Moto App continuously crashing after latest couple updates. PLZ HELP! - Moto G7 Questions & Answers

Hi, so I have an Unlocked US Retail Moto G7, Completely stock, no root, no unlocked bootloader, etc. on Pie, and am still on the Moto App version 9.0.28.. in the last few weeks, there have been 2 or 3 updates via Google Play store to the Moto app, (the latest being 9.0.94.2) .. However, whenever I let the Moto app complete the installation of the app Update, a few things happen:
1. The "moto" entry/menu in the Settings app disappears as soon as the update is installed, and does not return..
2. Upon attempting to open the Moto app from the app drawer, I immediately get the toast message "Unfortunately, Moto has stopped". Upon trying again, I get "Moto keeps stopping" .
This continues non-stop, I have tried Force Stopping Moto app, clearing cache + data, Re-granting all permissions, etc. I have even gone through the special app access permissions, as the latest updates give the Moto app Notification access and Usage access... No dice... Nothing works, and the only way I've been able to get the Moto app to function properly again is to completely uninstall all updates, back to the version 9.0.28 (which returns the Moto entry to the Settings app menu, and the Moto app functions 100% properly again)..
Has anybody else experienced this, or can anybody think of something I may be able to do to get this working correctly? I'm not a novice by any means, but I'm kinda spent on ideas here..

bdizzle1686 said:
Hi, so I have an Unlocked US Retail Moto G7, Completely stock, no root, no unlocked bootloader, etc. on Pie, and am still on the Moto App version 9.0.28.. in the last few weeks, there have been 2 or 3 updates via Google Play store to the Moto app, (the latest being 9.0.94.2) .. However, whenever I let the Moto app complete the installation of the app Update, a few things happen:
1. The "moto" entry/menu in the Settings app disappears as soon as the update is installed, and does not return..
2. Upon attempting to open the Moto app from the app drawer, I immediately get the toast message "Unfortunately, Moto has stopped". Upon trying again, I get "Moto keeps stopping" .
This continues non-stop, I have tried Force Stopping Moto app, clearing cache + data, Re-granting all permissions, etc. I have even gone through the special app access permissions, as the latest updates give the Moto app Notification access and Usage access... No dice... Nothing works, and the only way I've been able to get the Moto app to function properly again is to completely uninstall all updates, back to the version 9.0.28 (which returns the Moto entry to the Settings app menu, and the Moto app functions 100% properly again)..
Has anybody else experienced this, or can anybody think of something I may be able to do to get this working correctly? I'm not a novice by any means, but I'm kinda spent on ideas here..
Click to expand...
Click to collapse
Factory reset?
Or
LMSA's Flash Rescue option
https://forum.xda-developers.com/general/general/update-moto-lenovo-moto-smart-assistant-t3951714
Sent from my Moto E (4) using Tapatalk

Related

Lost Google Play Services access don't know what to do at this point.

Hello, lovelies of XDA. I'm looking from some advice from those who better understand what they're doing, as I (like a true novice) have reached what seems to be a "point of no return" with my phone.
I'm using a Samsung Galaxy S4 that I have rooted and updated to Lollipop using the methods described in these threads:
http://forum.xda-developers.com/galaxy-s4-att/general/guide-odin-to-stock-updating-rooting-t2926642
http://forum.xda-developers.com/gal...to-root-i337ucufnj4-4-4-4-11-13-2014-t2939553
http://forum.xda-developers.com/gal...-to-update-to-i337oc3-5-0-1-keeproot-t3075814
I went from Lollipop 5.0.1, to KitKat 4.4.4, got root access, then updated to Lollipop again via the KeepRoot thread. This took me forever, but everything seemingly worked fine. Until I messed it all up. I used TitaniumBackup to remove apps that were on the safelists on this forum after creating backups. However, I started receiving an "Unfortunately, Google Play Services have stopped." error message every time I tried to add a new Google account in my phone's settings. In my efforts to attempt to fix this, I managed to delete the Google account that was working on the phone, and now I have no access to Google Play at all. Whenever I try to launch anything involving Play or Google accounts, I get the "...Play Services has stopped." error. I was hoping to maybe start fresh, but I don't even know where to begin. I was thinking I could reflash using the method in the "Update to I337_OC3 - 5.0.1 and KeepRoot" thread, but I have no way to get the FlashFire app on my phone as it can no longer access the Play store. When I try to install it wirelessly from my computer, it thinks that the app is already Installed, even though there's no Google account (or Play access) on my phone. What is my next logical step to try to get things working again?
Thanks in advance for your attention and efforts.
I'm sure there's an apk of flashfire app somewhere on the internet.
Do you have a custom recovery? If so you could try flashing a gapps package and see if it works.

