Related
So I go to check my order status at BB to see if it shipped late yesterday or last night and it says "Status - Back Ordered".
WTF!!!
Maybe I should just tell Sammy to go pound sand! I already have some concerns about them and their promises.
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
markp99 said:
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
Click to expand...
Click to collapse
I guess that's the good news, I can run down to the store and check. Or at least call first thing this am.
lucky i have one close to my job that has them available. taking an early lunch to pick it up.
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
cdf3 said:
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
Click to expand...
Click to collapse
Just looked and tried to do that and all stores within 50 miles of me here in SE FL say unavailable. I already cancelled my order also, oh well.
cdf3 said:
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
Click to expand...
Click to collapse
Turns out, if you just call up Customer support and ask nicely, they'll transfer your order to an in-store pickup location, and get priority over people who just ordered it last night/this morning.
Now thats customer service.
markp99 said:
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
Click to expand...
Click to collapse
Best Buy email just arrived = Shipped! Yay!
UPS does not list a delivery date at their tracking site yet - Boo!
Looks like our store in Madison only received 16gb models.
Sent from my GT-P7510 using XDA Premium App
OneStepAhead said:
Looks like our store in Madison only received 16gb models.
Sent from my GT-P7510 using XDA Premium App
Click to expand...
Click to collapse
Interesting enough, when I call the local stores they have the 16G White version. Guess Samsung made lots of those.
Once the status says "Processing" customer service can't do anything. I tried this morning to have them transfer my order to a local store.
Good news is that I just got a confirmation e-mail that it just shipped, but now I have to wait for it to arrive instead of grabbing it from the store.
Thanks to substandard customer service, BB has lost my business. I called another store who also did not have the 32G version in stock but did notify me that they are showing the warehouse has units available if I wanted to do a store pickup. So I asked how could they have it in the warehouse and I get a back ordered status? The store customer service rep stated I should call the 888 number to find out. I did that and was abruptly told that the .com warehouse was different and they are obviously out of stock. So I tried to rationalize with her that why would BB take preorders and then not allocate units that they obviously have available. She states that "Sir I just told you that the .com uses a different warehouse". So I (with some sarcasm at this point) ask her if it is the same company. Well at no time did she offer to find one locally or go ahead and have one shipped to my local store and when I finally asked her if she could do that for me, I said never mind if I have to ask you to do that for me then I will just purchase from another business who values customer service. I assure you that at no time was I rude and only got sarcastic at the end of the conversation.
c'est la vie
For me....Only Best Buy stores that have them are way too far away. Local ones don't have them and unknown when either, so its the luck of the draw as to where Samsung ships to and how many to even bother driving for one just to be disappointed in selling out.
I would just a rather order online instead
SR45 said:
For me....Only Best Buy stores that have them are way too far away. Local ones don't have them and unknown when either, so its the luck of the draw as to where Samsung ships to and how many to even bother driving for one just to be disappointed in selling out.
I would just a rather order online instead
Click to expand...
Click to collapse
I couldn't find any BB stores in the state of Massachusetts that had the 32gb version, so I went online.
Circuit City claims to have an order today/ship today policy on the 32gb version. I went ahead a tried it - we'll see. I did it from their website, not from Amazon, and had to call them to ask them to process the order now.
I didn't know circuit city even existed anymore.
Bummer about the horror stories. Not to make you feel bad, but I strolled into my local Best Buy about 15 minutes after opening today. No pre-order, no deposit, no nothing. Walked out with the 32GB Grey ... and they didn't charge me sales tax! That's a 9.75% (~$60) bonus!
Berner said:
Bummer about the horror stories. Not to make you feel bad, but I strolled into my local Best Buy about 15 minutes after opening today. No pre-order, no deposit, no nothing. Walked out with the 32GB Grey ... and they didn't charge me sales tax! That's a 9.75% (~$60) bonus!
Click to expand...
Click to collapse
Good to hear someone had a good experience. I don't feel bad just a little jealous I guess. I'm actually thinking about just getting the Iconia instead. I have had the xoom and transformer but returned them both. The xoom for a charging issue and I just never liked the feel of the transformer, maybe just a little to wide and I have larger than avg hands.
I suffered from the same back-order issue. I pre-ordered one for my wife when I first got the e-mail from Samsung on 6/6/2011. Now you would think with my last name being at the beginning of the alphabet and my order being placed so early that I would be a shoe-in to receive one.
WRONG! I didn't receive an e-mail or anything. I'm a Silver Rewards member because of my continued customer loyalty...yet you can't even let me know what's going on before hand so I can order elsewhere.
I called 3 stores, checked online, did a online chat with Best Buy employee Brenda, and then talked to 4 different people through customer support. I heard different answers each time but the same result. "It shows as back-ordered but that it will ship in 1-2 business days." From the stores I heard "We haven't received our shipments yet but the ones we're getting are for pre-orders." The last statement was obviously a lie because ship-to-store has not been an option for any of the local 10 Best Buy stores.
How does any of this make sense? Yes I could come up with some patchwork logic to calm myself but at the end of the day, it's horrible customer service. I was respectful to each person I talked to. I didn't even complain. I went online to cancel my order and then called back to make sure it was done.
I'll keep it real simple. Worked for Best Buy for roughly 2 1/2 years during my younger days. During high school and then when I was in college in Tucson.
I hate Best Buy. From their "non-commission" approach they have the sales associates present shoppers with to their TERRIBLE phone customer service, the place is nothing but horrible experiences. I have a Rewards Silver account with them as well. I've spent way too much money to care to calculate with them and they continue to suck. I've shifted my purchasing from Best Buy to Amazon and am now a Prime Member with them (have been for over a year).
To stay on point with the OP, I went to Best Buy on Camelback in Phoenix this morning to see if they had any in stock. The PCHO (PC / Home Office) and Mobile Phone in store reps both told me they didn't get any in nor did the rest of the state of AZ. The only way I could get a Galaxy Tab was through Best Buy.com. This was after roaming around both departments for 10-15 minutes waiting for a sales rep to approach me (or even see one that I could approach for help). All immediately after the store had opened. Non-knowledgable, unwilling to help anyone sales reps and terrible supervisor / management that could give two craps less about your experience and care about nothing other than you buying a Geek Squad extended service plans and taking advantage of their financing offers.
I'm not buying a Galaxy Tab at all now nor am I, for any reason, shopping at Best Buy any longer (not like it's a huge deal... their stores have been dwindling in the number of shoppers for the past two years).
