Database Users

Software upgrade failed MM

I am unrooted running a stock B180 right now on my PLK-L01 Honor 7 device. I have over the past few months waited for Marshmallow 6.0 Upgrade as it was promised that it would come over OTA the start of this year. Though it hasn't so I decided to manually upgrade the software so I downloaded the latest full version firmware of B320-330 from the hihonor UK website. The software installation goes fine up until 60% then suddenly I get an error message saying "software failed". Why am I getting this error message when the firmware is correct? I am located in Sweden and the closest region to mine is UK so therefore I got on their website and downloaded this firmware. There is only 1 firmware that applies to the Europe region because there is no firmware that's particularly for Sweden itself.
Funny thing is even though I get an error message "software failed" the device still reboots and the Android v.6 works perfectly. If it does not install properly, marshmallow shouldn't even be working! Guys what could be wrong please help! I want to do a clean installation without any error message.

singh_harman said:
The software installation goes fine up until 60% then suddenly I get an error message saying "software failed".
Click to expand...
Click to collapse
this is normal!
Now you can redo the update process with pressing vol+ & vol- & power button for more than 3 sec.
After than the update process starts again! This time it should be finished with 100%.

Thanks for your reply,
Really? That's strange. This is the first time I am to believe that even after an error message something works just as good. So just after the error message shows up I need to press vol+,- and power button at the same time so it will resume. Didn't know that. Instead what I did was I did a rollback to B300 and then updated to B330 this way I didn't get any error message. Very cumbersome.

If you are on B330 now, you should know this code too: *#*#2846579#*#*
If you enter this code, you will see a new service menu! This you need to manual update in the next future!
To manual update, you have to copy the update.zip into folder "dload" at your ext.sd.
After than, you use menu point 4 to have the possibility to start the update process manuay.
So don't forget this code.

Yes I know that code but honestly it doesn't matter whether you use that code or do a forced upgrade it still results in error message. Yes I did exactly as you are saying even before your message that's how I did it.
A question I have to you. If sometime later I regret and wanna go back to b180 can I do so and still get the marshmallow update OTA? Like going back to the stock b180 software which I had earlier or before I did any manual upgrade at all.

singh_harman said:
A question I have to you. If sometime later I regret and wanna go back to b180 can I do so and still get the marshmallow update OTA? Like going back to the stock b180 software which I had earlier or before I did any manual upgrade at all.
Click to expand...
Click to collapse
this should be possible. -> Rollback B300 -> reboot -> now you are on B300! -> Update B180 Full rom from the Honor page -> reboot.
If all is going right, you are back on B180.
During the rollback, all datas will be erased! So make a backup at first!!!
See my signature point 1 & 2!!!
BTW: I think there is no difference between the manual or OTA update becaus e it is nearls the same procedure and it has the same file.
Maybe it is possible to extract the B330 update.app with honrorextractor. Than you have to flash most of the extracted files with fastboot.
(Boot; Recovery2; Recovery; System; Data; Modem; Cust; *.img files)
After the next reboot (fingers crossed!) the update procedure should finished without errors.

Yes that's the way I had imagined it to be, doing a rollback to B300 and then downgrade to B180 however will this be the official stock firmware? What is signature point 1 & 2, I don't understand?
Also, where can I get the honorextractor from? Never heard of it besides flashing and fastboot all refers to when the device is rooted and mine is not. I am familiar with these terms as my previous phone was rooted so. I don't understand this boot, recovery, data ,modem, cust part etc its very confusing

read this -> http://forum.xda-developers.com/showthread.php?t=2433454
and look there -> http://www.hihonor.com/de/support/details/?DOC_ID=77724
MY signature point 1&2 ->
1.) All contents of my postings are given as far as i know, but without any warranty!
2.) Maybe some parts of my posts are translated by Google translation because my English is realy bad!
this signature text you can find under all my postings. (small text!)
\/...... \/
if you find my posts useful, please press thank’s button

singh_harman said:
Thanks for your reply,
Really? That's strange. This is the first time I am to believe that even after an error message something works just as good. So just after the error message shows up I need to press vol+,- and power button at the same time so it will resume. Didn't know that. Instead what I did was I did a rollback to B300 and then updated to B330 this way I didn't get any error message. Very cumbersome.
Click to expand...
Click to collapse
hi Harman, sent you a private message if you can reply please. thanks

