S5e network connectivity issues in certain apps - Samsung Galaxy Tab S5e Questions & Answers

Hi, I have an issue with my S5e T720 where after a certain length of time after being powered on (say 6-8 hours), certain apps will no longer connect to the network.
For example I will open YouTube and it displays "you're offline check your connection" message. I can then open chrome and the internet works fine.
It happens on several apps - I've noticed YT, Google Photos, Twitter, Instagram, BBC News.
The only resolution is to restart the device.
The device has been returned to Samsung for warranty repair 3 times for this issue and it is still not fixed (also meaning factory reset occured 3 times). There is absolutely nothing wrong with my WiFi.
Any help is greatly appreciated

I've exactly the same problem!
In my case this issue came with Andoid 10 update.
Hope it will be fixed soon.
Or does some knows a solution?

kielowatt said:
I've exactly the same problem!
In my case this issue came with Andoid 10 update.
Hope it will be fixed soon.
Or does some knows a solution?
Click to expand...
Click to collapse
It seems to be an issue with WiFi DHCP and DNS settings.
Try hotspotting from your mobile and see if the issue persists.
My resolution was to sell the device and buy a Tab S7. Cost about £190 but worth it for the performance upgrade.

Related

Strange phone issues with Samsung Galaxy S

Hi,
I bought a Samsung Galaxy S about a month ago, and have been having odd problems with it since the off. Has anyone else had these sort of symptoms:
1. I occasionally lose my data connection - the icon disappears from the top of the screen and whilst I can still make and recieve calls and text messages, I cannot download anything in any app. The only way I've found to get my data connection back is to reset the phone. This happens maybe a couple of times a week.
2. My WiFi seems to suffer from a similar problem. I can be browsing the web on Wifi, then suddenly I'll not be able to download anything anymore. The wifi icon is still visible, but I'll basically be unable to download anything until I switch the wifi off and back on again. Then, it starts working as normal again.
In both these above scenarios, I think I've narrowed it down to primarily happening after I use the Android Market, but it's difficult to tell as it's very intermittent.
3. A couple of times since getting the phone, I've been unable to make or receive any calls. Even switching the phone off and back on didn't help - my signal bar was showing I had a signal and my data connection was still active. Couldn't tell if this was a network problem or not though as there weren't any people nearby on the same network as me. After a while, it started working normally again.
4. The email client randomly lost all of my email settings. One day I was receiving all my emails, the next day I had no email accounts set up at all.
5. I installed Sensor Dump and Phone Explorer to see what data was coming in from the sensors, and have noticed that the light sensor never sends any data. Is this normal?
I also have the usual slow-down issues, etc, but the above have got me stumped as I can't find anyone else reporting the same issues. When I first got the phone, I went crazy installing a load of Android apps, so initially I blamed the software I'd installed. After a reset and being a bit more selective with the apps I install and use, I'm still getting the same issues. I just can't pin down whether this is a faulty phone that I should return, or if there are software issues either relating to the way I'm using the phone or just with bugs in the firmware.
Has anyone else had anything like the above happen with their Galaxy S?
Thanks,
Chris.
I've experienced no.2 several times, wifi just stopping all data traffic. Not found out what causes it though.
As for the other problems, I haven't experienced any of those. Do you use automatic brightness on the display? If not, problem no. 5 might be caused by the sensor being turned off.
thanks for the reply - at least I'm not completely alone!
I have the automatic brightness turned on - which is why it seems odd. To be honest, I've never actually see the auto brightness do anything. It always seems to be the same brightness to me.
Cheers,
Chris.
Strange Problem
Hi,
I've experienced no.4 some times. My inbox did not show some older mails.
ProfWolfMan said:
Hi,
I've experienced no.4 some times. My inbox did not show some older mails.
Click to expand...
Click to collapse
I think it might be normal that older mails disappear from the inbox after some time? My problem was that everything went. I had three email accounts set up, all downloading emails every hour. Then, one day I went into the email app and there were no accounts at all! I had to set it all up from scratch again.
I hear there are better email apps available for Android, so I'll probably switch to one of those soon.
lordwaym said:
1. I occasionally lose my data connection - the icon disappears from the top of the screen and whilst I can still make and recieve calls and text messages, I cannot download anything in any app. The only way I've found to get my data connection back is to reset the phone. This happens maybe a couple of times a week.
Click to expand...
Click to collapse
i got this problem, i used to connecct my phone to IM client 24/7.
and it seems that after my sgs lost its connection, it won't tell me, my msntalk just displaying the entire contact list just as it is. and i need to turn airplane mode on off to return it back
anyone have the solution for this?
