Database Users

Two Issues, help please

Hi, got my OnePlus two today.
I have two issues so far.
1. The home button seems to only work 1 or 2 times out of 5 presses. Should I RMA?
2. There is no native exchange email support. Anyone know why?
Brendan
Sent from my ONE A2003 using Tapatalk

The home button sucks on mine too. Doesn't always register touches. Useless as a fingerprint reader too. I am using onscreen buttons.
Don't know about the email: I use Nine (by far the best exchange email app) which works fine.
Sent from my SM-T800 using Tapatalk

Just a tip: I found turning vibration on touch setting on and sliding my thumb slightly up the button makes the home button work better. I think we just need to get use to a button that doesn't actually move.
Sent from my SM-T800 using Tapatalk

if you press it like an button it works well, dont lightly tap it like the screen

I heard that they will fix that problem with the home button with an OxygenOS update!

I hope so. It's nowhere near as good as the Fingeprint scanner on my honor 7
Sent from my ONE A2003 using Tapatalk

I just got mine. The Home buttin is pretty fine. You have to get learn how it works.. Because the home buttin is under the FingerPrint Sensor. I don't have any problems, maybe at the start but now it is ok! As for exchange email you just use GMAIL app!
EDIT:
For exchange email , download Gmail exchange apk from APKMIRROR and install it. Don't forget to open unknown sources first.
Link: http://tinyurl.com/pux5pxy

limestar said:
Hi, got my OnePlus two today.
I have two issues so far.
1. The home button seems to only work 1 or 2 times out of 5 presses. Should I RMA?
2. There is no native exchange email support. Anyone know why?
Brendan
Sent from my ONE A2003 using Tapatalk
Click to expand...
Click to collapse
Same issue for me. Its grounding because my hand is also on the metal frame of the phone. If I put the phone down and tap the home button it registers, same if the phone is flat in my hand and not touching the frame, works perfectly. Really annoying.

Major home button issues for me too. I had to switch to on screen buttons because I was getting too many missed home button taps and it was driving me mad.
Wondering if it's a hardware issue with all of them or just some. Maybe the people who don't have issue just have oilier or sweatier hands as very dry hands seem to make the home button less sensitive.
Sent from my ONE A2005 using XDA Forums Pro.

Got my op2 yesterday and was fully expecting to also have this issue but I don't. I have the USA op2.

thegrants82 said:
Got my op2 yesterday and was fully expecting to also have this issue but I don't. I have the USA op2.
Click to expand...
Click to collapse
good to hear, maybe that's why they slowed up the invites and fixed it quietly.

My home button is working flawlessly

I think it's about getting used to this home button. In starting I too had issues with home button but now I don't. Just give it some time.

If you have oily or sweaty hands and not really dry ones then you probably won't have an issue ... until winter.
Sent from my ONE A2005 using XDA Forums Pro.

gtg465x said:
If you have oily or sweaty hands and not really dry ones then you probably won't have an issue ... until winter.
Sent from my ONE A2005 using XDA Forums Pro.
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Haha! Yeah. True. The official forums are full of people getting really irate with this.
Mine's fine -- acts up every now and then. I've added an assistive touch button instead of activating the on-screen nav buttons. Saves space and is generally not intrusive -- sort of like the way Apple's own assistive touch button is.

MrJukeHardbane said:
I think it's about getting used to this home button. In starting I too had issues with home button but now I don't. Just give it some time.
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Click to collapse
Agreed. Since I started pressing instead of lightly tapping it works fine.
-- from my OnePlus 2 (A2003)

I love this phone but problems with Home button are a little bit terrifying....Actually I've put my OP2 into gel case and problem with home button is gone...so it is really because of hand touching the bezel...WTH :?
I just believe that the bezel is a touchable one and we will receive some kind of nice feature like grab and squeze a phone to make a screenshot or something...OP please, do not kill my faith in You...

M3ntoR said:
I love this phone but problems with Home button are a little bit terrifying....Actually I've put my OP2 into gel case and problem with home button is gone...so it is really because of hand touching the bezel...WTH :?
I just believe that the bezel is a touchable one and we will receive some kind of nice feature like grab and squeze a phone to make a screenshot or something...OP please, do not kill my faith in You...
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Click to collapse
I wish it was a feature, but honestly, it seems like a design flaw. It doesn't seem like it's affecting all the devices, but it definitely is affecting the one that I received today. If I push the home button like a physical button it works fine, but if I tap like a capacitive button it doesn't work often. My guess is that there's no way around this, and that Oneplus won't consider it a problem.
---------- Post added at 12:32 AM ---------- Previous post was at 12:31 AM ----------
thegrants82 said:
Got my op2 yesterday and was fully expecting to also have this issue but I don't. I have the USA op2.
Click to expand...
Click to collapse
What batch do you have? Mine is dated 08.10.2015 on the back of the box. I'm wondering if it's device specific.

