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Hi,
So i own a nexus 7 3g and use the t-mobile data service and i am hoping you guys can help me with these random data drops i get.
I will bring my tablet to work, put it in my book bag and drive to work, and when i get to work, the data signal is gone and its disconnected from t-mobile.
The only way i know how to get data back is restarting the tablet.
I was hoping there might be another way to get data back without rebooting, or find a way for this to stop happening altogether so i dont lose data randomly like this while i travel or leave the device unattended for a few hours.
I have never owned any GSM devices besides the nexus 7 so i am not to familiar with troubleshooting or any little tinkering i need to do with a GSM device/sim card etc.
So any ideas/help will be awesome and gratefully appreciated.
Thanks in advance.
Pithism said:
Hi,
So i own a nexus 7 3g and use the t-mobile data service and i am hoping you guys can help me with these random data drops i get.
I will bring my tablet to work, put it in my book bag and drive to work, and when i get to work, the data signal is gone and its disconnected from t-mobile.
The only way i know how to get data back is restarting the tablet.
I was hoping there might be another way to get data back without rebooting, or find a way for this to stop happening altogether so i dont lose data randomly like this while i travel or leave the device unattended for a few hours.
I have never owned any GSM devices besides the nexus 7 so i am not to familiar with troubleshooting or any little tinkering i need to do with a GSM device/sim card etc.
So any ideas/help will be awesome and gratefully appreciated.
Thanks in advance.
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There maybe problem because of apps like juicedefender which disables network in ideal/sleep mode ,So unistalling such apps may help you , BTW Are you sure network is not an issue ? Because even i have 3G Nexus 7 , i am also facing connection issue, My networks disables automaticaly anytime, when i use Wifi it disables my Sim network connection, It means i cant use internet without wifi though its 3G model I have reported the same to my nearest Asus service centre they looking on it , They told me there will be setting for data dropping , If i able to find its solution then will PM you.
H4CK_H0PP3R said:
There maybe problem because of apps like juicedefender which disables network in ideal/sleep mode ,So unistalling such apps may help you , BTW Are you sure network is not an issue ? Because even i have 3G Nexus 7 , i am also facing connection issue, My networks disables automaticaly anytime, when i use Wifi it disables my Sim network connection, It means i cant use internet without wifi though its 3G model I have reported the same to my nearest Asus service centre they looking on it , They told me there will be setting for data dropping , If i able to find its solution then will PM you.
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Hi
Thanks for the helpful tips. I'm pretty sure i don't have any battery saving apps, i deleted the few i did have.
I don't have any network issues. It seems it only turns off when in traveling around with it. Its really weird, and i am confused as to why it just goes away only when im traveling with it.
It does get disconnected from the internet when on wifi at home and stuff, but i still have bars in the signal icons moving and showing me that i am connected to t-mobile service.
But when i am dealing with this issues and have no data, the icon is empty and it tells me i have no service.
Maybe just toggling airplane mode might work, ill try that next time.
i tried toggleing airplane mode, no luck.
It may be the connection, but is frustrating i have to reboot every time just to get data back. Even if i toggle data in mobile data it wont work.
Hello,
I've had this issue across more than 1 device and more than 1 carrier.
Here's what happens:
I enable WiFi, and for a while everything works as expected. I can send and receive MMS messages. I can disable WiFi and go back to my 4G connection.
The problem is, after an unknown amount of time, the phone drops the 4G connection in the background. I only know when I can't receive/send MMS messages anymore. At that point, if I disable WiFI there's no 4G data connection, and I have to turn Airplane mode off and turn it back on.
This is really annoying. It happened to me using Sprint and a Galaxy S4 (both stock and custom ROMs) and it's happening to me with a Galaxy S5 from MetroPCS. (I've used the stock Metro ROMs, Stock T-mobile ROMs, and Custom T-mobile ROMs).
