i cannot tell if the seller sent me their last broken device or if they know exactly what's wrong with it and they want to scam me with sending it back and forth so they "fix" it by software. they even told me in an email to prove it doesn't take the sim inserted in the proper position and they said i should send it back to them but if it has no issues i'll be paying for shipping twice. lovely implication that i can't push the simcard in the only position it could work in.
tried several simcards and it's always the same, like there's no simcard in there. the sims all work on other devices. i can't tell if it's physically damaged or if it's a software thing. i looked around for clues in the *#*#83781#*#* menu but there's nothing that could enable the simcard there.
anyone else had or fixed a "no sim" error before? thanks
Related
After sending off my second VarioII for the screen alignment issue to be fixed, instead of repairing it T-Mobile sent me a new device. I picked up the device from my local T-Mob shop, and started up the device. It went through it's normal boot up process then stopped with a screen saying that the 'Network is locked, please enter an unlock code'. In the top left hand corned the app name is displayed, it's called SimLock.
I've never had a lock on my SIM card, and it was exactly the same card that I had been using minutes early in a temporary replacement phone.
Anyway, T-Mob couldnt help me. They first gave me a 4 digit code to enter then an 8 digit PUK code, none of which worked. Also, each time I enter a number the time between tries becomes longer. I think there is also a limit (10?) on the number of tries before the SIM is rendered useless?
So, I think I will try the SIM in a replacement at the shop to check that's ok then I will ask for a replacement, cos' as far as I'm concerned it was broken when I received it, and I dont want to wait another 2 weeks for it to come back from repair.
Anyone else had this experience?
PaulB
Hi PeekBee,
The SimLock program is the network lock HTC use. I might also be used to lock the phone to a single SIM card but I'm not sure if SimLock is used for that. It appears however that the phone you have been given as a replacement has the wrong security settings enabled.
Gav.
Thanks Gav,
After spending a great deal of time on the phone to T-Mob tech support they've finally agreed that they can't get around the issue and will ship out a new one. This will be my 4th Vario II!
Hi
Ok so my phone was working fine on a custom ROM when suddenly yesterday an exclamation appeared next to the phone signal and stopped from receiving/making calls and texts. I thought it had just crashed but after soft and hard resets and changing to a few others sims I just can't get my phone signal back.
Really strange as everything was working fine. I now have trouble flashing custom ROMs and am struggling to run a stock ROM because I'm on a mac.
It's driving me crazy as my phone is now useless.
Any ideas guys?
thanks
Quick update
I've managed to get the Leo Lite ROM running and everything is good except that damn exclamation mark next to the phone to phone, which means I can't get the phone working.
Anyone know know why this is???
Have you tried the sim in a different phone?
could just be a simple issue
And I know it a simple thing............but have you got flight mode on?
johnerz said:
Have you tried the sim in a different phone?
could just be a simple issue
And I know it a simple thing............but have you got flight mode on?
Click to expand...
Click to collapse
Thanks for the reply John.
Yeah currently having to use the sim in an ancient motorola and it works fine, tested with calls and texts. Also tried turning on and off flight mode but still that bloody exclamation mark stays.
That sounds like its been blocked. Theres a network there it just isn't letting it connect. Did you buy it second hand? or off ebay?
samsamuel said:
That sounds like its been blocked. Theres a network there it just isn't letting it connect. Did you buy it second hand? or off ebay?
Click to expand...
Click to collapse
Hey Sam
Do you know what, I did buy it second hand, from a reputable store in town.
However this raises more questions than answers;
1. Why would it be blocked after several weeks of normal use.
2. Doesn't some sort of message need to be displayed stating the handset has been blocked.
Does anyone know if this is what happens when a HTC HD2 is blocked? i.e. the exclamation being shown all the time.
I presume a handset is blocked for security measures like theft. I will take it back to the shop tomorrow, they will have all the details of the person who sold it to them.
However is there no way this can happen from flashing custom ROMs? Even though that doesn't really make sense cause I had a ROM that was working fine and this happened when I was out and about.
It could be a bad rom, but it certainly wouldn't be in every rom.
I think id try going back to the stock rom, radio and spl (i.e an sd card flash, do you now if it has a provider locked rom?) and see if it is still there. If it still won't work, then it's definately either hardware or network.
The reason it could have taken weeks is, , seller trades in phone for cash, waits a little while, thinks 'i know'..., reports the phone lost/stolen to claim on insurance, insurance won't pay out without the imei being blocked.
samsamuel said:
It could be a bad rom, but it certainly wouldn't be in every rom.
I think id try going back to the stock rom, radio and spl (i.e an sd card flash, do you now if it has a provider locked rom?) and see if it is still there. If it still won't work, then it's definately either hardware or network.
The reason it could have taken weeks is, , seller trades in phone for cash, waits a little while, thinks 'i know'..., reports the phone lost/stolen to claim on insurance, insurance won't pay out without the imei being blocked.
Click to expand...
Click to collapse
Well I've tried flashing at least 6 custom ROMs, all show the exclamation mark.
