Good evening.
Spend a few hours trying to see if I can recover my mother's phone files.
Issue:
Yesterday she said she can't see WhatsApp videos or images - new messages weren't loading. Error: Download Failed. The Download was Unable to complete. Please try again later.
She has 64 GB SanDisk SD and it used as adaptive storage. I checked her storage and I saw there was about 3 Gb free space on the phone, however SanDisk had only around 700 MB free.
Today I decided to move all her files to a computer (also she had Google Cloud photo backup, I checked and don't see any new photos or videos in the last few months, I am wondering if some kind of glitch could happen 2 months ago and now was the end of it), and when I connected her phone, it showed only SanDisk, no internal storage (I thought maybe because of adaptive storage it shows like one), but in this case it should've shown around 90 GB and it showed only 60 Gb?
Well I opened SanDisk and it was empty while it still showed that SD is not empty in ThisPC area.
I took the SD card out and plugged it back and some of the folders loaded. I downloaded some of the latest videos, and then found this video:
I did what it says there, however, external storage data system process could not be cleared, it was greyed out. So I just did Multimedia Data and Cache Clear. I also force stopped external storage process (and I think that part is what messed up everything).
Well, when I restarted the phone, all my SD folders looked like encrypted folders, while it still shows almost 60 GB of Data there.
I read online and see that Adaptive Storage is using some encrypted format and my assumption by doing steps above I messed up the encryption.
Question is there any hope to restore these SD files or I can forget about it and count it as a hard lesson of how not to try fixing SD card issues?
Also, I'm kind of upset that Google Cloud backup didn't work as I hoped it would. Any recommendation how to better sync and keep backup of all Data (photo, videos, apps, messages) in the cloud? In Case the phone dies or SD card dies, how I can just clone everything from a Backup?
Attached are photos of what I see now when I connect the phone to the PC.
Could anybody share any suggestions? Anything I could try?
Related
Since i bought a new SD Card on ebay - 32 GB - i switched the stock camera to save all photos on external sd card. Looks like since then the pictures are dissapearing from the folder DCIM on external SD Card.
When i'm taking the picture, and then checking if the file is there - it is there everything is ok...... i can take a lot of pictures and the files are there and i can see all of them.
Then after some time (without switching tablet off) i'm trying to check the files in DCIM folder on the external sd card - and it is empty!!! Any of the file manager does not see any files in. The LOST folder on the card is empty as well. When i'm trying to make another picture from the camera app, and then check the files from the camera directly, it looks like it can open the just made picture and it see somehow the other files but can not open them - just says FAIL LOAD.
i have no idea what is happening.
I switched now the camera back to save the files on the internal storage card and see what will happen.
Any idea what the hell is happening?
I have a lot of files on the external SD Card and everything is ok. Nothing else dissapeared.
I have the same problem. As long as I do not shut it down I can get my pictures to load. Once I shut it down I get the failure to load error. It seems to have started with the 1.41 upgrade with me because all the picture prior to upgrade load with no problems. I am hoping 3.1 will correct the problem. Hope it will here this month.
I've started a thread about this a while ago called External MicroSD contents disappears. Please write there so we can all join together for this BIG issue.
Alot of people are reporting the same problem.
I have a 32GB too. Same problems, I put stuff in but when i restart lots of things vanish.
possible shutdown issue
I had one thread because I am having issues with the time zone not saving and then I saw another thread regarding the pictures so I started http://forum.xda-developers.com/showthread.php?p=14545637#post14545637
I think it has to do with the shutdown process and the tab is not saving files/settings properly. Have not seen any further help or suggestions.
encryption issue?
In the threads regarding time zone changes, it appears to have been traced to encrypted tablets.
My tablet was encrypted. I did a factory reset and set the time zone on setup. I have not re-encrypted it yet and the time zone has saved. I'm debating whether or not to encrypt it again.
I never had a problem with pictures not saving, but I believe the issues could be related. For the people with the picture saving issue, are your tablets encrypted?
This sucks. I got a 16 GB model some time ago expecting marshmallow and a good microSD card to be the ticket. I have a Sandisk Ultra 128 Gb class 10 card which is well regarded for speed and reliability. I FINALLY got Marshmallow recently and went through the process of getting my card reformatted for adaptive storage. I was surprised during the process that the phone gave me a warning that the card was slow and I may experience problems, but I pressed on.
Everything seemed to work fine after the 'conversion' and the phone seemed snappy enough. Though I hadn't yet installed any new programs in the new configuration. I merely backed up photos and audio media that was being stored on the card, and then restored them to their proper location after the reformat to integrate the card with internal storage.
