Hi Guys,
I know this is an existing issue but it is definitely something that either everyone has given up on, or has been blessed with a fix post Mango and Samsung firmware updates.
I am still experiencing the issue with the latest Mango and Samsung firmware updates so am slightly annoyed the issue seems unaddressed.
As I have a fresh install of my phone (was previously chevron unlocked) and updated all the way to Mango + Samsung updates, I am still suffering from the following:
- In call audio is just bearable when volume is maxed out
- In call audio sounds broken > When I am in the presence of loud noise like a noisy cafeteria or train station, My phone decides to cut the voice of the person at the other end of my call (it seems like the phone thinks I'm talking so clears the other person from noise...)
If someone has a solid fix for this, can you please provide assistance?
I have brought my phone into Samsung Repairs and they said there is no problems (obviously didn't trouble shoot calls). Having 2G only fixes the audio issue.
Hope to hear from the masses soon!
Cheers
No Luck with in-call Audio too...
Hi...
I am facing the same issue, already updated it with latest KH5, even the samsung driver.... Still no sound in-call...
I notice there's a patent,
1) If restarted the phone, without receiving any calls, I can call out normally, the 3rd party can hear. (sometimes VERY SELDOME 3rd party can't hear, maybe Omnia 7 muted)....
2) Problem arise when the phone receive phone call.... the Silent in-call problem arise... after that, the calls that I made out, also the same, in-call silent problem... (The 3rd party mention he/she can hear me clearly, only that Omnia speaker silent).
3) I too notice that the software will be laggy or hang a bit... as I try to End-call, i took some time, I can too see the call timer freezes...
Any advised from the Masters and Gurus here?
Thank you.
Hi,
I have problem with my Nexus 4 on stock soft, it was present on 4.3, now after update to 4.4 nothing changed. Issue remains.
When I put loudspeaker on during call, person I am talking to says that he barely or even doesn't hear me.
It's a bit ironic, because while googling for the solution I've found that people tend to have issue with normal mode and turning on speaker mode fixes the issue. Out of the 2 I prefer my problem, nevertheless I talk a lot while driving, so this is annoying. Any one encountered this issue? Is there simple fix or I have to service my brand new phone?
Did you ever find a fix, this happens with my nexus 4.
Delwing said:
Hi,
I have problem with my Nexus 4 on stock soft, it was present on 4.3, now after update to 4.4 nothing changed. Issue remains.
When I put loudspeaker on during call, person I am talking to says that he barely or even doesn't hear me.
It's a bit ironic, because while googling for the solution I've found that people tend to have issue with normal mode and turning on speaker mode fixes the issue. Out of the 2 I prefer my problem, nevertheless I talk a lot while driving, so this is annoying. Any one encountered this issue? Is there simple fix or I have to service my brand new phone?
Click to expand...
Click to collapse
mustie said:
Did you ever find a fix, this happens with my nexus 4.
Click to expand...
Click to collapse
I still have that issue and still no solution for it. Anybody?
Any resolve this issue?
I've noticed this issue on my nexus 4 as well.
When I have the loudspeaker on, its as if the microphone is picking up noise or something constantly. So if I'm on an automated menu (lets say when calling a bank) and you're suppose to say say your account number, the system will immediately say "we did not get that...etc" as if my phone microphone is always picking something up. Also when I talk to people on it, they say they have troubles hearing me.
I have no issues when on regular (non loudspeaker) mode though.
Most of the times.. It is a software issue... Try flashing the stock firmware.. From Google developers website
Sent from my Nexus 4 using XDA Free mobile app
Hello All
I bought myself an Asus Zenfone 2 Laser Ze550KL a couple of weeks back.
An overall good phone. But I am facing an irritating issue.
The phone's microphone does not work from some point onwards. Once this happens, when attending(or making) a call, the other person wont be able to hear me.
I am not sure whether its a hardware issue or a software issue. Because once I restart the phone everything is perfect once again. After maybe a couple of calls, the problem resurfaces.
I read in multiple forums of this issue (even in Zentalk) , but nobody has a clean solution. Some of the solutions were -to disable Ok Google Detection, to enable call recording, to switch to loudspeaker, to reboot the phone and so on.
Enabling loud speaker works for me. When I realize the other person cannot hear me, I switch to loud speaker and then he is able to hear me.
Did anybody come across this issue? Is it a software issue? Any help/ideas/suggestions would be nice.
I am hoping its a software bug which will be hopefully fixed in the next system update or so.
Thanks
Hmm that's an odd one I can tell you that I have call recording enabled on a ze551kl and haven't had this issue, but I'm not sure if its specific to the 550 or not. I haven't actually recorded any of my calls, it just pops up and asks me if I want to every time and I tap cancel.
