienced.
I love you man
I'm having this exact problem (WM6, courtesy of mfrazz, on Wizard) but the above solution didn't solve my problem. Is there a more recent fix I should try?
I love you too.
New stuff now fine, but I have to add a character to all old calendar notes on WM5 to get them to show up in Outlook.
Also glad you posted here because the original article link doesn't work....
You are god man, thanks a lot. Just bought the new Samsung i780 and experiencing this sync issue right out of the box after a pretty flawless experience with a Palm Treo 650 for almost four years was really frustrating. Thanks again.
Thanks a Lot!!.......Great Post....
Just a quick note to say well done to GQ. I have spent almost 7 hours troubleshooting this issue (1 way sync from PC to PocketPc but the other way is fine). Weirdly enough syncing with a spare Smartphone was totally unaffected.
I did everything, Removed\reinstalled AS, Created dedicated inbound\outbound rules for AS in Macaffe, Uninstalled AV, Deleted Partnerships on Device & PC, Decreased mailbox size, Created New PST, Downgraded from Office 2007 back to 2003, multiple Hard Resets....... to name but a few!!!....Tried lots of other stuff, manually searching through Registry for WindowsCE related stuff.
Re registered the DLL, Rebooted tested......Superb!.....Works again!
Top Posting gq......Great solution.
Shinteetah said:
I'm having this exact problem (WM6, courtesy of mfrazz, on Wizard) but the above solution didn't solve my problem. Is there a more recent fix I should try?
Click to expand...
Click to collapse
I too am having this problem with my Samsung Omnia WM6, and Win XP ActiveSync... I have 22 contacts with pictures that will not load from phone to PC... "The following contacts failed to synchronize from the device" Support Code: 1
Anyone else have a solution to this??? This one is killing me as I want to be able to actively manage contact pictures on my PC and phone, and use OutSync (for facebook pics to outlook contacts).
Hi Chadwicky:
Same problem here with my Omnia and XP SP3 Activsync 4.5. It did resolve a recurring calendar event issue but the contacts with pictures just isn't syncing up :-(
I think you can do this by installing Sim manager software also. It is a .cab extension file.
i love you too man, same here and worked out fine! should have used the search abit earlier, 6, 7 hours or so ;-)
Tks a lot
Need to confirm this issue happen even in Window 7 with the new Window Mobile Data Center (WMDC) and Outlook 2003 (Still not test with Outlook 2007)
Solution is the same in http://forum.xda-developers.com/showpost.php?p=903516&postcount=3
Fixed it for me. Been struggling with this for a month, now my contacts and notes all sync properly. I signed up just to say thanks gq.
Hi everybody!
I have a problem with synchronizing my contacts, calendar, tasks etc. When I start Active sync, it synchronizes all the files (music, photos, etc) and programs but could not synchronize outlook!! I reinstalted several times Microsoft Outlook 2002 (which was on the getting started CD) but it doesn't help. When the synchronization is over, the following message appears, when I click on the Exchange message: "The server could not be reached.This can be caused by temporarly network conditions. Support code: 80072ee2"
On my PC, I use Outlook Express 6.0, maybe it's not compatibile with the MO 2002??
Also, I don't see any ikon of the MO 2002, I could not open it on my PC ( could not find it), but in the folder of Add/Delete programs is present (192 MB)!
The message on my device is: Exchange Server Synchronized: None.
I really don't have any idea what should I do to synchronize properly all the information.
Maybe someone of you had a similar problem and could share the experience.
I would be very grateful!!
Hi marbron!
First thing you need to do is sort out the Outlook installation on your PC. If you can not open it, it is not properly installed. Since you can't sync with express, you have to let Outlook 2002 replace it as your default mail program.
Second, when you created a partnership in ActiveSync, you must have chosen to sync with Exchange server directly (first V you get).
When device is not connected, go to File->Delete mobile device, then connect you device and create a new partnership. Make sure you uncheck 'Synchronize with Exchange server directly' on the first page.
Hope this helps.
I don't know why I still have problem with the Outlook. I delated the program and reinstaled it again, I delated the device on Active Sync and connected the device. The message was, that I could synchronize only files, music etc and not contacts, calendar, task because I don't have Outllook instaled...
