Dear All
I just purchased O2 XDa IIi in UK, when I use wifi at the 1st time, it is good, but suddently it stop and now can not detect the wifi signal at wifi-cafe while other people around me still use it good.
Try hardreset but the problem still persist.
Is the device at faulty? how to solve this
Best regards
Tuan
are you sure you are not connected? when the xda2i detects a network it recognises, it will not launch the screen that gives you the option to connect to that network, it will just automatically try to connect.
I suggest that next time you are in the cafe, turn on tour wifi, and launch internet explorer, and see what happens. If the wifi cafe needs vouchers to access then the browser will ask you for details, which means you are on line.
Alternativley, go to a new wifi hotspot location and try there and see if the xda2i prompts you to connect to that new network.
Good Luck!
bryson said:
are you sure you are not connected? when the xda2i detects a network it recognises, it will not launch the screen that gives you the option to connect to that network, it will just automatically try to connect.
I suggest that next time you are in the cafe, turn on tour wifi, and launch internet explorer, and see what happens. If the wifi cafe needs vouchers to access then the browser will ask you for details, which means you are on line.
Alternativley, go to a new wifi hotspot location and try there and see if the xda2i prompts you to connect to that new network.
Good Luck!
Click to expand...
Click to collapse
Hi
Thank for your reply
The device do not recogize wifi, i try nearly ten hotspot locations but results are the same.
Do you suggest any advice? i think the device may be faulty due to hardware problem
Best regards
Tuan
damn, sounds like it could be a hardware issue, I have heard other forum users complaints about wifi going wrong, other than sending it back for a replacement, I am stumped. Sorry.
I’v hade the same problem.
When I first received my device wifi was really good, within a week if could not even detect a network.
It started with the unreliable data transfer but still having a good signal strength,
to no data transfer but still with good signal strength,
to no signal / no network connection. No network detection
o2 replaced my device but the new one is still a little poor & slow picking up networks and sometimes never detects networks. Far form what the xdaIIi was like first time I tried it.
regards
DAustin said:
I’v hade the same problem.
When I first received my device wifi was really good, within a week if could not even detect a network.
It started with the unreliable data transfer but still having a good signal strength,
to no data transfer but still with good signal strength,
to no signal / no network connection. No network detection
o2 replaced my device but the new one is still a little poor & slow picking up networks and sometimes never detects networks. Far form what the xdaIIi was like first time I tried it.
regards
Click to expand...
Click to collapse
Exactly the same problem like me
I am very disappointed with O2 XDA IIi. how the manufacture can launch such a product
Unfortunately i am in Vietnam now so i can not send the device back to O2 UK for replacement
Any one have suggestion
Regards
Tuan
nmt1978 said:
DAustin said:
I’v hade the same problem.
When I first received my device wifi was really good, within a week if could not even detect a network.
It started with the unreliable data transfer but still having a good signal strength,
to no data transfer but still with good signal strength,
to no signal / no network connection. No network detection
o2 replaced my device but the new one is still a little poor & slow picking up networks and sometimes never detects networks. Far form what the xdaIIi was like first time I tried it.
regards
Click to expand...
Click to collapse
Exactly the same problem like me
I am very disappointed with O2 XDA IIi. how the manufacture can launch such a product
Unfortunately i am in Vietnam now so i can not send the device back to O2 UK for replacement
Any one have suggestion
Regards
Tuan
Click to expand...
Click to collapse
At the risk of being shot down, have you tried your IIi at another location. There is every chance the hotspot you're using is degrading rather than IIi!
Is it hot there right now? (sorry for being ignorant!). Condensation can form inside the aerials, and water is a killer for radio coverage. Perhaps put it somewhere dry for a few hours to absorb the moisture?
[/quote]
At the risk of being shot down, have you tried your IIi at another location. There is every chance the hotspot you're using is degrading rather than IIi!
Is it hot there right now? (sorry for being ignorant!). Condensation can form inside the aerials, and water is a killer for radio coverage. Perhaps put it somewhere dry for a few hours to absorb the moisture?[/quote]
hi
Thank for your email. I tried it in nearly all hotspot in my hometown. Even to ask some of my friend bring their device (Lapton, HP, T-mobile...) sat next to me to check. They are using wifi very well except me (
The device is totally dry for sure. I already soft reset, hard reset but found no thing change.
