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Hello All
I bought myself an Asus Zenfone 2 Laser Ze550KL a couple of weeks back.
An overall good phone. But I am facing an irritating issue.
The phone's microphone does not work from some point onwards. Once this happens, when attending(or making) a call, the other person wont be able to hear me.
I am not sure whether its a hardware issue or a software issue. Because once I restart the phone everything is perfect once again. After maybe a couple of calls, the problem resurfaces.
I read in multiple forums of this issue (even in Zentalk) , but nobody has a clean solution. Some of the solutions were -to disable Ok Google Detection, to enable call recording, to switch to loudspeaker, to reboot the phone and so on.
Enabling loud speaker works for me. When I realize the other person cannot hear me, I switch to loud speaker and then he is able to hear me.
Did anybody come across this issue? Is it a software issue? Any help/ideas/suggestions would be nice.
I am hoping its a software bug which will be hopefully fixed in the next system update or so.
Thanks
Hmm that's an odd one I can tell you that I have call recording enabled on a ze551kl and haven't had this issue, but I'm not sure if its specific to the 550 or not. I haven't actually recorded any of my calls, it just pops up and asks me if I want to every time and I tap cancel.
Sent from my ASUS_Z00TD using Tapatalk
CKtheProblem said:
Hmm that's an odd one I can tell you that I have call recording enabled on a ze551kl and haven't had this issue, but I'm not sure if its specific to the 550 or not. I haven't actually recorded any of my calls, it just pops up and asks me if I want to every time and I tap cancel.
Sent from my ASUS_Z00TD using Tapatalk
Click to expand...
Click to collapse
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
[email protected] said:
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
Click to expand...
Click to collapse
To OP,
This is for most of the guys. It's a software issue, dont worry, Just update to latest update. Which happened to me the same, and solved when i updated some random OTA update fix by asus. So the current version on my phone now is LRX22G.WW_user_1.15.40.639_20151029044030520_201505210103
[email protected] said:
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
Click to expand...
Click to collapse
Hi I too have this same issue. I believe it is a faulty model from Asus! I had serviced my mobile last month and the Subboard assembly has been completely changed by those people but still I face the same issue. . Hope I will throw away this bulsh**t soon. Asus not willing for replacement too I argued so many times which is just waste of time. Totally a waste of money and time.
Microphone issue
I am also having same problem once restarted phone is all fine...should i replace phone ??
Bought just 2 days back
Solution
Since you apply this solution the error has not returned to flicks: I cannot post the youtube link, but search the title: Solved: Asus Zenphone 2e mic problem by Jack Scorpion.
I have the same device with the same problem! It was neglible before, and it happened very rarely. But recently it had become worse and that thing happened to all the calls. Switching to loudspeaker works (loudspeaker mode disables the bottom mic and switches to top mic). I reset the device to factory settings (that thing wiped the internal memory too!) and since then, i haven't updated the 'ASUS Calling Screen' from the play store and everything works fine atleast till now.
hai friend try (ASUS ZenFone 2 Laser=ZE550KL (Z00L) software Image: 1.17.40.1234 for WW SKU only) this firmware from asus site or try system update form your mobile. thats old version runing firmware running on your mobile so thats a software problem. this a network issue in that old version asus team doing always best i am also have same problem in past month but my current update installed after working fine. so don worry friends
[email protected] said:
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
Click to expand...
Click to collapse
Try disabling Audio Wizard app
I am also facing same problem. Suddenly the mic of my asus fails to work.
Solution
There is solution. Please post it on another forums after you will check it.
Just hold your phone in your hand in position, which will make sound to reflect directly into your voice microphone. This way you will make a difference in signal between voice and noise cancellation microphone. That's how voice cancellation technology works. I have got this result after one week of search for any effective solution. And did not find any useful info. So I have find a solution after some experiments.
Please post it to another forums if it will solve your problem.
Hallo guys, I really need your help here, since I can't use my phone as a phone right now. Whenever I am speaking with someone on the phone the other person can barely hear me. My voice is really quiet and sometimes it disappeares completely. But when I use my headset it works normal and when I test the mic with there recorder app, it's all good, too. So I think it must be the second microphone which is not working right. Does anybody know how I could turn it off? I would really appreciate it.
I am using the actual LOS in A2017G.