During the set up wizard of Outllok there is a funny message, that the program will instal the following aplications: Microsoft Outlook 2002 and there is a red cross with (not available), but when I click:instal it does it properly only in one moment the system message appears: you don't have a disc inside, please insert disc (the disc is of course there!!). I have to click several times on continue and then the message disappears... Of course, again I can't find the program on my PC, only it appears on add/delate programs.
I really don't understand it. Maybe the version of Office that I have (Microsoft Office 2000 premium 9.0.2812) somehow creating a problem.... Or maybe the program on my official CD has problem (I don't think so, because Active Sync from the same CD is working ok)...
I really don't know what I should do.
Any ideas???? :idea:
So, any idea?? Could somebody suggest me what should I do???
Please!!!
Same problem
I am having the exact same problem. I tried various fixes but nothing worked. I can't sync my PDA at all now. It used to work ok but starting 10 days ago it simply stopped. The only think I did was using the Internet Connection Sharing applet. After using this applet - no sync at all. And the Windows Mobile Device Center (WMDC) in Windows XP displays a stupid message; see atachment.
marbron: It sounds to me like your CD may be damaged or dirty so some parts of it (namely the ones with Outlook) are not readable.
Try cleaning it and the drive.
In any case you should also delete the partnership from PPC side before establishing a new one.
Innovative: Internet sharing disables ActiveSync but should restore it when deactivated.
Did you try to reset your device? If you are using an unofficial ROM this may be a bug and you may have to hard reset.
Also how are you using WMDC under XP? It was my understanding that thing is for Vista only.
Any way, try AS 4.5 and see if that works better for you.
Has anybody got any ideas?
My VISTA Windows Mobile Device Centre can see my blue angel, I can click on the file management and look round my device, but it will not sync with my Microsoft Office outlook files.
In the past it would just say it had synced, when it hadn't actually done anything. And now on a laptop it seems to be trying to synced for ever. But when I tell it to sync on the pocket PC it says "waiting for network".
Is there anybody having no problems using vista mobile device centre and windows pocket PC 6.1?
Help
i had the same problem today it was easily solved just by rehitting the sync button, do you connect over bluetooth, wifi or usb?
I am connecting using the USB stand.
I must have hit the sync button about 100 times.: (
This is very strange, because it has just partially synced. The story is this, because there is no contacts ON my telephone I had created a couple, and no matter how many times I have tried contacts haven't synced. Anyway this morning I was just creating a note for myself. I went into the windows mobile device centre/mobile device settings/change content sync settings, and de-selected everything, but then selected notes for the first time. Miraculously, not only did the notes from my telephone go on my laptop, all the notes on my laptop (in Microsoft Office outlook) went on to my telephone. I thought I had cracked it, selected contacts to see if that would sync, but no joy. this really is a mystery.
So I thought I will tell it to sync files, you know where it create a directory on your desktop, well that has also worked. All of the files on my pocket PC have been copied into a directory on my desktop. But sadly, still contacts etc. will not sync.
mobile device centre
try uninstalling/reinstalling mobile device centre usually fixes the problem i'm running vista ultimate had the same problem but that sorted it for me
Phones: Orange HTC Touch Diamond
Rom: 1.93.405.1 WWE
Rom Date : 12/09/08.
Radio: 1.20 OliNex.
Ext Rom : SwiftBL.Diamond V6.5 (16Mb pagepool).
HSPL : 1.40 OliNex.
Diamond SIM/CID/Security Unlocker.
Orange SPV M3100
Rom : CRC's r13.0
Rom Date : 02/09/08.
Radio : 1.56.70.11
HSPL : 1.40 Olipro.
Hermes SIM/CID/Security Unlocker.
This may be a foolish question but do you have your phone contacts saved on to your sim card or have you converted them to your phone memory. Also have you tried creating a new contact using Microsoft Outlook and then syncing
davey33 said:
try uninstalling/reinstalling mobile device centre usually fixes the problem i'm running vista ultimate had the same problem but that sorted it for me
Phones: Orange HTC Touch Diamond
Rom: 1.93.405.1 WWE
Rom Date : 12/09/08.
Radio: 1.20 OliNex.
Ext Rom : SwiftBL.Diamond V6.5 (16Mb pagepool).
HSPL : 1.40 OliNex.
Diamond SIM/CID/Security Unlocker.
Orange SPV M3100
Rom : CRC's r13.0
Rom Date : 02/09/08.
