Database Users

Moto x pure not registering onto GSM sim

Hi,
I have a Moto X pure 16GB (xt1575) bought from USA. I used it on multiple carriers in USA and it worked fine.
I am on a visit to India, where I intend to use the phone for couple of months.
I tried with these networks:
CDMA sim (Operator Tata Docomo) - Network gets detected and sim is operational
GSM sim (Operator Airtel) - Sim is detected but doesnt get registered onto network
GSM sim (Operator Reliance Jio) - Sim is detected but doesnt get registered onto network, seems some problem with Jio network, they have additional things for VOLTE to work.
So, I am pretty sure, the handset is fine, changed the network settings thru the secret menu phone info, to LTE, GSM to what not. nothing works for Airtel Sim.
The bands do work in India and are compatible.
Any idea's what more can I do?

Ahmplus said:
Hi,
I have a Moto X pure 16GB (xt1575) bought from USA. I used it on multiple carriers in USA and it worked fine.
I am on a visit to India, where I intend to use the phone for couple of months.
I tried with these networks:
CDMA sim (Operator Tata Docomo) - Network gets detected and sim is operational
GSM sim (Operator Airtel) - Sim is detected but doesnt get registered onto network
GSM sim (Operator Reliance Jio) - Sim is detected but doesnt get registered onto network, seems some problem with Jio network, they have additional things for VOLTE to work.
So, I am pretty sure, the handset is fine, changed the network settings thru the secret menu phone info, to LTE, GSM to what not. nothing works for Airtel Sim.
The bands do work in India and are compatible.
Any idea's what more can I do?
Click to expand...
Click to collapse
you can try and reflash the modem NON-HLOS.bin that is suited to your rom

the-light said:
you can try and reflash the modem NON-HLOS.bin that is suited to your rom
Click to expand...
Click to collapse
The rom is stock and generally dont fiddle around with the ROM's as I have never done it.
Can try it if nothing works.
I am noob, a procedure would be helpful or a link to it.
Thanks.

Apn?

lafester said:
Apn?
Click to expand...
Click to collapse
It does show the Apn, but the gsm service shows as unknown and network type as unknown.
Any users from India have any suggestions.

AIrtel and Jio work fine on the Moto X since many users here have and are using it with them, except the VoLTE part of Jio you have to use the Jio4voice app to make/receive calls.
Have you tried going into the Phone app, dialed *#*#4636#*#* and gone to Phone Info and changed "Set preferred network type" to something different?
Also, I think the Jio SIMs require a very specific registration process, going through several apps to get them working... check with a local shop.

Here's some snapshot from the menu screen and network finder applicaton.

I know the ans to this soln
i am a jio user and basically the problem is that mxp supports volte but the frequency is the main issue.. due to unmatchable frequency the volte ain't activated for jio
u can try t&t and Verizon sims volte is working on them but jio frequency is not up to that mark as mxp but an official nougat update might help the frequency to maintain and volte might get activated.....
so we need to wait for official nougat update only... trying romcwont work..
screenshots are here
http://i65.tinypic.com/yjvh5.png
http://i63.tinypic.com/25s6cmx.png

Thanks for the response, I will wait for the Nougat update.
Does the same apply for Airtel also ? It shown network type as unknown.

SIM Slot 2 - No Network

Hi Everybody,
I am stuck with my OP2 OOS 3.5.6.
So after i got the 3.5.6 i was not able to get VOLTE. So i found a resolution on the OP2 forum:
They advised to downgrade to 3.1.0 and then to upgrade to 3.5.6, did that and was able to get VOLTE, but another issue started, as in India Jio is a 4g service and I read somewhere that we will have to use it in SLOT 1 , so i did the same, and Vodafone in SLOT 2.
When i did that Jio works fine but there is no network for Vodafone.
After that i have tried the following:
*Selecting network manually.
*Changing the band.
*Reinstalling the OS.
*Resetting the network settings.
*Wiping out data and cache.
Nothing worked for me, can somebody suggest me something.

