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Trying to see if there's something in common with those who are experiencing lock ups.
My crashes arent frequently but it has happened a few times
Seem like I am having some crashing, though it seems to be dependent on using data service with little or no 3G reception. 16gb Model.
My units is not crashing all the time but it does it at least once a day which is bad. It seems to be when trying to switch between using cell network and WiFi. Would be nice if it was fixable with firmware.
Mine hasn't crashed so far. I tried downloading Harvest Game and it went fine over wifi. Tried heavy browsing with music in bgrnd and that too was fine. Only issue was the Bluetooth not communicating to the car properly. Its been a week now.
ive crashed only once, which was in the newsroom app, i was also updating marketplace one time and instead of crashing it would just take me back to the start menu..
mine has been crashing quite a bit...16 gig less than 14 gig available...
In the first 36 hrs I had the phone, I spent at least half of it in the PC connect screen. The phone would not boot...well..sometimes. Then it would boot by itself...reboot rather.
I called MS, ZUNE support. They helped walked me through some basic steps. Apparently I was touching the side buttons, camera, volume down, while powering up. Not sure if this was true, but dam they could reproduce the PC connect everytime. Since that call, I was more careful about powering up and have had no problems since.
I do get a lag in IE on WiFi, sometimes, not often, but daily. I found a web page that always sends me back to the desktop.
But crashing.....I have to be honest and admit that most of the crashes...if not all, in the first 36 hrs, probably were user errors. Now, I'm not a novice. I own more smartphones than most people on this forum. And if the phone buttons are that sensitive, then something is not right. However, since I've grown accustomed to the button layout and sensitivity, I've not had a single malfunction.
I've also recognized that certain apps are prone to causing, umm....unexpected results. Maybe instead of voting on crashes...we should keep a list of app suspects....
I got 2 units.
The first one had the Wifi issue and was constantly crashing.
The second one the Wifi is good, and it never crashed.
Maybe is related?
It seems to me that my device crashes a lot when my Wifi is on
sureloch said:
Seem like I am having some crashing, though it seems to be dependent on using data service with little or no 3G reception. 16gb Model.
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Same here, also 16GB model. Every crash I've had has either been related to the Marketplace, or it's happened when my rickety 3G connection had poor signal.
This sucks. Mine is crashing EVERYTIME I try to dl something related to xbox live (games) over wifi. Should I have this exchanged???
Crashes a lot. Sometimes back to back so after doing numerous battery pulls, I had mine switched out. Its always an app though that crashes it and the screen becomes unresponsive. Phone goes to home screen and the people hub is grayed out. Its not an os specific crash cuz my hd7 doesn't do that.
So far phone is mostly stable, crashes have been only with wifi enabled, and only had 1 other crash without wifi on. Been running for the last 3 days, no crash at all.
I have had my phone almost a week and have been noticing the crashing a bit more frequent. It always seems like when I am in the MP or using an app that requires retrieving data from the cloud.
I got mine since November... never saw it crashing
Only once it would not start...I had to remove the batteries and put them back on.
I have a feeling it goes with having it in your pocket for a long time.
Sometimes (happened twice in 3 month) the screen locks but it has something to do with static electricity, or rain (I switched on and off and it worked).
I got it upgraded to 32 GB by swapping the micro SD card.
Took a while to boot.... (I think it reformats the card) worked like a charm!
Fankly, it is the sexiest piece of hardware I've owned in a long time.
Much more stable than any phone I ever owned.
I've had my 16GB since the 28th. I have not had a single crash, freeze or hang in the 5 days I have been using it. OS performance wise, it has pretty much been perfect.
I am probably not a typical owner though. I was an existing T-Mo customer on the EM+ plan. I didn't have to call or activate the DVP with T-Mo. I just took the SIM out of my flip phone and put it into my DVP and was up and running. Since I am on EM+ and I paid full price for the phone, I am also not required to have a data plan and I haven't gotten around to adding one yet. Everything I have done is solely over Wifi. I think the fact that I don't have a data plan is going to wind up being the explanation for my lack of problems. I don't know if it is a Microsoft or Dell problem, but 3G and WiFi just don't seem to get along well on the DVP.