Hi,
I bought a Galaxy S on Orange UK in July. I'm having the same problem as 1. quite consistenly now.
I thought it might be related to the green power battery saver app I had installed, but i've removed this and still having the problem.
I'm using the phone in several central London locations so I think it's unlikely to be a problem with the data network.
Any suggestion would be welcome since I'm often without data.
Thanks
Nik
ive 1 and 3 but very rarely so far
rebooting fixes it for me
running froyo jp3
for email i use K9, it's almost the same as the integrated mail, only much better (PUSH imap)
Nik_B! said:
I bought a Galaxy S on Orange UK in July. I'm having the same problem as 1. quite consistenly now.
Click to expand...
Click to collapse
I'm actually getting this happen a lot now. It seems to be getting worse, which makes me think it might be a hardware fault. I generally lose my data connection once or twice a day minimum, but some days the phone is virtually unusable.
I have found that it's more likely to happen after using Wi-Fi, so my other thought is that when coming out of Wireless mode, the phone may not switch the normal 3G/HSDPA data connection back on. Most of the time I can fix this by putting the phone into flight mode and then back out, but sometimes it needs a complete reset.
The other problem I've noted with the data connection is that sometimes it seems to rapidly switch between HSDPA and 3G - the data icon at the top of the screen keeps going from '3G' to 'H' then back again. I guess it has something to do with signal quality but it only seems to happen when the phone is showing a good signal strength (four bars). The problem I've found when this happens is that it virtually locks up any ongoing data transfers, making it impossible to download a webpage or check my emails. Strangely the only way I've really found to stop this happening is to move somewhere where my signal strength is weaker, such as indoors, which then seems to make the phone stop attempting to use HSDPA. I can't find a way to switch off HSDPA from within the phone's settings while leaving 3G on.
I really am now finding that using this phone is an increasingly frustrating experience. I've found even more weird faults, such as sometimes my text conversations show the wrong people's names up against them, and then my replies go to the wrong people. It's like an insane, shiny mess of a phone!
Chris.
lordwaym said:
Hi,
I bought a Samsung Galaxy S about a month ago, and have been having odd problems with it since the off. Has anyone else had these sort of symptoms:
1. I occasionally lose my data connection - the icon disappears from the top of the screen and whilst I can still make and recieve calls and text messages, I cannot download anything in any app. The only way I've found to get my data connection back is to reset the phone. This happens maybe a couple of times a week.
2. My WiFi seems to suffer from a similar problem. I can be browsing the web on Wifi, then suddenly I'll not be able to download anything anymore. The wifi icon is still visible, but I'll basically be unable to download anything until I switch the wifi off and back on again. Then, it starts working as normal again.
Click to expand...
Click to collapse
I am indeed experiencing same problems above..it just drive me crazy with a need of complete reset everyday..
turning on n off flight mode won't change anything..
I really hope someone can bring a miracle to solve this problem..
I'm on XXJPC
setting the APN parameter(Setting-->Wireless and network-->Mobile Networks-->Access Point Names-->New APN) to 2G only seems to solve the 'lost data connection' problem..
I am connected 24/7 now..
Give a try guys!

Wifi speed issue

I have a problem with the wifi speed on my n4. For me it seems strange that no one seems to have the same problem as I do. I have even got a replacement phone because I thought it was wrong on my first n4 but the problem persist on my new phone as well. I hope someone can help me or maybe guide me in some way.
Probelm
Wifi speed on my n4 is really strange. When I first connect to my home network(router asus rt-n56) the speed is usually good (not always) and I get about 40mbit/s down. After some time, which vary from minutes to hours, the speed drops and caps at 8mibt/s which is slower than my mobile data speed. Sometimes toggling wifi on/off get the speed back again but only for a short time then it sets back again. About 95% of the time I am connected to the network the speed is slow. This is very annoying when downloading apps, files, syncing spotify lists and so on, to download a big file takes longer time on wifi than on 3G. Non of my other devices(galaxy s1, nexus 7 which also runs stock 4.2.2, ps3, 2 laptops) have the same issue.
What I tried
I tried a lot of different settings on the router including different firmwares, nothing helps.
I tried different networks and I only found one that worked as it should and that was at the university, on all other the problem appeard.
As I said, I have got a new nexus 4 to replace the first one but the problem persists.
I have tried changing all wifi-settings on the phone but nothing helps.
I got my first n4 for christmas and I discovered this problem almost right away. Since then I have tried to find a solution without success. It seems that the n4 has got many different wifi-issues (just google "wifi issue nexus 4") so maybe it has something to do with the software and the wifi drivers but I dont know.
Does anyone recognize this wifi-speed issue?
Thanks

