S10+ stuck in bootloop - Samsung Galaxy S10+ Questions & Answers

Hello everyone,
My old S10+ suddenly shut down and entered a bootloop. The last things I did were the following:
copied some data from my old to my new phone
Switched my SIM-card to my new phone
watched some Youtube in my browser (since stock had some issues)
Then, out of nowhere, my android system turned off. Since then it is stuck in a bootloop.
I can still access Android Recovery and download mode. I tried re-flashing stock firmware, but I get the error that the Android firmware seems to be corrupt.
My question is: How can I get my phone to work again without losing my data?
There is still some important data left on my old phone. My 2FA app for instance. So I would rather go to a repair shop and pay instead of losing said data.
But before I do that I wanted to get some advice what else I may be able to do. I haven't tried sideloading an OTA since I don't quiet understand it and want to be on the safe side. persist.safemode.sys does not seem to exist. And I read about perhaps backing up my "emmc" with TWRP but, again, I don't quiet grasp the concept yet.
I have some experience with adb, ROMs and flashing. The latest recovery-logs are attached, if they are of any help

Well, repair shop went and formatted everything
Even though I asked them not to
Let this be a lesson for everyone: If you care about your data, back it up AND don't bring it to a repair shop

DasMalzbier said:
Well, repair shop went and formatted everything
Even though I asked them not to
Let this be a lesson for everyone: If you care about your data, back it up AND don't bring it to a repair shop
Click to expand...
Click to collapse
In the future use a SD card* as a data drive. All critical data goes there. Do Not encrypt it.
Had you done that you probably be ok. Always backup redundantly and regularly to at least 2 hdds that are physically and electronically isolated from each other and the PC.
*A V30 rated Sandisk Extreme is a good choice

Related

I9000M booting problem- after failed download.

