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I have been using the new XDAII for about three weeks or so and already I have experienced over 6 times critical crashes that caused the device to not even be able to restart after reseting. Even more troubling is that even when pressing the on/off button and hard reseting, the problem still cannot be solved. The only way I got around it is by actually removing the battery and letting it sit for a few minutes, put in the battery and then performing the hard reset. Of course, then I lose all data that was previously on the device. Right now, what I do is use the xBackup program to back everything to SD card and just wait for the device to crash. Then ultimately recovering. I can get around, but this is really quite annoying.
I have written to O2 about it and they said something about a radio version 10513A0, and that if this is the version (and it is), then I need to either register (which I did and wait for some upgrade), or send it in to O2 collection point for repairs. I really don't want to send it in because then I would have nothing to use (since its both phone and PDA). I just don't see why O2 could not just simply fork over the upgrade software. Also, I have experienced twice that the device would suddenly no longer be recognized by Activesync (newest version). It would automatically connect as GUEST and nothing could be done about it. No shuting down Activesync and restarting, or rebooting computer or/and xdaII, or even removing and reinstalling Activesync could solve the problem. Again, the only solution I have is to perform the infamous full reset, wipe out the whole xdaII and then everything works again.
Anyway, all of this is really killing me here, just wondering if anyone has experienced this kind of situation and maybe have some advise.
By the way, the Bluespoon Digital seems to work fine with the XDAII although sometimes it does crash and a pairing must be done again, but definitely not like the Jabra 200 problem.
I had the same sort of problems with my first XDA-2 and as time pasee the problems got worse, So i returned it to o2 and got another one, same software and hardware versions, but this time with no real problems
John
XDA II Critical Crash
I have had the exact same problems as you experienced and was about to throw that gadget out the window... but then
Following advice received from an XDA II owner I tried the following:
I hit soft reset each time upon seeing the red text in the lower right corner 5 consecutive times. Then I waited and my XDA II came back to life effectively performing a soft reset rather than having to do a hard reset. Fascinating, let's see whether you have as much success !!!!
Thanks for the tip... I'll try it next time it happens again! However, I'm still wondering about the ROM v 1.06 and that Radio software upgrade. Thanks!
I'm also finding the XDAII needs a hard reset more often than the XDAI (although fewer soft resets). Had to do it twice last night, very annoying. Interesting tip about the soft reset at the boot screen, will give that a try next time.
O2 really should do something about it!
Ya, I totally agree. All this reseting and crashing and recovering is really not acceptable. The product features are definitely good and they did make some improvements, but this kind of quality is a definite downgrade. Even O2 admits that if your radio number is 10513A0 then you should send it in to a collection point for a software upgrade. They also insisted on registering which I did, but I just don't understand why they could not just simply post a downloadable software upgrade or ROM upgrade so that we don't have to be without a device. After all, we are talking about something that is both your PHONE and your PDA.
The ROM upgrade is definately necessary. I sent mine in and after that, no hangs whatsoever. No more hard/soft resets at all either. :lol:
if only it was so easy
I would have sent it in, but since I am traveling and don't live in HK, there is just no way to send it in. Besides, it takes about a week, which means nothing to use during the time. O2 really should be more considerate about this. If this was just a functionality upgrade or a boost in bells and whistles, waiting is reasonable. However, we are talking about crippling disfunctionality in a US$800+ device, they should atleast have the sense to post a fix to solve the problem. I heard something will be released in January, I wonder if this is confirmed. I am really sick of waiting. After all, MDA and T-Mobile supposedly already have something out. If they don't do something soon, I would really reconsider anything from O2 next time.
I have experient the same problem on my XDAII, and after 7 times hardreset during 14 days business trip in USA. I send it back to O2 and wait for the solution(already 1 week pass). And even a hardreset sometime could hardly be reached. You need to try 6-10 times. I think it should be a hardware problem because I acutrally upgrade my rom to a newer one(and not the english version), and after two days, I lost my phone function again. I have faced the same problem on my older PPC phone once(LENOVO ET180) and after I send it back to the vendor, they said the mainboard has failure, need to be replaced. After doing so, it works 6 months without a hardreset. I saw the same issue on PPCSG and PCCW.net, they all send their PDA+Phone back to the service. I think you better do it now as maybe there is no a ROM upgrade could solve the problem.
