Activesync Problem - Unable to retrieve the mobile device.. - MDA II, XDA II, 2060 General

Activesync used to be working fine with my XDAII. Now I find that when I try to install/uninstall applications by selecting Tools...Add/Remove Programs, I get the following error message:
"Retrieving application data from mobile device" ... "Unable to retrieve the mobile device information. Please reconnect and try again."
I've tried reconnecting many times and just recreated the partnership to no avail. I want to install an app but am now unable to. What else can I do :?:
TIA

Some of us have had problems with ActiveSync after getting over zealous when removing things from the notification list (I used Remover but the ScaryBear utilities appear to be 'safe'). If this might be applicable to you, I fear the only solution I came across is a hard reset and using a lot more caution next time.

at least you have a partnership all i can seem to be is a guest which is a real pain ie no automatic sync
any idea what to do

Hmmn ... A hard-reset was the only way I could figure out to fix this. Groan.

I did a soft reset which got rid of the message

Related

ActivSync 3.7.1 Problems

Hi
I have upgraded to Activsync 3.7.1 and although the sync works between Outlook and PPC I cannot explore the PPC either using explore on the ActivSync menu or My Computer My Device.
I am trying to install TomTom 2 Maps to my SD card and it is not being regionised.
I have uninstalled and reinstalled and still getting the same. Any anyone else experienced this? I would be very grateful for any ideas on how to sort this.
Many thanks
Matt
An update
I preformed a hard resent on the device and still I cannot explore the PPC. HELP PLEASE.
Matt
So no problems before
So if I understand it right, You didn't had any problems before the upgrade to 3.7.1
That is correct, worked fine.
Make sure you've got all explorer windows closed before syncing.
If you have a previous window open, before syncing none of the windows will display anything - you need to sync and then open explorer
That is strange
I don't have to close any window.
OK. so if you place the machine into the craddle, you won't get the message connecting to.. is that right?
Hi
I do also have a problem with active sync 3.7.1 when I want to sync anything on my PC with my XDA.
I can only explore my device if I don't select contact, mail or something, otherwise my XDA crashes and I do have to do a soft-reset.
Try to have your partnership without any syncronisation... even if it bothers me a lot, I can currently live without syncronisation... hopefully I find the time to investigate this issue.
Does anybody has the same expierence ????
I don't want to do it with try-and-error...
What are your connection settings
Are all the three boxes ticket under connection settings? ( under active sync)
i seem to recall that zonealarm need to let some program get access before i can sync
other software firewall may require the same thing
including windows internal firewall
It worked before with older version so
If it worked fine with the older version, then it must be about settings within the new version (Igues)
When you installed the new version of activ sync, did you also altablish a new full partnership?
activesync hangs @ 91%
been doing wuite a bit of work on both the phone and laptop... no complaints at all.. but this morning AS didnt work.. so i uninstalled and reinstalled it again.. hoping that itd get back to place.. but while installing from CD or HD it stops @ 91%. says wceusbsh.cab file is not being read..! took it to the system administrator.. removed all entries from registry... and modified the evnt viewer as well.. everythng in vain..
the last retort is to take the back up of my comp.. and reinstall OS.. but is there anything i can do to avoid it..?
cherish