I just installed PSX for my galaxy and installed the all roms app...(forgot name) but i was downloading a game and then i left my phone alone to let it download.
10 minutes later my phone wouldn't go onto the lockscreen aka froze. so i decided to take the battery out...(mind you the download wasnt finished) and now when i boot up the phone it just goes the the "S" logo and either turns off...or freezes.
note* I can access ADB through 3 button reset.
However i do not want to wipe data. as i have important pictures on my internal sd and videos. i was thinking of using the "wiping cache option" cause my theory was that the frozen app was still in memory or something....can anyone give me suggestions to fix this issue?...try to avoid "wipe data option"
thanks.
edit** have got into download mode and tried to use ODIN but odin doesnt see my phone....however kies does. but kies cant connect to it. keep saying connecting to device....any helP??
flashing a rom doesn't delete your pictures I think
just contacts, sms, apps etc
but it is better if someone else also verifies it
edit: oh sorry I just saw you wrote cache... i am not sure what that does. I don;t think it deletes your data.
allotrios said:
flashing a rom doesn't delete your pictures I think
just contacts, sms, apps etc
but it is better if someone else also verifies it
edit: oh sorry I just saw you wrote cache... i am not sure what that does. I don;t think it deletes your data.
Click to expand...
Click to collapse
i am waiting for someone to clarify that i can "wipe cache". By the way, i do also require my SMS messages, there is some delicate information within them. i am currently googling wipe cache. any other help is greatly appreciated. thanks for the quicky reply allotrios
just wiped cache. phone still wont boot to main homescreen it freezes, and/or shuts off. last resort is wipe data. anyone offer a suggestion other than that?
WTH? i just wiped date/factory reset and hit reboot and it STILL doesnt load. it goes to the "S" symbol and shuts off or freezes.
edit* trying to find firmware for i9000M canada version. Attempting to use odin but cant find links
just got pit file! where can i get the pda phone and csc files? what else do i need to flash it using odin? im constantly googling and trying to do this before i sleep
edit** just tried to use odin with a different firmware with all correct files. when pluggin in usb cable in download mode, Odin doesnt see my phone.
kies sees the device but keep saying "connecting to device"
welcome to my world........flashes fine, wiped data/cache, still freezes at the 's'. i just sent my phone in after i couldn't get it going after flashing 40 times.
it would seem your sdcard is corrupted or fried.........try flashing some more roms (jg9 or jh2) with different pits (512 and 803) and wipe data/cache. samfirmware.com for the roms.
as well, if you do not have the 3br fix to get into download mode (since you said you get into download mode via adb), i would suggest you flash the fix asap before you lose the ability to use adb.
wang1chung said:
welcome to my world........flashes fine, wiped data/cache, still freezes at the 's'. i just sent my phone in after i couldn't get it going after flashing 40 times.
it would seem your sdcard is corrupted or fried.........try flashing some more roms (jg9 or jh2) with different pits (512 and 803) and wipe data/cache. samfirmware.com for the roms.
as well, if you do not have the 3br fix to get into download mode (since you said you get into download mode via adb), i would suggest you flash the fix asap before you lose the ability to use adb.
Click to expand...
Click to collapse
ive been sitting here for 3 hours...have a exam tommorow and am fed up. Problem is i bought this phone from a friend, so warrranty is out of the option.
The other problem WHICH can be solved somehow...is that my computer sees my phone. (kies does..but wont connect)..i can "technically" use odin if i can somehow get my phone to work with it.
If the case that my internal sd card is fried....i dont have warranty, do i have manufacturer warranty?. aka samsung?. i dont know just a thought.
can you get into download mode? i assume no as i had the same issue, and adb wouldn't work unless the phone had fully booted up. odin will only recognize your phone in download mode.
the only options you have are:
make a jig with 301k resistor to get your phone into download mode and try flashing
send your phone out to be repaired (some other thread mentioned repair shop in ontario)
go into bell and see if they will take your phone in for repair (samsung 1yr warranty)
wang1chung said:
can you get into download mode? i assume no as i had the same issue, and adb wouldn't work unless the phone had fully booted up. odin will only recognize your phone in download mode.
the only options you have are:
make a jig with 301k resistor to get your phone into download mode and try flashing
send your phone out to be repaired (some other thread mentioned repair shop in ontario)
go into bell and see if they will take your phone in for repair (samsung 1yr warranty)
Click to expand...
Click to collapse
i CAN get into DOWNLOAD MODE. but problem is ODIN doesnt see my phone
edit* could you give me a link to that store?
ah, ok...........i had the same problem, but after i installed the drivers for it, no more problems.
you should try that before you send your phone in.
edit: found the link
http://drivers.softpedia.com/get/MOBILES/Samsung/Samsung-Galaxy-S-USB-Driver-for-Windows-x86.shtml
If you're phone can get into download mode then it should work. However, Odin is somewhat temperamental, have you tried Heimdall?
Benjamin Dobell said:
If you're phone can get into download mode then it should work. However, Odin is somewhat temperamental, have you tried Heimdall?
Click to expand...
Click to collapse
i have just woken up. my phone is now dead, i cant turn it on. i have tried connecting the charger and it wont charge my phone......anyone have any ideas? is it bricked? internal SD card fail?......i dont have Bell warranty, would samsung canada cover this issue? as internal sd cards area known to fail?......thanks.
edit** never mind, it is now charging. i will keep this thread updated when i finish my exam today and let everyone know where my phone stands. So far i think it is a internal sd card error. But i am hoping after a full charge it may work again.
hmm still same thing, i load to "S" screen and it shuts off, i can still access 3 button recovery and download mode. i just called samsung too, they said to call my service provider, but problem is i bought the phone second-hand.
Have just flashed JH2 firmware and JG5 firmware on phone with ODIN, phone still boots up to "S" logo and then shuts off .
edit** only JH2 firmware will go through to my phone on ODIN, i have tried a 2nd time, it goes to the S logo....looks like it will load to phone, and then just doesnt and shuts off.
So is it safe to say the phone is bricked?.....i have heard of someone in this forum saying there was a unofficial samsung store somewhere in Ontario that fixes galaxy phones?....anyone can link me to this?. I don't have warranty as i bought it 2nd hand. hmm..now idont know what to do, besides, i guess, save up and buy a new phone.
edit** it cant be bricked if i can still access recovery and download mode? right.
Phone is OFFICIALLY bricked, tried flashing a 803 pit file, now it wont power on, or charge through wall charger. thanks to all who helped in little ways. but looks like ill have to buy a new phone.
jark99 said:
edit** it cant be bricked if i can still access recovery and download mode? right.
Click to expand...
Click to collapse
that would normally be true........with one exemption to the rule.......if your sdcard is corrupted/fried.
if you have flashed back to 2.1 with repartition and wiping multiple times with different PITS, and still the same issue, then nothing will help (at the moment) aside from sending it in.
I Had this exact same issue a week ago. My guess is that your internal SD is dead and you will need to send it out for repairs. Im still waiting for mine from bell to see if they only reflashed or replaced the whole motherboard.
Light
Problem is i dont have Bell warranty....so i am kinda a goner. unless someone has a suggestion?
Just because you don't have warranty doesn't mean you can't pay to get it repaired (at least get it inspected and a quote). Should be much cheaper than saving up for a new one!
If you bought it from your friend, they should be able to send it on your behalf.
Sorry to hear about your issues :/
JimiJam said:
Just because you don't have warranty doesn't mean you can't pay to get it repaired (at least get it inspected and a quote). Should be much cheaper than saving up for a new one!
If you bought it from your friend, they should be able to send it on your behalf.
Sorry to hear about your issues :/
Click to expand...
Click to collapse
In Ontario, the only way to get our phone repaired is through Bell sending it to a service center, Problem is my friend doesnt have the receipt. He bought it from a friend. Its past through 3 hands to get to me. Friend's Friend > My Friend > ME.
So...i am currently looking at cell repair shops to see if they can fix this problem....BUT i am assuming alot of them use Odin or some sort of flashing, WHICH i have already done .....
I also called 5 bell stores to see if i could get the receipt printed out using the IMEI code, all of them said this information cannot be provided due to "privacy issues." They told me to call Samsung or talk to a 3rd party cell repair center.....fml.