Goog luck. and if without those issues, it is really a perfect PDA+Phone. I love it. When I faced those ****, the only thing I could think is to buy another XDAII
I've the same problem
I've tried your tip to restart my Mda2 with XDA2 rom, and it works!!!!!!!!!!
Now I'm looking for a new Rom upgrade to change my radio version...
Still I think it's the solution and not to replace the radio hardware...
Cant Trust My XDA II
Well it's now Dec 2004 and I ALSO have the same problem.
I've only had my XDA II a couple of months and already I'm quickly loosing my patience with it!!
It crashes at least TWICE a week causing me major headaches.
If I was abroad and it did this I would be in severe trouble.
I brought this as a business tool and I'm afraid it is to unreliable to place
my trust in...
I have the latest ROM update installed
I can ill afford to send it in because it holds my customer base,
day to day stuff, Navigator and many other stuff I use on a daily basis.
"O2, what can you do for me?"
Topdog38uk, what software have you installed - especially any today plugins?
rgds,
Alex.
sigh... i haven't had such a problem since i bought it..... till i update the new rom from O2 uk site... now i feel like throwing to on the ground lolz. anyway i just installed WM2003 SE upgrade mysterman from the forum and 1 crash so far.... :roll:
Ok, I have spent the past few hours both ruining my phone, and then trying to fix it
So here is my situation. I have a newly purchased SX56 Phone that I decided to try to upgrade using the exe off the Siemens site. I made sure my battery was fully charged, plugged into the cradle, and started the process. At about 10% during the Radio Stack upgrade, the phone failed. My desktop told me to unplug the USB cable, and then reset, at which time the Radio Stack would finish updating. This of course didn't work, and I got the 1% error. It kept rebooting with the 1% error. I proceeded to try to soft resent, and go the now infamous white screen.
I don't currently possess an SD Reader, and its one in the morning, so I don't imagine getting one until tomorrow. In the meantime, after reading MANY posts, I'm not sure what to do.
I suspect that my Radio Stack is gone or fried, and I'm not sure I understand if I can somehow reload it or not?
I'm assuming my current ROM is still intact, only because for one brief second at one moment, I got my PPC up again but it was barely functional, didn't have a start menu, just a white bar at the top of the screen where the start menu bar was before. Since then I've only gotten white screens.
I have tried doing the boot-loader just to see what I got on my phone, I apparently have Wallaby 5.22, but I don't understand if this is a bad thing or not, as I saw many people talking about getting down to 5.17 or 5.15??? Furthermore, I didn't have an SD card in the phone when I pulled up the bootloader, and the phone just got a GSM ERROR. I have yet to find informative info on if this is ok considering I have nothing in there, or if this is a problem for me.
I have also tried the volume + soft reset to get back to the 1% error, but I haven't seen that yet.
My end goal is to have a functioning phone, I would like to have WM2003, but its not necessary. I'm just not sure anymore what methods to try from my current situation.
Keeping in mind I am frozen on the white screen page, Should I:
1. Try to reinstall the Radio Stack first? (and if so how? Does it involve copying files to a SD card? I assume so because I cannot connect to my phone anymore through active sync)
2. Try to get my PC2002 or WM2003 up and running and not worry about the Radio Stack just yet? (also how if this is the case?)
3. Try to return my phone? (This is a last option, because I'm not sure I can even find this phone anymore in my area, and I really like it, and would love to continue to use it)
and finally, am I pretty much screwed on charging my phone until I fix everything else?
Thanks Again
Thanks for all the great information
unless you are in US
then installing the us radiostack which is shipped with the s56 update is a big nono!
imho then installing any radiostack unless you have gsm signal issues or if your phonecompany tell you to is somewhat a risky buiness
Rudegar said:
unless you are in US
then installing the us radiostack which is shipped with the s56 update is a big nono!
imho then installing any radiostack unless you have gsm signal issues or if your phonecompany tell you to is somewhat a risky buiness
Click to expand...
