Is there anyone in the US that has successfully sent or received faxes on T-Mobile USA? If so, can you give me some information on what you did/what T-Mobile did for you?
I've read the other posts, and they indicate the fax features are provider dependent and, in the case of receiving faxes, you actually need a second, dedicated number.
Cingular's stance might be interesting, other than the fact that I'm in the T-Mobile contract for another 4 months... <G>.
Thanks.
I tried to use this software before. The TMobile tech guy told me I would need to add CSD service to my account for another $9.99/month. I was not interested so I didn't pursue it further. I read somewhere that if you're lucky you don't have to get a different number. Otherwise to get CSD service, they might have to give you a different number. Don't know if it is true.
Related
I was on the phone to o2 UK for 15mins today trying to enable MMS on my handset. Is is not possible! o2 will not allow the use of GPRS and MMS together. You can enable MMS but must disable GPRS. I asked if they had any plans to enable the use of both. The woman on the other end said no!!
My Serial Cable is on order. My contract runs out in August. Change of providers me thinks. Maybe orange and the Sony p800, just for fun...
[I also use my sim chip in a Siemens S55, hence the MMS request]
What experience if any have other people had trying to enable MMS please lets see what I am doing wrong...
Martin
I've had exactly the same problem here. Being rather annoyed by this state of affairs, I spent a good three hours repeatedly calling both O2 and Carphone Warehouse to try and get a decent response as to why this was not possible.
The responses fell into two camps:
1) Technical problems - "GPRS takes all the available slots so MMS can't push messages through". This smells like BS to me, even though I got this answer from fairly clued up tech support people on the data team. After all, it's virtually impossible to keep a permanent GPRS connection going at present, so if I'm not using GPRS, why ever should I not be able receive MMS?
2) Simple administration problems on the billing system - it's currently impossible for the O2 accounts to have both a GPRS data plan and MMS activated purely due to red tape in the billing system. This seems more likely to me. Expecially as one can get MMS activated, but have to 'downgrade' GPRS to a pay as you use service at £5/MB. That's an active GPRS and MMS service by my reckoning - it's got to be red-tape.
I was told 'unofficially' that they were looking into this and had a very loose date of end of May for this silly situation to be rectified. However, we all know how loose O2's deadlines are - EUU3 was released in March, with no file in the installation dated after November.
I even got a semi-official email (quoted below), but this, IMHO, is plain confused as the proposed solution quotes a Rom update. If unavailability is due to "necessary changes taking place on our network systems" then why would it require a client side ROM update? Basically, I beleive this just refers to the availability of EzWap 2.5 from O2.
Re. your query on MMS usage on the Xda.
After mailing the relevant people concerned, I have the following information..
MMS will not work with the Xda at this moment in time due to necessary changes taking place on our network systems (no timescales to hand).
(This would possibly account for your Service Provider being unable to provision MMS for you at this time).
O2 are also driving to have MMS available for the Xda in the next few months - possibly as part of the next ROM after 3.16.32 (currently in testing).
I hope this helps..
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but have to 'downgrade' GPRS to a pay as you use service at £5/MB
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I changed my data plan from 13.99 for 3mb, to £2.25 (maybe £2.95 I forget because of my frustration!) per 1MB, PAYG. This is one hell of a saving for me. So if I try again, I should be able to get MMS enabled. Confused!
I asked specifically:
"I cannot use GPRS and MMS on the same phone"
02 "no, you will have to disable gprs".
At the price I have been quoted for PAYG 5MB is less than £15. So I'm on a better deal?
Is there any official, or accurate information on this please.
Martin
Guys,
I have just spoken to O2, and there is another system that they use that will allow GPRS & MMS to co-exist on the same tariff. It's called the "die" system, and involves you "porting" your number to a different customer base within O2.
Sound daft to me - but heres the catch. You have to be out of contract, i.e. over the 12 months initial period. In my case it is this Sept. So I will be chasing them then.
Ho Hum.
8)
Humm
The issue is one of service providers.
O2 stores are OK - generally you can just about get what you're after.
But, if you bought your kit from dixons or Carphone, they don't have to offer MMS and GPRS, even if O2 support it! stupid, huh? guess it will cost money offering services people want.
Now, if O2 direct can't do it then that's pretty ****.
I have an O2 SIM from an O2 shop, which has MobileWeb and MMS enabled (bought with a 7650). Slips easily into an xda...
