Database Users

Will the second shipment have defects?

I have heard too much horror stories of exchanges still being defective. I bought mine from Gamestop in Mid July and waiting for the 2nd shipment which should come in at the end of the week. Do you think think there will be any differences with the second shipment?

any idea on when the second shipment/wave?

i am on my second nexus7 and im sending it back again with touch screen issues,

I've seen people with tablets made in august still having the same issues. I'll be giving it another shot tomorrow seeing as my local Walmart got some fresh ones in. I have my fingers crossed.
Sent from my Galaxy Nexus using Tapatalk 2

I'm on my sixth device within the last month. I've had dead pixels, screen lift, faulty gyroscope, light bleed, bad speakers! So far haven't found any problems, but there's still time yet.
Sent from my Nexus 7 using xda app-developers app

Delays due to QC / MFG changes?

Just had another update from Handtec which states that shipments they were expecting haven't arrived and all orders will be delayed. I've ordered the black version so aren't expecting to see it until May now, but honestly I'm not that concerned because I'm guessing the reason for the delays are HTC are modifying their QC / MFG processes to overcome the minor issues noted by some early adopters here:
- Bulging plastic
- Small gaps in the gapless construction
- Light leakage
- Stuck pixels (unlikely to be simply QC)
Of course armchair commentators like ourselves can always make assumptions and guesses but it would be logical.

philask said:
Just had another update from Handtec which states that shipments they were expecting haven't arrived and all orders will be delayed. I've ordered the black version so aren't expecting to see it until May now, but honestly I'm not that concerned because I'm guessing the reason for the delays are HTC are modifying their QC / MFG processes to overcome the minor issues noted by some early adopters here:
- Bulging plastic
- Small gaps in the gapless construction
- Light leakage
Of course armchair commentators like ourselves can always make assumptions and guesses but it would be logical.
Click to expand...
Click to collapse
Hopeful wishing, but in all honesty it is probably more that HTC got more preorders then expected so these other guys (expansys/Handtec/etc) aren't going to see their next batch until later than expected.

well my handset was purchased from phones4u, after my second exchange due to build issues and other things i asked for another. Head office was dealing with the issue and advised me that they no longer had stock of either colour and did not know when they would be getting more...maybe the quality control issues are being addressed?
We can but hope...trouble is its just going to drive buyers over to the s4 thats due in a couple of weeks

I got 2nd one from p4u on Tuesday and its got few very tiny white stuck pixel and one major &easy to visible white stuck pixel, some rough surface, avoidable tiny gap and misalign charger port
Send from my S3 (HTC one goes for replacement)

onlinejobwork said:
I got 2nd one from p4u on Tuesday and its got few very tiny white stuck pixel and one major &easy to visible white stuck pixel, some rough surface, avoidable tiny gap and misalign charger port
Send from my S3 (HTC one goes for replacement)
Click to expand...
Click to collapse
is it enough to make you realize you should have wait till later to exchange it?
this is probably the same batch recycling

onlinejobwork said:
I got 2nd one from p4u on Tuesday and its got few very tiny white stuck pixel and one major &easy to visible white stuck pixel, some rough surface, avoidable tiny gap and misalign charger port
Send from my S3 (HTC one goes for replacement)
Click to expand...
Click to collapse
An easy return then.

philask said:
Just had another update from Handtec which states that shipments they were expecting haven't arrived and all orders will be delayed. I've ordered the black version so aren't expecting to see it until May now, but honestly I'm not that concerned because I'm guessing the reason for the delays are HTC are modifying their QC / MFG processes to overcome the minor issues noted by some early adopters here:
- Bulging plastic
- Small gaps in the gapless construction
- Light leakage
- Stuck pixels (unlikely to be simply QC)
Of course armchair commentators like ourselves can always make assumptions and guesses but it would be logical.
Click to expand...
Click to collapse
Handtec provide you info only for the black one or for the silver one as well? Do they expect delays in Silver shipments as well?
PS. Maybe the delay has to do with the USA release and not with the quality issues?