I guess there must be problem with hardware
Hope O2 do the same like what other computer manufactures do is to take back all error devices? they must do it
Regards
Tuan
bryson said:
are you sure you are not connected? when the xda2i detects a network it recognises, it will not launch the screen that gives you the option to connect to that network, it will just automatically try to connect.
Click to expand...
Click to collapse
if a hotspot is already in yr list of networks, it'll not prompt, otherwise it'll ask u "XXXX-XXX network found, it connects to Work / internet "
another probable cause for not getting any data transfers after connecting to wifi is that the network selection is wrong. try checking the network settings and changing the same. I'm in vietnam and its working fine with me.
sunish said:
bryson said:
are you sure you are not connected? when the xda2i detects a network it recognises, it will not launch the screen that gives you the option to connect to that network, it will just automatically try to connect.
Click to expand...
Click to collapse
if a hotspot is already in yr list of networks, it'll not prompt, otherwise it'll ask u "XXXX-XXX network found, it connects to Work / internet "
another probable cause for not getting any data transfers after connecting to wifi is that the network selection is wrong. try checking the network settings and changing the same. I'm in vietnam and its working fine with me.
Click to expand...
Click to collapse
hi
are u in HCM, can we meet at some wifi cafe, i need your help because already tried many ways but failed.
Regards
Tuan
sunish said:
bryson said:
are you sure you are not connected? when the xda2i detects a network it recognises, it will not launch the screen that gives you the option to connect to that network, it will just automatically try to connect.
Click to expand...
Click to collapse
if a hotspot is already in yr list of networks, it'll not prompt, otherwise it'll ask u "XXXX-XXX network found, it connects to Work / internet "
another probable cause for not getting any data transfers after connecting to wifi is that the network selection is wrong. try checking the network settings and changing the same. I'm in vietnam and its working fine with me.
Click to expand...
Click to collapse
Hi
i think wifi is automatically search for network, and it will prompt if detect successfully, but mine is nothing, no search, no detection, i do not change any network settings. it is just like when i brought in in UK.
regards
tuan
Related
Hi guys. If you don't remember me - here's my story in a nutshell. I got a 8525 about a week ago. Since day one I tried and tried and tried but never managed to get the wifi working... (as you can imagine I am beyond desperate at this point)
Anyway last night I got thinking and decided to give it another stab. I hard reset, messed with the settings again...and this time manage to get a little further. My phone is now showing me as "connect to network", only problem is I get a message saying "Cannot connect with current connection settings. To change connection settings, tap Settings." each time I try to access anything internet related. I know I'm close especially since I'm actually connected now, I think it's just AT&T's rom doing everything it can to get me to use their networks (I'm on T-Mobile and don't have a dataplan anyway...).
Anyway can you guys think of what the problem might be? I'm so close I can taste it! Thanks.....
Bump... Anyone home?
where did you get your 8525? my wifi on my 8525 works perfectly fine, have u tried upgrading to WM6?
I have WM6 already. I got it off ebay. Everything is perfectly fine with it, it just doesn't want to use the wifi connection to get online.
Try a hard rest.
my 1st 8525 i got off ebay, and it worked great up until a few weeks ago, when the screen stopped functioning it just turned white, i called AT&T and they sent me a new 1 i just got it this morning and now, i cant make calls >.> it will ring then my phone will say i have no service when i have full service and the call will end. but my wifi is fine... did u use the WM6 upgrade that was released by AT&T
No thanks re: the hard reset. I've already done that... If I can't figure this out I'm going to sell my phone and steer clear of ppc phones. I like it, but I bought it for wifi and this is just getting ridiculous. I have tried everything. I've spent hours and hours on this. I've reset my router god knows how many times, played with security settings, reset my phone over and over to start over.....
The worst part now is that I know it's connected. The wifi aspect is fine. It's just the stupid phone not wanting to use the wifi connection for the internet.
Maybe someone with a 8525 and a Linksys router can post ALL of their wireless related settings for me.
Ekh
Yes I used the AT&T update.....
i use wifi and my linksys router, the 8525's range isnt that great u need to be within a few feet of the router to get good reception, im about 30 feet from mine and i get 2 Wifi signal bars and an ok speed. but try this
Start > Programs > Proxy Manager > Disable Proxy
then try to use your wifi, then go back and restore the proxy when your done, i think some 1 told me to do that because att uses that so u can use their internet service or sumthin
Thanks but I'm way ahead of you. I've already tried every piece of advice I've come across on xda. My last hope is someone elses detailed settings.
is your network passworded by a WEP or TKIP ?