But, MMS on xda is prety poor... :?
mms
i got mine from o2 and they have said that i cant have mms and gprs as the xda cant deal with the both ????????????? :?:
> the xda cant deal with the both
Of course it can. This seems to be just a techno-BS-excuse to try and put off potential users. OK so the XDA probably can't receive a WAP push message for an MMS when GPRS is in use, but then, it can't maintain a permanent GPRS connection anyway.
IMHO the reason they don't allow both tarrifs is purely administrative.
mms
sounds like excuses i am currently on rom 3.16 and i have had my xda for a few weeks. o2 arent very helpfull and they shouldnt be selling this product if they cant provide the support for it 8)
mms
you cant use mms on the xda its not possible to get the correct Ezwap 2.5 connection and mms settings for this program to work in the UK. If any one can help then email: [email protected]. cheers
Re: mms
kevin said:
sounds like excuses i am currently on rom 3.16 and i have had my xda for a few weeks. o2 arent very helpfull and they shouldnt be selling this product if they cant provide the support for it 8)
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Not excuses at all. The XDA does not support MMS features 'out of the box' and without using no UK Acredited software (acredited in Asia & Australisia). If O2 don't wish to support a 'feature' that was not advertised as being part of the package, then that is down to them. They never said it would work in the first place.
If you download the o2 gprs settings direct from their site its free!
They are currently running a free use with fair use policy of course.
I'm using a t610 with this no problems.
Good hunting...
I work for the Aberdeen O2 store and we have came acros this problem with a few of the billing agents.
CCL and Cell ops I believe to be the worst at this. There is no plans for them upgrading there system and you should leave them if you want the XDA2 or any other phone to run the gprs and mms at the same time.
The O2 stores now use a new billing company the same one for o2 online connections and I got my XDA2 through them and it works mms and gprs fine.
There are loads of billing compaines within o2 carphone warehouse and singlepoint seem to be the worst.
Also please note that o2 direct is normally your billing agent and there really **** when it comes to knowledge on the XDA's.
Us boys in the Aberdeen store know our stuff so if your stuck just pop in past it's probly a fair bit away from everone but its a nice drive up here
Richard
I had the same explaination from O2 after some 6.5 hours on the phone over the course of a week.
I'm a pay monthly customer - they told me the tarrif was incompatible.
After some complaining, one of the guys in the data services dept turned MMS on, and sent an email to the billing dept.
two days later I had a text message saying it was all up and runing.
I have tried it, and it works. I have MMS & GPRS
now if only I could get this bloody SanDisk SD Wifi card to work !!!
2 part question:
1. Is anyone currently using KSE Truefax on the IMate Jam?
If so, please advise s/w, ROM's, special carrier dependant considerations.
2. Is anyone currently using KSE Truefax on the IMate Jam with TMobile USA GSM service?
If so, please advise what (if any) contractual options through TMobile you had to select to enable fax for your account.
I've spent a few days trying to figure out what the hangup is with KSE on my Jam but it hasn't been easy.
First, IMate support folks tell me it is a device problem and I have to return the device (yet, I am getting numerous responses to my post at ClubImate from others with same problem... so I don't think it is a device malfunction but it could be either carrier service option or could be a need for Jam radio version patch).
Next, I contact TMobile to arrange enabling fax on my account and they are not too knowledgable so... I just want to make sure that my required route to start faxing is to pay for the $10/month TMobile fax option that creates a second line for incoming fax capabilities (I am not interested in receiving... only sending so if there is a way to allow the fax data but not pay for the second line, then that is what I want). The fact that the TMobile folks have never heard of an IMate Jam only complicates matters when they try to refer to their canned support statements and policies.
Thanks!
I am in Canada and I use Roger's Wireless network for my voiceplan. I have not set up a data plan but I think that is irrelevant here. I can receive text messages no problem, but I can not send them. I have not changed the SMS service center number (it's the same as Rogers set up) I was told by customer service that I need to configure the MDA II to Roger's network settings by messing with the WAP settings and IP addresses etc. I have all the config info, but I dont know where to go on the MDA II to make these changes for my area. Anyone know how to re-program the MDA II? I think its originally from Europe because one of the programs is in German still. I bought it from a guy in Calgary who said the phone works 100%. In short, the MDA II must have been reprogrammed several times to suit the different regions, No? I guess I should contact him...
Thanks for reading and for any input you may have.