Rootleopard said:
Hi Everybody,
I am stuck with my OP2 OOS 3.5.6.
So after i got the 3.5.6 i was not able to get VOLTE. So i found a resolution on the OP2 forum:
They advised to downgrade to 3.1.0 and then to upgrade to 3.5.6, did that and was able to get VOLTE, but another issue started, as in India Jio is a 4g service and I read somewhere that we will have to use it in SLOT 1 , so i did the same, and Vodafone in SLOT 2.
When i did that Jio works fine but there is no network for Vodafone.
After that i have tried the following:
*Selecting network manually.
*Changing the band.
*Reinstalling the OS.
*Resetting the network settings.
*Wiping out data and cache.
Nothing worked for me, can somebody suggest me something.
Click to expand...
Click to collapse
If you remove the Jio SIM and leave the Vodafone SIM in slot 2 does it connect to the network?
Does the Vodafone network support 2g?

Spannaa said:
If you remove the Jio SIM and leave the Vodafone SIM in slot 2 does it connect to the network?
Does the Vodafone network support 2g?
Click to expand...
Click to collapse
Nope, even if I remove the Jio Sim and just have the Vodafone Sim in the second slot still it does not show up.

Rootleopard said:
Nope, even if I remove the Jio Sim and just have the Vodafone Sim in the second slot still it does not show up.
Click to expand...
Click to collapse
You only answered one question!
Does the Vodafone network support 2g?
Does the Vodafone sim work in slot 1?
Does your SIM 2 have an IMEI in settings > about phone > status IMEI info?

Spannaa said:
You only answered one question!
Does the Vodafone network support 2g?
Does the Vodafone sim work in slot 1?
Does your SIM 2 have an IMEI in settings > about phone > status IMEI info?
Click to expand...
Click to collapse
Yes Vodafone does support 2g but when I select 2g and the Sim in the slot 2 it does not work.
Yes the Vodafone does work fine with 3g and 2g network in slot 1.
Yes the Sim 2 does show the imei number under settings.

You can select vodafone in slot 1 with 2g then put jio in slot 2 and select 4g as the 1+2 has dual LTE standby so jio should work fine on slot 2

ItsmYarD said:
You can select vodafone in slot 1 with 2g then put jio in slot 2 and select 4g as the 1+2 has dual LTE standby so jio should work fine on slot 2
Click to expand...
Click to collapse
Does really op2 has dual stand by, as I am not able to get volte and I have the Jio in slot 2.
Also I contacted op2 customer care and they mentioned that it will only support one 4g and other will be only 3g.
Does it work for you if yes can you please let me know what are the settings you have.

Rootleopard said:
Does really op2 has dual stand by, as I am not able to get volte and I have the Jio in slot 2.
Also I contacted op2 customer care and they mentioned that it will only support one 4g and other will be only 3g.
Does it work for you if yes can you please let me know what are the settings you have.
Click to expand...
Click to collapse
Dual sim standby works fine for me but I'm not a Jio user.
OnePlus support are wrong, If your data sim is 4g, the other drops to 2g not 3g.
Not sure what your issue is though as I've only heard of it affecting some (but not all) Jio users.

Spannaa said:
Dual sim standby works fine for me but I'm not a Jio user.
OnePlus support are wrong, If your data sim is 4g, the other drops to 2g not 3g.
Not sure what your issue is though as I've only heard of it affecting some (but not all) Jio users.
Click to expand...
Click to collapse
You both are right they did mention 2g,my mistake that I mentioned 4g.
Yes I got a few users who mentioned the same of not getting network in the second slot. I did got a hint from somebody that it might be an issue with the update and a fix is in the pipeline. But again its just a hint and not sure.
Thanks a lot for all the help.

VoLTE is working on Mate9 finally (kind of)!

My phone is MHA-AL00C00 and I want to use VoLTE in Rogers network. But the menu of volte is missing and I heard some body using C636 and enabling Volte in US T-Mobile networking. So I re-brand my phone to C636B191. But still there is no VOLTE menu available. Then I used QuickShortcutMaker to enable WIFI calling setting anyway. Then I upgraded to Andorid O(MHA-L29 8.0.0.0.360(C636)) and I found Volte menu is available and it is enabled. But the real phone call is still back to 3G and there is no VOLTE icon in status bar. So I used another SIM card with VoLTE enabled in Iphone 6+ and I found there IS VOLTE ICON in status bar. Please see the attached screenshot and I placed a call and it didn't switch to 3G so it is real VOLTE call. But unfortunately this icon is gone after a while. I guess the Mate 9 phone is not VOLTE certified device in Rogers network.

