Wonder if maybe someone here could help me. I was in the process of upgrading the device. The upgrade for the wireless capabilities went fine but just as it started to upgrade the operating system and apps, I got a USB device not recognized error message. Now nothing will work. T-Mobile is sending me a replacement but I'd like to know what happened and if it's possible to fix. Would appreciate it if anyone here would know what i could do. Right now, every time I install it in the cradle I get the USB device not recognized message and the screen on the pocket pc is stuck and says "upgrading operating system and apps"...Thanks in advance. E-mail me at [email protected] if you would like to help me out.
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I have a Siemens SX56, locked to AT&T.
I downloaded the new 1.1 ROM, (Jeff's courtesy)
and began the upgrade.
It started, My SX56 said "Upgrading It will take about 5 minutes...."
Then,
I got an error message on my computer about com ports not being available, it lost the active sync connection, and now my SX56 is hung on the same message: "Upgrading It will take about 5 minutes....."
Of course, I'm unable to connect back.
Any suggestions?
I'm trying to be able to use it with T-Mobile.
I was unable to get any results by pushing the hard/battery resets.
Thanks!
"COM ports not being available"... Are you using ActiveSync via serial cable or cradle?
If you really cannot connect anymore, I guess you have to use an SD-card and the bootloader method to get back to a working state. But do try to reset the device and restart Programme A., it may just pick up again. I've seen that happen here once.
Try doing a soft reset then put it back in the cradle, the upgrade should restart automatically.
AlexF said:
I have a Siemens SX56, locked to AT&T.
I downloaded the new 1.1 ROM, (Jeff's courtesy)
and began the upgrade.
It started, My SX56 said "Upgrading It will take about 5 minutes...."
Then,
I got an error message on my computer about com ports not being available, it lost the active sync connection, and now my SX56 is hung on the same message: "Upgrading It will take about 5 minutes....."
Of course, I'm unable to connect back.
Any suggestions?
I'm trying to be able to use it with T-Mobile.
I was unable to get any results by pushing the hard/battery resets.
Thanks!
Click to expand...
Click to collapse
Hi Alex,
The same thing happend to me.Could you solve this problem?
If yes,can you pls.tell me: [email protected]
Brgds
rats
Were or are you using a USB hub? If so that may be your problem. The SD Card method works very well and very reliably. No comms outside of the device. I found many times whenn trying to do file xfers to the XDA that for no reason in the middle of transferring a file the connection would be lost.
I haven't had this problem with 2003 and AS 3.7.
USB Problem
Hi Alex and Rat,
i got same problem also, after step 4 my XDA screen become white and hang, if you already solve this problem please send me how to fix it this problem to [email protected]. Do you know how to install wallaby bootloader also.
I was running the XDA-developers-SER-v12.exe from my laptop with my sx56 connected through the cradle beacuase it said to hook up to active sync. During the upgrade it said it couldn't verify a com or usb port or something like that and the upgrade just stopped. Now my device is frozen at Upgrading... and I'm not sure what to do. Was I supposed to connect with a serial cable to do the install. Please can someone give me baby steps - step by step, I'm not very good at this kind of thing. Thanks!
Hi ...
1. what was your original ROM version before the upgrade ?
2. Can your device be recognized by Active Sync ? ... if yes, go to \windows\startup and delete the upgrade batch file and soft reset.
3. Did you try a hard reset ?
No, my device is not recognized by Active Sync. I have tried a hard reset, but it has no effect, the screen is still frozen...
mbilson said:
I was running the XDA-developers-SER-v12.exe from my laptop with my sx56 connected through the cradle because it said to hook up to active sync. During the upgrade it said it couldn't verify a com or usb port or something like that and the upgrade just stopped. Now my device is frozen at Upgrading... and I'm not sure what to do. Was I supposed to connect with a serial cable to do the install. Please can someone give me baby steps - step by step, I'm not very good at this kind of thing. Thanks!
Click to expand...
Click to collapse
There still maybe some hope! Rerun the XDA-developers-SER-v12.exe and the upgrade should start where it left off, so give it a try.
If that fails your next option would be the SD card boot loader method. So if you don't have a PC SD reader plan on getting one.
HTH
Thanks for the advice. I tried re-running it many times, still no luck. It is still under warranty so I sent it back to Siemens, they authorized flashing the ROM. When it comes back, I now have the unlocking software from gsmlocker.com and I will start again.
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I recently had my i imate ppc repaired, as it wouldnt charge. Since then i havent been able to use the usb connection, I some how wiped out my wm 2003 rom and have been trying to reinstall it but cant seem to get any futher than the error 101 connection, I have sent the phone back to the repairer and he has said that its a sofware problem, at the moment there is no software on it, I only have the bootloader screen which says, Serial, or USB when the usb cable is connected.
