Related
This is depressing, out of nowhere this big ugly glaring green pixel is here and won't go away
I've only had this phone for 2 months (The AT and T build sucks by the way compared to T mobile, screen atleast)
Now I wanted to ask, ive unlocked the bootloader so technically no warranty, but as this is a hardware problem ...nothing due to unlocking would cause this right
nothing on CYanogen..nothing on set cpu (which installed just 2 days ago and started using , that's why I suspect it)
but its not like my phone was over heating
Any ideas...does anyone know how nice HTC Support will be over this..or am I stuck with this
Thanks
PS: Is there a way to relock the bootloader, that is get rid of that unlock logo at boot?
attached photo**
SS2006 said:
This is depressing, out of nowhere this big ugly glaring green pixel is here and won't go away
I've only had this phone for 2 months (The AT and T build sucks by the way compared to T mobile, screen atleast)
Now I wanted to ask, ive unlocked the bootloader so technically no warranty, but as this is a hardware problem ...nothing due to unlocking would cause this right
nothing on CYanogen..nothing on set cpu (which installed just 2 days ago and started using , that's why I suspect it)
but its not like my phone was over heating
Any ideas...does anyone know how nice HTC Support will be over this..or am I stuck with this
Thanks
PS: Is there a way to relock the bootloader, that is get rid of that unlock logo at boot?
attached photo**
Click to expand...
Click to collapse
eesh sorry to hear that.
Your two options are...
1. Claim warranty exchange without telling them it's unlocked. I've read some cases of people getting away with this. My only concern with his is that I'm afraid someone at HTC will charge me for a motherboard replacement on the old phone once they find out it's unlocked. But again some people have gotten away with it.
2. Be honest and tell them it's unlocked...which is what I did BUT it was a very long battle with HTC to get my phone under warranty. They automatically will try to charge you $196 to replace the motherboard because of the unlocked bootloader. A new motherboard technically puts you back under warranty but at the cost of $196. I had to start a case with a better business bureau and after about a month of fighting on the phone on daily calls they finally sent me a new phone without even telling me they were. I guess their way of telling me to shut the hell up.
Unfortunately, there's no way to relock your bootloader. And because of my horrid experience I never unlocked my second Nexus. I'm glad I didn't cause my power button broke a few days ago and the warranty exchange was a lot easier with a locked bootloader.
Good luck.
Some people with unlocked bootloaders have had better luck conacting google about the warranty exchange. There's a thread around here where someone details the process.
That is big/bright! I had a defective pixel and it was way smaller than that. That looks almost like a cluster of them.
If you had tmobile I would say file a lost phone claim if you had the insurance on it.
Since paying 130 is cheaper than 200 lol.
Like the 2nd poster said, just call and don't tell em and see what happens.
For a fee that is. Long story short my rooted phone would reboot every time I used data about 3 months ago. I tried flashing all types of roms, but the problem still persisted so I flashed everything on my phone back to stock. However more problems emerged and everything got worse and worse to the point that I couldn't charge my phone because it would get really hot and reboot itself and get stuck on the X. The phone was useless I couldn't make a phone call without the dam thing rebooting.
I sent my phone to HTC and I was told that my mainboard needed to be replaced and it wasn't covered under warranty, I asked the lady that was speaking to me why I wasn't covered under warranty and I was told that I was running a custom rom. I asked her why is it that so many other people who were running custom roms were able to get a replacement. I was told that it was because they were able to flash their phones completely back to stock and they couldn't flash my phone back to stock. What a load of bull! She told me that my mainboard needed to be replaced because they could not flash my phone completely back to stock in order to do their tests. My mainboard needed to be replaced because it was faulty not because of the rom I was running!
Besides my unlocked bootloader, everything was completely stock. I flashed everything back to 2.1 and the default recovery. I then updated to 2.2 through OTA.
It seems perfectly reasonable to me. HTC replacing defective displays/digitizers/buttons makes sense even if it is flashed with a custom ROM. There is no reasonable way that damage to these components would occur due to a custom ROM.
The mainboard however is a component that could easily be damaged by irresponsible overclocking or (far less likely) a bad ROM. HTC has no way of determining whether or not the damage was original or due to tinkering and in that case, especially since we were given plenty of warning, is justified in refusing warranty.