cas_xp said:
My phone is MHA-AL00C00 and I want to use VoLTE in Rogers network. But the menu of volte is missing and I heard some body using C636 and enabling Volte in US T-Mobile networking. So I re-brand my phone to C636B191. But still there is no VOLTE menu available. Then I used QuickShortcutMaker to enable WIFI calling setting anyway. Then I upgraded to Andorid O(MHA-L29 8.0.0.0.360(C636)) and I found Volte menu is available and it is enabled. But the real phone call is still back to 3G and there is no VOLTE icon in status bar. So I used another SIM card with VoLTE enabled in Iphone 6+ and I found there IS VOLTE ICON in status bar. Please see the attached screenshot and I placed a call and it didn't switch to 3G so it is real VOLTE call. But unfortunately this icon is gone after a while. I guess the Mate 9 phone is not VOLTE certified device in Rogers network.
Click to expand...
Click to collapse
thought Mate 9 was not VoLTE capable, at least not the chinese version in US.

ilbambino said:
thought Mate 9 was not VoLTE capable, at least not the chinese version in US.
Click to expand...
Click to collapse
I played with Oreo (China version AL00) and came across VoLTE tab (see attached). But I was not able to make it display on status bar.

ellesmeer said:
I played with Oreo (China version AL00) and came across VoLTE tab (see attached). But I was not able to make it display on status bar.
Click to expand...
Click to collapse
I saw that but does not do anything, still my phone is switching from 4g to 3g when I do calls, I know my sim has VoLTE activated if I used with my carrier phone works fine.

ellesmeer said:
I played with Oreo (China version AL00) and came across VoLTE tab (see attached). But I was not able to make it display on status bar.
Click to expand...
Click to collapse
Did you call to Rogers? How they did comment this?

From Rogers forum somebody mentioned to contact level 2 support to add your IMEI to Rogers database then you should be good to use volte.

5[Strogino] said:
Did you call to Rogers? How they did comment this?
Click to expand...
Click to collapse
Sorry, I nevr call Rogers, as I only use Rogers' DATA plan.

ellesmeer said:
Sorry, I nevr call Rogers, as I only use Rogers' DATA plan.
Click to expand...
Click to collapse
Afaik, to get working VoLTE phone must support this and mobile operator too. And they will turn support by request if they can do it.

Just chat with Rogers and this function is not enabled on my account. After enabled you have to update your emergency address and submit to Rogers. I have done this on a Rogers iPhone 6. Now I have volte icon always.

cas_xp said:
Just chat with Rogers and this function is not enabled on my account. After enabled you have to update your emergency address and submit to Rogers. I have done this on a Rogers iPhone 6. Now I have volte icon always.
Click to expand...
Click to collapse
On Mate 9 ? No fallback to 3G when calling?

5[Strogino] said:
On Mate 9 ? No fallback to 3G when calling?
Click to expand...
Click to collapse
Yes. no fall back to 3G when calling. But it only lasts 2 hours and this VoLTE is gone again. Re-chat with Rogers agent and they said it is not working on non-Rogers phone even you are lucky to get working for a while.
Sad!

Update:
This morning I just found the VoLTE icon is shown on status bar. After place a call the call log shows it is a VoLTE call (It also indicates it is VoLTE call during the call)
It looks like Rogers remove VoLTE restrictions on non-Rogers phone.

If the IMEI on your account is VoLTE capable, then VolTE will work for non branded devices, as long as the imei doesn't change.

VoLTE for airtel is not working..!

Enhanced LTE mode not showing for Airtel. That option only appearing for Jio sim cards..! Is anybody experiencing this bug? Is there any to enable it..!

yah they havent enabled volte for airtel and vodafone network yet.. Hope they will enable it with future ota..

coolkoushik07 said:
yah they havent enabled volte for airtel and vodafone network yet.. Hope they will enable it with future ota..
Click to expand...
Click to collapse
Yeah, just checked it, isnt there yet.

Check with your Service Provider first. Airtel is yet to launch VoLTE in Delhi/NCR and other areas it still doesn't have nationwide VoLTE coverage. Same with Vodafone. So Instead of creating a useless thread here and blaming Asus for it, check with Your Network.

real_sam said:
Check with your Service Provider first. Airtel is yet to launch VoLTE in Delhi/NCR and other areas it still doesn't have nationwide VoLTE coverage. Same with Vodafone. So Instead of creating a useless thread here and blaming Asus for it, check with Your Network.
Click to expand...
Click to collapse
I my area Airtel VoLTE is working with other phones.. i have redmi 4A that supports airtel VoLTE feature..!

ajmalhussainhy said:
I my area Airtel VoLTE is working with other phones.. i have redmi 4A that supports airtel VoLTE feature..!
Click to expand...
Click to collapse
Sorry I take my words back! I checked on Airtel and Vodafone's website and Zenfone Max pro isn't listed in the Devices that Airtel and Vodafone VoLTE supports. Although Jio's also doesn't lists Zenfone Max Pro but My Jio is working perfectly fine. Maybe we should Contact Airtel/Vodafone or Asus regarding this.