OTA update gave me NRD90M test keys

Hey,
did the OTA update today and came out with NRD90M test keys.
what is that? What can i do?
Missing nearly every system app.
Coming from L31c432b160
thx in advance

Robbb01 said:
Hey,
did the OTA update today and came out with NRD90M test keys.
what is that? What can i do?
Missing nearly every system app.
Coming from L31c432b160
thx in advance
Click to expand...
Click to collapse
You flashed the 1.25 gb update file which is not a full update.Rollback to marshmallow and flash 1.99gb file

Robbb01 said:
Hey,
did the OTA update today and came out with NRD90M test keys.
what is that? What can i do?
Missing nearly every system app.
Coming from L31c432b160
thx in advance
Click to expand...
Click to collapse
You should rollback to MM, but be carefull, don t make a factory reset cause u ll have a bootloop. After this, use the firmware Finder app and download B370 if your device it s L31 and be careful to have 1900mb

Hello,
My phone did the Update to nougat. Everything after the update messed up. Apps were deleted etc. I did a factory reset. After that i wasn't able to get to my mobile desktop. So i bought DC-Unlocker to unlock FRP. This worked.
So for now, i am not able to rollback with the rollback packages.
It says: "Software Install failed! The update package does not exist. Please download the package again."
It's also NRD90M-test keys
Can anyone please help me? Its an VNS-L31 from Germany.

I did it with rollback package. Worked for me.
Flashed b160, got Update message for b370.
I dont get why i got update message for b371 with 1,2gb first.

Huawei P9 Lite dual sim VNS-L21
After OTA upgrade to Nougat I noticed some missing apps;
- Factory reset - "Your device has failed verification and may not work properly"
- Hard reset - the same massage
After boot says NRD90M test keys at software info. Phone is in some kind of loop with this "failed verification" message at every starup.
What should I do? Send it to warranty or risk fix it myself? I will not succeed without a step by step guide because I never did this before. I do not know what vershion I had before NRD90M test-keys
LE
A working version of Nougat should be fine for me.

Robbb01 said:
I did it with rollback package. Worked for me.
Flashed b160, got Update message for b370.
I dont get why i got update message for b371 with 1,2gb first.
Click to expand...
Click to collapse
Where to download B160?

Huawei P9 lite - force upgrade firmware

Hi everybody,
I'm struggeling with my phone and trying to upgrade it to Nougat.
I have the same issues that many of you already explained. when I'm on Marshmallow, I receive the notification to Nougat but it's the incomplete version (1,25gb). I tried many rollback and it's the only upgrade I receive.
I also try to find firmware with Firmware finder, I have a long list of firmware but none can be installed. [three button method, during the installation it says software installation failed (or something like that).
So my question, do you have a method to force the installation of an stock firmware without rooting the phone?
many thanks !

Recovery bricked after Nougat update?

