Database Users

Probs Restoring Backup

Hi all,
got a QTEK S110, which is great. Recently done a backup, but when I then tried after a hard reset to restore, it could not, as it said it was for a different device!?!?!
Now I know this is not the case, so does anyone have any ideas what I can do.
I have also done a bit of messing about, and done different backups of my newly reset pda. This time it allows me to restore, but then stops and says some files could not be copied, because they could be in use, and to make sure all programs are shut. The only one open is Activesync, which I then shut And it says that it is all finished, but all my contacts along with other stuff has not been restored.
Activesync seems to be a bit lame. Is there another program I can use to restore the activesync backups?
Nick B

Hi Nick !
Had the same problem restoring with activesync. The backup i made was with country setting to "German - Austria" but the default after hard resetting the qtek is different so activesync quits restoring.
Solution:
After resetting your qtek set the country setting (Start/Settings/System/Country Settings) to the country you had set while you made the backup. The try the restore with activesync.
Good Luck,
Gerhard

Contacts & Calendar are somewhat problematic with backups. Next time use Sprite or another third-party product for backup/restore.
Now to solve the open programs try to boot in safemode. There are several programs to achieve this. I believe sbp pocket plus is one of them. Also you can try to empty the windows\startup folder. Just move the shortcuts somewhere else, especially poutlook.lnk is a suspicious one. I must say I never tried this myself when I had simular probs, at that time I didn't knew to much of the PPC.
Last resort try to synchronize with your desktop, this should give you the contacts & calendar data, which I think is most important at the moment. The other data will come from your AS backup.
Regards, M

WM5 cannot install, uninstall, delete

Hello,
I am ****ed. I did nothing in particular except installing some new programs especially in the last phm regedit (but i did not use the prog) and suddenly the following problem occured.
1. I cannot see any applications listed in the "Remove Programs" views
plus
2. I cannot delete any Files in the whole System, no matter built in, or storage card
It seem that I have lost all my permissions.
The only thing I can still do is editing the registry as it seems.
I cannot backup anything. I cannot install any new programs.
If I have to hard reset now I will loose all my contacts since I only have half of them on my simcard.
Please help me out somehow.
What do I need to change in the registry, in order te be able to do something again (at least install a backup programm in order to keep my contacts).
Or,how can I save all my contacts to sim - I could not find this option in the contacts view.
Please .. desperately help needed.
D

I rekon you'll need to hard reset and lose all your contacts. That'll learn you for not having them all backed up, eh?
Also, Please don't swear in the thread title. Some people read this at work.

Sync your contacts with pc and you'll save all.

@No.1 ... yes, I removed that bad word from the title and already am happy again with my "new" hard-resetted Wizard... only needed approx. 3 hours for everything
I was very upset when I wrote the above, since Sprite Backup does not work at the moment and I rely normally 100% on it
@No.2 ... also yes ... an older company laptop with Active Synch installed saved many of my contacts

there is a file in the root directory called pim.vol. This contains all of your contacts, call history info, tasks and calendar data (maybe some other stuff I haven't figured out yet too). Copy this to a storage card, hard reset, drop it back into the root directory and overwrite the new one, soft reset and all of your info is back. Anytime I add a new contact or important calendar info I back up my pim.vol just incase something bad happens and I need to hard reset.

wow ... thanx very much for the heads up ... I am this will save me from a lot of future troubles

"remove programs" list empty and cannot install an

hi,
i'm having an odd problem. i am unable to do many things
1) sync with activesync. i can explore and transfer files to and from the device, but only as a guest, i cannot truly sync.
2) remove programs - the list is empty and i cannot remove anything
3) nothing new will install. when i send a cab over, and i try to install it, it will tell me that the installation was unsuccessful.
i belive this all started when an installation over activesync (tomtom) failed, though i am not sure.
i have rebooted my computer, uninstalled and reinstalled activesync, soft-resetted my 8125, tried serial/rndis. nothing seems to work.
the pda is usable right now, from what i can tell. the programs that are already on there work fine. its syncing that is all messed up.
thanks for any help you can give.

and i have managed to fix it, in a fashion
1) make a full backup (except for the sd card) with sprite backup. (i made this backup while i was having these problems)
2) hard reset, let ext rom run
3) restore from backup
everything seems to work, so i can say that i'm happy with it

norelidd, I had your exact same problem last night. Active sync was uploading a CAB file onto the device and I pressed cancelled. No big deal I thought because it cancelled during the uploading process. When I tried to sync it later, nothing worked except for the "explore" files option. I wasn't able to sync, remove, install or even change my today theme. The device itself still functioned normally, made calls normally and got on Cingular's EDGE fine. Just wouldn't sync or install/remove or change the today theme.
I performed several soft resets, deleted any files files on the device created within the last hour of my previous sync incase anything was corrupted, nothing worked. Only solution, I finally bit the bullet and did a hard reset. :x Reinstalled everything and it works fine after the hard reset. :wink:

my mini s wont install cab files from the file explorer. you see, ive recently been admitted to hospital (dislocated hip from a rugby tackle, 4 weeks on traction ) and thought i'd download some games to play. but ive tryed downloading loads of different cab files, as obviously i dont have access to my pc, but when i click on them, nothing happens. any ideas??