It's WPA... My device has the password, and I added the MAC to my router table. It's connecting to the router/wifi...
...it's just that my device won't use the connection
* Sigh * Looks like another one of my please help me posts has gone dead...again...
olly666 said:
...it's just that my device won't use the connection
Click to expand...
Click to collapse
Your problem may be one of the following:
1. The wifi connection is specified as connecting to "work" and programs are set to use an internet connection.
2. The wifi connection is specified as connecting to "internet" and programs are set to use a work connection.
Nope that's not it. But it does remind me of something so thanks. I deleted all the connections seeing as I don't have a dataplan... I made a new connection called "Wifi". BUT, it's not like I can specify any connection for it so it's just blank (no connection specified). By this I mean the options for a connection are:
bluetooth, cellular line, cellular line (GPRS, 3G), Generic IrDA, Hanes...COM1. No option for wireless...
Does that help?
Check that your router is set to allow connections by devices with 802.11b, which the Hermes uses. Most default to 802.11g only.
It's set for b and g
Helloooo...?
Hallelujah!!!!!
People, I have WIFI!!!
Thanks to everyone who tried to give a helping hand... It's really appreciated.
For future reference to those who are suffering from the same problem - this is what seemed to fix it... I entered google into IE via it's IP address rather than it's name (open command prompt, ping google.com...). To my surprise the page quickly loaded. I then instantly realized that the problem was with the DNS settings. I opened up "Wi-Fi" in settings, went to the "Network Adapters" tab at the bottom and entered in the DNS addresses for "IEEE 802.11b/g...". If you need help with this just PM me (I consider myself somewhat of an expert on this topic now).
I thought I was never going to get online. There IS a god!
Hello all,
Having recently purchased a Softbank X01HT i decided to walk around my area and see what free hotspots are around. Boy there are plenty of unsecured ones!
This is the beginning of my problem.
After discovering them and hooking up to their network, then what?
When i try and open up Internet Explorer to take advantage of this new found freedom, i cant use it.
Does anyone have any suggestions on how i can set up my device to access this feature?
c'mon guys someone must use wifi to access hotspots....
nope, nobody here uses, wifi on their hermes at all, not a single person. if you had read the manual or even googled, you would have know that the wifi in the hermes is a total fake, every single person here uses their phone data plan.
turn on your wifi
goto start- setttings-connections- wifi
pick any avalable network
connect
start internet explorer
enjoy mobile pr0n
new_ppc_user said:
Hello all,
Having recently purchased a Softbank X01HT i decided to walk around my area and see what free hotspots are around. Boy there are plenty of unsecured ones!
This is the beginning of my problem.
After discovering them and hooking up to their network, then what?
When i try and open up Internet Explorer to take advantage of this new found freedom, i cant use it.
Does anyone have any suggestions on how i can set up my device to access this feature?
Click to expand...
Click to collapse
I think you have pay to use the hotspot, even though they look unsecure, you wont be able to do anything. I think you will need a user account and pwd.
madman604 said:
turn on your wifi
goto start- setttings-connections- wifi
pick any avalable network
connect
start internet explorer
enjoy mobile pr0n
Click to expand...
Click to collapse
i have already done this but for some reason it tries to log on via my service provider.
try to disable the service provider by removing their settings in "connections", or use NODATA app. from modoco.
Goto Comm Mananger. Then, turn Phone Off & Wireless On, then connect. For some reason, even when my hermes is connected to WLan, it still uses GPRS if not in flight mode, so switch phone off first! I have NO problems connecting to wifi with hermes at all!
XtreMe_G said:
nope, nobody here uses, wifi on their hermes at all, not a single person. if you had read the manual or even googled, you would have know that the wifi in the hermes is a total fake, every single person here uses their phone data plan.
Click to expand...
Click to collapse
you have to be kidding dont you !!
of course he is kidding :lol:
Just an update
Since upgrading to Shaps 4.31 rom the problem seems to have fixed itself.
