Everyone who's eager for the 3.2 release tried updating their tablet using the built in option however came across various issues.
I tried signing in but kept getting the same "wrong password" error and then even tried creating a new account using a different email and was unable to.
When I called Samsung the only thing the tech advised me to do was to perform a factory reset which I'm sure everyone knows is most electronic companies "cure for all things" and I hate performing it.
I refused to go this route and stood my ground with the tech. The only resolution he provided was for a hard reset but I refused. If a website is telling me that the password is incorrect surely there must be a way to reset it!
He kept putting me on hold but finally provided me with this website which should solve any and all "wrong password" issues
http://www.samsungdive.com
If you go there and perform a password reset or create a new account the account should allow you to sync.
Once on the website click on Log In and it will provide with options to reset or create a new account!
Good luck guys and if this works for you please "thank"
I was able to use this website to fix the samsung account on my SGT. It still says "sync is off" in the account tab for my samsung account, but maybe thats by design? Either way thanks for the site
You need to exit out of that and go into apps. Hit Samsung apps and go through that apps setup process. Then you should be able to do your sync through the samsung sync sign in.
This does seems to work. I confirmed it.
I also received the same link in an email a few days ago - but I guess their website was not working, because it still failed for me. I responded to that email and **** all over Samsung's ****ty support. I guessed they somehow listenend.
Anyway - this is Working!!!!. Login to this website, reset your samsung.com account's password. It will send you an email, confirm that and change your new password. Then use these exact credentials to logon on the GT 10.1. But First, clear the cache of Samsung Apps and Samsung Account.
guys, this is NOT Samsung apps (as stated in the previous two posts!!!!!!) you need to login to, but login by creating another Samsung account under settings, accounts...., with those credentials.
Thanks, got it working. I didn't even know we had to put our Samsung account on to the tablet.
Didn't workm Screw Samsung
Alas none of these worked for me. I even closed the samsung account and started a new one and this thing did not work . Just the same ... I won't ever purchase a samsung mobile device after this... I mean i got burned with the galaxy tab 7 taking so long to get updated then it was the galaxy S phones now this... I am done..... Sorry Samsung you just lost a customer. These quirks are unacceptable esepcially seeing how much we pay for these devices.... Straight to Ebay this tablet is going. I will just hold off until sometime after Christmas... by then a better tablet by a better company that cares about its US Customers will surface. So if anyone wants to buy a 32GB Metallc Galaxy Tab 10.1 with the book case and the USB dongle. Hit me up. Samsung I am done.!!!!
Nice Tablet but crummy support and in this day and age to have such a stupid quirk with a website....
im sorry your having those issues dude, mine is running perfectly and today miraculously it took my samsung accounta nd logged me in after having made so many unsuccessful attempts.
I don't have this elusive "Samsung Apps", I'm rooted can I download it somewhere? Thanks.
Sent from my GT-P7510 using XDA Premium App
My Tab's Samsung Account isn't sync'd, and I have never signed into Samsung Apps and have downloaded a few things. I didn't even know you were required to, because I never did.
I checked for updates and it says there isn't one available, but am wondering if it is working correctly or not.
I have the Samsung Apps app and it works, but under accounts it shows that Samsung account is not syncing and no option to enable sync. I went to Samsungdive.com and I was able to log into my account there. There are no settings in the samsung apps app.
So what is the deal with samsung sync? Are you instructions for getting that working? I am a bit confused. Thanks
So should this Samsung account thing be syncing? Mine isn't and i even tried the factory reset, still says "Sync is OFF" Anyone got any help.
I recently changed my password for my samsung account now i cant even connect to samsung account keep getting wrong password very very frustrating!
I tried going to samsungdive, it won't even recognize my samsung account. i cant make a new one with any of the 3 emails I have, I cant sign in with any of them either, only on samsung.com
I tried recovering a password and it even says my email doesn't exist in their system....garbage. then I try to make a new account and it says to enter a valid email.... what the phuckkkkkkkkkkkk
I really don't understand this samsung account sync, I created an account when I first started tab, able to login to samsungdive.com but my tab shows that it is not syncing in the accounts/sync options.
Every few times at startup I get a FC with the samsung account.
WTF
This sucks.
I'm guessing what I'm about to detail is the same as everyone else:
1: On first boot of my pre-touchwiz GT10.1, I created some sort of Samsung account.
2: Every boot since then prompted me with two force close messages, both being some sort of Samsung process, blah, blah, blah.
3: Today, I get the touchwiz update, it installs.
4: I can log into Samsung Dive website with my established Samsung account no problem, and it knows I have a GT10.1. But it can't do anything with it, saying I have to enable Google Location Services, and Remote Control.
5. I go into settings on the GT10.1, Google Location Services is already enabled, Remote Control is not. I attempt to enable it, but get a prompt for a password with a blank ID. It will not take my KNOWN Samsung Account password. I can't delete it and create a new one without doing a factory reset.
Is there a solution to this pile of horsecrap yet??
I also can't login when attempting to update. I don't have an account specifically on my GT for samsung, but did register on line when I purchased it. Is this a common problem? Perhaps we were supposed to create the samsung account using the accounts option in settings.
BTW, my error is incorrect password even though I can login to the website. I can see my registration info
88EVGAFTW said:
I tried going to samsungdive, it won't even recognize my samsung account. i cant make a new one with any of the 3 emails I have, I cant sign in with any of them either, only on samsung.com
I tried recovering a password and it even says my email doesn't exist in their system....garbage. then I try to make a new account and it says to enter a valid email.... what the phuckkkkkkkkkkkk
Click to expand...
