As of last night both my Vibrant and XOOM would not longer successfully download anything from the Market app. If I use the web market it works fine. I have done all the usual cache clearing, factory reset, even tried different roms, it totally is acting like something with my account and not my devices.
I called Google, spent an hour with tech support and they are stumped and escalating it to someone else but that is 2-3 business days. Granted, this isn't critical, its just an annoyance, but I am open to any suggestions.
I've had the phone for a few months, only used it for 2 weeks then put it back in the box with plans to resell it. Dad needed a new phone for his job so i decided to give it to him and every day for the past week ive gotten at least one phone call from him with problems. He is extremely new to smart phones but I never had a single issue with this phone prior to giving it to him. For some reason he will receive text messages or voice mail and sees the notification icons up on the notification bar but when he goes to pull the bar down it does nothing. The only way to resolve this issue is to restart the phone then all of a sudden the pull-down starts to function as it should. The phone is completely stock out the box i didn't feel the need to touch anything or have to root it for any reason.
He had to go to AT&T to get a sim card for it and the people there basically wanted to run him out of the store and not even touch the phone because they do not sell it so not a single person wanted to even help him out even though he just dropped more money into their pockets by upgrading his plan to a smart phone plan. before i gave him the phone all i did was a factory reset to wipe out any of my data on the phone so it was clean and like new for him.
Im at a loss because the whole time i used the phone i had no issues and since the day he got it he has had nothing but problems. I chalked this up to user error but its not because when he gave it to me to see if i could figure out why things were acting weird the only thing i could think to do was restart the phone. Does anyone have any suggestions as to why this may be happening and/or how to go about fixing it and not making him regret ever having to get a smart phone much less this N4?
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What messaging apps are you using? You could always download the toolkit and flash the stock factory image again.
I would try another factory reset just to make sure things didn't go haywire during the reset you already did. I have had a bad reset with a phone before.
Sent from my Nexus 4 using Tapatalk 4 Beta
yeah im gonna have to get with my dad and fool with the phone more. Its hard to troubleshoot something when he lives 45mins away and calls me with problems while im at work.
ONCE AGAIN the whole phone is stock so that would lead me to believe that the stock messaging app is being used. I will talk him through doing a reset again and see how that works out for him. From what he told me the only app hes even installed outside of everything that comes on the phone was Map Quest, which i told him he shouldn't need because Google Maps is already loaded on. So first im going to have him uninstall that from the phone as well as from his downloaded apps list in the play store and see if that changes anything.
I have a Tmobile G2 that I just got a week ago. I played around with it for a couple days before deciding to root it, but finally pulled the trigger. Two days after rooting it a very strange thing happened. In the middle of the evening some of my Google applications stopped syncing. Gmail, Voice, and Contacts stopped. Drive still worked. Hangouts still worked... It was just weird. I clicked around for awhile and hit the interwebs to find the solution or to see if there was some widespread google outage again, but nothing.
I did everything I could think of, and then I finally clicked the option to take the phone back to stock. I know it wasn't going to take away my root, but at this point I wasn't thinking root was the problem. I just thought maybe I installed something that messed up the phone or something. Anyway, I took it back to normal and now the problem was weirder. It wouldn't even let me connect my Google account (or any google account) to the phone. It kept saying there was some sort of server error. I called TMO support and they couldn't figure it out either. They gave me a number to call Google support to let them fix it. They said that this was a 'known issue' and google support would be the one to fix it.
I kind of got nervous that they were going to creep into my phone or something and void my warranty. If my phone was broken and wouldn't connect to Google anymore then I at least wanted to be able to return it to the store and get a new one. I kinda like this device. So I un-rooted it and took it way back to stock. That fixed the problem. I don't know why, but it did. It left SU on the phone, so I'll have to get that off if it has issues again, but for now it is working fine.
Any idea why it would have just suddenly stopped connecting to Google? It connected to Drive just fine and several other apps, but the important ones wouldn't work. Unrooting it did the trick, but that would suck if you have a really great setup built. Oh well... The price you pay for being a hacker I guess.
ocdetails said:
I have a Tmobile G2 that I just got a week ago. I played around with it for a couple days before deciding to root it, but finally pulled the trigger. Two days after rooting it a very strange thing happened. In the middle of the evening some of my Google applications stopped syncing. Gmail, Voice, and Contacts stopped. Drive still worked. Hangouts still worked... It was just weird. I clicked around for awhile and hit the interwebs to find the solution or to see if there was some widespread google outage again, but nothing.