I then installed some apps I had removed to make space on internal storage previously. Now the phone is totally unusable. I get about 1-3 minutes of usage after boot before it hangs up on a screen, or with the notification shade pulled down. The phone just totaly freezes; I can't even power it down (need to look up how to force it to shut down).
What have I gotten myself into? Why would that card be considered 'slow and/or inadequate' when I purchased it less than 6 months ago and it is rated a good and fast card?
Any suggestions on how to proceed? I need and counted on the combined storage capability (or I never would have gone or the 16 Gb model).
Thanks for any help.
oh, and random reboots and also the screen going blank but the phone not actually being off (battery died really fast) overnight. I'm trying to get into the bootloader and do traditional things like clearing dalvik cache (is that current? I haven't done much rooting and messing around with the guts of Andriod since Kit Kat), etc.
I had to revert too. Limited TWRP support, very slow apps, couldn't connect via USB to the SD storage. I bought the 16GB thinking the same thing. Was a mistake as of now.
Besides not being able to do anything with the card in TWRP, I'm having no problems using adaptive storage, and I too use a 128GB SanDisk Ultra.
Sent from my XT1575 using Tapatalk
I'm not worried about TWRP. I'm actually content with the phone non-rooted if adaptive storage works, since it's not carrier locked and I can do things that previously Verizon wouldn't let me. I'm not interested in mucking around with new ROM's and stuff anymore; too busy with other tinkering projects and i have plenty of other viable devices to do that with (amazon phone and tablet, older android phones, etc.). I want this one to be a stock daily driver; but I want it to f'ing work as indicated.
I just got done doing a factory reset, formatting the SD card as internal and restoring (system tool; is that a Moto thing or Lollipop+?). We'll see how it goes. I may just have mucked it up trying to convert to adaptive storage after having used it with Lollipop AND even moving some apps to the SD card.
New to XDA, not new to Android.
Phone: Moto X Play
Rom: Stock Marshmallow 6.1
Issue: SD Card disappears randomly (formatted as internal storage!!!)
Bootloader never unlocked, never rooted.
I have a sandisk 32gb micro sd card that works when I first start the phone. The problem is that it will randomly, completely, disappear.
Now I'm not, IMO, a complete noob. I am fairly (99%) sure it is indeed the sd card at fault. Ok, not an issue, I can always replace it with a new one.
The issue is, of course, that EVERYTHING is on my SD card, most importantly, my photos.
Even without accessing a file manager (phone idle, browsing web, playing games) the sd card will eventually fail leaving it inaccessible until the phone is restarted. When attempting to access my photos, which is what I need most, it fails MUCH quicker.
Having not used the "Google Photos" app before (just Gallery), I am not at all sure if my photos were ever backed up online, If they were, I'm not sure where to look.
Trying to access them via usb, wifi file transfer, bt tranfer, and even from file managers on the phone itself, result in an almost immediate failure of the sd card. 5 seconds or so tops.
The card is formatted as "Internal Storage" and I have not been able to find a way to get a computer or anything else to read it, and I would imagine for security reasons, there is no way.
Here's the question: Is there any way to get photos off the sd card, that wont take me three million years in 5 second intervals, while having to restart the phone every bleeping time the sd card fails to get it to recognize the sd card again?
Suggestions please!
Thanks in advance,
Canabian
Canabian420 said:
New to XDA, not new to Android.
Phone: Moto X Play
Rom: Stock Marshmallow 6.1
Issue: SD Card disappears randomly (formatted as internal storage!!!)
Bootloader never unlocked, never rooted.
I have a sandisk 32gb micro sd card that works when I first start the phone. The problem is that it will randomly, completely, disappear.
Now I'm not, IMO, a complete noob. I am fairly (99%) sure it is indeed the sd card at fault. Ok, not an issue, I can always replace it with a new one.
The issue is, of course, that EVERYTHING is on my SD card, most importantly, my photos.
Even without accessing a file manager (phone idle, browsing web, playing games) the sd card will eventually fail leaving it inaccessible until the phone is restarted. When attempting to access my photos, which is what I need most, it fails MUCH quicker.
Having not used the "Google Photos" app before (just Gallery), I am not at all sure if my photos were ever backed up online, If they were, I'm not sure where to look.
Trying to access them via usb, wifi file transfer, bt tranfer, and even from file managers on the phone itself, result in an almost immediate failure of the sd card. 5 seconds or so tops.
The card is formatted as "Internal Storage" and I have not been able to find a way to get a computer or anything else to read it, and I would imagine for security reasons, there is no way.
Here's the question: Is there any way to get photos off the sd card, that wont take me three million years in 5 second intervals, while having to restart the phone every bleeping time the sd card fails to get it to recognize the sd card again?
