ActiveSync Connection problems Vodafone Australia - Networking

Ever since adding GPRS with Vodafone, I have lost my ability to Activesync, in fact the PC will not show the contents of the phone at all, although the icon remains in "My Computer". I have read through the postings and this has been noted previously and it was suggested that I connect through a VPN. I have tried other synchronizers without success.
If I backup and do a hard reset I can connect, however, when I restore the problem returns. Any suggestions on a fix, or failing that would a VPN solution work and how do you set this up (step by step) I had a go but got lost when the address of the O2XDA was asked for.
Chris

Related

XDA2i wi-fi internet connection: personal or corporate

Hi, I am very new to PDA wi-fi, and have spent hours with my XDA2i trying to get it to connect to my home network and internet, without activating the O2 active/GPRS. I finally got the thing to connect to my home network (all thanks to this forum) but I still could not get on-line. All the posts I followed made absolute sense but I still got an error message telling me that there was no network card installed or modem settings. I ended up doing a hard reset (everything is backed up on my lap top) and re-booted the PDA in Personal mode, instead of the previous Corporate mode that the O2 help desk had talked me through a couple of days ago. The result is the XDA2i found my home network, let me log on using the 128bit encryption key and has hooked up to the internet just fine.
Can anyone tell me if I am going to suffer problems having done this or if there is anything else I should consider?
(I am also new to this forum so if I am transgressing any board etiquette please let me know as well, cheers)
jimbobpictus said:
Hi, I am very new to PDA wi-fi, and have spent hours with my XDA2i trying to get it to connect to my home network and internet, without activating the O2 active/GPRS. I finally got the thing to connect to my home network (all thanks to this forum) but I still could not get on-line. All the posts I followed made absolute sense but I still got an error message telling me that there was no network card installed or modem settings. I ended up doing a hard reset (everything is backed up on my lap top) and re-booted the PDA in Personal mode, instead of the previous Corporate mode that the O2 help desk had talked me through a couple of days ago. The result is the XDA2i found my home network, let me log on using the 128bit encryption key and has hooked up to the internet just fine.
Can anyone tell me if I am going to suffer problems having done this or if there is anything else I should consider?
(I am also new to this forum so if I am transgressing any board etiquette please let me know as well, cheers)
Click to expand...
Click to collapse
I am curious to know,If you do not have a sim card within your universal etc. and you are home to connect via-your wirless router-will you still get charged for connecting through your home network?
No charge, it is the same as connecting another pc or laptop to my ISP via the router. I just make sure that the GPRS is not activated so I am connecting to the internet through the wifi, not the mobile service provider.
jimbobpictus said:
No charge, it is the same as connecting another pc or laptop to my ISP via the router. I just make sure that the GPRS is not activated so I am connecting to the internet through the wifi, not the mobile service provider.
Click to expand...
Click to collapse
So have you actually taken your sim card out to connect to the internet to see if you are charged??This is one of the major reasons i ordered the phonet hat i did.Because of the fact that i can connect via wifi
I hard reset / soft reset my XDA Mini S (so no personalisation at all) and have no problems connecting to my home Wifi with WEP encryption.
SIM card was in the phone.
Have noticed doing a cold connection to WiFi i.e. first time to enter the key can take a while. I have my GPRS modem settings in "My ISP" and set all my connections to "The Internet"...
DocG said:
I hard reset / soft reset my XDA Mini S (so no personalisation at all) and have no problems connecting to my home Wifi with WEP encryption.
SIM card was in the phone.
Have noticed doing a cold connection to WiFi i.e. first time to enter the key can take a while. I have my GPRS modem settings in "My ISP" and set all my connections to "The Internet"...
Click to expand...
Click to collapse
Can you test this wifi connection with out your sim card in and let me know how and if it still works please?
Well after testing out the JASJAR you can connect to the internet without anykind of sim card stored!!

