Related
Hi all,
I am close to throwing my XDA2i against the wall, picking up whats left and driving my car over it a few times, or maybe sell it on ebay .
My question, "How does the Universal fair, compared to the XDA2i"
Alarm loud enough to wake me after a heavy nights drinking?
Is the signal level better, does the signal not die from 2 bars or nothing just as you need to make a call
Can you answer ever call(i.e. don't get the unable to answer call message, I look at the walk every time I get this).
Does it not crash twice a day?
Does the mic work so that they can clearly hear you at the other end!
Oh on last thing is the camera any good?
As you can see I am very unhappy with my XDA2i, but with 6 months to run on my contract, I am wondering if it's worth the expense or would it be a case of out the frying pan into the fire.
Any comments would be helpful, comical or otherwise.
Paddy
PS as I am with O2 (the buggers), so I will proberly wait until orange release the MVP5000.
From my personal experience, I'd say yes, absolutely, upgrade NOW! All those problems are things of the past for me now.
I have a funny feeling that others may have different ideas though...
MacPad said:
I am with O2 (the buggers), so I will proberly wait until orange release the MVP5000.
Click to expand...
Click to collapse
I just spoke to Uplands ( www.uplands.co.uk ) and they'll have the Orange M5000 next week. O2 want £410 from me for an upgrade, so screw 'em - I'll give Orange my business.
How can you say you will swap to Orange, as you do not know how much they are going to charge for it yet, or do you know the price
Thanks
Brian
Hi Brian Colston,
Having been with orange for many years before, with thier excellent customer service, I was shocked to hear from O2 that to replace/repair my XDA2i dead pixel was going to take 28days, with no XDA lone phone.
Orange on the other hand gave me a new phone within 24 hours, OK so it costs an extra 5 quid a month but I would say it is worth it. I personally have had a P800 and a P900 replaced on this agreement.
I agree that if orange have a supid price then I will look else where, but I would be hard pushed to go with O2 again.
Thanks Sub69 and SiliconS, I shall wait to see what orange has to offer
MacPad said:
Hi Brian Colston,
Having been with orange for many years before, with thier excellent customer service, I was shocked to hear from O2 that to replace/repair my XDA2i dead pixel was going to take 28days, with no XDA lone phone.
Orange on the other hand gave me a new phone within 24 hours, OK so it costs an extra 5 quid a month but I would say it is worth it. I personally have had a P800 and a P900 replaced on this agreement.
I agree that if orange have a supid price then I will look else where, but I would be hard pushed to go with O2 again.
Thanks Sub69 and SiliconS, I shall wait to see what orange has to offer
Click to expand...
Click to collapse
So you pay Orange a fiver a month for 24-hour replacement but expect o2 to do it as part of the standard contract (they offer insurance as well)???
That's comparing apples with apples. :?
MacPad said:
Hi Brian Colston,
Having been with orange for many years before, with thier excellent customer service, I was shocked to hear from O2 that to replace/repair my XDA2i dead pixel was going to take 28days, with no XDA lone phone.
Orange on the other hand gave me a new phone within 24 hours, OK so it costs an extra 5 quid a month but I would say it is worth it. I personally have had a P800 and a P900 replaced on this agreement.
I agree that if orange have a supid price then I will look else where, but I would be hard pushed to go with O2 again.
Thanks Sub69 and SiliconS, I shall wait to see what orange has to offer
Click to expand...
Click to collapse
So you pay Orange a fiver a month for 24-hour replacement but expect o2 to do it as part of the standard contract (they offer insurance as well)???
That's comparing apples with apples. :?
brian colston said:
How can you say you will swap to Orange, as you do not know how much they are going to charge for it yet, or do you know the price
Thanks
Brian
Click to expand...
Click to collapse
You're welcome.
Orange are usually slightly more expensive than O2, but they are competitive so I'm guessing that their M5000 will be comparably priced. I don't mind paying a small premium to swap. Orange customer services have always been much better than O2's in my experience.
