Database Users

HTC Sapphire screen stays black

hey guys,
long time reader first time writer.
i searched a lot for the last 2 days about this problem.
Two days ago, I was just phoning with my girlfriend till my battery goes down and the phone shutted down itself with a message like "Phone is turning off...". Around 30 minutes later I was back home and connected my phone to the power cable, but it didn't turned on (I thought).
I was trying a lot because I thought (!) it is bricked some how. Tried to connect it to my PC but of cause it doesnt exists for fastboot because USB Debug is off (I guess I turned it offagain some time ago) - but some minutes ago, something strange happend.
Again I was trying to figure out whats wrong with my phone. I turned it on but nothing happened. Around 40 Seconds later the ringtone for a new email was ringing and I was like "WTF?" - but yeah, it seems that my phone is running, but I just can't see anything.
The display seems to work because it goes on when I turn the phone on, but no colors, no images - just nothing appears on it. I don't know what to do. It seems that there is something wrong ...
Would be great if somebody got same problem and a solution.
Thanks a lot,
rob sanchez

nobody?

same issue here
32a on cyanogen mod by bcrook... latest version

Data wipe, full wipe, etc.
rob sanchez said:
hey guys,
long time reader first time writer.
i searched a lot for the last 2 days about this problem.
Two days ago, I was just phoning with my girlfriend till my battery goes down and the phone shutted down itself with a message like "Phone is turning off...". Around 30 minutes later I was back home and connected my phone to the power cable, but it didn't turned on (I thought).
I was trying a lot because I thought (!) it is bricked some how. Tried to connect it to my PC but of cause it doesnt exists for fastboot because USB Debug is off (I guess I turned it offagain some time ago) - but some minutes ago, something strange happend.
Again I was trying to figure out whats wrong with my phone. I turned it on but nothing happened. Around 40 Seconds later the ringtone for a new email was ringing and I was like "WTF?" - but yeah, it seems that my phone is running, but I just can't see anything.
The display seems to work because it goes on when I turn the phone on, but no colors, no images - just nothing appears on it. I don't know what to do. It seems that there is something wrong ...
Would be great if somebody got same problem and a solution.
Thanks a lot,
rob sanchez
Click to expand...
Click to collapse
I'm sure this might seem pretty obvious, but...
Reboot into recovery, if you can. Otherwise you need to try another solution.
Then from there perform a system wipe.
After that, you do in fact need to reformat your SD card. You could try and simply format your extension partition, but ultimately in a situation like this you might try rebuilding your partitions entirely.
Put your ROM on the SD - name it update.
Then once you reinsert the SD card, perform another wipe.
After that, select repair extension file systems. (If you use Amon_RA)
If not, that's fine...NOW you can flash your ROM.

Stuck on "Quietly Brilliant" Screen

Hello.
First post here and hoping someone out there has a solution for my issue.
My HD2 gets stuck on the "quietly brilliant" screen every time I try to boot it. The only thing which happened directly before was that the battery was low and it switched off. This has happened before, but usually when I plug it in to charge it can just turn back on, or if not plugged in then tries to turn on but turns off again. The amber light comes on when it's plugged in to the charger, and it has been charged for enough time that it should turn on as normal.
I'm not as tech-minded as most of you so I'm kinda fumbling around trying to make something work.
I have tried:
Soft reset (multiple times, at different points in the loading (ie when it has the red writing bottom left before freezing, during "quietly brilliant" animation, and after freezing.
Turning on with memory card out.
Turning on with sim card out.
Turning on while plugged into charger.
Turning on when plugged into usb.
The phone will not:
Boot fully
register when plugged into PC
But it will enter bootloader mode (did I get the right terminology? With the Colour banding?)
When in this mode it either displays "Serial" or "USB" (if connected to PC)
I'm desperately trying to avoid a hard-reset as I've spent quite a long time manually entering contacts etc which aren't backed up (all would be lost ) and getting twitter/youtube/facebook all that jazz set up, along with programs and BSB tweaks, Dutty's task manager etc etc set up.
Have also spent time changing the theme with HDWall, and removing curtains/backgrounds etc with the TOUCH X tweaks. I've finally got my phone just how I want it...the biggest thing, of course is losing all of my contacts though.
I just have a HTC rom installed (can't remember what it was called, but nothing fancy, just the normal one to replace my TMobile rom).
Would really appreciate some advice/insight into what is going on and what I can do to sort it. Please help!
N
p.s. yes, I realise it was very stupid to not back up contacts...really really stupid. That will be the first thing I do once this is sorted!!