Kleva94 said:
Hallo guys, I really need your help here, since I can't use my phone as a phone right now. Whenever I am speaking with someone on the phone the other person can barely hear me. My voice is really quiet and sometimes it disappeares completely. But when I use my headset it works normal and when I test the mic with there recorder app, it's all good, too. So I think it must be the second microphone which is not working right. Does anybody know how I could turn it off? I would really appreciate it.
I am using the actual LOS in A2017G.
Click to expand...
Click to collapse
I have the same problem as you, if anyone can help us we would be very grateful
Kleva94 said:
Hallo guys, I really need your help here, since I can't use my phone as a phone right now. Whenever I am speaking with someone on the phone the other person can barely hear me. My voice is really quiet and sometimes it disappeares completely. But when I use my headset it works normal and when I test the mic with there recorder app, it's all good, too. So I think it must be the second microphone which is not working right. Does anybody know how I could turn it off? I would really appreciate it.
I am using the actual LOS in A2017G.
Click to expand...
Click to collapse
Did you try turning on and off the loudspeaker during a call?
aLexzkter said:
Did you try turning on and off the loudspeaker during a call?
Click to expand...
Click to collapse
Yes, but it only works while the speaker is on.
I've been investigating all morning and I understand that somehow we have to raise the microphone volume to solve this issue.
In the mobiles qualcomm, You can't access the engineer mode to get that volume up, so the only thing we need is to know which program or what operation we have to do to access that menu that we have under the factory and upload it and solve the problem
Petyr Baelish
Do you happen to hold the the phone in your right hand while on call by any chance? Does your little finger happens to cover the mic located right beside the USB C port while trying to stabilize the phone on a call?
Used to happen to me initially till I figured that is what I kept doing.
crazedgod said:
Do you happen to hold the the phone in your right hand while on call by any chance? Does your little finger happens to cover the mic located right beside the USB C port while trying to stabilize the phone on a call?
Used to happen to me initially till I figured that is what I kept doing.
Click to expand...
Click to collapse
Unfortunately I can surely say, that I don't cover the mic.
Nice title btw.:laugh:
Hi! My brother says that when he does vocals message in whatsapp, audio is really low on the other side. Is the problem that you talked about?
I'm on nougat b05
Metalgta said:
Hi! My brother says that when he does vocals message in whatsapp, audio is really low on the other side. Is the problem that you talked about?
I'm on nougat b05
Click to expand...
Click to collapse
Just tested it. Voice massages work fine for me.
Kleva94 said:
Just tested it. Voice massages work fine for me.
Click to expand...
Click to collapse
It's strange! Now my brother send me a voice audio on whatsapp (and telegram) and it sound good! 5 minuter ago no...but on this phone where are the microphones? I know that they are two
Metalgta said:
It's strange! Now my brother send me a voice audio on whatsapp (and telegram) and it sound good! 5 minuter ago no...but on this phone where are the microphones? I know that they are two
Click to expand...
Click to collapse
Top and bottom both on the left half.
Kleva94 said:
Top and bottom both on the left half.
Click to expand...
Click to collapse
Thank you...I don't know what to do with my problem
I'm having the same problem too. Iv tried other phone apps, I tried aosp extended room yesterday, cleaned the mic Hole out, voice recording works crystal clear and decibel testing is fine. Bt Headset works good
I'm using Google dialer and started having the problem after manually updated in a list of apps in the store one morning this week. Fb calls don't work either. The other person can only hear if I blow into the mic and speaker phone works but they can barely hear me if I yell. Getting ready to go to a earlier backup to see if that works.
Also I'm on latest los, magisk 12.? , Su 2.79 and subtratum theme...weird that the same day I noticed this happening I got a error on Google messenger crashing and telling me it was not compatible with my custom theme...but I fixed that...
Ok I found a fix for this issue.
I had to update magisk to 13.3 and apply the mic fix module. To update I downloaded most resent magisk manager, magisk 13.3, magisk uninstaller.
Then I uninstalled/unrooted su 2.79 and uninstalled magisk manager app, rebooted to twrp. Flashed magisk uninstaller and flashed 13.3.
Reboot then installed magisk manager and installed mic fix module and made two calls and a Facebook messenger call and all worked. Screenshot included... good luck...hope another fix comes that's easier.
rickraker said:
Ok I found a fix for this issue.