Even though I have been limited to Wifi, I have been using this thing constantly trying to get everything setup. I haven't had any Marketplace issues at all. I've been using the Facebook, Twitter and Netflix apps quite a bit. No Xbox Live stuff or YouTube app though. I installed the LastPass app and tested almost all of 50+ logins without any issues. All in all, I think I have given my DVP a fairly tough stress test and I honestly have to say it has passed with pretty high marks.
That's not to say my DVP is perfect though. I have had some bugs. The biggest for me is the cellular antenna. I get a mediocre phone signal in my apartment. My flip phone would hover between 2 and 3 bars out of 5. I get much worse reception on the DVP. I get a ton of No Service notices, especially when I pick it up. But it isn't just a death grip issue. I'll sit the phone on the arm of my couch and watch it fluctuate between No Service and 1 or 2 bars. If I want to make a call on the DVP, I have to take laps around my apartment trying to find a decent signal. Not fun. Outside of the dead zone that live in the reception is fine. If I get 5 bars, it stays at 5 bars no matter how I hold it. I also don't care for the SMS texting app. When I attempt to send a text while I have a low signal, I don't get a confirmation either way after I hit send. I sent 3 texts in a row out on Thursday afternoon and only 1 got through. It would have been nice to see a "Message Sent" or Message Failed" confirmation either way. I also can't import Contacts from my Sim. I see the box for it on my People Settings page, but it is greyed out. Very annoying. And I know it's a known issue with Microsoft, but the not being able to connect to a WiFi with a hidden SSID is just ridiculous.
I really haven't made up my mind yet on whether I am keeping my DVP. On the one hand, I really like WP7 and it seems like I got lucky and got one of the problem free DVP's. But I'm also not sure if I can live with the bad reception at home. I guess I'll just have to wait and see if anything interesting is announced at CES.
16GB and it locked up all of the time... It would just freeze there with whatever it was on the screen. That happened until I turned Wifi off. Now it's great. The only time that it crashed with wifi off was when I was running Beezz and it just hard locked for some reason.
So I would like to have Wifi... 3G coverage is spotty at best where I live. What are the chances of a firmware fix, ya think? I'm almost tempted to send it back to Dell... Even though I love it to death. Gosh that keyboard is amazing...
I sure hope it gets sorted out...
Can someone list the symptoms of crashing? Is it just screen freeze or apps won't launch when touched or something different? I had case y'day where except people, email and phone, none of the other apps would launch. When launched it would just return to the home screen right away. Then a battery pull fixed it. That was the first i had the issue since receiving the phone on 12/23. I have time till end of this week to decide on return or replacement.
MikeDupp said:
I am probably not a typical owner though. I was an existing T-Mo customer on the EM+ plan. I didn't have to call or activate the DVP with T-Mo. I just took the SIM out of my flip phone and put it into my DVP and was up and running. Since I am on EM+ and I paid full price for the phone, I am also not required to have a data plan and I haven't gotten around to adding one yet.
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Mike, have you received any calls on it yet? My experience has been that you can make outgoing calls all you want, but you need to tell T-Mo the new IMEI number to receive calls. That could also be why you haven't gotten a notification about the text messages.
When I called T-Mo to get the phone set up, they also told me about the available insurance plans (from $5.99/mo that covers the phone completely-loss/theft/damage/etc, to less than $2 for minimal coverage). I was on an out-of-contract plan too and had to pick up the phone at full price. My plan was phone+data, no messaging, so I only pay for texting. Everything done over WiFi or 3G has been great.