Active sync problem

My xda2 is stuck as a guest on my computer. it won't detect it anymore. it just logs on as guest. i've done everything i know, including reinstalling active sync, restarting computer, disconnecting cradle, deleted the previous partnership.
i opened the active sync program on the xda, it has 2 pc partnerships but both have the same computer id. anyone know a way out of this short of doing a hard reset which worked but onced i restored the back up, it went back to guest hence no synchronization with outlook.
tia.
Same problem
I'm having exactly the same problem.
When I uninstall ActiveSync and reinstall it, it synchronizes only once, then, again, I'm stuck as a guest.
can anyone help me with this? please
Unfortunately, no one seems to have an idea.
What I did (after I read your first message) is to make a hard reset then manually install the other programs.
Now, everything is fine (but still no idea about the problem)
if you dont want stay guest rename your ppc with a other name
I already tried this. Didn't work
This happens to me regularly. It seems to be a quirk of using my XDA II with 2 pcs.
Try deleting the partnership from the PC and recreating it. Should work fine. A hard reset is a bit drastic!
SMW1
If stuck on guest settings:
Kill ActiveSync on the PC using task manager
Take the XDA out of the cradle
Open ActiveSync on PC
Delete all partnerships
On the XDA go to Start -> Settings, System tab, tap ‘About’, Device ID tab and change the name to something else
Soft-reset the XDA
Place it in the cradle
Create a NEW partnership
That's it

FIXED: ActiveSync Trouble - won't connect

Today my ActiveSync connection stopped working.
It tries to connect for a while then it comes up with "ActiveSync cannot connect to the Windows Mobile powered device. ..."
WM5torage works, so does pinging the Wizard.
Things I tried:
-Using the repair option from Active Sync setup
-Reverting the Wizard to a 3 day old backup made with SPB
Nothing worked :-(
What else (other than a hard reset) could I try?
See below for solution. And don't touch the notification queue if you don't know what you're doing
check if you firewall is blocking the activesync connection
if this is not the case ... good luck
try reinstalling activesync..
or get the latest one..
Install this cab application and select serial instead of RNDIS, just tap at YES button, and activesync will work perfect
Activesync gone mad
I am having the same problem with activesync not actually syncing my contacts and calender despite making all the noises I usually associate with a successful sync. My contacts are not updated and my calender has none of the appointments from outlook uploaded to it.
I have done a soft reset. a hard reset, gone back to activesync 4.2 and nothing works. I have also tried the usb switch that is mentioned elsewhere and no joy. I have other ppc's running PPC2003 and these are fine and update almost immediately, its only my xda mini s that is being a sod. I never had a problem before activesync 4 and several other machines before the mini s. I should also mention that my outlook files are fine and work on all other machines.
It is bad business that the world is becoming dependant on such bad software as this. It is not progress to make things worse and Mr Gates should be held to task for the problems caused from forcing us onto unreliable software in the name of progress. I was happy enough on activesync 3.8 and WM2003 and never had problems.
Please, Please someone give me an answer before hammer and xda meet in heated discussion.
I have the same problem with my MDA and both my PC and Laptop. I have been trying to resolve this problem for months. It is unbelievable that it is so hard to resolve this issue. I have been posting on this forum and on others and still am looking for a resolution. Maybe someday, someone will resolve this issue. Thanks for your postings and help in trying to resolve this issue. Frustrated beyond belief.
Sorry, this did not work either: Install this cab application and select serial instead of RNDIS, just tap at YES button, and activesync will work perfect
Update to previous
Just an update. I have tried this on another machine using the pst file from my machine and it syncs fine. Clearly, there is some problem on my machine with my software.
I have also removed outlook and reinstalled it. Also removed all profiles on main machine. At present, my calendar will sync but my contacts will not. Outlook tests say there is nothing wrong. Short of a complete software install I can not see another way to cure this other than the big hammer.
Go figure.
p.s.
If I had a hammer and Mr Gates was in front of me I would not be held responsible for my actions.
I found a corporate firewall that was preventing sync, I have to shut down the service and then it worked. Strangly, it would sync over bluetooth without stopping the service. A bit OT, but I can't seem to browse while synced. It asks for proxy info which I type in but it says bad user name/password. I KNOW I'm putting in the right proxy info (it defaulted it from my PC which browses fine) and correct user name/pw/domain. Any ideas?
FIXED
No firewall, no ActiveSync, no connection problems at all.
Fixed it by reverting my database to a backup.
When i had the well known alarm clock troubles i accidentially (= out of ignorance) deleted the whole notification queue.
Word of advice: Don't do that, it'll screw everything up
shadow# said:
No firewall, no ActiveSync, no connection problems at all.
Fixed it by reverting my database to a backup.
When i had the well known alarm clock troubles i accidentially (= out of ignorance) deleted the whole notification queue.
Word of advice: Don't do that, it'll screw everything up
Click to expand...
Click to collapse
1. What is the purpose of the Notification queue?
2.What does it have to do with ActiveSync connectivity?
3.How is Notification queue set to make AS work?
Still cannot resolve my connectivity problem with my MDA. Thanks in advance.
asctony said:
1. What is the purpose of the Notification queue?
Manages the Operating System's list of scheduled actions.
2.What does it have to do with ActiveSync connectivity?
Still have no idea of how to get this back inot Notification queue.
3.How is Notification queue set to make AS work?
Still cannot resolve my connectivity problem with my MDA. Thanks in advance.
Click to expand...
Click to collapse
Still looking for some help on this.
check this solution:
http://forum.xda-developers.com/showthread.php?t=271174&highlight=activesync
Is this related to the inability to pass-through browse while on activesync? I am able to sync fine, but when I try to browse I get an error saying bad proxy info (which I've check 1000 times). Or sometimes when I'm messing around with the settings I get a "lost connection" message rather than the invalid login/password. So frustrating! Will switching to the serial type of connection help me?
ActiveSync must be one of the most frustrating applications out there. I have tried all recommended fixes and still cannot get ActiveSync to recognize my MDA. The last time I did a sync was 9/06. Too much BS using this application. I have searched all over the web and cannot find any application that will allow me to update my PIM file without ActiveSync. So, I guess I will finally give up on this. Thanks to all of you who have tried to help me. Thank You!!

