Hello to all good guys in xda-developers forum.
This is my very first post and I really feel desperate and need your kind help.
New Acer iconia with stock firmware 3.2.1 was nicely running this morning until I tried to root the device.It was supposed to be very simple process and not to get into dirty complicated procedures but the gingerbreak.apk did not work as expected so I tried alternative methods.What I read in various forums was that the gingerbreak application is not able to root the new firmwares version so I tried to downgrade the firmware to 3.0.1.
Downloaded the Acer stock recovery firmware EUUs_SBK_Acer_A501_0.017.01_PA_ATT.exe and attempted to flash onto my tablet .I think I did all necessary pre-installation checks.The process started but it stopped on 10 percent for about 30 minutes without any progress.Only Acer logo was displayed and 'entering file downloading mode' at the top of the screen.
After long time no change I finally gave up and unplugged the device from the USB port and restarted but nothing works since then.
1. No vibration on Start
2. Black screen
3. No new USB device appear on my PC
4. No sign of any activity other then power button light
I guess the original firmware was wiped but the new firmware was not flashed...for whatever reason...perhaps the worst scenario.
I will really appreciate If anybody may give me advice how to fix it.
So it turns on but does not display anything? Have you tried to hold the power button and volume down button at the same to when you turn it on to try to get it into recovery. Also there is a little reset button on the side you can try to push.
Sent from my A500 using xda premium
tried all those thinks.All kind of tricks I could find on the net.The problem is that the device is not showing up in the device manager e.g not detected as USB device of an y kind....
acera500 said:
tried all those thinks.All kind of tricks I could find on the net.The problem is that the device is not showing up in the device manager e.g not detected as USB device of an y kind....
Click to expand...
Click to collapse
Try this thread. Look about halfway down, and you'll see almost the exact thing you did, and how this guy got it going.
http://forum.xda-developers.com/showthread.php?t=1291747
Basically you can run a search for APX in the main forum threads and find some other posts, but hopefully this will get you going.
I pulled this from the general forum (eventually), but you can also search the Q&A main forum page as well, and the dev forum.
Another link;
http://forum.xda-developers.com/showthread.php?t=1255519&highlight=apx&page=2
If its new just return it to the store for another one.
Sent from my A500 using xda premium
Acer or the store did not brick it
i THINK If you mess with the rom on your tablet and... BRICK your device .. you should tough it out and fix yourself... Acer or the store is not responsible for this .But then you could also argue that if they had not locked the bootloader this type of bricking would not happen..
So i say go above and beyond to try to fix it from the help on here.. if that fails.. THEN Maybe exchange it.. Its wrong to brake something then expect someone else to foot the bill. Yes im to honest for my own good at times... Acer has also been known to repair .
If you bought a extra warranty all of the above in my book is out the window.. Make them replace it ..
GIGGLES..
Good luck on getting it repaired ..and be more careful next time..
Piece of cake to fix if you kept you USB serial number (from the downgrade tool)???
===== If you have your USB serial number ====================
1. Lets assume you know your USB serial number. If not, then you might be able to get it from your registry.
2. Download my flashing tool at http://forum.xda-developers.com/showpost.php?p=20680452&postcount=137
a. Open up the readme.pdf for the instructions on how to flash
3. KEEP your acer unplugged and run the program
4. The program will install the APX flash drivers and will tell you to plug in the USB. Ignore this step. It will not work. In the instructions skip steps 3, 8, 9, 10.
5. Eventually the flashing tool will timeout because you do NOT have the tablet connected. It will then display a message box telling you how to use a paperclip and the power button to get you into APX mode. THIS IS THE secret to getting the tool to flash your ACER. However, once you get it into APX mode you will need your USB serial number (without it, you are fubar).
a. Plug in the tablet to your computer with the USB and paperclip yourself to fastboot.
6. Now in step 11, enter your USB serial number
7. Now just follow the rest of the instructions.
====== NO USB Serial number ==========
If you do not have your USB serial number than you are going to be out of luck, unless you have ever connected the device to your computer. If you did, then your registry will have a history containing your serial number.
Google usbdeview tool and download it. This will show the serial number of any USB device you've connected to your computer.
