My Moto X Play distorts voice (7.1.1) - X Play Q&A, Help & Troubleshooting

My Moto X Play distorts voice (7.1.1) - X Play Q&A, Help & Troubleshooting

Hello,
I've just made a couple of calls from my new Moto X Play, and the people from the other side of the wire complained about
cut words that I spoke.
Something like a certain threshold, above which the voice is transmitted, otherwise is cut out.
Maybe there's something with "Voice privacy" option, but I could not fig it out in settings in 7.1.1.

Didn't face anything like this in my 3.5 years with this phone. Probably a hardware issue. Since it's new, hopefully warranty covers it. Good luck
Sent from my Moto X Play using XDA Labs

It is not covered by warranty, I just used it as a camera and net browser , not as a phone - until now.
What about "Voice privacy" option, how can I control it ?

Oh okay. You said new, hence I thought it's still under warranty. Regarding voice privacy, what is it? I've never come across this setting on this phone. Maybe customer care/service centre could help
Sent from my Moto X Play using XDA Labs

Related

[Q] Feedback about the 'asked' features of the phone

Friends, have already heard the complaints about Lags, Music crackling, and bad battery (mainly the screen is responsible).
Besides this I would like to know the following:
- How is the 5MP Camera with dual-LED flash?
Comparable or better than that of HTC Desire or Galaxy S
- The physical QWERTY - Is it fun and really fast to type with it? How's the adjustment to tap the screen to send the message after typing. (normally a scrollball or touch pad would do the job faster).
- 3D gaming - How's it the 3D performance, do all the Android High-End games run smoothly.
-The new email system or software implemented - Does it support Inline message editing of forwarded Emails?
- Can you do a T9 contact search directly from the Desktop? Is there a T9 dialer?

How is the 5MP Camera with dual-LED flash? - just fine
Comparable or better than that of HTC Desire or Galaxy S - not even a valid comparison
- The physical QWERTY - Is it fun and really fast to type with it? How's the adjustment to tap the screen to send the message after typing. (normally a scrollball or touch pad would do the job faster). Awesome keyboard, how is pressing something quicker than touching something?
- 3D gaming - How's it the 3D performance, do all the Android High-End games run smoothly. don't know
-The new email system or software implemented - Does it support Inline message editing of forwarded Emails? - nope
- Can you do a T9 contact search directly from the Desktop? Is there a T9 dialer? no, and yes.

I hated the on screen keyboard of my HTC Desire. What ever HTC did to the keyboard it seems like its even harder to type than with the stock keyboard.
Not making a mistake every sentence is wonderful.

Hi guys,
I'm seriously considering buying this phone. So I thought I could just add up to this post rather than start a new thread asking questions about the features.
I didn happen to notice this thread and sent the same given below as a PM to Jibriel
// Sorry didn't see my PM.
So let me outline my buying rationale I want a blackberry-ish phone which I can use without a blackberry rate data plans in India. I want this phone to do primarily one thing, sync gtalk and gmail / facebook perfectly. I can take a hit on other functions but not this. I am a noob so one or 2 of my questions will be pretty dumb.
1. Where to buy the phone?
I'm in India. So will it suffice if I buy the phone from amazon wireless with the replacement phone option
wireless.amazon.com/dp/B004AM5AWM (i cannot post links as this is my first post so not providing it as a hyperlink).
Is there any better option available. I know people traveling to and from the US, so shipping within continental US option will do and I dont need a world shipping option.
// Buy it from Amazon, eBay or anywhere else your gonna get the same phone. Some of the sites are selling it unlocked and some really cheap. I got mine for $611 and happen to see a a few sites selling for less, so do your research carefully.
2. How do I unlock?
So apparently from other posts I see a guy can provide a 8 numerical unlock code to unlock the phone for other GSM carries. So if I buy the phone using option 1, will the same $8 trick work for me.
// Yes the SwiftUnlock guy will give you the code for $8 and he delivers really fast. After that the process of setting up your phone is fairly simple.
3. Now for dumb question, I want to know if Gtalk is running in background and if someone sends me an IM then will I be notified of the IM automatically? Or should I refresh the app manually to get latest updates? Same thing for facebook.
I have long commute to work. So this answer will be major influencing factor on my buying decision.
// Android has evolved significantly and most messaging apps support Push notification. If you aren't aware Facebook now supports Chat & Push notification. GTalk will do the same, but I have removed it as it runs as a service hence draining battery and consuming RAM - I suggest using Fring instead.
4. How is the call quality? I have some hearing difficulties. But its not bad enough to use a hearing aid. I have heard some issue with call qualities being poor. Is anyone using an unlocked phone with GSM carries experienced any issues? Bad lemons are ones luck, just trying to determine if issue is widespread.
// Phone, speaker and speaker phone clarity is far supperior than Blackberry and even the Galaxy S. The camera is also just right for your daily photo shots. Flash is nice and bright. The phone overall is just right out of the box (except the bloatware) which can be removed via Titanium backup. Cell reception and surfing on GPRS is very fast. The touchscreen is very responsive and multi-touch can be compared to that of an iPhone.
The scrolling of web paged is smooth as silk and apps operate really fast.
ITS A MUST BUY COMPARED TO BLACKBERRY?
I know my list is long. But I dont want to spend $449 just because I would really like to own it. Any inputs/feedback on the above questions will be greatly appreciated.
Sent from my DROID PRO using Tapatalk