First excuse me for opening an other thread like this, i think i have read all other threats regarding my problem, but none have the same situation
My Huawei M3 Wifi (BTV-W09) seems semi bricked after installation of Nougat Update.
The Installation (Force Install with dload) gave me an error and also while boot i got the error message: "Your device has failed verification and may not work properly."
I have the option to press "Powerbutton" and the device will boot up. I checked the Version and it showed android 7 + EMUI 5. The only problem was that almost every system app was missing, like keyboard, calendar etc. (playstore was there)
So i tried to do the rollback with:
HUAWEI MediaPad M3 8 Rollback Package%28BTV-W09 %2CC900B300%2C EMUI5.0%2BAndroid7.0 rollback to EMUI4.1%2BAndroid 6.0%29
The Installtion (force update) gets stuck at 5% and after like 3-5 minutes the tablet will boot up showing the same boot error that can be skipped with pressing powerbutton. I checked sytem and it still showed "android 7 + EMUI 5" but built : BTV-W09C900B300
I think this is the one i "need" to be able to install the "HUAWEI MediaPad M3 8 Firmware %28BTV-W09 %2CC100B006%2C EMUI4.1%2BAndroid 6.0%29"
Problem is regardless which "update.app" i try to force install will get stuck at 5% and give me same error. I have ADB/Fastboot installed and tried some different things like flashing/unbricking it with "Huawei Multitool" where you can extract like boot.img or recovery.img and try to flash it.
Also getting an error. I can access eRecovery witout problems, the option to fix it by itself by wifi doesn`t work. I can´t access "normal" recovery and i think there is the problem (may got bricked while flashing Nougat?) I think its recovery problem, cause when i boot it up to the "half-installed" Android and go into setting "hard-reset" option i know it would boot up intoi recovery and would erease everything, while bootup it shows error "reset failed".
In fastbootmode i see bootloader: unlocked FRM: unlocked
I tried to install TWRP recovery with adb but get error: adb remote command not allowed
I downloaded like 15 different Android Versions 6+7 Emui 4.1+5 to try with force update but none worked, may i have to flash special version of recovery first?
I just want a normal version of android 6 or 7 i dont mind but at the moment with half working 7 "without" systemapps its a hardtime.
I hope someone can help me.
This isnt my first android device and im not a total noob i unlocked bootloader and flashed kernels on many other phones but with the W-09 where i did nothing special i dont get why "recovery got broken"
Thanks in advance

You haven't read other threads too well: more times people reported that the bootloader got locked after an update still declaring itself unlocked!
Second thing you have not found: the Nougat update consist of 2 packages and the second must be installed from TWRP.

nicolap8 said:
You haven't read other threads too well: more times people reported that the bootloader got locked after an update still declaring itself unlocked!
Second thing you have not found: the Nougat update consist of 2 packages and the second must be installed from TWRP.
Click to expand...
Click to collapse
thanks for your anwser, i read that so i also tried unlocking it "again" and it quotet it is also unlocked in adb. I also know that there are 2 packages. That you need TWRP i didnt know thanks so i am a bit smater now. I think i ll try "relock" and unlock it again might be the right way, thanks for the tip.

kivi90 said:
I think i ll try "relock" and unlock it again might be the right way, thanks for the tip.
Click to expand...
Click to collapse
This is nonsense. Unlock, install the right TWRP then install the second zip package.

nicolap8 said:
This is nonsense. Unlock, install the right TWRP then install the second zip package.
Click to expand...
Click to collapse
i cant unlock cause i dont have the code, on the huawei page i try do make an account and get the code by providing the necessary information.
I just uploaded a picture, i choose "before EMUI5" cause this is the only option i can choose "tablets". --> i choose "tablet wifi" , enter product model "BTV-W09" then the serialnumber i can see in setting: 28D6R17316XXXXXX but then i have the problem to input product id, it say i can get it through "Dialer" app (which i dont have in wifi model ) or the calculator. Problem is in my damaged installation there is no huawei calc, other calcs from store dont work (read that problem in other threats) I tried many apps from appstore to get a product ID but huawei site keeps saying wrong product ID =/
With the program DC Unlocker i am able to see a MEID i dont know if its the right one, i tried my luck with the Product ID Generator from Huawei but it doenst work. (device not supported)

It's very strange that it says bootloader unlocked if you have never unlocked...
And was very stupid to try to installl a beta release without before unlocking and taking a backup.
Exhange your device for a Nokia 3110!

nicolap8 said:
It's very strange that it says bootloader unlocked if you have never unlocked...
And was very stupid to try to installl a beta release without before unlocking and taking a backup.
Exhange your device for a Nokia 3110!
Click to expand...
Click to collapse
yeah at this device i never touched bootloader, i didnt think it would become such a big deal , i didnt want unlocked bootloader or other recovery just newest android. Never had any problems with the "force update function" to come back to stock. I tried DC Unlocker but cant get further cause device need to get into manufature mode (thorugh dialer or calculator which i both dont have) i hope maybe i find one more way.