I sympathize with your plight but am siding with HTC on this one.
By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.
unfortunately you were better off putting your device back to stock before sending it in.
cymru said:
By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.
Click to expand...
Click to collapse
Not once did she mention anything about the bootloader being unlocked voiding my warranty. If she said straight up that I had unlocked my bootloader and they won't repair my phone under warranty and that the people who were able to get their phone replaced were under different circumstances, I would have accepted the fact that I am SOL.
However that was not the case and she stated that they would not replace my mainboard under warranty because they could not fully flash my phone back to its original state. Because of this they need to replace my mainboard in order to get it to stock.
I've read enough posts on people who's phones were acting the same way as my phone was, difference though is that they got their phone replaced under warranty no questions asked.
My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck
Tech_Boy said:
My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck
Click to expand...
Click to collapse
tried the same exact tactic to get my macbook fixed but the mac genius was juts too stubborn. remember politeness+cluelessness is the way to get a warrantee acknowledged. well good luck with getting your phone fixed!
... where are all the people on this board that flame you if you dare to ask for a way to re-lock the bootloader? You know ... the ones calling one names and telling people that HTC will honor the warranty despite the bootloader unlock.
HTC did the same to me when mine overheated and cracked it's screen sitting on my desk charging overnight. File a report with the BBB if anything, I did after HTC kept my Nexus for 3 weeks and refused to fix it because of the bootloader and I had a new one 2 days later.
I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).
_Dennis_ said:
I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).
Click to expand...
Click to collapse
Well said, warranty is voided, end of story. We all agreed to those terms when we unlocked our phones.
Anyone willing to sell their broken Nexus One
I killed my Nexus One, replaced the display, but it turns out I need to replace the lower board as well. Anyone have a broken Nexus One they're willing to part with?
BTW, I don't care about the condition of the display, or outside shell.
_Dennis_ said:
I broke some resistors on my motherboard.
Click to expand...
Click to collapse
How in the hell did you do that?
HTC also refused to repair my faulty power button because I had an unlocked bootloader and wanted to hit me with the cost of a new motherboard to fix it. I spent close to a week arguing with them (over phone and in person) before they relented to do it at no charge. My phone came back repaired but my motherboard was not replaced. They're just out to charge us for unlocking the bootloaders.
Sure glad I used the one-click root, after getting mine replaced for insensitive touchscreen...
I was trying to remove camera and when I was prying the plastic under the battery off I broke the resistors.
My phone did nearly the exact same thing your did. Every time GPS was used it would reboot. Every time I was on a call for a long period of time - reboot. etc.
I eventually called in a repair ticket, flashed my phone to complete stock (with unlocked bootloader), sent it in and they repaired it. Never said a word.
Hey guys I am kind of freaking out here. I would consider myself to know a good amount about CM but I've never heard of an issue like this before.
I just got new MyTouch 4G's for my family during Tmobile's deal a couple weeks back. I promptly put CM7 on all of them. This week though all of a sudden both my mom's and sister's phones starting having problems showing either no signal or no sim card inserted. I'm not with them right now because I'm in college and I'm staying in my dorm so I can't actually get a hold of the phones until this weekend. I had them test the SIMs on another phone and they're still not working. I had them go in to the Tmobile store yesterday and get their SIMs replaced but all of a sudden today one of them was having the problem again. The SIM still doesn't work on the other phone.
I had my stepdad take the phone in again and the tmobile rep claimed it was because of CM.
I have no idea whats going on. I picked one up for myself as well and I've been going strong on the nightlies with only minor annoyances, nothing like this. My mom is getting pissed off because she's a doctor and shes on call this week and she needs her phone. Can anyone help me out here??
For people like Dr's and such, reliability is KEY, there should be NO reason to have a rooted phone.
That being said, I'd say go back to stock.
I'm not convinced that its due to the rom, and I have CM on there so that she can use VPN with her office network.
If I believed Stock would fix the problem though I would switch it back.