Hi Southern-man
I really don't want to say to much about which company is better, incase I end up in court , but reading the o2 insurance it make no claims to suppling a phone in 24 hours. I don't expect to get it for free with o2, my life is that sad that I need my phone 247. If o2 did 24 hour no quibal replacement return, I would get a black one instead of a gun metal one
Any colour apple will do, just so long as the price is right, the taste is crisp and clean and no nasty after taste.......
MacPad said:
Hi Southern-man
I really don't want to say to much about which company is better, incase I end up in court , but reading the o2 insurance it make no claims to suppling a phone in 24 hours. I don't expect to get it for free with o2, my life is that sad that I need my phone 247. If o2 did 24 hour no quibal replacement return, I would get a black one instead of a gun metal one
Any colour apple will do, just so long as the price is right, the taste is crisp and clean and no nasty after taste.......
Click to expand...
Click to collapse
Fair enough! if you've compared the insurance policies then no worries. I remember O2 gold being a no quibble policy but perhaps it's changed.
So you are paying Orange for insurance then?
Hi!
I've got crack on my screen- and you wan't belive me, but nothing has happen! I haven't drop this PDA, nothing elese in the pocket, I haven't seat on that pocket etc.. Just opened AND..
Anyway, I've to fix this ASAP
What are my options? Propably it is not covered by warranty so it is pointless (imho) to speak to them.
Who can fix this? How much do I've to pay?
Or, what's the cheapest option now to buy new EXEC?
Any ideas? Or... maybe I can buy just screen and someone can repalce this?
Thanks for your help!
Cheers,
Chris
Easy enought to swop yourself - screens are approx £130, but give the o2 helpline a call for a fitted quote to see what they offer as this will maintain warranty on the device.
Is it the LCD or digitiser itself that has broken? (Ink splodge or crack? )
Richard
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
columb said:
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
Click to expand...
Click to collapse
That's the screen cost from Taipei after shipping and tax - o2's price is likely to be higher.
Richard
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
columb said:
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
Click to expand...
Click to collapse
They are charging you to *fit* it as well. No chance under warranty methinks but maybe if you bought the insurance now and claimed in 6 - 8 weeks? ;-)
Richard
Screen Broken
My Exec screen also cracked (round the back) It was in my pocket and certainly hadn't been dropped and the case was unmarked and the front of the screen was unmarked So I cant see that it had been knocked or crushed. They replaced it free of charge as a 'gesture of goodwill' - Having said that I have the o2 gold insurance so I wasnt going to pay anyway.
Sadly it took them over a month to get me a replacement, despite numerous calls and emails, so at the end of the contract I wont be going back to O2.
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Re: Screen Broken
navrac said:
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Click to expand...
Click to collapse
A manufacturing fault and just being vulnerable to damage are not the same thing, sadly. They don't usually break unless you leave them in the cold / in your back pocket as you sit down / face open in your pocket with your keys etc etc. If the digitiser stops working on loads of units with no intervention - that's a manufacturing fault, but lots of people breaking the LCD's? might be easily done - but ultimatley their own fault either by carelessness or accident. My advice - buy a case!
Richard
( who puts all his pda's in his back pocket and sits down on them with his fat ass with no issues so far )
My exec was in O2 for a repair for bloody 8 weeks !!! (it arrived today...).
I had pleased them, mail and phone-bomb them, threatened them to death and court, but they still have pissed on me from the high...
So, my conclusion > NO FING WAY that I`ll give my Exec to O2 again....
Not speaking about that 185 pounds they wanted BEFORE they repaired it (like second week they had it)...
8 weeks? :evil:
Paying 185 quid for repair and wait 8 weeks???
Wow, thanks for that post...
Anyway, thank you for all your replys- I've got one more question.. can some1 give an email address to Service dept please? I've tried yesterday to call them but line was busy (
Thank you for your support!
Cheers!
Chris
I've also had this problem - the screen crack looks to me as though it's at the point which gets stressed the most when the screen is flipped around during opening. The warranty expressly excludes cracked LCDs. Which has to give you a clue...
My advice - if you ever buy one do it on a credit card with insurance which covers it. Mine is paying for the repair.