Thanks a lot for your time Jibreil.
Just one more question. Will the unlock procedure used void warranty? and does motorola offer international warranty for Droid Pro?
I'm not talking about rooting. But just unlocking it to work with GSM carriers in India.

rahulz5 said:
Thanks a lot for your time Jibreil.
Just one more question. Will the unlock procedure used void warranty? and does motorola offer international warranty for Droid Pro?
I'm not talking about rooting. But just unlocking it to work with GSM carriers in India.
Click to expand...
Click to collapse
No it doesn't void the Warranty. Besides where are you going to find the support for Verizon phones in India. If something goes wrong, Motorola India is not going to provide any support since the phone isn't officially available here and neither do they have the hardware to support it.
....Unless you have means to send it back to the US.

i know a few ppl who will be travelling to n fro for the next couple of months. So worst case some1 can take it back and return it. So thats why I prefer to buy from amazon if its few $$ more expensive than ebay and other stuff.
but yah i got all the info i to convince me to blow $449
i will get the handset only in 2nd week of jan then i will strt a new thread for the set up procedures

Dude. You can win one on ebay for much less than 450. I saw ended auctions from sellers with very good feedback starting from 375 $$.
Sent from my GT-I5700 using XDA App

Jibreil said:
Friends, have already heard the complaints about Lags, Music crackling, and bad battery (mainly the screen is responsible).
Click to expand...
Click to collapse
Make sure to also read about the reboot issue, it seems to be very very common. It's like every other Droid Pro owner has it.
Sent from my GT-I5700 using XDA App

rafeee2 said:
Make sure to also read about the reboot issue, it seems to be very very common. It's like every other Droid Pro owner has it.
Sent from my GT-I5700 using XDA App
Click to expand...
Click to collapse
I bought mine and never has a reboot issue till date (knock on wood)

[Q] Screen Gone Haywire / RMA Number ?

Hi,
My touchscreen has gone haywire this morning. I've tried resetting blah blah blah, yeah, it ain't helping.
Basically, at the bottom, there is a line that continually touches from left to right, swiping the home screen, opening apps, the phone is unusable. I think it needs to be RMA'd....
Just my luck, there is NO contact page on Google Play, and there is nothing about RMA'ing. I'm fast losing it with Google now. I've been loyally to Google, and Android for years, but having just had quite a pleasant experience using my girlfriends Nokia 920, I might just **** Google off and get a Nokia.
Any help would be smashing, I'm almost certain this is a hardware defect, but I'm happy to try and fixes that might help. If anyone has a UK phone number for Google i'd like it, as I feel they're being deliberately evasive with their contact page not being existant!!!

Just going through the RMA in Canada, all I did was a Google search for nexus4 RMA. It gave me a number to call and was quite painless. I don't know if it's that easy for UK customers.
sent from my N7 :smokin:

It was incredibly painful for me, but it's sorted and I have a new nexus 4

Update to Touchless Control, March 5th(and March 12th)

I just received an update to Touchless Control.
The version is now 4.3.10.1
What's New
- Enhanced end-of-speech detection for improved accuracy and faster responses
- New ""What's Up"" / ""Read Notifications"" voice command that reads out new notifications so you never miss a thing
- ""What's Up"" / ""Read Notifications"" fully launched for U.S. English, Spanish, and Italian and in beta for other languages / regions.
- Compatible only with Android 4.4 KitKat
- Bug fixes
I had to toggle Touchless Control off and then back on to have it work after the update.
Update - March 12th - new version 4.3.11.1 (seems to just be bug fixes)

Wow, I'm impressed!
Sent from my XT1060 using XDA Premium 4 mobile app

This update is so awesome

This is a nice update, but here is hoping it is just the beginning. Why not add all kinds of stuff to it, such as being able to ask it the status of wifi, then turn it on or off. Google technically supports the feature, it just needs to be enabled in the phone.
With enough engineering effort the possibilities of Touchless Control and Active Notifications are near endless and could be one heck of a Motorola exclusive feature.

Pretty damn cool but looks like it doesn't work well with 3rd party texting apps.
For example, I'm using Hello SMS and instead of saying the sender's name, it says, "You have received a notification from Hello" and then the message.
---------- Post added at 05:33 PM ---------- Previous post was at 05:31 PM ----------
It's a lot faster though. Wow!