Click to collapse
My Tab is on TW, but my brother is having the exact same issue on his Tab as you.
Has anybody ran into this problem?
Made2Last said:
My Tab is on TW, but my brother is having the exact same issue on his Tab as you.
Has anybody ran into this problem?
Click to expand...
Click to collapse
I have similar problem; I set up and registered my 10.1 and can access it at Samsung.com "My Account". I was told to set up recovery etc at samsungdive.com and could not sign in and was told that I had to create a new account there using a different email (Dumb), I did and can sign in but can't do anything else? I am waiting for an answer from tech via email. Even on the samsungdive page it says one account works for all?
Also on 10.1 under Settings:Location & security:find my mobile;remote controls if I check that box it has my correct account email but won't accept my password? This was when I first called tech and they told me to use samsung dive. Somewhere Samsung doesn't have their act together.
(oops, redundant info).
Sent from my GT-P7510 using Tapatalk
bobng said:
Somewhere Samsung doesn't have their act together.
Click to expand...
Click to collapse
QFT.
If they respond to you with a fix, let me know here please!
Sent from my MB860 using XDA Premium App
hi im new to rooting and i need a bit of help
my note 4 is stuck at the "samsung account this device is locked " the thing is the email address i used for the samsung account no longer exists (its o2 email just been on chat for the last hour) now when i go on the note 4 and click forgot password its sending it to the old email.
anyone now away round it plz tia
login to your samsung account with your old password and unlock the device from a web browser.
Tried that pal Iv been told by samsung just make another account which I have 4 times I'll add a picture of the problem
My mother sent me a S7 Edge from T-Mobile (SM-G935T) to give my aunt. I received it, removed my mother's e-mail from it, reseted to factory settings and after log-on, FRP popped in. It asked for a email previously configured, so i got my own again and worked just fine. Send it to my aunt that didn't knew how to configure a new email for her and i think she sent for some friends to try it. Everybody apparently got a e-mail there and tried to format, i have no further info about that. The problem is... She sent me the smartphone again and now i can't get passed FRP.
TL;DL: Can't get passed FRP.
FRP lock = To prevent stolen phones to be used. Log in to the Google account you used before wiping.
@Eric1084, the think is that my account is no longer able to log in cause the device was sent to multiple persons that tried and got their account there.
@Eric1084, the think is that my account is no longer able to log in cause the device was sent to multiple persons that tried and got their account there.
You should contact the people you've given access to the phone, and ask whether they forgot to remove their account from the device prior to wiping it. You can ask them to temporarily change their Google account password, so you can log in and remove their account. Any other solution will be attempting to circumvent Samsung's safety measure to prevent stolen phones from being activated/used.
I have Galaxy s8+ and want to bypass to bypass it's lock screen. As my little sister set it up and then she forgets it. Any other method than Gmail or Google assistant ??
Just do a hard factory reset. FRP will be put into play but that shouldn't be a problem since you should remember the password to your Google account. This story sounds a bit shady as far as i am concerned but hey, if you didn't have security setup on your phone in the first place and let your sister tinker with it, the blame is on you. ?
?? you are right bro but the point is I have some imp data in it and I didn't setup security on it because she love to play games on it and now she had setup the pass and forgets. As I asked her not to play game on it ??
I think you if you have a Samsung Account you can do something to change it. I think?
Try Google's Find My Device or Samsung's Find My Mobile (if there's a Samsung account set up on the phone).
I just unlocked my Sprint S8 v9.0 running into "sign in using owners account" message
I just unlocked my sprint S8 running android 9.0, my brother set up this phone as a gift with a dummy account cause I was in the hospital at the time, didn't save any of the information, and now I'm trying to get back into my Sprint S8 running Android 9.0. I get to the Verify your account, enter the account ive been using on this phone since I've had it and it says "enter an account of the owner of the device" or something like that.
Can I get past this without that dummy account? I can follow instructions if someone can send me the right information
Thanks in advance
So you probably used a phone number or something to verify that account, right?
That's good in case you do not remember the actual email address.
Use another phone, get to https://accounts.google.com/signin/recovery and do a password re set, using the phone number you used.
It's really easy.
cmcclure100 said:
I just unlocked my sprint S8 running android 9.0, my brother set up this phone as a gift with a dummy account cause I was in the hospital at the time, didn't save any of the information, and now I'm trying to get back into my Sprint S8 running Android 9.0. I get to the Verify your account, enter the account ive been using on this phone since I've had it and it says "enter an account of the owner of the device" or something like that.
Can I get past this without that dummy account? I can follow instructions if someone can send me the right information
Thanks in advance
Click to expand...
Click to collapse
maybe thats FRP lock. Try googling.
Mohamedkam000 said:
So you probably used a phone number or something to verify that account, right?
That's good in case you do not remember the actual email address.
Use another phone, get to https://accounts.google.com/signin/recovery and do a password re set, using the phone number you used.
It's really easy.
Click to expand...
Click to collapse
which phone number? I don't have access to the Sprint master account, the phone was set up with a dummy account (we can't remember the random numbers he used at the end) and then while I was using the phone I was using my personal google account. The only one info I have access to easily is my account is the personal, and the dummy account might be borderline lost forever