Right now I'm using a Stock T-mobile ROM with the latest firmware, carrier is MetroPCS.
What can I do so this doesn't happen? It's really frustrating.
Thank you for your time.
Disabled "Smart Network Switch" in WiFi Settings?
*Detection* said:
Disabled "Smart Network Switch" in WiFi Settings?
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Hello.
That's already disabled.
Should I enable it?
I tried with "smart network switch" enabled and disabled and problem still happened.
My S5 G900F Android 5.00 (Smart Network Switch disabled, Power Save disabled) on EE UK has had this problem for 9 months after phone upgraded itself to Lollipop (EE win the accolade to being the SLOWEST ON THE PLANET to provide Android updates.....). Since Jan 3, my wife's G901, a couple of weeks after it upgraded from 5.0 to 5.02, has developed the same problem. Neither phone has ever been rooted or other.
I have fruitlessly searched everywhere for a solution without success. EE Customer Services Tier 2 & Samsung's own service centre have failed to fix it. EE & Samsung blame each other for 5.1 or 5.1.1 not being available for download. Neither is prepared to resolve the issue despite hours on the phone. Have tried Safe Mode, Factory Reset, clearing everything, reloading APNs & Samsung even reloaded Android. All a waste of time: Many many days of it!
After approx half an hour connected to Wi-Fi, only way to get the mobile data to connect, is either reboot, enter & exit Air-plane mode or flip the 4G > 3G > 4G connection under More Networks. Have tested the fault in different cell areas countries and continents; fault is same everywhere.
It seems there are quite a few sufferers of this problem.
Samsung S5 keeps losing data connection
I have the same problem. My new Samsung phone loses the data connection (even though data is turned on) and I can only re-connect by restarting the phone. The first EE shop I took it to couldn't help at all. The second gave me a new SIM - that didn't work. Then I tried online support and after 3.5 hours of my life, in which I was passed on from one person to another, they completed a factory re-set - which didn't work (and additionally lost all the personalisation of my screen and some of my contacts). So I now have a not-very-smart phone which I have to re-start every time I want to use data. This is a business contract and the phone is less than two months old, but I'm not getting any effective support from EE. Android version is 5.0.2
me too, since last update. and app 'phono' shows "mobile data off" not got a time on it, but when i leave wifi coverage, it wont reconnect to cell data 2g/3g/4g. flightmode toggle to restore.
Abandon hope if you have this intermittent mobile data problem!
...at least until there is a software update, though I have no idea if that will help.
I have now tried a new sim card, a factory reset, and a replacement phone - which was provided only because I'm a business customer and I found a sympathetic member of staff. *By the way, I was told that if you are personal customer they won't consider replacing your phone if it is more than a month old - even if you started complaining about the phone as soon as you got it, the chances are a month will have elapsed by the time they put you through the hoops of a new sim, reset etc - and then it is too late to insist on a replacement phone.
In any case the replacement phone didn't resolve the issue so I have reached* a dead end. My phone fails to connect to data after having been connected to wifi - you have to do it manually each time you move away from a wifi connnection. At first I was doing it by restarting the phone, but am now following the advice of someone else who has the same problem and am going into flight mode and out again. *
This is not satisfactory, and it seems from reading forums that EE are to blame for the problem rather than Samsung, but I'm not 100% sure about that.*
Possible solution that works, for me, at the moment!
Having suffered this issue of my S5 (SM-G901F) not connecting to mobile data after being on Wi-Fi for a while unless switching airplane mode on/off for a few weeks; although it has probably been happening since the update I received late December; I have tried all of the turn this switch off, factory resets (x2), etc, etc, etc. and Googled the issue without success.
I have found this thread interesting, and I even tried calling EE support only to be told "you have tried everything that we would tell you to do" and "it wouldn't be a sim card, or handset issue, sounds like software". The reply was basically that like-it or lump it until the 5.1 update is released "by Samsung not EE because EE do not release Android updates". [Perhaps EE don't release the updates, but the stock rom is tested by them and their bloatware added before they eventually release it!!!]