Took advantage of the new version on the drive home today. I don't use driving assist mode so the read notifications feature really rocks. It had no problems reading out the subject of an email I received, it read both text messages and a gchat I received. All while sitting in the holster clipped to my hip.

Just downloaded the update, very cool
Sent from my XT1060 using Tapatalk

After watching the movie Iron man a few days ago the potential of this is limitless! I would like my own personal Jarvis!
Sent from my XT1060 using xda app-developers app

What I like about the Moto X is that many of its key features (Active Display, Touchless Controls) are actually apps that can be updated independently of the ROM itself. And Google itself, with Maps, Hangouts, Chrome, Calendar, GMail, etc.... all of those are now just apps that have their own update schedule.
I know not being on the latest OS can be pain for other phones, but can we all agree that we're in a much better shape than the Android 2.3 days where apps were tied to the OS?

Any republic wireless user get the update? Still on 3.15.01.
No update available in play store.
Can the apk be side loaded?

DogzOfWar said:
What I like about the Moto X is that many of its key features (Active Display, Touchless Controls) are actually apps that can be updated independently of the ROM itself. And Google itself, with Maps, Hangouts, Chrome, Calendar, GMail, etc.... all of those are now just apps that have their own update schedule.
I know not being on the latest OS can be pain for other phones, but can we all agree that we're in a much better shape than the Android 2.3 days where apps were tied to the OS?
Click to expand...
Click to collapse
i really appreciate the foresight to move those types of updates to the play store. with that said as an att customer it still bites that we have not been updated to 4.2.2.

Thanks for updated sharing.. I am going now updated...:fingers-crossed:

Anyone know whether this can be installed on the Moto X if you are running CyanogenMod (or does it require something in the Moto Rom framework?). I'm guessing no, and can test it myself later, but it's such a killer feature that I have no interest in CyanogenMod right now otherwise...
Sent from my XT1060 using Tapatalk

lordloki77 said:
Anyone know whether this can be installed on the Moto X if you are running CyanogenMod (or does it require something in the Moto Rom framework?). I'm guessing no, and can test it myself later, but it's such a killer feature that I have no interest in CyanogenMod right now otherwise...
Sent from my XT1060 using Tapatalk
Click to expand...
Click to collapse
Then flash back to stock. Moto x stock rooted with gravity box is all you need. You got all the great features of the moto x plus the perks of being rooted and being able to customize your device.
MOTO X SLAPPED

lordloki77 said:
Anyone know whether this can be installed on the Moto X if you are running CyanogenMod (or does it require something in the Moto Rom framework?). I'm guessing no, and can test it myself later, but it's such a killer feature that I have no interest in CyanogenMod right now otherwise...
Click to expand...
Click to collapse
None of these core components (touchless control, active notifications, etc.) can be installed on the CM or other 3rd party builds.

[email protected] said:
Then flash back to stock. Moto x stock rooted with gravity box is all you need. You got all the great features of the moto x plus the perks of being rooted and being able to customize your device.
MOTO X SLAPPED
Click to expand...
Click to collapse
Yeah... because that's what I asked.... I'm not running cm, I'm running stock plus gravitybox. I asked a simple question - please improve your reading comprehension skills. And anyway, that is only sufficient until moto stops supporting the phone and cm is on android 5.0 and the x is stuck at 4.4.2....
binary visions said:
None of these core components (touchless control, active notifications, etc.) can be installed on the CM or other 3rd party builds.
Click to expand...
Click to collapse
That's what I figured. Thanks for confirming. Here's to hoping that the work being done right now that's in proof of concept phase will work out!

There was another update today, version is now 4.3.11.1

Steve-x said:
There was another update today, version is now 4.3.11.1
Click to expand...
Click to collapse
Yea, I just got it too. I don't see any thing new in the Play Store change-log though. Maybe just bug fixes?

The new Touchless Control is great. Has the latest update to Active Display been fixed to not break it?

The new update got me using it again. Bug fixes including something along the line of better hotword detection something of which was needed. Along with the read notifications. I'm falling in love with this phone all over again.
Sent from my XT1053 using Tapatalk

Statement from OnePlus: Don't use Bluetooth and WiFi at the same time!

I'm returning my OP3T due to bluetooth issues with multiple devices while streaming music, movies, etc. I've never had these same issues with my other phones (various Nexuses) or my tablets (Nexus 7, iPad Mini 4).
My RMA request from OnePlus was processed as I'm still within the 15-day guarantee window, but they had the audacity to include this in the message they sent me:
We apologize for the inconvenience that this has caused you.Before we process your RMA request, we would like to inform you that our wifi and bluetooth are using one antenna only so if you want your WiFi and Bluetooth to function accordingly, please use them one at a time.
Click to expand...
Click to collapse
What on earth?! Are they saying this is a design flaw?