Problems with Windows Live

Had a strange problem with Windows live on my Touch Dual. I've previously had it working perfectly. I don't use messenger that much but I love having my hotmail integrated into my phone's inbox.
Recently I noticed that it had stopped syncing. I tried forcing it a few times (ie. clicking on send/receive) but it instantly came back with 'Sync failed'. My first go at fixing it (after trying a soft reset) was to switch account, assuming that I could effectively just reload all my messages without reinstalling. However, once it had wiped all my current messages, it wouldn't let me sign in again. I entered my password, clicked next and nothing happened.
Right, I thought, a reinstall is needed. So I dug out the installation exe and ran it. However, I kept getting a message saying something like 'Installation of windowslive.cab was unsuccessful' with no further details.
I didn't want to hard reset but it looked like it was my only option. So having done a full hard reset, I tried installing and got the same problem - 'Installation unsuccessful'.
This is so frustrating. It was working perfectly before and now I can't even install the damn app. I was starting to wonder if Orange had somehow updated my phone without me knowing to block Windows Live, but as so many other people don't have a problem it can't be that.
I saw the thing about the 30 day trial and wondered if it was connected, but again I thought I can't be the only one.
Help please! I want my hotmail back!
Cheers!
Try to delete saved password and retype then.
Let me know.
Unfortunately, I now don't have the app installed and the problem is that the phone won't let me reinstall.
Can't understand why it won't install onto a freshly hard reset device. Something must have changed!
Where is Live Messenger?
I've got the Orange handset and can't find messenger anywhere so I tried the cab install as per my Trinity but it doesn't work!!!
I neeeed it - what now?
same problem
Hi everybody, I had exactly the same problem a few days ago. Until now I did three hard resets, but in vain :-( Once I finllay manegd to install the client, but configuring it didn´t work. After "Login to Windows live" the setup stopped. Then, I de-installed win live and after that no more installing was possible. Very strange..... NO, I didn´t change anything on the hardware, no roms, no radios, nothing. Any ideas out there ?
Thanks !
Maybe something has changed on the server end?
Try the attached .cab - it works for me:
still no chance... :-(
GlenH said:
Maybe something has changed on the server end?
Try the attached .cab - it works for me:
Click to expand...
Click to collapse
Thanks for your help, but it doesn´t install. It says "installation failed". Any idea ?
None I'm afraid. If you've hard reset I can't see any reason for it to not install
no Windows Live since 30 June
Having the same problem-- no Hotmail sync since 30 June, can't connect to Windows Live Messenger. Tried deleting Windows Live and reinstalling various versions, to no avail. I always get an error message that the installation was unsuccessful. I tried a hard reset, tried reverting to a backup from months ago, but nothing works. No Windows Live.
There is a brief discussion of the issue on this thread http://forum.xda-developers.com/showthread.php?p=2315295. It's hard to believe there aren't more people commenting on this problem. Is it unique to those of us who are using the standard WM 6.0 ROM? Until this gets sorted out, can anyone recommend another stable, reliable (and preferably free) Windows Live Messenger client?
personally I have been using Parlingo http://www.palringo.com for my mobile messaging client. seems to do the job well and with the added bonus of PTT it means I dont need to type to people.
working version of Windows Live but no IM
The version of Windows Live on this page http://www.microsoft.com/windowsmobile/mobile/wl/languages-en-us.mspx is working on my Kaiser, but they have removed Windows Live Messenger from the package. :-(
Edit: the cab from this page is now working too http://forum.xda-developers.com/showpost.php?p=1281625&postcount=4. It does contain Messenger. Perhaps the problem is now solved and all the old versions are working again?
i had the same problem go to http://www.ppcwarez.org and search for windows live and choose the one the has fixed in brackets
View attachment 101854