Oh and it won't turn off using the hang-up button when it's frozen-I have to remove the battery.

nudilover said:
p.s. yes, I realise it was very stupid to not back up contacts...really really stupid. That will be the first thing I do once this is sorted!!
Click to expand...
Click to collapse
If you use Exchange, all your contacts are stored in Exchange...which has the immediate benefit of backing them up, and the other benefit of making them sync with Outlook/OWA.
>: /

Hi there,
Thank you for your reply, I'll bear that in mind next time. But for now - how would I be able to check this? I'm really not sure if I set this up. Can I check it on my PC? I have Office 2007.
N

Ok...so I've found some of my contacts in my Outlook. Guess they weren't updated very recently but at least some are there. I can do a hard reset if I MUST...but please does anyone know of anything else I can try?
And if I leave it overnight is it best to leave it frozen/switched off/charging/battery out?
Will head off to bed soon as it's nearly midnight here and I've got work tomorrow.
N

Try to flash with another radio, you don´t miss your contacts if you do.
Some roms block with some radios.
hope it solves your problem

Ok, I'm going to try it. Found the old .nbh file and it was the 1.66 rom. So just trying to find the right radio one now. Thank you for the tip

Have tried 2 different Radio versions now and still sticks on the same screen on satrtup...is it hard reset time?

Feel like I'm speaking to myself here!! Ah well!...an update. DId a hard reset, and my lovely HD2 is alive and well (albeit looking far too "fresh out of the box"). While I'm at it with nothing back...is there a "better" standard ROM than 1.66 to be using? Anything newer? I'm never sure about these things.
Thanks for your patience and consideration guys...I'm a bit of a noob girl when it comes to these things!

Sound like you've installed a customized ROM. If its the case try to find out what is the best Radio for that ROM and re-install it.

I Have Problems With My htc touch

hi peopple. i have a htc touch p3450 with 128/256, the problem is when i turn off the device and then turned on appears the blue screen on windows mobile and the the device restarted and i have to calibrate the screen, put the hour, the password, and this steps, its like the device had a hard reset everytime i turned off. sometimes the device turned off from it self and i had to push the camera botton, volume up and reset with the device turn on, after few minutes the device starting again like the same way like i say you some lines before.
ok, the other day i try to find the way to fix my device, but i found a problem, better say two prolems. my device dosnt entry in a boot loader mode, and i try millions times on millions diferents ways and nothing happens. the second problem in this moments my device are totaly dead, only turn on the blue screen and i made the hard reset and nothing, dosnt start like before, i cant made anything. i try with a gold card anda nothing all result impossible
please experts i need yours help!!!!
peopple sory for my english, its so bad!! im from argentina!
i hope you can understend me anda try to help me

first of, sounds like your backup battery is dead, you tried charging overnight? That should hopefully charge it. Secondly, what else have you trid from the rom section? Have you flashed a custom rom?
If not, and overnight ac charge doesn't help the backup battery, do you still have warranth, as it could be worth returning to htc?
Stu

I think there's something wrong with your phone, with the phone's memory because it keeps forgetting things, try to make contact with your provider or HTC

Caution
Your problem can only be guessed from the info you have given
If it does something similar to a Hard-Reset every time you power on/off
then it can be a problem with the flash memory, or you can have a corrupted ROM
If its completely bricked (no backlight) and you head to the HTC Service center, and they find that you have custom ROM modifications they will most probably deny you warranty and/or service
Good luck

I personal think it has been overheated, buy/get/try a new battery and it will work again. turn it off and get a cooler or something like that and cool the phone and let it for 1 day on your table or somewhere and hard-reset the next day.

[Q] HD2 will not turn off properly. Any solution?

I need a little bit of help.
I've just started having a very annoying problem with my HD2. I does not shut down.
Each time I try to shut it down it just restarts.
If I have the battery taken out and I put it back in, the phone turns on automatically.
I tried various ROMs, reinstalled the HSPL, used Task29 various times and the problem it's still there.
And the most annoying is that when the battery reached the critical status (low %), the phones just enters a continuous loop of restarts until the battery is completely dry. Because I cannot turn it off the only solution is to take the battery out until I have the opportunity to charge the device
I don't know if it is a software or hardware problem. I think it should be software but still I do not have any clue on it.
Did anybody had this problem up to now? Any help would be more than welcome.

interesting problem. Most times if a problem persists across hard resets/ rom flashes with task 29, etc, then it is usually a hardware problem.
Have you tried calling your carrier or htc for tech support, maybe a new phone?

