Database Users

USB Fix - Win7 x64 - USB Device not Recognized

For those of you having a problem with Windows 7 recognizing your Vibrant ... here is how I fixed it on my system.
*Note: You do not need to load any special USB drivers for your phone to be recognized in Mass Storage mode in Windows 7.
*Warning: You follow these instructions at your own risk ... no screaming at me if you try it and something gets screwed up!
1) Navigate your way into the Device Manager / Universal Serial Bus Controller
2) Uninstall the device(s) "USB Root Hub" (My system had 2 listed)
3) You will lose mouse and keyboard control (because you just removed the USB Hubs)
4) Reset your PC and allow Windows to boot normally.
5) Go back to the device manager and wait for all of the "!" marks to go away as windows re-installs the USB Hubs and reinitializes all of your devices.
6) Make sure your Vibrant is in mass storage mode and has USB debugging OFF
7) Plug in your Vibrant via the USB cable and be amazed as windows recognizes your device and assigns the drive letters. After you select the mount option on your phone you will have normal access via windows explorer.
Hope this helps some of you out there !!!
~Stresa

Thanks. I am having this problem right now. I used to work. now all of the sudden it just stopped connecting. But i have a clarification questions. when you say remove the usb root hub, do you mean uninstall or disable?
Thanks.

I had the same problem after flashing JI6 via ODIN (after softbricking a la t-mobile ota), but I was able to fix it by enabling the prompt to ask what to do every time usb was connected, and then changing it back to treating it as mass storage. I read this suggestion in another forum (don't remember where) and it helped with mine.
I had no trouble before the update, it just started right after.

dandab said:
Thanks. I am having this problem right now. I used to work. now all of the sudden it just stopped connecting. But i have a clarification questions. when you say remove the usb root hub, do you mean uninstall or disable?
Thanks.
Click to expand...
Click to collapse
Sorry, I should have been more clear. It should say uninstall. You want to force windows to reinstall the devices.

I know this thread is old but if you change your view in device manager to view by connection you can find which root hub to uninstall and then re-install. This happened randomly when I was trying to update my epic and I didn't have to re-start because it was only the front ports root hub that was having the problem. Thanks for the help.

[Q] USB-PC Not working?

I'm running OTA 4.0.3 (Acer_AV041_A500_1.033.00_PA_CUS1) rooted with I don't know what tool, but rooted after upgrading to 4.0.3, and using one of the tools found here which was the latest (at the time of rooting). The tablet has an "A500 Root Tools" app which has options to enter APX mode amongst other things.
I'm unable to get my Acer to connect to my PC via USB. I tried using both a mini(?)-usb cable and an A-A cable. My acer makes no notification, and there's no visible, or audible, evidence that anything was connected. USB Debugging enabled and disabled makes no difference. The tablet shows absolutely no sign that anything was plugged in. Nothing in notifications, nothing in any file managers.
Likewise on both a Windows 7 PC, and a Windows Vista machine. No little sound saying I plugged something in. Nothing listed in device manager. Nothing anywhere. The Win7 machine has the Acer drivers installed, as it is the machine I used to root it a few months ago.
Is there some weird ICS toggle that I need to perform to get this working? I know my USB ports are working as I've plugged in USB sticks and it mounts them without issue.
At the end of the day, I'm just wanting to flash my bootloader so that I can install CWM and a custom ROM. If there's a way to do that without needing my PC connected, that would make me equally happy.

