I was on the phone to o2 UK for 15mins today trying to enable MMS on my handset. Is is not possible! o2 will not allow the use of GPRS and MMS together. You can enable MMS but must disable GPRS. I asked if they had any plans to enable the use of both. The woman on the other end said no!!
My Serial Cable is on order. My contract runs out in August. Change of providers me thinks. Maybe orange and the Sony p800, just for fun...
[I also use my sim chip in a Siemens S55, hence the MMS request]
What experience if any have other people had trying to enable MMS please lets see what I am doing wrong...
Martin
I've had exactly the same problem here. Being rather annoyed by this state of affairs, I spent a good three hours repeatedly calling both O2 and Carphone Warehouse to try and get a decent response as to why this was not possible.
The responses fell into two camps:
1) Technical problems - "GPRS takes all the available slots so MMS can't push messages through". This smells like BS to me, even though I got this answer from fairly clued up tech support people on the data team. After all, it's virtually impossible to keep a permanent GPRS connection going at present, so if I'm not using GPRS, why ever should I not be able receive MMS?
2) Simple administration problems on the billing system - it's currently impossible for the O2 accounts to have both a GPRS data plan and MMS activated purely due to red tape in the billing system. This seems more likely to me. Expecially as one can get MMS activated, but have to 'downgrade' GPRS to a pay as you use service at £5/MB. That's an active GPRS and MMS service by my reckoning - it's got to be red-tape.
I was told 'unofficially' that they were looking into this and had a very loose date of end of May for this silly situation to be rectified. However, we all know how loose O2's deadlines are - EUU3 was released in March, with no file in the installation dated after November.
I even got a semi-official email (quoted below), but this, IMHO, is plain confused as the proposed solution quotes a Rom update. If unavailability is due to "necessary changes taking place on our network systems" then why would it require a client side ROM update? Basically, I beleive this just refers to the availability of EzWap 2.5 from O2.
Re. your query on MMS usage on the Xda.
After mailing the relevant people concerned, I have the following information..
MMS will not work with the Xda at this moment in time due to necessary changes taking place on our network systems (no timescales to hand).
(This would possibly account for your Service Provider being unable to provision MMS for you at this time).
O2 are also driving to have MMS available for the Xda in the next few months - possibly as part of the next ROM after 3.16.32 (currently in testing).
I hope this helps..
Click to expand...
Click to collapse
but have to 'downgrade' GPRS to a pay as you use service at £5/MB
Click to expand...
Click to collapse
I changed my data plan from 13.99 for 3mb, to £2.25 (maybe £2.95 I forget because of my frustration!) per 1MB, PAYG. This is one hell of a saving for me. So if I try again, I should be able to get MMS enabled. Confused!
I asked specifically:
"I cannot use GPRS and MMS on the same phone"
02 "no, you will have to disable gprs".
At the price I have been quoted for PAYG 5MB is less than £15. So I'm on a better deal?
Is there any official, or accurate information on this please.
Martin
Guys,
I have just spoken to O2, and there is another system that they use that will allow GPRS & MMS to co-exist on the same tariff. It's called the "die" system, and involves you "porting" your number to a different customer base within O2.
Sound daft to me - but heres the catch. You have to be out of contract, i.e. over the 12 months initial period. In my case it is this Sept. So I will be chasing them then.
Ho Hum.
8)
Humm
The issue is one of service providers.
O2 stores are OK - generally you can just about get what you're after.
But, if you bought your kit from dixons or Carphone, they don't have to offer MMS and GPRS, even if O2 support it! stupid, huh? guess it will cost money offering services people want.
Now, if O2 direct can't do it then that's pretty ****.
I have an O2 SIM from an O2 shop, which has MobileWeb and MMS enabled (bought with a 7650). Slips easily into an xda...
But, MMS on xda is prety poor... :?
mms
i got mine from o2 and they have said that i cant have mms and gprs as the xda cant deal with the both ????????????? :?:
> the xda cant deal with the both
Of course it can. This seems to be just a techno-BS-excuse to try and put off potential users. OK so the XDA probably can't receive a WAP push message for an MMS when GPRS is in use, but then, it can't maintain a permanent GPRS connection anyway.