T-mobile System Update, from Google Play Services?

I have a rooted T-mobile LG G2 running Android 5.0.2. A couple days ago, (Oct 20 2015?) I got a notification (a box with a down arrow in it) that says T-Mobile has released a system update, for added security. It's about 51MB and I don't see anything online when I search to see what this update is. Because I've removed all bloatware, I was also surprised to see this and wondered what app this update was coming from. I just found out it's "Google Play Services" so it goes away if I prevent notifications.
1. How can I find out what this update is? I don't want to lose root access.
2. The update fails to install anyways. It seems to restart my phone into recovery mode, then just pops up later again. Can it even be installed? If so, how?
3. Can I disable this "updater" from Google Play Services without disabling or uninstalling the entire thing? I need gmail contacts sync...etc.
Thank you in advance for any and all info on this!

Galaxy S5, rooted has several issues now:

So my S5 (verizon) is rooted, running the deodexed stock BOK3 ROM with xposed installed but otherwise not much added is having a few issues.
1. Everytime I reboot, I get "Google Play Services has stopped" pop ups excessively. And error codes that "Maps won't run unless Play Services is updated" . Even when updated, if I immediately reboot, I get the same errors. This happens on every reboot.
2. WiFi does not seem to allow data transmission. It says it's connected to the network, but there is no internet activity. This is relatively new.
3 . Snapchat won't log on. Neither with mobile data nor Wifi (which doesn't seem to work).
Any suggestions on what is up with this?
Can I just back up all the systen/data in SS, then factory reset and re-install the ROM from the SD card?
getting the same problem with the Google Play Store not working, android.process.media keeps crashing as well.
The S5 looks to be coming to an end. Loved this phone, but I think I'm going to upgrade to the S8 and switch to the new unlimited plan--now allows hotspot. I get to use the faster LTE Advanced and won't have to go the rooted route.
Hi, I'm new here so be patient please. I have heard nothing but good things about XDA Developers website. May I test this "theory"? My question is I rooted my s5 a few months ago, but when I unrooted root checker said "not rooted" but some apps still think I'm rooted. ?? Help.

How to disable Moto G5 Plus Update Notification?

Keep getting the update pops up and I dont want to update. Is there a way to disable the update itself?
I tried App Settings > System Apps > Moto Update Services, Force stopped but there isnt Freeze or disable Options like my S8. Any ideas?
Thanks!
I froze it in Titanium Backup. That is if you're rooted of course.
Why don't you just update what's the point in not updating when there is an update.
This is under the developer options. It bugged me too.
I'd have a street party if mine said there was an update, i think it is a myth and no updates actually exist.
lucanoid said:
This is under the developer options. It bugged me too.
Click to expand...
Click to collapse
What option stops the notification? Disabling automatic system updates will still prompt you occasionally to update if there is an update pending.
Using Titanium Backup, I assume freezing Motorola Update Services should be the only app required, correct?
If I wanted an opinion on whether or not I should perform the update, I would have referred to the "should I perform the update" thread - not the "How to disable the G5 plus update notification".
Seems like a very simple thing to understand, no?
Here is the real answer:
adb shell
pm uninstall -k --user 0 com.motorola.ccc.ota
Ok, but more clarification please.
lucanoid said:
This is under the developer options. It bugged me too.
Click to expand...
Click to collapse
Got a new Moto G5 plus (unlocked) with 7.0. Spouse accidentally downloaded update BUT caught the error before installing the update, and did not install. The file is apparently on the phone and now badgers us constantly to install. I want to halt the automatic update process and remove the downloaded update file. I have disabled automatic updates under the 'Developer Options' as you say, but the notice continues, even after reboot. I suspect it is because the update is now resident on the phone and triggers the process, even though it has been switched off under developer options. This phone has not been rooted. I guess the fix will require rooting, but I'm apprehensive about what method is the most current and reliable, specifically for this phone. Any help on how to proceed would be greatly appreciated. Til then, a billion annoyances.
Same issue here - and the update notification is extremely aggressive. It will interrupt anything I'm doing, including videos/music on YouTube.
I vaguely recall reading somewhere that we need to flash a stock recovery and boot.img temporarily, but I don't know if that's accurate. I'm wondering if I should just wipe it and install Unofficial LineageOS.
For clarity, at least in my case:
Phone is rooted
TWRP Recovery
Custom boot.img
Stock ROM
EDIT: I'm trying NeoGeo's advice and freezing Motorola Update Services using Titanium Backup.

