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I got my Hero delivered on 10th December and was very impressed. Fast, smooth, supercool; a really nice phone. I didn't get my number ported until 6th Jan, which is when I found out it didn't ring...:-(
I phoned Orange who ran some diagnostics and confirmed the phone was faulty and promised to send a new one, which I received on Friday morning (8th).
This phone is COMPLETELY different. It has a really annoying rattle around the top end (I investigated this and it appears many of you have the same - lens rattle apparently), but it's also much slower and laggy - it doesn't even play Teeter without graphics lag. When I scroll through pages there is a definite lag while the graphics play catch up with my fingers.
How can this be? They're both the same phones, same network, same build, same programs, etc. I feel another call to Orange coming on...
try updating the operating system, it could have the original rom, not the new faster official one
immya said:
try updating the operating system, it could have the original rom, not the new faster official one
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will that stop the LENS rattle ...wow thats an amazing rom!
Sounds like a poorly repaired REFERB to me. Contact Orange again and tell em you want a NEW replacement, not a REFERB.
No it wont stop the lens rattle as thats a hardware fault. Mine does the same. I cant notice it until i bang my phone or shake it really hard though. Might be worth taking the cover off and just jamming a TINY piece of paper in there
Well, I spoke with Orange this evening and they assure me the 2nd phone was new....
I did get a very friendly and helpful chap who was very put out that I'd got 2 dodgy phones and he agreed to send another tomorrow morning.
I'll let you know how I get on.
OK, 3rd Hero was delivered on 12th Jan...with a faulty orientation sensor! It is 6 degrees out in two directions.
4th Hero is being delivered tonight, wish me luck guys...
Deke Martin said:
OK, 3rd Hero was delivered on 12th Jan...with a faulty orientation sensor! It is 6 degrees out in two directions.
4th Hero is being delivered tonight, wish me luck guys...
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are you serious?
Sadly, yes
hah, sorry, but that's amazing!
Why is it amazing?
because you keep changing them like diapers
but....it still is sad...
I am amazed at you even getting a third one. But a fourth one, wow..... That's what i call service
dude maybe destini doenst want that you have an hero :\
try a nokia :\
lol
Did you know that they ban people who say N*kia and iP*one words
farukb said:
because you keep changing them like diapers
but....it still is sad...
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OK, here's the thing. When I buy a new item I want it to work properly. If it doesn't work properly I take it back and get another. And I will keep doing that until I get one that works. Anybody who is willing to accept a substandard product from any manufacturer is partly responsible for the decline in worldwide build quality. The more people are willing to accept sub-standard goods as the norm, the less manufacturers care about whether the products work or not.
As for service; yes, Orange have now replaced my phone 3 times and every time their customer service has been excellent. Their call centres are domestic (which gets them a LOT of brownie points in my opinion), and the staff are exceptionally friendly and helpful.
The only real downside is that on 2 of the 3 occasions they tried to replace my handset with a refurb. Personally, I cannot see any reason why, because my handset was delivered faulty, I have to settle for a 2nd hand, pre-owned phone. I pay for brand new, I want brand new. Is that such a big deal?
It was 6 degrees out? Pretty much every accelerometer is slightly off, what was wrong with using calibration?
The calibration tool made no difference. I would run the calibration procedure and the virtual bubbles would settle central as they should. A couple of seconds later they would jump off-centre, always to the same place. I ran a few experiments using diagnostic software, and 2 of the 3 orientation sensors were consistently 6 degrees adrift, and would not calibrate.
I have a colleague at work who has a Hero and this did not happen on his phone. If his was the same I would have accepted it as normal, but it wasn't.
don't take me wrong,i totally agree with you and i encourage what you are doing...you gave them money=>they have to be nice and forthcoming
Don't worry, no offence taken.
I know I'm a fussy f***er, but I believe these things have to be right. Part of my job is customer relations for an electronics manufacturing firm, so I do understand that faulty new goods are an inevitable thing. But the customer should not be the one who has to suffer for it.
I do my utmost to make sure that my customers get exactly what they pay for, and I'm pleased to see that Orange are exhibiting a similar principle. A far cry from H3G...
Having contacted SE about poor battery life, abysmal in call volume and the persistent screen lock after call ending, they have suggested that I should return my handset for remedial action - however, should no fault be found I shall have to stand the costs.
As a significant number of x10 owners have experienced the same or similar, symptoms as myself I do not agree that the handset is faulty and have suggested to SE that they monitor the various forums dedicated to their handset (which, I have pointed out, should be a world beater)
OR we could all send our handests into SE for service?
Think we should find the email adresses of the main SE men and deluge them with messages.......................................
Yeah, the mature way to deal with a problem. Moan and moan.