That is when i do find an unsecured hotspot i can 'log' on and use the internet. its only when i havent got wifi that the phone tries to log on via the service provider.
thats all for your help
good to know. thanks for the update
hi, got a HTC kaiser last week, was working fine, internet, email, tomtom.
but a few days ago i put an orange sim card in and now half the time i try to access the internet in anyway it connects to GPRS instead of wifi despite me being only a few feet away from the router.
i don't want GPRS, i don't want to pay for it so i disabled GPRS under comms manager but as soon as i do the button flicks back over and it reconnects and only sometimes give me an option to disconnect.
weetsie said:
hi, got a HTC kaiser last week, was working fine, internet, email, tomtom.
but a few days ago i put an orange sim card in and now half the time i try to access the internet in anyway it connects to GPRS instead of wifi despite me being only a few feet away from the router.
i don't want GPRS, i don't want to pay for it so i disabled GPRS under comms manager but as soon as i do the button flicks back over and it reconnects and only sometimes give me an option to disconnect.
Click to expand...
Click to collapse
Welcome to the forum
>You can delete the account information on connection settings erasing it or just editing
that way won{t connect you never by gprs
Good luck,
orb3000 said:
Welcome to the forum
>You can delete the account information on connection settings erasing it or just editing
that way won{t connect you never by gprs
Good luck,
Click to expand...
Click to collapse
sounds good, how do i do that?
it should automatically connect you to wifi. even if the gprs signal is on, it should still be connecting through wifi regardless.
mrbkkt1 said:
it should automatically connect you to wifi. even if the gprs signal is on, it should still be connecting through wifi regardless.
Click to expand...
Click to collapse
the thing is i had credit/minutes on a simcard and after i checked my email and it connected/disconnected while i was fighting with it my credit went from £2.00 to £0.01
I am pretty sure ABACABB will do the trick.
abacabb?
i googled it aswell -_-
weetsie said:
sounds good, how do i do that?
Click to expand...
Click to collapse
Easy
Start-settings-connections-connections again-manage existing connections-edit the one is active and change the values to anything you want.
Also as other members say there must be an app to do so, but I prefer to do it manually
Good luck,
weetsie said:
hi, got a HTC kaiser last week, was working fine, internet, email, tomtom.
but a few days ago i put an orange sim card in and now half the time i try to access the internet in anyway it connects to GPRS instead of wifi despite me being only a few feet away from the router.
i don't want GPRS, i don't want to pay for it so i disabled GPRS under comms manager but as soon as i do the button flicks back over and it reconnects and only sometimes give me an option to disconnect.
Click to expand...
Click to collapse
Hi,
You might want to take a look here. Paul has a neat little app for your problem.
Dirk
^thankyou
^^thankyou
The NODATA did the trick for me thanks
Hi
Just got an Orange 3G. One annoying feature is that if it drops a WiFi connection it goes automatically to using GPRS without any indication (which thens starts to cost !!!)
Orange say you can't stop this happening. Does anyone know any trick to stop this (there is no way to keep the GPRS off as there was on my old Touch)
Be grateful for any help
As I said to the person who asked the same question a few days ago *sigh*, google nodata
petez1 said:
Hi
Just got an Orange 3G. One annoying feature is that if it drops a WiFi connection it goes automatically to using GPRS without any indication (which thens starts to cost !!!)
Orange say you can't stop this happening. Does anyone know any trick to stop this (there is no way to keep the GPRS off as there was on my old Touch)
Be grateful for any help
Click to expand...
Click to collapse
You need to check how your phone is connecting.
AFAIK the orange ROM uses the unique manager not the normal HTC connection manager.
This means you dont really have a WiFi connection. Orange unique is their VOIP(??) implementation.
If you have a livebox and orange as your ISP your phone will automatically switch to using your WiFi connection for phone calls saving you money, the downside is you cant use wifi for anything else.
The only way to sort it is buy flashing a different ROM.
Orange Unique ----http://www.business.orange.co.uk/services/broadband/unique-for-business/
Hi
Thanks for the info. Been trying to sort out with Orange and same answer - disable GPRS and the WiFi stops as well !!! (One of the Orange guys even admitted that it was because they don't make money on voice now, only data). The 'nodata' fix doesn't work as it also stops the WiFi. Any thoughts on which ROM I might flash?
Thanks for your help
I'm actually an Orange employee, working for Handset Faults, and looking to solve this for a customer.