At first thought it's nice to see that I am not alone, but it really is kinda of sad. I do hear lots of great things about Amazon and have purchased a couple of times through them, but i am still a little weary about online purchases. Not really rational since Amazon does in all regards appear to be very safe and easy even with respect to returns. So who knows maybe it is Amazon here I come!
Prime Membership is totally worth it if you shop on Amazon frequently. I do ALL of my Christmas shopping each year with them, never any hiccups. As a Prime member, you get FREE Two Day shipping on almost everything you buy along with no tax. It destroys whatever Best Buy offers these days. On new videogame releases, they are not only typically $5-10 cheaper, there is no tax and it arrives on the same day of release at my front door.
**end of gushing**
I've been with AT&T since 2003 (Cingular/AT&T Orange) and I've never asked for any early upgrade or bill extension. I've always been on auto pay and never late with payments. My offical upgrade is May 7th 2013.
My fear is that the S4 will be out of stock with a 2 week ship time if I wait until May 7. And lets be honest.... I really want the S4 (coming from iphone 4)
I've read some accounts of people getting an early upgrade if they ask "nicely". My quesiton is, who would I ask? 611? AT&T brick store?
I would like to be able to take advantage of the Wal Mart deal, so should I go to walmart and ask for an early upgrade? What about Best Buy?
Thanks for the tips!
snappjay said:
I've been with AT&T since 2003 (Cingular/AT&T Orange) and I've never asked for any early upgrade or bill extension. I've always been on auto pay and never late with payments. My offical upgrade is May 7th 2013.
My fear is that the S4 will be out of stock with a 2 week ship time if I wait until May 7. And lets be honest.... I really want the S4 (coming from iphone 4)
I've read some accounts of people getting an early upgrade if they ask "nicely". My quesiton is, who would I ask? 611? AT&T brick store?
I would like to be able to take advantage of the Wal Mart deal, so should I go to walmart and ask for an early upgrade? What about Best Buy?
Thanks for the tips!
Click to expand...
Click to collapse
I'm hoping to get an early upgrade too, as my upgrade date is May 2nd. I plan on calling the stores in my area every day starting on the 26th to see if they got the phones in. Then I'll go to the store and ask very nicely...I've heard if it's only a week or two, they usually just do it.
Well darn. It looks like the Walmart price is 198 now
snappjay said:
I've been with AT&T since 2003 (Cingular/AT&T Orange) and I've never asked for any early upgrade or bill extension. I've always been on auto pay and never late with payments. My offical upgrade is May 7th 2013.
My fear is that the S4 will be out of stock with a 2 week ship time if I wait until May 7. And lets be honest.... I really want the S4 (coming from iphone 4)
I've read some accounts of people getting an early upgrade if they ask "nicely". My quesiton is, who would I ask? 611? AT&T brick store?
I would like to be able to take advantage of the Wal Mart deal, so should I go to walmart and ask for an early upgrade? What about Best Buy?
Thanks for the tips!
Click to expand...
Click to collapse
Hey bro I am one of those who got the early upgrade. I was officially available for an upgrade on May 9. I first chatted with an AT&T rep who advised me that if I dialed 611 and spoke with Customer Care they would be willing to give me an early upgrade. After I called and advised them about my conversation with the chat rep, they helped me out immediately. Also, they attempted to charge me $249.99 over the phone for the GS4. I reminded them that online the phone was $199.99. So the Customer Care rep spoke to a "supervisor" who "approved" me to have the phone at the website price. A $36 first month activation fee is still required but I can happily say my phone is "pending shipment"
My upgrade is in June. But I called today and they said I could upgrade as soon as the phone is not on pre-order but "in-stock" online. When do you think that will be?
Yeah, I just called 611 AND my local stores and I got a ton of different policies...
-611 says: You can order (not preorder) the phone TOMORROW (6/23) and they will honor the 30 day early upgrade and have it shipped out.
-Corporate AT&T store 1 says: No early upgrades at all. Ever.
-Corporate AT&T store 2 says: Early upgrades are fine as long as it's within the same month of your upgrade, so May 1st would be the earliest I could pick it up. Oh, and he gave me the line "It's not like this is an iPhone, it's just an Android."
So what the hell? Why are there three different policies when it comes to early upgrades?? I would expect it to be different between corporate vs resellers, but they should all keep to the same policy.
snappjay said:
Oh, and he gave me the line "It's not like this is an iPhone, it's just an Android."
Click to expand...
Click to collapse
Ha! Classic.
snappjay said:
Yeah, I just called 611 AND my local stores and I got a ton of different policies...
-611 says: You can order (not preorder) the phone TOMORROW (6/23) and they will honor the 30 day early upgrade and have it shipped out.
-Corporate AT&T store 1 says: No early upgrades at all. Ever.
-Corporate AT&T store 2 says: Early upgrades are fine as long as it's within the same month of your upgrade, so May 1st would be the earliest I could pick it up. Oh, and he gave me the line "It's not like this is an iPhone, it's just an Android."
So what the hell? Why are there three different policies when it comes to early upgrades?? I would expect it to be different between corporate vs resellers, but they should all keep to the same policy.
Click to expand...
Click to collapse
Wow! I guess your best bet is to call 611 tomorrow and order the phone. See when is the expected ship date, and please keep us posted!
Generally they will do an upgrade during the month that your upgrade is available. Best bet is to stop at an AT&T store but don't expect them to price match a lower price if they give you an early, early upgrade.
I got an early upgrade my self I wasn't post to upgraded until November 2013 I went int too the ATT Store they added additional year on my contract I was able to get pre order of the Samsung Galaxy S4 the rep was really nice to me in store.
I end up paying $450 Samsung Galaxy S4 1 year contract which was fine for me I was cool with it I only had my Samsung Galaxy Note 1 for only 1 year.
So I just tried calling 611 since the phone is officially released and I see it on the att website to order and they said that the early upgrade doesn't cover GS4 and that I was told incorrect information...
At this point, I'm throwing my arms in the air and saying "screw it". Why even have an "early upgrade" policy if it's inconsistent?
guys, I'm not due for an upgrade till Nov 2013, i called in and spoke very nicely to a lady at ATT, and she said she could give me the upgrade for 200$ as an early upgrade. the only thing is they can't send out s4's yet, as they're currently online or retail only, so i can call back on launch day and shell send out one, i note has been made to my account.