The problems will be fixed with the updates to the best of their ability.
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yetep said:
Yeah, the mature way to deal with a problem. Moan and moan.
The problems will be fixed with the updates to the best of their ability.
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That's fine. They still advertised a completely unrealistic battery life. I know all mobile companies do this, but usually not to such a ridiculous degree. Come on. They deserve some scorn for that.
You can say that they ran into some unforeseen problems. I'll even buy that excuse, no questions asked. That still doesn't explain their initial claims about battery life. It's a valid complaint that doesn't deserve to be brushed off as mere whining.
But even so does it merit every single one of us calling/emailing one number / email address?
This is similar to the other thread about 2.2/2.3 instead of 2.1... as the saying goes.. "I want" gets people nowhere.
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yetep said:
But even so does it merit every single one of us calling/emailing one number / email address?
This is similar to the other thread about 2.2/2.3 instead of 2.1... as the saying goes.. "I want" gets people nowhere.
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Perhaps not, but Sony should be made aware of this issue. I'm sure they are already, but they seem to be taking their time doing something about it.
This is less of an "I want" issue and more of an "I bought" issue. I bought a phone with the advertised battery life. I didn't get it. I'd say the people in that boat have reason to complain.
The 2.2 stuff I don't really care about. I'm still perfectly happy with 1.6.
The squeaky wheel gets the oil. Contact SE about the problems every one is experiencing may be the only way certain issues get addressed. You can not assume that SE has identified every issue.
A few phone calls each to SE customer support should make sure they don't take us for granted.
yetep said:
But even so does it merit every single one of us calling/emailing one number / email address?
This is similar to the other thread about 2.2/2.3 instead of 2.1... as the saying goes.. "I want" gets people nowhere.
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Do you have a better suggestion to ensure that our voices are heard and that SE focus their efforts on the developments that matter most to us, rather than leaving them to get on with it in the hope that they don't just develop what they think we might want?
fm1776 said:
The squeaky wheel gets the oil. Contact SE about the problems every one is experiencing may be the only way certain issues get addressed. You can not assume that SE has identified every issue.
A few phone calls each to SE customer support should make sure they don't take us for granted.
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lol, if a few phonecalls worked, the G2 would have gotten 2.1 months ago .. phone calls dont mean anyhting .. especially since people like SE have released 3 patches already for there x10, and the carriers aren't releasing them, and the locked phones, wont accept "check for system upgrades" .. not only SE's fault, defn' carriers fault aswell .... either way ... lame they throw out 415 hours of standby using gps, wifi, all the others they threw in there, realisticallyit is getting more more than 20-25 hours with using the Rachael UI .. that is brutal.
The squeaky wheel gets the oil. Contact SE about the problems every one is experiencing may be the only way certain issues get addressed. You can not assume that SE has identified every issue.
A few phone calls each to SE customer support should make sure they don't take us for granted.
bulltronStudios said:
lol, if a few phonecalls worked, the G2 would have gotten 2.1 months ago .. phone calls dont mean anyhting .. especially since people like SE have released 3 patches already for there x10, and the carriers aren't releasing them, and the locked phones, wont accept "check for system upgrades" .. not only SE's fault, defn' carriers fault aswell .... either way ... lame they throw out 415 hours of standby using gps, wifi, all the others they threw in there, realisticallyit is getting more more than 20-25 hours with using the Rachael UI .. that is brutal.
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Well, no is forcing anyone to call. Some will, like myself. And, others like yourself will not.
My original Motoral flip phone held a longer charge than this X10. SE should have waited a bit longer to release this thing. But, instead they rushed to market knowing many of the issues and had no problem accepting everyones money. Now they can accept some unpleasant complaints from the owners.
fm1776 said:
Well, no is forcing anyone to call. Some will, like myself. And, others like yourself will not.
My original Motoral flip phone held a longer charge than this X10. SE should have waited a bit longer to release this thing. But, instead they rushed to market knowing many of the issues and had no problem accepting everyones money. Now they can accept some unpleasant complaints from the owners.
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I dont think calling, or not calling is the way, either way, its not gonna fix the issue, maybe it Q4 when 2.1 drops for x10... they will be fixed, and i agree whole heartedly that SE has absolutely no issue taking money while delivering a sub-par UI and drivers ... and making the customer wait out the fixes while tethered to their power sources
Well yeah... to quote the sale of goods act :
A product must be advertised accordingly with the actual product sold. It must not be shown of different specification without being included in the advertisement for that product.
So yeah I changed the words a bit to make them easier to understand for everyone, but a LEGAL route is going to be a better route rather than a complaint route.