[Q] Dialer / Keypad Lag or Massive Delay when making call?

I have a Canadian Rogers Galaxy Note 3 (SM-N900W8) running the latest software update (as of last night).
Any time I dial someone's number, there is a full 10 to 15 seconds delay/lag before the phone 'reacts' and starts to actually make the call. This lag/delay happens regardless if I am:
using speed dial (though it is especially obvious then)
manually dialling a number
sliding to the right on a person's contact (quick dial)
pressing and holding on a contact's number to dial
I've tried adjusting the Google Sync settings, turning on/off the "Sync People details" as well as my Samsung account's "Sync contacts". I've disabled Facebook/Linked In "Sync Contacts", based on my theory that there was some sort of hiccup being caused by these apps' attempts to pull data on the contact immediately upon me placing the call.
The other issue is that Contact photos/names are also severely delayed when receiving an incoming call, for example when my phone starts ringing, all that I can see is their phone number at the top of the screen (almost as if it's the 'raw' cellular data), and not their name or picture (as normally would immediately appear on say my Galaxy S 3).
I've searched all over but have yet to see this issue pop up. This seems really strange. Any ideas or solutions?? Thanks!
Edit: I tried a second battery pull and hard restart and this seems to have fixed the issue for now. Weird!
If it's any consolation, it's not just your Rogers Note 3. I'm having the same issue with the Note 3 made for T-Mobile USA. I'm going to try the battery pull like you suggested and see if that resolves the issue, as well as some alternate dialers. I'll post my luck once I've tried this.
kamandor said:
Edit: I tried a second battery pull and hard restart and this seems to have fixed the issue for now. Weird!
Click to expand...
Click to collapse
I have found this problem (delay dialing) for 2 weeks.
When I connect to internet, by wifi or mobile data, it is corrected. But whenever the internet connection is disconnected , it apears.
I'm disappointed from Note 3 because of lots of bugs that has got especially after update to kitkat
-delay dialing
-not working any auto call recording app.
-not working properly it's sensors.
And etc
Same bug here. 4.2.1. Phone was fine, never used to do it. randomly started doing this around the same time as I started getting multiple duplicate sms messages. Dialing delay goes away when wifi is on.
Very annoying. I'm open to suggestions!
Shaunuss said:
Same bug here. 4.2.1. Phone was fine, never used to do it. randomly started doing this around the same time as I started getting multiple duplicate sms messages. Dialing delay goes away when wifi is on.
Very annoying. I'm open to suggestions!
Click to expand...
Click to collapse
At least 150MB of phone memory should be free..
Else, it'll lag..
I removed a few apps and now am having 200MB of free space on my Phone Memory (internal), and there are no lags..
Phone is running smooth..
StaticBlaze said:
Atleast 150MB of phone memory should be free..
Else, it'll lag..
I removed a few apps and now am having 200MB of free space on my Phone Memory (internal), and there are no lags..
Phone.is running smooth.
Click to expand...
Click to collapse
Thanks for your reply! I have 1.1gb RAM free pretty much all the time, 1.18GB ROM free, and 20.99GB internal SD free.
Not sure this is the problem.
I got the same problem and i realized after i read this post that it doesnt happen if im connected with wifi. There should be a way to fix this, its a 500euro phone there shouldnt be such problems...
Had the same problem with a Samsung Relay, after a few updates. Had a chat with Samsung, after a hard cache clearing left me with the option to factory reset. Which I'm not very interested in. Uninstalled a lot of applications, then by chance connected to the wifi and sent an email. After that, it seems to be working now.
Didn't fix the problem for more than a few hours. Actually I believe hooking on wi-fi did it, because I connecting again this morning solved the problem again.
I installed a firewall and denied permission for all apps, let's see if this works...
No, the firewall doesn't work.
After connecting on wireless it works for about 3-4 hours. Then again bull**** happens. Don't know why, but this relation is interesting. There is no actual traffic sent form the device, since the firewall blocks a lot of the system bull**** apps from communicating, but after enabling it it works.
I see that enabling wireless even for a short while (3sec) is enough to get it back on track. Why might this be so?...
Prey
Factory reset, reinstall everything, then encryption. 4 hours. Tested during the procedure to see if it dials fast. It dialed, until the end, when it started to have the same problem again.
Then I got the wonderful idea from above to check if there is something wrong with Prey. A software to block your phone if it's stolen. And guess what, as long as it's not connected to the Internet, it hangs and won't open. Maybe this was creating the problem? Don't know, but for now I uninstalled it and it seems to be working. I remember it did an update before the problem occurred, maybe the update is the problem? Will write again if the problems persists.
Cross-referencing this thread on Prey:
https :// help.preyproject.com/topics/ android-call-delay-caused-by-prey
(sorry, as a new user I can't post outside links, so you must correct the URL above)
Seems I'm having the same issue on two of my Prey-enabled devices (HTC One X+ and HTC One X) after upgrading to latest version. Happens with Data-off.
norenendur said:
Factory reset, reinstall everything, then encryption. 4 hours. Tested during the procedure to see if it dials fast. It dialed, until the end, when it started to have the same problem again.
Then I got the wonderful idea from above to check if there is something wrong with Prey. A software to block your phone if it's stolen. And guess what, as long as it's not connected to the Internet, it hangs and won't open. Maybe this was creating the problem? Don't know, but for now I uninstalled it and it seems to be working. I remember it did an update before the problem occurred, maybe the update is the problem? Will write again if the problems persists.
Click to expand...
Click to collapse