===== No Serial number, never connected it, what to do ==========
If you have no serial number and cannot get it, then hopefully you can get to recovery mode (power & volume) and flash using a signed update.zip from ACER. Download one of the update.zip's and put it on your external SDCard and then boot to recovery.
=== Bricked and No serial number, never connected, and you fubar'ed the recovery image ===
If you never connected your table to the USB and your computer to get the USB serial number then you are NOT going to be able to flash it to fix it.
If you fubar'ed the recovery image then you won't be able to get into recovery to run the ACER update zip.
At this point, you can still get your tablet into APX fastboot mode using a paperclip and the power button. But I know of NO way to flash it without the USB serial number and I know noway to get the USB serial number from the APX driver. I've tried and looked at getting the serial number from just APX mode, but I cannot determine how to get it. Someone out there might know.
Hope this helps,
TD
Your CPUID can also be found in the uid.txt file in your cwm backup folder - /mnt/external_sd/clockworkmod/backup/ - just remember to drop the 0x when you need to enter it
erica_renee said:
i THINK If you mess with the rom on your tablet and... BRICK your device .. you should tough it out and fix yourself... Acer or the store is not responsible for this .But then you could also argue that if they had not locked the bootloader this type of bricking would not happen..
So i say go above and beyond to try to fix it from the help on here.. if that fails.. THEN Maybe exchange it.. Its wrong to brake something then expect someone else to foot the bill. Yes im to honest for my own good at times... Acer has also been known to repair .
If you bought a extra warranty all of the above in my book is out the window.. Make them replace it ..
GIGGLES..
Good luck on getting it repaired ..and be more careful next time..
Click to expand...
Click to collapse
Honestly if more people returned bricked phones/tablets etc... they would quit locking them down... the you broke it you fix it because they want to keep people from doing things they should be able to do with THEIR system they bought... In other words I completely don't agree with this at all.. If everything was unlocked and such then I would support the you fix it, but then again we wouldn't be running into these issues now would we. But then again Most people need people to babysit them and tell them what they can and can't do with what they own..
wade7919 said:
Honestly if more people returned bricked phones/tablets etc... they would quit locking them down... the you broke it you fix it because they want to keep people from doing things they should be able to do with THEIR system they bought... In other words I completely don't agree with this at all.. If everything was unlocked and such then I would support the you fix it, but then again we wouldn't be running into these issues now would we. But then again Most people need people to babysit them and tell them what they can and can't do with what they own..
Click to expand...
Click to collapse
@wade7919. You clearly have never worked in IT support on a hardware level.
Or maybe, I am barking up the wrong panty-leg?
If you bought a high dollar corvette, GM will support it. If you add an aftermarket chip, and your engine blows, do you expect GM to fix it? No. I wouldn't expect it either. Not their problem. Just because you can add a chip, doesn't mean you should do it.
That's why they try to lock bootloaders. To prevent users from doing things they shouldn't. Unlock them, and it opens a whole world of issues based on "open source". God help us if they unlock bootloaders.....
Not sure what you are getting at. I am under the belief, if you broke it, you fix it. Take responsibility for one's own actions. Shouldn't take the panzy pussyass way (no offence Erica and werecaltf), and return it for replacement. Suck it up, and learn from experience. Otherwise, the next device, you'll do the same stupid thing again.
I like things the way they are. Difficult, but not impossible. That separates the people with balls (again Erica and wercatlf, no offense), from the sheep.
But if you fubar the device, own up to it, and fix it. Don't pawn it off to somebody else (return it). And if you don't have the brain cells to have a backup plan before you start... Well, don't shed tears over it. Own up, throw the testosterone in the garbage disposal, and fix it.
Somebody give me a zanex...
And people, stop using Gingerbreak!!!!!!
Why locking a bootloader will cost ACER billions
Moscow and wade7919, you both make good arguments.
But it is what point of view you're coming form. If I bought a car and changed the RIM's on all 4 wheels and the engine blew up, would GM refuse to honor the warranty?
However, if I put jet fuel and alcohol in for gasoline and blew the engine why would they honor the warranty?
So, the question here is does rooting a device cause actual damage to the device thereby preventing rooting saves them warranty issues? Or is the device also considered to include the software and is covered under warranty?
I'm not taking sides here, but you both are making very good points but with different examples at different points of view.
