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I ordered a device from Currys UK last week however it had the screen raise issue so I got a refund on it.
Decided to order with Tesco for collection @ store tomorrow. I'm just wondering has anyone had one from Tesco and the device has been totally perfect?
Cheers
1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2
the0ldman said:
1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2
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You have no screen separation at all?
I received my nexus from Tesco on Saturday morning and can say mine is perfect. Checked all the "common" issues and my device shows no signs of them! I hope yours is the same!
The only issue I had was the cancellation of my first order due to stock running out...glad I ordered again the day after, I love it
I got mine last friday. I have one dead pixel I noticed today. I did notice a slight screen seperation too but that wasn't a big deal.
The dead pixel however, is annoying. I may return it for a new one.
I ordered from Tesco and have screen separation (screen lifted on the left side and make clicking noise). Which for some strange reason seems to have sorted itself since I pushed it back down after watching a movie. But i still rang, they have a replacement coming for me tomorrow and I simply give the courier my old device.
Mine is perfect from tesco, screen OK, display ok. rooted and running tablet mode without changing the dpi.
Sent from my Nexus 7 using xda premium
JPop360 said:
I ordered from Tesco and have screen separation (screen lifted on the left side and make clicking noise). Which for some strange reason seems to have sorted itself since I pushed it back down after watching a movie. But i still rang, they have a replacement coming for me tomorrow and I simply give the courier my old device.
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Do they have to put a hold on your credit card like Google do?
Cheers
cined said:
Do they have to put a hold on your credit card like Google do?
Cheers
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I paid via debit card, but no hold/charge and no questions asked apart from my order number .
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Collected mine on Friday from Tesco and everything perfect, very happy with it
Sent from my GT-I9300 using Tapatalk 2
the0ldman said:
1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2
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Request a new device dude, you didn't pay for one dead pixel. More could follow down the road, you never know.
Korv said:
I got mine last friday. I have one dead pixel I noticed today. I did notice a slight screen seperation too but that wasn't a big deal.
The dead pixel however, is annoying. I may return it for a new one.
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Why would this even be a question? Request a new device dude, dead pixels AND screen seperation? You've got to be kidding me!
JPop360 said:
I paid via debit card, but no hold/charge and no questions asked apart from my order number .
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
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That's legit dude!
I had minor screen lift on left side, fixed by loosening and tightening down the screws, back comes off so easily.
Sent from my Galaxy Nexus using xda premium
nitrox1 said:
I had minor screen lift on left side, fixed by loosening and tightening down the screws, back comes off so easily.
Can't complain at virtual price of £156
Sent from my Galaxy Nexus using xda premium
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I think i will be ordering from Tesco instead of PC World/currys if the standard of their units seems to be good. I will be ordering from Tesco Direct though, too lazy to go and get it
Just received my replacement and it has screen lift straight out the box. Also the courier said he didn't have to paper work to take my old device back . So now I have 2 devices both with manufacturing errors, time to ring up Tesco again
Picked up my 7 yesterday.One very happy owner.
No dead pixels whatsoever.
No screen lift,but if I press really hard on left side,a very slight creak is heard.
I didn't even notice it until I tried to press on the left side.
Don't think it will be a problem but,if it gets worse,I'll use my 12 month guarantee.
Two issues...
-Faint ghosting, not as bad as some people have had though.
-Screen lift, but it's a tiny amount.
In both cases I can cope with how it is right now, but am concerned one or the other will get worse. Obviously returns are easier in the first 28 days due to the no quibble returns policy.
Maybe I should just be happy that everything else appears to work.
Hey guys. Been playing with my nexus 10 all weekend and I love it. As with all expensive electronics I have been going over it top to bottom and have found some flaws with mine. Light bleeding being a major one, my back clicks when I grip it with any amount of force, and I have noticed I am getting random reboots occasionally but this may not be hardware from what u read.
Anyway how does Google handle their RMA process? Do you have to send them your current device and wait for them to come back in stock in order to get a new one? Or do they possibly ship you new one and you send them your old one back upon receipt?
Sent from my Nexus 10 using xda app-developers app
I just did one, It's an advance replacement but they do put a hold on a card for the full amount (399 or 499) so make sure you use a real credit card, not your debit.