Drivers
Anthony820 said:
I'm running OTA 4.0.3 (Acer_AV041_A500_1.033.00_PA_CUS1) rooted with I don't know what tool, but rooted after upgrading to 4.0.3, and using one of the tools found here which was the latest (at the time of rooting). The tablet has an "A500 Root Tools" app which has options to enter APX mode amongst other things.
I'm unable to get my Acer to connect to my PC via USB. I tried using both a mini(?)-usb cable and an A-A cable. My acer makes no notification, and there's no visible, or audible, evidence that anything was connected. USB Debugging enabled and disabled makes no difference. The tablet shows absolutely no sign that anything was plugged in. Nothing in notifications, nothing in any file managers.
Likewise on both a Windows 7 PC, and a Windows Vista machine. No little sound saying I plugged something in. Nothing listed in device manager. Nothing anywhere. The Win7 machine has the Acer drivers installed, as it is the machine I used to root it a few months ago.
Is there some weird ICS toggle that I need to perform to get this working? I know my USB ports are working as I've plugged in USB sticks and it mounts them without issue.
At the end of the day, I'm just wanting to flash my bootloader so that I can install CWM and a custom ROM. If there's a way to do that without needing my PC connected, that would make me equally happy.
Click to expand...
Click to collapse
Reinstall the Acer Drivers and also the Google drivers from the android sdk if u have that installed, if not use the adb_fast.zip attached. For you to successfully flash the BL do not underestimate the importance of having the drivers correctly installed - its the cause of 90% of the problems folks have had - my advice is to keep Device Manager open the whole time so you can see what is or isn't installing - dont proceed with the flash until you are sure they are - else you'll be looking at a downgrade to HC to fix things
you can also use Acer Recovery Installer from the market to install a custom recovery

While I appreciate your help, my issue is not drivers - Windows isn't loading the wrong drivers, or no drivers at all. Windows is showing no sign at all, at all, in device manger, any where, that a tablet has been plugged in. Like wise, the tablet gives ZERO notifications on being plugged in to a PC. Nothing. No sounds. No notification. Nothing.
I was originally using the micro(?) usb slot, and it was not working. I assumed that USB slot was dead. So I went and bought a USB A-A cable - after testing the normal USB slot and established it works - and it, too, does absolutely nothing when plugging the device into a PC.
I've since tested with an Ubuntu 12.04 machine as well. dmesg lists nothing.

Anthony820 said:
While I appreciate your help, my issue is not drivers - Windows isn't loading the wrong drivers, or no drivers at all. Windows is showing no sign at all, at all, in device manger, any where, that a tablet has been plugged in. Like wise, the tablet gives ZERO notifications on being plugged in to a PC. Nothing. No sounds. No notification. Nothing.
I was originally using the micro(?) usb slot, and it was not working. I assumed that USB slot was dead. So I went and bought a USB A-A cable - after testing the normal USB slot and established it works - and it, too, does absolutely nothing when plugging the device into a PC.
I've since tested with an Ubuntu 12.04 machine as well. dmesg lists nothing.
Click to expand...
Click to collapse
open a command prompt on yr adb folder and run "adb devices" what do u see?

List of devices attached.. then nothing but my prompt.

Anthony820 said:
List of devices attached.. then nothing but my prompt.
Click to expand...
Click to collapse
and the adb interface driver thats not showing in device manager?? and you have the acer drivers installed??
All the signs are pointing to no drivers, failing that its sounding like a hardware issue either yr tab or cable - can u try on another pc/laptop?

Tested it on a Win 7 Dell, on a Vista Dell, and on an Ubuntu 12.04 Compaq. None show any sign of the device being connected.
I know my *two* micro USB cords work as my Nooks (color and tablet) have no problem with them. I know the large USB slot works as I've plugged in a keyboard and a USB memory stick and both are immediately detected by android.
I've also done a factory reset on the tab. Problem persists, obviously.
I'm actually setting up stock Win7 on another laptop right now. When it's complete I'll install acer drivers and plug in the tablet. It will be the only USB device, let alone android, to ever be plugged in to it.

Anthony820 said:
Tested it on a Win 7 Dell, on a Vista Dell, and on an Ubuntu 12.04 Compaq. None show any sign of the device being connected.
I know my *two* micro USB cords work as my Nooks (color and tablet) have no problem with them. I know the large USB slot works as I've plugged in a keyboard and a USB memory stick and both are immediately detected by android.
I've also done a factory reset on the tab. Problem persists, obviously.
I'm actually setting up stock Win7 on another laptop right now. When it's complete I'll install acer drivers and plug in the tablet. It will be the only USB device, let alone android, to ever be plugged in to it.
Click to expand...
Click to collapse
cool let us know how u go....oh dont forget the adb drivers too

Same. I feel like it's something on the tablet rather than the PCs. But I don't know how to get 100% stock again without being able to have a PC connection.