Just got my first replacement from phones and its flawless. The serial number indicates is from a newer factory so that's probably why. Feels like a completely different phone than the first. Time to root it as is not going back !
Sent from my HTC One using Tapatalk 2

manook said:
Just got my first replacement from phones and its flawless. The serial number indicates is from a newer factory so that's probably why. Feels like a completely different phone than the first. Time to root it as is not going back !
Sent from my HTC One using Tapatalk 2
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Could you please share the Serial Number? maybe just the first few digits.. Also could you tell in which factory was it manufactured?
Thanks

tian105 said:
Could you please share the Serial Number? maybe just the first few digits.. Also could you tell in which factory was it manufactured?
Thanks
Click to expand...
Click to collapse
FA33YW. Dunno if they have identified the FA factory yet, last time I checked the serial number thread it was unknown
Sent from my HTC One using Tapatalk 2

Well the delays won't be down to highstreet sales. In my town the 3 store is advertising S4 (pre order) and some other ****e all over their store front.
P4U have the front of the store plastered with cheap S3 offers, crapple and blackbury with the One placard hidden away in a side alley only used to get to some company account or something along those lines.
Needless to say I was disgusted.
Sent from my Tricked out 2.4.0 HTC One via xda-developers application

hamdir said:
is it enough to make you realize you should have wait till later to exchange it?
this is probably the same batch recycling
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Click to collapse
My retailer P4u said they have no stock now and next stock will arrive on 23rd I hope wait is worth this time & hope longer it takes for better finishing,
Any batch/serial no. that confirm guaranteed to worry free and flawless or improved production imperfection? has anyone reported yet?

I would say hopefully they fixed the QC. But the delays will continue as the roll it out to other countries. Launches in aus on the 23rd

Long delay for replacement devices

I'm sure its no surprise, but just wanted to post my experience as an FYI.
I filed an RMA on 12/2 (my screen has a small row of dead pixels)
I have yet to get any shipping info as to my replacement , even though their policy is within 4 biz days.
I've escalated my case several times, and all they tell me is, "We don't have any of these devices"
Strange that they didn't keep a few behind for defect replacements, oh well.
Why do they never make enough Nexus's on launch?

same issue. i waited over a week (9 days) b4 ot was overnighted via fedex

Cybertronicz said:
I'm sure its no surprise, but just wanted to post my experience as an FYI.
I filed an RMA on 12/2 (my screen has a small row of dead pixels)
I have yet to get any shipping info as to my replacement , even though their policy is within 4 biz days.
I've escalated my case several times, and all they tell me is, "We don't have any of these devices"
Strange that they didn't keep a few behind for defect replacements, oh well.
Why do they never make enough Nexus's on launch?
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Click to collapse
It would be helpful if you mentioned who you purchased from/RMA'ed with.
And you can thank people who frivilously exchange devices because there was dust in the box when they unsealed the box, or a fingerprint on the screen

I purchased and filed RMA though Motorola.
I would hope that Google Play support would be better, but who knows.

Cybertronicz said:
I purchased and filed RMA though Motorola.
I would hope that Google Play support would be better, but who knows.
Click to expand...
Click to collapse
I would think that it would be better with Motorola, since they make the product and ship right from the factory. You could literally end up with a device that rolled off the assembly line within hours before.

Cybertronicz said:
I purchased and filed RMA though Motorola.
I would hope that Google Play support would be better, but who knows.
Click to expand...
Click to collapse
Did Moto keep a pending charge on your cc that whole time? I filed an RMA with them yesterday because of a large strip of fading on my screen, and they pended a charge to my cc instantly but that was the last contact I had with them.