Did you ever find a fix
Did you ever find a way to fix this. I'm in the same situation. I even did a VPN on my router to give me a Hong Kong address for erecovery and that still didn't work. I have the exact same product. Like you I tried to various attempts to download a new recovery, but nothing works. Nice hardware, but some of the worst software/firmware I have ever dealt with since starting with the first release of Android on the HTC Hero.

kivi90 said:
yeah at this device i never touched bootloader, i didnt think it would become such a big deal , i didnt want unlocked bootloader or other recovery just newest android. Never had any problems with the "force update function" to come back to stock. I tried DC Unlocker but cant get further cause device need to get into manufature mode (thorugh dialer or calculator which i both dont have) i hope maybe i find one more way.
Click to expand...
Click to collapse
I had mostly the same problem. I rolled back to 4.1 using the rollback and the actual 4.1 update.app. I think that puts you on C100 if I remember right. Tablet I have is C128 (USA) but no problem for this step. Get the Product ID from the calculator. Allow OEM unlock in the settings, then unlock it using the unlock code. Email yourself the unlock code because who knows if their website will even be functional next time. Alternatively you can extract the stock calculator from the update_data_usa.zip or whatever and try to use DC with 5.0. That second update zip does not install properly via the dload method, so a bunch of stock apps don't get installed. You can kind of hack it and flash it via TWRP but I didn't do it that way.
Or...you can use firmware finder to force an OTA from 4.1 right up to 5.0 (350), then take that last partial OTA to 351 after as well. The way to do that is via DNS in firmware finder. Find the Full OTA in firmware finder you want, send it to the updater by changing your DNS the way it tells you to, and when it does the OTA, everything will be properly installed basically the official way. Good as new. Flash TWRP to recovery2 and replace the erecovery. Keep the stock recovery as is. Install magisk. Golden.
---------- Post added at 03:36 AM ---------- Previous post was at 03:26 AM ----------
kivi90 said:
So i tried to do the rollback with:
HUAWEI MediaPad M3 8 Rollback Package%28BTV-W09 %2CC900B300%2C EMUI5.0%2BAndroid7.0 rollback to EMUI4.1%2BAndroid 6.0%29
The Installtion (force update) gets stuck at 5% and after like 3-5 minutes the tablet will boot up showing the same boot error that can be skipped with pressing powerbutton. I checked sytem and it still showed "android 7 + EMUI 5" but built : BTV-W09C900B300
I think this is the one i "need" to be able to install the "HUAWEI MediaPad M3 8 Firmware %28BTV-W09 %2CC100B006%2C EMUI4.1%2BAndroid 6.0%29"
Problem is regardless which "update.app" i try to force install will get stuck at 5% and give me same error.
Click to expand...
Click to collapse
Also, as far as the rollback, you need to do the first one (the C900 which is just a compatibility fix to allow rollback, previously used by beta testers I believe). Then you need to do the second one, the C100. If it is getting stuck, try downloading it again and be sure you don't have anything else in the /dload directory on either internal or the sd card. I had one on both at one point so maybe that happened to you. The C900 should be very quick but the C100 will slowly progress after 5% all the way around in several minutes.
When you get to updating back to 5.0, you can choose whichever region you want as long as it is a full OTA. C128 is USA and that's what I bought so that's what I picked. That gets you back in the right OTA update channel after that.

Hi guys,
I started as a novice and have learnt the hard way.
Has anyone tried rollback to EMUI 4.1 EU version on a US device (W09) and are there any problems I should be aware of?
I have had the exact same problem shared in this thread and have gone through the pain of finding a solution. My last resort is to rollback to 4.1 and restart the whole process.
@deV14nt: you suggested that when updating back to EMUI 5.0, I can choose the region even if my EMUI4.1 is EU version. How does this work?
Thanks in advance for your help.

i cant update p10 lite

Hey, i have this version of p10 lite WAS-LX1c432b124 dual sim, and i think in the past i did something wrong because now i cant update my android , and emui. i cant factory reset, i tried a lot of times and nothing, i just want to update.. because im getting updates but every time i tried to update i get the software install failed error... i tried using the firmware finder app and nothing, also i tried moving the dload to the sdcard and updating but it stops at 5% and i get another error... software install failed get help from......
can someone help me please

Have you tried HiSuite? My phone seemed to stop updating when I had gone through Firmware Finder in the past, but using HiSuite I picked up an update 2 months ago and more recently an OTA update.

Didn't work, I can't update my phone and I think is because I did something wrong in the past, like unlocking bootloader or something. I can't factory reset too..