As for crashes, I think it's locked up 3 times now that required removing the battery and putting it back in. Those all happened within the first few days of owning it, but not since. (got it on the 23rd)
Lately, since my phone got a little wet (dried out the phone in rice and cleaned it out with Rubbing Alcohol), some apps on my phone have been running slow.
I thought maybe it was just the application at first, so I cleared the app's cache. Then I noticed it took a long time to display images from Google Now (such as movie suggestions, or weather icons). So I took the time to completely reset my phone from scratch and flash NAE ROM and Firmware (without the bootloader) this afternoon. After waiting for everything to download and get setup, I tried browsing a website. It took forever, what should have immediately loaded (within 5 or so seconds), took 10+ seconds to load. Tried logging into pushbullet. I remember that the login process was quick and painless. Again, this took a while to load. The initial configuration for the phone setup which is usually quick for me, took a while to just login to my google account.
I was wondering if maybe the cause of this slowness is something happened to the internal storage when it got wet. Are there any programs that can test the phones internal read and write speed, or possibly any networking throughput applications that you all could recommend? I am going to try and take it in for a warranty replacement if I can get into the Sprint store in the next day or so. I really don't want to, as I am going out of town for two weeks and don't want to be phone less during that time period.
EDIT: After running A1 benchmark, and getting average (what I think anyways) results, ~60 read, ~8 write for the internal storage (not micro SD Card). I am wondering if it is another issue, possibly that my wifi antennae or hardware is defective? As the slowness tends to be an issue when running on Wif.
EDIT2:
So after some testing, there definitely seems to be an issue somewhere a long the lines with WiFi. This happens on multiple wifi networks. Say for instance, I use pushbullet to send a link to my phone. ll, if I am on WiFi, I don't get the push notification unless I request for an update. If I turn off WiFi and hop onto 3G, I immediately get the push notification. Note, this is after a fresh re-install of the NAE ROM. So, I am mighty confused as to why this is happening. It seems like it is definitely a push notifications issue, because as soon as I hop off WiFi, I got e-mails, and several other notifications. I tried installing this and lowering the heartbeat, assuming that is the problem, but I don't think it is. Is there anything else I can do or check to verify what is causing the push issues?
Edit 5: Gonna go ahead and declared this solved, the problem hasn't come back since I factory reset and reflashed MHC19I (not Q) from scratch. No more issues with wifi not autoconnecting or taking excessively long to connect, no more battery drain (got nearly 48 hours this weekend including a good amount of time spent in a poor/oversaturated service area at the Grand Prix), etc. Probably going to wait until the May update before flashing any OTAs.
Edit 4: Two days later and still seems to be working fine. I'm seeing some other issues on the April update (significant battery drain, slow wifi connect, etc.), so this morning I tried rolling back first to January (wouldn't get LTE) and now to March (fine so far). With the exception of keeping my media, I'm setting this up completely new, i.e. redownloading everything from the Play Store, to avoid any weirdness from restoring backups.
Edit 3: A factory reset done via TWRP (which retained my media) seems to have solved it for now. At any rate it's been acting normal longer than anything I've done before. This includes restoring my apps + their data via TitaniumBackup (but not system backups), reflashing SuperSU and otherwise getting my phone back to where it started. I've tested things that were known to cause it before like having wifi active but leaving my signal area and having it revert to cell data. The only issue I've noticed now is that wifi no longer seems to autoconnect when it's in range of my router. Not a huge deal but kind of annoying, if anyone has a fix for this I'd appreciate that too.
Edit 2: This issue is NOT resolved. The problem came back after working for a little while. Once the LTE fails the wifi will never reconnect on its own. It seems like everything still works except loading images from anything (reddit, instagram, etc.) and loading bookmarks. I can make google searches, download apps, go into reddit comments, go to instagram profiles I've never been to before, and so on. Is my device defective?
Edit: It appears that going through the motions of flashing the latest update (save for recovery.img and formatting userdata) has fixed the issue. This includes reverting to the stock kernel and flashing the vendor.img, which I hadn't done before. Wifi can be flipped off and on and will reconnect and there are no "!"s anywhere in sight. Strange considering I essentially went through the whole process minus the stock kernel and vendor.img, just out of order, with no effect.