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
columb said:
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
Click to expand...
Click to collapse
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
fluffcat1 said:
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
Click to expand...
Click to collapse
Richard,
I remeber agent's name - Nick. His extension number was 21SOMETHING AFIK Do they record every call? For haw long do they keep them?
Anyway, is too late...
Soo, i'm ready to pay this £185- but I'd like to mek sure that this screen fill be fixed withn let say 1-2 weeks MAX!
Thanks anyway...
Chris
Dunno how long they keep the records, but if he did the upgrade his name and the time will be on the notes for your account as he'll want the commision - at least ask operator X who did the upgrade and what extension (nicely) than ask operator Y to speak to 'Nicks' supervisor as he didn't add the insurance you asked for - it may even be detailed in the notes anyway as I would think they get commision for that as well.
Richard
DAMN,..I GOT THE SAME PROBLEM!!
I always carried my device very carefull. Yesterday I opened the device and the screen was cracked. nothing on the outside, only the screen had a crack and is useless now. I had to send it to T-Mobile since my garentee is one year (sorry for the bad english)
Very strange,.. is seems like the screen can crack without bumping it to something.
Arjan
Arjan,
I'm so sorry to hear this... And as far I know they wan't fix this under warranity Anyway, TRY!
Also, can you please ask them how much they are going to charge you and let me know?
Many thanks and goodl luck with this one!
Cheers!
Well,.
I phoned up T-mobile NL. and they said I might be under warrenty, since the device is less than one year old. The sent me an enveloppe for the device to sent back. So I did yesterday, including the ticket I got when I bought the device.
I would take 10 days (they said) to fix it and sent back. If it woudn't fall under warrenty the device would be sent back fixed with a bill...
I really hope it will be fixed without having to pay. I was really carefull with it...
Arjan
Hmm, I'm not that careful- I've got some scratches...
Anyway, it was VERY expensive weekend (I had to cancel my trip Germany- Lufthansa, only taxes refunded, canceled car hire reservation, broken screen in my PDA, ALMOST crashed my mondeo, some other unplaned expenses) so 200 more is not a big deal :twisted:
M8, hopefuly they will fix your PDA for free
let me know please!
Cheers!
Chris
I understand guys..what u all are going thru..my screen has broken not once but twice..n like some of u guys mentioned i had never put any stress on my device...still it broke..for the first change, i had to pay( i fought with imate management but they didnt do anything..i have a post about our conversations) but second time, i just sent them a single email and they changed my screen for free.
Too b honest, i feel imate jasjar have some design issues...just like a blot appearing on keypads(extreme top left n right side) because the cushion padding is not effective.
What ill suggest, we should get together and email these people..however iknow that wont have much effect but still..it might have some effect..
Hi I have looked on the forums and have found a bit about phone insurance. I stood on my XDA exec ( I know what a c**k) its knackered. The screen has popped the silver bit on the back has come up in one corner and the flip / rotate mech snapped so the screen flaps about in the wind.
Yes I was drunk
Yes I am stupid
Yes I have made a claim.
I have sent it in today to LSG (lloyds tsb phone insurnace). From looking at other web sites my concerns are as follows :-
1) They will not be able to get the parts to repair the exec.
2) If they replace my phone they will not be able to get an O2 one (I know the imate is the same but I like it in black).
From what I have read elsewhere people have had a real issue getting top of the range PDA's fixed (unless its by the network insurance when they mostly get new ones) Most of the time people get offerd a cash settlement.
Has anyone else claimed through Lloyds phone insurance or any other 3rd party insurance and got a replacement phone ?
If they want to settle for a cash sum. How much should it be ??
any help on this would be good ???
Have edited my first post to be more specific. Anyone ??
here is the answer to anyone who is interested. they tried to get me to take a nokia n91 or n80. I said no.
told them I wanted an exec or the cash. after about 10mins of holding ect I got a supervisor who tried to tell me how good the 91 was. I still said the same. put on hold again.
they came back on and said your exec is in the post.
here's the deal. full new boxed o2 xda exec.