If you have pending charge then you did the advanced RMA. I did that the night of the 16th around 9, it shipped out today and will be here Monday. So it's only going to take 4 business days from when I placed RMA to receiving a replacement. Once they receive my device the hold of $557 will be off. I purchased mine directly from Motorola's website.
What version of the device you got may also affect the turn around. Mine was a 32GB CW
Also just FYI you technically won't be getting brand new devices. They are in Like New condition.

Just filed an RMA this evening with GPS. Expected to to leave warehouse on the 23rd with overnight shipping. We will see if it arrives on Christmas eve. Seemed easy enough with one quick call and a follow up e-mail. I'm assuming my pending charge will arrive once the device ships. Keep you updated when I receive tracking.

I didn't have a problem exchanging a blue 32gb nexus 6 under warranty with Google Play store. Received in two days after the phone call.

venturizhou said:
If you have pending charge then you did the advanced RMA. I did that the night of the 16th around 9, it shipped out today and will be here Monday. So it's only going to take 4 business days from when I placed RMA to receiving a replacement. Once they receive my device the hold of $557 will be off. I purchased mine directly from Motorola's website.
What version of the device you got may also affect the turn around. Mine was a 32GB CW
Also just FYI you technically won't be getting brand new devices. They are in Like New condition.
Click to expand...
Click to collapse
I did do an advanced RMA. I ordered from Moto and I bought a 64GB Blue. I was assured that my device would be brand new unopened, non refurbished.

The only reason I purchased from GPS is cause of the warranty and RMA...Google always sets aside units for RMA even my zen watch that showed OOS on play store that I rmaed got shipped a new replacement within a day.

Shattered my preoder N6 in Japan with an unfortunate drop. Assurian warranty services via ATT just replaced it in less than 24 hours. N6, 32gb, blue.

Well.. my camera started doing double exposures -either focus or optical stabilization is wonky, started getting bad around dec 18, and it has gotten worse since then. Clearly a hardware issue, after wiping/resetting- and some really funny pictures sent to Motorola. Their level 2 support was very reasonable, and I finally setup rma for advanced replacement on 30-dec.. and 7-jan I have not heard back yet. We'll see how long it takes. I'm hoping it is not too much longer.
I originally ordered a 32 gb Midnight blue direct from motorola on 12-Nov, received on 25-Nov, then RMAed with Motorola directly on 30-Dec.
We'll see how long it takes....

With Motorola selling a Moto X Pro that is basically the Nexus 6 I could see the replacements being delayed.

Moto doesn't give a damn.

On December 2nd I purchase MotoCare for my Nexus 6, since then.
December 5th - I put in an RMA for a bad screen and told it would ship in 3 days.
December 9th - I call them having received no info from them or Fedex on a shipment. I am told it will arrive the 12th.
December 12th - I call again as there is no new word, I am told a person will call me back in 24-48 hours. 4hrs later I get a shipment notification, but no one ever called.
December 15th - Phone arrives, it is for AT&T I specified T-Mobile many times.
December 15-16th - Many calls to Moto to get this sorted. I was told it would be 2 weeks to get it shipped due to 0 in stock and then later another rep says they can ship next day due to 500 in stock. Told I would get shipping info and a call back in 24-48 hours. I also had 2 reps hang up on me while I was explaining the story.
None of this happens, I rant in a thread and Moto_Wendy_W helps get the ball rolling, and in under 48 hours I have had a call, and shipment info for a phone 2 days out. Finally.
December 19th, Phone arrives, due to weekend I get returns sent out with Fedex labels provided on the 22nd. Should arrive on the 26th (due to holiday).
January 1st I am notified the devices were never returned and I will be charged. I check with Fedex and they show no delivery after the 26th and no update since. I call Moto and they call Fedex and verify it was returned the 29th, so now I have to watch my card to see if it is charged or not.
During all of this:
December 26th - while Moto Store had stock I ordered a 64GB White for my brother's birthday, Est Delivery the 6th, his birthday is on the 8th. Perfect. Moto charged my card for the full amount that day.
December 28th - Told there is a hold and to call them. The hold is due to "to many recent orders, which is ONLY the Moto Care I ordered on the 2nd of December. It will take 24-48 hours to review.
December 31st I email asking status - Still waiting for decision on it
January 2nd I am told on the phone it was approved and I should get tracking shortly.
January 3rd I am emailed and told that it has been approved but it is out of stock and I have to wait for new stock.
At this point there is no way I will get the device by the 6th, and I have NO idea when they will get more stock and they have had my money since the 26th of December.
Motorola is the WORST company with the WORST support I have EVER dealt with and having worked in IT for over 12 years I have dealt with a LOT of companies.
They NEVER call you back when they say they will, and they NEVER do ANYTHING to actually do their job properly unless someone lights a fire under their ass.
I am done with them as a company. At this point I actually feel pissed that I own one of their products even. I am debating selling the phone i do have for an LG G3. At least LG has never ****ed me over for 30+ days straight.
EDIT: Yesterday I was told that it was just a hold up with Fedex and I would get a call back by 4PM to confirm any updates.
Today after receiving no call back I am told the phone is out of stock with no ETA. I have canceled the order. I will not be buying anymore phones from Motorola after this experience. I am also fighting being charged $530 for an RMA I returned.