So, lets look at other items and see if we can draw a parallel. If I buy a brand new Dell computer and send it in for Warranty and there is nothing wrong with the hardware they charge me (correct?). So if I fubar the OS or load something that caused the damage I pay for it or fix it. If there is actually a hardware failure then they cover it under warranty.
So, why does an Android MFG take the warranty one step further and include the OS and take steps to lock it so you cannot change it? Well, this is because nobody owns the OS (it's open source) therefore they take ownership of the build. Because there's no Microsoft to blame, they lock the software and consider it to be part of the overall device (Apple claimed this in their lawsuit). So, in the MFG's mind, there is no difference from the screen, keyboard, or the firmware & software.
So the question is what do you think should be covered under warranty? Most people think it should be just the hardware like a PC. Others see the whole device which includes the OS.
My point of view:
What follows is my rant and my opinion (you are warned )
In my opinion, I had NO problem until they decided to lock the bootloader. I have no problem with them claiming warranty from A-Z and if I change anything they won't warranty it. No problem, I understand that and accept full responsibility. But by ACER locking the bootloader they went too far.
To me this would be like GM welding the hood shut on my car. Better yet, it would be like me waking up one morning and opening my garage to get in my car and discover that during the night GM welded the hood shut. This, in my opinion, is illegal. Matter of fact, in my opinion, it violates US Federal hacking laws because they enter a system and destroyed data. I eventually think OEM's will get a class action suit filed on them for this.
Secondly, Windows 8 is going to be the game changer. OEM's can now make a hardware device and sit behind only warranting the hardware. You have a problem with the OS, call MS. Also, there is a HUGE (I mean HUGE). Did I mention HUGE, demand for tablets in business. Businesses will NOT put a device that has all these consumer games and social networking loaded into the workforce. There are billions in business applications that can be made, but you cannot sell them if they only run on a tablet that cannot have games removed etc.
Example might help: Medical field <- Think of all the applications a tablet can be used to save costs in hospitals. Do your really want your doctor or nurse etc using this tablet on facebook? Insurance company's, law firms, retailers, traveling sales, etc etc (Government). The list goes on.
Developers will see this huge opportunity and will write applications because they can sell them to A-Z and the business buying them will buy them because they can remove facebook and gmail from their company owned tablets. Now, as more and more developers move to Windows they'll drop Android. Want another example, read about Netflix and the issues they have had supporting a fragmented Android OS. So, business applications will move to Windows, but you might say so what, the consumer market is still there. True, but all you need is one killer application that everyone will want and for that to only be on Windows 8. Want some examples, here's my list, NFL (or sports), Netflix, Skype (gee owned by MS now isn't it?), or something new.
Bottom-line is this, if ACER and the others want to lock their bootloaders then they have just taken themselves out of the game for any business sales. Can you imagine walking into a boardroom showing the Government how your new VA application will save the VA Hospitals millions next year alone and improve veterans healthcare. Your application runs on any HC Android tablet. Everything is smoking, going great, as you hand your tablets, ACER a500', around the room. They are loving it. You just hit 'pay-dirt', then someone says hey I see these ACER's have gmail, facebook, blah blah. We cannot have government employees using tablets with those applications loaded, your installer removes them doesn't it? Silence enters the room, all eyes are focused on you. Your mind see millions escaping which were just within your grasp, you pause, you think, and you say YES General as you grab your Motorola Xoom and say 'that's why we recommend you buy nothing but Motorola.'. ACER just kissed millions in sales goodbye (oh and this is a true story).
i do believe acer should lock the bootloader on there devices.
However thee are things I would be doing with my tab if it were not locked.
Acer should give us the ability to flash the bootloader and not use the proprietary software. Lock that software to there bootloader.for there protections.
Give us a wway to unlock it..AT OUR OWN RISK..
So it should be locked but have a way to unlock it with the end user understanding they are totally on there own ..
I would be OK with voiding my warranty.
@Dean,
"So if I fubar the OS or load something that caused the damage I pay for it or fix it. If there is actually a hardware failure then they cover it under warranty."
Yes, that is true. Bootloaders are locked, to prevent completely stupid idiots, from doing things they absolutely no idea what the sam hell they are doing.
The issue is, should we be able to return a device, after we fubarred it? Against warranty? To say, Hey, your weakness allowed me to do it.
