Hi All,
Wonder if this is common or should I return the unit now. Had my Dopod 838 Pro for a week now. Great phone/PDA but since new, it does not always recognise a Micro SD card at first insertion. Tried 1x512 Sandisk and 2x1gb Ultra II cards with same issue. Phone has latest ROM from factory, 1.03.707.4. The insertion seems "clunky" too, that is, it doesn't go in smoothly like regular SD and Mini SD devices I have got.
What I have noticed is that if I only insert just enough to lock the card in it seems okay, but if I push it firmly home, it is more likely to remain unrecognised.
In every case, once recognised, it runs, saves, reads from the card flawlessly so it does seem like this is a hardware issue. But if all the Hermes phones are similar, it may be just one of those characteristics of the phone and nothing too much to worry about. Just like to know so I can relax or act as the case may be.
Thanks for any feedback guys...
John
Yes, I have found a similar issue. If I remove and re-insert the card a few times it eventually gets noticed.
It's the only glitch I have had on the device after 3 flawless months
MarkD said:
Yes, I have found a similar issue. If I remove and re-insert the card a few times it eventually gets noticed.
It's the only glitch I have had on the device after 3 flawless months
Click to expand...
Click to collapse
Quite a few seem to take a few goes before recognised but usually seem to work fine once recognised.
Might be a bit concerned about jpfe8851's clunky slot and if it seems to go past the normal stopping point - Have not seen reports about this and mine does not do this.
Mike
I've noticed that it works everytime for me if I insert the card with the device turned off.
Martin
If you use your camera application to save the pictures on a memorycard, try to run the camera after inserting the card if it doesn't detect it. The camera app. then informs you that there's a new memcard inserted and do you wanna use it to save the files on.
Not so much of an hasle, considering how often you really remove/insert memory cards and the hermes has the camera button just opposite to card slot. And the application doesn't stay on the process list if you close it from the X (cross on upper right corner). The OK button doesn't completely close the application.
Inc said:
I've noticed that it works everytime for me if I insert the card with the device turned off.
Martin
Click to expand...
Click to collapse
Same with me I turn it off to remove and then turn it off to insert and it will pick up the card
y2whisper said:
Same with me I turn it off to remove and then turn it off to insert and it will pick up the card
Click to expand...
Click to collapse
This sounds like good practice and I'm sure for most folks this works. I think though there some people that struggle to get Hermes to recognise the card even when inserting it when off. Generally it does recognise it in the end but there could be a few reasons for these issues (formatting, fragmentation, poor physical contact and so on).
I think your advice is good though and should become routine whenever the card is removed/inserted.
Mike
I've used a 1GB PQI, a 2GB normal Sandisk, and a 2GB Sandisk Ultra, and all have worked fine. Except one of the 2GB doesn't like my card reader
i found formatting the card help. Originally it would only be detected if the phone was turned off.
Unfortunately I didn't have a card reader, so used an adapter to format it in my digital camera and have no idea how it formatted it. But it now works everytime without fail!
Thanks Guys...
Sounds like this is fairly common. I've found even since I posted the original question, that provided I just push the card until it clicks, it starts up every time. With my old Axim x50v and Atom, I had to really push the SD cards as far as possible to engage the lock whereas the Dopod clicks just after the edge of the card is past flush. Gently does it seems the rule.
Mike, I appreciate your concern but the clunkiness I think is more related to the card design, having the bumps along one side, than the slot. Also, these things are all rated as hot swappable, so we should all not have to turn off just to change a card. I don't change cards that often, but when I travel, I swap cards a bit as I take a couple cards with music on to listen to while flying.
For all with the issue, I suggest you do as I said in the first paragraph as that seems to be the clue, just press the card until you feel it engage the lock and see what happens.
Thanks all for your feedback. I'll carry on without a visit to service as the phone is terrific and the keyboard (my reason to replace the Atom) is superb.
Best regards,
John
*Solution*
I've also had the same problem, but I think I've figured it out and it's a hardware issue.
If you don't pay attention to how you put the card in, it will go in "crooked". The problem is that the little notch on the side of the microSD won't activate the switch inside the phone that tells it that "the card is in".
The solution is to watch very closely how the card goes in. If you make sure that the side of the microSD card with the notch, goes in straight and flush with the side of the slot, it will recognize it every time.
i've done all the suggestions given on this topic but i still can't get my JasJam, which is about 13hours old, to recognice my microSD card. I've tried a 512mb and a 1gb and no luck... i'm leaving tomorrow and i'm worried if the service center will want to repair it rather than exchange it.
hi fone_fanatic,
if its a fault with the jasjam, you will receive a replacement if its under 30 days old. but the replacement procedure sucks.