Can anyone offer insight as to what piece of that process might have fixed this? It's not clear to me which pieces of the update are responsible for wifi and cellular connectivity besides the radio and kernel. Leaving the original post below in case anyone has anything to add or is going through this same issue. I'll update this post if the issue returns.
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As of just this afternoon I'm suddenly getting a strange new issue that I can reproduce pretty consistently. I first noticed that my wifi signal was claiming to be connected but with no internet, and showed a little exclamation point next to it. I disabled wifi, and noticed the exclamation point jumped over to LTE. In both cases, I can still essentially use the connection. I disabled cellular data with wifi connected and could still browse the web, and likewise if I disabled wifi and the exclamation point was back on the LTE symbol. However, I notice some apps like Instagram will refresh posts but no longer load images, and reddit will load posts but not follow any links or load any images either.
Things I've tried:
-Flashed the 2.50 radio (down from 3.61)
-Flashed the MHC19Q system.img and cache.img
-Installed ElementalX kernel (at first it looked like it fixed the LTE issues, but really it just made the "!" go away; still seeing the same issues when I connect to wifi and then disconnect)
-Deleted and readded the nxtgenphone APN (I'm on AT&T)
-Tried to get into *#*#4636*#*#; I get "Connection problem or invalid MMI code."
-Cleared cache/dalvik in recovery (hey, you never know)
-Rebooted my router to make sure it's not an issue there; all other wireless devices on my router are fine
-Removed and reseated the SIM card
In all cases I can still send and receive texts and certain apps will continue to function about halfway, such as Instagram mentioned above. Switching airplane mode on and off doesn't help. Furthermore, once the wifi connection first gets the "!", it will no longer automatically reconnect as it doesn't find a working internet connection.
After an initial reboot it will appear to be fine; wifi connects automatically, no "!"s anywhere in sight, and everything seems to work. As soon as I disconnect from wifi, this issue starts. As mentioned, it will no longer reconnect to wifi and cellular data doesn't seem to work.
Anyone have any thoughts or suggestions as to what the issue may be? This started out of the blue this afternoon, I haven't made any changes to my phone since flashing the April image. My bootloader is unlocked and I'm rooted, and save for the ElementalX experiment (going to go back to the stock kernel) everything else is stock.
Any help is appreciated. If you need any more info, let me know.
Did your problem get resolved or did it come back. I'm having a number of problems on t-mobile since upgradingj to mhc19q
acathrow said:
Did your problem get resolved or did it come back. I'm having a number of problems on t-mobile since upgradingj to mhc19q
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So far so good, the issue hasn't returned, although I'm really not liking the latest update. I'm considering rolling back (is that something I can do? I don't see why I couldn't) to January or so.
I'm still in limbo. T-mobile have been helpful but it's in Google Nexus support's hands and they have been less than responsive to say the least.
Next step is likely replacement device but in the mean time I just finished flashing 19i and will see if that has the same issues, then I'll try the previous build.
I'm kicking myself that I didn't check the version numbers I was on before applying April update. Ah well, lesson learned,
acathrow said:
I'm still in limbo. T-mobile have been helpful but it's in Google Nexus support's hands and they have been less than responsive to say the least.
Next step is likely replacement device but in the mean time I just finished flashing 19i and will see if that has the same issues, then I'll try the previous build.
I'm kicking myself that I didn't check the version numbers I was on before applying April update. Ah well, lesson learned,
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Out of curiosity are you doing a full wipe before flashing different builds? I noticed in my case the issue didn't go away until I did a factory reset, which I think suggests something was corrupt or otherwise affected in the system partition. Since doing a factory reset (and now after doing a couple more) the issue seems to have gone away and I'm no longer having wifi/LTE issues - well, except for not getting LTE at all on the January update, so now I'm back on MHC19i.