First of all WTF did you put CM7 NB or RC on her phone? If she is a Doc chances are she is not tech buff and won't have time to upgrade the BS we flash addict due which is normal. So for her best thing would be Ice Glacier v1.1.6 and that even goes for your sister also. So flash IG v1.1.6 for both of them and for you as you seem to be aware of XDA which I am sure they don't even know what it is then you can only use CM7NB/RC. Far as signal goes stock are known to emulate signal that is not there, hence the iPhoney fiasco? and the AT&T network faking signal status? Where I am I did see signal fluctuate little coming from stock> IG> CM.
Did you make a nandroid back up before and after root ing?
Send them a tutorial and restore to a point where there were no issues. Them you can look your self we. you have time. Don't forget to do have them back up of data with titanium back up or my ball up or something simple before they restore, so they can drop their data back onto their phones when the restore is over.
My dad and I have similar issues, as he has no time to mess with his phone, but wants the functionality, so because he is out of town all week, I keep a nandroid back up of a point in time where all was stable and running good, have him keep refreshing his back ups of his data so as to not lose wine. the inevitable glitch occurs, at which point in time I right him a tutorial to fix I it, if is complicated, simply having him restore from the stable nandroid backup.
He this helps our gives you an idea.
G ood luck
Yeah I've done that already, they're back on the original root but for some reason their sims are still frying. I can't find any record of anything like this happening to anyone. I even asked Kmobs and he said he hadn't heard of it either
My MT4G fried my original SIM. Since using the one that came with the phone, all is OK. I believe there is a difference between older SIMs and the newer ones?
el_smurfo said:
My MT4G fried my original SIM. Since using the one that came with the phone, all is OK. I believe there is a difference between older SIMs and the newer ones?
Click to expand...
Click to collapse
There is, I was told this when dealing with a couple issues with my iPhone
Hmm thats interesting. The thing is though these were both brand new activations and as such they both got brand new SIM cards :\
AimanF said:
Hmm thats interesting. The thing is though these were both brand new activations and as such they both got brand new SIM cards :\
Click to expand...
Click to collapse
I've had the same SIM card for the last 3 years, took it out of my iPhone and put it into my MT4G, TMO kept the SIM that came with the phone. I was told there can be issues with new sim cards at times.
when i first got my mt4g after about a month the sim card port and memory card port stopped working.i jus unrooted it and sent it back to tmo.y dont u do the same
Sent from my HTC Glacier using XDA App
??? sim cards frying???
OK so first off let me say I LOVE THE MYTOUCH 4G..that being said I'm pissed I've had the phone for a month and then one day i get up and theres no signal bars just an x above the signal bar. I call tmobile customer service and after an hour they tell me i have a defective phone, so sorry, holla back, so I get the bright idea to root the phone so I can use another carrier...I achieve S=off and perm root, and have flashed a custom rom( Iced Glacier 1.1.6) I've backed up on nanodroid, and the phone operates excellent actually overclocked at 1.7 ghz but no service bars...then i pay for an unlock code which i cant even input because my phone wont recognize at&t sim card ARRRGH!!! the phone is rooted so my warranty is void and i cant send it back!!! plz any suggestions...
I had a SIM card I got with my hd2 put it in my mt4g and it did the same thing. T mobile Rep told me I need a new SIM card a special one for 4g so the made me a new one well 3 of them I got 3mt4g
SENT FROM MY THC DEVICE ;/
seanryan99 said:
OK so first off let me say I LOVE THE MYTOUCH 4G..that being said I'm pissed I've had the phone for a month and then one day i get up and theres no signal bars just an x above the signal bar. I call tmobile customer service and after an hour they tell me i have a defective phone, so sorry, holla back, so I get the bright idea to root the phone so I can use another carrier...I achieve S=off and perm root, and have flashed a custom rom( Iced Glacier 1.1.6) I've backed up on nanodroid, and the phone operates excellent actually overclocked at 1.7 ghz but no service bars...then i pay for an unlock code which i cant even input because my phone wont recognize at&t sim card ARRRGH!!! the phone is rooted so my warranty is void and i cant send it back!!! plz any suggestions...
Click to expand...