There is a rom update available from HTC, which apparently fixes this, however the customer I'm trying to resolve this for, has tried updating and his serial number shows as no available ROM.
I don't think the No-data resolution will work, so hoping if theres any other solutions you guys could suggest?
I know on my current HS, which is a Hermes, I've the communication manager, which i believe isn't available on the Touch 3G, unless debranded.
Really, I'm just trying to get more advice, so would appreciate anyone's tried and tested work-around, as i've to call said customer back tomorrow, with hopefully a resolution, but if not, then he'll have to wait till a ROM update becomes available from HTC/Orange for branded handsets.
I found a solution to this problem last night that works for me on my Touch 3G with Orange.
Enter Unique Manager - Advanced Settings - Network Adapter - My Network Card Connects to - and ensure they're all set to connect to The Internet.
I have also setup a Block GPRS connection under Settings - Connections - Conections which stop GPRS connecting and can now connect via Wifi no problem.
Bob
bobmac892 said:
I found a solution to this problem last night that works for me on my Touch 3G with Orange.
Enter Unique Manager - Advanced Settings - Network Adapter - My Network Card Connects to - and ensure they're all set to connect to The Internet.
I have also setup a Block GPRS connection under Settings - Connections - Conections which stop GPRS connecting and can now connect via Wifi no problem.
Bob
Click to expand...
Click to collapse
Bob
Thanks for this - going to give it a try but when i go into Settings - Connections for the second part of your fix, where do I go next (I can't find Conections which stop GPRS connecting)
Thanks
Thanks Bob,
Will copy this and put it on my phone somehow!
Thank you very much for the advice!
Greeee
Did you manage to make it work?
petez1 said:
Greeee
Did you manage to make it work?
Click to expand...
Click to collapse
Unfortunately, the customer cancelled their upgrade and got another handset before trying this.
Shame really!
Thanks for the help though!
petez1 said:
Bob
Thanks for this - going to give it a try but when i go into Settings - Connections for the second part of your fix, where do I go next (I can't find Conections which stop GPRS connecting)
Thanks
Click to expand...
Click to collapse
Bob/Greee
Still haven't been able to work out the second part of the fix - can you help?
Thanks
I've no suggestions tbh, cause I don't own a Touch 3G, I personally run a Hermes.
I'm actually trying to follow this up, and check what Bob meant by blocking GPRS on it.
Also, would you chaps be so kind to advise me if GPS under the HTC Touch 3G uses GPRS to connect, or does it use Satelittes like a normal GPS?
Just another question my customer asked today.
Thank you,
Greeee said:
I've no suggestions tbh, cause I don't own a Touch 3G, I personally run a Hermes.
I'm actually trying to follow this up, and check what Bob meant by blocking GPRS on it.
Also, would you chaps be so kind to advise me if GPS under the HTC Touch 3G uses GPRS to connect, or does it use Satelittes like a normal GPS?
Just another question my customer asked today.
Thank you,
Click to expand...
Click to collapse
The GPS will use the satelitte to get a signal (just like proper SatNavs), but if there's an A-GPS feature, it will use a tiny bit of GPRS to speed up the process.
It'll then use the GPRS (if enabled) to download maps for the local area if it there isn't a map already installed on the handset.
That's why it's always a good idea to disable GPRS when roaming, at £8/mb- it's a pricey thing to use.
However, you can normaly download maps using WiFi before you leave (if you know where you'll be going), which will save time and money on using the network for data.
I get asked that question alot too (I work for them too, in NT1- First Impressions)
It will use the GPRS for the GPS locator if you leave A-GPS selected. Fortunately you can disable A-GPS to stop this happening.
Interestingly, I can't find any real difference in the speed of 'finding' satalites between standard GPS and A-GPS.
Thanks for the advice guys.
So any ideas how to fully block GPRS traffic outgoing, unless wanted? So its WIFI only when my customer is at home?
No further movement on this one...
Anyone got any ideas, how to utilise the WIFI facility switching the Unique Phone part off, and blocking GPRS traffic?
Thank you,
NoData works on fone.......BUT
Hi I got my touch 3g couple days ago its on orange contract brilliant fone apart from cannot connect to wifi as you all know it still connects thru gprs so I downloaded Nodata installed on fone disabled gprs with it. So good so far switched on wifi thru unique manager then checked that data connection was still off and it was BRILLIANT I shouted.