Following my last reset I tried selectively re-installing the apps I used incase that was causing the issue. No Luck!
One last thing I tried was to look at every system 'thing' that I could find which used/switched any part of the mobile/mobile data/wifi - in addition to the settings I had already tried (all of which were mentioned in this thread previously). One thing I could not find not mentioned here, or anywhere, was the VoWi-Fi call on/off which I had always set to on as I do not live in a great reception area. Calling over Wi-Fi is great when you don't have a strong mobile signal.
Having 'played' with this setting for the last 24 hours I have found that the VoWi-Fi on/off appears to be a possible cure - for me anyway.:fingers-crossed:
When VoWi-Fi was set to off and leaving the phone connected to Wi-Fi overnight, the S5 immediately switched to mobile data this morning when I turned the Wi-Fi off . It continued to switch between Wi-Fi and mobile data all morning whilst out and about in and out of Wi-Fi connections - Woop Woop!!!
I then tried switching VoWi-Fi on (with Wi-Fi on and at home), leaving the phone for a number of hours, only to find that when I turned Wi-Fi off the phone refused to connect to mobile data even with a 'decent' mobile signal. The only way to get it to connect was to go back to switching Airplane mode on/off.
Switched VoWi-Fi off again, left Wi-Fi connected, left the phone for a couple of hours, etc. and hey-presto immediately switched to mobile data when I turned the Wi-Fi off. [Dances around the room because he's got the S5 automatically switching to mobile data again. Even though I'm at home with a great fibre internet and strong Wi-Fi connection!!!]
I do not know if this could be a solution for the others who are suffering from this issue, but it appears to be a solution for me at the moment. I thought I would share as your previous posts have helped me and you all seem to be pulling your hair out; like I have been; trying to find a solution.
Try it, it may work, but don't shoot me if it doesn't!
It's encouraging to know that I'm not crazy. I've had this issue across two devices and carries.
John,
Thank for your suggestion about WiFi calling. Unfortunately, I always have it off! I never used it, so maybe I should try turning it on? We'll see lol.
At this point, I think this is going to be my last Galaxy line phone.
Is it wi-fi calling that's causing the problem?
I have wondered if there is a link with wi-fi calling, but haven't tested it properly. I signed up with ee and bought the Galaxy phone specifically so that I could use wifi calling, as the town where I live (in the Scottish Borders) doesn't get a mobile signal strong to work reliably indoors from any of the networks. I'll try turning off wi-fi calling to see if that sorts the data thing (though I see that for one person above it did not). That would mean I wouldn't get calls or texts when I'm at home so it would not be a permanent solution for me. But in fact the wi-fi calling is not reliable anyway....
Brian_svc said:
It's encouraging to know that I'm not crazy. I've had this issue across two devices and carries.
John,
Thank for your suggestion about WiFi calling. Unfortunately, I always have it off! I never used it, so maybe I should try turning it on? We'll see lol.
At this point, I think this is going to be my last Galaxy line phone.
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Brian,
You never know the way things are going with this issue; given that nobody seems to be able to pinpoint the fault; turning it on may just sort it!!!
still no change and its a pita.....
Hello Everyone,
Does anyone know if this phone supports Wifi-Calling via T-mobile?:cyclops:
It does. I tried it last night. Turned to airplane and turned back on wifi, made a call just fine over wifi on T-Mobile.
I had no idea it could do that, but since my house is a bit of a Faraday Cage my G5+ starts the call as a provider call (T-Mobile) & jumps over to WiFi as soon as the connection is made. Totally threw me for a loop, I've wanted this feature on an OON phone for several years... way to go, Moto... oops, I mean Lenovo
Dave in San Jose
I might be missing something but it doesn't say WiFi call when set to WiFi preferred and I'm on WiFi. I try turning airplane mode on and WiFi on and get a message that I have to connect to a network. In TMobile.
frommars6 said:
Hello Everyone,
Does anyone know if this phone supports Wifi-Calling via T-mobile?:cyclops:
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It works fine for me!
jrc2 said:
It works fine for me!