Click to collapse
I had the same problem. As long as you unroot your phone and go back to stock rom, you should be fine with the warranty. Unless you told tmobile you were rooted. In that case, call htc and request for a repair and send in your unrooted phone.
Even if you root the phone, manufacturer defects are covered. the only part of the warranty that goes away from rooting is software and some internals that you can mess up by rooting (aka overclocking)
id say go back to stock completely and get the phones exchanged. my brothers STOCK MT4G fried 3 cards before T-mobile said screw it and sent him a new phone. he hasnt had a problem since.
kimbernator said:
Even if you root the phone, manufacturer defects are covered. the only part of the warranty that goes away from rooting is software and some internals that you can mess up by rooting (aka overclocking)
Click to expand...
Click to collapse
Umm, I don't think so. Altering the software and security settings on your phone automatically voids any semblence of a warranty you had. You can unroot and get s=on again, then send in for warranty repair and be ok. But if your buttons stop responding or something, and you send it in and they see s=off and CM7 on there, rest assured they will be billing you the price of a new phone, even if that problem would have arisen regardless of you being rooted.
ok i was browsing ebay, and came across, 32GB Verizon Galaxy S4 with Cracked Screen for cheap say 104, so i am thinking can i take either my screen or replace the motherboard.
lets say i get this what is the total cost to get it repaired via shop. (if my guy can do it) ball park figure
besides is this a good buy or could i buy a international or an att mdl either one has to be 32gb, i plan on safe straping it
i am getting ideas now so i am not looking to buy just yet, or never.
i also wonder how much would my phone go for (phone in sig minus case and sd card)
thank yall i am getting tired of dealing with a locked boot loader, and i didnt plan on rooting or flashing roms to this thing either.
Long story short, bought an Athene the other day, off of eBay, which is basically open box new. The sim card reader simply does not work. I have used multiple sims, that work fine in other phones, from multiple carries, nothing has worked. I tried using a sim adapter at first.. which I guess could of caused damage to the sim slot. Which, is weak, because I didn't do really any forceful pushing. I unlocked the bootloader to tinker with it before I got any sims to try.
Assuming This dude isn't going to refund me on eBay, here is the question. If I pay the 75$ fee to Motorola, to fix physical damage to the sim slot, will they still do it, even though it has an unlocked bootloader? It states they will fix physical damage out of warranty and that as long as it is as you describe and not more and worse, they will fix it. But nothing about unlocked bootloader effecting this. So....? Any help would be great! I just really want to use this phone...as a freaking phone!
itslels said:
Long story short, bought an Athene the other day, off of eBay, which is basically open box new. The sim card reader simply does not work. I have used multiple sims, that work fine in other phones, from multiple carries, nothing has worked. I tried using a sim adapter at first.. which I guess could of caused damage to the sim slot. Which, is weak, because I didn't do really any forceful pushing. I unlocked the bootloader to tinker with it before I got any sims to try.
Assuming This dude isn't going to refund me on eBay, here is the question. If I pay the 75$ fee to Motorola, to fix physical damage to the sim slot, will they still do it, even though it has an unlocked bootloader? It states they will fix physical damage out of warranty and that as long as it is as you describe and not more and worse, they will fix it. But nothing about unlocked bootloader effecting this. So....? Any help would be great! I just really want to use this phone...as a freaking phone!
Click to expand...
Click to collapse
Yes they will definitely do it. Unlocked bootloader avoids warranty cuz they want money. also physical damage dont count in wattery unless it has stopped working by itself. They will fix it if u pay thts for sure
Sent from my Moto G4 Plus using Tapatalk
DgnrtnX said:
Yes they will definitely do it. Unlocked bootloader avoids warranty cuz they want money. also physical damage dont count in wattery unless it has stopped working by itself. They will fix it if u pay thts for sure
Sent from my Moto G4 Plus using Tapatalk
Click to expand...
Click to collapse
Thanks for the reply. That's what I was figuring, but wanted others thoughts. I will try live chat with motrola and try to get it sent in. My only last worry is if they decide it'd be easier to just replace the phone than fix the sim...would they not because I only paid 75$, or would they make me pay more. Guess we will see. 75$ more is better being out 200 I guess..... [email protected]#$