Radio : 1.56.70.11
HSPL : 1.40 Olipro.
Hermes SIM/CID/Security Unlocker.
Click to expand...
Click to collapse
I have tried uninstalling an reinstalling, but it hasn't worked. Thanks for the tip any way, worth trying.
HBEAR said:
This may be a foolish question but do you have your phone contacts saved on to your sim card or have you converted them to your phone memory. Also have you tried creating a new contact using Microsoft Outlook and then syncing
Click to expand...
Click to collapse
No I don't have them on my sim, I have no contacts are my telephone, I'm trying to get them to sync with the contacts I have in Microsoft Office outlook.
I have tried creating new contacts, new tasks, in both the telephone and Microsoft Office outlook and then syncing, no joy.
Thanks very much for your kind effort.
I cannot imagine why the files and the notes would sync, and the contacts, calendar and the tasks won't, but here is some other information.
When I click on the activesync on my pocket PC it it says "waiting for network". When I go on the menu and click on status " result: the server could not be me. These can be caused by temporary network conditions." When I click on "view support code" I get "support code:0x80072eff".
Any other suggestions welcome, thanks for his help so far.
Just a thought, as a shortcut to this problem, is it possible to create a file from Microsoft Office outlook of my contacts, which I can import into contacts on my pocket PC?
If so;
What would the format of the files need to be?
Where would I need to place in my pocket PC?
How would I team put into contacts on my pocket PC?
Still got this same problem, the notes and the files will sync, for the other items such as contacts will not synchronise. Still getting this;
---------------------
Windows PC
Result:
The server could not be reached. These can be caused by temporary network conditions.
Support code: 0x80072EFF
---------
I am using;
-----------------------
Windows mobile 6.1 professional cooked by DVHA79_DDT
CE OS 5.2 0.20226 (build 20226.1.3.0 PV DPH)
---------------------
I have noticed in the communication manager there "data connection" option is grey, and I am unable to select "on".
I am wondering is there some kind of security issue with Microsoft Office outlook 2007? It does seem very strange that it is synchronising the notes and other files, but not the rest of the stuff
Data Connection in the Comms Mnager is for your GPRS connection. and is greyed out if there is no live connection.
I've been suffering the same over here.
funny keyboard said:
Has anybody got any ideas?
My VISTA Windows Mobile Device Centre can see my blue angel, I can click on the file management and look round my device, but it will not sync with my Microsoft Office outlook files.
In the past it would just say it had synced, when it hadn't actually done anything. And now on a laptop it seems to be trying to synced for ever. But when I tell it to sync on the pocket PC it says "waiting for network".
Click to expand...
Click to collapse
Looks like we have the same disease. I installed the new Manila 2.5 on my P3450, and it's a beauty.
But ever since, it just won't sync with my MS Outlook 2007.
Running Vista Ultimate SP1 with every possible update, and now it got worse, I reinstalled the WMDC again, and now, every time I plug my Elf to the PC the WMDC crashes.
The way I see it, must be a bug either on my Windows or the WMDC itself.
If I find out anything I'll post it as soon as I find out.
icontact?
I was having a similar problem which was being caused by a third party contact manager. (iContact Burt Edition 6.3.1) The upgrade to his new 6.4 solved it for me.
Hope it helps.
my solution for vista was Dashwire. Provided many more solutions as well.
I cannot get my HTC to complete an ActiveSync with my second PC (a Laptop). After more than a week speaking with HTC and surfing for solutions, I can successfully sync with my PC#1 (Tower Computer) but can still not get a complete sync with the PC#2 (Laptop). I am only syncing Contacts, Calendar & Tasks. On the laptop, I can sync Calendar and Tasks, but Contacts has failed every time and with every attempted fix. I do have a large number of contacts (3925), but this syncs OK every time on my Tower PC. After a long period the sync process stops with the following error message:
“Desktop synchronization cannot be completed. Reduce your mailbox size by deleting some items and folders and try again. Support Code:85010017”
I think this odd in that I'm not trying to sync my mail folders
Following are my specs/setup:
Handheld Device:
- HTC HD (called Blackstone in US)
- Window Mobile 6.1
- ActiveSync 4.5.0 (build 5096)
PC1 (Tower):
- Asus P5N32-SLI Premium Motherboard
- Intel Core2 Duo 6600 2.4Ghz (Socket775)
- 4GB RAM (OCZ DDR2 800Mhz)
- Windows XP Professional SP3
PC2 (Laptop)
- Lenovo X60s (Type/Model: UK16DUK)
- Intel T2400 @ 1.83Ghz
- 80GB HD, 1GB Ram
- Windows XP Professional SP3:
I’ve tried all the obvious such as disabling AV and firewalls, deleting all contacts in Outlook and even recreating a new relationship between the HTC and Laptop. One additional note; on a few of the attempts it would end with the error above, but actually sync all of the contact multiple times (ie ending up with 7850, 11,775 or 15,700 contacts which are even multiples of the number I actually have. And yes I’ve ticked the box to “replace” not add in the Connection/USB setup page on device.