Anthony820 said:
Same. I feel like it's something on the tablet rather than the PCs. But I don't know how to get 100% stock again without being able to have a PC connection.
Click to expand...
Click to collapse
The tool you used to root it (icsRoot) also has an unroot tool, which you could have used...I have tried to unroot manually which wasnt easy as I had a pre-rooted rom and I had real trouble getting rid of superuser, but in your case it may be a bit different....Sorry can't give you much help in the unrooting ics dept. Maybe try flashing acer stock rom??? or starting a new thread??

Did you ever solve this problem, I'm pulling my hair out with the same thing.

irishmoe said:
Did you ever solve this problem, I'm pulling my hair out with the same thing.
Click to expand...
Click to collapse
are you trying to flash something or do you mean when you connect yr tab
windowz explorer doesnt show your int/ext storage??
more info needed, what rom and bootloader, what OS on yr pc can u try on a different one, try a different cable and usb port..
have you run the acer drivers setup.exe
did u install the android usb ones
have u opened a command prompt from the folder where adb.exe is and run "adb devices"...does a number show??
when u have device manager open and connect yr cable do you see the drivers install. If they are there then uninstall them, disconnect yr cable and clean boot and reconnect.
If they do not install then manually install by pointing them to the folder you extracted the zip to...for the acer ones, just point it to your c: drive
If windows trys to install them, stop the hardware wizard from searching windows update and manually install them yourself.
If you've tried to flash the bootloader and it hasnt completed for what ever reason - you can strike issues such as yours - again, uninstall, clean boot, reconnect, manual install

I have my own thread here
http://forum.xda-developers.com/showthread.php?t=1776448
but came across this one and thought I'd ask if there was any solution found.

irishmoe said:
I have my own thread here
http://forum.xda-developers.com/showthread.php?t=1776448
but came across this one and thought I'd ask if there was any solution found.
Click to expand...
Click to collapse
ok m8, i havng a look at it now....when u connect to yr pc does win explorer show u yr internal/external storage ok??

Have you tried an app like USB host controller to check the connection on the tablets side?

a.child said:
Have you tried an app like USB host controller to check the connection on the tablets side?
Click to expand...
Click to collapse
I regularly use a memory stick in the usb port so I reckon it's fine

what about the micro-usb port?

a.child said:
what about the micro-usb port?
Click to expand...
Click to collapse
Lost the cable so using the regular port

irishmoe said:
Lost the cable so using the regular port
Click to expand...
Click to collapse
I replied earlier in the other thread m8
U must use the micro USB

irishmoe said:
Lost the cable so using the regular port
Click to expand...
Click to collapse
dibb_nz said:
I replied earlier in the other thread m8
U must use the micro USB
Click to expand...
Click to collapse
That's correct, a straight USB "A to A" won't work. Further, I discovered something else; not all micro-usb cables are created equally! I was using a cable that worked fine on my Thunderbolt phone, would not work at all on my A500. Turned out there's some enhancements to the pinouts on the newer micro-usb devices. So the lesson here is go with the cable that came with the device if at all possible.
Seriously though, give a different micro-usb cable a shot; they're pretty cheap around the interwebz.

Kogan Agora HDMI Smart TV Quad Core - Root Access

Hi,
So I have had a good experience with the Kogan Agora 7" a couple of years ago. I flashed a new ROM and my 6 year old still idolizes it. It's perfect for games and movies while traveling and cost bugger all.
I was considering getting my kids a console unit for games but came across the new Quad core HDMI Dongle. I though to myself there is the ticket, When traveling i could use it as a smart TV (plug and play is King) Or it may be possible to replace or augment my Media-portal HTPC system.
I bought one and on the face of it it appears to do all that I require from an Android device like web surfing, mail checking and video streaming fine, except when it came to installing the Playstation controller.
I needed Root access and it was a bit of a pain to get it done. BUT I found it!
I used RK3188_ROOT for CX-919 FW0715 MOD by Everal. found here.
1. Turn the device on
2. Make sure USB debugging is enabled
3. Connect the device to Win7
4. Start the file "TPSparkyRoot.bat" as admin
Enjoy.
So if anyone decides to purchase one of these to play with, you will be glad to know that it is a Rockchip RK188. Weather you think that hardware is good or not is irrelevant but it is useful to know as I tried many methods to gain root but once I had this bit of info it became easy.
Those infinity Pocket PC's may be the same although I can't be sure.
I managed to pair a sixaxis controller and am working on getting it running in a game. I will post if i have any more issues and or success.