Theyve had their time and I agree I'm fed up with it but effing and moaning is going to get us nowhere.
However, I know I personally don't have the cash to take them to court over something I find fairly feeble anyways. And the "*" next to battery life for example does refer the reader to a statement along the lines of "Subject to software configuration and data use." The battery life they claim will be running basic basic android, with all antenna off and phone on standby so that'll be the argument.
However, one word of advice for those that call is to use big, fancy words. The turkeys that answer their phones in the callcentre won't understand and therefore get scared at, things like "sale of goods act" and "quoted advertisement material".
Enjoy. Ill keep tabs on this post to see what happens from here. Never know, I might get involved.
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Think about it this way.. the more people who phone, the more calls will be answered.. the more agents they need answering phones.. the more it costs them.
also.. the more MI they get from the calls that is reported back from the call centres to the management team who make the decisions..
It's true that there is no point moaning an whinging on here.. or to the SE call centres.. but if people phone and email and do it more and more, with a real request or a point to make, or a "fault" to report etc.. then the bigger impact it has on SE, both from a financial perspective, and also from a strategic decision making perspective..
The furore around the X10 is bigger and more veciferous than any other phone out there.. and that noise must be concerning for SE..
Maybe the best thing to do is sell this X10 and leave SE for another provider that takes after sales more serious.
What do you think about the HTC EVO 4G due out this month?
i'm so glad i checked here before i got rid of my hd2 for one of these sounds VERY familiar to the xperia x1 1st days until the software update (which took a age)
not very construtive i know but thx guys for making my mind up.
Mobbs said:
i'm so glad i checked here before i got rid of my hd2 for one of these sounds VERY familiar to the xperia x1 1st days until the software update (which took a age)
not very construtive i know but thx guys for making my mind up.
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This is the kind of thing that is the most likely to make Sony get their act together. This is supposed to be their flagship phone. If they can't go to the effort of making this work as advertised out of the box then perhaps they should rethink their business model.
I personally like the phone and enjoy using it. I'd recommend it to people (in Canada) who are okay with its current limitations. That being said, if Sony can't fix their issues with their flagship mobile product I don't think I'll be returning as a customer when it's time for me to get a new phone.
Battery life issues seem to be sporadic...
Remember the golden rule of the internet people... *****ing always sounds louder than praise. There's a bunch of users here... maybe 100 or so, but that barely makes even a percentage point of the phone's owners....so things are obviously going to be exaggerated.
My Xperia, for example, can go two or three days without a charge, and that's with using it everyday and having email poll every 5 minutes, and Facebook every 30.
iead1 said:
My Xperia, for example, can go two or three days without a charge, and that's with using it everyday and having email poll every 5 minutes, and Facebook every 30.
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I seriously doubt that...regardless what firmware are you running??
And if you're actually in Japan help the cause out man, Sony definitely cares more about their Japanese customer base than the Canadian one, ruffle some feathers over there for the greater good!
I also get 2-3 days out of one charge. Of course depending on usage.
I sometimes only get 1 day.. but then I have used it heavily (several hours.. both streaming music, GPS, wifi etc. )...
My normal pattern gets me 2 days straight without charging. I commute 2 hours each day listening to audiobooks and streaming music.
Firmware: R1FB001,
Baseband: 1.0.21
Helix launcher, no taskkillers, weather and calendar widgets, two mailaccounts gmail and one IMAP that polls every 30min.
If I do not use it much I get 3 days.
Regards // R
I sent SE an email, somebody answered and told me it was redirected to another department and i'll be contacted soon.
More than 3 weeks and nobody answered
This is real customer support this days
No useful info in this, but just a story that me and my friend found so funny, I thought I would post it.
So my Apple fanboy friend Colin decided to go and pick up the iPhone4 today. He knows how I feel about Android, and hes also admitted that after seeing all the features of my Nexus One that he has no doubt that Android is dominant over Apples OS. But he still decided to get one, as hes one of those “I just need an iPhone cause its an iPhone “ people. No problem. So I go to T-Mobile with him to watch him seal his fate and sell his soul to Steve Jobs.
We walk in the store and ask for an iPhone 4 to play with, and since there wasn’t one on display (guess people steal them) they said we can play with the model they have open to the public if we do it in the presence of one of the T-Mobile employees. Again, no problem.
So the lady comes up and pulls the glorified app launcher out of her pocket and hands it to him. He starts to play with it and asks me “does your Nexus One have a larger display?”. I pull it out and lay it down next to the “can only hold me with a certain hand and in a certain manner if you want me to even half ass work” device. Now keep in mind, Im American and my friend is British, but we both live in Berlin, Germany. When I lay my phone down next to the iFLOPPED, she says in German “oh you cant even compare the iPhone to any Android phone. It s just on another level”. I smile, as I can speak German, but I didn’t want to take on a salesman with my half ass broken German. I just smile and he asks if she speaks English. Then then replies in perfectly spoken English “why yes, I lived in the UK for many years”. I almost got an erection….