There is a note in the email that they send that they can use another method, probably requiring you to return first.
They supply a UPS return label.
Sounds great! What igpf the one you receive is worse/the same as the one your replacing though? Haha...guess that's a question for them. Thanks!
Sent from my Nexus 10 using xda app-developers app
duarian said:
Sounds great! What igpf the one you receive is worse/the same as the one your replacing though? Haha...guess that's a question for them. Thanks!
Sent from my Nexus 10 using xda app-developers app
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In that case you will need to RMA the RMA! In th eprocess of getting an RMA with mine. I get a lot of hummg/whining noise from the left side of the screen (with buttons at top) so it is going back. Did not think light bleed was that bad on this one. Hopefully the replacement will be similar with regards to light bleed but without that noise.
I just started mine. Less than one week to ship date...hopefully it gets here so I have time to test the new one and RMA that one if need be....lol
Sent from my Nexus 10 using xda app-developers app
I gave up with my wireless in the end and started an RMA process but haven't received a shipping label yet, phoned them up this morning and I was told that it will sent today, still nothing.
Should I RMA because of a really slight screen lift, its barely 2mm.
I can push it gentle back to flush with the bezel, but the lift returns. There is no creaking or unresponsiveness...
I'm in the U.K and I'm still in warranty...
Sent from my Nexus 7 using XDA Premium HD app
What storage size? Mine and girlfriend's are 32 and flawless.
Sent from my Nexus 7 using xda premium
It's a 16GB, C80... had it since October/Nov and it's been fantastic, just noticed a slight screen raise on the left side.
AW: Should I RMA beside of a really slight screen lift....
I would send it to google, just to prevent any further issues with the screen. And if you are still under warranty, just do it
Sent from my SK17i running Android 4.1.2
There's really nothing to lose, go for it.
Sent from my HTC One X using xda premium
so I decided to RMA, completed the form and am awaiting instructions....
do you folks have any idea how long this can take?
They send you a new one so however long it took to get your original I suppose. Mine was a day or two. I live in California though.
Have you gotten the email with the shipping forms yet?
Sent from my Nexus 7 using xda premium
Hi all, just an update... I didn't buy mine from Google, bought in store... so I've had to send back to ASUS.
I have had the emails with the shipping forms, and it's all boxed up ready for the courier to pick up tomorrow... then it's off from the UK to ASUS Holland!
Hopefully it'll be back soon! I'll keep you updated.
Funnily there is no sign of screen lift at the moment as it's been pushed to the bezel... but hopefully they'll notice the problem upon investigation.
Going to miss my little tablet, as it's been perfect apart from the lift.
garpunkal said:
Hi all, just an update... I didn't buy mine from Google, bought in store... so I've had to send back to ASUS.
I have had the emails with the shipping forms, and it's all boxed up ready for the courier to pick up tomorrow... then it's off from the UK to ASUS Holland!
Hopefully it'll be back soon! I'll keep you updated.
Funnily there is no sign of screen lift at the moment as it's been pushed to the bezel... but hopefully they'll notice the problem upon investigation.
Going to miss my little tablet, as it's been perfect apart from the lift.
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Oh, I see! Well best of luck to you, my experiences from Google rma have been sketchy at best. They sent me two with the exact same problem (8gb) then I returned the third and last rma and bought a 32gb. (not to mention the refund took 20 business days)
Sent from my HTC One X using xda premium
my tablet was picked up by TNT ready for it's trip to Holland!
gonna miss that little thing! I'll let you guys know how long it takes if you're interested.
Got my nexus 7 back from repair. Screen replaced. Very impressed, returned within a week. No screen lift now.
Sent from my Nexus 7 using XDA Premium HD app
Where did you buy your N7? I also have a small screen lift but I don't want to lose my N7 for 4 weeks
Sent from my Nexus 7 using xda app-developers app
I bought mine from PC World... returned it to ASUS.... was fixed within a week.. very impressed!
slight gap between the back and the unit on the top now... hmm not so pleased with that, but everything else it OK. should I be concerned about it?
this the top of the screen, is slightly slightly bent.. so the back doesn't fit flush! it's hardly noticeable, but should I be concerned about dust getting in etc?