Raskern said:
1. Turn the device on
2. Make sure USB debugging is enabled
3. Connect the device to Win7
4. Start the file "TPSparkyRoot.bat" as admin
Click to expand...
Click to collapse
Thanks for posting this info. However I'm not able to get this to work. My PC doesn't recognise the device when it's in "USB Debugging" mode. In the device manager it just appears in "Other Devices" as "KHSTVQCDONA". I've tried updating the software, selecting the "usb_drivers" folder containing drivers provided in the downloading Zip file, and also tried downloading the "Google USB Drivers" directly from Google, but Windows doesn't find the drivers for this device.
If I disable "USB Debugging" the device does connect successfully under "Portable Devices", but clearly that's not much use.
I can't seem to figure it out.
Below are the steps I took in trying to get it to work. I was going to write it as a guide for dummies, but I never got it working...
Download the software from the link above. On the "Share-Online" page click the small-ish button that says "continue for free", and not the bit "DOWNLOAD FILE (regular download)" button in the banner ad (that I feel very silly for clicking several times).
Once the file "RK3188_ROOT for CX-919 FW0715 MOD by Everal.zip" has finished downloading, extract it to a temp location on your PC.
Make sure the Micro-USB port of the device is connected to a power source (either your PC or the provided AC adapter). The port doesn't seem to transfer data.
On the Agora device, go to "Settings", open the "USB" menu, and enable "Connect to PC". Without this the device wasn't recognised by my PC at all.
In "Settings", click on the "Developer options" menu, and tick "USB debugging".
Connect the provided blue Male-Male USB cable to a full-sized USB port on the device, and to a USB port on your PC. At this stage the device connects but is not recognised.
Open the Windows "Device Manager".
In the "Device Manager", expand "Other Devices", then right-click on "KHSTVQCDONA" and click on "Update Driver Software".
Click "Browse my computer for driver software".
Navigate to the "usb_drivers" folder of the software you extracted earlier, select it, and click "OK".
Click "OK". THIS DIDN'T WORK, stating that "Windows was unable to install your KHSTVQCDONA" and "Windows could not find driver software for your device".
[*] Open "Command Prompt", by right-clicking on it and clicking "Run as Administrator".
[*]C:
[*]cd RK3188_ROOT
[*]TPSparkyRoot.bat
At this point I see the following:
*---* VonDroid.com N101 II Root Tool based on work by sunnydavid *---*
--- Plug in your device, make sure debugging is enabled in Developer Options
--- This script will now copy files over to your N101 II
error: device not found
error: device not found
error: device not found
--- Reboot 1/3 - Press Space Bar once the device has rebooted
Press any key to continue . . .
error: device not found
error: device not found
error: device not found
--- Reboot 2/3 - Press Space Bar once the device has rebooted
Press any key to continue . . .
error: device not found
--- If the ID shows as 0/root then continue, otherwise CTRL+C to cancel and star
t over
Press any key to continue . . .
Click to expand...
Click to collapse
I terminate at this point
I've also done the following
Un-ticked "Verify apps over USB"
In "Security", ticked "Unkown sources", and un-ticked "Verify apps"
At this point I'm totally at a loss.
I had already started using the device initially, so I did a factory reset, but this hasn't helped at all.
Can you see anything I'm missing, or point me in the right direction?
Many thanks in advance! :good:

Ok So I know i messed around with many drivers installing and uninstalling before it worked. I Thought it was the last set that came with the Root method but I may be wrong.
Also I cant remember exactly now but I am pretty sure if you activate the connect to computer you bypass the ROM and connect to the SD card and the U SD. So that would not help when accessing the root files.
Try re-installing the drivers after connecting without the box checked in settings or try the ones from super oneclick 2.3.3 or even the pocket pC ones. you may also need to uninstall the device then reconnect to get a clean run at it. Windows likes hanging onto what it thinks is the best driver even when they don't work or are completely wrong.
Also I ran the batch file form within windows not in console, Just right clock to run as administrator.
I have just used it for a couple of weeks in Japan get let the Kids watch Aview (iView) and it worked a treat. Also the latest sixaxis updates made the controller even better than before. I can probably have a tool around with it later this week but I am busy before then so wont be able to help any. It can be done!
PM me if you cant find the drivers mentioned above I can email them to you.