Help! Can't update the Essential Camera or Resources apps from Play Store (505 Error

Just bought this phone from someone off swappa. I put all my apps on it, but while doing the setup I found that the Camera app and the Essential Resources app show updates available on Google Play. However, when I try to install them, I get 505 errors for both. 150 other apps installed just fine, but I can't install these 2 essential apps. Weird thing is, I checked the most recent version of the camera app available on the play store (0.1.067) and compared it to the one on my phone and it's the same version! Yet it says update on the play store. I looked for 'essential resources" under apps on my phone and I can't even find it at all.
Is it possible that the guy who sold me the phone modified the software somehow and that's what is causing the problems I am having? I want to update the essential resources app so that more apps can use the full screen.
Lastly, I tried to enter recovery by holding the power+volume down button when I start the phone. The menu comes up and I select recovery and all I get is a "no command" error along with the android with an exclamation point. Is there another key sequence I need to press at that point to get into recovery? I'm trying to clear the cache.
xphyle1971 said:
Just bought this phone from someone off swappa. I put all my apps on it, but while doing the setup I found that the Camera app and the Essential Resources app show updates available on Google Play. However, when I try to install them, I get 505 errors for both. 150 other apps installed just fine, but I can't install these 2 essential apps. Weird thing is, I checked the most recent version of the camera app available on the play store (0.1.067) and compared it to the one on my phone and it's the same version! Yet it says update on the play store. I looked for 'essential resources" under apps on my phone and I can't even find it at all.
Is it possible that the guy who sold me the phone modified the software somehow and that's what is causing the problems I am having? I want to update the essential resources app so that more apps can use the full screen.
Lastly, I tried to enter recovery by holding the power+volume down button when I start the phone. The menu comes up and I select recovery and all I get is a "no command" error along with the android with an exclamation point. Is there another key sequence I need to press at that point to get into recovery? I'm trying to clear the cache.
Click to expand...
Click to collapse
Just clear cache and data on play store application and see if that resolve your problem.
Sent from my HTC_U-3u using XDA-Developers Legacy app
Did that. No dice. Also removed my Google account and readded it. Still doesn't work. I installed the whitelist editor and used the adb commands to enable it. I hope whatever the previous owned did doesn't prevent me from receiving OTA updates.
xphyle1971 said:
Did that. No dice. Also removed my Google account and readded it. Still doesn't work. I installed the whitelist editor and used the adb commands to enable it. I hope whatever the previous owned did doesn't prevent me from receiving OTA updates.
Click to expand...
Click to collapse
The best suggestion with this phone is to do a factory reset, and set up the phone as new. Don't install anything from a back up or another device.
I believe I found the reason. I bought this phone off Swappa. It appears it's running a test build of the software somehow. NMI75B test-keys. I believe this is the reason the apps don't update. I have no idea why the phone updated to this build OTA, but I've seen a few other threads here and on Reddit where others have this build also.
xphyle1971 said:
I believe I found the reason. I bought this phone off Swappa. It appears it's running a test build of the software somehow. NMI75B test-keys. I believe this is the reason the apps don't update. I have no idea why the phone updated to this build OTA, but I've seen a few other threads here and on Reddit where others have this build also.
Click to expand...
Click to collapse
Has nothing to do with your build
https://drfone.wondershare.com/android-issue/error-505.html
I suspect it has to do with the playstore
Sent from my PH-1 using Tapatalk
jasonevil said:
Has nothing to do with your build
https://drfone.wondershare.com/android-issue/error-505.html
I suspect it has to do with the playstore
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
Respectfully, I think you're wrong. I downloaded and have updated 150+ non-system apps to this phone without issue. Only 3 system apps won't download and update without giving me 505 errors. The 3 apps are Camera, Essential Services, and Essential Resources. I believe that the test build of the firmware I am using is the culprit. All 3 are system apps. In addition, I've already tried all 505 error remedies to try and fix the problem and they don't work for these 3 apps.

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