IMHO the reason they don't allow both tarrifs is purely administrative.
mms
sounds like excuses i am currently on rom 3.16 and i have had my xda for a few weeks. o2 arent very helpfull and they shouldnt be selling this product if they cant provide the support for it 8)
mms
you cant use mms on the xda its not possible to get the correct Ezwap 2.5 connection and mms settings for this program to work in the UK. If any one can help then email: [email protected]. cheers
Re: mms
kevin said:
sounds like excuses i am currently on rom 3.16 and i have had my xda for a few weeks. o2 arent very helpfull and they shouldnt be selling this product if they cant provide the support for it 8)
Click to expand...
Click to collapse
Not excuses at all. The XDA does not support MMS features 'out of the box' and without using no UK Acredited software (acredited in Asia & Australisia). If O2 don't wish to support a 'feature' that was not advertised as being part of the package, then that is down to them. They never said it would work in the first place.
If you download the o2 gprs settings direct from their site its free!
They are currently running a free use with fair use policy of course.
I'm using a t610 with this no problems.
Good hunting...
I work for the Aberdeen O2 store and we have came acros this problem with a few of the billing agents.
CCL and Cell ops I believe to be the worst at this. There is no plans for them upgrading there system and you should leave them if you want the XDA2 or any other phone to run the gprs and mms at the same time.
The O2 stores now use a new billing company the same one for o2 online connections and I got my XDA2 through them and it works mms and gprs fine.
There are loads of billing compaines within o2 carphone warehouse and singlepoint seem to be the worst.
Also please note that o2 direct is normally your billing agent and there really **** when it comes to knowledge on the XDA's.
Us boys in the Aberdeen store know our stuff so if your stuck just pop in past it's probly a fair bit away from everone but its a nice drive up here
Richard
I had the same explaination from O2 after some 6.5 hours on the phone over the course of a week.
I'm a pay monthly customer - they told me the tarrif was incompatible.
After some complaining, one of the guys in the data services dept turned MMS on, and sent an email to the billing dept.
two days later I had a text message saying it was all up and runing.
I have tried it, and it works. I have MMS & GPRS
now if only I could get this bloody SanDisk SD Wifi card to work !!!
Related
Hi all, I hope someone can help with this,
I have tried to all O2 using 100 (but this keeps getting disconnected automatically) so I have to call as 0845 number which uses my minutes + I was waiting 30 minutes to speak to someone and when i eventually did get through they hung up (I am well Pi***d off with o2). Anyhow
I want to connect to the net using GPRS, however no GPRS symbol is displayed and if i try, i get a message saying "No moden at above number" any help would be great.
Cheers
Matt
Right, couple of things to suggest.
Firstly (and I know this sounds stupid)....O2 have recently installed new call centre handling "things" which SHOULD route your call more efficiently but as they have been put in by IBM (also, responsible for more recent "good inovations" in O2) the bits aren't working v well! - trust me as I speak from experience and "from the horses mouth" - I work for them!
So chill when you do get through....the staff on the phones are getting major grief from customers, dealers and fellow staff members (mainly store staff) because it's taking ages......It's not their fault!!
Anyway, back to your problem.....you haven'y said whether you got a new connection or an upgrade.....if it's the latter did you ahve GPRS on your previous phone and did it work?
If it's a new connection then GPRS hasn't been provisioned for some reason (although it can tkae 48 hrs max from connection to go through), same goes if it was an upgrade and you never used GPRS on the old phone.
Give me the answeres to these questions and I'll give you my best guess!
Mike
Check settings
I use this site for settings:
http://www.filesaveas.com/index.html
I would also suggest that you check that GPRS has actually been enabled by O2 for you. I had problems with MMS not being enabled although I HAD asked for it.
Thanks Mike for your responce, and I promise not to go ape at your colleagues.
I have a new account with O2, connected today, however seems strange that it could take upto 48hrs to get GPRS active, I was recently with ORANGE and as soon as I activated the phone (a SPV) the GPRS was active there and then. Ah well I will wait the 48hrs and hopefully it will come active sometime soon.