I got my first on in feb 05. this one feels much more solid. the screen flip is much tighter it has come with new rom installed. seams faster.
phone signal is better.
the whole unit seams much more soild than the first one??
could it have been that my first unit was a recon ?
anyway very happy
It seams I spoke to soon. The screen has started to flicker (brown lines jumping all over the place) this is very random but the unit has done it about 5 times now.
It will have to go back.
Can I ask for Cash instead of a new phone ??
Phoned them. Sending it back.
Will make me a cash offer when the get the phone back.
Think im going to go back to Ipaq. Had nothing but problems with this phone.
Hi I have just had my claim paid up by the same insurance (lloyds bank) They told me they do not have any xda replacements and would either give me a nokia n91 or cash settlement I went for the cash they paid me £450 for a xda IIs (ba) £450 is the maximum they pay out so you would more than likely get the same.
I have been informed by a supervisor today that the max they will pay out is £600. They use GSMarena.com to price up what they pay out. Universal costs around 550 - 650 GBP depending on where you look.
The girl on the phone said they will price it on the day the get the damaged one they sent me back. They have 3 suppliers (she would not name them) and they take the average as the units value. I would think they then knock a bit off.
I expect at least £500.
andytl
How quickly did they pay you. I have read on other sites it takes them ages to sort it out.
If you look on there website it states a maximum figure of £450 I doubt they will go over it.
I am a platinum account holder and should be covered up to 600 GPB
We will see I will post when I find out.
Lloyds TSB insurance
Hi!
I've claimed for 2 Xda2i machines that I lost via lloyds TSB insurance which is part of my gold account. each time they've been great at sorting things out for me.
My last claim they informed me they had no replacements and so like others have already mentioned, went for the cash settlement. They paid me £450.
You can only claim twice in every yearly period so I've used up my 'allocation' as it were! I'll ring them next to see when I'm allowed to claim again if needs be. To minimise my risk, I've started carrying my phones in aluminium cases, in my pocket where they cannot fall out and get lost/broke screens again !
I recommend lloyds tsb insurance via lifestyle services group - quick hassle free insurance !
Cheers! Dennis! West London UK!!
Well got the call today. £569.00 offered and taken.
Going to jump ship to ipaq hw6915 here I come.
Ill no doubt be back.
Hi,
Cingular will not insure this. Anybody can recommend a 3rd party insurance to cover this phone. Any experience in dealing with them as far as fast claims and other info is most welcome.
Thank you.
Damn it doesn't? Cingular 8125 did, I remember mine got damage and they sent me a replacement for it.
ZzFDKzZ said:
Damn it doesn't? Cingular 8125 did, I remember mine got damage and they sent me a replacement for it.
Click to expand...
Click to collapse
You're good for one year as far as Cingular warranty is concerned.
The only reason I'm get from phones from a carrier.
I've had three replacement HP6515 and one replacement 8125.
PDA phones just have problems, screen alignment, buttons not working, freezing, stuck headphone tips e.g.
Cingular told me the same thing. I believe this is new. They used to insure smartphones, but now they are not. I better be careful with my full priced 8525!!
cingular has never carried insurance on their smartphone, i remember not being able to get one for my moto mpx220. There is a 1 year warranty period but that only covers defects... HOWEVER there is a website that i know of and they are trustworthy that will sell sperate insurance on mobile devices, phones/laptops, etc..
http://safeware.com/
shogunmark said:
cingular has never carried insurance on their smartphone, i remember not being able to get one for my moto mpx220. There is a 1 year warranty period but that only covers defects... HOWEVER there is a website that i know of and they are trustworthy that will sell sperate insurance on mobile devices, phones/laptops, etc..
http://safeware.com/
Click to expand...
Click to collapse
Really? It must of been Sprint and Verizon only then. I know that for sure. They charge ~$6 per month for insurance. I guess Cingular never did that. I have recently switched back.
brmcguire said:
Really? It must of been Sprint and Verizon only then. I know that for sure. They charge ~$6 per month for insurance. I guess Cingular never did that. I have recently switched back.
Click to expand...