I did everything I could think of, and then I finally clicked the option to take the phone back to stock. I know it wasn't going to take away my root, but at this point I wasn't thinking root was the problem. I just thought maybe I installed something that messed up the phone or something. Anyway, I took it back to normal and now the problem was weirder. It wouldn't even let me connect my Google account (or any google account) to the phone. It kept saying there was some sort of server error. I called TMO support and they couldn't figure it out either. They gave me a number to call Google support to let them fix it. They said that this was a 'known issue' and google support would be the one to fix it.
I kind of got nervous that they were going to creep into my phone or something and void my warranty. If my phone was broken and wouldn't connect to Google anymore then I at least wanted to be able to return it to the store and get a new one. I kinda like this device. So I un-rooted it and took it way back to stock. That fixed the problem. I don't know why, but it did. It left SU on the phone, so I'll have to get that off if it has issues again, but for now it is working fine.
Any idea why it would have just suddenly stopped connecting to Google? It connected to Drive just fine and several other apps, but the important ones wouldn't work. Unrooting it did the trick, but that would suck if you have a really great setup built. Oh well... The price you pay for being a hacker I guess.
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Google had problems with their servers, many services were unavailable... had most probably nothing to do with you rooting...
You just picked the right time to do that.
Google from time to time have some problems. But not related to rooting.
PAGOT said:
Google had problems with their servers, many services were unavailable... had most probably nothing to do with you rooting...
You just picked the right time to do that.
Google from time to time have some problems. But not related to rooting.
Click to expand...
Click to collapse
That's kind of what I thought, but it was miraculously healed when I unrooted it. It could have just been strange timing, but there was nothing on the web about anybody else having this issue. I'll root it again and see what happens. There are some definite advantages to root access that I don't want to lose, but getting my email and texts are pretty important too, so....
ocdetails said:
That's kind of what I thought, but it was miraculously healed when I unrooted it. It could have just been strange timing, but there was nothing on the web about anybody else having this issue. I'll root it again and see what happens. There are some definite advantages to root access that I don't want to lose, but getting my email and texts are pretty important too, so....
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Click to collapse
Seriously??? The web was full of it ...
read here for example http://techcrunch.com/2014/01/24/gm...mails-to-be-sent-to-one-mans-hotmail-account/
http://techcrunch.com/2014/01/24/gmail-goes-down-across-the-world/
PAGOT said:
Seriously??? The web was full of it ...
read here for example http://techcrunch.com/2014/01/24/gm...mails-to-be-sent-to-one-mans-hotmail-account/
http://techcrunch.com/2014/01/24/gmail-goes-down-across-the-world/
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Click to collapse
I'm talking about this past Saturday morning, though. February 1st. I know about the google issue a week or two ago, but this was only affecting my mobile apps and wasn't the same thing. I was able to access gmail on the computer just fine. I could even access it from the phone's browser fine, but connecting the Google account to the phone was not possible. All I kept getting was 'cannot make a reliable connection to the server' error, so that is why I took the phone back to stock and then all the way back to unrooted. Unrooting it solved it, so I don't think it was just a google server issue which only affected me between the hours of 7:30 on Friday night till Saturday afternoon when I finally gave up and unrooted. It could have been connected, but I doubt it.
Which rooting guide did you follow?
Sent from my LG-D802 using Tapatalk
ocdetails said:
I'm talking about this past Saturday morning, though. February 1st. I know about the google issue a week or two ago, but this was only affecting my mobile apps and wasn't the same thing. I was able to access gmail on the computer just fine. I could even access it from the phone's browser fine, but connecting the Google account to the phone was not possible. All I kept getting was 'cannot make a reliable connection to the server' error, so that is why I took the phone back to stock and then all the way back to unrooted. Unrooting it solved it, so I don't think it was just a google server issue which only affected me between the hours of 7:30 on Friday night till Saturday afternoon when I finally gave up and unrooted. It could have been connected, but I doubt it.
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Click to collapse
I'm having the same problem. I deleted my account and recreated it. But auto-sync does not work. This has nothing to do with syncing. That works - but I have to sync manually. If I manually sync it from either the app or from the accounts option in settings it works fine. But it won't sync again. I deleted the account, restarted the phone and added the account again. Still doesn't work. If you root it and run into the same problem, please post again. I'll unroot too then.
I know this used to work at some point. I don't know when it stopped working. But it's not been working for days now.
mrm43 said:
Which rooting guide did you follow?
Sent from my LG-D802 using Tapatalk
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I don't recall. The root part worked fine. I was able to use several of my apps which require root access and they all worked fine for a couple days. It just seems really random that this would all stop working one day.