Click to collapse
I am in the U.S., and ATT Wireless sent us all text messages telling us about the upgrade,...
If the radio is knackered the only option is to return it or get somebody on the forum to help that has jtag kit for direct chip flashing. Personally I would send it in for replacement.
cruisin-thru said:
If the radio is knackered the only option is to return it or get somebody on the forum to help that has jtag kit for direct chip flashing. Personally I would send it in for replacement.
Click to expand...
Click to collapse
I seem to see others talking about reinstalling the Radio Stack using RSUpdate, etc...would this not work for me? How would I know if my RS is completely gone, or just malfunctioning because of a bad install?
Not quite sure what the issue is with this one. Back in the beginning of the year my XDA II fell from waist height when the carry case snap popped open (notebook bag brush across the front catching on the flap). The only noticeable problem after that was that the power button no longer works, so I have to power it on by pressing the phone or address book buttons etc.
About a month and a half after that incident the phone suddenly just stopped getting signal. I was using the standard shipping firmware with a few apps. Soft reset, hard reset both failed to fix the issue, the phone simply will not pick up the network. Interestingly enough if I play with the phone settings and go through the process of manually selecting a network the phone WILL pick up available networks in the area (this kills my idea that the GSM radio failed altogether). For now I've had to switch back to a junk phone as I've been unable to figure this one out. Anyone have any ideas on this one? I'm using T-Mobile for a service provider and I'm based out of California.
Also, does anyone know of a place that can do diagnostic/repairs here in the U.S.? So far my searches have come up empty.
Thanks in advance.
Give this a try:
Reflash the phone with any version of ROM and it should start working fine again. I think the problem is that you're radio firmware somehow got corrupt.
Ok, guess I'll have to give it a try. I've been avoiding trying the slightly riskier stuff as I got this thing via an independant third party, so warranty/support are iffy.
Is there a general release ROM that I should be looking for (using T-Mo in U.S.)? Or should I look to cooking my own (which I'd rather not)?
You can try upgrading the ROM with the same branded one. That shouldn't void the warranty.
I.e. If you've got an O2 device, get the new O2 ROM
Reflashing
I have had a simular problem with hard locking. Finally my phone quit working all together. I went into boot loader mode and flashed it. It's like having a new phone again. So yeah.. I think the ROM's can get corrupt.
Brandon
NeoCole: Looks like you are using T-Mo in the U.S. Mind if I asked what you flashed yours with? Did you use a specific ROM, Radio Stack version etc.?
I'm running an unlocked i-mate (contradictory to my subj title, I know).
Flash it with the T-mobile 1.72 ROM
ROM Version
Well.. I flashed it with the IMATE 1.72 ROM and used most of it's extended ROM. I used the battery Meeter from the Qtek extended rom. I built most of my extended ROM Myself.
I look at T-Mobile's Beta 1.72 ROM like I look at Windows ME. Both should have never happend. I can't count how many times I had a hard reset with the T-Mobile ROM. I'm not sure if it was a combination of the programs I was useing or not. I saw a post that said SBP was possibly causing the problem. So I quit using SBP products. Later I still had to HARD RESET from time to time. Now that I'm running differently, My device has never been so smooth.
Let me know if this helps,
Brandon
Looks like I'm pretty much screwed. Without a working power button I can't do a hard reset into bootloader mode. When I try using a utility app that allows me to do a hard reset I can't hold down the jog dial at the same time. Good times.
*edit: yeah, that would be 'can't' hold down the jog dial.
You don't need to boot into the bootload to perform an upgrade... the upgrade software takes care of everything for you (except the hard reset at the end)
All you need to do is sync through Activesync and then run the upgrade program.
I would (and have!) flash the imate 1.72 ROM. It is very stable for me and HAS improved the battery life of my imate.
As stated above, just start the flash process and it will put the device into bootloader mode and perform the flash. It will need a HR at the end, but since your power button is not working, maybe you could remove the battery, slide the red slide/switch back into place for a few seconds as if the battery were there, then slide it back, put in the battery, slide it back into place and press one of the puttons to turn it on.