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Does not work for me. Brand new 2gb ram version from Fry's.
Sent from my Moto G (5) Plus using Tapatalk
radoste said:
Does not work for me. Brand new 2gb ram version from Fry's.
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Did you enable it in settings? I've found it to be a little finicky sometimes, but it usually works pretty well.
It works but for me caused SMS/MMS delivery issues with the wifi router i was on. So i turned it off. I can turn it on when i need it for now, no need.
Get an sms app that supports forcing sms over cell even if you are on wifi like textra.
Sorry to bother, but it doesn't work for me. I have wifi preferred and wifi calling enabled, but it doesn't work when I do airplane mode-with-wifi on.
Any chance this could be due to APN settings? Can someone with this working share their APN? I know on my previous phone (Nexus 6), the T-Mobile APN settings were confusing and tricky. Thanks in advance!
Turning on airplane mode got wifi calling and SMS to work for me no problem. I have "wifi-calling preferred" selected in settings - is there any good way to get it to switch over automatically when cell service is poor? would like to not have to hit airplane mode every time.
rogueleader25 said:
Turning on airplane mode got wifi calling and SMS to work for me no problem. I have "wifi-calling preferred" selected in settings - is there any good way to get it to switch over automatically when cell service is poor? would like to not have to hit airplane mode every time.
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Actually, you shouldn't need to turn on airplane mode. That seems to just be a way to confirm it is actually using wifi since it ensures cell radios are turned off. It will automatically switch if you do not turn on airplane mode. If you look at the phone when a call is connected, it will confirm that it is a wifi call. This is a small drawback to the Moto G5 Plus software. Unlike other phones that actually tell you that the phone will use wifi in the notification area, this phone only acknowledges the wifi calling after the call is made or received. It would be nice if they would change that.
However, I am having a problem with mine not working properly on wifi. It seems that calls will not always go through to my phone. The phone will ring, but won't let me answer the call. It will quite often show the same call repeatedly even though I cannot answer the call. The caller tells me they hear nothing the entire time it should be ringing and eventually gives a busy signal. It doesn't even go to voice mail so they can leave a message. Sometimes it works perfectly, but there is no way to know when it's not going to work. I used to be able to get it to work again if I switched off wifi and connected to LTE, then made a test call before turning wifi back on. Now I can't seem to get that to work any more. Anyone have any idea what could be causing this?
Hi brothers,
Please, can you share some screenshots of these VoWIFI options in settings?
I feel the "reteu" (european) version doesn't have enabled VoLTE and VoWIFI.
I'm finding that WiFi calling stops working randomly. A reboot gets it to work properly again. I have my advanced call settings on Global and Wifi Preferred as my option.
Anyone else having this issue with Oreo 8.1 and T-Mobile?
rootnooby said:
I'm finding that WiFi calling stops working randomly. A reboot gets it to work properly again. I have my advanced call settings on Global and Wifi Preferred as my option.
Anyone else having this issue with Oreo 8.1 and T-Mobile?
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I've had this issue since I upgraded to 8.1. I've been planning on doing a factory reset to see if it fixes the problem, but I really don't want to go through the hassle of setting everything up again.
I have no cell signal at my desk at work, so I use the WiFi calling often. However, I have noticed something rather strange. If I try to make a call or send a text, it will sometimes say something like "No WiFi network available". There have been a few times after it has done this that I have received a call on WiFi, and then it will work fine for a while. Otherwise, a restart fixes it.
Procrustinator said:
I've had this issue since I upgraded to 8.1. I've been planning on doing a factory reset to see if it fixes the problem, but I really don't want to go through the hassle of setting everything up again.