Thanks in advance for any help in resolving this problem.
try disabling tf3d (start/settings/personal/today/elements and untick tf3d) during sync
If your Syncing from outlook, the message is Right. Contact in outlook are part of your mailbox.
Here is somthing you could try.
Make a subfolder under contacts and put copy a few contacts in it.
Now configure active sync to sync only the contacts subfolder under contacts.
See if that works.
Or you can move most of your contacts to that subfolder en do a sync without ajusting activesync settings. That way there is less data to sync initially. If this goes well move some more contacts from the subfolder to the contacts folder.
Once all the contacts are synced you shouldn't have the problem anymore.
Bbonzz & Stief, thank you both for the replies. Bbonzz, I just tried the your idea of unticking tf3d but no joy. Stief, your idea of chopping the amounts up into smaller chunks may work as a one-off, but I’d have to redo this sequence at later points as (no offense to any MS employees on this forum), I would never trust a MS application with all my personal and business information; so the “real” repository for this data will always be my CardScan software for which I will infrequently make new transfers into Outlook and thus would have to do this “workaround" many times
One other item that may help troubleshoot is that after an Activesync with the offending second computer (laptop) it has sometimes loaded many blank contacts into Outlook and even after stopping and unplugging the cable Outlook has continued to add more.
It is actually doing this right now and is up to 301 blank contacts for which I’ll wait till it stops and delete them all.
... open for other fixes if anyone has any ideas
maybe is stupid as idea (it did the trick for me in the past when i had Palm), but worth try since you've nothing to lose
your 2 pc's have the same contacts database? I mean, if you delete everithing on laptop you don't lose anyting, right? If so, you could try to delete the contacts database on laptop, bacup the tower in a .pst, import in laptop. In this way you'll have the same image on both pc's, and all the contacts will have the same ID. So Activesync should simply verify that there's nothing new on laptop side, and finish the sinc. And since it's only the first sync that scans the entire database and compares with the entire database on handheld, next time you shouldn't have problems anymore
I've the same problem here
Guys ....
I had exactly the same problem. The way I solved it was to sync first old phone (I have new NB and PPC ... so I needed to migrate all info from old/home PC and Hermes to NB and HD).
so the working process:
1] I synced HD with home PC
2] Sync Hermes with NB
3] Sync HD with NB
......
done
no more "mailbox size failure" appeard ....
/ said with other words .... the process recommended by Stief should work as well - or better ... just migrate all data to NB not using HD and than resync HD with laptop.
bbonzz, thanks again, I've tried this fix. I imported the PST file from computer #1 to computer #2. Then, did full full HTC sync with computer2. IT WORKED. However, when I then try to sync with computer #1, it's back to same problem.
As HTC wash their hands of any Activesync issues, we're on our own. I've found a prgramm called XTNDConnect. Does anyone know if this could replace acctivesync?
i think it is an activesync / wm6 bug, and not a bug of the blackstone.
I had the same behaviour with my mda3 (blue angel)
The last solution i can think of, is a "partial" sync. It's a pain in the a**, since you have to sync back and forth, but could work.
What i mean is:
1. you have your .pst backup. Now delete everything everywhere but contacts, say, # to C, sync with your HD and sync with the other PC: since there are few contacts, you should sync without problems.
2. Now import in pc #1 or pc#2, where you want, the .pst backup (with the filter "do not import duplicates, of course), and delete everything but contacts from # to F and sync again with both PC's. Since #-C are already synced, you shouldn't have problem, because this time should be imported only contacts D-F
3. Go on this way since all contacts have been synced.
If this one too fails, i surrender