As an O2 employee, you may be able to assist on this query. As a paymonthly customer on O2 400, I am supposted to call 100 from my XDAII to call CS, but when I do this I get disconnected automatically as if the number is dead, any ideas?
Many thanks for your help.
Matt
An update on the aboe. I have managed to sort this problem out, I did a soft reset and when rebooted I noticed the phone settings were on Germany, changed it to UK and GPRS works fine.
Matt
for anyone searching with this problem
MODEM NOT FOUND AT DIALED NUMBER
1. phone CS on 0845 and make sure GPRS is on! (APN provisioning for mobile web access (you can 'check' on the 100 number, but they can't turn it on for you)
2. 3.30pm is the 'switch over' time, so soft reboot after this time each day (
up to 24hrs) ...... phone again if still not on !
3. GERMANY is default if you go to MY XDA - connections. it will always be on Germany. but the wizzard should of set it to UK when you first set it
Do you have the correct settings for wap over gprs, email over gprs using O2 payg sim with free gprs pages and wap.
Is there any portal to get the settigs to the O2 phone directly?
I have downloaded and installed the latest ROM with Blackberry, but o2 UK are giving me mixt signals about the ability to use Blackberry service. Some say it won't happen until Jan 05', any ideas about this?
Blackberry & O2
Hi
I have been down to the local O2 shop and used their online service Blackberry is up and running.
You must register with O2 and take on the tariff (£15 per month 5mb inclusive) in addition to your normal monthly bill and your away.
Xmail does roughly the same thing and its only £4.95 per month.
TJ
Blackberry (Internet Mail) is available from O2, but expect problems getting it set-up.
Seems like there's only a few people in CS that can do it. Mine took 6 days.
It's £15 per month (with 5mb GPRS data included). You can add a voice tariff to that as well if you want (increasing the cost).
I've got BB at last, and it's superb.
Mark
Can you answer me a question about the BB client?
I use MMIS to sync my work email, but I'd like to use BB for personal email.
Can you use BB and MMIS (ActiveSync) at the same time, or does the BB client take over the ActiveSync inbox?
Thanks!
mark.peters said:
Blackberry (Internet Mail) is available from O2, but expect problems getting it set-up.
Seems like there's only a few people in CS that can do it. Mine took 6 days.
It's £15 per month (with 5mb GPRS data included). You can add a voice tariff to that as well if you want (increasing the cost).
I've got BB at last, and it's superb.
Mark
Click to expand...
Click to collapse
Only the Customer retention team could set you up on a BB tariff as of last week.
I'd imagine that this'll change but I've had BB on my XDAII for almost a week now and it's great.
Has anyone else had problems downloading attachments?
I have Blackberry working on my XDA2
BUT not completely
We have a BES server here at work & a load of the guys have BBs. I, however, didn't want yet another device to carry around with me in addition to XDA2.
When the ROM came out last week, installed it and set about setting up BB services on my XDA2.
FIRSTLY (for those of you who are already in a Corporate environment) you must have the Blackberry APN initialised on your SIM. This can take a while as ATM the knowledge of what to do is not yet with the support teams. It actually took me 3 (working) days to get that bit sorted & at the same time had 2 days without any phone as well. Anyway, sorted on Monday & now every time our Exchange server gets an email for me, its straight onto my XDA2 quicker than appearing in Outlook!
Whats NOT working for me is the ability to send emails & request further data or attachments. We've raised an issue with RIM but still waiting for a solution. I managed to unistall/re-install CMIME service & that allowed me to send a couple of emails but its gone back to not sending
I'll update this when it works!!
With the XDA2 BB only works for emails atm & (allegedly) Callendar. There is a new BES server (4.0) out soon which will allow Contacts/Tasks as well - can't wait.
One thing I'd like to change is the noise it makes when it gets an email - just the same as the GPRS coverage one. Guess it'll be a registry hack. Want something a bit better than that & maybe vibrate like the OE BB device.