I had to update magisk to 13.3 and apply the mic fix module. To update I downloaded most resent magisk manager, magisk 13.3, magisk uninstaller.
Then I uninstalled/unrooted su 2.79 and uninstalled magisk manager app, rebooted to twrp. Flashed magisk uninstaller and flashed 13.3.
Reboot then installed magisk manager and installed mic fix module and made two calls and a Facebook messenger call and all worked. Screenshot included... good luck...hope another fix comes that's easier.
Click to expand...
Click to collapse
Thank you very much. This fixed the volume problem. But now the person on the other end can hear himself very loudly. Do you have the same problem?
Yes I have. That's the first thing my friend told me...not sure about that...like I said hopefully another fix comes shortly... should post something on the main lost thread. That or to the person that made the module. I bet @DrakenFX knows a thing or two about how to fix this also.
I did some more research. It actually could be a hardware issue, where the upper mic isn't connected right. But I hope I am wrong.
Kleva94 said:
I did some more research. It actually could be a hardware issue, where the upper mic isn't connected right. But I hope I am wrong.
Click to expand...
Click to collapse
Nevermind. I tested the top mic and it's working, but it is more sensitive, than the bottom one. If someone has any idea how to lower the sensitivity of this microphone I would really appreciate it. :fingers-crossed:
Hi there,
I have a little problem, during a call set my incoming call volume to minimum, but is still very loud, I can hear the other person with my phone far from me (I don't have hands-free mode on). Is there any solution? Someone have this problem too?
I know that I can change settings in /etc/mixer_paths.xml in some custom rom, but I don't know how to fix this with official rom.
EDIT: I have nougat 7.1.2, I didn't install oreo update
Thanks!
sorry, up.
does anyone have this "problem"?
Yes, me.
Yes same
Usually with other phones there is the opposite problem haha
I can confirm this issue.
Does anyone know if it is fixed in last oreo?
You can add more volume steps for audio and calls via Xposed (Gravitybox), Magisk (https://forum.xda-developers.com/apps/magisk/module-volume-steps-increase-magisk-v10-t3554996) or direct modification of build.prop (not recommended). It should fix your issue.
same problem with oreo update
My Xiaomi A1 's incoming call volume is too small. In the office, it's ok to hear. In the crowd place, can not hear clealy.
same problem in 2020
no solution
I have had the phone for about a month now, and I have an issue where if the call is on loudspeaker for me the other person hears a lot of echo.
I believe it to be because it diverts to the top microphone when in loudspeaker, but I am not sure what the issue is.
When doing the hardware test the 'top-mic' test is extremely echo-y. I can do a video of this if it helps, but its just looping the original sound back and keeps getting louder and louder. The main-mic is fine.
Anyone experienced this and have a solution? Thanks
Edit: I have tried a few things like the Micfix module but that didnt help.
Hey guys, I'm new to all this so bear with me. I rooted my Moto G5 Plus and installed the Pixel Experience. I've run into a few issues. First, the camera and flashlight would not work, but randomly they are now working.
But here is the biggest problem. When I answer a call from someone they can hear me, but I can't hear them. I have to switch to speaker in order to hear them. Plugging in headphones also works. But with the headphones in the volume is really loud and I'm unable to lower it. Does anyone have any thoughts on this? If there's some diagnostic things to try please explain them as easy as possible.
Thanks for taking the time to read this!
Sandy2Coats said:
Hey guys, I'm new to all this so bear with me. I rooted my Moto G5 Plus and installed the Pixel Experience. I've run into a few issues. First, the camera and flashlight would not work, but randomly they are now working.
But here is the biggest problem. When I answer a call from someone they can hear me, but I can't hear them. I have to switch to speaker in order to hear them. Plugging in headphones also works. But with the headphones in the volume is really loud and I'm unable to lower it. Does anyone have any thoughts on this? If there's some diagnostic things to try please explain them as easy as possible.
Thanks for taking the time to read this!
Click to expand...
Click to collapse
Seems mixer path config got changed, you can try mine, replace the mixer path with mine to yours, if it works then just leave it. if not, you can try a clean flash to make it work normal. If clean flash didn't help. Move to stock rom and then try other ROMs.
https://drive.google.com/file/d/10WN459UfpFqlzWWoN-tiVxp0tUPY3O4n/view?usp=drivesdk