? ?

I have seen more complaint about moto customer service than the phone itself. Seems google really dropped the ball on this partnership with a bad company.
Should keep an eye out for sure, seen two incident like this where moto "never receives" the phone and the people got charged anyway! Had to fight with their banks to get it sorted!

My experience with Motorola was very pleasant.
Dec 16th - Advanced RMA Created
Dec 21st - Received Replacement Device
Dec 26th - Return shipped defective unit
Jan 2nd - Signed and Delivered at Motorola
They give you a tracking number on the return label. It's also found if you go to Motorola contact us and put in your RMA #.

I'm sorry, but, I felt the need to jump into this as well...
I purchased a Moto360 from Motorola, and when I received it, it wouldn't charge... so, Motorola sent me the replacement with the prepaid envelope, I shipped the original out 4 days later. Living in Alaska, they only pay for the cheapest/slowest shipping, so, it made it back 2 days after they were expecting it. It took me 6 phone calls, 2 managers, and 3 weeks for them to refund my money they charged me AFTER they sent me the email stating the watch arrived and they had it in their possession. It was, by FAR, the worst experience I've ever dealt with, and a part of me wanted to give up on the Nexus 6 in fear if something went wrong, it'd be a repeat experience.

mgbotoe said:
I have seen more complaint about moto customer service than the phone itself. Seems google really dropped the ball on this partnership with a bad company.
Click to expand...
Click to collapse
Actually Moto Mobility (the Motorola cellphone division) was once a good company that GOOGLE itself acquired and owned. Then they gutted it for the patents corporate raider style and sold it for a loss to Lenovo. Welcome to Lenovo customer service.
Brilliant bit that.

I'm going on two weeks now that they have received my phone waiting on a replacement. I usually do advanced replacement but was told when I setup the RMA that everything shouldn't take more then a week. Now I get the run around that they have no stock and at one point the RMA got closed for some reason.

mgbotoe said:
Seems google really dropped the ball on this partnership with a bad company.
Click to expand...
Click to collapse
Once upon a time, when the Nexus 9 was on the drawing board.....

For me is T-Mobile the WORST CS EVER and plus bought my LG G3 from them by phone and is a PAIN IN THE AZZ to send it back (phone restarts itself) and that people is the HELL in the earth.