Suggestions please!
Thanks in advance,
Canabian
Click to expand...
Click to collapse
Format the card using computer (Not quick format )
Quick format didn't worked for me.
And don't make card as internal, use it as portable
with the sd card in the phone, go to settings - apps, show system apps. then select External Storage, force stop it or clear it cache. do the same to Media Storage. reboot the phone, once everything loaded wait for 5-10 minutes especially if you have lots of files in a large sd card. once that done, connect the phone to your pc (use mtp if i'm not mistaken) and hopefully you can now access the internal (sd card) contents.
jerryn70 said:
Format the card using computer (Not quick format )
Quick format didn't worked for me.
And don't make card as internal, use it as portable
Click to expand...
Click to collapse
This will HOPEFULLY resolve the issue AFTER I get my photos off the card!
What I need help with is getting roughly 10 gigs of data off a card that works intermittently for roughly 5 seconds at a time....
-Canabian
pijes said:
with the sd card in the phone, go to settings - apps, show system apps. then select External Storage, force stop it or clear it cache. do the same to Media Storage. reboot the phone, once everything loaded wait for 5-10 minutes especially if you have lots of files in a large sd card. once that done, connect the phone to your pc (use mtp if i'm not mistaken) and hopefully you can now access the internal (sd card) contents.
Click to expand...
Click to collapse
I will try this and report back.
One question... If the card is formatted as internal storage, clearing data for external storage and media storage will not cause the phone to "forget" the sd card will it?
Thanks,
Canabian.
I think I have come up with a solution to my own problem. If this works satisfactorily, I will let others know as this may help many other people facing this issue.
I am on a linux pc. I am going to try to use RSYNC to copy the files over. This SHOULD copy files over, deleting them from the source folder as it goes. Once the sd card fails, which it WILL, once I reboot the phone and start rsync once again, it should "resume" where it left off.
Here is the command for anyone else that may need it:
rsync -v --progress --remove-source-files --recursive --append-verify /path/to/source/files /path/to/destination/folder
Hopefully this works the way I hope it will. Will post back with my results when I can.
Thanks again,
Canabian.
I had the same problem, and the solution (that maybe someone posted somewhere in the internet) is using a faster SD card. Since I switched to a sandisk extreme pro, the problem disappeared. Be careful, though, when using Samsung SD cards: my moto x play doesn't like them much (I had to replace them twice before buying the sandisk; in some way the partition tables of the Samsung SD cards were damaged, plus they became read-only, resulting in two unusable cards).
jauffre said:
I had the same problem, and the solution (that maybe someone posted somewhere in the internet) is using a faster SD card. Since I switched to a sandisk extreme pro, the problem disappeared. Be careful, though, when using Samsung SD cards: my moto x play doesn't like them much (I had to replace them twice before buying the sandisk; in some way the partition tables of the Samsung SD cards were damaged, plus they became read-only, resulting in two unusable cards).
Click to expand...
Click to collapse
which samsung model did you use? I just replaced my normal class 10 strontium card yesterday with a brand new samsung evo plus u1 card and formatted it as internal storage. so far the phone feels a bit snappy with this card.
dude search a little in this section and i hope u find the fix.i just let u know that our device has very sensitive sd pins and many users had accidentally bented them and didn't know the problem!
i hope u are not one of them!so if you are lucky,next time u put the sd be veeeery careful!i personally didn't put it out from the time i bought it...
pijes said:
which samsung model did you use? I just replaced my normal class 10 strontium card yesterday with a brand new samsung evo plus u1 card and formatted it as internal storage. so far the phone feels a bit snappy with this card.
Click to expand...
Click to collapse
It was just a Samsung Evo class 10. The strange thing is that I tried also a Sandisk of the same class, which gave me only the "external memory missing" problem, while the Samsung ones became just unusable plastic. But maybe I should try better Samsung SD cards.
Hi everyone,
My first message and probably the worst case scenario for every phone owner, it got stolen!
So was walking on the sidewalk, some wanker ripped it of my hand, jumped behind the motor with his mate and ran off... sooo that's that...
I had a healthy run for it and realized I ain't Usain Bolt, so ran back home and logged in my google account, remotely locked and wiped the phone, but realized also.... there is a possibility it did not wipe the sd card.... so my questions are..
- does remote factory reset through a service like google wipe only internal data or also pictures on the SD card? I vaguely remember that I recently moved all my pictures from internal to the sd card.... but I cannot remember if this is also the case for whatsapp media files... all I can find about it online is that on default... with whatsapp there is no option to move the media to the sd card... but not sure about this.... since I don't have a LG G6 anymore, could someone confirm this that even you standard move pictures/data to the SD card.... that whatsapp media is not possible to move to sd card. with the standard gallery options on the phone.