Hey . . . it might just work!
imate 1.72 ROM did the trick. After I actually READ all the posts regarding the ROM I realized it came with an installer and got that done. So far so good. Now if I could only find my missing tomtom 3 cd key that went MIA during my last move
Hey, that's fabulous! Welcome back to the world of convergence.
Right i need some help, big style.
Had me phone now for nearly a couple of months and it's been fine. Then today it all went wrong. Firstly the phone just did'nt work no signal or anything. Tried everything to fix but nothing seemed to work. So hard reset. Now the phone boots up and goes thru setup etc.. (but no 02 option??) gets to my today screen but when I choose anything i get a msg saying did i want to run unknown program etc.. choose yes/no. I have chosen all the combinations to get it to work but the phone sometimes freezes so i have to soft reset to get going but then I'm back to square one. I've downloaded the backup o2 rom but when i run it i get an error saying it cannot create a folder??? So at the moment i can use the phone sometimes but sometimes it freezes up 9/10 i cant sync with comp.
Before you ask I only have tomtom installed and afew themes, and the xda worked fine before hand.
Any ideas please would be a great help. If not I'll be straight on the phone to o2 to get a replacement.
cheers
screen shot of the error msg i get
screen shot of the error msg i get
Right getting really annoyed now with my phone :evil:
managed to get it working again after downloading the o2 rom and re-flashing. Since i started this thread i have re-flashed rom about 3 times!!!! My phone just stops working. No network signal or anything!!! All the problems started after i install wisbar, phones never been the same since. stoped using wisbar and started pocket plus. phone worked fine until i soft reset cus it frooze. when it restarted nothingworked. I'm just about to flash again for the 4th time. Only gonna install tomtom and eten dialer and afew games thats it. I'll install in basic mode but wont delete any o2 files as normally do. If it goes again after this it's going back to o2.
cheers
Well, simply send it back for warranty repair, what's the problem? These things happen, I'm used to that... had to bring my Nokia 6600 back 2 times during warranty year... :?
does it damaged the phone if your constantly re-flashing the rom?
Sorry to keep posting but is there an anti-virus software or something cus i think there must be something on my xda cus even after flashing the phones still not 100%
cheers
Keep in mind, by the way, that flashing your rom with any ROM other than one provided to you by your provider is grounds for voiding your warranty
yeah I know i just thought that may fix whatever problem there is. I think i've just got a dud mini s. Worked fine for a month but now it's gone crazy. I think re-flashing with the o2 rom 5 times and still no joy means the phone will go back.
I'll ring o2 first thing in the morning.
cheers
Recently my HD has developed an annoying little fault. I'v done a search and a few people had this fault but there were no real replys.
After i power on my HD or do a soft reset, within 15 minutes without fail, services.exe will crash. No matter what i do with the phone, even if i switch it on and let it idle.
I'v removed just about every program on the phone and been through HD tweak and no joy...
The crash doesn't seem to affect how the phone runs, i just wanted to see if there was a known solution i'd missed or at least know if i should be worrying about this process crash if it performs a useful function to the phone.
Many thanks guys!
Have you tried hardresetting your phone? To me it seems that you have installed something that runs as a service and that software crashes. Also you may try to remember when the crashes began and uninstall anything that could be responsible for them.
tkolev said:
Have you tried hardresetting your phone? To me it seems that you have installed something that runs as a service and that software crashes. Also you may try to remember when the crashes began and uninstall anything that could be responsible for them.
Click to expand...
Click to collapse
I wanted to try to avoid hard resetting. I have un-installed just about every program on there, certainly anything that could cause this that i can think of.
Ok i just did a hard reset, within 5 minutes of the phone being on services.exe crashed again. This is without the storage card in as well...