The phone was sold to me as being unlocked to all networks, however I never tried with anything other than a o2 sim.
Now going back to the original ROM has its own problems. First off i'm quite new at this so sorry for sounding silly. How on earth do i go about finding out what the original stock rom, radio and spl is?
When I have these I can't easily go back as I don't have a pc, using a mac. I would have to use the sd card way but I can't find an official signed .nbh file.
I have a brand new T-Mo US HD2 with similar issue (out of the box). It's like the radio will not initialize. Did hard resets, tried to force it finding a carrier, etc, and it just will not turn on the radio.
I did find out that there is a likely issue with my SIM slot. If I attempt to remove my SIM card (which works fine in other phones) it is almost unremoveable and feels jammed in. However, once removed, I get connectivity via wifi and touch response is great.
If I insert a SIM card, it takes a LOT of pressure to reinsert it (yes, inserting it in the correct orientation), and the phone cannot connect turn on the phone's radio. Also, I get random phone.exe and credential.exe error message (plus the phone becomes very slow.
Don't know if you have any of these other symptoms, but the lack of connectivity sounds similar.
Supposed to get a replacement HD2 today, and we'll see.
I had the same problem too. I got unlocked code from tmoile and everything working fine for a month. It was working great after upgrade the latest rom 3.14 from tmobile download site (i got the message from them to upgrade), until i went out off country last month then the phone could not turn the phone's radio on. It kept at airplane mode. I been try to flash back and forth all the tmobile .50 stock rom and still having the problem.
Does any one know the issue to fix it? TIA
Looks like a hardware fault. You need to open case and check bottom two brass hinges are in working order and correctly hinged to make contact with antenna which is on the rear case at the bottom.
Follow the guide of opening s HD2 on YouTube there is a factory guide to dismantling the HD2.
xlr8me said:
Looks like a hardware fault. You need to open case and check bottom two brass hinges are in working order and correctly hinged to make contact with antenna which is on the rear case at the bottom.
Follow the guide of opening s HD2 on YouTube there is a factory guide to dismantling the HD2.
Click to expand...
Click to collapse
Thanks for reply xlr8me. I just check the two brass hinges at the right side of usb connector. It looks fine to me. The other thing i didn't mention on the above post I was flash the dft_leo_nand android after tried all the stock rom from tmobile and the android said "no sim card", i also checked and cleaned the sim slot. Do you think any thing else to cause that problem?
One more thing without the sim or sd card the about phone show up all info of phone: imei, serial..... But with sim card in it just blank when i read the about phone hardware info. Thanks again
Did you try simcard from another carrier?
cecobald said:
Did you try simcard from another carrier?
Click to expand...
Click to collapse
Yes I did tried the sim from the carrier of the asia country i was traveling to last month, that why i call tmobile to get the unlock code before i go. When i was there and inserted their carrier's sim and it won't work, even when i get back to U.S. I been tried either tmobile or at&t sim too. The phone radio won't turn on. The rest is working ok except those above error messages "A problem has occurred with device.exe" and "Credential.exe".
Do you think i can reflash with WWE rom .50 radio instead of tmobile's official rom?
Thanks
htcphonelover,
You will have to reset the phone back to default rom from htc website. You may also need to reformat sd card but the radio should still work regardless of whether the sd card is in or out.
My only concluding thoughts are that if the above fails to work then try a different sim card and still no good then probably something with the motherboard on HD2.
Good luck and update us with any new info..
for some reason i cant do the above, theres no bars and when i do phone it tells me its not registered ive used my sim in another phone and works no problem
this has happened from about 2 hrs ago , also no 3g as in the symbols but the internet and market are working fine,
anyone any answers in the meantime i will flash another firmware to see if that helps
regards
flashing doesnt change it, it just says not registered on network when i make a call
ive tried 2 different sims and when i make a call it says not registered on network what a pita
turn off the phone
remove back cover
remove battery
remove the sim card
blow it some flesh air
put back your sim card (make sure no finger oily residue on the sim contacts)
put the battery back
put the cover back
power up the phone
dial
is the phone sim locked? Or maybe its been barred because its IMEI has been reported stolen/lost ?
Handset reported lost/stolen, I had same symptoms with Tmo simcard, 3G internet worked but couldnt make a call or send text.
i had flashed JPC thru kies then downgraded to jm1 and everything was fine apart from the KOR and the fooked up ime
so im either up $hit creek regarding warranty or hoping someone finds out how to get original ime back
regards
Do a search for imei restore as its a known bug. I wish ppl take time out to read froyo threads. Froyo beta breaks more **** then anything
Sent from my GT-I9000 using Tapatalk
I’m not sure if anyone will be able to help but I thought I’d ask. I had my phone replaced under warranty for the volume buttons sticking in and not being able to click them any more. Got the new device in and it wouldn’t activate. It registers the SIM card and goes to no service. I called Verizon and tried to get them to help me activate it and spent 2 hours on the phone with them and tried EVERYTHING they could think of. Entering IMEI numbers, SIM numbers, factory reset, and a new sim card.