News ands it Official frm Blackberry
This comes direct from RIM the people who run Blackberry, I asked why there was a problem with O2 and Blackberry service.
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I wrote to Blackberry
Hi
Blackberry software etc was supplied by O2, but the site and service from O2 has been of little help.
I have been in to the shop Dumfries and in Edinburgh, even their links to Blackberry have been bad the phone numbers they have are for Mars chocolate and Social Services! yes thats no joke the staff at o2 tried calling the registration line for O2 Blackberry and thats who the got.
Anyway I'm sorry but the service from O2 is too expensive at £15 per month then additional cost per mb for download,
What are you offering direct?
Trevor
-------------------------------------------------------------------------------------
ans from RIM
"Dear Trevor,
What it comes down to is that O2 should not have made that software available to anyone prior to the appropriate agreements and support structure being in place between O2 and RIM. RIM has no obligation to support O2 devices at this point but I will be speaking to our UK support group this morning and will raise your case and attempt to get it resolved.
Unfortunately, BlackBerry service is not available directly from RIM and can only be purchased through Carrier partners.
I will get back to you once I have more information."
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2nd email from Blackberry
"Dear Trevor,
I spoke to our support organization and they have clearly stated they are presently not taking any support calls for O2. RIM will only take Carrier support calls after there has been an offical launch, all agreements are in place and a support structure has been defined. This position results from O2 making the BlackBerry software available prior to any official launch and it is their responsibility to support their devices until that time. I am sorry that this is not the answer you were hoping for but I am unable to escalate within RIM.
I have been informed that the image that O2 posted for download was meant to be a ROM upgrade only and was not intended to include the Blackberry component. "
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And that folks is direct from the horses mouth, yes its out with O2, but there is no support service in place unless you book, buy and pay with Blackberry direct, if its done through O2(which it can be) there is no suport service as the deal hasn't been finalised with RIM.
Hope it helps those who were interested
Cheers
Trev
Blackberry on XDA2
Interesting details about the O2 arrangements with Rim - worrying !
I've installed the latest ROM and after 3 days of dealing with O2 data support, finally got my corporate e-mails delivered to my XDA.
You have to have the BBNet tariff enabled on your account, this being £15 per month in addition to your voice tariff.
I'm also able to pick up e-mails from my POP3 service (BT Internet) but I'm not sure what the refresh rate is.
According to O2, calendar synchronisation is not yet available. - does anybody know anything about this ?
Alan
bydandie said:
Only the Customer retention team could set you up on a BB tariff as of last week.
I'd imagine that this'll change but I've had BB on my XDAII for almost a week now and it's great.
Has anyone else had problems downloading attachments?
Click to expand...
Click to collapse
At the moment as the amount of customers wanting Blackberry is quite small a lot of the front line customer services staff have not been fully trained on it.
The service provider you are on also could determine if you can have the service currently or not.
To add Blackberry capability to an account you also need to be on a suitable tariff. e.g O2 200 Combi - many of the older tariffs (as well as legacy tariffs) will not allow blackberry functionality.
Further to my last message, O2 have now discovered that they shouldn't have given me corproate access and have now taken it away !
The tarrif I am on is BBNet which only allows POP3 access to e-mail accounts (although you can get mail from 10 POP3 accounts).
You need the corporate tarrif is you want e-mails from an exchange server system. This is £37.50 per month. Also, the XDA2 will not support synchronisation of calendar and contacts via BB.
Apparently the XDA2S which is due out early next year will support more BB services.
I am also having problems with the BB service suspending itself. This appears to happen when I send an SMS - anybody got any ideas ?
Alan
Well, I currently can't get emails to my XDA
We have got a BES Server at work & use BB devices as well, so in theory all should work.
Apparently, I have not got a "corporate" device and that if RIM see such things going through their system, they disable access to it :? FFS
I get "Service Blocked" if I try to send an email.
This is highly frustrating as did previously have it all working & great it is too - I want it back!
Black Berry
Hi All
Im living in the Nertherlands and have been using my device and the Blackberry client for about a month.