Kelly
Thank you for contacting O2 Customer Service.
I am sorry for any inconvenience that may have been caused.
As you are on the O2 Data only tariff, you will not be able to make and receive voice calls.
You need to contact the shop, where you were informed that you would be able to make and receive calls on this tariff. They will help you further.
If you need further information about this matter, please reply to this email.
**********
Just got the above response from 02 after my second email.
I went into the shop in the first place and the guy just told me to get in touch with customer services. I cant complain too loudly because I want to keep the exec and so cant threaten to cancel as I dont want to, but I would like voice calls.
Any ideas ?
Does anyone have a solution to get O2 to let me have voice calls on this tarrif ?
someone said they had got the voice on a payg type rate on top if this tariff. i wonder if they're being sneaky since you (we) got our execs cheap?
jus leave the sim in a drawer, its really no use, u only got it for the phone anyway
i got 5 of them, im looking to pay them off when my trade-in cheques come through, then just pay off remaining line rental and be done with it.
When I got the deal they asked me whether I wanted voice enabled on the sim. I said 'as long as it doesn't cost anything'. Not tried it (using my other o2 contract SIM) but assume it does work.
Yeah may just bin the sim. Is there no chance I could change it to a £9 ish voice plan in 6 months time ?
the data tarriff is 'data only' but you can get voice calls on it.
it will be charged at basically 25p per min at alll times. you need to get in touch with cust serv to activate it. the sales advisor told me this and also a little section on my first bill said the same.
i too tokk this offer but i have an orange contract anyway and got this deal purely as an investment as i already have an exec!!
i would do what the others have done... put the sim in a drawer and forget about it for 11 months then reing cust serv to terminate contract and pay jjust the £9.40 a month!!!!
cheers
l6cum said:
the data tarriff is 'data only' but you can get voice calls on it.
it will be charged at basically 25p per min at alll times. you need to get in touch with cust serv to activate it. the sales advisor told me this and also a little section on my first bill said the same.
i too tokk this offer but i have an orange contract anyway and got this deal purely as an investment as i already have an exec!!
i would do what the others have done... put the sim in a drawer and forget about it for 11 months then reing cust serv to terminate contract and pay jjust the £9.40 a month!!!!
cheers
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Thats the thing though, customer services are saying I cant have voice calls on the data5 plan as per their reply quoted in my original post. Why let some have it on and tell others no ?
all customer service depts. employ an EU regulated quota of imbecilic monkeys. just keep trying...one will be able to read eventually.
As mentioned elsewhere I had to move to the Data36 tariff before I could have voice calls activated. If you go from a voice tariff to Data5 you might find you do have both!
If they dont want to switch them on thats up to them. I aint all that bothered. I just emailed them and said thats fine I will use my voda sim I only wanted the phone anyhow.
Hey Guys. I have the same problem. It says on 02's website http://www.o2.co.uk/productsservices/mobileweb/tariffs/ that voice calls can be made. I ended up speaking to someone at customer services for 25 mins just getting annoyed because even though I pointed this out to them they were still not accepting this. I mentioned False Advertising on their website and as such I should in the next few days be able to make voice calls. So whoever you speak to, just point them to the address above and they should allow voice calls.
Good Luck to all
Euan Henderson
Well voice calls can be made as well as received on data tariffs. However, there is a slight glitch. There are two basic tariffs - One that allows calls and the other that doesn't.
You cannot make calls unless you shift to the one that allows voice calls. You will have better luck getting this done if you talk to the Business customer services.
So neither is false. You can make calls as the website says. However, you need to purchase the right tariff. The one you can make calls with is called the o2 data centric.
Next time you call CS ask to speak to the Business CS (they will either direct your call or give you a number to call). Ask them to change your tariff to o2 Data Centric. That should solve your problems.
The CS at o2 is crap and just too arrogant. They have no knowledge about things and no manners at all. So much for - "Welcome to the o2 UK based Customer Service centre". Even 3 CS is a lot better.
Yes, you can also change to a complete voice tariff after 6 months if you so desire but it has to be from one of the then prevelant voice tariffs. I think there is none for £9 even today. Minimum i guess is £19.