This has happened to me twice
I am having the same problem. I thought it was an activesync problem but the first time it happened I was installing .cab files and there was a problem with the install. I had to fix the problem with a hard reset.
My problem now is that I just loaded a whole bunch of programs and I was looking for a good back up program but I do NOT have one on my 8125 yet. How can I back up my programs (or can I) if I must do a hard reset. Is there any way of fixing this problem without doing a hard reset?
Please help!
Thanks.

Still looking for help...
I am really trying to avoid a hard reset. Can anyone help us with this problem? I am thinking it may have been caused by installing programs designed for PPC 2003 and not WM5. But who really knows with microsoft.
Thanks!

Hi!
I'm having the same problem!
The thing is, I CAN'T make a hard reset because I don't have Sprite Bckup installed on PDA and I simply can't installit now! I don't have backup of my PIM data...
Can you help me???
Thanks,
Deiota

Deiota said:
Hi!
I'm having the same problem!
The thing is, I CAN'T make a hard reset because I don't have Sprite Bckup installed on PDA and I simply can't installit now! I don't have backup of my PIM data...
Can you help me???
Thanks,
Deiota
Click to expand...
Click to collapse
Hi again!
Just did the hard reset, but I found out a way to backup my PIM data.
Just copied the PIM.vol file that is on the root of the PDA and then, after the hard reset, restored the file. Done!
Best regards,
Deiota

I'll try it - thanks!
I did the hard reset and everything (except syncing through the exchange server is working). I will copy the file over. I am going to install the backup program first. It seems that my problems came from installing third party programs to the minisd card.

ARrrrrrrrrrrrr I have the same problem, canceled an install from activesync during the file upload...
I still don't see why this would cause an issue because the file had not started the install yet but obviously it has done somthing that I don't know how to fix... does any one know what the device does on a WM5 system when an app tries to get installed? is there a way to reset what ever it has changed?
Many thanks
JFC

This is the exact same problem, as I described here:
http://forum.xda-developers.com/viewtopic.php?t=57461
It is a problem with policies getting screwed up all by themselves.
I just had to do a hard reset and as I didn't have enough permissions neither a backup app, I've lost ALL my data.
I hope I won't have the same problem in the future.

Same problem for me last week. I obviously had to hard reset...

Same problem for me last week. I obviously had to hard reset...

Get yourself a registry editor and make sure that your Policies (on HKLM\Security\Policies\Policies\ ) are exactly like these:
http://forum.xda-developers.com/download.php?id=13422
This is probably the only thing that can prevent us from a hard reset.

I had the same problem on my HTC Mogul (Titan, Sprint PPC-6800).
1.) Before I started, I made a backup with SPB Backup, after I had my problems, but before importing a clean policies registry from another Mogul.
2.) I imported the file, but that didn't seem to help, so I thought maybe there might be some new policies that weren't there before, so I was going to rename the old policies tree, and then re-import the file. BAD IDEA. As soon as I renamed the tree, Windows Mobile kicked me out and required me to set a device password. It wouldn't run any applications or communicate with Activesync saying I didn't have enough permission. Nor could I re-run Resco Registry Editor.
3.) Someone else here said that he made a Sprite backup after the problems, did a hardware reset then restored, and it solved his problems. That didn't make sense to me, but I did have that newly created SPB Backup image, and my PDA at this point was pretty useless. So I hard reset and restored the image of my device and all the problems are now gone! I don't understand why, but I'm glad it's working.
Conclusion:
If I didn't have backup software already preloaded I would have been screwed, because when my PDA got initially messed up one of the symptoms was that I couldn't install any new applications. I should do backups more often, but the fact that it takes 20+ minutes makes it a unfun process.

Help! Can't install or uninstall any apps on WM5

Help is needed. I tried to install PocketStocks this morning. It would not install and now I can not install or delete anything from my 8125. I can run what is on it, but I can not add or remove anything. I have soft reset and tried multiple times to connect by USB but it will not sync. But it will let me "Explore" my hardware.
The Microsoft Active Sync troubleshooter is no help at all.
Any ideas?

jschaff said:
Help is needed. I tried to install PocketStocks this morning. It would not install and now I can not install or delete anything from my 8125. I can run what is on it, but I can not add or remove anything. I have soft reset and tried multiple times to connect by USB but it will not sync. But it will let me "Explore" my hardware.
The Microsoft Active Sync troubleshooter is no help at all.
Any ideas?
Click to expand...
Click to collapse
Hi i am familiar with pocketstocks but it looks like it buggered your device. What error message came up and how far into the install did it get? Just wondering are there any residual files to remove - check program files and windows\startup and registry if you are used to doing that. What error comes up when you try to install anything? You may need to backup important files and do a hard reset to solve this.