BUT!! I'm greedy, so i still went to an att store and asked if i can do the same thing, and the guy said they don't have the ability, i said the rep on the phone said i could, he checked my account notes, and said 'oh OK then', so i was able to get him to write down on the back of his business card that i can do an early upgrade in store on release day.
just sharing what i did to get Mine, if you guys wanna do it too
Sent from my GT-I9300 using xda app-developers app
soraxd said:
guys, I'm not due for an upgrade till Nov 2013, i called in and spoke very nicely to a lady at ATT, and she said she could give me the upgrade for 200$ as an early upgrade. the only thing is they can't send out s4's yet, as they're currently online or retail only, so i can call back on launch day and shell send out one, i note has been made to my account.
BUT!! I'm greedy, so i still went to an att store and asked if i can do the same thing, and the guy said they don't have the ability, i said the rep on the phone said i could, he checked my account notes, and said 'oh OK then', so i was able to get him to write down on the back of his business card that i can do an early upgrade in store on release day.
just sharing what i did to get Mine, if you guys wanna do it too
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Did you go to an AT&T corp store? I called every corp store within 2 hour drive time and they all say "within the same month" or "not at all". I even had a 611 lady call the corp stores to tell them about the 30 day upgrade policy and tbe corp stores said that they wouldn't honor it.. even coming from 611.
Like I said, it would be nice, but I'll just wait until next Wednesday. The last 611 gentlemen KNEW that I was going to ask about the S4 and told me, as soon as I asked about the early upgrade policy that it doesn't count toward the S4. So it looks like they are adding "notes" to my account every time I call.
My upgrade is in July, wonder if i should get the upgrade or just wait for the Note 3 hmmm.
My upgrade wasn't due till July 3rd, I phoned 611 and spoke to the rep, who not only gave me my unlock for my S3, may reason for calling, I asked about an early upgrade, and she ok'd it, had to check with a supervisor I think as she put me on hold. Pre-ordered S4 $199 +tax, usual 2 year contract extension.
Been a customer since 06, and have never asked for early upgrade, bill extension, never paid bill late.
/shrug, be polite ask nicely and you maybe rewarded.
I have used an early upgrade in the past using 611. The "ONLY" thing though was that "I HAD TO PURCHASE" it from ATT over the phone while I was on the line with them. They WOULD NOT let me use the Line Upgrade from any other business so the price through them was $50 more than from Walmart in store.
So I have two lines available for upgrade as of May 2nd and May 5th. So this time I will wait for those dates to pass this time. Specially since I have seen other businesses off it for a cheaper rate again that ATTs price. Walmart has always been good for me on a few occasions during upgrading, and another time was Radio Shack had the lowest price. Either of those two above I did NOT have to re-do anything with my data plan (Grandfathered Unlimited Data plan) as they called ATT while I was in store anyways. I also have another line due for upgrade in the middle of July, so it will probably be saved for the Note 3.
Sent from my SAMSUNG-SGH-I747 using xda premium
geoldr said:
My upgrade is in June. But I called today and they said I could upgrade as soon as the phone is not on pre-order but "in-stock" online. When do you think that will be?
Click to expand...
Click to collapse
its in stock online and not in preorder status anymore
I tried to order over the phone...they said I can't til April 30th...store says I can do early upgrade on may 1st since it'll be the same month...man att has gotten strict lately...between July 2012 and march 2013 I upgraded my one line like 4 times without issue and always got subsidized pricing...
Sent from my HTC One X using xda app-developers app
So I was about to hit the button on a pre-order from NegriElectronics for my Unlocked T-Mobile Note 3. I'm gonna buy it from them anyway cause it is about $100 cheaper than getting it from T-Mobile. But as I was browsing their twitter feed for any discounts, I saw that they had updated their warranty (Negricare) plans. I wasn't going to get on originally because I thought $100 down plus a $75 deductible was kinda high, but now that they are cheaper ($59 plus $50 deductible), I wonder if it's worth it now. It still covers accidental damage plus water, manufacturer's defects, etc. I have never broke my phone (though I have dropped it once or twice), but it's always when you think you are safe that crap happens. If anything happened to my delicious Note 3, I would be so depressed.
They just announced these changes today, so I don't know if anyone has had a chance to discuss this yet. Any thoughts would be appreciated.
http://www.negrielectronics.com/blo...rgo-major-redesign-in-favor-of-affordability/
https://negrielectronics.com/negricare-protection-plan-more-info
Upfront costs mean nothing if you have claim issues down the road. It's not "Negri" insurance it's offered by a third party under Negri's name. Read the T&C to find out who's behind it and see what their AM Best rating is. Also do a Google search to see what people's claims experience have been with the third party. I've had two devices totaled and received $1, 500 in compensation in a week for both claims from SquareTrade no questions asked. Personally, I'd stick to what I know. Good luck.
BarryH_GEG said:
Upfront costs mean nothing if you have claim issues down the road. It's not "Negri" insurance it's offered by a third party under Negri's name. Read the T&C to find out who's behind it and see what their AM Best rating is. Also do a Google search to see what people's claims experience have been with the third party. I've had two devices totaled and received $1, 500 in compensation in a week for both claims from SquareTrade no questions asked. Personally, I'd stick to what I know. Good luck.
Click to expand...
Click to collapse
Thanks for the reply. I will consider Squaretrade as well.
Techngro said:
So I was about to hit the button on a pre-order from NegriElectronics for my Unlocked T-Mobile Note 3. I'm gonna buy it from them anyway cause it is about $100 cheaper than getting it from T-Mobile. But as I was browsing their twitter feed for any discounts, I saw that they had updated their warranty (Negricare) plans. I wasn't going to get on originally because I thought $100 down plus a $75 deductible was kinda high, but now that they are cheaper ($59 plus $50 deductible), I wonder if it's worth it now. It still covers accidental damage plus water, manufacturer's defects, etc. I have never broke my phone (though I have dropped it once or twice), but it's always when you think you are safe that crap happens. If anything happened to my delicious Note 3, I would be so depressed.
They just announced these changes today, so I don't know if anyone has had a chance to discuss this yet. Any thoughts would be appreciated.
http://www.negrielectronics.com/blo...rgo-major-redesign-in-favor-of-affordability/
https://negrielectronics.com/negricare-protection-plan-more-info
Click to expand...
Click to collapse
Thank you for your interest. We simply offer the plans to provide the means to protect your purchase. We have recently partnered with Mack Warranty to back our NegriCare plans. Mack provides exceptional service throughout the claim, which is the #1 reason we chose them. We were able to negotiate costs with them to keep prices down for our customers. The plans are worth it, even if you don't need to file a claim - it's the 'peace of mind that' is worth the money down.
You're likely to find positive and negative reviews for all warranty/protection plan providers out there. It's best to purchase your plan from a trusted company, and what better company than the one that will sell you your device.
We hope to you enjoyed your shopping experience, and if you have any questions please visit our site. below are some useful links.