Good luck with getting your tariffs changed. Hopefully, this information comes useful. Please leave feedback for the benefits of others.
themez2004 said:
Hey Guys. I have the same problem. It says on 02's website http://www.o2.co.uk/productsservices/mobileweb/tariffs/ that voice calls can be made. I ended up speaking to someone at customer services for 25 mins just getting annoyed because even though I pointed this out to them they were still not accepting this. I mentioned False Advertising on their website and as such I should in the next few days be able to make voice calls. So whoever you speak to, just point them to the address above and they should allow voice calls.
Good Luck to all
Euan Henderson
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Have now sent a copy of this to the person who was dealing with me via email. Cant see how they can refuse to do it now. Will let you know how I get on.
hello
i can make voice calls and i am on data 5 centric, good thing is that for me it costs the same £9.40 per month inc VAT, the slaes guy that i bought the phone from must have activated for me whilst i was quizzing him about it!
so if u switch to data 5 centric it shouldn't cost you extrra at all, because all that will happen is your call charegs are at 25p per min all time ie the PAYG rate.
thanks
has anybody been able to change from data 5 to data 5 centric via CS then? I might give this a go if I have the time over the next few days....
No, it is not possible to transfer from data 5 to data 5 centric. I tried this and didn't get anywhere. Eventually i spoke to some advisor who told me i had to go to the shop i bought it from,(within 14 days) and cancel the contract and sign up again (this time with centric). A lot of hassle but definitely worth it.
Good luck
Euan
Did you talk to the Business Customer services?
The data tariffs are business tariffs and CS don't have a clue about them. (Ofcourse even otherwise they are clueless.) They can do nothing. You need to talk to business CS. They should be able to help you out.
I work in o2 business customer service and have just read this thread wondering what all the bull**** replies you've had from o2.
To clarify, you CAN move from 'Data 5 Data Only' to 'Data 5 Data Centric'
I would do this for you but it is not allowed for me to just change accounts without completing a security check.
like mentioned earlier, just explain to business customer service that the people in personal c/s dont know what they're talking about and you need moving to data centric.
jp
Thnx JP, tht'll solve problems for a lot many users.
Hi all, this is gonna sound dumb, I imagine, and I just don't feel like calling cingular, but before I got my tytn I didn't know anything about cellular services etc.
I just wanna know if anyone can tell me if I can get two sim cards with the same number on both?, so I can like use my other phone on days that I wanna throw my tytn, without having to pop open covers and remove batteries.
I have been told by Cingular and other provider that this in not an option. You phone number is assoitated with a SIM ID so you can only have 1 SIM ID to a phone number.
What about having two sims, different numbers but with caller redirect to the second number if Hermes phone is not answered. This way callers only ever use one number but you can answer on either phone?
Mike
jcb_home said:
I have been told by Cingular and other provider that this in not an option. You phone number is assoitated with a SIM ID so you can only have 1 SIM ID to a phone number.
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Wrong, one can have one phone number on several SIMs, up to four in Europe. T-Mobile Germany, also present in the US market, i.e. offers 3 SIM cards with the same number as their "Multi SIM" product. You can operate 3 mobile phones, or any combination of phone-capable machines (PDA, PC etc.) at once, and take calls on any of the phones.
The two additional cards cost 9 euro per month in Germany, to give you a figure. Check with your service provider.
this is a service offered by most operators, in spain for example with Orange it's called "duo card" or with Vodafone it's called "twin card". Just ask Cingular about this service, they will probably ask you a monthly fee for the second sim (1-2 dollars more on each bill).
Thanks everyone, I just thought I would ask here before I called a rep and talked to them, incase I needed to mention..or not mention a few things, but after reading here, I called one local cingular store, and they said they didn't offer two sims on one number.
Mike, on that redirecting, I'm guessin I would have to add a line for the second sim? would kinda suck to pay another $10.00 a month just to avoid havin to pull a sim, but I might have to consider it.
Thanks again for the time and info everyone.
ChaoticDruid said:
Thanks everyone, I just thought I would ask here before I called a rep and talked to them, incase I needed to mention..or not mention a few things, but after reading here, I called one local cingular store, and they said they didn't offer that service.
Mike, on that redirecting, I'm guessin I would have to add a line for the second sim? would kinds suck to pay another $10.00 a month just to avoid havin to pull a sim, but I might have to consider it.
Thanks again for the time and info everyone.
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Well it might depend how often you would use it and what for. If jit's just for ocassional use without any frills what about pay as you go?
I think it would be cool if they offer this stateside. I would leave one, on a charger, in the car.
This way, the car has it's own phone. completes the whole integration thing.