Click to collapse
i have been with cingular since 2000 (swbell wireless back then) and they have never offered insurance for high end phones.. which i think is lame.. they only offer insurance on your low end phones and its like $4 a month. why in the hell would i want insurance on a $100 phone then pay $50 for a deductable.. doesnt make sense. your only options is a 3rd party, i know some homeowners insurance will cover it, but then you are talking an even higher deductable..
i havent personally used safeware.com but read some really good reviews on them somewhere. And i do plan on using them one of these days..
I had my 8125 insured with Safeware. I just got my check now for it, about 1.5 months after the claim was made. I had insured it for $500, and I got the full $500. They were pokey, and I had to call them constantly to get updates, but they did do what they said they would. So I'll keep my insurance with them..
Pick up my 8525 tomorrow.. I dunno why, but it's like trying to find a needle in a haystack when it comes to the 8525 in the detroit area..
sk0t said:
I had my 8125 insured with Safeware. I just got my check now for it, about 1.5 months after the claim was made. I had insured it for $500, and I got the full $500. They were pokey, and I had to call them constantly to get updates, but they did do what they said they would. So I'll keep my insurance with them..
Pick up my 8525 tomorrow.. I dunno why, but it's like trying to find a needle in a haystack when it comes to the 8525 in the detroit area..
Click to expand...
Click to collapse
bout time you come join us over here Skot.. and from what i understand most retail outlets are hard to come by the 8525, i ordered mine online, was the easiest for me
Yeah, I've been without my PDA phone for far too long. Can any of you guys imagine getting stuck with using a bloody Motorola C139 for a month and a half? For a temporary use for phone, it's great, but long term use, no thanks..
I'm not surprised that the retails stores are having a hard time getting them. What I'm wondering is if it's a supply not meeting the demand problem, or online resalers just happened to be first in line in getting them.. I guess I was lucky.. The third store I called had one, and it was their last one. My buddy who bought one spent a Saturday calling like 10 different stores or something, no luck. Then he ended up calling a shop just south of where I live and managed to get one.. He loves it..
So, now, I can't wait to get it. I'm ready to start hacking it to bits the best I can.. And maybe this one I won't drop and break.
yeah
HTC the company gives u a 1 year warrenty on products as long as it is not "ur fault" PDA fones have alot of problems, most can be fixed with help from these forums alot can't be. I've had my 8125 7 months now and i just needed it to get replaced. I had these problems:
Screen alignment : (fixed by a patch of loosening screws on the back of the screen)
Stylus not staying in: (placing a towel ontop of the unit and putting alot of weight but not enuf to break the unit on it for overnight)
Unreponsive keys on the keyboard: ( i just got used to dealing wit em )
Touch screen gives out: (time for replacement)
Called up the number supplied by a cingular representative and they ensured me of HTC's warrently sent me a replacement fone and everything with no questions asked accept about my account and the IMEI number and some confirmation things you need to do on the fone. The only thing I didnt like about the replacement fone is that it didnt come with a battery or new battery case cover.
xSoNiCcRaCkErSx said:
HTC the company gives u a 1 year warrenty on products as long as it is not "ur fault" PDA fones have alot of problems, most can be fixed with help from these forums alot can't be. I've had my 8125 7 months now and i just needed it to get replaced. I had these problems:
Screen alignment : (fixed by a patch of loosening screws on the back of the screen)
Stylus not staying in: (placing a towel ontop of the unit and putting alot of weight but not enuf to break the unit on it for overnight)
Unreponsive keys on the keyboard: ( i just got used to dealing wit em )
Touch screen gives out: (time for replacement)
Called up the number supplied by a cingular representative and they ensured me of HTC's warrently sent me a replacement fone and everything with no questions asked accept about my account and the IMEI number and some confirmation things you need to do on the fone. The only thing I didnt like about the replacement fone is that it didnt come with a battery or new battery case cover.
Click to expand...