Mervingio said:
For me is T-Mobile the WORST CS EVER and plus bought my LG G3 from them by phone and is a PAIN IN THE AZZ to send it back (phone restarts itself) and that people is the HELL in the earth.
Click to expand...
Click to collapse
Go to a store to do your business. You will have a completely different experience
Plus if you buy in store you can exchange in store for defects within 14 days.. None of the calling and shipping and crap
Sent from my Nexus 6 using XDA Free mobile app

clninja said:
Go to a store to do your business. You will have a completely different experience
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Yup I will do it when the G3's get it back!

venturizhou said:
My experience with Motorola was very pleasant.
Dec 16th - Advanced RMA Created
Dec 21st - Received Replacement Device
Dec 26th - Return shipped defective unit
Jan 2nd - Signed and Delivered at Motorola
They give you a tracking number on the return label. It's also found if you go to Motorola contact us and put in your RMA #.
Click to expand...
Click to collapse
There is something seriously wrong with this... I had an RMA since 11/24/14 and just got my replacement on the 12/28/14.
Obviously color/size may be the reason for this. Mine was a 64GB Blue.
https://www.reddit.com/r/nexus6/comments/2psjjg/terrible_motorola_support_possibly_worse_than/

What forum?
Sent from my HTC One_M8 using XDA Free mobile app

joderme said:
There is something seriously wrong with this... I had an RMA since 11/24/14 and just got my replacement on the 12/28/14.
Obviously color/size may be the reason for this. Mine was a 64GB Blue.
https://www.reddit.com/r/nexus6/comments/2psjjg/terrible_motorola_support_possibly_worse_than/
Click to expand...
Click to collapse
Was your replacement brand new? Also are there any issues with it?

OP updated.

PunishedSnake said:
What forum?
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
https://forums.motorola.com

I know it's not extremely wise of me, but the BEST phone experience that I've ever had was when I bought a used Moto X from a guy on Craigslist. I bought it, and took it to the at&t store, and they activated it, no problems whatsoever.

knitler said:
On December 2nd I purchase MotoCare for my Nexus 6, since then.
December 5th - I put in an RMA for a bad screen and told it would ship in 3 days.
December 9th - I call them having received no info from them or Fedex on a shipment. I am told it will arrive the 12th.
December 12th - I call again as there is no new word, I am told a person will call me back in 24-48 hours. 4hrs later I get a shipment notification, but no one ever called.
December 15th - Phone arrives, it is for AT&T I specified T-Mobile many times.
December 15-16th - Many calls to Moto to get this sorted. I was told it would be 2 weeks to get it shipped due to 0 in stock and then later another rep says they can ship next day due to 500 in stock. Told I would get shipping info and a call back in 24-48 hours. I also had 2 reps hang up on me while I was explaining the story.
None of this happens, I rant in a thread and Moto_Wendy_W helps get the ball rolling, and in under 48 hours I have had a call, and shipment info for a phone 2 days out. Finally.
December 19th, Phone arrives, due to weekend I get returns sent out with Fedex labels provided on the 22nd. Should arrive on the 26th (due to holiday).
January 1st I am notified the devices were never returned and I will be charged. I check with Fedex and they show no delivery after the 26th and no update since. I call Moto and they call Fedex and verify it was returned the 29th, so now I have to watch my card to see if it is charged or not.
During all of this:
December 26th - while Moto Store had stock I ordered a 64GB White for my brother's birthday, Est Delivery the 6th, his birthday is on the 8th. Perfect. Moto charged my card for the full amount that day.
December 28th - Told there is a hold and to call them. The hold is due to "to many recent orders, which is ONLY the Moto Care I ordered on the 2nd of December. It will take 24-48 hours to review.
December 31st I email asking status - Still waiting for decision on it
January 2nd I am told on the phone it was approved and I should get tracking shortly.
January 3rd I am emailed and told that it has been approved but it is out of stock and I have to wait for new stock.
At this point there is no way I will get the device by the 6th, and I have NO idea when they will get more stock and they have had my money since the 26th of December.
Motorola is the WORST company with the WORST support I have EVER dealt with and having worked in IT for over 12 years I have dealt with a LOT of companies.
They NEVER call you back when they say they will, and they NEVER do ANYTHING to actually do their job properly unless someone lights a fire under their ass.
I am done with them as a company. At this point I actually feel pissed that I own one of their products even. I am debating selling the phone i do have for an LG G3. At least LG has never ****ed me over for 30+ days straight.
EDIT: Yesterday I was told that it was just a hold up with Fedex and I would get a call back by 4PM to confirm any updates.
Today after receiving no call back I am told the phone is out of stock with no ETA. I have canceled the order. I will not be buying anymore phones from Motorola after this experience. I am also fighting being charged $530 for an RMA I returned.
Click to expand...
Click to collapse
Was your original faulty phone an AT&T phone? I believe they match up the IMEI and send out accordingly. I had a bad AT&T one with the IMEI reflecting such and got a replacement one with the AT&T tramp stamp. I requested a non AT&T one but that did not work. Just curious what your experience was.
Thanks!