FAQ: http://negricare.negrielectronics.com/
About Us: http://negrielectronics.com/about-us
Live Support: http://negrielectronics.com/ (bottom left)
Techngro said:
So I was about to hit the button on a pre-order from NegriElectronics for my Unlocked T-Mobile Note 3. I'm gonna buy it from them anyway cause it is about $100 cheaper than getting it from T-Mobile.
Click to expand...
Click to collapse
How is it $100 cheaper from Negri than it is from T-Mobile? Did you see something I'm missing?
Sent from my Incognegro Jedi-Powered Note 2
After reading reports of how poorly Negri has treated customers who have ordered the T-Mobile version thus far, I would think twice about ordering from them.
Att.Fan1982 said:
How is it $100 cheaper from Negri than it is from T-Mobile? Did you see something I'm missing?
Sent from my Incognegro Jedi-Powered Note 2
Click to expand...
Click to collapse
I was wondering this too. Based on your image, NE is only $18.50 less than TMo. However, if the OP is also including the tax, then yes - NE is a lot cheaper. According to NE's FAQ about taxes collected, they only collect tax for orders that are shipped to the state of Nevada. I am in CA, so this will be a LOT cheaper for me through NE, since CA's tax is so high.
However, I am not jumping on the Note 3 just yet, until the actual true specs of the Nexus 5 are announced.
Yeah tax is the big killer in buying from the carrier. The savings from NE are worth it as long as they ship tomorrow as on their site. If they push the date later (like the AT&T version was to the 10th), I'll probably cancel and just pick it up locally.
Att.Fan1982 said:
How is it $100 cheaper from Negri than it is from T-Mobile? Did you see something I'm missing?
Sent from my Incognegro Jedi-Powered Note 2
Click to expand...
Click to collapse
Yeah, it's not just the tax, it's also the fact that I used a coupon code (NE20OFFCART) and got another $20 off as well as free shipping. So my total came to $668. T-Mobile with tax would probably be about $762. So that's why I said $100 cheaper, give or take.
Techngro said:
Yeah, it's not just the tax, it's also the fact that I used a coupon code (NE20OFFCART) and got another $20 off as well as free shipping. So my total came to $668. T-Mobile with tax would probably be about $762. So that's why I said $100 cheaper, give or take.
Click to expand...
Click to collapse
Thx for the coupon code, as I had missed this! =)
Bmerz said:
Thx for the coupon code, as I had missed this! =)
Click to expand...
Click to collapse
NP. You can hit the thanks button under my post.
bigmout said:
After reading reports of how poorly Negri has treated customers who have ordered the T-Mobile version thus far, I would think twice about ordering from them.
Click to expand...
Click to collapse
What have you heard? All I want is my device to arrive in one peace undamaged. As long as that happens I will give then a good rating.
Techngro said:
What have you heard? All I want is my device to arrive in one peace undamaged. As long as that happens I will give then a good rating.
Click to expand...
Click to collapse
Check out the last two pages of the pre-order thread:
http://forum.xda-developers.com/showthread.php?t=2437978&page=39
I was toying with ordering the T-Mobile model from them but don't think I will now.
bigmout said:
Check out the last two pages of the pre-order thread:
http://forum.xda-developers.com/showthread.php?t=2437978&page=39
I was toying with ordering the T-Mobile model from them but don't think I will now.
Click to expand...
Click to collapse
Yeah, to be honest with you, i'm kinda on Negri's side with this one. The main post (the one with the chat and email logs) that criticize Negri show that the guy was complaining about them not shipping as early as the 19th of September. Correct me if i'm wrong, but all of the carriers were saying October 1st-4th for availability. Negri had the expected ship date as 10-3, so i'm not sure what the guy was complaining about.
Now, they have changed the ship date to 10-10, but again, i'm not gonna go crazy because of this. I am saving almost $100 dollars after all. And with all the cancelled pre-orders, I might just get it earlier. lol/jk
Is it odd that official news said that Samsung wasn't going to release 16Gb versions, but Negri has them listed?
Also, from the Q&A:
Thank you for contacting Negri Electronics. We greatly appreciate you taking the time to browse our site and take interest in our units. This unit will not support 4G on T-Mobiles network. This unit will only support 2G speeds on T-Mobile. This unit has a Qualcomm Snapdragon 800. Feel free to contact us with any questions or concerns. Thank you and have a nice day.
Click to expand...
Click to collapse
I think I'm glad I spent the other $90 just to cozy up with Tmo. I like that they have iPhone users (and others) entirely dependent on them for support, hardware included, because I get that, too, not because I need it, but because USB ports, power buttons and other main board & plastic parts just don't last that long.
do we have confirmation that the tmob unit from negri has an unlocked bootloader and will work on att lte?
Techngro said:
Yeah, to be honest with you, i'm kinda on Negri's side with this one. The main post (the one with the chat and email logs) that criticize Negri show that the guy was complaining about them not shipping as early as the 19th of September. Correct me if i'm wrong, but all of the carriers were saying October 1st-4th for availability. Negri had the expected ship date as 10-3, so i'm not sure what the guy was complaining about.
Click to expand...
Click to collapse
Hmmm... good point lol. I think he was more pissed off at the perceived threat to delay his shipment because he complained to Google. But you make a fair point -- good catch.
Regardless, you can see several people canceled their pre-orders because of unreliable estimated ship dates and lack of customer service. I've given up dealing with online outlets because of similar hitches with another seller (not Negri) when buying my OG Note. It's left me gun shy lol.
Janis said:
Is it odd that official news said that Samsung wasn't going to release 16Gb versions, but Negri has them listed?
Also, from the Q&A:
I think I'm glad I spent the other $90 just to cozy up with Tmo. I like that they have iPhone users (and others) entirely dependent on them for support, hardware included, because I get that, too, not because I need it, but because USB ports, power buttons and other main board & plastic parts just don't last that long.
Click to expand...
Click to collapse
Wait What?!?!?!
There's no way that that is correct. It's a branded T-Mobile device (you can see it in the pic of the back cover). In addition, the heading of the listing says "Samsung Galaxy Note 3 32GB LTE (T-Mobile) (Unlocked)". Since it has LTE (T-Mobile) in the heading, I'm pretty sure it is LTE capable.
Also, the version that PCMag reviewed here (http://www.pcmag.com/article2/0,2817,2424853,00.asp) was a T-Mobile version, and it was the Snapdragon 800 version of the Note 3. They said that it was using T-Mobile LTE. Negri CSR probably just didn't know what they were talking about or made a simple mistake. There are two versions of this phone after all.
bigmout said:
Hmmm... good point lol. I think he was more pissed off at the perceived threat to delay his shipment because he complained to Google. But you make a fair point -- good catch.
