My phone screen won’t turn off when on a call help - Samsung Galaxy S7 Edge Questions and Answers

I don’t know if I installed an update or I changed the settings but I need help. I’ve noticed my phone screen won’t turn off when I’m on a call talking to someone. Because of this it picks up touches from my ear or cheek etc. it’s randomly pressing buttons and menus etc. is there an option I can change somewhere for this?

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Screen go off on phone call

Hi, everyone. My Tytn when is on a phone call, switch off the screen. I can't find anything like this in the forun (perhaps I don't look for on the right way).
I not find how to disconnect it on the configuaration of my Tytn. Does anybody knows how to get the screen on during a phone call.
The problem is when I'm driving, and on a phone call, lose the screen and my navigator instructions. It's is a problem, cause, I must to switch on the PDA and reconnect the navigator. (the people alwais call on the worst moment , I don't know why?)
Thanks to all.
Start>Settings>System>backlight>Battery Power, then take the tick off the selection "Turn off backlight if device is not used". Do the same under the external power tab.
At the bottom of the screen you should see a MENU option. Click on the Advanced tab then take the tick off the option "Turn off device if not used for ...."
This lot should solve your problem. The downside is you might then start to use more battery power as the device leaves itself in an always on position.
VCheers
WB
wacky.banana has offered some good advice. But IF your problem happens ONLY when a phone call comes in, then I think you might have phoneAlarm installed and configured to do this. pA includes this feature in order to let folks listen and speak, with the phone against their ear, and not fear starting up myriad applications as their ear touches the pressure-sensitive screen.
Just an idea.
-pvs
just press the button
just press the standby button, or any button to turn the screen back on,
id rather have the option to turn the screen back on, rather than having it on all the time especially if i am out and about, and as we all know, battery power on the tytn is a precious commodity :_)

Stop my ear ringing

I have somehow managed to ring somebody whilst on a call to O2, basically I had to activate my screen to choose the number options. Once I got through to someone my ear must have touched one of the people in the recent call list and rang them.
Is there a way to disable the phone from doing this?
Thanks
Sully
You could press the power button as soon as you start to call someone - that will turn off the screen.
I think there might be something called 'quicksleep' that you can activate with one of the tweak HD programs. I have a feeling this puts the phone to sleep automatically when you start a call, to save you ear-calling someone.
you could try pocket shield www.pocketshield.net
Has the option to lock screen on call conect. Also has other nice features for locking and unlocking device by shaking, light, etc....
will give pocketshield a try.
thanks

while on a call random programs open up

how do i stop this? i'd like the phone to automatically lock or something to prevent this from happening. it appears that first, the screen with all of your apps opens, then my cheek or whatever hits a program. any ideas? thanks
Does this happen when you make a call, or when a call comes in?
If you phone is locked and you get an incoming call, after you answer it remains locked except for the calling options (i.e end call, flash, etc.) but I'm not too sure if you dial out though but ive never had this problem...
this happenes to me too. my cheek will hit the screen and either open things or call someone else while on the phone. It is annoying.
This really should not happen, as the device has a proximity sensor that should turn off the screen when the device is held up to your face. If you make a call with the phone held in your hand and you cover up the top of the phone, say the top 2 inches, with your other hand, does the screen blank? It should. If not, the proximity sensor may be bad and a replacement is in order.

Block screen touch while on the call screen

There's this super annoying thing with phones - if they're in your pocket and somebody calls you, the screen gets pressed by my pants while walking or cycling. Is there any way i can force the screen touch to not work while the call screen is in the foreground and headphones are connected? Of course it should also have a touch area or some button which when pressed would allow normal touch on it. This is driving me nuts ... what's the point of answering a call via headphones if I'm forced to take it out and fix the accidentally opened apps.
Can somebody please tell me how exactly to create this? http://grokbase.com/t/gg/tasker/12cjrbc4a7/disable-the-touch-screen
I do a show scene task and tie it to incoming call but when i hit the test scene button i get some error and there's no overlay when a call comes in.
Here's the error i get when i try to create it. Help?

Screen won't turn off during phone calls

I use my phone a ton for calls , imagine that .
Lately when I put a call on speaker, the screen will not turn off. It will not time out and even if I press the power button to shut the screen off manually, it just comes right back on.
Has anyone else experienced this and if so have you been able to correct it?
p.s. this has only been happening in the past week or so and I can't think of anything I did or any updates that would have caused this.
Thanks
I'm experiencing this same thing. Tried multiple things and even did a hard reset and the issue still persists. Very annoying.
I found a workaround where if I come out of the phone app, then I can lock the screen.
got the same thing. i read something on AC( think it was) regarding the calendar notifications not allowing the screen to go dark too. i wake up, my phone is super hot if i have an all day appt with a notification. did yall find a fix to this? the other forum mentioned possible connection to samsung pay.
Having the same issue. The screen does not turn off when holding the phone to my ear or when I'm using bluetooth headset.

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