My wifi was connected to my hub and data connection was off woo hoo
Started web browser and lo an behold Get the message "cannot connect with current connection settings"
As far as I am led to believe at the present time there is no way round this problem apart from installing a clean version of windows but if I am mistaken please tell me how to get around this problem.
Cheers Biggles
HTC touch Dual An a HTC touch 3G
I have the Touch 3g with Orange - but thanks to the guys on this forum I got rid of the Orange branding/mess by using a 'stock' rom and I am not now using Orange Unique. Then I did the following........but not sure if it works with the Orange Unique stuff.
As far I as I can see there is no explict way of turning GPRS off - if it is set up then it will connect to it when a program requests data. I have unlimited internet on my home network but I need to turn GPRS off when roaming abroad so I don't get charged silly amounts.
I found that the only way I can guarantee to stop the phone using GPRS is to change the name of the Access Point Name - then it cannot connect to the service. On my phone (a Touch 3g) it is under Settings, Connections, Connections, Manage Existing Connections - then edit the connection details. On mine it is Orange Internet - so edit this and get to the Access Point Name - which is orangeinternet in my case - i just take away a few letters at the end and save the settings.
At this point GPRS will not work because the Access Point Name is not correct and you will get a message from any program trying to access the internet if wifi is not enabled. To get it to work again just edit the Access Point Name back to what it was. In my case I do not have to switch the phone off/on - I can just change the Access Point Name at anytime and it works or dosn't as I require.
Hope this helps.
doublegandt said:
On my phone (a Touch 3g) it is under Settings, Connections, Connections, Manage Existing Connections - then edit the connection details. On mine it is Orange Internet - so edit this and get to the Access Point Name - which is orangeinternet in my case - i just take away a few letters at the end and save the settings.
Click to expand...
Click to collapse
Hi,
With Orange Unique there isn't any "Manage Existing Connections" that I can find - just addding new modem or VPN? Am I in the right place?
Thanks
for the benefit of people who may be subscribed to this thread, I think I have found a fix for the orange rom using data connection instead of wifi, read on here:-
http://forum.xda-developers.com/showpost.php?p=4517074&postcount=12
post back to that thread if it works for you!
Hi guys I am having an anoying problem with my phone.
I connect my Wifi to and ad-hoc connections which works fine for all devices.
The connect is stable and almost 100% quality
The problem is that the phone doesn't have any data transfer, I can get online for but for only a few seconds like update Weather and open a page, then is like offline the Wifi stays connected.
I tried using both settings connects to internet and to work, I got the same problem.
Can please someone help, it must be a problem in the settings, I am new in WM phones
Have you checked if you need to put in a security code? Is signal strength ok? And sometimes you have to wait quite a while for the webpage to be downloaded.
Frank Caarls said:
Have you checked if you need to put in a security code? Is signal strength ok? And sometimes you have to wait quite a while for the webpage to be downloaded.
Click to expand...
Click to collapse
I have WEP code inserted, the signal is very strong 90 to 100% I am really close to the source.
The pages open pretty fast but after some seconds it doesnt open anything neither Skype or Weather works but the connection stays on.
I even try static IP and still got the same issue, I wounder whats is the problem, Saturday I will connect it directly to router instead of an ad-hoc to see what the results may be.
I really need help with this... It is so anoying.
I do not understand, yesterday it worked all day, and today is not working only for a few seconds and the only thing I touch was trying to connect to a network in different place.
Does anyone have any idea? Any info could be useful
I think I just found problem. DNS It seems that the phone the last dns added. What I did now was to delete the dns numbers so the server may add it again. It is working again.
having a bad problem
i have htc touch p3450 and i try to connect into a wifi in a mall it connects but the problem is i cannot brows the internet neither weather does not operate even in the house ,... why?? its very annoying,.. i am connected to a wpa-psk and tkip in the house using psp but my phone not... help please..
Dominguez_213 said:
i have htc touch p3450 and i try to connect into a wifi in a mall it connects but the problem is i cannot brows the internet neither weather does not operate even in the house ,... why?? its very annoying,.. i am connected to a wpa-psk and tkip in the house using psp but my phone not... help please..
Click to expand...
Click to collapse
I'm sure your problem needs some helping, but you're posting in the wrong device forum for that. This is the Iolite section.
By the way, the original problem is solved already, so this is considered answered.
Closed.