Regardless, you can see several people canceled their pre-orders because of unreliable estimated ship dates and lack of customer service. I've given up dealing with online outlets because of similar hitches with another seller (not Negri) when buying my OG Note. It's left me gun shy lol.
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Click to collapse
Thank you for your note. We post "estimated" shipping date for this reason. They are estimated and we are not 100% exact on when they will arrive. If you called around to 40 different T-Mobile stores they would have less info than we provide. Our customer service isn't really "lacking" per-say, it's there, and we are doing our best to handle every request. The fact that some customers are angry with us isn't because of our customer service, it's because of the delay of their product. Customers reach out to us in the worst way, demanding a refund, threatening - however, we do all we can to keep the customer calm, respect their reasoning behind the aggression and try to settle them the best we can. Some have even threatened us if we didn't cancel their order - when they were never charged to begin with. It's a tough job, and no one is perfect, but don't give up on Online stores because of that. Give Negri a chance. The T-Mobile Note 3 is delayed, it happens. We don't do this intentionally - there is absolutely no benefit to it. Zero.
Everything we do is above board, honest and transparent. That's the way this company will always operate while it's under my command.
Ryan J. Negri - CEO
Negri Electronics, Inc.
bigmout said:
Hmmm... good point lol. I think he was more pissed off at the perceived threat to delay his shipment because he complained to Google. But you make a fair point -- good catch.
Regardless, you can see several people canceled their pre-orders because of unreliable estimated ship dates and lack of customer service. I've given up dealing with online outlets because of similar hitches with another seller (not Negri) when buying my OG Note. It's left me gun shy lol.
Click to expand...
Click to collapse
The intention was not to delay his shipment, it was about the resolution. If we could not reach a resolution it would affect his order of course, but the issue at hand is that since a claim was filed with Google, it is handled by an escalated department and not regular NegriCare.
We just hope that all customers understand that it's 100% better to come to us first, than file a claim. The claim form even says to contact us first - but this customer didn't feel that applied to him. Oh well. We deal with things as they come, and with the best possible mindset. We can't please everyone, but we can do our best to try. Sometimes that matters most.
Ryan J. Negri - CEO
Negri Electronics, Inc.
Lets start a thread for those of use who preordered through Best Buy (regrettably) and post when we preordered, color, location and when we received our notices that our device is ready for pick up.
PS. I got BB to tell me what position in line I am for my preorder, the customer service rep I spoke with talked with the store that I preordered from and she said I was either #4 or #6, she couldn't remember which one it was.
Obviously I haven't received mine yet but will post on here the second I do.
Oct 3rd
Menomonee Falls, WI
White
I preordered 10/15, black N4, Maryland. TBD when I receive the notification. But I called last night and she said mine is in the system and will be ready in store the 22nd. Although she said most likely it will processed the 22nd and than ready for pickup the next morning. My main concern was since I preorderd so late, would that effect when I could get my phone. Seems it won't be an issue. I did enroll in text message notifications too. I'm ready!
Wow, that is good news for you. Hopefully it is true.
I'm going to call my store this morning when they open and see if they have any new information. I need to ask about my email address I gave them too because I never received a confirmation email from when I ordered my phone which is weird because my wife did get a message.
Yeah I know. I never knew if when you had preordered mattered or not but seems not. I'm going to call again today to verify. Is your wife the primary line? I didn't get the confirmation either but realized my father is still the primary on our family plan so he received it. So that's why I told the women I spoke to to sign up me up for text alerts which will keep me updated on the status of my order.
tu3218 said:
Yeah I know. I never knew if when you had preordered mattered or not but seems not. I'm going to call again today to verify. Is your wife the primary line? I didn't get the confirmation either but realized my father is still the primary on our family plan so he received it. So that's why I told the women I spoke to to sign up me up for text alerts which will keep me updated on the status of my order.
Click to expand...
Click to collapse
No we both actually don't have service with Verizon yet. The plan was, when I received the phone to switch to Verizon.
Still got my fingers crossed that I will have it this week still but who knows....
Oct. 1 Black
Best buy
Westminister, CA
Will let you guys know when I get a notice
Local best buy knows nothing. They say they don't have inventory yet but they receive weekly shipments on thursday and it might (or might not) be on the truck. They have no clue what position I am on the wait list; they have no clue if they have an allotment. They have no clue when they will make the phone available if they do receive it. In fact calling the person I spoke to ... would be a good description.
I called my Best Buy last week and the guy told me I would be able to pick it up on the 24th. When I preordered the lady told me I would get an email the night before it's available. So I'm not expecting to hear anything until Thursday night.
I ordered the black one.
Sent from my DROID RAZR using XDA Free mobile app
jake21 said:
Local best buy knows nothing. They say they don't have inventory yet but they receive weekly shipments on thursday and it might (or might not) be on the truck. They have no clue what position I am on the wait list; they have no clue if they have an allotment. They have no clue when they will make the phone available if they do receive it. In fact calling the person I spoke to ... would be a good description.
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Click to collapse
I'm kicking myself for switching my preorder to Best Buy. They still haven't sent a notification on a Sprint Note 4 a family member ordered.
If I find out I have to wait til 10/31, I'll be livid because I can't switch back to ordering it from Amazon. Also I need to purchase it through preorder to get that rebate--I'm paying full price for the phone.
This really is the worst handled launch of a phone.
I worked for Best Buy on and off over the years in their Mobile dept. The way it works is the district warehouse sends a predetermined number of product to each store based on sales rank for various products - regardless of the number of pre-orders the store may have received. For example, I pre-ordered a Black N4 from my local best buy the other day, and talking to my former co-worker she looked up the number of black N4s assigned to be delivered to our store. RSS showed 11 were ordered for our store, though the system does not say when they will arrive, or if they will all arrive at once. Best Buy employees have no ability to look up pre-order quantities so you cannot tell if of the 11 expected to the store one will be allotted to you. Pre-orders are filled in order of receipt, so the earlier you were to pre-order the more likely it is you'll get one the day/day after they receive them. Best Buy will get a truck on thursday morning (23rd) likely having the first round of N4s on it. So thursday they will process the delivery and you'll get a notification mid to late afternoon that they have your phone (if there were enough delivered to get to your name) You shouldnt get any notifications from best buy until the store you ordered from processes their received stock and your pre-order is filled in store and is awaiting pick-up.
Hope this helps.