[Q] Data recovery on Verizon SM-G900V Android 4.4.4

I have a Verizon Samsung Galaxy S5, SM-G900V, running Android 4.4.4. I accidentally ran a factory restore, wiping out my files. I want to try to get the data off of it, since the files may not yet be overwritten, but I have no idea of how to go about this, especially using a method that does as few writes to the internal memory as possible (to increase the chance of success). I would very much rather not root, or at the very least not trip Knox or otherwise void my warranty. However, I might be willing to risk it if necessary. I have never rooted before, and it seems as though rooting utilities have a difficult time with this phone (at least in part thanks to Verizon).
I have not found any guide on how to do data recovery in this situation. I've tried at least one recovery program that was completely useless, though that might be due to lack of root. I am familiar with computers, and Linux, but Android is very foreign to me, and it seems like most data recovery attempts require me to mount the device on a computer as a disk drive. Although I've gotten it to connect for file browsing and transfers, I have not managed to get a connection where it acts like a mountable, normal disk. Naturally this rules out getting a memory image with this method, leaving me rather stranded.
Can anyone provide me with some assistance? I'm not expecting to fully restore the phone, but I've got some files (especially the memo and contacts) I'd rather not say goodbye to since my last backup.
Any assistance would be greatly appreciated. Thank you.
NoBricksPlease said:
I have a Verizon Samsung Galaxy S5, SM-G900V, running Android 4.4.4. I accidentally ran a factory restore, wiping out my files. I want to try to get the data off of it, since the files may not yet be overwritten, but I have no idea of how to go about this, especially using a method that does as few writes to the internal memory as possible (to increase the chance of success). I would very much rather not root, or at the very least not trip Knox or otherwise void my warranty. However, I might be willing to risk it if necessary. I have never rooted before, and it seems as though rooting utilities have a difficult time with this phone (at least in part thanks to Verizon).
I have not found any guide on how to do data recovery in this situation. I've tried at least one recovery program that was completely useless, though that might be due to lack of root. I am familiar with computers, and Linux, but Android is very foreign to me, and it seems like most data recovery attempts require me to mount the device on a computer as a disk drive. Although I've gotten it to connect for file browsing and transfers, I have not managed to get a connection where it acts like a mountable, normal disk. Naturally this rules out getting a memory image with this method, leaving me rather stranded.
Can anyone provide me with some assistance? I'm not expecting to fully restore the phone, but I've got some files (especially the memo and contacts) I'd rather not say goodbye to since my last backup.
Any assistance would be greatly appreciated. Thank you.
Click to expand...
Click to collapse
My experience has been that once a factory reset has been done, that's it. Your phone is back to the state it was when shipped from the manufacturer. Any personal info is gone. One caveat though. Unless you've backed up to a "cloud" (VZW provides this with Contacts natively) or saved to a micro disc, you are out of luck.
Wish I had better info for you.