So I nicely ask her…”when you said its on another level, could you give me an example how”? She replies “ where do I start? Firstly, the camera is great. It has a 5mp camera that’s much better than the 3GS model”. I say “So does mine”. She then says “ It shoots video in very high quality 720p”. I replied “um..yeah so does mine” (who cares if a hack did it..it still does ) She then says “Something that’s also been added is that the phone can now multitask with all the apps you want in the background. I replied “um, no it cant". I then said (thank God I had Quickdesk installed) “what it can do is have specified applications that can be chosen to run in parallel to one another, like this” ( I then used quickdesk to show EXACTLY what the iPhones “multitasking looks like and does). I then said, “true multitasking can do this…” I then loaded up my SNES emulator, booted Donkey Kong Country, started playing, then turned on Eminems new Recovery album and had it running in the background, turned on Fring and left it running in the background, and then went to Google Talk and messaged my friend Rene that I would swing by his house later and went back to the game, right on the level I left it. Thankfully, my Enomther rooted Nexus didn’t skip a beat.
So at this point, she starts to get upset. Colin is chuckling to himself but is a bit embarrassed. He then asks “so how much can I buy it for without a contract”? She says “you cant actually buy the phone without a contract right now”. I say “that’s strange. My phone is 6 months old, has done everything that you claim only your iPhone can do, and I got it for 400 euros NEW WITHOUT CONTRACT” (eBay auction sniped in the last 15 seconds ) . After adding up the insane amount of money he would have to pay for the iPhone in the end if he renewed his contract, he put the phone down and just said “hmm..”.
So now shes getting VERY upset. Not only have I just proven her to be a salesman who doesnt know **** about Android OR the iPhones OS, she asks impatiently “so did you want to upgrade?” I then playfully say “yeah Colin. After the way the iPhone just pretty much owned my Nexus with everything she just said, youd be dumb not to buy it right”? She then took the iPhone, walked over to her manager and talked to him for like 2 minutes. They both came back and the manager says “Im sorry sir, but we re going to have to ask you to leave the store. If your friend wishes to upgrade, you will need to wait outside. Colin then says “its ok..I think I wanna have a think about it before I upgrade”. I say thank you to the manager and that “im sorry if I made anyone upset. I just wanted to defend my phone agains the comment the lady said about it earlier”. We then walked out, and Colin starts BUSTING out laughing. But the GREATEST thing is that 30 minutes later, we walked into Vodafone, and we walked out 20 minutes later….with his brand new Nexus One (and hes LOVING it).
Now, if she would have known her stuff, she could have said “it has a front facing camera, higher screen resolution, ect (which I could have still countered with “useless if your friends don’t all have smartphones, blah blah). But she didn’t. Sorry, but I work as a marketing manager and did sales before. So if your gonna attack something Im passionate about, you better know your stuff.
Whats the moral of this story? Simple. If your gonna be an Apple fanboy..fine. But if you want to enter a debate with an Android user, KNOW YOUR STUFF, because we certainly do. (thanks to the awesome and intelligent as FOOK Android community)
Just thought you guys might find that story as funny as we did.
Edit: BTW, I dont encourage making anyone lose a sale at ANY type of store. What I did was self defense, not provocation.
Do you mean ATT? Anyway good story.
Oops, must have missed the UK part in my initial read through.
Blueman101 said:
Do you mean ATT? Anyway good story.
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Nah...ATT is U.S only. Only T-Mobile sells the iPhone4 over here in Germany, and only Vodafone has the Nexus One.
Of course they don't give a crap about phones like a geek does. All she wants is to make the commission off of the sale. It's her job, not a hobby like it is for people like us. So of course they will kick you out if You interfere with their business making money.
RogerPodacter said:
Of course they don't give a crap about phones like a geek does. All she wants is to make the commission off of the sale. It's her job, not a hobby like it is for people like us. So of course they will kick you out if You interfere with their business making money.
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WRONG. First rules of sales are "ABC" (always be a closer) and KNOW YOUR PRODUCT LIKE THE BACK OF YOUR HAND. She didnt, and at the same time SHE DOGGED MY PHONE. Thats the ONLY reason I said anything. If she would have known her product like she should, firstly she wouldnt have tried to sneak a low blow on my Nexus, and more importantly she would have had ALOT more features she could have named to defend their most popular product.