limestar said:
I hope so. It's nowhere near as good as the Fingeprint scanner on my honor 7
Sent from my ONE A2003 using Tapatalk
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Wow are you are the one I was looking for, I ordered Honor 7 from small for UK and meantime I got Invite for Onwplus 2 which make me confused and I don't want to sell my account to someone so I ordered two days ago and not processed yet, same thing with Honor 7 ordered on 2nd but still waiting
I like both phone but price for Honor 7 is simply just blow OP2 and premium body, Irda, FM radio, Cat 6 and fast charge so Honor 7 is my 1st choice, I am plan to sell OP2 as it comes without even opening as there is NO point keep two phone without NFC as Android pay is just around the corner, As you are having OP2 and H7 I would like opportunity so ask you about with
Which one have better fingerprint reader?
Which is one have better camera quality?
Which one have better screen?
Sound, audio etc.?
Do you think is impossible to put two SIM + 1 SD altogether in slot as somebody scribe in Chinese forum ?
can you advise which one to keep ?

Alertslider slightly loose

Anyone else noticed the alertslider being slightly loose when toggled to the center or all the way up? It seems pretty Solid when toggled all the was down. It's not bugging me but i just want to know if it's just me. Thanks

Here it's very tight at all modes.
Sent from my ONEPLUS A5000 using Tapatalk

omrij said:
Here it's very tight at all modes.
Sent from my ONEPLUS A5000 using Tapatalk
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Thanks! It's moving like 0,3mm but I guess that's not an issue and won't get worse

It moves a slight bit but so do all the other buttons.

I find all buttons jiggling a bit. That was the first thing i noticed when I took OP5 from the box. But it does not bother me much.

It's definitely looser for me in the middle or top position but it is very slight. Doesn't bother me...

Proximity Sensor issue ... I think

Hey guys,
My Oneplus 5 is working fine without issues but when I make a phone call and have the phone up to my face on almost every call the speaker phone ends up going on by itself. I think this is because the screen is turning on even though the phone is up to my face which would probably be the proximity sensor. It might be worth noting that i use the phone on my left ear as I am a lefty. Is anyone else having this problem and does anyone know a solution to this problem?
Thanks!

NYFan said:
Hey guys,
My Oneplus 5 is working fine without issues but when I make a phone call and have the phone up to my face on almost every call the speaker phone ends up going on by itself. I think this is because the screen is turning on even though the phone is up to my face which would probably be the proximity sensor. It might be worth nothing that i use the phone on my left ear as I am a lefty. Is anyone else having this problem and does anyone know a solution to this problem?
Thanks!
Click to expand...
Click to collapse
Me too... The only solution i find its block the screen
Enviado do meu ONEPLUS A5000 através de Tapatalk

Are you using a screen protector that covers the sensor?
Sent from my ONEPLUS A5000 using Tapatalk

Devhux said:
Are you using a screen protector that covers the sensor?
Click to expand...
Click to collapse
No I'm not using anything but a cheap gel back protector.

I have the same problem. But I thought the screen was turning on because of double tap to wake .

Same issue here, I even started a thread about it weeks ago. Seems like there must be a dodgy batch of sensors.
I'm going to send mine back under warranty once I can get my 6o back from my daughter so I have a backup phone.
Sent from my OnePlus5 using XDA Labs

I have the same issue. I used *#808# to check whether the Proximity sensor is working as it should. And it does. For me it more looks like a software issue

Strange fingerprint issue

For some reason, I just can't unlock my phone with my left thumbprint. It works perfectly with my right one. I've removed and re-added my left fingerprint several times. Sometimes up to 3 copies of it. Regardless of what I do, it will not unlock with the left one.
Sent from my ONEPLUS A6013 using Tapatalk

Did you try another finger?
Maybe your device is not accepting a second finger, but trying 3 times the same thing is not helping to isolate the "problem"
ledvedder said:
For some reason, I just can't unlock my phone with my left thumbprint. It works perfectly with my right one. I've removed and re-added my left fingerprint several times. Sometimes up to 3 copies of it. Regardless of what I do, it will not unlock with the left one.
Sent from my ONEPLUS A6013 using Tapatalk
Click to expand...
Click to collapse
Sent from my SM-N9005 using Tapatalk

I have the same issue with my left finger, not entirely useless but it is much more difficult to use it.

I had that issue when I was using 9.0.5, it works sometimes with my left thumb, but works perfectly fine with my right thumb .
After updating to 9.0.6, I decided to remove all my fingerprints and re-add them, and now it works fine.
Give it a try if you have updated to 9.0.6.

I did actually, removed all of them and readded them in a dark room.. again I have the same behaviour. It's not that frustrating because I also have face unlock and the right finger but....

Same issue here and at least now I know I'm not alone. Right thumb works fine Everytime yet left works maybe 5pct of the time, or less . It's very frustrating

Same for me. I added both thumbs and both index fingers. Only my R thumb (the one I use 90% of the time) works reliably. I've tried deleting and re-adding the other fingers multiple times without effect, but I haven't tried since the upgrade to 9.0.6

Re-did my fingerprints on 9.0.6, now all 4 work. Could be a coincidence.