Help! Help! Help! Please!

Bought a OTG from China, used one, left plugged into the phone as I slept...don't know if it's the cause of my troubles to start happening, or if the Twitter app I installed at the same time is the cause.
The phone became TROUBLE and I eventually decided to try going back to stock. I did manage to get stock on but couldn't use because the phone immediately would display the dreaded "Unfortunately.......", which pops up so often that you cannot do anything. So I decided to do a full wipe from factory recovery. Since then, the phone wont power on at all! I have left it to charge overnight, all day, NO POWER!!!! I have read many similar accounts. I lost as what to do! I had ZERO power issuses before. Saw a vid where a guy says the power switch is faulty. He ordered one from eBay and replaced it. 1) I don't think it's the case. 2) don't think I wanna try soldering, etc.
Any help would be appreciated!!!
I have the 910W8 from Rogers in Canada. ODIN flashed with no problems (used the latest firmware from sammobiles for my phone) but would get that error after the flash, causing it to be unuseable. I flashed a second time and same thing. That's when I decided to do a wipe from recovery. Now it won't boot up.
Wow! NOBODY?!
kojam said:
I have the 910W8 from Rogers in Canada. ODIN flashed with no problems (used the latest firmware from sammobiles for my phone) but would get that error after the flash, causing it to be unuseable. I flashed a second time and same thing. That's when I decided to do a wipe from recovery. Now it won't boot up.
Click to expand...
Click to collapse
Cannot believe nobody has replied. I did get one of the usb things from a very nice member (i have to register myself as someone who now has one) but the phone is still not working.
Having done some confusing reading to try to fix mine but don't think i can.
Wondering if there's a good, reliable, store in the GTA (north end preferrably) that can do repair with JTAG? Wondering if there's any hope in recovering this phone. I get the impression that there's a good chance JTAG repair can bring it back to life.