Just because the ability to do it exists, and we can quote a thousand instances, It doesn't mean we should, and to shirk responsibility. And pass it off to the main individual.
The fact is, the policies and regulations are there, and we should abide. And if we don't, we have to own up and deal with it.
And if we don't, then we are no better than the low life of the world. The scum.
Moscow Desire said:
@Dean,
"So if I fubar the OS or load something that caused the damage I pay for it or fix it. If there is actually a hardware failure then they cover it under warranty."
Yes, that is true. Bootloaders are locked, to prevent completely stupid idiots, from doing things they absolutely no idea what the sam hell they are doing.
The issue is, should we be able to return a device, after we fubarred it? Against warranty? To say, Hey, your weakness allowed me to do it.
Just because the ability to do it exists, and we can quote a thousand instances, It doesn't mean we should, and to shirk responsibility. And pass it off to the main individual.
The fact is, the policies and regulations are there, and we should abide. And if we don't, we have to own up and deal with it.
And if we don't, then we are no better than the low life of the world. The scum.
Click to expand...
Click to collapse
Very well put.I do know of a few people who have sent there device to acer after messing it up installing rom and telling acer.acer still fixed it free.
Honesty is always best
The evils of rooting
I'm still missing something here, why locking a bootloader does anything. Go get a Mortorola Xoom (not the FE) and you run the unlock OEM. It tells you that you are unlocking it. It tells you that you unlock it at your own risk. You cannot relock it until it is 100% back to stock. It asks you three times are you sure.
Locking the bootloader and treating everyone as an idiot is the problem. Just do what Motorola does, and stop being everybody's keeper. If they want to 'Police' this then you should have to call ACER and they fax you a form. You give DNA to prove who you are and fax it back. Then you go to a mandatory rooting class, that lasts for 5 days, where ACER preaches to you the sins of rooting. Then you have to take and pass a test. Then and only then, after passing the test you get a certificate. Then you call back, give them your certificate ID. Now they give you the secret key to unlock only your tablet.
That's the ticket,
TD
Bottom-line, it's not that they locked the boatloader, it's that you cannot unlock it. Like I said, go out to your driveway some morning and find that GM welded the hood to your car shut because they think you are stupid and shouldn't be opening the hood. Mind you that YESTERDAY, and at the time your bought it, it was not welded shut. That ladies and gentlemen is what ACER did with their OTA.
Moscow Desire said:
@wade7919. You clearly have never worked in IT support on a hardware level.
Or maybe, I am barking up the wrong panty-leg?
If you bought a high dollar corvette, GM will support it. If you add an aftermarket chip, and your engine blows, do you expect GM to fix it? No. I wouldn't expect it either. Not their problem. Just because you can add a chip, doesn't mean you should do it.
That's why they try to lock bootloaders. To prevent users from doing things they shouldn't. Unlock them, and it opens a whole world of issues based on "open source". God help us if they unlock bootloaders.....
Not sure what you are getting at. I am under the belief, if you broke it, you fix it. Take responsibility for one's own actions. Shouldn't take the panzy pussyass way (no offence Erica and werecaltf), and return it for replacement. Suck it up, and learn from experience. Otherwise, the next device, you'll do the same stupid thing again.
I like things the way they are. Difficult, but not impossible. That separates the people with balls (again Erica and wercatlf, no offense), from the sheep.
But if you fubar the device, own up to it, and fix it. Don't pawn it off to somebody else (return it). And if you don't have the brain cells to have a backup plan before you start... Well, don't shed tears over it. Own up, throw the testosterone in the garbage disposal, and fix it.
Somebody give me a zanex...
And people, stop using Gingerbreak!!!!!!
Click to expand...
Click to collapse
Okay comparing A Tablet or PHone to a car is stupid... Compare it to a Desktop Computer or Laptop... Companies do not lock them down so you can not use different OS's now do they.. They offer Backups to restore the system back to how it was with recovery partitions dont they? or they offer the choice to buy whatever OS you want to install correct? they don't limit you to say just Windows or *NIX do they? But we don't see laptops or desktops locked down to where you can't upgrade your system yourself or anything else... and any dumdass can do that without an issue most of the time. and there is more issues with viruses and crap on computers than phones or tablets...