I have no cell signal at my desk at work, so I use the WiFi calling often. However, I have noticed something rather strange. If I try to make a call or send a text, it will sometimes say something like "No WiFi network available". There have been a few times after it has done this that I have received a call on WiFi, and then it will work fine for a while. Otherwise, a restart fixes it.
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Another thing that I noticed is that when on Wi-Fi calling, sometimes the phone will only ring once before a call goes to voicemail. Seems like there may be a delay in the call coming through. I generally have a good Wi-Fi connection, but like any Wi-Fi connection, it can come in and out occasionally.
I want to avoid a factory data reset as well.
I have the same problem Essential on Sprint
I am also experiencing this since the 8.1 upgrade, 8n T-mobile. Multiple networks that had WiFi calling pre-update are no longer functioning on either of our phones(wife and I both have them). I often work in a basement, so this is an important function for me.
If Im listening to Spotify at work or something and I'm connected to WiFi if I turn off WiFi and use LTE it doesn't know what to do I'm in a state of having LTE but it won't allow me to connect to anything unless I reboot. I'm using a TMobile version converted to OOS 9.0.12 rooted with magisk. The only thing I'm thinking is I'm using adguard as a VPN and I feel that might be messing up the handoff.
Any thoughts and help are appreciated I thank you in advance
Same problem.
Tsyina said:
Same problem.
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Cool it's not just me
I noticed the same thing when steaming with Aimp. It's not a problem in general. Aimp is the only app in my lineup that does that. Data works, as I can browse and whatnot, even though Aimp is not detecting the switch. When switching to data, I just shutdown Aimp, wait a minute or two and fire it up again. I played around with the mobile data always active option in developer options but it didn't help.
Tmo convert - 9.0.13
It happens way before for me even in t-mobile firmware. I also did convert from t-mobile to one plus firmware with every setting retain. The handoff between LTE and wifi is very slow(The only good handoff experience i ever have for LTE and wifi is from Samsung, it switch immediately when wifi is lost). The 6T keeps hanging onto the wifi signal even when it really low and doesn't have a connection. The reverse would also apply, the 6T try to connect to known wifi and hand off too early and the connection got cut. I use youtube vance it a take some time for the connection to reconnect or I have to manually refresh, the same situation for other apps.
I just tried switching while streaming a YouTube video. The handoff was immediate when switching back and forth a few times. I'm convinced it's just certain apps that get hung up.
Cablespider said:
I just tried switching while streaming a YouTube video. The handoff was immediate when switching back and forth a few times. I'm convinced it's just certain apps that get hung up.
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For me manually switching does happen immediately with youtube, it the problem when driving and you can't do that. My 6T will try to hang onto my wifi signal until it goes down to one bar and connection got cut off, then it switches. However during the hanging onto the wifi signal portion there are no connection. I do have smart switch enable.
well think I figured out the handoff issue at least my problem, using adguard as a VPN was messing with the handoff after pausing it the handoff is instantaneous
I have a similar issue when I'm at work I use Wi-Fi but when I leave work and I'm out of range of Wi-Fi it doesn't switch over to LTE a lot of times it'll just show you know my full signal but it doesn't say LTE and I have no internet then the only way I found the fix it is by rebooting my phone does anybody know how to maybe correct this and by the way I'm not using any VPN or any weird apps
I experienced the same thing when I was on T-Mobile service. About a month ago I switched back to Verizon and noticed the handoff was much faster to the point where you didn't notice and apps didn't notice. Not sure if it matters but when I switched to Verizon I was running the oneplus 6 pixel expirence caf build and still am right now.
I pretty much stopped using wi-fi. I don't use a lot to begin with. Straight Talk boosted their data limit to 25GB a few months ago. Even with streaming, I never get even close to going over. Before, I use to have wi-fi auto switch turned on, but never noticed a problem with it switching between wi-fi and LTE.