Sent from my ASUS_Z00TD using Tapatalk
CKtheProblem said:
Hmm that's an odd one I can tell you that I have call recording enabled on a ze551kl and haven't had this issue, but I'm not sure if its specific to the 550 or not. I haven't actually recorded any of my calls, it just pops up and asks me if I want to every time and I tap cancel.
Sent from my ASUS_Z00TD using Tapatalk
Click to expand...
Click to collapse
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
[email protected] said:
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
Click to expand...
Click to collapse
To OP,
This is for most of the guys. It's a software issue, dont worry, Just update to latest update. Which happened to me the same, and solved when i updated some random OTA update fix by asus. So the current version on my phone now is LRX22G.WW_user_1.15.40.639_20151029044030520_201505210103
[email protected] said:
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
Click to expand...
Click to collapse
Hi I too have this same issue. I believe it is a faulty model from Asus! I had serviced my mobile last month and the Subboard assembly has been completely changed by those people but still I face the same issue. . Hope I will throw away this bulsh**t soon. Asus not willing for replacement too I argued so many times which is just waste of time. Totally a waste of money and time.
Microphone issue
I am also having same problem once restarted phone is all fine...should i replace phone ??
Bought just 2 days back
Solution
Since you apply this solution the error has not returned to flicks: I cannot post the youtube link, but search the title: Solved: Asus Zenphone 2e mic problem by Jack Scorpion.
I have the same device with the same problem! It was neglible before, and it happened very rarely. But recently it had become worse and that thing happened to all the calls. Switching to loudspeaker works (loudspeaker mode disables the bottom mic and switches to top mic). I reset the device to factory settings (that thing wiped the internal memory too!) and since then, i haven't updated the 'ASUS Calling Screen' from the play store and everything works fine atleast till now.
hai friend try (ASUS ZenFone 2 Laser=ZE550KL (Z00L) software Image: 1.17.40.1234 for WW SKU only) this firmware from asus site or try system update form your mobile. thats old version runing firmware running on your mobile so thats a software problem. this a network issue in that old version asus team doing always best i am also have same problem in past month but my current update installed after working fine. so don worry friends
[email protected] said:
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
Click to expand...
Click to collapse
Try disabling Audio Wizard app
I am also facing same problem. Suddenly the mic of my asus fails to work.
Solution
There is solution. Please post it on another forums after you will check it.
Just hold your phone in your hand in position, which will make sound to reflect directly into your voice microphone. This way you will make a difference in signal between voice and noise cancellation microphone. That's how voice cancellation technology works. I have got this result after one week of search for any effective solution. And did not find any useful info. So I have find a solution after some experiments.
Please post it to another forums if it will solve your problem.
Hey guys, so I've been having a horrible issue with this phone and I can't for the love of god find the reason behind it.
Sometimes my earpiece just doesn't work, be it for calls or anything else. In fact, if I press the play button on a whatsapp voice note and put the phone to my ear even though it turns the screen off it actually pauses the audio, which may already be an indicative that the problem isn't hardware related, as it would just keep playing with no sound coming out if the problem was the actual speaker. This problem comes and goes (but it's there 80% of the time) and when the earpiece works sound is loud and clear. When I reset the phone, it worked all the time, but as soon as I install my apps and all, problem comes back. I really need help to find out what's causing it... Is there a way for me to know if a specific process from some app is doing it? Has anyone had a similar problem??? My phone simply can't be used as a phone right now =(
If u r sure it is software related reflash the software via Odin
Sent from my HTC 10 using Tapatalk
Hi recently i have quite complicated problem with my note 4. Problem started to occur couple weeks ago. I couldn't be heard even if I shouted when making calls. only loudspeaker worked. While recording voice and playedback the sound was very weak. I have performed factory reset and cleared cache partition but it didn't work.
Yesterday when I made a call I suddenly could have been be heard but again loudspeaker didn't work. Very frequently during the call my voice dissappeared so the other person couldn't hear me but when I have turned the loudspeaker on and off immediately I could have been heard for a while. I had to do this few times during the call but my microphone somehow worked for short periods. So to me it seems like it's more like a software issue rather than hardware. Hopefully. Altough it's weird the factory reset didn't help.
Appreciate any advice altough it is dodgy one I guess.
If a full reset didn't work it sounds like you have some kind of short or other hardware issue. Just what I'd assume from what you've said.
Sent from my SM-N910V using XDA-Developers mobile app
I have read that somevery of the software issues can be fixed by flashing the phone and even factory reset won't help I hope there may be other solution than hardware issue