- I had some files encrypted on the sd card through the standard LG option... are they lost and not recoverable for these thieves?
- I have put my other simcard in my LG G4 and did a change of whatsapp number, and is now recovering my last nights backup from whatsapp and its media. after factory reset, all apps including whatsapp is deleted.... and also hopefully the media data on the phone ( if moving whatsapp media to sd card is in general not possible)
Thanks for taking the time reading and answering my message! on the bright side.... I backed up my data 3 days ago on my laptop, and the phone is thank god insured. the phone itself was great and great loss... but my focus now is on keeping my data safe and away from them.
p.s. when I first inserted the SD card, I confirmed to make it default location for storage. not sure if that would impact in anyware the remote factory wipe
samiola80 said:
Hi everyone,
My first message and probably the worst case scenario for every phone owner, it got stolen!
So was walking on the sidewalk, some wanker ripped it of my hand, jumped behind the motor with his mate and ran off... sooo that's that...
I had a healthy run for it and realized I ain't Usain Bolt, so ran back home and logged in my google account, remotely locked and wiped the phone, but realized also.... there is a possibility it did not wipe the sd card.... so my questions are..
- does remote factory reset through a service like google wipe only internal data or also pictures on the SD card? I vaguely remember that I recently moved all my pictures from internal to the sd card.... but I cannot remember if this is also the case for whatsapp media files... all I can find about it online is that on default... with whatsapp there is no option to move the media to the sd card... but not sure about this.... since I don't have a LG G6 anymore, could someone confirm this that even you standard move pictures/data to the SD card.... that whatsapp media is not possible to move to sd card. with the standard gallery options on the phone.
- I had some files encrypted on the sd card through the standard LG option... are they lost and not recoverable for these thieves?
- I have put my other simcard in my LG G4 and did a change of whatsapp number, and is now recovering my last nights backup from whatsapp and its media. after factory reset, all apps including whatsapp is deleted.... and also hopefully the media data on the phone ( if moving whatsapp media to sd card is in general not possible)
Thanks for taking the time reading and answering my message! on the bright side.... I backed up my data 3 days ago on my laptop, and the phone is thank god insured. the phone itself was great and great loss... but my focus now is on keeping my data safe and away from them.
p.s. when I first inserted the SD card, I confirmed to make it default location for storage. not sure if that would impact in anyware the remote factory wipe
Click to expand...
Click to collapse
I guess you wipe only internal.sd will still be full with information
Use Android find my phone. With that you can lock your phone. Track it with GPS. Or weird it to include your SD card.
go here and delet
https://myaccount.google.com/intro/find-your-phone
Hello,
I just purchased a 64gb micro sd (samsung evo plus) card and inserted it into A1; formatted it as permanent storage, and now it shows as 128gb with half space used with system files. Tried reformatting on the laptop and doing it again in the phone, same result. As far as i can tell, it still works (still 64gb free), but it is annoying as it shows system is using half, so you dont have the real numbers.
I tried googling, found similar problems (a year ago), but no follow up how/if this is resolved. Im running latest 8.1 (november patch).
Any help / ideas?
thanks,
Jaka
After formatting you need to select an SD card as an external memory and then you will have a real state
All of this is done in the seting> memory setting
permanent storage is an extension of internal storage so all correct.
Thanks for clarifying. What is the difference between permanent/removable storage in terms of what the phone can store on it? My phone is full and need the extra space for pictures, cache (streaming apps burn a lot) and, if the card is good enough, apps.
thanks guys, always appreciate the support here on XDA!
jaka
jsuln said:
Thanks for clarifying. What is the difference between permanent/removable storage in terms of what the phone can store on it? My phone is full and need the extra space for pictures, cache (streaming apps burn a lot) and, if the card is good enough, apps.
thanks guys, always appreciate the support here on XDA!
jaka
Click to expand...
Click to collapse
I don't' like an SD as an extension of internal memory, it becomes non removable and if it gets corrupted can cause serious problems with apps crashing. It also needs to be as fast as possible.
I would rather have it set as external/removable, you can still store all your media (music photo video etc) on it but it remains removable and the system does not reply on it.
Hey guys, a bit of an update.. Today a got a notification that i am running out of space, a few days after I have inserted a fresh 64 gig card (first post), but now take a look at these screenshots .. In a few days, my whole storage shows as 100% full, just with system files .. ?
I also do not see this extra space in root explorer (where can I?)
Can someone help with this issue? What is going on here?
Cheers,
Jaka