Current status: My issue appears to be with t-mobile band 12, the new band that t-mobile is rolling out now.
It appears that the phone "prefers" band 12 to the older bands (like 4).
Rolling back to an image before band 12 was added (eg MDB08K from October) gives me back reliable LTE on band 4.
Sent logs to t-mobile and Google and waiting.
I have a Nexus 6P: stock, rooted with ElementalX v1.18 and Xposed; I'm on the latest August security update. Recently and out of the blue I've been suffering from major connectivity issues:
- A few minutes after boot, both the mobile network (3G and LTE) and wifi become nearly dead, exclamation marks on both.
- Apps like WhatsApp and YouTube work fine; Chrome, Instagram and most other apps dependent on the internet don't.
- A restart makes the net work again but just for a few minutes.
Any ideas what's going on? I really need your help!
So clearing app cache via Clean Master restores connectivity oddly, but soon enough it goes off and I need to repeat..any clues on what the problem could be?
Did You ever get this figured out boeder9?
My 6P started getting awful connectivity rates a week or so ago. Calls, email, text seem ok. It's set up the same as another that we have and mine can't even pull up a webpage anymore. Updates are coming in kbs now.
Think it's down to a hardware failure since I have another in the same environment to compare it to.
Sorry..might be late..this was due to two ad blocking modules on Xposed. I disabled them and the connectivity was restored.
boeder9 said:
Sorry..might be late..this was due to two ad blocking modules on Xposed. I disabled them and the connectivity was restored.
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This was a while back, believe I should have put my findings up here also. I wasn't using Xposed anymore since my M8. I've always used AdAway since being on Android starting with a HTC One-X. It was my Asus OnHub wifi acting up. For some reason it did not like my phone or me ?? and when I reset it I started getting 700 - high 800 Mbps through my wifi consistently when at home again. Has not happened again, could have been the firmware at the time.
So i've bought my one plus 6t about 2 months ago and i've had this problem with the internet connection from the beginning. Basically after a period of using it (like 1 hour/1 hour and a half) the connection would stop working, completely... Wifi, data everything would stop working until i rebooted the phone and it got back to normal. After the upgrade to android 10.3.0 the problem seemed to be gone but i discovered later that it just "changed". Now sometimes the connection goes really bad (like doesn't even load a song from spotify) for like 1-5 minutes and than returns normal again; this loop can go on for a lot and it is really annoying.
I don't know what casued this problem in the beginning and why it's happening now. I think there might be a stock problem with the network card but i don't know for sure and i don't know how to check. I already reset the phone once (the partial one that keeps all the photos and data in the phone) after the 10.3.0 upgrade but the problem remains.
If someone knows how to fix this/why this is happening please help me, i really don't know what to do at this point.
I would do backup and factory reset if not you can send to oneplus centre but they will do that before any repairs anyway.
I have had a similar problem on 10.3.1 and at least 1 if not 2 updates prior to the this one.
What happens go for me though, is when at home, (haven't had it happen anywhere else), connected to wifi or not, the phone randomly loses all connection to my sim. It comes back almost instantly but still quite annoying and until this post I haven't heard of it happening to anyone else, not that I have come across, at least.
And I know it's not because of where I'm at in the house or anything cause I've had the phone a year now and the problem just started within the last month or so.
Insight on this would be awesome.
I have also noticed weird connectivity drops to no service and back. that only happens rarely and will restore i seconds. havent annoyed me that much that i needed to do something about it. I travel lots with train, and when this happens on train it seems to have more difficult to connect back. it does eventually but might be enough to drop streaming music from playing.
There is definitely something going on with Oneplus and APNs. (OP7 sms and mms issues etc)
I Recommend doing a full backup with Oneplus Switch and restoring factory defaults. Then you can restore backup. Most likely fixes issue that bad to same condition as ours. if it doesnt, take it to warranty.