Edit: And the fact that I like to know what I pay damn near 550 U.S dollars for doesnt make me a geek. I like to know what I invest my money in, and at the same time I like to know the competition and the alternatives
I didn't know people actually did that irl.
JCopernicus said:
I didn't know people actually did that irl.
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Didnt actually do what exactly? Argue with a salesman?
I guess she's used to people who want the iPhone to be the types that are just dazzled by the design and taken in by the marketing.
Still, your mate made the right choice in the end
you sounded like a douche there
walie said:
you sounded like a douche there
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Heh. Agreed!
Dude all she wanted to do was make the commission money. The iPhone has one of the higher commission for the sales person out of any other phone. To her its just some stupid job that pays her bills, not some smartphone war between geeks.
Dai323 said:
Didnt actually do what exactly? Argue with a salesman?
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I didn't realized there were volunteer spokepeople for products, let alone get into it with a salesperson trying to earn a buck.
Yeah, she wants to make a commission, so what? His friend wanted to get a value for money smartphone. He probably wouldn't have if you were there.
If I were the sales person I'd say something like "I don't go to your job and knock the d!cks out of your mouth!"
Look everyone... the OP has a point. She should have done her homework instead of B.S.'ing his friend "to make a buck". Since she didn't... a Vodaphone salesperson made a buck instead. That's capitalism.
OP, I don't think you were a douche... you didn't whip out your phone until your friend asked about screen size, and you didn't really diss the iPhone so much as you simply pointed out that your 6 month old N1 could do the same. You're fine...don't listen to these guys.
i dont get what everybody's deal is, "trying to make a buck". Know your god damn product and sell it well. its not like he did it to be a ****. she asked.
Nice story, the sales person should know their product, especially if they attack another product. If you're going to make statements back them up. Oh and if I was you're friend who just witness you being asked to leave the store, I would just politely say that I wouldn't buy the phone from this store anymore and that it was bad customer service.
She should say that the iPhone 4 can drop calls on command. That's one thing no Android phone will ever be able to do.
That's a story I know too well. I know what I want and no salesrep has so far been able to sell me something. Even when I WANT to be convinced that buying the phone I want is a smart choise, they still can't win over my more sensible side
And this being an iPhone only makes the story more entertaining :-D
Sent from my HTC Legend using XDA App
chronopc said:
She should say that the iPhone 4 can drop calls on command. That's one thing no Android phone will ever be able to do.
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Damn, they got us there...
http://www.fudzilla.com/mobiles/mobiles/htc-hd3-out-in-9-days
That is a pretty bad 'article'.
The 'reporter' has worded it such that the reader has no idea which specs are for which device they mention.
Their 'sauce' [sic] mentions AMOLED displays, which in the current market, are a pain to get hold of, and HTC have already mentioned getting different types of screen (such as the Sony one a commenter has said) rather than use the AMOLED.
Well it's coming out anyway in the near future shame I still got another year on my contract.. The specs that have been mentioned seem very impressive I'm not sure about an even slighlty bigger screen it's big enough ain't it?
I bet my life that thats fake.
edved said:
http://www.fudzilla.com/mobiles/mobiles/htc-hd3-out-in-9-days
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From what little evidence there is out there - at least from what little can be treated as in any way reliable - 15th September MAY be the day of the official announcement, with the actual device available some time thereafter.
One 'sauce' reckons an O2 spreadsheet shows it being available from mid-October.
Being little more than a month away from release - perhaps - I might have thought there would be more noise about WPS7, or am I just missing it? If locked down like the bright boys say it will be, WPS7 may be a killer - nice device or not. Backward compatability with WM6.5 anyone?
Gustopher said:
From what little evidence there is out there - at least from what little can be treated as in any way reliable - 15th September MAY be the day of the official announcement, with the actual device available some time thereafter.
One 'sauce' reckons an O2 spreadsheet shows it being available from mid-October.
Being little more than a month away from release - perhaps - I might have thought there would be more noise about WPS7, or am I just missing it? If locked down like the bright boys say it will be, WPS7 may be a killer - nice device or not. Backward compatability with WM6.5 anyone?
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I'm still in two minds about WPS7. I'm awaiting a play with one before a verdict
edved said:
http://www.fudzilla.com/mobiles/mobiles/htc-hd3-out-in-9-days
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I'm really not worried about the launch on the HD3 to be honest. It's likely to have initial problems and updates will inevitable. I'll hang on for the length of my contract and get one when it's up? I'm sure some clever cooks gonna run the os on an HD2 anywez?
Gustopher said:
From what little evidence there is out there - at least from what little can be treated as in any way reliable - 15th September MAY be the day of the official announcement, with the actual device available some time thereafter.
One 'sauce' reckons an O2 spreadsheet shows it being available from mid-October.