Can anyone out there please let me know if there is anyway i can get the room back on this or ist it a brick
My o2 neo got stucked on the o2 reset screen.After going through this forum i came to know that few others too had this problem, so i went ahead with flashing of rom (RUU_Prophet_2151327_21513121_021921_DOP_ASIA_WWE_ Ship.exe) as suggested. But i am having a problem connecting my o2 with my PC using activesync 4.1 as well as 4.5 as it is required for the process. I tried all the option for connecting it through activesync, but it failed to connect. can somebody please help me with any kind of setting that is needed to rectifying this problem, I have also tried some windows firewall setting but it also failed to connect to my device to my PC. Pls pls pls pls somebody help
Ok, let me see if I understand you problem correctly:
You reset your Neo, and it won't boot past the O2 splash?
This kind of problem usually results from installing a program that runs on startup or changing some vital registry settings.
Have you tried hard resetting your device to solve this? It's simple: press and hold power + comm manager + camera the press reset. You should get a black screen with white text asking you to confirm clearing the device. All data and programs you installed will be lost and the device will return to the state you got it in.
I am not sure why you think you need to change ROM to get rid of this problem (unless it happens often for no operant reason) but if you still want to go through with it (I hope you understand the risks involved) you will have to hard reset your phone first so it fully boots in to windows before you can connect to ActiveSync.
Thanks for replying Levenum,
I have tried to hard reset it but nothing happens, it won't go past the O2 splash screen. I have ever install any program on it, it just happen that one fine day i found that my device was off and when i pressed the power button it got stuck on the o2 screen and remained there.
I have been using this Prophet for past 3 months but i have never ever connected it to my PC for synchronization, could this be the reason for it not getting connected to the PC with activesync. if so what should i do.
Even when it is in the bootloader & i connect it with the usb cable it shows usb written on down left corner of the screen, but activesync says device not connected.
pls help...
Ok, now I know changing ROM is NOT the solution for you!
Now, sorry for the stupid question, but is your device fully charged?
Let it charge for at least 3 - 4 hours then try again - use a wall adapter not USB from PC. (These things get stuck on splash when they do not have enough power to fully boot)
Assuming that is not the issue, since it is a new device I suggest you use your warranty (I assume its under warranty from O2) because your problem might be hardware. If you try messing with the ROM you will only void any warranty you have and then you might wind up with a very expansive paper weight!
Finlay, unless you can get in to windows you can not connect to ActiveSync. There are ways of changing ROM through bootloader, but they are complicated (and I am not familiar with them well enough to help you). Please read the WiKi.
Once again, I think you should send it in for repair as this might be a hardware issue.
Gone through the various help threads on rebooting, resetting etc.. Battery is charged, m/card and sim have been removed..
Phone is at the boot loader stage - reads Upgrade ROM code error - have the USB plugged in and can see the USB writing on the white part of the red,green,blue,white screen but pc refuses to make a connection.. keeps saying activsync not connected or busy..
Have tried rebooting the phone and also the pc, changed cables, changed USB port.. no joy..
Any suggestions appreciated..
not sure what you want...but you have certainly described the situation really well.
i understand that your device is in the bootloader (thats the multi-color screen). i understand that "USB" is written at the bottom of the bootloader screen. i understand that you have removed all the cards.
what i don't understand is what you want help with? why are you trying to establish an activesync connection? activesync will obviously NOT connect if you are in the bootloader because the bootloader isn't the same as windows. windows mobile must be running if you want a full activesync connection.
so what exactly are you looking for? do you want to flash a ROM or radio ROM or some such? are you simply trying to "hard reset" your device? details please!
yea, dont be confused by posts that say 'when connected to active sync, blahblahblah', they dont really mean activesync the program, they simply mean a usb connection. The fact that it says USB on the white part means you can now run your rom flash,.
ok.. what I am trying to do is re-flash the ROM.. I had a flashed ROM on there and I was just going to upgrade it to the latest one (Laurentius26 GoldEdition V3.4 Stock/Spike™ WWE 23568) and about 20% of the way through it froze and then I get a recovery screen come up.. followed the instructions and started to flash again and the same thing happened.
In both cases it seems as if the USB connection was dropped even though there was nothing else happing on the pc at the time.. now when I try to re-flash, no US connection is being established.
Well I left everything disconnected last night and tried again this morning. We have got a connection now but the re-flash has failed again so I shall just go back to the old ROM.. thanks for you all's input.
probably a bad ROM download. I would try to download again and if that doesn't fix it, let the ROM cooker know that he probably has a bad upload of the ROM.