So before you start making statements like compare this to that learn what to compare to first. If you mess something up on a hardware level sure pay for it.. if you mess something up on a software level because they decided to Babysit people its their fault. and if you think its the persons fault because they decided to open up a PRODUCT that they bought and own then you are one of the people that need babysitting and like everyone telling you what to do and how to do it. Go to an apple product then.
---------- Post added at 07:07 PM ---------- Previous post was at 06:51 PM ----------
Also if you really brick your device you can always give
http://paranoidandroid.us an email to findout about getting it fixed
wade7919 said:
Okay comparing A Tablet or PHone to a car is stupid... Compare it to a Desktop Computer or Laptop... Companies do not lock them down so you can not use different OS's now do they.. They offer Backups to restore the system back to how it was with recovery partitions dont they? or they offer the choice to buy whatever OS you want to install correct? they don't limit you to say just Windows or *NIX do they? But we don't see laptops or desktops locked down to where you can't upgrade your system yourself or anything else... and any dumdass can do that without an issue most of the time. and there is more issues with viruses and crap on computers than phones or tablets...
So before you start making statements like compare this to that learn what to compare to first. If you mess something up on a hardware level sure pay for it.. if you mess something up on a software level because they decided to Babysit people its their fault. and if you think its the persons fault because they decided to open up a PRODUCT that they bought and own then you are one of the people that need babysitting and like everyone telling you what to do and how to do it. Go to an apple product then.
---------- Post added at 07:07 PM ---------- Previous post was at 06:51 PM ----------
Also if you really brick your device you can always give
http://paranoidandroid.us an email to findout about getting it fixed
Click to expand...
Click to collapse
I still like my car comparison
I make the car comparison to illustrate a point, because when I compare tablets to a PC everyone piles on *****ing about MS.
Bottom-line it doesn't matter if it's a blender or a PC. I own it, you own yours and I can do what I want with mine as you can with yours. Now, again I have a BIG(did i mention BIG issue with them changing it on me after I bought it.
To get back on topic, is the original poster still out there?? Has any of this helped? Are you still bricked?? Give us an update so we know if anything worked or you still need help.
The device was returned and accepted for replacement by the shop.Got new one and feel very nervous to start rooting procedure over.I was really lucky that they did not charge me anything but I really want to know what I did wrong so I don't brick my new device again.
I will provide further details soon about my computer OS and firewall settings and perhaps we may figure out what I did wrong.
To all good guys who send me them suggestions and solutions I wanna say big THANK YOU !!!
Your help is really priceless and thrilled me deeply. Will update topic soon
Happy New Yer to all Android fans!!!
So...Back on the subject.
My device was purchased in Japan and its current firmware version is
Acer_A500_7.009.03_AAP_CUS6JP
Q1. Can I flash US or World Wide firmware version on that device.
Q2. Does anybody know the Acer's ftp download server address for Japan
Q3. I think its a good idea to dump my original stock firmware but it seems there is no way doing that prior rooting.So..kinda stuck .any suggestions appreciated.
P.S. I'm thinking about flashing the latest Rooted rom 3.2.1 V3 by timmiDean (thanks for your hard work) I read the instructions very carefully and I think that everything will go smoothly but just in case (considering the specific Japanese firmware version)
would appreciate any further directions by the author.
Thanks
First off, I just wanted to thank you guys for always being so helpful. It's really nice to have people like you to discuss things with.
I just bought a used Nexus 6P, and it seems to suffer from the battery shutoff issue once it gets below ~10%. The original owner bought directly from the Google Play store in Sept 2016, so it's still under warranty with Google, and I believe that means I should be able to RMA it.
Before I do anything, I'd like to have as much info as possible to make this go as smoothly as possible; I'm traveling out of the country at the end of May and I need a device that works pretty much flawlessly by then, so timing is a factor.
Question 1
If I make a Nandroid backup in TWRP, move it to my computer's Hard Drive, copy it onto the RMA replacement, and restore it, that would very quickly restore me to where I was with my current phone without any issues, correct?
If it matters, I'm unlocked, stock-rooted on 6.0.1 (MTC20L), stock kernel, and TWRP (v3.0.3.0 iirc.) I used Nexus Root Toolkit for all of this.