Thanks for the quick response.
Can you just confirm that you were connecting using the blue Male-Male USB cable, and not a USB-Micro-USB cable?
When I connect to the Micro-USB port it doesn't see a device at all. It just seems to provide power.
When I connect with the blue Male-Male USB cable, unless I have "Connect to PC" ticked, it also doesn't see a device.
I don't have a micro-SD card installed, but that doesn't matter right?
I'll try those drivers you suggest. Thanks.

I am quite keen to figure out what is different but I cant access it for a couple of days sorry.
I definitely used a full sized USB to Connect, I may have used another one, and powered it from the Micro USB direct to power supply. If you are connecting it to the PC for power it may cause problems.
I know that you cannot access the recovery menu unless you are powering through the Micro USB only. Another thing I meant to mention in my original post. I may have posted it elsewhere.

SUCCESS! After I got the SuperOneClick software to forcibly install the drivers the device was then recognised and I could root the device.
Thanks. I'll write up the full instructions.

Excellent!! Thanks for writing up the guide.

OK, here is a full step-by-step guide for getting this to work:
Download "SuperOneClick" from Download.com (CNET). I can't post external links right now because I'm a new user, but it will appear if you do a Google search.
Extract SuperOneClick to a temporary location ("C:\temp" for the purpose of this installation).
Download the software from the link in the first post above. On the "Share-Online" page click the small-ish button that says "continue for free", and not the big "DOWNLOAD FILE (regular download)" button in the banner ad (that I feel very silly for clicking several times).
Once the file "RK3188_ROOT for CX-919 FW0715 MOD by Everal.zip" has finished downloading, extract it to a temp location on your PC (for the purpose of these instructions "C:\temp").
Make sure the Micro-USB port of the device is connected to a power source (ideally the provided AC adapter). The port doesn't seem to transfer data so don't connect it to your PC, unless you are using your PC as the power source. Basically as long as it's turned on, then continue.
On the Agora device, go to "Settings", open the "USB" menu, and enable "Connect to PC". Without this the device wasn't recognised by my PC at all.
In "Settings", click on the "Developer options" menu, and tick "USB debugging".
Connect the provided blue Male-Male USB cable to a full-sized USB port on the device, and to a USB port on your PC. At this stage the device connects but is not recognised.
Open "SuperOneClick"
In SuperOneClick click the "Advanced" tab, then click "Check Drivers".
When prompted to ask if you would like it to forcefully install drivers, click "Yes".
Click the "Install..." option when prompted by "Windows Security".
You should then hear the device connect, and disconnect, and see an message "Driver installed! Please reconnect your device", so click "OK".
Disconnect the blue USB cable from you PC, and then reconnect it. You should hear that the device has connected successfully (and it now appears as "Android Composite ADB Interface" in you "Device Manager" if you care to check.).
Open "Command Prompt", by right-clicking on it and clicking "Run as Administrator". (I found that running the .bat file directly failed because it didn't find the "adb" application)
C:
cd temp\RK3188_ROOT
TPSparkyRoot.bat
Follow the prompts from here. The application should reboot your device several times (if not something is wrong), after which point you press any ket to continue. From here everything was very straight-forward once the .bat file completed the device was then rooted.
Enjoy