After adding my mail account to the BES Server, Enabling my SIM for BB and GPRS from the Service Provider(Vodafone), adding the client software on my PC syncing everything up with the pins etc it has been working fine
Vodafone as far as I am aware did not do anything special to my account as they were unaware that an XDAII could use the BB Client
i am recently deciding whether to part with my cash and buy a xda 2. First of all are they worth it? Also would i be able to use a pay as you go sim card from a samsung v200? which does have gprs as it has o2 active i was just wondering as i do not really want to go to a pay monthly plan
thnaks in advance
How much you paying for it? It will work with the sim you have as long as its an O2 phone, if not you can unlock it for free.
it will probably be £270 unlocked and yes i have a o2 sim card
You won't be able to take advantage of the full internet GPRS, I had no end of trouble trying to connect to MSN and websites outside of 02 active, even after numerous phone calls to 02, they never got this sorted out.
As far as I know, on a pay as you go simcard, you cannot benefit from full internet access with o2.
ye but is'nt there a way of changing the setting or something i heard you can do that to make it go on the internet
well can you plzz tell me so i can decide whether to get one
I have a PAYG vodafone in my xda2. Ive only just got the phone and still havent worked out how to get internet access on it. I downloaded vodafone's 'connect me' software and that buggered my actviesync connection so i had to uninstall it....
I would like to say that yes this is very possible.
I had my old XDA I and XDA II on pay and go with O2 I had full internet and full GPRS though it took alot of time to get the settings but I managed it. the only annoying this is when you send a text it tells you your credit about 5 times. I have now got the XDA IIi and the sim also works with this.
conclusion is that yes it can be done and its not hard either. just change the ISP and work connection
cheers can to share the setting for the xda 2 if you know them as if i get one i might need them trying to get my parents to pay half for my birthday present lol
I paid USD $600 for O2 XDA II 2 months ago.
But it's worth.
I'm using it in programming Pocketpc application, capture Discovery from my PC then copy it to my SD 512 MB and view in PocketPC when go to sleep, listen MP3s, use softwares...
It's a nice XDA man ! :wink:
ReaperX said:
ye but is'nt there a way of changing the setting or something i heard you can do that to make it go on the internet
Click to expand...
Click to collapse
There used to be a way, by changing the Proxy settings, but this does not work for newer SIM's.
O2 PAYG SIM's less than 18 months old (I think) can only access WAP via GPRS.
Cost: Expect to pay £200-£250 for a good condition XDA II on Ebay (just got £235 for mine, but some have gone for as little as £180)
well my sim card is from a samsung v200 which was brought new about november 2003 which has gprs on it, but now am not sure although i suppose if it does not work i should be able to pick on up easily from a store somewhere
Anyone have the Voda settings for GPRS/MMS? I'm on O2 and the reception around here is hit and miss, but Voda is always spot-on. I've a PAYG card that's data-enabled, I just need the settings for the XDAII.
Hi everyone
This is the first time I have posted something on this site so I hope this is usefull to someone.
I have been trying for weeks to get full internet and pop3 e.mail on PAYG O2 . I am now convinced that this is not going to happen after speaking to the O2 tech helpline several times and costing a small fortune. So I have had to take the unwanted step of moving to Orange PAYG. Well what can I say not only is the support from orange the best I have experenced but it has an 0800 number. Anyway having got setup on Orange PAYG and using the settings at the below link I was up and running first time, the instructions are quite long but well worth it, these settings may well have come from this site .
Hope this helps someone
http://www.expansys.com.hk/forumthread.asp?code=106055&thread=144
I've got an O2 XDA Stellar on PAYG and I've bought the £7.50 "Web Bolt On". Thanks to a CAB I downloaded somewhere I've now able to view the web pages, but nothing else works: IMAP, MSN, weather updates etc. Needless to say I didn't pay 7.50 just to squint at web pages on a tiny screen!
Does anyone know if it's possible to get these other services working and what I would have to do to configure it?
If not I suppose I'll have to abandon my call credit and ditch this mob for 3!