I have the same problem on my Orange HTC Touch HD from day one (11/05/09) and so fair been unable to find any info on it in connection to Windows Mobile platform. I am already on my second phone, sim card and I only had the contract two weeks. The phone will not run Orange maps as it refuses to complete install on the 1st start. Wish i never got it now to be honest, but what phone to have instead as I hate the iPhone
[email protected] said:
I have the same problem on my Orange HTC Touch HD from day one (11/05/09) and so fair been unable to find any info on it in conuction to Windows Mobile platform. I am already on my second phone, sim card and I only had the contract two weeks. The phone will not run Orange maps as it refuses to complete install on the 1st start. Wish i never got it now to be honest, but what phone to have instead as I hate the iPhone
Click to expand...
Click to collapse
From browsing on here there are a few people with this issue with services.exe so we are not alone.
I've just done about 4 hard resets trying differeny suggestions from previous threads and nothing worked. Really annoying as surely since im using stock ROM and even after a hard reset it's doing it, it has to mean there is a glitch with the core software.
As for orange maps... my HD from Orange didn't come with any mapping software i i just downloaded a googlemaps cab.
Are U on an orange ROM??
If so try setting date and time to a month earlier after hard reset at setup - just for testing for a day.. Mostly they (orange) have used some trialware software/extension which is expiring of it's free trial and sending the device to Reset. I know some one who flashed a custom ROM later due to this..
Freypal said:
Ok i just did a hard reset, within 5 minutes of the phone being on services.exe crashed again. This is without the storage card in as well...
Click to expand...
Click to collapse
crajee said:
Are U on an orange ROM??
If so try setting date and time to a month earlier after hard reset at setup - just for testing for a day.. Mostly they (orange) have used some software/extension which is expiring and sending the device to Reset. I know some one who flashed a custom ROM later due to this..
Click to expand...
Click to collapse
Mmm interesting, I am on a stock 1.19.61.1 WWE (11/25/08) Orange ROM yes. If this is true then i guess it gives me a good excuse to flash a cooked ROM. Been toying with the idea...
I take it after your mate flashed a new ROM the problem disappeared?
Yes, but he was not tied to Orange network..
Some ppl have reported connectivity probs with orange with custom ROM and some have not. Your mileage might vary.
If doesn't work you can always go back to Stock Orange ROM.
BTW I heard this is one of the s'kiest ROM
If you want Orange Maps you can have it free for normal version, just make sure you have a data package and just text:
Orange Maps to 247
I am also with Orange device but it is unlocked. However I flashed the ROM on the first day because it is my second HD after an unfortunate incident involving a set of keys thrown at me in the dark an my first HD in my hand... my point is - you should definitely try a new ROM, however I suggest using USPL and flashing an older cooked ROM (not 1.56 based), so you don't have to update the SPL and make reverting back to stock much easier, should you decide to make use of the warranty, because many people here are complaining about HTC returning their devices because of 'illegal firmware'.
tkolev said:
I am also with Orange device but it is unlocked. However I flashed the ROM on the first day because it is my second HD after an unfortunate incident involving a set of keys thrown at me in the dark an my first HD in my hand... my point is - you should definitely try a new ROM, however I suggest using USPL and flashing an older cooked ROM (not 1.56 based), so you don't have to update the SPL and make reverting back to stock much easier, should you decide to make use of the warranty, because many people here are complaining about HTC returning their devices because of 'illegal firmware'.
Click to expand...
Click to collapse
As long as the returning isn't involved with lack of screen or input to the screen (touch pad not working) then you are alright? My personal dread would be flashing the phone have it working great for months then something goes wrong only to find out you cannot revert it then you have no come back at all.
Well - with your screen not working you can still flash a new ROM if you know the procedure. There is no touch input involved in the procedure, so you should be fine with it and you can alway claim that you had to hard reset (the phone after flashing will appear like after hard reset - time/date not set etc.) before returning for repair because of the corporate information stored in it.
Still everyone should be aware that flashing the ROM and/or SPL can void the warranty and decide for themselves.
So what is the deal with returns?
I have Orange care insurance on my contract and in the past with other handsets if i've had a problem i've just sent it off and had a new handset the following day by courrier.
If i was to flash a cooked rom and then have the screen smashed. It would be a replacement under insurance, not warranty so i would still be sent a replacement handset and i guess that would be the end of it ?