In the end they told me that when I turn the phone on the IMEI number they entered changes to a different one from what the phone reports and is failing activation. They had me try a new sim card to make sure the sim wasn’t broken and that still didn’t work. Called Motorola spent a while on the phone with them trying the same things and they agreed it was a rare case and that I would need a second replacement phone.
I received the new (third) phone yesterday and it is having the same problem as the second phone. Won’t activate and when its powered on the IMEI number on the Verizon side is reports something different then what any of the other phones are showing. (so now between the 2 phones I have 4 different IMEIs reported (the assigned 2 the phone shows me and the 2 made up ones that the network switches to when I turn on the phone)
Now Motorola is suggesting another replacement and Verizon has stopped helping me and on my last call they transferred me to the Motorola support number. Has anyone seen anything like this?
Is there anything I can say to help try and get this resolved other than waiting for a fourth phone that may or may not work?
Hello,
I just got the Axon on amazon, a 2nd hand one.
I inserted my sim card and there is no way to have the cellular radio on. I did an full wipe twice, swapped sim, inserted a new one... nothing. Signal strength is zero. I tried also to do an emergency phone call (it should work even without the simcard) nothing. It says that I'm in aeroplane mode. But it's not. I did a manual search of the network, it says error while searching for networks... If I select choose automatically it says registered on the network (but it's not!).
I installed LTE discovery and it says that radio is off... I've tried to reset data connection... nothing...
any thoughts ?
I will send the phone back to the seller but if it's just a software glitch I would rather keep it ....
Marco
red.eye said:
Hello,
I just got the Axon on amazon, a 2nd hand one.
I inserted my sim card and there is no way to have the cellular radio on. I did an full wipe twice, swapped sim, inserted a new one... nothing. Signal strength is zero. I tried also to do an emergency phone call (it should work even without the simcard) nothing. It says that I'm in aeroplane mode. But it's not. I did a manual search of the network, it says error while searching for networks... If I select choose automatically it says registered on the network (but it's not!).
I installed LTE discovery and it says that radio is off... I've tried to reset data connection... nothing...
any thoughts ?
I will send the phone back to the seller but if it's just a software glitch I would rather keep it ....
Marco
Click to expand...
Click to collapse
-Look on the back of the phone, below the Dolby Atmos and "do not dispose of" symbols, and tell me what is the model of the phone. It may be an A2017, and if that's the case maybe they installed the wrong modem and erased the IMEIs
-Try putting your SIM on the 2nd slot
-Try finding the phone's IMEI from the system, maybe it is under About phone - Signal status or sth like that.
-Try another SIM
Those are my ideas for the time being. I also remember there was a secret code that you can put on the phone app, it opens a settings app with a bunch of tweaks and you might be able to change something. Just google "axon 7 secret codes" or similar
Choose an username... said:
-Look on the back of the phone, below the Dolby Atmos and "do not dispose of" symbols, and tell me what is the model of the phone. It may be an A2017, and if that's the case maybe they installed the wrong modem and erased the IMEIs
-Try putting your SIM on the 2nd slot
-Try finding the phone's IMEI from the system, maybe it is under About phone - Signal status or sth like that.
-Try another SIM
Those are my ideas for the time being. I also remember there was a secret code that you can put on the phone app, it opens a settings app with a bunch of tweaks and you might be able to change something. Just google "axon 7 secret codes" or similar
Click to expand...
Click to collapse
Hello,
many thanks for your answer...
I've both IMEI available, I've tried 4 different sims in all slots, the situation is the same. I've also found some secret codes,
*#*#4636#*#* and from the phone info tab I says service: radio off ...
red.eye said:
Hello,
many thanks for your answer...
I've both IMEI available, I've tried 4 different sims in all slots, the situation is the same. I've also found some secret codes,
*#*#4636#*#* and from the phone info tab I says service: radio off ...
Click to expand...
Click to collapse
Send it back... almost 100% not a software issue
Mine stopped working out of nowhere, the radio that is. I sent it back in and they send me a new one, no questions asked. Although the replacement they sent me may have been refurbished and I set the phone down and picked it back up and the screen was unresponsive after. It turned on but I think the digitizer got unplugged or something because I couldnt do anything on the screen. Yay for mid-range phones?
JHaste said:
Mine stopped working out of nowhere, the radio that is. I sent it back in and they send me a new one, no questions asked. Although the replacement they sent me may have been refurbished and I set the phone down and picked it back up and the screen was unresponsive after. It turned on but I think the digitizer got unplugged or something because I couldnt do anything on the screen. Yay for mid-range phones?
Click to expand...
Click to collapse
I've read that you can fix that by applying pressure on the screen, like in the center, then going to the sides or something like that...
The digitizer is the same plug as the screen though, so it didn't get disconnected
Choose an username... said:
Send it back... almost 100% not a software issue
Click to expand...
Click to collapse
sent
many thanks!
Marco