Just got off the phone with a sales rep at my local BB where I preordered. He said he doesn't have any new information but they are expecting to receive Verizon note 4s in on Thursday and I should check back with them then. I'm going to keep calling every day to see when they actually get some in. Also, once we know that they are starting to get them in, it wouldn't hurt to call around to the other BBs in the area to see if they maybe got more in than the store you ordered from. It may be a long shot but if a store got like 20 of them in and only had 10 preorders, the remainder will be available to be sold. In that case, you can simply go that location and have your preorder fulfilled through that store. Again, probably a long shot but at this point, I just want the damn phone asap.
I'll keep everyone posted.
Well let see... When I was in store doing my pre-order with Gift Card on my BB credit card, I was promised the 17th as discussed in prior thread(s). I never actually believed this since various Best Buys deceived me so much on my qualified trade in being a Droid X. Even the original rep had got smart with me in the store I pre-ordered and rudely swung her monitor around showing my Droid X was listed in there system as a $0 value. She was correctly corrected by both a co-worker and manager of which I further had them write my trade in model and acceptance of trade upon picking up my pre-order when it arrives on paper.
As the 17th passed with no email or notification that my Note 4 was in store, I called and finally reached a different manager. He right away told me that there was a lawsuit of some sort between Verizon and Samsung or Best Buy - he really didn't give me much information regarding that other than Verizon had just sent them a letter around the 14th demanding they would not receive shipments until the day of the 23rd and be allowed to release them then. The manager also promised me that mine would be available as of that date and that even further, they would likely actually receive the shipment on the 21st or 22nd and start sending folks like me notifications of pickup ready for the 23rd.
That is where things stand at this point with me. Gee, I wonder what to expect next...
A few weeks ago I wanted to preorder the N4 but my best buy said they were done with verizon note 4 preorders. But than a couple weeks later, on 10/15. I went back into the store and I was able to preorder a N4. My question is, if I'm preordering the phone, that should mean that's one additional N4 my best buy needs to have shipped to it's store. It makes absolutely no sense that none of us shouldn't get our PREORDERED N4 on release day. That is the whole point of doing a preorder, or else why bother. Like I said in my previous post, BBM told me a date of the 22nd being in store, which they will process it than or that night, and be ready for pick up Thursday. I hope this remains true. I know I preordered very late, but I still a preorder. My thinking is that say my best buy originally was told they were getting I don't know, say 30 Verizon N4s. Well they got confirmation they could actually receive 40 so they opened preorders back up and that's when I got mine. I'm hoping this is the case at least.
tu3218 said:
A few weeks ago I wanted to preorder the N4 but my best buy said they were done with verizon note 4 preorders. But than a couple weeks later, on 10/15. I went back into the store and I was able to preorder a N4. My question is, if I'm preordering the phone, that should mean that's one additional N4 my best buy needs to have shipped to it's store. It makes absolutely no sense that none of us shouldn't get our PREORDERED N4 on release day. That is the whole point of doing a preorder, or else why bother. Like I said in my previous post, BBM told me a date of the 22nd being in store, which they will process it than or that night, and be ready for pick up Thursday. I hope this remains true. I know I preordered very late, but I still a preorder. My thinking is that say my best buy originally was told they were getting I don't know, say 30 Verizon N4s. Well they got confirmation they could actually receive 40 so they opened preorders back up and that's when I got mine. I'm hoping this is the case at least.
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Click to collapse
Only time will tell. Hopefully they will start receiving the devices in the next day or so and have them available to us that preordered relatively early (Oct 3rd, in my case). That would be the best case scenario, worst case scenario is they only receive a couple devices of each color and this goes on for weeks until they fulfill all of the orders.
Fingers crossed, getting pretty anxious here
tu3218 said:
A few weeks ago I wanted to preorder the N4 but my best buy said they were done with verizon note 4 preorders. But than a couple weeks later, on 10/15. I went back into the store and I was able to preorder a N4. My question is, if I'm preordering the phone, that should mean that's one additional N4 my best buy needs to have shipped to it's store. It makes absolutely no sense that none of us shouldn't get our PREORDERED N4 on release day. That is the whole point of doing a preorder, or else why bother. Like I said in my previous post, BBM told me a date of the 22nd being in store, which they will process it than or that night, and be ready for pick up Thursday. I hope this remains true. I know I preordered very late, but I still a preorder. My thinking is that say my best buy originally was told they were getting I don't know, say 30 Verizon N4s. Well they got confirmation they could actually receive 40 so they opened preorders back up and that's when I got mine. I'm hoping this is the case at least.
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Click to collapse
Basically the Pre-order guarentees the $200 working phone trade in offer, and that if there arn't enough phones on the first truck, on tuesday (usually the next delivery day for bby) you'll have guarenteed product. Verizon store is the same way if you go in and pre-order. It's basically just a hold to prevent someone from walking in and buying the N4 once they have one available. It's supposed to reduce people calling in and coming to store asking alll the time "Do you have this phone now?"
Unfortunately bby gets what Samsung sends them, then from there they send their pre-determined shipments out to the stores based on store sales statistics, not so much on pre-order demand.
Information regarding Verizon Note 4/ Best Buy:
I hope everyone is well. I work for Samsung inside of Best Buy, and I am also awaiting a note 4 via verizon. I can tell you in OUR circumstance, all intial orders tracked through RSS were pre-orders ONLY, and not all preorders will be met. We are currently getting in only 6 (4 black, 2 white) at my location. They are "on order", and are expected in later this afternoon or early tomorrow morning. They are available FOR sale prior to the 23rd, but more than likely, Best Buy will tell you that they are not or you won't know because your e-mail doesn't go out until late tomorrow night.
They are on there way and you should be receiving e-mails no later than tomorrow evening if you were the first couple of pre-orders per color. There will be a VERY limited amount, so for those pre-ordering late, my best wishes are with you.
I just wanted to give you a straight, no bs response unlike some of the things I've read/heard/ seen dished out from BB employees.
Best of luck and I hope you all get your phones soon!
Samsung guys in best buy work for Samsung, not best buy. They don't even have access to best buy sales systems. Besides asking a mobile sales rep for the incoming quantity that is shown in RSS there would be no further information except sales guidelines for when they are allowed to actually sell the device. Best buy has to abide by Samsung / Verizon's contract as to when they will sell their phone. Same thing for PS4 Xbox etc... Sell a product prior to the agreed release date and best buy can be sued for a ton of money loose rights to sell product etc
coastieET said:
Samsung guys in best buy work for Samsung, not best buy. They don't even have access to best buy sales systems. Besides asking a mobile sales rep for the incoming quantity that is shown in RSS there would be no further information except sales guidelines for when they are allowed to actually sell the device. Best buy has to abide by Samsung / Verizon's contract as to when they will sell their phone. Same thing for PS4 Xbox etc... Sell a product prior to the agreed release date and best buy can be sued for a ton of money loose rights to sell product etc
Click to expand...