Are you in Australia and a Telstra customer? If so, telstra calls imate support to obtain a service reference number, then they will send your pda to mobile phone solutions (MPS) in QLD, they will inspect it and then return a new jasjam to your retail outlet. once the retail outlet receives it they will give you a call to come and collect it.
the warranty is Imate, not telstra, so once it leaves their stores, imate are the ones who do the replacement through Mobile Phone Solutions.
Turn around time, 1 week for my replacement to be couriered to QLD from Melbourne, 5 days turn around time from MPS, 4 days for the new replacement to be couriered back to melbourne, 1 day for me to pick it up. so around 3 weeks.
Now, MPS is closed from Dec 22 to Jan 3 and they are out of JASJAMS, they are awaiting more from imate for warranty replacements (my friend is wating for his replacement) so turn around time could be longer.
life sucks sometimes......
Thanks for that info Jasjamming. I'm in saudi arabia visiting family and friends for the holidays, and the process you just described soounds very similar to the one that was described to me today. BUT... turns out the device is fine, the cards i tried were both Nokia MicroSD cards that came with nokia phones and for some reason the jasjam won't read them. So i bought a 1gig Sandisk and it works fine!
Im having the same issue with my Hermes and a Sandisk 2gb card. It worked fine for a few weeks, but now wont detect at all. Interestingly the screen comes on when the card is inserted or removed - I'll test the card in a reader to see what shows...
A soft reset always seems to work for me
aprmike said:
Im having the same issue with my Hermes and a Sandisk 2gb card. It worked fine for a few weeks, but now wont detect at all. Interestingly the screen comes on when the card is inserted or removed - I'll test the card in a reader to see what shows...
Click to expand...
Click to collapse
There's a thread here http://forum.xda-developers.com/showthread.php?t=294324 which gives some fixes to this problem. The thread is a bit long so it may be best to read from the end backwards.
Also, I believe this problem has been taken care of in the cooked WM6 roms. My SD card hasn't disappeared since upgrading to WM6, but did all the time when with Vodafones UK rom.
broken microSD card?
I have a Sandisk 2GB microSD card, that after a few days stopped working. Whenever I insert it, the device hangs completely. It doesn't matter whether I had turned off the device before inserting. The device stays unresponsive when I eject the card again, I always have to do a soft reset to bring the device back to live. I tried to insert the card carefully (as someone here mentioned the issue with the little notch), but it doesn't make any difference. The card is never recognized, not even after a soft reset. This is obviously very frustrating, as I had just installed a couple of useful apps on the card.
Do I need a new card or is there anything else I could try? ( I do not have a card reader....)
ROM: 1.23.78.3
ROM date: 08/01/06
Radio: 1.06.00.00
it must be the sandisk 2GB microSD cards as i have one to worked great for a week, then stopped working....i formated using the pc and now it is recognized as a 1 GB card, in both phone and pc..
QuachMD said:
I've also had the same problem, but I think I've figured it out and it's a hardware issue.
If you don't pay attention to how you put the card in, it will go in "crooked". The problem is that the little notch on the side of the microSD won't activate the switch inside the phone that tells it that "the card is in".
The solution is to watch very closely how the card goes in. If you make sure that the side of the microSD card with the notch, goes in straight and flush with the side of the slot, it will recognize it every time.
Click to expand...
Click to collapse
Quoted for truth.
Picked mine up Contract Free from PCWorld. On Wifi it works great. But, I have a really stupid problem with inserting a SIM in the device and getting it to stay in.
I have tried inserting both a giffgaff PAYG and a Three PayMonthly SIM (full size)following the directions in the booklet and watching a couple of YouTube videos.
With screen facing me, insert SIM with gold contacts facing down and cut out notch on lower left. If I hold the SIM card, the phone will reboot and I have network connectivity. However the SIM will not stay in place even with the slot cover in place it comes free. There is no reassuring click when I insert the SIM card, I have tried other ways of inserting the card, there is a click, the card is held in place but the phone does nort recognise a SIM has been inserted. So I'm pretty sure my method is correct.
Help, Im at the pointy of taking this one back. A quick search on XDA and google does not reveal any meaningful results.