Being little more than a month away from release - perhaps - I might have thought there would be more noise about WPS7, or am I just missing it? If locked down like the bright boys say it will be, WPS7 may be a killer - nice device or not. Backward compatability with WM6.5 anyone?
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o2 sais that the hd2 was going to be mid oct last year, ended up being nearly end of novemeber so id take that with a very large pinch of salt
"according to our source from the queen vic pub" - lool. I call bull**** on this article
davebobson said:
"according to our source from the queen vic pub" - lool. I call bull**** on this article
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+1 I call shenanigans
Very Interesting, but a big but....
Looking at another article the specs seem resonable, except I do not believe the dual core bit (Two major steps in one phone?)
Otherwise it looks like a phine with peppersauce and a cream-vanillasauce on top to soften things.
I am worried about stability and performance (New OS, Bigger screen [375 Kpix vs 1000 Kpix], probably - as HTC-usual- no good graphic drivers, Dual-core?)
If as usual the graphics drivers suck again, screen will be slower as on HD, as there are almost 3 times the amount of pixels to manipulate while the proc only delivers about 1.4 times HD2 capacity.
Stability will be an issue as combining new Operating system, new techniques and new processors, probably new gui over WP7 rarely integrate without major issues.
Glad I just hava a proven good phone, I will let the new techniques cristallize to stability before I will buy one.
Fake Fake and Fake
All we have to do is wait and see for it to come out, just appreciate what u've got for now!
I think this is too good to be true. Just me.
I'm going to take a punt and offer an opinion - nothing more.
I think the announcement date is probably genuine - the timing feels about right - and I suspect that the specs aren't too far off the mark, although I certainly wouldn't treat them as gospel.
The timing of RTM is much trickier and may be the alarm bell that should convince me that this is fake. If it is to be a WPS7 device, an October release is rather early given that MS seem to be suggesting availability of WPS7 from December...last I looked anyway.
So I think there is a germ of truth submerged in a moderate quantity of bull excreta. Happy to be proved wrong either way though!
Wouldnt it make alot more business sence to drum up interest and market the phone pre-releases?
THis is not going to be released in such a short time frame just like hd2 release drag it out and you get more ppl interested
Feck off (and i have to write this to bulk up my reply)
Wp7 doesn't support this resolution
Sent from my X10i using XDA App
You do realize that the way the OP titled the thread the release will always be nine days away don't you?
Airborne Aircrew said:
You do realize that the way the OP titled the thread the release will always be nine days away don't you?
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unless they plan on editing it and counting down.........
by the time its released we'll be at about -34 days.............
Taken from the official Sprint thread here:
http://community.sprint.com/baw/thread/43883?start=540&tstart=0&reqsorting=dec
"Good news - an update will be released tomorrow 9/30. It will be rolled out over a 4 day period so not everyone will get it on day 1.
I will have the standard MR information (fixes included, rollout schedule, etc) available tomorrow morning and will post it in a new featured thread."
AWESOME!
yea, the day after the 30 days is up for people that bought on the first day, so not really that awesome, lets just pray it fixes the problem. I'm not really optomistic to be honest. Just to convenient to hold off like this.
Second update since release. I do have to admit, it's kind of nice to see Samsung actually supporting a phone for once.
This is great news! And we are getting Cyanogen Mod 6! I couldn't be happier. :-D
robl45 said:
yea, the day after the 30 days is up for people that bought on the first day, so not really that awesome, lets just pray it fixes the problem. I'm not really optomistic to be honest. Just to convenient to hold off like this.
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While I understand where you're coming from, I agree with styckx that it's just good to see them doing something about it. I do wish they'd acted on this more quickly, but better to roll out a fix now than wait months to release one or not release one at all.
It's crazy to hear people complain about updates from Samsung from my perspective. I'm a Touch pro 1 owner that basically received no updates from Sprint/HTC. And previous to that was the Mogul that went months without an advertised feature (Rev A/GPS). I'm way more wary about HTC than Samsung.
Epic ordered finally here. Was waiting for 10/1.
fooo1 said:
It's crazy to hear people complain about updates from Samsung from my perspective. I'm a Touch pro 1 owner that basically received no updates from Sprint/HTC. And previous to that was the Mogul that went months without an advertised feature (Rev A/GPS). I'm way more wary about HTC than Samsung.
Epic ordered finally here. Was waiting for 10/1.
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It stems from Samsung's history, mainly with the T-Mobile Behold 2. They advertised that it would be getting Android 2.x then never delivered on their promise and stranded users with 1.6. While HTC has probably been the best manufacturer in terms of supporting their Android phones.