CUBENSIS said:
Re-did my fingerprints on 9.0.6, now all 4 work. Could be a coincidence.
Click to expand...
Click to collapse
I did the same and it still isn't working for me.
Sent from my ONEPLUS A6013 using Tapatalk

jeff7424 said:
I had that issue when I was using 9.0.5, it works sometimes with my left thumb, but works perfectly fine with my right thumb .
After updating to 9.0.6, I decided to remove all my fingerprints and re-add them, and now it works fine.
Give it a try if you have updated to 9.0.6.
Click to expand...
Click to collapse
I will try this! I'm on 9.0.6 and gave the same issue with my left thumb. Thanks!

In my case I added three different fingers and had no issue with any so far. Of course it hasn't the fast response of the regular fingerprint readers but is not that bad.

CUBENSIS said:
Re-did my fingerprints on 9.0.6, now all 4 work. Could be a coincidence.
Click to expand...
Click to collapse
A day later my other 3 fingers have stopped working again. Frustrating. R thumb still working well

CUBENSIS said:
A day later my other 3 fingers have stopped working again. Frustrating. R thumb still working well
Click to expand...
Click to collapse
I've seemed to notice that the angle must have to be exactly how one of the prints was recorded. Even with this, I can only get it to work 20pct of the time .
I'd much rather have a dedicated print reader like my v30

Had same issue. Only one finger working consistently. I just changed the wallpaper back the original one it shipped with and the scanner issue has resolved!

I'm pretty sure I read somewhere that the fingering reader is a learning type, so the more you use it the more it recognizes what produces failed and successful attempts. It's quite possible that we're just not using our left thumb as often and that the algorithm doesn't necessarily differentiate right from left, but just knows what the different prints look like, which ones to accept and which ones take priority in the line to make more accurate. This might be something worth sending OnePlus feedback on.

So far I think OP should really optimize whatever can be done in software to be more forgiving of different angles. If the angle is the same, the reader works always and fast. So it's entirely capable of reading fingerprints correctly. Why are the "regular" readers not having problems with different angles is beyond me and I suspect (and hope) it has to do with software.
To be honest I fail to see how the reader could be "learning". If it doesn't unlock there is no mechanism to tell the system that the finger was correct. If it does unlock there is no way to tell it if/when (hopefully never) it shouldn't have.
So what could it be learning from, I don't get it.

gorman42 said:
So far I think OP should really optimize whatever can be done in software to be more forgiving of different angles. If the angle is the same, the reader works always and fast. So it's entirely capable of reading fingerprints correctly. Why are the "regular" readers not having problems with different angles is beyond me and I suspect (and hope) it has to do with software.
To be honest I fail to see how the reader could be "learning". If it doesn't unlock there is no mechanism to tell the system that the finger was correct. If it does unlock there is no way to tell it if/when (hopefully never) it shouldn't have.
So what could it be learning from, I don't get it.
Click to expand...
Click to collapse
Actually in coding I'm pretty sure anytime something receives an input value it gives an output. Something happens from the moment the scanner realizes there's an object waiting to be scanned, it produces some kind of expected coded result which causes this or that particular activity to happen or not happen. It isn't that difficult to see how it could be storing particular information to "learn" from.

Has anyone tried replacing the stock screen protector or removing it completely to see if that affects the fingerprint scan behavior?

I think you guys are just more coordinated with your right thumb so you place it perfectly everytime but when it comes to the left one which in sure you rarely use it's more difficult. I would suggest just using your left thumb for a day or 2. Then see if it improved
Sent from my ONEPLUS A6013 using XDA-Developers Legacy app

i7vSa7vi7y said:
I think you guys are just more coordinated with your right thumb so you place it perfectly everytime but when it comes to the left one which in sure you rarely use it's more difficult. I would suggest just using your left thumb for a day or 2. Then see if it improved
Sent from my ONEPLUS A6013 using XDA-Developers Legacy app
Click to expand...
Click to collapse
I can confirm that training sessions for my left thumb, after initially registering it, helped immensely. Whether the reader was trained, or I was, or both, is a matter of some debate. [emoji106]
Sent from my ONEPLUS A6013 using Tapatalk

Lift to Wake?

Anyone having problems with lift to wake such as unsuccessful attempts and late wakes? My wife has an iPhone 7 Plus and I find it very accurate and fast.

No mine is pretty fast and consistent.
Sent from my SM-G975U using Tapatalk

Mine wakes up fast but inconsistent. Sometimes it doesnt even detects that I lifted my device.

It's inconsistent at best, borderline non-functional at worst. I've stopped relying on it and trained myself to double tap the screen when I pick up the device.

abrahamjones said:
Anyone having problems with lift to wake such as unsuccessful attempts and late wakes?
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Click to collapse
Yes, I noticed it as well, two exynos units of different batches showed same result in my usage and
has been like this from the beginning.

mine has been great. Like years ago using Gravity Screen on s7 edge.
Strange with the problems, as I think this feature is common and easy to implement.
Sent from my SM-G975F using Tapatalk