I had to do things differently......
Used rocketchip_batch_tool_1.7 for drivers, superoneclick didnt do anything.
I ran the batch from the folder on my desktop.
For EACH device re-boot i had to RE CHECK connect usb on cx919 settings.
I got a few errors about no more storage on my device when it tried to copy some stuff, although i have the super user and i tried sixaxis controller which requires root and it worked. Not sure what the files were.
update:
Hmm and it seems SSL websites dont work now as well as Netflix or the Store.
ill have to try something else!
Update:
did a factory wipe. all seems ok now.
TeqTeq said:
OK, here is a full step-by-step guide for getting this to work:
Download "SuperOneClick" from Download.com (CNET). I can't post external links right now because I'm a new user, but it will appear if you do a Google search.
Extract SuperOneClick to a temporary location ("C:\temp" for the purpose of this installation).
Download the software from the link in the first post above. On the "Share-Online" page click the small-ish button that says "continue for free", and not the big "DOWNLOAD FILE (regular download)" button in the banner ad (that I feel very silly for clicking several times).
Once the file "RK3188_ROOT for CX-919 FW0715 MOD by Everal.zip" has finished downloading, extract it to a temp location on your PC (for the purpose of these instructions "C:\temp").
Make sure the Micro-USB port of the device is connected to a power source (ideally the provided AC adapter). The port doesn't seem to transfer data so don't connect it to your PC, unless you are using your PC as the power source. Basically as long as it's turned on, then continue.
On the Agora device, go to "Settings", open the "USB" menu, and enable "Connect to PC". Without this the device wasn't recognised by my PC at all.
In "Settings", click on the "Developer options" menu, and tick "USB debugging".
Connect the provided blue Male-Male USB cable to a full-sized USB port on the device, and to a USB port on your PC. At this stage the device connects but is not recognised.
Open "SuperOneClick"
In SuperOneClick click the "Advanced" tab, then click "Check Drivers".
When prompted to ask if you would like it to forcefully install drivers, click "Yes".
Click the "Install..." option when prompted by "Windows Security".
You should then hear the device connect, and disconnect, and see an message "Driver installed! Please reconnect your device", so click "OK".
Disconnect the blue USB cable from you PC, and then reconnect it. You should hear that the device has connected successfully (and it now appears as "Android Composite ADB Interface" in you "Device Manager" if you care to check.).
Open "Command Prompt", by right-clicking on it and clicking "Run as Administrator". (I found that running the .bat file directly failed because it didn't find the "adb" application)
C:
cd temp\RK3188_ROOT
TPSparkyRoot.bat
Follow the prompts from here. The application should reboot your device several times (if not something is wrong), after which point you press any ket to continue. From here everything was very straight-forward once the .bat file completed the device was then rooted.
Enjoy
Click to expand...
Click to collapse

Worked fine since then. All a sudden same prob, no Netflix no store. Wtf?

Just wanted to post an updated root method since i got one of these second hand last week
1. get the universal rockchip drivers, or the latest generic google ones. both worked for me on two different PC's. (including windows 8.1 x64)
2. Enable USB Debug mode in developer options. you know the drill.
3. the kogan device has a "USB" menu in settings, that has a 'connect to PC' setting. turn that on or ADB cuts out shortly after the system boots - turn it off after rooting for it to work normally.
4. connect PC to kogan dongle via the USB port next to the power LED. The other one doesnt work.
5. root with whatever method you want - i used kingo root which rooted it flawlessly first time.
6. have fuuuuun!
3 and 4 stumped me for days til i figured out what was going on. not something i'd ever encountered before, and likely unique to this device and why some people cant figure it out.

Oneplus 5 not recognised in Windows 10

Hi,
I've received a couple of days ago two Onplus 5.
They both work great but when I try to connect them to my desktop, they get detected as "qualcomm hs-usb diagnostics 900e" by windows 10 that states the USB device is not recognised.
The issue is reproduced on a laptop, although it did get picked up once by the laptop, only to fail on a second attempt with the same device name "qualcomm hs-usb diagnostics 900e" after I installed the driver provided by Oneplus.
I read on the forum that "qualcomm hs-usb diagnostics 900e" is normally related to Bricked phone issues, which is not my case and I don't know what to do to resolve this.
I also tried to activate the USB debug mode on the phone, but this didn't change the problem.
My windows are all up to date and my phones as well (running Android 7.1.1, OxygenOS 4.5.2)
Has anyone experienced this issue with that phone or any other?
I would greatly appreciate some help and I thank you in advance for reading this and offering advice.