Click to collapse
The interesting part is RSS has the street date listed as 10/17/14, so there is nothing prevent the sale. POS picks up the street date and will not allow sales ahead of the street date based from RSS. The only thing claiming 10/23/14 is a sheet of paper that is often wrong.
Kmclove14 said:
Information regarding Verizon Note 4/ Best Buy:
I hope everyone is well. I work for Samsung inside of Best Buy, and I am also awaiting a note 4 via verizon. I can tell you in OUR circumstance, all intial orders tracked through RSS were pre-orders ONLY, and not all preorders will be met. We are currently getting in only 6 (4 black, 2 white) at my location. They are "on order", and are expected in later this afternoon or early tomorrow morning. They are available FOR sale prior to the 23rd, but more than likely, Best Buy will tell you that they are not or you won't know because your e-mail doesn't go out until late tomorrow night.
They are on there way and you should be receiving e-mails no later than tomorrow evening if you were the first couple of pre-orders per color. There will be a VERY limited amount, so for those pre-ordering late, my best wishes are with you.
I just wanted to give you a straight, no bs response unlike some of the things I've read/heard/ seen dished out from BB employees.
Best of luck and I hope you all get your phones soon!
Click to expand...
Click to collapse
I was told I am number 4 or 6 (the BB rep that called me couldn't remember after contacting the store). You said that your store is only getting 6 in total. Do you think all stores are only going to get 6 in (or about that amount) or do you think that some stores may receive more/less?
I really hope I'm in the first wave of devices they receive.
coastieET said:
Samsung guys in best buy work for Samsung, not best buy. They don't even have access to best buy sales systems. Besides asking a mobile sales rep for the incoming quantity that is shown in RSS there would be no further information except sales guidelines for when they are allowed to actually sell the device. Best buy has to abide by Samsung / Verizon's contract as to when they will sell their phone. Same thing for PS4 Xbox etc... Sell a product prior to the agreed release date and best buy can be sued for a ton of money loose rights to sell product etc
Click to expand...
Click to collapse
We do work for Samsung, but we have complete access to all numbers for Best Buy as well .
The release date was weeks ago in the system; they are fair game when they arrive and your name is called.
I was waiting until the S8 came out to trade in my Note7. So, I went to an AT&T store today to preorder. They told me the deadline (Dec. 31, 2016) for exchanging the Note7 had passed, and that I wouldn't get any credit toward the S8. They did let me restart my Next plan, but I'm back at month 0 and the money I paid in for the Note7 is gone.
Is this correct? I don't see anything on the AT&T website about a deadline. Was there a notification about it as part of the software updates (which I had blocked)?
And would this mean, for someone who had bought the phone outright rather than on the Next plan, that AT&T would give them nothing when they brought the Note7 back? There is certainly no incentive to return it in that situation, assuming they want the remaining devices back.
Actually, it gets somewhat worse. The store ordered the wrong phone for me (S8 instead of S8 Plus) and there is a charge on my bill for $613.77 that shouldn't be there. I called the store and they said to call customer service. I called customer service and they said to go back to the store.
Hey bro, I just returned my note 7 (and the case) last Thursday for a FULL REFUND. They dropped $294.64 in my account. My at&t next was void and then I could start a new one.
You made the mistake by asking what your phone was worth. You must say I want a full refund for my note 7 and all the accessories. I kept hearing this December 31st date but it's nothing official. What they mean to say is after the last update (around December 31st) you will not be able to charge your phone. But we blocked those updates.
I then went to best buy mobile where they have the best offer for the s8 plus. You get $100 off... Yes $100 off PLUS all the Samsung promotions (gear vr and controller)
Hope you can go back and speak to the manager.
Keep me posted...
-b0Ne
That's interesting. Thanks for the info.
The manager at the store said there was a December 31 deadline. I sat there and looked through the AT&T website, and told him there was no deadline listed there. He said, "Well, it says that in our info."
I also went through the online chat when I got home. They said I couldn't get any credit for the installments already paid.
After going back to the store today, I did at least get them to remove the $613.77 charge they had put on my account (which they acknowledged was an error, charging me to pay off the Next plan on the Note7).
It's great you got them to give you a refund. Maybe I'll take another crack at calling customer service after I actually give them the phone back.
b0Ne83 said:
Hey bro, I just returned my note 7 (and the case) last Thursday for a FULL REFUND. They dropped $294.64 in my account. My at&t next was void and then I could start a new one.
You made the mistake by asking what your phone was worth. You must say I want a full refund for my note 7 and all the accessories. I kept hearing this December 31st date but it's nothing official. What they mean to say is after the last update (around December 31st) you will not be able to charge your phone. But we blocked those updates.
I then went to best buy mobile where they have the best offer for the s8 plus. You get $100 off... Yes $100 off PLUS all the Samsung promotions (gear vr and controller)
Hope you can go back and speak to the manager.
Keep me posted...
-b0Ne
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Click to collapse
eelton said:
That's interesting. Thanks for the info.
The manager at the store said there was a December 31 deadline. I sat there and looked through the AT&T website, and told him there was no deadline listed there. He said, "Well, it says that in our info."
I also went through the online chat when I got home. They said I couldn't get any credit for the installments already paid.
After going back to the store today, I did at least get them to remove the $613.77 charge they had put on my account (which they acknowledged was an error, charging me to pay off the Next plan on the Note7).
It's great you got them to give you a refund. Maybe I'll take another crack at calling customer service after I actually give them the phone back.
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Click to collapse
Dude, I would be threatening them with a call to the Consumer Protection Agency.
I didn't receive anything that says I had to turn my Note in by Dec 31, have them show you where they sent that message to you.
AT&T Store Return
I was a victim of Samsung's mandatory update last week, while still waiting to (hopefully) exchange it for a S8+. I had originally bought mine full price at Best Buy, then activated it at an AT&T store, exchanged for the 'safe' version etc.
The update disabled the USB-C port and charging, so I was forced to take it in. With a promotion on the S7 Edge I also received a Gear S2 watch, a Galaxy TabE, (both 99 cents without requiring a new contract; just 10$/Month device fee) And was able to use 99$ out of my 200$ + credit on a Gear VR.
I was sad to finally let go of my Note7 after so much resistance, but suffice it to say I walked out pleasantly surprised at the extras I received.