Question 2:
Besides the ones I've listed below, what common Nexus 6P issues do I need to watch for when I get my RMA device?
Device overheating
Bootlooping
Random Reboots
Powers down once battery is below __%
Microphone / call quality issues
Screen discoloration issues
Bent / broken volume buttons
Screen separating from device
Wifi / radio / bluetooth / gps issues? (not sure if this is relevant)
Question 3:
How does the RMA process actually work?
To RMA, do I just call the Nexus / Google support line, give them my IMEI, explain that I'm having the battery shutoff issue and request they send me a warranty replacement?
Are there additional steps I'll need to take because I'm not the original owner?
Do I have to send Google my phone for them to send me the replacement, or do they send me the replacement first and then I send them my current device once the replacement arrives?
What's the typical turnaround time between making the RMA request and receiving the new device?
Anything else I should know?
kwest12 said:
First off, I just wanted to thank you guys for always being so helpful. It's really nice to have people like you to discuss things with.
I just bought a used Nexus 6P, and it seems to suffer from the battery shutoff issue once it gets below ~10%. The original owner bought directly from the Google Play store in Sept 2016, so it's still under warranty with Google, and I believe that means I should be able to RMA it.
Before I do anything, I'd like to have as much info as possible to make this go as smoothly as possible; I'm traveling out of the country at the end of May and I need a device that works pretty much flawlessly by then, so timing is a factor.
Question 1
If I make a Nandroid backup in TWRP, move it to my computer's Hard Drive, copy it onto the RMA replacement, and restore it, that would very quickly restore me to where I was with my current phone without any issues, correct?
If it matters, I'm unlocked, stock-rooted on 6.0.1 (MTC20L), stock kernel, and TWRP (v3.0.3.0 iirc.) I used Nexus Root Toolkit for all of this.
Question 2:
Besides the ones I've listed below, what common Nexus 6P issues do I need to watch for when I get my RMA device?
Device overheating
Bootlooping
Random Reboots
Powers down once battery is below __%
Microphone / call quality issues
Screen discoloration issues
Bent / broken volume buttons
Screen separating from device
Wifi / radio / bluetooth / gps issues? (not sure if this is relevant)
Question 3:
How does the RMA process actually work?
To RMA, do I just call the Nexus / Google support line, give them my IMEI, explain that I'm having the battery shutoff issue and request they send me a warranty replacement?
Are there additional steps I'll need to take because I'm not the original owner?
Do I have to send Google my phone for them to send me the replacement, or do they send me the replacement first and then I send them my current device once the replacement arrives?
What's the typical turnaround time between making the RMA request and receiving the new device?
Anything else I should know?
Click to expand...
Click to collapse
I recently did and RMA for a bad screen.
1. You can do the restore, but I would only restore the data partition. No need to restore the partitions.
2. Check for screen response everywhere on the screen. In the developer option turn on "show screen touch". Make sure all points on the screen are good. My first replacement had a ¼ inch band that showed no response.
3 You can do it online. They will ask for a credit card and the will send an advance replacement with a shipping return label.
kwest12 said:
First off, I just wanted to thank you guys for always being so helpful. It's really nice to have people like you to discuss things with.
I just bought a used Nexus 6P, and it seems to suffer from the battery shutoff issue once it gets below ~10%. The original owner bought directly from the Google Play store in Sept 2016, so it's still under warranty with Google, and I believe that means I should be able to RMA it.
Before I do anything, I'd like to have as much info as possible to make this go as smoothly as possible; I'm traveling out of the country at the end of May and I need a device that works pretty much flawlessly by then, so timing is a factor.
Question 1
If I make a Nandroid backup in TWRP, move it to my computer's Hard Drive, copy it onto the RMA replacement, and restore it, that would very quickly restore me to where I was with my current phone without any issues, correct?
If it matters, I'm unlocked, stock-rooted on 6.0.1 (MTC20L), stock kernel, and TWRP (v3.0.3.0 iirc.) I used Nexus Root Toolkit for all of this.
Question 3:
How does the RMA process actually work?
To RMA, do I just call the Nexus / Google support line, give them my IMEI, explain that I'm having the battery shutoff issue and request they send me a warranty replacement?
Are there additional steps I'll need to take because I'm not the original owner?