Click to collapse
that sounds like cingular's warranty by mail (HTC wouldnt have asked about your account, maybe only proof of purchase). Yes the 1yr warranty is great if its not your fault.. but what do you do if it is your fault? That is what we are covering on this thread. Most cell providers offer some kind of insurance on the cheaper "dumb" phones but not the expensive smart phones (this still dont make sense to me). So in order to insure your device you need to seek a 3rd party such as safeware. They will also fix your phone or send you a check in the event your phone is damaged past the 1 year manufacturer warranty..
**edit**
Im not plugging safeware.. they are just the only 3rd party i know that provides insurance on this level for mobile devices
yes
shogunmark said:
that sounds like cingular's warranty by mail (HTC wouldnt have asked about your account, maybe only proof of purchase). Yes the 1yr warranty is great if its not your fault.. but what do you do if it is your fault? That is what we are covering on this thread. Most cell providers offer some kind of insurance on the cheaper "dumb" phones but not the expensive smart phones (this still dont make sense to me). So in order to insure your device you need to seek a 3rd party such as safeware. They will also fix your phone or send you a check in the event your phone is damaged past the 1 year manufacturer warranty..
**edit**
Im not plugging safeware.. they are just the only 3rd party i know that provides insurance on this level for mobile devices
Click to expand...
Click to collapse
yes shogun your right, cingular pointed me to www.safeware.com
they have insurance there for the PDA fones but its quite expensive and i frankly think it isnt worth it at all.
im not sure how much it is now but it was like $25 deposit and if your fone is stolen you gatta pay some outrageous fee of like 250-350 dollars depending on the device instead of the norm 50 bucks.
i dunno how much it is now i havent bothered looking. heres a website tho since i kno thats what u lookin for. hope it helps.
I'll tell you what then, tell me where you live, I'll steal your phone, and you tell me if it was worth it or not, especially if you don't have the funds available to replace it right away.
Sorry, but for some poeple, it's worth it. I paid $60 a year for my 8125. Not even six months after taking out the policy, I broke my 8125 beyond repair. They gave me a check for $500 (as that's what I was insured up to when I crated the policy). Okay, sure, it took a little while, but considering I only spend $60 to replace it, it was worth it.
Eventually, when I become rich and can afford to drop $500 to replace my phone without thinking twice, it won't be a problem (hell, even if I were rich, $500 phone, $60 per year, it gets destroyed, I ultimately only end up paying $60 to replace it).. Until then, I like having that kind of protection that Cingular doesn't offer.
One of the claims to fame for Safeware is that there's no deductible, and that they cover your device.
I was thinking that someone had mentioned another site besides safeware.com in this thread, but now i don't see it. Was I seeing things or did someone edit their post?
I too had my 8125 insured with safeware and switched mid-year to my 8525 when I upgraded, but if you go to the safeware.com site now you won't find a selection for a PDA device like they used to have. I wonder if they are no longer offering new policies on equipment like ours? I thought the cost was reasonable for the coverage provided (about $60-70) for a year, but it would be a shame if they aren't offering insurance products any longer on PDA devices.
safeware
I got safeware. $500 insurance with no deductible for $60 / yr.
better than my homeowners could do. better than lockline (cingular) because no deductible. covers memory card too.
good luck.
I'm seriously thinking about returning my HD2. I love the phone I just made a bad mistake getting it on o2. Lack of ROM updates, poor customer service etc.
I'm definitely gonna get the same phone but perhaps on Vodaphone, as I gather the ROM updates on Voda are pretty much up to date. Is this correct anyone?
However, I might have a problem as I got the phone from a 3rd party supplier. The same phone and plan was £10 per month extra with o2.
I've just been to the website where I got the phone and it states:
If you've changed your mind you can return your phone to us in an unused condition within 7 days of the date on your sales invoice.
This statement is from their website.
I was given to believe that you could return a phone within 14 days? I will have had the phone 14 days tommorrow, so I know its gonna be pretty tight. That's assuming they accept the return.
What's the score? Is it 14 days or what?
with o2 when i got the phone they said to me that i was unable to return the device if i did not like it,i spoke to a friend who works for carphone warehouse and they said if purchased over the phone u have 14 days to return the phone.my advice would be put a custom rom i think o2 r awful with rom updates but the cooks on this site are fantastic and u would be surprised at how much better your phone is.what 3rd party did you get it from if you dont mind me asking
Well i dont really know... With Vodafone i know from experience that you can change your handset for another within 14days if you dont like it for example without charge but not cancel your contract.