I had a launch day Hero, and I don't think support was the fastest for that either. Most everything I did through XDA and androidforums.<---alot faster than waiting for the manufacturer/carrier to roll out and update.
Just my thoughts...
Chris
cswee1932 said:
I had a launch day Hero, and I don't think support was the fastest for that either. Most everything I did through XDA and androidforums.<---alot faster than waiting for the manufacturer/carrier to roll out and update.
Just my thoughts...
Chris
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I've read a lot about Samsung after purchasing my Samsung Moment. I found they had a nice history of let downs and lack of support. Then the Moment went on and on without a mention of a fix, or patch, or anything. That was a complete lemon of a phone (data lock ups and unfixable GPS) that Samsung all but abandoned less than a year after launch and still to this day the Moment forums are mainly filled with people trying to fix data lock ups and the GPS. It's ashame really.
Epic was going to be my last run with Samsung, and despite some bumps in the road I've been pleased so far as they are at least taking initiative with this phone it seems. I personally think they have no choice. It's one thing to piss off 1 carriers customers, and another to piss off multiple carriers customers by not supporting a phone.
Hope the support continues.
so you guys are excited that they put out an update that fixed nothing and screwed up the phone? thats great, all it meant is I had to go and uninstall the mediahub crap so my battery life didn't suffer, the gps issue remains, the upload issue will likely remain after this update as well. so that really equates to them doing nothing in my eyes.
I've never experienced a upload cap on my phone. Does anyone know if this update includes other fixes other than just the 3g upload cap?
crajee16 said:
I've never experienced a upload cap on my phone. Does anyone know if this update includes other fixes other than just the 3g upload cap?
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Have you ran the Speed Test app on 3G? I've yet to see anyone get over a stable 150kbps (sure it bounces upwards towards 200 on occasion but then levels out). From working in hosting it shows exact throttling behavior, as it uploads it jumps past the 150 mark to around 170-180 and then down to a stable 150 almost immediately. It's hard to believe this to be some sort of coincidence since it's able to be replicated in many different 3G markets across the country.
punzada said:
Have you ran the Speed Test app on 3G? I've yet to see anyone get over a stable 150kbps (sure it bounces upwards towards 200 on occasion but then levels out). From working in hosting it shows exact throttling behavior, as it uploads it jumps past the 150 mark to around 170-180 and then down to a stable 150 almost immediately. It's hard to believe this to be some sort of coincidence since it's able to be replicated in many different 3G markets across the country.
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Lol, mine actually goes to like 6000+ for a little while, then dips down to under 50 kbps. Yes, under 50! I have some SpeedTest results that have come in under 20 kbps upload!
Even my 3G speed is horrible. Never over 500 download. I'm looking forward to this. Luckily I am usually either in a WiFi zone or a 4G zone.
punzada said:
From working in hosting it shows exact throttling behavior, as it uploads it jumps past the 150 mark to around 170-180 and then down to a stable 150 almost immediately.
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It may seem to be throttling behavior. Ultimately though, those of us aware of how a data radio and associated software *actually works* know full well that it's because the dwarf hamsters spinning in their wheels are, in fact, unionized. Because of the upload tragedy of 2009, in which millions of poor hamsters perished on the Touch Pro 2 because of faulty speed governors installed in the cages, strict regulations were put in place for the Epic, dictating that no hamster may run unsupervised in their wheels, and that they must trade off shifts every 128kB with their spotting partners. It's this switching that causes the fluctuations you observe during the speedtest runs. You may have noticed a bit more heft in the Epic vs say, the Captivate. You might mistakenly believe it's the keyboard, when in fact it is the added weight of the supervisory hamsters.
Another shortfall in communications speed arises because Samsung, to save weight from the added hamsters, decided to use smoke signals as a databus between the CPU and the baseband processor. This was chosen over the "flashing mirrors" approach due to cost and weight issues. This compounds the upload cap problem because as the phone rests in your pocket, it accumulates moisture. The soot particles from the smoke then seed rainclouds, which can interrupt the dataflow between baseband and CPU as the receiver operators duck for cover at a nearby tavern.
So, you see, this is clearly a compound problem. Obviously, this week's update will include a staff of more hamsters, more wheels, and dehumidifiers, all so your phone can shuttle data more efficiently. This is a brilliant feat of engineering, I might add. So, expect your phone to weigh more by the end of the week, though how much more, nobody knows. And please, do post the truth about how the phone's internals really work, punzada... anything else would be a blatant disservice to the hard-working bit-crunchers in your phone.
^^ wat
Also from that thread:
Desi,
I'm on the phone right now with tier 2 support to try to find out what's in the update because this is my last day if I'm going to return the phone and I'm being told that they don't see anything about the battery life, GPS, or this data upload issue in this release.