XT1644 No longer connects to any PC

I have been going nuts as of late trying to figure what happened with my Moto G4+. It was working fine, could connect to my pc no problem, then all of a sudden out of the blue, nothing. It only connects as a charger. I've checked it with different USB cables, different ports, even 3 different computers. Still will only connect as a charger. I've even tried it in recovery mode, still not recognized by any computer. I have not restored the phone as of yet due to a ton of pictures and whatsapp chats that I need to save. I have installed Xender to start to move some stuff off the phone, but I'm not too sure that a factory restore would help this. I have read that it could be a USB issue with the phone, either the port or the chip it uses itself. While I know I can replace the port, the chip is beyond what I have equipment for. I have turned on developer mode, and its set the USB mode to MTP by default, I've tried changing it to PTP as well, but the phone will only charge and is never recognized by the pc. All software and drivers have been updated, uninstalled thoroughly, reinstalled multiple times to no avail.
Is there any chance that this IS some form of software thing? Or am i just going to have to use the Zender app to move things between my phone and pc from now on. Until I can possibly send it off to Lenovo since it IS under warranty.
Any help is appreciated.
Just got off the phone with Lenovo/Motorola, and they are giving me the option that I wasn't wanting to hear, do a complete factory reset on the phone after removing the account information from the phone. Gee, that's what I was trying to avoid. Looks like I'll have to figure a way to completely back up the phone via wireless and hope I can save all my data needed to restore it later.
Will be trying the factory reset, but I'm not feeling very good about this at the moment. Will update later when I can get this done. But in the meantime, please suggestions.
Thank you again.
Provide some more info about what ROM you're running, etc... The more info you can provide about your situation, the more likely you're gonna be helped.
What ROM:
Stock? If so, what version and security patch?
Custom ROM? If so, which one and build date..?
I also have the xt1644 and don't have any issues whatsoever connecting to my Laptop, granted I run Linux on my personal PC. I also have zero trouble connecting to the PC's at my work which all run Windoze.
You mentioned you've tried connecting to your PC thru Recovery, so I would have to assume you have TWRP installed, no? If so, which version and by whom?
I'm running full stock room, no mods, build NJPS25.93-14-4, security patch of March 1, 2017. As for the recovery mode, that was the stock recover/bootloader. To where it should be raw adp mode. Even in that mode it is never seen by the computers I've tried. I can't install the newest security update because it won't mount internal nor external memory. I'm at work at the moment and if you need any more information, please let me know.
Thank you
rainfellow said:
I'm running full stock room, no mods, build NJPS25.93-14-4, security patch of March 1, 2017. As for the recovery mode, that was the stock recover/bootloader. To where it should be raw adp mode. Even in that mode it is never seen by the computers I've tried. I can't install the newest security update because it won't mount internal nor external memory. I'm at work at the moment and if you need any more information, please let me know.
Thank you
Click to expand...
Click to collapse
Did the factory reset work? As I'm suffering from a similar problem
Have not done the reset yet, still finding the best way to back up everything, plus finding the time. Will be doing it sometime this weekend though
I just did the compete factory reset, and as i feared, it made no difference. So all my data is gone (saved what I could) and will have to figure a way to get a backup phone working while I have to send off the phone for repair. At least it's under warranty.
I have the same problem. I didn't do the factory reset (yet), but you confirmed my fear, the factory reset won't fix it. Too bad my phone isn't under warranty anymore.
Did you send it for repair?
What was the problem after all?
My XT1640 seems to be falling apart. Bluetooth stoped working out of the blue. Can't read SD card anymore and now USB connection isn't working.
My apologies for not doing a follow up post. I was able to send it back to Lenovo and the replaced the phone so it's back up and running fine. If it's out of warranty, then I'm not sure what avenue you can take aside from maybe finding one that's got severe screen damage but a good non blacklisted board and change it out. Aside from that, I can't tell you what they found wrong with it. I would assume the usb chip may have gone out, but without knowing the fate of my original phone, I can't say.