Samsung Tab A (SM-T285) Wifi constantly disconnecting-reconnecting

Hello Guys, I'm not sure if this is the right forum to ask something like this, so apologies if I'm asking in the wrong place, but I've searched a lot the past days and haven't found a solution yet :/
Less than a week ago, I bought a Samsung Galaxy Tab A6 (SM-T285) 7" LTE, and pretty much since day one, the tablet keeps disconnecting and reconnecting on every wi-fi I tried so far (3-4 different networks). I lose my connection for a couple seconds, causing any app running to lag a bit, then the notification that I have been connected to (the same) wi-fi comes up, and it starts working again. I googled a bit and tried using WPS button, Keep Wifi on during sleep, always allow scanning, even turned flight mode on, but the problem remains. Also, googling usually returned solutions that were aimed towards the router, although I'm pretty sure it's something to do with the tablet, since it's not just on one router. I'm at a loss on how to fix this and the only thing I can compe up with atm is to try a factory reset, which is weird, since the problem was with the tablet literally from the beggining. Any help will be appreciated! Thanks in advance
AntJPGR said:
Hello Guys, I'm not sure if this is the right forum to ask something like this, so apologies if I'm asking in the wrong place, but I've searched a lot the past days and haven't found a solution yet :/
Less than a week ago, I bought a Samsung Galaxy Tab A6 (SM-T285) 7" LTE, and pretty much since day one, the tablet keeps disconnecting and reconnecting on every wi-fi I tried so far (3-4 different networks). I lose my connection for a couple seconds, causing any app running to lag a bit, then the notification that I have been connected to (the same) wi-fi comes up, and it starts working again. I googled a bit and tried using WPS button, Keep Wifi on during sleep, always allow scanning, even turned flight mode on, but the problem remains. Also, googling usually returned solutions that were aimed towards the router, although I'm pretty sure it's something to do with the tablet, since it's not just on one router. I'm at a loss on how to fix this and the only thing I can compe up with atm is to try a factory reset, which is weird, since the problem was with the tablet literally from the beggining. Any help will be appreciated! Thanks in advance
Click to expand...
Click to collapse
I haven't really encountered that problem on my device. If you still have problems with the device after factory reset I suggest you try to get a replacement and see if it fixes it. You can also test if the problem goes away if your device is the only one connected to the router or setup a static IP. You can also post a logcat during the interruption so that we can get a better a handle on what is happening.
AntJPGR said:
Hello Guys, I'm not sure if this is the right forum to ask something like this, so apologies if I'm asking in the wrong place, but I've searched a lot the past days and haven't found a solution yet :/
Less than a week ago, I bought a Samsung Galaxy Tab A6 (SM-T285) 7" LTE, and pretty much since day one, the tablet keeps disconnecting and reconnecting on every wi-fi I tried so far (3-4 different networks). I lose my connection for a couple seconds, causing any app running to lag a bit, then the notification that I have been connected to (the same) wi-fi comes up, and it starts working again. I googled a bit and tried using WPS button, Keep Wifi on during sleep, always allow scanning, even turned flight mode on, but the problem remains. Also, googling usually returned solutions that were aimed towards the router, although I'm pretty sure it's something to do with the tablet, since it's not just on one router. I'm at a loss on how to fix this and the only thing I can compe up with atm is to try a factory reset, which is weird, since the problem was with the tablet literally from the beggining. Any help will be appreciated! Thanks in advance
Click to expand...
Click to collapse
I get the same issue on my T280, highly annoying.
It seems better since the latest update, it's done this since day 1.
ashyx said:
I get the same issue on my T280, highly annoying.
It seems better since the latest update, it's done this since day 1.
Click to expand...
Click to collapse
@ashyx
Try to re-flash your firmware and then install root. There is an application that grasps the Wi-Fi, so it doesn't disconnect and reconnect everytime.
---------- Post added at 11:00 PM ---------- Previous post was at 10:58 PM ----------
ashyx said:
I get the same issue on my T280, highly annoying.