Activesync not working suddenly

Hi,
Need some help. Computer does not detect the phone anymore when connected. When i tried to launch activesync on the phone itself, It will start and shutdown immediately.
This is the second time it happened... First time, called up the service centre they told me the only option is to do a hard reset. Which I did... I really dun wish to do that again.
Anyone encountered the same problem?
I had the same problem, after some searching I discovered that if you open up the active sync on your HD2 (tools folder), click on menu, then on option, at this point you have a list of all the items you can sync with your windows outlook. As odd as this seems unclick the "task" and/or "notes", reset your HD2 and try to sync. That was the problem with mine and hopefully it's the same with yours. Hand it over to M$ for yet another glitch in there OS.
Hope it works out.
nope.. i can't even launch activesync from my phone...
Well that is beyond my knowledge a this point, if you can't even access the activesync prompt from the phone even when it's not plugged in, then I think you might have bigger problem than just a glitch. May I suggest flashing the phone... only other option I can think of besides a hard reset; which you say you've already done. Have you tried using a different pc?
Had same problem, had to disable fast usb on phone!!
just try a soft reset? has happened a couple of times to me and the soft reset fixed it.
Mike
soft reset doesnt help... its not with the " enable faster data sync " also.. other computers does not activate active sync too..
Seems like the activesync software on the phone is busted... it will start halfway and terminate itself before the program is fully loaded.
I have the same problem. I had to change outlook profiles on my computer (different issue) and when I tried to sync them, error. So deleted the PC set up on both PCs, and active sync would hang. So tried to remove the PIM file (rename it actually) and now AS will flash briefly and disappear, won't start. Woudl LOVE if someone had an answer...
try creating a new windows account with administrator access that's what do it for me
OK, figured this out, and now that I did I remember going through something previously with my TYTN II just like this. If you need to (bad program exit, Outlook locked, etc) reboot your PC. Also soft reset your phone. Use some file explorer to go to your root directory and rename PIM.VOL to something else. DONT RESET, Pim will reconstitute somehow...
Delete your autosync profile on your PC.
Connect the USB
You will have to go through all the stuff of a new sync, but at least it gets things reconnected. And it beats a hard reset.
PS, as other mentioned, notes can be problematic, best if you can delete all pwi files in your phone\my docs and resync. If some HAVE to be kept, move them elsewhere and sync, then move them back.

Categories

Resources