Solution?
Hi,
I also had this same problem. I solved it, strangely, by plugging the phone in to charge then unpugging and reseting. Hope this works for you too!
Scott

Unfortunately I cannot benefit from the warranty service or free replacement.
The repair costs would not be an issue. The only thing that bothers me is that I don't know if is a hardware or software related.
If I consider the symptoms it should be soft related. But if I consider the thing that nothing of the above mentioned worked, then I have to tag it as hardware issue.
The only thing that could trigger such a behaviour is the fact that this weekend I had it in some high temperature environment ... trying to hold the phone which was charging, in a car without AC, outside temperature 37 Celsius in the shadow, I almost burned my hand ... so maybe some strange protection was triggered.
Another strange behaviour it had, is that i could not charge it on various trials. With the charger connected, in car or at home, it would not charge and the signal led which on normal charge is amber, in these cases was blinking between amber and green.

if the phone gets too hot, it won't charge. That is a safety feature.
Make sure you check your battery contacts as well, where the battery sits in the phone. If the middle one is bent so it doesn't make contact with the phone, it can give you the flashing led.
I thought I read on here that the hd2's were warrantied by htc for 2 years, based off serial number. Wouldn't hurt to call and see.
But it sounds like something fried in the heat.

Thanks for the feedback. I'll try to see if I can have a service check on it.

danielterci said:
I need a little bit of help.
I've just started having a very annoying problem with my HD2. I does not shut down.
Each time I try to shut it down it just restarts.
If I have the battery taken out and I put it back in, the phone turns on automatically.
I tried various ROMs, reinstalled the HSPL, used Task29 various times and the problem it's still there.
And the most annoying is that when the battery reached the critical status (low %), the phones just enters a continuous loop of restarts until the battery is completely dry. Because I cannot turn it off the only solution is to take the battery out until I have the opportunity to charge the device
I don't know if it is a software or hardware problem. I think it should be software but still I do not have any clue on it.
Did anybody had this problem up to now? Any help would be more than welcome.
Click to expand...
Click to collapse
This issue has been discussed many times. A lot of people (including myself) has this problem. Try to put it into standby mode and after half a second, the screen comes back again. I have searched the forum many times, seems that no one has come up with a complete solution. Looks like it is not a hardware issue as most people found that if you connect it with your PC in activesync mode, it will resume normal.
My experience :
1. The problem just come up all of a sudden. Haven't install any software or apply any tweaks a couple of days before it happened.
2. Try to look into the active service via memmaid, nothing special.
3. Restore from previous backups when the machine hasn't got any problem. Didn't help.
4. Soft reset a couple of times. No use.
5. Hard reset finally. Problem still there.
6. Start to doubt that it is a hardware problem.
7. Use the plugin method. Normally after activesync, it resumes normal.
8. Also try to plugin micro USB without real connection. It sometimes works.
(I started to think that it might not be a hardware problem. It is obvious that when plugging in, something "stops".)
9. However, either way, it will happen again all of a sudden.
10. Start to take a few irrational moves : install BSB tweaks (haven't install since it sometimes crashes with Cookie's home). Switch to power saving mode with BSB.
11. Stop windows live autosync.
12. Install XDA shutdown. Whenever connected to PC via activesync, will manually put HD2 to sleep mode using XDA shutdown. Then unplug.
It has been four days now, everything resumes normal. The problem just gone all of a sudden. I really don't know what is the reason behind and which steps being taken is a solution. Anyway, that's my experience. Will update again for any changes again.

Ahkau said:
This issue has been discussed many times. A lot of people (including myself) has this problem. Try to put it into standby mode and after half a second, the screen comes back again. I have searched the forum many times, seems that no one has come up with a complete solution. Looks like it is not a hardware issue as most people found that if you connect it with your PC in activesync mode, it will resume normal.
My experience :
1. The problem just come up all of a sudden. Haven't install any software or apply any tweaks a couple of days before it happened.
2. Try to look into the active service via memmaid, nothing special.
3. Restore from previous backups when the machine hasn't got any problem. Didn't help.
4. Soft reset a couple of times. No use.
5. Hard reset finally. Problem still there.
6. Start to doubt that it is a hardware problem.
7. Use the plugin method. Normally after activesync, it resumes normal.
8. Also try to plugin micro USB without real connection. It sometimes works.
(I started to think that it might not be a hardware problem. It is obvious that when plugging in, something "stops".)
9. However, either way, it will happen again all of a sudden.
10. Start to take a few irrational moves : install BSB tweaks (haven't install since it sometimes crashes with Cookie's home). Switch to power saving mode with BSB.
11. Stop windows live autosync.
12. Install XDA shutdown. Whenever connected to PC via activesync, will manually put HD2 to sleep mode using XDA shutdown. Then unplug.
It has been four days now, everything resumes normal. The problem just gone all of a sudden. I really don't know what is the reason behind and which steps being taken is a solution. Anyway, that's my experience. Will update again for any changes again.
Click to expand...
Click to collapse
but if the problem persists across several roms and radios, how can it be software related? The fact that plugging it into the computer or charger sometimes fixes it, leads me to believe that it is the female usb connector that is the problem.