I did call their support number, they said they don't support other carriers yet, and are not sure when it will be made available.

Please respond the demands of max pro m1 users for volte compatibility for all service providers

Update to latest firmware.Now all networks volte support has been available in our phone.

strange issue,..! i need help
friends, i have one strange issue,..
i have 2 sim in my phone, one is airtel, another is idea, after update i got VoLTE on idea network. but not in airtel network. so i put father's airtel sim for testing whether it is phone bug or operator side issue. suddenly i got volte on father's airtel sim. the volte not working on my airtel sim.
i tried sim replacement, but still not establishing volte on my number. i contacted airtel appellate help desk, they told "our device not supported with airtel volte, so we cant help on this issue, pls upgrade or change your device". but funny thing is volte working with my father's airtel sim on the same asus zenfone max pro m1. but not on my sim.. i dont know why and what is the problem.
airtel not accepting this as issue and they blaming on asus only.
is anyone facing this problem in your phone? now what should i do to get volte on my airtel number?

ajmalhussainhy said:
friends, i have one strange issue,..
i have 2 sim in my phone, one is airtel, another is idea, after update i got VoLTE on idea network. but not in airtel network. so i put father's airtel sim for testing whether it is phone bug or operator side issue. suddenly i got volte on father's airtel sim. the volte not working on my airtel sim.
i tried sim replacement, but still not establishing volte on my number. i contacted airtel appellate help desk, they told "our device not supported with airtel volte, so we cant help on this issue, pls upgrade or change your device". but funny thing is volte working with my father's airtel sim on the same asus zenfone max pro m1. but not on my sim.. i dont know why and what is the problem.
airtel not accepting this as issue and they blaming on asus only.
is anyone facing this problem in your phone? now what should i do to get volte on my airtel number?
Click to expand...
Click to collapse
I think it is a issue from the Airtel side and you should definitely talk to them once more as you have to prove them this by using your screenshot they be look into the issue

Airtel volte beta stage
the reason for not working is that Airtel volte is in beta stage and not all users have been selected for that programme.. Happened with me only contacted with customer care ...Said me ... My SIM is not enrolled whereas my friend's SIM is enrolled...
Check your phone number at - airtel.in/volte/beta

ASUS Zenfone Max Pro M1, dual VOLTE is not working.
Hello Team,
I am using Zenfone Max Pro M1, with two SIMs, primary is Jio for mobile data and the secondary one is the Airtel for calling.
However the mobile connection is getting disconnect when I connect to the phone on Airtel. Ideally the mobile connection should be active as this phone supports dual VOLTE.
Could you suggest what could be the issue.
Thanks in advance.

[email protected] said:
Hello Team,
I am using Zenfone Max Pro M1, with two SIMs, primary is Jio for mobile data and the secondary one is the Airtel for calling.
However the mobile connection is getting disconnect when I connect to the phone on Airtel. Ideally the mobile connection should be active as this phone supports dual VOLTE.
Could you suggest what could be the issue.
Thanks in advance.
Click to expand...
Click to collapse
Same with me.
I think this phone doesn't support Dual Standby. Meaning, when you're making call on a SIM, other SIM won't work.

NPriyo said:
Same with me.
I think this phone doesn't support Dual Standby. Meaning, when you're making call on a SIM, other SIM won't work.
Click to expand...
Click to collapse
As per ASUS this phone supports dual VOLTE, both SIMs should be active simultaneously.
If that is not the case our purchase would be considered as bad choice.
One of our friend has mentioned that even Zenfone 2 supports dual standby, why not Asus Max pro M1.
On the other hand I have tested the Redmi Note 5 Pro, 6 GB version, where in the dual VOLTE is just working perfect.
Hoping ASUS is aware of this issue and there will be an update to fix the dual VOLTE issue.