KeeganWolf said:
I was a victim of Samsung's mandatory update last week, while still waiting to (hopefully) exchange it for a S8+. I had originally bought mine full price at Best Buy, then activated it at an AT&T store, exchanged for the 'safe' version etc.
The update disabled the USB-C port and charging, so I was forced to take it in. With a promotion on the S7 Edge I also received a Gear S2 watch, a Galaxy TabE, (both 99 cents without requiring a new contract; just 10$/Month device fee) And was able to use 99$ out of my 200$ + credit on a Gear VR.
I was sad to finally let go of my Note7 after so much resistance, but suffice it to say I walked out pleasantly surprised at the extras I received.
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Click to collapse
But they didn't give you any problems with the exchange like the other guy here saying you're screwed because you didn't exchange in December ehhh?
les_garten said:
But they didn't give you any problems with the exchange like the other guy here saying you're screwed because you didn't exchange in December ehhh?
Click to expand...
Click to collapse
I was told that myself at an AT&T store when I inquired about it in mid-December, even knowing both AT&T & Samsung's website said differently. However I know a lot of those guys are working on hearsay or don't bother to look it up, so I'm the type to just drive to the next AT&T store and try again. There never was and still isn't an end date to the recall according to the ATT website, which is exactly what they refer to. Even regardless of the N7's condition.
EDIT: Can't post URL's yet but it's ATT website article KM1122948
KeeganWolf said:
I was told that myself at an AT&T store when I inquired about it in mid-December, even knowing both AT&T & Samsung's website said differently. However I know a lot of those guys are working on hearsay or don't bother to look it up, so I'm the type to just drive to the next AT&T store and try again. There never was and still isn't an end date to the recall according to the ATT website, which is exactly what they refer to. Even regardless of the N7's condition.
EDIT: Can't post URL's yet but it's ATT website article KM1122948
Click to expand...
Click to collapse
I looked at that article, never saw anything about a Turn in date deadline
I remember seeing a sign at my ATT store which is an authorized dealer that said to get refund you had to turn in by DEC 31. So maybe it deals with third party stores that are not corporate stores? I have heard people say DEC 31 was the deadline but never found nothing official on that. Still no matter what they should take the phone and give a refund as its an official recall and they can't make you eat the money lost. Maybe you need to go through Samsung now to get a refund? Who knows as companies loves to do the run around game
Sent from my Nexus 9 using Tapatalk
Dark Jedi said:
I remember seeing a sign at my ATT store which is an authorized dealer that said to get refund you had to turn in by DEC 31. So maybe it deals with third party stores that are not corporate stores? I have heard people say DEC 31 was the deadline but never found nothing official on that. Still no matter what they should take the phone and give a refund as its an official recall and they can't make you eat the money lost. Maybe you need to go through Samsung now to get a refund? Who knows as companies loves to do the run around game
Sent from my Nexus 9 using Tapatalk
Click to expand...
Click to collapse
They should have provided a Loaner until the replacement was available, like they originally said they would and like they did in some markets.
The only replacement for a Note is a New Note...
Well I am hoping when the new note 8 comes out Sammy doesn't forget about us note 7 owners and how we was done wrong. But I'm sure they will. Heck I would take a fixed note 7 but they are not to be sent to the US market from what I read.
Sent from my Nexus 9 using Tapatalk
I'm picking up my S8+ on Friday, at which point I'll drop off my Note7 at the AT&T store.
My plan is to wait a few days then contact AT&T, saying "Now that you have my phone back, when do I get a refund for the money I paid in installments and sales tax?" My hope is that this gets automatically refunded once they physically get the phone, despite what the store manager said about a December 31 deadline.
eelton said:
I'm picking up my S8+ on Friday, at which point I'll drop off my Note7 at the AT&T store.
My plan is to wait a few days then contact AT&T, saying "Now that you have my phone back, when do I get a refund for the money I paid in installments and sales tax?" My hope is that this gets automatically refunded once they physically get the phone, despite what the store manager said about a December 31 deadline.
Click to expand...
Click to collapse
Why don't you just hand them the Note 7, get refund, buy S8+, or it should be swap?
That's essentially what I'm doing. But the manager said no refund after December 31. Actually, they initially charged me $600 in remaining payments, but I got that reversed (they admitted the charge was an error).
les_garten said:
Why don't you just hand them the Note 7, get refund, buy S8+, or it should be swap?
Click to expand...
Click to collapse
Note 7
Can anyone who has had success exchanging their phone tell me their store location? Seems random but I am at the point with att I want to leave. I am trying to return my note 7 and the stores keep telling me no. The call center is telling me they have to but every location I go to its the same crap. Both corporate and other have the same stuff about dec31st..... doesn't make any sense to me but maybe if I can prove locations are in fact honoring the exchange I might have some luck.
At this point it seems like more a choice than corporate policy and all the hoops I've jumped through just this week I am at my breaking point.
I returned my note 7 for a full refund two weeks ago at the highway 151 store in San Antonio. They also gave me a refund for my case that I purchasedI'm picking up my s8 plus on Friday. Got a $100 off coupon for purchasing the phone at best buy mobile.
They refunded all my money on my debit card. They told me I couldn't get cash because they didn't have enough money in the store to give cash. They told me they could put it on any debit card of my choice.
-b0Ne
S8 refund
I was also given the same story about no refund being issued after Dec 31 but I refuse to take that as an answer. I called customer service at least 6 times and was placed on hold many of times, everyone kept telling me the same story and I just kept asking to speak to a manager and kept climbing up the chain. I mentioned taking legal action and they said a manager would call me back within 72 hours and he never did. I called the 7th time and the operator issued me the refund on everything i had paid except the tax (she said i had to try to claim that at the store where the phone was purchased. Will return once I get my phone today in the mail.
Good luck and don't let them take your money!!!
I took my Note7 back to the AT&T store today, having received my S8+ yesterday. After an hour there (most of it while they were on the phone with customer service), they said they couldn't take it back at the store, but they printed out a shipping label for me to return it.
At this point, I'm debating whether to mail it to AT&T and try to get my past payments refunded, or just keep the thing--maybe use it as a music player or something.
eelton said:
I took my Note7 back to the AT&T store today, having received my S8+ yesterday. After an hour there (most of it while they were on the phone with customer service), they said they couldn't take it back at the store, but they printed out a shipping label for me to return it.
At this point, I'm debating whether to mail it to AT&T and try to get my past payments refunded, or just keep the thing--maybe use it as a music player or something.
Click to expand...
Click to collapse
I'm confused, did they give you your money back for it?