I know you said that you're putting that information up tomorrow, but I have to make a decision today.
The tech is saying there is NO FIX FOR THE CAP ISSUE FROM SAMSUNG yet or anything to improve the battery.
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Desi's (admin) reply:
Joe,
The 3G upload issue is definitely in the release.
I doubt the GPS issue is since I just forwarded input from this forum over to engineering for further analysis.
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I guess we will have to see if it actually fixes anything. But it seems like tier 2 is at least finally aware of (or admitting to) the problem with the upload. Doesn't sound like there will be anything for the battery or GPS though.
GlassGorilla said:
I guess we will have to see if it actually fixes anything. But it seems like tier 2 is at least finally aware of (or admitting to) the problem with the upload. Doesn't sound like there will be anything for the battery or GPS though.
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Battery and GPS are (for me, anyway) easy workarounds. 3G upload cap is what it is; there's no getting around it other than using wi-fi or 4G (which I can also usually do, but not everyone can).
I'll be happy to have that upload cap fixed if for no other reason than people will quit using it as an excuse to post "should I return my Epic for an Evo?" threads here and elsewhere.
My feeling is the amount of pressure on Sprint had an affect on how hard they pushed samsung.
That and the fact that until a few days ago users were being told for weeks running that no one but they were reporting the problem exacerbated the problem.
So it s a cause for celebration that they are pushing out a fix, but I don't think it is at all established that this would have occurred so soon if it where not for all the noise.
As far as GPS, not only are there problems, but the "advice" given by Sprint: use the unrelated "wireless networking" is an absolute laughable and patronizing dodge.
As others have noted, working around with cold starts or manual resets does fix the main issue.
I have been in contact with the moderator of eh Sprint forum privately some time ago, and he put me in with ADP (ADP, not ADS) on this issue. They are diagnosing it, and have not come to any conclusion other than they have seen the issue themselves.
aero1 said:
My feeling is the amount of pressure on Sprint had an affect on how hard they pushed samsung.
So it s a cause for celebration that they are pushing out a fix, but I don't think it is at all established that this would have occurred so soon if it where not for all the noise.
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Well. Apparently we have a voice, which is a good thing.
I'm hopeful, but I am not holding my breath. I think it is likely the vast majority of Epics were pre-ordered or bought on launch, 08/31. 30 days would be 09/30. The announcement could be an attempt to get people who bought on launch that were going to return it on the last day to keep their phones, and then when the update doesn't "may increase" or "possibly enhance" or whatever the legal gymnastics statement said, those people can't return the phone any more and Sprint isn't really under any obligation to fix it.
Whether it's an angleshoot or a genuine attempt to fix it, I am anxiously awaiting the first reports tomorrow.
GlassGorilla said:
I think it is likely the vast majority of Epics were pre-ordered or bought on launch, 08/31. 30 days would be 09/30. The announcement could be an attempt to get people who bought on launch that were going to return it on the last day to keep their phones, and then when the update doesn't "may increase" or "possibly enhance" or whatever the legal gymnastics statement said, those people can't return the phone any more and Sprint isn't really under any obligation to fix it. .
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Sprint is serious exposed to class action liberality, which involves not just awards, but legal costs, and more importantly really bad press.
I have a written note from ecare from last week saying no one has reported this issue. Hundreds of users seem to have been told the same thing. Not that the speeds are normal, but that they were low speeds but unique to the customer. That presents a legal liability for Sprint right here.
I think we will all know in a few days.
You guys should probably take a chill pill on the conspiracy theories already. I'm sure it would cost Sprint much less money and hassle just to fix this software issue rather than go out of their way to "conveniently" tell you that there's a "fix" that doesn't really exist but they used their "legal gymnastics" to trick you into holding onto your phone past the 30 day mark. They are a company that wishes to exist more than 2 more years, why would they go out of their way to screw you and guarantee you leave in two years when a couple of patches could save them and Samsung a ton of customers?
Its not like fixing this issue requires the recall and replacement of every phone, and them fixing this problem is not an incredibly inconvenient issue. You know why they're telling you the day before your 30 days that the update is coming? Because telling you after you return the phone wouldn't do anyone much good. Why didn't they tell you sooner? Because these things, while not impossible or some ludicrous endeavor, do take time.
I'm not even meaning to take their side really. Sure, they should have caught the issue before launch, and they should have addressed the issue in public... but if you're only gonna sign onto networks willing to do either of those things then you're not going to be purchasing a cell phone in America. I mean, Steve Job's stance on Antennagate is still "Shut up whiny babies, this issue doesn't exist, but I'll give you a free case if you shush and go back to fellating me..."