[email protected] said:
As per ASUS this phone supports dual VOLTE, both SIMs should be active simultaneously.
If that is not the case our purchase would be considered as bad choice.
One of our friend has mentioned that even Zenfone 2 supports dual standby, why not Asus Max pro M1.
On the other hand I have tested the Redmi Note 5 Pro, 6 GB version, where in the dual VOLTE is just working perfect.
Hoping ASUS is aware of this issue and there will be an update to fix the dual VOLTE issue.
Click to expand...
Click to collapse
Dual VoLTE is working fine. I'm getting VoLTE on both Vodafone & Jio SIMs. But Jio network connection cuts off when I receive calls on Vodafone SIM.
This might be ROM issue (I'm using AEX).

Dual volte works perfectly on Vodafone and Jio but not on Airtel sim... No volte infact

ajmalhussainhy said:
friends, i have one strange issue,..
i have 2 sim in my phone, one is airtel, another is idea, after update i got VoLTE on idea network. but not in airtel network. so i put father's airtel sim for testing whether it is phone bug or operator side issue. suddenly i got volte on father's airtel sim. the volte not working on my airtel sim.
i tried sim replacement, but still not establishing volte on my number. i contacted airtel appellate help desk, they told "our device not supported with airtel volte, so we cant help on this issue, pls upgrade or change your device". but funny thing is volte working with my father's airtel sim on the same asus zenfone max pro m1. but not on my sim.. i dont know why and what is the problem.
airtel not accepting this as issue and they blaming on asus only.
is anyone facing this problem in your phone? now what should i do to get volte on my airtel number?
Click to expand...
Click to collapse
Same here bro

Has Airtel VoLTE started working on this phone?

subhraw said:
Has Airtel VoLTE started working on this phone?
Click to expand...
Click to collapse
My airtel volte works with all airtel Sims Infact i have both airtel sim cards.

VoLTE / WiFi Calling with Nokia X6 / 6.1 Plus TA-1099

Hi,
after upgrading to Pie I experienced call drops and poor coverage.
I then investigated and found out VolLTE, which should be supported, is not enabled in my phone. I also understand that WiFi Calling is also supported by this phone, but I cannot find out where/how to enable it.
The phone is not rooted and I use two sim cards: Vodafone and EE.
I dialled *#*#4636#*#* and "VoLTE provisioned" is disabled, "Video Calling provisioned" is disabled, "Wi-Fi calling provisioned" is disabled and "EAB/Presence Provisioned" is disabled. Is that normal?
Please let me know
Thank you!

Does your carrier support Volte and VoWifi patches for this device?

Hi, yes they should do. I

VoWIFI Calling has been enabled in my device (Jio).

I am still not able to see Vowifi calling option in my handset...I have airtel sim card

Don271 said:
I am still not able to see Vowifi calling option in my handset...I have airtel sim card
Click to expand...
Click to collapse
Maybe Airtel hasn't enabled VoWIFI in your location.

gopu5 said:
Maybe Airtel hasn't enabled VoWIFI in your location.
Click to expand...
Click to collapse
I am living in Mumbai.... I have also checked on airtel site, nokia phones are not yet updated on supported device list.. But available on jio site

mpiulg83 said:
Hi,
after upgrading to Pie I experienced call drops and poor coverage.
I then investigated and found out VolLTE, which should be supported, is not enabled in my phone. I also understand that WiFi Calling is also supported by this phone, but I cannot find out where/how to enable it.
The phone is not rooted and I use two sim cards: Vodafone and EE.
I dialled *#*#4636#*#* and "VoLTE provisioned" is disabled, "Video Calling provisioned" is disabled, "Wi-Fi calling provisioned" is disabled and "EAB/Presence Provisioned" is disabled. Is that normal?
Please let me know
Thank you!
Click to expand...
Click to collapse
Don271 said:
I am living in Mumbai.... I have also checked on airtel site, nokia phones are not yet updated on supported device list.. But available on jio site
Click to expand...
Click to collapse
Airtel supports wifi calling on nokia 6.1 plus. I am using it. Try to enable it with jio sim. Then use airtel sim. It worked for many users. u ll see the option to enable wifi calling then.

I have sold the phone, it just did not work properly
I then bought a Xiaomi MI 9 SE which is MUCH better in every way

drsparsh said:
Airtel supports wifi calling on nokia 6.1 plus. I am using it. Try to enable it with jio sim. Then use airtel sim. It worked for many users. u ll see the option to enable wifi calling then.
Click to expand...
Click to collapse
Hi,
Thanks for support, I got wifi calling support on next day after my post here... Thank you