No it was not. I bought it at the T-Mobile store in my area.

joderme said:
There is something seriously wrong with this... I had an RMA since 11/24/14 and just got my replacement on the 12/28/14.
Obviously color/size may be the reason for this. Mine was a 64GB Blue.
https://www.reddit.com/r/nexus6/comments/2psjjg/terrible_motorola_support_possibly_worse_than/
Click to expand...
Click to collapse
I believe that color and capacity do play a factor because mine was 32GB CW.

Nexus 6 Repair experience: SBE Ltd UK

Not sure where to post this as I'm still getting my feet on XDA. Sorry for any wrongdoing.
Last Saturday I was playing with my Nexus 6 (Got it on the Thursday) and ended up trying to flash a new ROM, LiquidSmooth I believe. I followed all of the procedure etc, however it unfortunately hard bricked the device.
Obviously, with a two day old phone, this wasn't ideal. I contacted the person I bought the phone from and got the receipt and then immediately phoned Motorola. A friendly chap agreed that this shouldn't have happened and said they'd happily take it in for repair, an hour later I received a confirmation email.
I followed the instructions in the email and sent off the phone well padded last Monday, two days after bricking it. I expected the worst, assuming the warranty had been voided and expecting to pay for the repair, so included necessary contact details etc.
The phone arrived on the Tuesday and initially showed the status 'Out of Warranty'. I phoned SBE to confirm and ask about charges etc, however I was then told that this was just the default status and that I shouldn't worry.
The statuses quickly changed over the following days until it, on Thursday evening, showed 'Electrical fault: Unit replaced'. The phone was quickly dispatched yesterday morning and arrived promptly this morning. A brand new, flawless and fully working Nexus 6.
I honestly couldn't be any happier with SBE Ltd's service. With a turnaround time of a mere 5 days including shipping to/from, I can't help but write this with only the highest recommendations!

I used to work for them. Based in Ashford Kent.

basicreece said:
I used to work for them. Based in Ashford Kent.
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Any tips for dealing with them?
I've just sent my Nexus 6 back for warranty repairs (screen burn-in), and they claim that my warranty expired on 3rd December 2015 but I didn't contact them until 7th December 2015, so (for the sake of 4 days) they want to charge me £120 to fix or £15 just to return my phone to me.
Unfortunately I can't find my original paperwork, but I'm sure that I bought the phone in January 2015. I didn't think that 64Gb models were even available for sale in the UK on December 3rd 2014, so I don't know where that dates comes from.
I'm not a happy bunny.

Philip said:
Any tips for dealing with them?
I've just sent my Nexus 6 back for warranty repairs (screen burn-in), and they claim that my warranty expired on 3rd December 2015 but I didn't contact them until 7th December 2015, so (for the sake of 4 days) they want to charge me £120 to fix or £15 just to return my phone to me.
Unfortunately I can't find my original paperwork, but I'm sure that I bought the phone in January 2015. I didn't think that 64Gb models were even available for sale in the UK on December 3rd 2014, so I don't know where that dates comes from.
I'm not a happy bunny.
Click to expand...
Click to collapse
I got one of the first batches of 64gb stock via Carphone Warehouse. It was delivered to me on 8th Dec.