Do I have to send Google my phone for them to send me the replacement, or do they send me the replacement first and then I send them my current device once the replacement arrives?
What's the typical turnaround time between making the RMA request and receiving the new device?
Anything else I should know?
Click to expand...
Click to collapse
1) You can restore boot, system, and data. I suggest manually flashing the Vendor.img. However, you must remove the lock screen security completely. Due to the security measures regarding fingerprint sensor integrity, anything related to it's functionality is not covered by a TWRP backup. Restoring a TWRP nandroid on another device will make its fingerprint sensor malfunction. Perform the steps in post #9 of the thread linked below to have a working fingerprint sensor on the replacement device after restoring a TWRP nandroid:
https://forum.xda-developers.com/showthread.php?t=3307734
3) From what I've read on XDA, you need the original receipt from the Google Play transaction. So email the buyer and ask for their receipt.
Sent from my Nexus 5X using Tapatalk
can anybody confirm that when you send your device to Google we need to lock the bootloader flash stock recovery and img?
Also when chatting with google support should i tell them i am unlocked bootloader?
can somebody link the google chat support messaging I don't want to call them by phone.
AndrewM3 said:
can anybody confirm that when you send your device to Google we need to lock the bootloader flash stock recovery and img?
Also when chatting with google support should i tell them i am unlocked bootloader?
can somebody link the google chat support messaging I don't want to call them by phone.
Click to expand...
Click to collapse
You need to go completely stock including flashing stock images and lock your bootloader. Don't tell them you unlocked it, there is no need to bring up something like that if they don't ask.
Hi, so I recently smashed the H*** out of my Essential Phone. I put my sim in my wife's old Nexus to try and get back into the Gmail account I've had for 10+ years, and they've forced 2 step verification onto my account and will not let me use my number for recovery. The ONLY way to complete this verification is to use my Broken Essential Phone to accept screen prompt. So here's my question... I was rooted, with TWRP and Custom rom but do have Full Back ups on my computer, so if I were able to get another essential phone and root it, would I be able to then restore the factory image and back ups I had created for this old essential phone onto the new device and gain access to my Gmail account that way, or am I totally out of luck unless I fix my smashed phone enuf to get to the screen on to accept screen prompt to verify my identity....? Any insight here is greatly appreciated. I have 1000's of $$ invested in that Gmail and have been unable to access it for a week now. Google has been zero help. Sorry if. This is posted in the wrong space, I haven't been here in a while.
Kushmin05h said:
Hi, so I recently smashed the H*** out of my Essential Phone. I put my sim in my wife's old Nexus to try and get back into the Gmail account I've had for 10+ years, and they've forced 2 step verification onto my account and will not let me use my number for recovery. The ONLY way to complete this verification is to use my Broken Essential Phone to accept screen prompt. So here's my question... I was rooted, with TWRP and Custom rom but do have Full Back ups on my computer, so if I were able to get another essential phone and root it, would I be able to then restore the factory image and back ups I had created for this old essential phone onto the new device and gain access to my Gmail account that way, or am I totally out of luck unless I fix my smashed phone enuf to get to the screen on to accept screen prompt to verify my identity....? Any insight here is greatly appreciated. I have 1000's of $$ invested in that Gmail and have been unable to access it for a week now. Google has been zero help. Sorry if. This is posted in the wrong space, I haven't been here in a while.
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A few years back you used to be able to get a new phone install TWRP create a backup on new phone and then copy the files from the old phones backup into the new backup folder (with the new unique file number). But think I read this doesn't work anymore on new version (but not sure you'll have to check yourself or hopefully someone here knows)
Even if that works what type of 2FA is it? Authenticator or SMS?
https://support.google.com/accounts/troubleshooter/4430955?hl=en
without a backup code it may not work anyhow
if you can see your screen but touch is not working just plug a mouse into the usb & click away! If screen is blacked out but rest of hardware good easiest to buy a replacement screen as cheap or use usb-hdmi hub to mirror screen (not sure if Essential phone requires any input to set up as haven't tried with this phone)
If other hardware damage it will depend, but as rooted you are in with a chance. Is usb debugging on?