I had tried to install Pocket Financial Analyzer just before it, and that did not complete the install. So when I did the Pocket Stocks, it finished up by saying that PFA install was unsuccessful. I have had this happen before but a soft reset and reinstall usually made it work. I kind of do not think Pocket Stocks is the culprit.
I suspect that there is a corrupted system file, and maybe if I knew which one it was, I could delete it and a soft reset would rebuild the file.
Or like you said, I may have to do a hard reset and start all over. And that is OK. I have done this about five times before, but everything is working so good on the phone right now, that I hesitate to mess that up. I just can't add or delete any programs.
Its so weird, at first the name of my phone would not come up. Then I deleted Active Sync 4.1 and installed AS 4.2 beta. Now I can get the device name to show up, but still the list of installed programs does not show and I can't sync it.
Help is needed.

I had tried to install Pocket Financial Analyzer just before it, and that did not complete the install. So when I did the Pocket Stocks, it finished up by saying that PFA install was unsuccessful. I have had this happen before but a soft reset and reinstall usually made it work. I kind of do not think Pocket Stocks is the culprit.
I suspect that there is a corrupted system file, and maybe if I knew which one it was, I could delete it and a soft reset would rebuild the file.
Or like you said, I may have to do a hard reset and start all over. And that is OK. I have done this about five times before, but everything is working so good on the phone right now, that I hesitate to mess that up. I just can't add or delete any programs.
Its so weird, at first the name of my phone would not come up. Then I deleted Active Sync 4.1 and installed AS 4.2 beta. Now I can get the device name to show up, but still the list of installed programs does not show and I can't sync it.
Help is needed.

I agree there probably is a corrupt file somewhere - I would do all the checks I said and notification queue for good measure - but it looks like hard reset time. Recommend you invest in spb backup or sprite backup - then it all becomes so easy! Everybody that joins this forum should have to buy one - before entering the forum - lol!

I had SPB Backup trial. But everyone was saying that the ROM upgrades made the backup invalid since there were registry changes that may not correspond with the new registry.
So I did not use it again. I heard that SKTools has a backup built in. NO?
Which one is the best to use?
Thanks

I had SPB Backup trial. But everyone was saying that the ROM upgrades made the backup invalid since there were registry changes that may not correspond with the new registry.
So I did not use it again. I heard that SKTools has a backup built in. NO?
Which one is the best to use?
Thanks

Sktools has a limited backup, so its not that useful. Sprite backup is good as you can use it even with a rom upgrade and is now wm5 compatible.

ActiveSync w/USB stopped connecting

Suddenly Activesync will no longer connect to my Universal
I hear the tone when I plug in the cable and AS displays connecting, however it fails to connect. Next I tried upgrading from 4.1 to 4.2 and this did not help. The only difference is AS will timeout and display a troubleshoot screen. Troubleshooting could not find anything. I rebooted my PC and Universal multiple time to try the classical fix without any success.
Any ideas what to try next?

howabout:
soft reset universal.
backup universal, and hard reset then restore.
delete partnership.

skywriter said:
howabout:
soft reset universal.
backup universal, and hard reset then restore.
delete partnership.
Click to expand...
Click to collapse
I was afraid that someone was going to suggest that That was on my list to try. First I want to check my home computer. A hard reset may be in order either way. For as long as I can remember, I can not get my Universal to uninstall a program. It always complains that uninstall did not work. I do soft resets before uninstalling. Therefore, I wind up manually deleting program files and shortcuts.
Does a hard reset clean up the registry?
How do I do a backup if I can't connect?

GaryK2 said:
Does a hard reset clean up the registry?
How do I do a backup if I can't connect?
Click to expand...
Click to collapse
a hard reset will return the registery to factory values and entries.
i use spb backup. you can get a .cab of the program. so you can put it on an SD card and backup to that (assuming you have one)
of course the restoring the backup will return the pda to the previous value state, but perhaps something will get lost that got it wedged in the first place.
to be honest, i have never found a cause for weird activesync behaviour or a repeatable work around often just 'doing stuff' fixs it.

skywriter said:
GaryK2 said:
Does a hard reset clean up the registry?
How do I do a backup if I can't connect?
Click to expand...
Click to collapse
a hard reset will return the registery to factory values and entries.
i use spb backup. you can get a .cab of the program. so you can put it on an SD card and backup to that (assuming you have one)
of course the restoring the backup will return the pda to the previous value state, but perhaps something will get lost that got it wedged in the first place.
to be honest, i have never found a cause for weird activesync behaviour or a repeatable work around often just 'doing stuff' fixs it.
Click to expand...
Click to collapse
This solved most of the problem. Thanks.
Wi-Fi config to work needs some tweaking - don't know why yet. However the #1 problem of active sync is now working.
I still can't remove a program via activesync or PPC. I mkust mannually delete files

GaryK2 said:
I still can't remove a program via activesync or PPC. I mkust mannually delete files
Click to expand...
Click to collapse
oh you remove packages with actisync? i never use that. i use the start->settings->system->remove programs. that removes stuff that's been installed with cabs, and activesync.