nrfitchett4 said:
but if the problem persists across several roms and radios, how can it be software related? The fact that plugging it into the computer or charger sometimes fixes it, leads me to believe that it is the female usb connector that is the problem.
Click to expand...
Click to collapse
You might be right. I really dun know if it is a hardware or software problem. But, it's kind of interesting that after u plugin it will work for quite some times. And, it will come back after the next soft reset.

OMG!! ... this means that I've just got the HD2 Ebola disease. )
Now being serious, after flashing 3 ROMs, hundred of soft resets, battery in out ... and one long night ...I just give up.
I will just try not to have the phone discharged. I hope there will be a solution sometimes soon.

Possible solution
I had the same problem.
I removed the cover, cleaned the two contacts on the back of the cover and for some unknown reason it returned to normal (although I was holding a pencil in a threatening manner to the red reset button).
What are these nodules for? I think more to do with reception, but it worked perfectly.

HD2 Died ..!!

I updated my phone (HD2 T-mobile) via internet website and when I finished the updating process, the phone did not work at all.
I tried more than once to switch it on, but it didn't respond. I took the battery out and put it in again, but nothing happened.
When I connect the phone with the charger, the charger light doesn't become on.
It seems that the phone is dead!!!. What do you suggest to solve this problem? If you think it is a hardware problem, what is the name of this hardware

abusaaad said:
I updated my phone (HD2 T-mobile) via internet website and when I finished the updating process, the phone did not work at all.
I tried more than once to switch it on, but it didn't respond. I took the battery out and put it in again, but nothing happened.
When I connect the phone with the charger, the charger light doesn't become on.
It seems that the phone is dead!!!. What do you suggest to solve this problem? If you think it is a hardware problem, what is the name of this hardware
Click to expand...
Click to collapse
Take a look at the battery pins. If thy look Okay and even then you can't power on your device, contact HTC service.

abusaaad said:
I updated my phone (HD2 T-mobile) via internet website and when I finished the updating process, the phone did not work at all.
I tried more than once to switch it on, but it didn't respond. I took the battery out and put it in again, but nothing happened.
When I connect the phone with the charger, the charger light doesn't become on.
It seems that the phone is dead!!!. What do you suggest to solve this problem? If you think it is a hardware problem, what is the name of this hardware
Click to expand...
Click to collapse
Like Kurt already said, look at battery pins, but also clean battery contacts (wipe them clean with a clean, soft cloth)! Meanwhile take your SD card out in insert into PC. I do not know which ROM you have on your phone, but extract the RUU.....exe file to your desktop. There will then be a file called Custom_RUUsigned.nbh. Rename that to leoimg.nbh and copy to the root of your SD card. Reinsert SD Card into device and reinsert the battery. Try first if device will switch on. If not, take battery out again for 10-15 mins and reinsert, then press and hold vol down key and then press shortly the on/off button. If this works, you will enter bootloader screen and the ROM will be automatically installed into your device. Alas this also means that you lost all off your data on the device (hope you have a recent backup!). If this also doesn't work, try another battery. If that also does not work, send in for repair.
good luck and regards, Kuzibri

It's rather remarkable: you're HD2 died - as you state it - and you do not react to a possible solution for this problem! Or was the reply of Kurt enough to send it to HTC service? I had this problem numerous of times amd was able to revive it also all these times with the procedure I suggested to you.
If Kurt's reaction, which is of course right and logical, was enough to send it to repair, I really do not mind that and understand it, but it would be nice to get a response from you about what you did with your device, certainly when someone spends time and energy to try to solve your problem. Might also be possible that you're just away/not around and not available to answer. In this case, just forget this message or see it as not send.
regards, Kuzibri