It seems better since the latest update, it's done this since day 1.
Click to expand...
Click to collapse
@ashyx
Also, if you don't want to root and just stay in stock firmware, then go to this link (it is from a Samsung Moderator and yes, it is official): http://support-us.samsung.com/cyber...7407616!1470947554734&from_osc=&homeid=342384
Solution brief statement:
- disable Connectivity Monitor and Wireless Uplink
- set the AP is set on fixed channels
- run the lastest stable upgrade of both AP and Controller
ParadoXGodzillA said:
@ashyx
Try to re-flash your firmware and then install root. There is an application that grasps the Wi-Fi, so it doesn't disconnect and reconnect everytime.
---------- Post added at 11:00 PM ---------- Previous post was at 10:58 PM ----------
@ashyx
Also, if you don't want to root and just stay in stock firmware, then go to this link (it is from a Samsung Moderator and yes, it is official): http://support-us.samsung.com/cyber...7407616!1470947554734&from_osc=&homeid=342384
Solution brief statement:
- disable Connectivity Monitor and Wireless Uplink
- set the AP is set on fixed channels
- run the lastest stable upgrade of both AP and Controller
Click to expand...
Click to collapse
Not sure what you're trying to advise here or why you're advising to flash stock firmware and root?
Also the link to the knowledge base solution doesn't work as its session key has expired.
ashyx said:
Not sure what you're trying to advise here or why you're advising to flash stock firmware and root?
Also the link to the knowledge base solution doesn't work as its session key has expired.
Click to expand...
Click to collapse
What do you mean "Also the link to the knowledge base solution doesn't work as its session key has expire."? I have just checked the website and the session key has not expired and it still works for me.
ParadoXGodzillA said:
What do you mean "Also the link to the knowledge base solution doesn't work as its session key has expire."? I have just checked the website and the session key has not expired and it still works for me.
Click to expand...
Click to collapse
Never mind got it working by using a different browser.
Thanks for posting it, but Samsung's 'solution' [emoji55] is to simply disconnect and reconnect the wifi which I have already tried.
It's related to the device not the network as I don't have any issue with any of my other devices on the same network.
Maybe if they'd release some source code that actually worked I might be able to do something about it instead of them refusing my request.
ashyx said:
Never mind got it working by using a different browser.
Thanks for posting it, but Samsung's 'solution' [emoji55] is to simply disconnect and reconnect the wifi which I have already tried.
It's related to the device not the network as I don't have any issue with any of my other devices on the same network.
Maybe if they'd release some source code that actually worked I might be able to do something about it instead of them refusing my request.
Click to expand...
Click to collapse
Ok, if I find a solution, I'll be sure to tell you.
+1 I'm also getting this issue like crazy on my T280
Sent from my SM-T280 using Tapatalk
Mine too. I have the T280, Best Buy has the T350 for $20 more. Has dual band wifi. Might try exchange it, but I rooted it already. Can I go back to stock without them knowing?
I was dealing with this issue although it was never more than an annoyance because it never actually interrupted my wifi connection, it just showed the little toast message that said it reconnected
I somehow magically got the device to stop doing this and I don't know exactly what fixed it, but I think the step that did it was flashing the stock firmware to the device. After that, it never seemed to have the annoying bug again.
The other things that could have done it relate to installing root and using Link2SD to disable some bloatware and moving all user apps to the SD card, but my guess is the fix came from flashing the stock ROM
I have the same problem with SM-T280 (T280XXU0AQA4), tried many wireless network and I have always disconnections. There is a solution for this problem?
ashyx said:
I get the same issue on my T280, highly annoying.
It seems better since the latest update, it's done this since day 1.
Click to expand...
Click to collapse
Also for me since day 1
I have the exact same issue with my A6 10.1.
Posted about it a while back, I tried a factory reset, i tried clearing the cache. I took it to the service centre who did a complete software rebuild. I reset my router to factory and gave the tablet a static ip address. In the end I got a replacement, the replacement has the exact same issue. A friend bought the tablet the same day I did and has the exact same issue, they also got a replacement, their replacement also has the issue. So that's 4 out of 4.