VPN using new T-mobile UK ROM - cant get it to work

I work in IT and often need to conect to customer sites to resolve issues.
Many of our custoemrs allow me to have VPN access in.
This works a dream from XP PRO.
However I thought I would try and access 2 customers via VPN over WIFI from my MDA PRO which I have just upgraded to the latest T-mobile UK ROM.
I created my 2 connections both use PPTP.
I then tried to connect one of them , holding the stylus over the connection I wanted and selecting connect.
Nothing seems to happen.
Rebooted
tried again the same.
Disabled WIFI and tried over the usb connection and activesysnc, nothing.
How do you know when you are connected.
I removed the password info and tried to connect again.
Exepecting to be prompted for password.
nothing appears on the screen.
no error messages, I would expect to see conenction failed, or a disconnect option once you connect.
Am I missing something.???
I dont think your missing a thing, ive tried it before and never got it working through any connection method. bag of pap as they say
VPN only seems to work over t-mobile 3g not wifi
I can conenct via 3g but not wifi
Seems to be a device limitation
Update
I understand from T Mobile UK this is a problem that their UK partners cannot fix so they have passed it onto T Mobile in Germany who will raise it with their suppliers.
There is no promise of a fix or any idea of timescale
This works fine for me:
1.Set up VPN Connection in connection settings for th server you wish to use
2. - most important - in the advanced tab relating to above under Exceptions you need to enter the IP address of the computer you are trying to connect to
3. Go to Terminal services in Programs and enter the IP address of the cf the computer yo wish to connect to - and press Connect
Hopefully that may work for you
johntheo
What am I missing? Where can you obtain the updated rom from? I cannot find it on the T-Mobile site.
Gareth

Activesync passthrough not working..

PROBLEM SOLVED, APPEARS TO BE A NETWORK ISSUE
New question posted in second post.
I've searched the forums and the internet extensively without any help so here I am, asking for the community's help.
I can activesync just fine (ActiveSync 4.2) and am able to connect to the internet just as well from my Wizard via WiFi however I am unable to access the internet from my Wizard via ActiveSync passthrough.
I have selected "This computer is connected to the internet" in ActiveSync and, when viewing my network connections, I see the ActiveSync connection is in working order (IP address: 169.254.2.2).
I am unable to connect to the internet as well as my LAN because I tried pulling up my router's web interface in PIE only to receive this error:
"Unable to connect due to an unknown error [some crazy error number]."
I'm unable to connect to the internet with any application (tried sending email, updating pocket weather, egress, etc).
I've also uninstalled and reinstalled ActiveSync.
I haven't always had this problem and I can only think of two things I've done in the interim: I'm at a different house thus my desktop connects to a different network and I've installed (and subsiquently uninstalled) HitchHiker b.41.
Anyone have any ideas?
it is a network issue..
EDIT: I'm ridiculous.
After trying it out at work, I'm left to assume that the problem is a network issue (I'm able to connect at work).
This, however, brings me to a different question. I currently have four network connections set up: Blank, MEdia Net, My Work Network, My ISP. I have "Blank" set as the connection to use for both programs that connect automatically to the inernet as well as for those that connect automatically to my work network EDIT: this is my problem ... I had to set up "programs that connect to my work network ..." to use the work network connection (obvious?) I always assumed this meant programs that would only be accessing my work (I.E. a VPN client).. My question is that in order for me to connect to the internet from work, I have to add my proxy settings to the "Blank" connection. Adding them to the "My Work Network" connection does nothing. This leads me to believe that setting the "This computer connects to ..." dialog in ActiveSync accomplishes nothing. Can anyone help me with this? I'd like to connect using my work proxy while I'm at work and no proxy while I'm at home (is that too much to ask) but, apparently, selecting the appropriate value in the "This computer connects to" dialog in ActiveSync isn't enough.

Problem Accessing the internet / "modem has disconnected"

Hi,
I have a M700 unlocked from orange. I followed the instructions on flashing the radio and can confirm that the GPS works. I am on T-Mobile "Web and Walk".
I am having problems accessing the internet. I click explorer and navigate to news.bbc.co.uk. A box appears and says "Connecting to Orange WAP, Connecting to GPRS, 3G..". A couple of seconds later the bbc page appears immediately followed by a box that says "Can't Connect. Dialled: The answering modem has disconnected. To check your connection settings and change them if needed tap Settings".
Does anyone know what the problem is?
For example, in settings, Do I need to "Add a new modem connection" or perhaps something in Advanced/Exceptions.
Many thanks for any help.
Your problem is that your M700 still has its settings for Orange, so your internet connection connects to the Orange servers, which take a short time to realise you have a T-Mobile contract, so close the connection,
You must remake all your connections (MMS, Web, WAP etc) to point to T-Mobile's servers, which will then make use of your Web'n'Walk capacity.
Go to HTC's Update Page where there is a link to download a network configuration tool- this has to run from the PC via ActiveSync
i thought u could just set the phone up with T-Mobile access points.
Thats what i did on the phone. Took like 30secs but im on orange.
cheers i will try later
kame1986,
pls can you advise on "T-Mobile access points".
are they on their website. had a good link and cant see anything
I had the 'modem disconnected' problem last week. I could not fathom it from any settings, nor did setting up new connection settings for orange internet or WAP do anything.
So I thought i'd try a good old fashioned soft reset, and hey-presto success!
I get this on my HTC
I get the modem disconect message every now and then, the only way to cure it is to restart and all works fine.
I have also had an issue where the phone wouldnt connect to the network a couple of times, again a restart and all is well.