Rooting an sm-n910t WITHOUT a factory reset

(SOLVED)
Hi,
Ive been searching around all week now trying to find a way to do the above, root my note 4 without a factory reset.
As far as i can gather, my bootloader is unlocked.
I suspect it has had somekind of non-t-mobile standard wizardry performed upon it prior to my ownership (2nd hand). The reason i think this (naive?) is as i understand it, these, in the UK, were locked to t-mobile sims new, however, mine can use any sim. also, since my ownership (couple years +), maybe 3 or 4 times it has randomly rebooted and gone into some kind of anti-"fiddling" mode stating something along the lines of "this phone has none genuine blah blah and is now locked. take it into a t-mobile shop to get fixed". A simple battery pull has "fixed" the issue each and every time.
Now, the actual main reason i want to root this, apart from the obvious other advantages, is to be able to perform a complete backup (including all the backup locked out apps). i have a few apps ive paid for, but have since been pulled from the play store, thus, should this phone die, i have no way of restoring them.
it seems that, the only way to backup these apps is to root the phone. i can only find ways in which to root my phone that involve a factory reset. hence im stuck in a catch 22.
According to posts i've read, fastboot doesn't work with my phone. I have been reticent to actually follow through with any method which may reset/factory wipe my phone (as, if i understand it correctly, changing the bootloader/recovery will?).
even though i have found apk's for some of these apps, they are only for the trial versions, and not what i have previously paid for. furthermore, some of these companies have either gone bust, or simply refuse to respond to my emails. losing their cache i can live with, losing the full apps i "can't".
i use a laptop with arch installed. i have occassional access to a windows10 pc.
please please tell me it is possible to root this phone without losing these apps. Or at the very least, a way of pulling/backing up these apps.
ive not found a browser that can see into the data\app folder. adb can see into the data\app folder and pull apps, but not the apps i want to backup which have been pulled from the play store that ive paid for.
phone details:
model sm-n910t
android 6.0.1
baseband n910tuvu2eqi2
kernel 3.10.40 - 9385989
[email protected]#1
build no mmb29m.n910tuvu2eqi2
Hrafnblod said:
Hi,
Ive been searching around all week now trying to find a way to do the above, root my note 4 without a factory reset.
As far as i can gather, my bootloader is unlocked.
I suspect it has had somekind of non-t-mobile standard wizardry performed upon it prior to my ownership (2nd hand). The reason i think this (naive?) is as i understand it, these, in the UK, were locked to t-mobile sims new, however, mine can use any sim. also, since my ownership (couple years +), maybe 3 or 4 times it has randomly rebooted and gone into some kind of anti-"fiddling" mode stating something along the lines of "this phone has none genuine blah blah and is now locked. take it into a t-mobile shop to get fixed". A simple battery pull has "fixed" the issue each and every time.
Now, the actual main reason i want to root this, apart from the obvious other advantages, is to be able to perform a complete backup (including all the backup locked out apps). i have a few apps ive paid for, but have since been pulled from the play store, thus, should this phone die, i have no way of restoring them.
it seems that, the only way to backup these apps is to root the phone. i can only find ways in which to root my phone that involve a factory reset. hence im stuck in a catch 22.
According to posts i've read, fastboot doesn't work with my phone. I have been reticent to actually follow through with any method which may reset/factory wipe my phone (as, if i understand it correctly, changing the bootloader/recovery will?).
even though i have found apk's for some of these apps, they are only for the trial versions, and not what i have previously paid for. furthermore, some of these companies have either gone bust, or simply refuse to respond to my emails. losing their cache i can live with, losing the full apps i "can't".
i use a laptop with arch installed. i have occassional access to a windows10 pc.
please please tell me it is possible to root this phone without losing these apps. Or at the very least, a way of pulling/backing up these apps.
ive not found a browser that can see into the data\app folder. adb can see into the data\app folder and pull apps, but not the apps i want to backup which have been pulled from the play store that ive paid for.
phone details:
model sm-n910t
android 6.0.1
baseband n910tuvu2eqi2
kernel 3.10.40 - 9385989
[email protected]#1
build no mmb29m.n910tuvu2eqi2
Click to expand...
Click to collapse
Have you tried Odin? Samsung phones don't use fastboot but have their own flashing tool.
QuoPrimum said:
Have you tried Odin? Samsung phones don't use fastboot but have their own flashing tool.
Click to expand...
Click to collapse
I'm now rooted, cheers
I used ODIN on windows and CF_Auto Root.
I was just incredibly worried about getting a phone wipe/reset. I think, with having read through so many different guides and discussions, and having first tried to find a linux only solution, I'd ended up confusing myself. It just seemed that, when I thought I understood the process enough to actually physically start the rooting, all I could see was boot loop, bricking and factory reset issues in the guides.
Awesome forum.
Any apps you buy on the play store don't just disappear.
Check your actual purchase list for your Google account, it'll force a cached page.
Which is how I found out Activision pushed a (paid) mobile version of Zombies, removed it, then pushed the same game to the market which they continued to update.

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