Regards,
Mike
Cut out notch is on the top left...look at the picture on the SIM card slot...
I keep my finger nails short, and I found that I could not insert either the SIM card, or a micro-SD with my fingers. I needed to push down on both with a pen.
Hope this helps.
Dave
I did have this problem of the tab not recognising my simcard when I first inserted it. I was sure it was done correctly.
Try taking out the sim card and rubbing the chip with an eraser. Clean off the residue before inserting it back. You may still see no service after the phone has rebooted. Be patient n wait for a while more. The signal will come. This solved my problem. I hope it helped you too.
Sent from my GT-P1000 using XDA App
pushing the SIM in with the tip of a pen has done the trick. I guess my fingers were just to fat!
Thanks
Mike
Nah, I had the same problem too and I have thin fingers, solved it by using a business card that was next to me
You just need to use your nails for these damn cards / slots, and mine are always too short to do the job.
Hmm
As I figured out today, it's obvious when the sim is in correctly, because it goes in much deeper and doesn't look anything like it might obstruct the closing of the "flap".
I had to use a long nail to get it in the correct way round (did it while the tab was on) and as soon as it was in the tab detected it and rebooted itself.
this is what happened. the micro sim adapter got stuck, and i tried my best to pull it back out extremely gently. after pulling it back out, i tried to start it with no sim card but it didnt start.
i took another full size sim, slid it in. it was extremely tight for whatever reason, but anyways after successful insert remove, its now a bit smoother. the problem now is, regardless if i have a sim card in there or not, it still tells me there is no sim card in the slot.
what do u guys think? did i break a sim card pin? i dont have a torx screw driver to check unfortunately...
V20 H918 10j (still on Nougat)
Here's when it happened:
We were going on a road trip so I shut the phone off, took out the SD card (64 gig Sandisk), then the sim card, put the SD card back in and closed up the phone. I did not turn the phone back on. Then put the sim card in my tablet so it would have data. That worked fine.
The next day, I want the sim card back in my phone, so I do the reverse. Boot up the phone and it does not see the SD card at all. I put the SD card in the tablet and the tablet sees it just fine. Back in the phone - no go. I try a couple reboots and nothing. Boot to TWRP, it doesn't see it.
I get home and dirty flash the rom (Ovrdrive). Still doesn't see the card. I try a couple other cards (32 and 64 gig sandisk) which work just fine in other devices and the computer and the phone either doesn't see the cards or it says they are corrupt. So I format a 32 gig card (I did it a couple times in both xfat and fat32), put it in the phone and the phone says it is corrupt and needs to be formatted. So I select format. The format box is immediately at 20% and then it crashes.
I tried using ES File Explorer on the phone to format it but still a no go. I re-flashed the kernel that I have been using for the last year, that didn't help either. I used contact cleaner spray and then even used a soft small paint brush to try and clean the contacts. Nothing.
I had not put any new apps or made any changes to the phone in over a month before this happened. So.... I think somehow the pins for the card somehow got damaged or just old and something just got bent or broken or tweeked. I have another V20 that got water damaged and I looked closely at the SD card pins and compared to the current phone. I can't see any difference.
I'm posting this in case anyone else has had this problem and 1. was able to resolve it or 2. replaced the sim reader and that fixed it. Sim readers on ebay are cheap, but they have to be soldered in. Something that small is beyond my skill level.
There is a thread for the G6 that talks about this same problem. No solution. Speculation about having the card reader replaced. One person did a complete factory reset twice and that didn't work. So I'm left to believe this is a hardware issue.
Cheers.
My fiancée s8 plus her SIM card got stuck in side the window card hole she used a pin to get it out in the process she tells me her SIM card tray got bent and the SIM card won’t read at all.
She took it to sprint they said it’s broken the unit and they did zero trouble shooting.
Before I order her a new SIM card tray to see if it works what can be done ?
Is the SIM card tray the problem ?
alexrat19961 said:
My fiancée s8 plus her SIM card got stuck in side the window card hole she used a pin to get it out in the process she tells me her SIM card tray got bent and the SIM card won’t read at all.
She took it to sprint they said it’s broken the unit and they did zero trouble shooting.
Before I order her a new SIM card tray to see if it works what can be done ?
Is the SIM card tray the problem ?
Click to expand...
Click to collapse
I've had all kinds of issues with the Sim tray on this device. I've replace mine several times. If it's needed up there's a chance. But no one can say yes or no without physically trying what your doing.