Cannot Connect ActiveSync via GPRS using MyWork Network

Very Strange Problem with ActiveSync over GPRS.
I upgraded Imate JasJam WM6.0 to HTC HD2 Telstra WM6.5.
Device uses activesync over Telstra NextG to My Work Network with Exchange Server 2003. Setup the new HTC with the same work network authentication credentials, used the same Activesync credentials for Exchange Mail Server. I now have the default Telstra Internet connection plus MyWork Network connection. The new WM6.5 connections area is a little different but not too difficult. I started it up and worked first time. Fantastic.
I purchased another HTC HD2 and did the same for a work colleague. Once again worked first shot. Fantastic. Couldn't be happier with the trial.
Purchased 10 more for the rest of the team to upgrade their Jasjams. Setup the next one and no worries with the connection but it would not start active sync. Then setup the next one, with exactly the same problem - activesync spins for about 30secs then pops the 'Cannot Connect' error. Then I setup the next HTC and it worked perfectly. The Jasjam upgrade program is now stopped pending resolution!
So we have 3 that will sync to exchange mail and 2 that won't. I still have a drawer full of brand new HD2's so I try other devices, same problem. I move the SIM back into the JasJam, no problems so its not the SIM or the user credentials. So I try using my own credentials into a HD2 that won't sync and get the same problem, HOWEVER, without touching my own working HD2 whule testing the faulty one, my own device will now not sync either.!
The Work Connection dials telstra.corp and my credentials establish the connection OK which does work and can run other remote apps. The cannot connect error has a blank where you would expect to see the number dialed so it means that activesync no longer knows how to connect. If I change the internet connection from Telstra Internet to MyWork Connection then activesync works OK. Then change it back to Telstra Internet and Activesync still works OK, so that seemed to solve the problem, but now the device cannot connect to the Internet. This is all very strange.
Have tried internet/dedicated setting but this seems to ignore me anyway.
Have tried diabling '...Faster Data Sync..'
Device syncs via a USB/PC connection without a trouble.
Anyone got any ideas. Thanks
Workaround found but its still strange behaviour.
On the HD2 the Telstra connections can't be edited so I created a new one and supplied the access point, IP address and proxy from the old JasJam. The HD2 now has my work connection and my own version of the Telstra connection. This seemed to do the trick. I now have Internet from Telstra and activesync via GPRS to my work Exchange Server.
However what caused Activesync to not know how to connect in the first place?
I would appreciate any ideas you might have. Thanks
I have been having exactly the same issue as posted above and have been tearing my hair out for the last couple of days trying to fix it.
I am syncing using ActiveSync on my HD2 ( WM6.5 ) to Google calendar using google sync and was getting the same unable to connect error or ActiveSync just sitting there saying Waiting for Network.
Syncing worked fine if I connectd to my Wireless network but OTA just wouldn't work.
After much googling I came upon this thread so tried setting up a new connection to Telstra Internet but this didn't fix it.
But then I happened upon the solution, so thought I'd spend the time posting it here in case it can help somebody else with the issue.
Open Tools/ActiveSync on the HD2, then Menu/Options.
Highlight "Microsoft Exchange" and press Settings.
Assuming your settings are already entered and correct, press Next until you see the list of what to Sync (Contacts, Calendar etc).
Now press MENU and select Advanced.
Under Connection, change this to Internet (click OK if you get a warming about not using a dedicated connection) , and press Save then Finish, and finally press OK.
As soon as I did this syncing worked via the Telstra Internet connection and has worked perfectly for the whole of today.
So I hope this helps somebody else out there who like me may have been googling for ages trying to find a solution to this issue.
No Activesync Through Telco Connection
I was also having activesync issues. The connection worked fine via WiFi through any access point (home, work, friend's house) but would not sync through Telstra Internet.
I was trying the "internet" option rpalmer68 mentioned when I stumbled upon the "Sync data when roaming" setting in >SETTINGS >DATA SERVICES >ACTIVESYNC.
After turning this on magic began to happen. All working perfectly.
I realised that I still had the "internet" connection set as above and went back to change it when I noticed it had changed to "dedicated".
I am using stock standard Telstra issued HD2 and haven't needed to modified any network connections.
This may be a simpler solution to try with the same outcome.
I had the same problem with my HD2. Changing the "Sync data when roaming" made no difference.
But rpalmer68's solution worked perfectly.
I noticed that I had to set the connection to Internet (this made it work). And then, when I checked the settings later, it had changed itself to Dedicated.
Setting the connection to Dedicated myself did not solve the problem (it changes itself back to blank).

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