Hey guys,
I previously had a black 16GB Nexus 4 that was perfect in terms of build quality. I switched to the white 16GB version when that came out, and am having some problems with my device. The biggest issue is that there's a dark vertical line running down the left hand side of the screen (attached picture). The phone is also creaky on all four corners of the device when I press down on it. Also, on the left side of the phone, one of the clips isn't properly seated and you can see a bit of a gap. Is this something that Google will replace my device for? The screen defect is pretty annoying. Anyone have experience with Google's RMA process? I can't be without a phone... How much money do they put a hold on your credit card for if you do an advance RMA (cross ship)? Thanks for your help.
Sent from my Nexus 4 using Tapatalk 4 Beta
I would RMA it. They cover it.
Full price is held on card.
Thanks for reply. I think I'll definitely be RMAing it. I just hope they kept some extra white models for RMA purposes, because I believe the white has been sold out on the Google Play store
Sent from my Nexus 4
Just ask them when you call in for the RMA. If they don't , get a refund.
Just so u guys know the process. I called in and explained issue. He walked me thru some basic troubleshooting. Last thing he wanted me to do was a factory reset. So he emailed me instructions how to do it and told me to call/email back if the factory reset fixed it. If it didn't fix it, he would have the device replaced. So I emailed him back after I did the factory reset (even tho I knew it wouldnt fix anything) telling him it didn't fix the issue. He then emailed back saying he was forwarding my case to a specialist who would help get me a replacement device. Waiting to hear from the specialist now. Should hear something by tomorrow. If they're out of the white model nexus 4's, I wonder if I can get them to upgrade me to the HTC One or Galaxy S 4 Google Play Editions (since their both white)... Hey, a man came dream right? I'll be documenting the RMA process in the thread for the benefit of others in the future.
Sent from my Nexus 4 using Tapatalk 4 Beta
You can never know, maybe they will upgrade it for free. good luck, and thanks for sharing the procedure with us.
My screen died, first it wouldn't respond to touch and before I could factory reset the whole phone died, can't get to fastboot and it isn't recognized in adb. My new phone will be here Monday and I don't know if they will go good on the warranty as the defective one has an unlocked bootloader and a custom recovery on it. Only time will tell! I'll let you guys know when the dust settles. As for the dark line on your screen, I bought a TV that had the same thing and they had to replace it..I think they said it was the display monitor that had went.
sent from my N7 :smokin:
Received my prepaid shipping label to ship my phone back to Google. Strangely, I didn't request an advance RMA, but they put in for an advance RMA anyway, so I had to give my credit card which they put an authorization for the full amount of the phone. What if I didn't have the money? Whatever happened to doing a *normal* RMA? Where they wait to receive the defective item, inspect it, and then send the replacement device, no credit cards needed. So I don't like that they give no option except advance RMA. Not everyone has an extra $350 laying around.
Another point of concern. It said in the RMA instructions to keep the charger that came with the phone because the replacement phone doesn't come with a charger. I emailed them back about this and asked why the new phone doesn't come with a charger, because NEW phones come with chargers. I asked so I could make sure that I'd be receiving a new phone. That would be a bunch of crap if they hold your credit card for $350+ and send you a refurb phone.
Looks like they still have white Nexus 4's in stock for RMA purposes. It stated on the RMA page "16GB white nexus 4 with bumper". So much for lucking out and having them upgrade me hehe.
I'll keep updating as more information becomes available.
Sent from my Nexus 4 using Tapatalk 4 Beta
Very strange..I specifically asked about refurbished devices in our emails back and forth and they assured me that they only send out new devices. I also emailed them about the charger and was told to return my old one as I would be getting a new one as well? I hope for our sake that what they told me was true..mine will be here tomorrow 07/29/13. I'll report back when I receive it.
sent from my N7 :smokin:
I have yet to receive a reply to my email asking why I shouldn't return my charger, since new devices come with them. Good to hear that you got a reply saying to return the charger because you'd be getting a new one. I think what might be going on is that what they send is simply a boilerplate copy/paste email. All signs *seem* to point to us getting new devices. I wonder if we'll be getting new bumper cases as well? Did you return the bumper with your phone?