I would imagine that if you have signed and agree to contract where it states 7 days then your probably tied to that....
Have a read of this page i found from the online Citizens advice http://www.adviceguide.org.uk/index/your_world/communications/mobile_phones.htm#ending_a_mobile_phone_contract but i dont think it really helps you case.
And again im not sure that if you sign a contract that says 7days whether or not your statory rights still apply? That is 14days to return goods as long as they are in perfect order... i belive?
But in terms of rom updates i dont think you can use that as a reason to return it as no company is obliged to supply you with free updates again unless it states in the contract.
Vodafone do seem to be upto date with the roms,
Sorry i cant help more than that...
greg1fraser said:
with o2 when i got the phone they said to me that i was unable to return the device if i did not like it,i spoke to a friend who works for carphone warehouse and they said if purchased over the phone u have 14 days to return the phone.my advice would be put a custom rom i think o2 r awful with rom updates but the cooks on this site are fantastic and u would be surprised at how much better your phone is.what 3rd party did you get it from if you dont mind me asking
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Thx for the reply.
I actually purchased the phone through the website. I would love to be able to flash to a custom ROM but I honestly don't have that much expertise on the subject but plenty of bad memories! My old phone was the Samsung Omnia i900 which I attempted to flash with the help and advice from some MoDaCo forum users. Basically I screwed up, don't know how or why, but the phone had to go to a Samsung Repair Centre. So I don't have a great deal of confidence on that score!
I got the phone from: BuyMobilePhones.net
ooFunk said:
Well i dont really know... With Vodafone i know from experience that you can change your handset for another within 14days if you dont like it for example without charge but not cancel your contract.
I would imagine that if you have signed and agree to contract where it states 7 days then your probably tied to that....
Have a read of this page i found from the online Citizens advice http://www.adviceguide.org.uk/index/your_world/communications/mobile_phones.htm#ending_a_mobile_phone_contract but i dont think it really helps you case.
And again im not sure that if you sign a contract that says 7days whether or not your statory rights still apply? That is 14days to return goods as long as they are in perfect order... i belive?
But in terms of rom updates i dont think you can use that as a reason to return it as no company is obliged to supply you with free updates again unless it states in the contract.
Vodafone do seem to be upto date with the roms,
Sorry i cant help more than that...
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Thx for the reply and the link. Much appreciated.
i did not have any experience of flashing a rom as i was iphone b4 but reading the stickies helped me do it and improved my phone 10 fold,if you decide to flash and neeed help ill happily help you
greg1fraser said:
i did not have any experience of flashing a rom as i was iphone b4 but reading the stickies helped me do it and improved my phone 10 fold,if you decide to flash and neeed help ill happily help you
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Hey thank you, I really appreciate that. One of these days I will pluck up the courage and get back to you.
Thanks again.
i wouldent hold your breath... if you read the terms and conditions from 99% of online retailers... they say you can indeed return the phone up to 14 days as long as it has been UNUSED and/or personalised..
This basicly means.. that as soon as you insert a sim and turn it on it cannot be returned.. as the phone has probably run through its setup routine and is now personalised to you...
its a pretty flimsy way of them getting out of having to accept the phone back... but thats the deal ;0(
ALthough i do have it in the back of my head that 1 or 2 networks allow you to insert the sim and turn the phone on now to find out what kind of signal you can get... and as long as you used there signal checker before hand... if the signal turns out to be crap when their online checker says it would be good they will accept the phone back.. t mobile i think do that..
theres allways a chance they may just accept it back and not even check... who knows..
Regardless of what the operator says you can return any product bought online over the phone within 7 or 14 days. I cannot remember which. This is because you bought the product without actually viewing it.
I know myself O2 will accept it as I have just done the exact same thing. There £60 a month unlimited tarrif was great for me but I was already tied in to crappy Vodafone.