Unplug phone, restart windows.
Go to settings / about phone / press build number 5-6 time (don't remember exactly how many times) to enable developer options
turn on USB debugging
select USB configuration MTP (media transfer protocol)
plug it in
Install drivers
And now on you should have it working every time you plug it to your laptop.

dcrnic said:
Unplug phone, restart windows.
Go to settings / about phone / press build number 5-6 time (don't remember exactly how many times) to enable developer options
turn on USB debugging
select USB configuration MTP (media transfer protocol)
plug it in
Install drivers
And now on you should have it working every time you plug it to your laptop.
Click to expand...
Click to collapse
Thanks dcrnic, I must have skipped a step with the debugging mode because your procedure did the trick.
Is this a normal process to have to go to Dev mode and Debug mode to be able to connect to a PC?
Thanks again for your help!:good:

Win 10 do not recognize device as it is so new. Probably in the future this will be solved on Windows end.
I found online link for drivers
https://drive.google.com/file/d/0B-LgkimFUEksbjRCY1BkWnduVW8/view?usp=sharing

Moderators
Please delete ... Today forum is so slow, and it do double posting for some reason even I press reply just once.
Thank you.

FIXED: Use stock op5 cable. The other cable that gave me issues works just fine for op2.
The phone used to be seen by win10, but since oem unlock and superSU, the computer at work doesn't recognize it. Ran the 4.5.2 update with same results. I noticed that in Developer Options -> Select USB configurations charging is selected and greyed out. Going in selecting anything else returns is to Charing.

Device Manager > Find the phone > Right click > Update drivers (or something like that) > Select driver from Computer > Select "MTP USB Device" Enjoy

I'm having the same issue. If I manage to get it to connect to the PC, then after I unplug and plug it again it gives the same not recognised balloon. It only seems to work with USB Debugging On

I ended up using the original op5 cable and it recognizes the phone right away.The cable that didn't work for op5 is not stock, but worked perfectly fine for op2.

Same issue
Even I'm facing the exact same issue on my op5

dcrnic said:
Win 10 do not recognize device as it is so new. Probably in the future this will be solved on Windows end.
I found online link for drivers
https://drive.google.com/file/d/0B-LgkimFUEksbjRCY1BkWnduVW8/view?usp=sharing
Click to expand...
Click to collapse
The drivers are on the phone, they're mounted as a drive when you plug the phone in? They even add ADB tools when you install them, they're in C:\Program Files (x86)\OnePlus USB Drivers and the ADB tools are in the Android folder within there.

djsubterrain said:
The drivers are on the phone, they're mounted as a drive when you plug the phone in? They even add ADB tools when you install them, they're in C:\Program Files (x86)\OnePlus USB Drivers and the ADB tools are in the Android folder within there.
Click to expand...
Click to collapse
Yes, they are on the phone, but computer need to recognize device to see it. It does not, so the drivers on the phone are useless in this case.

I compared this to my ZTE Axon 7. If you choose "Charge only" the Axon 7 is recognized as a USB input device. This should also happen for our OP5 but the driver (which btw. is a windows standard driver) does not contain PID 900E and also does not like to have it forced to a USB input device.
The Axon 7's PID is F006.
However, the real issue is when Windows decides to use Qualcomm's HS USB Diagnostic Interface driver which seems to give even more trouble (at least for me). When I tried to switch to MTP this would not work and my Windows 10 hung itself up when rebooting or shuting down. For now I just disabled the "Unknown device" to prevent such things from happening. Charging still works this way and the phone is correctly recognized when changing to MTP.
If you are facing the same issue, disconnect the Oneplus 5 from your PC, reboot the PC and after that launch the device manager. You need to enable hidden devices in the view menu of the device manager to see disconnected devices. Now remove the device "Qualcomm HS USB Device Interface" and also choose to uninstall the driver itself. After that you can connect your device again and it should pop up as "Unknown device". Then simply disable the device.
Regarding the drivers from Oneplus: this package is lacking a driver for the device we are seeing (VID_05C6&PID_900E).

Does anyone know if the latest update (OxygenOS 4.5.5 update) addresses this issue? It says the following as one of the bug fixes:
"To restore connectivity to a Windows 10 PC, please turn off USB debugging prior to the upgrade"

aa_chow said:
Does anyone know if the latest update (OxygenOS 4.5.5 update) addresses this issue? It says the following as one of the bug fixes:
"To restore connectivity to a Windows 10 PC, please turn off USB debugging prior to the upgrade"
Click to expand...
Click to collapse
Worked for me, only remember to Uncheck usb debugging BEFORE the update....