Sent from my Nexus 4 using Tapatalk 4 Beta
No, I kept my bumper as I'm sure they won't replace it..lucky I ordered two sets of best skins screen protectors as well because I doubt they would reimburse you for that either
sent from my N7 :smokin:
Got my delivery everything looks new to me including the charger. I don't think it's the latest version, my old one was a 301k and my new one is a 303k but as long as it works I'll be happy. Good luck with yours. Chive on!
sent from my N7 :smokin:
Got my replacement. It's a new device and thankfully it has no screen flaws or creaking. It's a white Nexus 4, so it's a 305K just like my last one. Cheers guys!
Sent from my Nexus 4 using Tapatalk 4 Beta
Also want to add they sent me a new bumper as well.
Sent from my Nexus 4 using Tapatalk 4 Beta
Guess what... Replacement device has developed the same grey vertical line (left hand side) issue. After further research, seems many others are experiencing this issue. I doubt another RMA will fix it, as I'm starting to believe it's a characteristic/defect of the phone/display's design.
Sent from my Nexus 4 using Tapatalk 4
hey, i finally found someone able to post a picture of this. i had the same issue with my n4 bought in december, i noticed, called google, got a new replacement device for free and guess what? that bloody line was still there! now i'm just keeping this replacement device with (once again) the line and..i guess i'll just live with it!
Doesn't that make you mad? I really like the phone, I just am really sensitive to screen flaws. I emailed Google to see if I can pay the difference for a GS4 Google Play Edition.
Sent from my Nexus 4 using Tapatalk 4
Update: Google granted RMA for the replacement device they sent me that had the same issue (read above). Just waiting now for a "specialist" (just like last time) to send me a prepaid shipping label.
Sent from my Nexus 4 using Tapatalk 4
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
riyoshadqi said:
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
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I've found no way to fix it. It's definitely a hardware issue. Mine have gotten worse over time. I just sold the last replacement one Google sent me without even opening it. Got a Nexus 5 and crossing my fingers but haven't had any issues with it
Sent from my Nexus 5
I have owned two 6p's within 60 days of release last year and both bent. I used a very sturdy case (could have been part of the issue?).
I tested "bent" by placing the 6p, screen down (& up too) on my kitchen table (multiple spots) and it wobbled. Both phones did this within a week or ownership.
I'm considering trying one again and wanted to know...
Do you keep your 6p in your pocket from time to time and if so is it bent? Would you mind doing the "wobble" test (lol) and letting me know?
I loved the phone and miss the dev community around it.
Your are not alone: http://forum.xda-developers.com/nexus-6p/general/bent-days-t3241999
Mine isn't bent luckily.
I wished I didn't read this. Now I think my phone did bent too. If I put it on a flat surface on the screen side, it isn't perfectly flat. I do keep my phone in my pocket. So it gets tight sometimes. I wish I didn't saw it. But I'll just keep using the phone like I used to, everything is still working very well and still love the phone the way it is.
Mine is in my pocket at work the entire day other then pulling it out for texts, email and web surfing. Had it over a month now and no bending issues. I have a MIME Ghost Glass and a Spigen Rugged Armor case on it within 3 days of getting the phone. Sorry that you've had issues. I do have large pockets (khaki shorts) so there is no stress on my phone in that sense and never put my phone in my back pocket.
Eric214 said:
Mine is in my pocket at work the entire day other then pulling it out for texts, email and web surfing. Had it over a month now and no bending issues. I have a MIME Ghost Glass and a Spigen Rugged Armor case on it within 3 days of getting the phone. Sorry that you've had issues. I do have large pockets (khaki shorts) so there is no stress on my phone in that sense and never put my phone in my back pocket.
Click to expand...
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This is a great point; tight pockets will do this (almost too big of a phone anyways for more fitted pant).
Although I know some of us may have to, I have never put a phone in my back pants pocket. On occasion I will put them in my front pocket but then I don't wear skin-tight clothes. I tend to wear button-down or casual shirts with a front top pocket which suits me well.
Sent from my SM-G935V using Tapatalk
I've had mine since the first week of December. I never use a case and always carry it in my left pocket. It's still straight as the day I bought it. Does not wobble. I don't know why mine is not affected but I am sure there a lot that don't have bending. At this point in my ownership though I have seen enough reports of bending to say that it definitely is a risk of buying the 6p. Get Nexus protect or squaretrade or whatever to cover yourself. Or just wait and see what HTC makes this year.