Thanks for your response, Google has been zero help and I've definitely considered ordering a screen to see if I can get the old device to work, but the og screen is detached from the chip board, as far as I can tell it will power on with some serious prompting, but idk if it's actually trying to boot up or in some kind of safe mode detecting the screen is missing, or just wrecked completely...? Lol the notification Light stays red until the battery dies. I've considered maybe trying to clone the esn of my old essential phone to another phone to try to trick their servers that way but idk if they recognize the device via that (The ESN) or tokens generated locally on the device, and the more I think about it, the more I think the latter sounds more logical considering the nature of the beast I'm fighting here... Seems It would b wildly irresponsible of them to rely solely on esn to identify a "Trusted" device. Idk what to do, lol except cry... I'm basically at a loss at this point, so I will order a screen and go from there I guess, if the screen option doesn't work. You'd think with the money they have, they'd have some type of account recovery team, or a way to recover in the event something like this happens, or someone to speak to at the very least, the can verify my account in seconds over the phone, but do literally nothing for me, nor let me speak with or point me towards anyone who can.... And this is a pretty common issue it seems after lookin at their "Community help section" it's literally top to bottom ppl complaining about what I'm looking to "get help" with. There is zero reason they should be forcing 2fv on my account it's shut off in my account settings, I can get far enuf to c them, just doesn't let me change anything with out "Signing in" and verifying. Nor does it give me the option to use my only ACTUAL set up recovery option on the account, a code via text. It's almost like theyre protecting all my own s***, from me. The owner. Makes zero sense to me.
It sounds like when you setup the essential, you configured your Google account to use the *device* (via the Google app) for verification. I've done this also, but I have an old device also configured to authenticate. So the pop-up screen appears on both.
If you use a computer to log into your Google account (not gmail) on the screen that is waiting for verification, there should be a link to try a different method. Hopefully you setup a secondary email address in addition to the gmail account one.
Edit: start here https://support.google.com/accounts/answer/7682439?hl=en
OT: I realize you are frustrated, but it would be easier to pick out the relevant information in your posts if they were not one long paragraph.
Hi all - I imagine this has been asked a thousand times before, but I am new here and in need of some real help.
My brother recently passed away, and his phone (Huwei P Smart 2019) mysteriously went into Airplane Mode, and has no sim card. The lock screen is on and none of the 'usual' numbers or patterns he used appear to work. This phone was his lifeline before he died, using it to speak to doctors and care workers - which is why I do not think he set it to airplane mode himself.
Shortly after he died a 'friend' went to his house to 'secure valuable belongings' and he had my blessing to do so. When I managed to get there, and secure those belongings myself, lo and behold the phone was locked.
Apparently, it does this when it powers up after the battery drains. Apparently, (according to the 'friend') on a reboot it shows a lock screen... and somehow goes into airplane mode. All I know is his two other older android phones do not have passcodes and all are open and accessible after a reboot - I've already been able to check these for data easily enough. I cannot even see what version of the OS is installed, but I'd guess it is the default that the phone came with.
I am not an Android user, and am certainly not a 'power' user of any device, so I don't know if what the 'friend' is telling me is total BS or not. What I do know is there is likely to be some essential information stored on that phone, let alone photos and memories that his family would like - I am specifically looking for any details of his medical treatments and messages he might have received just before he died.
I've trawled around countless 'phone repair' booths in countless malls, and everyone tells me the same thing - it can be opened, but you have to wipe the phone. Obviously, I don't think that'll help as a) I don't want to reuse the phone and b) I need the data from it to help with an ongoing case.
So, the question is, can it be done... and if so, how?
Thanks in advance to all who reply.
Not sure if I believe the story.
Probably with testpoint, with unlocktool, with chimera, with EFT dongle.
I've tried some methods the testpoint methods I tried all erase the data.
All other working methods are on youtube search for huawei frp without data loss and similar search strings, and click on Related videos.
Don't connect the Android to Internet to avoid security update.
Try the method with sim card with PIN however that may need a previous version security.
If there is important data wait some time and check youtube again however there are fake videos on there.
If it's too important probably someone can attack it through some method.
However if you have no good reason to attack this device better move on I do not believe the story with deceased relative and whatever is on the device maybe it's water under the bridge move forward. If not then it is a high cost in your time effort money patience better invested elsewhere.
Whatever the case not judging