Hmm, didn't work for me, same behavior as before the update...Qualcomm HS-USB as soon as phone is plugged in...USB debug was off.
Sent from my ONEPLUS A5000 using Tapatalk

try changing port (and remember to restart the pc)

Just got my phone today. It updated to 4.5.5 immediately. All I did was connect it to the computer (windows 10) and everything works.

bricky23 said:
Just got my phone today. It updated to 4.5.5 immediately. All I did was connect it to the computer (windows 10) and everything works.
Click to expand...
Click to collapse
It worked the first time too, but not the second time...at that point connected detected as Qualcomm HS-USB Diagnostic, and computer won't shut down.
And yes I installed it a few time, and it works the first time connecting, but not the second time around.
Sent from my ONEPLUS A5000 using Tapatalk

I don't have my OP5 yet, but I had a very similar and difficult experience with my OP3 when I first received it on Windows 10 Pro. On top of installing the proper drivers, I also had to go into Device Manager and run some steps (I'm going off on memory so they may not be entirely accurate). The root cause is driver signature check enforced in Windows 8+. So by going into Device Manager and seeing "kedacom USB driver", right click and find the oneplus USB driver you installed above and also need to disable the driver signature enforcement (in windows 10 go to advanced startup settings, reboot and choose (I think) #7 then reboot). Then plug in the phone usb go to device mgr right click on kedacom USB driver and choose the oneplus driver.
I don't have all the steps in the right order but it should fix your issue.

ADB not working

Hi guys...
Yesterday my new PH-1 arrived and today I wanted to use ADB with the app "custom navigation bar". My problem is: i can`t get it to work... I´ve used adb several times with different phones, but with the PH-1 it can´t connect with my Windows 10 computer. Is it possible that I can´t get it to work because Ì´m using a different USB-C cable (took 3 different from Xiaomi another manufacturer)?
How do get it to work? Everytime I connect the phone with the computer, I get the message USB debugging is on and I use MTP to work, but the phone doesn`t show the RSA key fingerprint. Any suggestions?

masterchief_2001 said:
Hi guys...
Yesterday my new PH-1 arrived and today I wanted to use ADB with the app "custom navigation bar". My problem is: i can`t get it to work... I´ve used adb several times with different phones, but with the PH-1 it can´t connect with my Windows 10 computer. Is it possible that I can´t get it to work because Ì´m using a different USB-C cable (took 3 different from Xiaomi another manufacturer)?
How do get it to work? Everytime I connect the phone with the computer, I get the message USB debugging is on and I use MTP to work, but the phone doesn`t show the RSA key fingerprint. Any suggestions?
Click to expand...
Click to collapse
Mines wouldn't connect using the usbc cable it came with I had to use a regular usb to usbc cable for it to work

See your device manager. To see if you are seeing "Mata". You have to download the google usb driver and update it from there
I have S8 from my previous computer but i need to re install the driver again

https://www.youtube.com/watch?v=LbAq6d2Du0U
You can also try this tuturial hope that it is working for you.

Try this > Download and install the essential usb driver > go to device manager and update the driver. Choose the option where you can change the source and select the driver in the list > go to the Essential Folder in Program Files and choose the file named "essentialadb.inf" for your pc. That should work
It's and old thread but if there is someone new to this...

My essential wouldnt work with the previous ADB i had installed that had worked fine with all my other devices.
I installed https://forum.xda-developers.com/showthread.php?t=2317790 and worked just fine. Make sure your device isnt connected as anything other than charging. The previous ADB i was using didnt acknowledge my device but on first try with Minimal i was prompted on my phone right away

I had the same problem when attempting to flash my ph-1, when trying to use the cable that came with the device. I used a standard USB-A to USB-C cable and everything worked just fine. I noticed on the 8.1 update notes for side loading that the team indicates that the cable that comes with the phone is "Primarily" designed for charging and not data transfer. So I'm guessing that it is of lower quality and doesn't handle the transfer speeds.

blackbms said:
I had the same problem when attempting to flash my ph-1, when trying to use the cable that came with the device. I used a standard USB-A to USB-C cable and everything worked just fine. I noticed on the 8.1 update notes for side loading that the team indicates that the cable that comes with the phone is "Primarily" designed for charging and not data transfer. So I'm guessing that it is of lower quality and doesn't handle the transfer speeds.
Click to expand...
Click to collapse
Hold either volume button while connecting cable from phone to pc, it will detect automatically. It may work.