So here is the timeline.....
Monday 1/27/14 - phone arrives
Wednesday - Rooted
Friday evening - Strange sync issues
Saturday morning - restored to stock while keeping root (did not solve problem and now I cannot connect any google account)
Saturday afternoon - unrooted and restored device (solved problem and google account synced fine after)
That was all in the same week. I've only had the phone since last Monday. It is worth saying that my HTC G2 and my wife's HTC G2 didn't have any issues with google syncing during this time. Totally different products, but I really tried to find anything to link the problem to something systemic and not just a device issue.
I haven't rooted it again just yet. I need to do it before I go too nuts re-installing the apks on my machine anyway. I'll definitely post again if I have problems again, but I really want to believe it was just something left over from whatever bug plagued Google a couple weeks ago.
I have had two Note 4's but both were on kitkat. One I handed down to my son, and the other I had rooted and running great, but it got stolen out of my car on Christmas Eve. I ordered a brand new 910C and received it yesterday. When I started it I noticed it was running 5.1.1, but no biggie. Basically all I have done with it was restore my messages and contacts through samsung, and was having it re-install all the google apps I wanted to keep. It wanted to install a 95mb update, but I kept telling it no as I didn't have time to research what this update was. I hadn't done anything yet with the phone, it was just downloading google apps. I went to bed, plugged it into the charger, and was lying there reading an article on the internet app. The phone then froze and rebooted. After that, every time it re-started, it would start up then freeze. I tried to get to erase data through the software thinking it downloaded a bad app and I would start again, but it was freezing before I could do it. So then I went into the up arrow, home, power menu. If I was slow in that part, after so many seconds, the phone would freeze. It seems like it may be a hard ware issue freezing after so many seconds. I then was quick about it and first did a erase cache, no luck, then I did a full factory re-set. Now if I try to boot, it just freezes at the Galaxy Note 4 splash screen. Is there anything I can do to fix this, or did I just happen to get a lemon and need to send it back? I would appreciate any timely responses you can give so I can figure out if I need to contact the company I bought the phone from. Thank you everyone.
I received my phone a few days ago brand new, updated the firmware to 21s, and experienced an overheating issue so I thought doing a factory reset may help before trying to return it possibly for a new one.
However, once I reset the phone, I cant seem to get my google account to sync properly anymore.
The play store doesnt show any of my installed apps and doesnt show that any of my apps need updates either, though if I manually search for the app in the store, it will allow me to update it that way. Syncing my google apps like mail etc seem to be very slow, and I usually have to manually refresh to get new mail.
The biggest issue though is the play store is trying to charge me for every app Ive ever purchased. If I go into settings then purchase history in the play store app, I can see the list of all the apps Ive ever purchased and what I paid for them. When I click the view link which takes me to that app, its showing full price and tries to get me to pay for it. The only workaround I have found is going to the website store, and choosing to manually download the paid app to the phone which seems to work.
Ive tried everything I can think of to fix this. I made sure the google play store and google play services had the latest version. Ive gone into all the google apps and cleared the data and rebooted. Ive tried removing my google account from the phone settings and Ive factory reset my phone three more times and the issue persists.
I have contacted Google support multiple times over 4 -5 hours yesterday which was a nightmare and the reps are extremely unhelpful trying to tell me I must be doing something wrong like logging in with a different account or that the problem lies with the developers of the apps and I need to contact them directly (like I need to contact 100 different app developers to see why theyre trying to charge me for apps again...?) Ive tried telling them I can still access all my paid apps on my old phone and the web browser shows all my purchases as well.
The only thing I can think of is some Google config file or something is remaining on the phone between factory resets which is causing the phone not to connect fully with Google services. The phone isnt rooted, I didnt want to do that in case I had to return the phone due to the overheat issue I had.
Anyone have any possible idea what is causing this? Prior to doing the first factory reset, all my google services worked fine. It was only after doing the first reset I ran into this issue and Google has no clue whats going on and it doesnt help the reps that contact me usually reply with general troubleshooting that has nothing to do with my issue
The paid apps now showing up as paid was definitely a bug i encountered when I first got the phone. I don't quite remember how I solved it. I think I may have just uninstalled/reinstalled google play services and rebooted a few times. After a few hours, every app was showing up properly. I wouldn't bother contacting the app devs or google again, it's definitely something that can be solved by messing with the phone.
I believe the cause of this was the version of the Google play store. It happened to me the first time I set the phone up. I've sideloaded a newer version of the play store and then it behaves like normal.