Gizmoe said:
I've had mine since the first week of December. I never use a case and always carry it in my left pocket. It's still straight as the day I bought it. Does not wobble. I don't know why mine is not affected but I am sure there a lot that don't have bending. At this point in my ownership though I have seen enough reports of bending to say that it definitely is a risk of buying the 6p. Get Nexus protect or squaretrade or whatever to cover yourself. Or just wait and see what HTC makes this year.
Click to expand...
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Another great point. Which case do you use?
Mine was bent when I got it, the replacement was as well. 6P 128GB black
Bluemgt06 said:
Mine was bent when I got it, the replacement was as well. 6P 128GB black
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Wow I've gone through 4 units but due to the pink screen hue issue. No bent ones so far and I always had a case on them.
Sent from my Nexus 6P using Tapatalk
Bluemgt06 said:
Mine was bent when I got it, the replacement was as well. 6P 128GB black
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Wow! How long ago and what was your ultimate outcome?
markwebb said:
Wow I've gone through 4 units but due to the pink screen hue issue. No bent ones so far and I always had a case on them.
Sent from my Nexus 6P using Tapatalk
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Sheesh! I'm hoping that by ordering one with a later build date, these challenges w/quality control are not a factor.
Is your current unit good now? What is the build date?
11/13 is my build date but I have another new one on order since best buy and other retailers are selling with $75 discounts so will be curious if a later build date arrives. If it doesn't have a date later than mid December, then we know this sale is intended to move out old inventory.
Sent from my Nexus 6P using Tapatalk
markwebb said:
11/13 is my build date but I have another new one on order since best buy and other retailers are selling with $75 discounts so will be curious if a later build date arrives. If it doesn't have a date later than mid December, then we know this sale is intended to move out old inventory.
Sent from my Nexus 6P using Tapatalk
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Interesting point, I was thinking the same and perhaps a gold model might be the best chance at getting a later build date...
3's&7's said:
Interesting point, I was thinking the same and perhaps a gold model might be the best chance at getting a later build date...
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I was thinking the same but the gold model was not in stock for the 64gb at best buy (ugh now I see it back in stock!): my prior models were silver so I chose graphite this time.
Sent from my Nexus 6P using Tapatalk
markwebb said:
11/13 is my build date but I have another new one on order since best buy and other retailers are selling with $75 discounts so will be curious if a later build date arrives. If it doesn't have a date later than mid December, then we know this sale is intended to move out old inventory.
Sent from my Nexus 6P using Tapatalk
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Click to collapse
markwebb said:
I was thinking the same but the gold model was not in stock for the 64gb at best buy (ugh now I see it back in stock!): my prior models were silver so I chose graphite this time.
Sent from my Nexus 6P using Tapatalk
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Click to collapse
LOL, same here was just checking on it too
I believe this sale is running for s few weeks and best buy is good with returns: I could order a gold one to compare and return one if not both! Lol
EDIT: I did. So let's see which is the better!
Luckily Best Buy is 2 miles away with easy on/off from highway.
I'll also report on any bent issues for those who are curious/worried.
Sent from my Nexus 6P using Tapatalk
Guess I'm lucky. I bought a 32GB Graphite 6p soon after they came out from Google and paid $450 usd and put my thin little Spigen case on and a no glare screen protector on day 1 and I have a perfect device. I've flashed it about 400 times and have no color issues or bending whatsoever. I don't wear tight jeans but not baggy either but I do keep my device laying on my desk at work and when I drive I throw it in the dash mount. I keep it out of my pocket when I can because of reading reports of bending.. So far all has been fine. This is RedDoggie from the Gulf Coast, out. (CB radio static sounds in background.) ?
Sent from my Nexus 6P using Tapatalk
Has anyone tried returning their devices to huawei for a replacement?
zmeflyby said:
Has anyone tried returning their devices to huawei for a replacement?
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My devices were returned to Google directly since they were purchased from them. Fortunately, it was in the time period between Black Friday and Xmas where they offered extended return periods until almost the end of January, so I lucked out, and had a month or more to make decisions.
With Best Buy, I will have 14 days to make a decision but now that I know what to look for, determination is now limited to a few days if not a few hours!