Samsung couldn't care less, I've called customer service who suggested taking it to the service centre or getting a replacement, both things I've done. I've emailed and received nothing but generic cut and paste replies telling me to factory reset and clear the cache partition. I'm over my 30 days and can't return it. So I have a lovely paper weight and I'm back to using my iPad 3 because it may be slow as anything but at least it stays connected to wifi.
Jerri1240 said:
I have the exact same issue with my A6 10.1.
Posted about it a while back, I tried a factory reset, i tried clearing the cache. I took it to the service centre who did a complete software rebuild. I reset my router to factory and gave the tablet a static ip address. In the end I got a replacement, the replacement has the exact same issue. A friend bought the tablet the same day I did and has the exact same issue, they also got a replacement, their replacement also has the issue. So that's 4 out of 4.
Samsung couldn't care less, I've called customer service who suggested taking it to the service centre or getting a replacement, both things I've done. I've emailed and received nothing but generic cut and paste replies telling me to factory reset and clear the cache partition. I'm over my 30 days and can't return it. So I have a lovely paper weight and I'm back to using my iPad 3 because it may be slow as anything but at least it stays connected to wifi.
Click to expand...
Click to collapse
It may not be Samsung's problem but the place where you bought your tablet from. You might have to reflash it to stock (the ODIN way or the Samsung Smart Switch way). Some stores refurbish items and just take the same item repackage after thinking that it is okay to use because they just hook up the tablet to the computer without it actually connecting to the wifi.
If you want to do the ODIN way, you should try going to www.updato.com and find your software and device number and install it. There will be a guide there.
If you want to do the Samsung Smart Switch way, just go download it for the PC and it should tell you how to do it. (YOU NEED YOUR DEVICE NUMBER AND SERIAL NUMBER!)
Or if it still doesn't connect online, it might be because the host file is messed up. It is located in ./system/etc./host
I'm not sure but you should be able to find it through ES File Explorer.
ParadoXGodzillA said:
It may not be Samsung's problem but the place where you bought your tablet from. You might have to reflash it to stock (the ODIN way or the Samsung Smart Switch way). Some stores refurbish items and just take the same item repackage after thinking that it is okay to use because they just hook up the tablet to the computer without it actually connecting to the wifi.
If you want to do the ODIN way, you should try going to www.updato.com and find your software and device number and install it. There will be a guide there.
If you want to do the Samsung Smart Switch way, just go download it for the PC and it should tell you how to do it. (YOU NEED YOUR DEVICE NUMBER AND SERIAL NUMBER!)
Or if it still doesn't connect online, it might be because the host file is messed up. It is located in ./system/etc./host
I'm not sure but you should be able to find it through ES File Explorer.
Click to expand...
Click to collapse
Thanks but I took it to the local service centre who reflashed the firmware and it made no difference. Support told me it's a known software issue but they don't know when or even if a fix will be released.
It connects to the wifi fine, it just drops connection constantly, it shows as connected and I'm sat less then three feet from my router but try streaming or opening play store and it says no connection retry. Then you have to wait until it decides to work again, sometimes that's seconds, sometimes a few minutes. Sometimes you have to manually disconnect and reconnect wifi or turn the device off then back on. Rince and repeat.
I'll download smart switch and give it a go but I don't see it helping to be honest.
Jerri1240 said:
Thanks but I took it to the local service centre who reflashed the firmware and it made no difference. Support told me it's a known software issue but they don't know when or even if a fix will be released.