Cheers in advance for any help if you can give it.
you need the full o2 prepay settings installing in the device, comes as default with postpay as, through o2 the xda aint availabe on pay and go.
call cust sservices they will email the step by step to you
Thanks. I've already been on the phone to O2 and once they established that the Stellar isn't available on PAYG they couldn't help me. I downloaded a CAB which gives me prepay settings but it only works for websites.
I paid for the bolt on and they sent me some simple settings in my email to make sure i had the right settings and i could use everything fine
Slightly odd but i would assume its because i am pay monthly
kingboyk said:
Thanks. I've already been on the phone to O2 and once they established that the Stellar isn't available on PAYG they couldn't help me. I downloaded a CAB which gives me prepay settings but it only works for websites.
Click to expand...
Click to collapse
It has been suggested to me that O2 PAYG do not offer the full internet access for the users, I can not confirm this as I am not an O2 customer. Though some people say that the PM settings work (I suppose its just a trial and error thing) .
Both settings can be found here, hope it helps...
Click Here
apprently PAYG users must use the proxy
193.113.200.195
port 808
o2 pay and go do not offer the full internet to their customers, you either have to upgrade to pay monthly or get a contract, or have as you say , a half baked version of the net where you can only surf some web pages and not be able to use msn or email etc.
I wouldnt bother with 3 either as they are pathetic, half the time you cant even get a phone signal ,let alone a 3g signal.
Thanks everyone. I've already bought the 3 SIM so I have nothing to lose by trying them. If they turn out to be rubbish - not unlikely it would seem - I'll have to think again.
Mate, how long the battery lasts with active use of unlimited web and regular calls and messaging in hours?
i can leave GPRS on all day long with msn running whilst making calls and receiving messages etc..
battery goes down to about 70%
I've not used GPRS much yet. I know that with GPS/satnav on the battery ran out after about 4 hours or so. I've bought a cheapo car charger off eBay so it won't happen again (and some replacement styluses, cheap but they're a bit of a tight fit).
Have you TRied the O2 Simplicity Package which can include Web access
Hi Guys,
Have you heard of th O2 Simplicity Package offered by O2?
I went from an O2 pay monthly contract to the Simplicity Deal.
You are commited to 30 days only.
I pay £20 per month, I receive:
400 any network voice minutes (i often select my 3 montly treat as 20 extra minutes to bring it up to 420 mins),
1000 Text Messages
UNLIMITED WEB ACCESS FROM MY PDA!!! as a free bolt on.
I was originally offered umlimited O2 - O2 calls. But later opted for the free internet as it was more of a cost saving for me.
And I get the full access with my web settings.
You will find it on the O2 Website, well advertised as the Simplicity plan at different levels.
Lee
While we are on topic of settings - need a serial number
Hi again folks,
While we are on the topic of web settings.
I have just bought an HTC TYTN II, I would like to install the O2 Windows Mobile 6.1 ROM, I prefer the O2 ROM as all the settings are pre-programmed and the layout are as O2 expect them so I can call them for Tech support.
Unfortunately, I cannot access the file as I don't have the O2 version (the XDA STELLAR) and you need to enter your O2 XDA STELLAR Serial Number to access it.
Is there any kind person out there that might be willing to PM (message) me with a serial number of an XDA STELLAR that I could enter to get the file please.
Hoping someone can help me,
Thanks Folks,
wirralot
PS: Isn't the TYTN II / XDA STELLAR just the BEST phone ever!!
wirralot said:
Unfortunately, I cannot access the file as I don't have the O2 version (the XDA STELLAR) and you need to enter your O2 XDA STELLAR Serial Number to access it.
Is there any kind person out there that might be willing to PM (message) me with a serial number of an XDA STELLAR that I could enter to get the file please.
Click to expand...
Click to collapse
You can get it from here: http://rapidshare.com/files/1265507....0_radio_sign_25.83.40.02_1.65.16.25_Ship.zip
HTH,
Is this the Windows 6.1 version
Thanks Stooby,
You are a star,
Can you tell me, is this the Windows mobile 6.1 version?
Thanks again,
wirralot