It connects to the wifi fine, it just drops connection constantly, it shows as connected and I'm sat less then three feet from my router but try streaming or opening play store and it says no connection retry. Then you have to wait until it decides to work again, sometimes that's seconds, sometimes a few minutes. Sometimes you have to manually disconnect and reconnect wifi or turn the device off then back on. Rince and repeat.
I'll download smart switch and give it a go but I don't see it helping to be honest.
Click to expand...
Click to collapse
Try rooting your device and then check your hosts file and fix it. Sometimes, after when I installed Freedom (In-App purchase hack) it updates the Host file to disable it to connecting to the Internet. It should only say 127.0.0.1 Host, not something like app referrer: 108.xxx.xxx
ParadoXGodzillA said:
Try rooting your device and then check your hosts file and fix it. Sometimes, after when I installed Freedom (In-App purchase hack) it updates the Host file to disable it to connecting to the Internet. It should only say 127.0.0.1 Host, not something like app referrer: 108.xxx.xxx
Click to expand...
Click to collapse
Thanks but I honest'y can't be bothered with it anymore. As I said myself and a friend got the same tablet, we've both had the same issues, we both got replacements, both the replacements have the exact same issue and I assume it's massively unlikely all 4 tablets have host file issues. I've wasted hours of my life on this (resetting my router to factory for some reason caused my wifi printer to flail which took 4 days to fix). I've not rooted it and haven't installed anything that should mess with the host file.
I may change my mind and give it a go one day when I'm bored. I assume rooting doesn't invalidate the warranty/trip the knox etc?
I ran smart switch last night, backed up, reinstalled the sofrware then restored from backup. Only the backup didn't restore all the app settings, so it removed all the progress on the games I had been playing.
Jerri1240 said:
Thanks but I honest'y can't be bothered with it anymore. As I said myself and a friend got the same tablet, we've both had the same issues, we both got replacements, both the replacements have the exact same issue and I assume it's massively unlikely all 4 tablets have host file issues. I've wasted hours of my life on this (resetting my router to factory for some reason caused my wifi printer to flail which took 4 days to fix). I've not rooted it and haven't installed anything that should mess with the host file.
I may change my mind and give it a go one day when I'm bored. I assume rooting doesn't invalidate the warranty/trip the knox etc?
I ran smart switch last night, backed up, reinstalled the sofrware then restored from backup. Only the backup didn't restore all the app settings, so it removed all the progress on the games I had been playing.
Click to expand...
Click to collapse
Root does trip your warranty and it is a pain in the but when you are trying to install applications like Oasis's Island app because it knows if you had a "modified" OS. So, you have to be careful on what kind of application you still want to use.
If you can get another replacement or exchange, reset your device and then hand in to the store for a SM-T350 or some other device.
I know that SM-T350's are good for games and other content like watching videos.
Hope I helped and I wish you the best of luck.
The T280/T285 doesn't have knox, so nothing to trip.
Can confirm reflashing stock did not fix it on my t280. Starting to think the only fix is to get a different tablet...

Network issues (Data)

I'm experiencing issues with the network, I often have to go to plane mode then disable it to get my connection back (I always have the 4G logo on screen, but internet pages won't load, facebook either, well everything) I'm seeing posts about the WiFi issue, but nothing about this, am I the only one experiencing this ? It occurs every 5 minutes or so, pretty annoying when you are in the middle of a youtube video or so..)
Thank you in advance !
I could say I have the same issue.
I realize this post is 2 months old but I also have this exact same problem. Data on WiFi works perfectly fine. On actual mobile data though it works great for a long period of time (hours - days) then suddenly gets horrible. Disabling and re-enabling data seems to fix it most of the time, then it works great again for a good while.
Would this indicate a software glitch? I've been wondering if I should try some custom ROMs. Or would it be a problem with the physical antenna or data module in the phone?
I'm on the verge of sending it back under warranty but if it's software maybe something else can be done to fix.

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