There is no issue with using them at the same time at all. Maybe your device is faulty or, more probably, your bt hw is acting wrong. Never had any problem and I'm costantly with both in use.

I mean, I guess that makes sense, and I asked them about it in the RMA ticket, but it's also bizarre to be explicitly told not to use the features simultaneously by one of their support staff.

In my case both Bluetooth and WiFi work simultaneously exactly the way they should. What that OP employee said must be some serious bull****.

Very strange. I am also using both of them together without any issues

That is just a crazy thing for them to tell you. I think the vast majority of us use/keep on WiFi when at home, and then use our phones simultaneously with any number of BT devices: speakers, headphones, fitness trackers, etc. etc. etc. It's really the whole point of Bluetooth to be able to use these peripherals along with streamed music, videos; and not have to toggle BT and WiFi off and on all the time.
I read your other thread, and it doesn't seem to be a widespread problem; at least from responses so far. My thinking, is that you do have a defective phone. I use my 3T constantly with 4 different BT devices (car head unit, headphones, phone earpiece, speaker) and always have WiFi on, and it works almost flawlessly.

redpoint73 said:
That is just a crazy thing for them to tell you.
Click to expand...
Click to collapse
My thoughts exactly! I mean, OK, share the antenna or whatever, but have firmware that divides the time up so WiFi and BT aren't shouting at the same time. Even if they had separate antennae they'd still be close together and would cause interference, so the time-division would be important.
I was expecting "gee that's weird, let's get your phone fixed ASAP!" not "yer doing it wrong".

evilspoons said:
I'm returning my OP3T due to bluetooth issues with multiple devices while streaming music, movies, etc. I've never had these same issues with my other phones (various Nexuses) or my tablets (Nexus 7, iPad Mini 4).
My RMA request from OnePlus was processed as I'm still within the 15-day guarantee window, but they had the audacity to include this in the message they sent me:
What on earth?! Are they saying this is a design flaw?
Click to expand...
Click to collapse
Dude what exactly are you trying to inform us? Your problem is our problem also? Im not abusing my device with too many peripherals connected at tye same time.

ebautista said:
Dude what exactly are you trying to inform us? Your problem is our problem also? Im not abusing my device with too many peripherals connected at tye same time.
Click to expand...
Click to collapse
No, I'm literally saying that a OnePlus employee told me not to use Bluetooth and WiFi at the same time and that's why I was having problems with interference/disconnection (in spite of only connecting to one device, not doing anything too crazy, etc etc). They literally told me to "use them one at a time" (WiFi or Bluetooth) when using a 3T.

ebautista said:
Im not abusing my device with too many peripherals connected at tye same time.
Click to expand...
Click to collapse
Base on this other thread, the OP doesn't seem to have multiple peripherals connected at the same time: https://forum.xda-developers.com/oneplus-3t/help/crazy-useless-bluetooth-device-t3582925
He mentions 3 peripherals (car head unit, speaker dock, headphones). All those are media (audio) peripherals, so in use one at a time. Nothing here seems unreasonable. His point by mentioning "multiple devices" in the top post, is to point out the same issue occurs on each (so probably a matter of one peripheral not playing well).

Probably a cheap BT peripheral.

They have to fix it if its a hardware issue. They simply must.

@redpoint73 good to see you enjoying the OP3T. What did you do with the your N6P?
OP, never had issues with wifi/bt on. Good luck on getting your issue resolved.
Sent from my ONEPLUS A3000 using Tapatalk

Yeah. I use them together and don't have any issues.
Sent from my OnePlus 3T using XDA Labs

evilspoons said:
No, I'm literally saying that a OnePlus employee told me not to use Bluetooth and WiFi at the same time and that's why I was having problems with interference/disconnection (in spite of only connecting to one device, not doing anything too crazy, etc etc). They literally told me to "use them one at a time" (WiFi or Bluetooth) when using a 3T.
Click to expand...
Click to collapse
They meaning an employee told you. Not sure what its like in canada but here in the uk if you shop at pc world or in any of the phone supplier high street shops, you are better off asking them what side of your bread is best for to spread on, let alone any tech questions. They will always answer with the bottom side.

veroby said:
They meaning an employee told you.
Click to expand...
Click to collapse
It says right in the top post, "they" means OnePlus. Only use Bluetooth or WiFi one at a time, is what the message OnePlus sent to the OP stated, when he put in his RMA (service) request.
---------- Post added at 09:47 AM ---------- Previous post was at 09:37 AM ----------
Jxcorex29 said:
@redpoint73 good to see you enjoying the OP3T. What did you do with the your N6P?
Click to expand...
Click to collapse
Hey buddy! I actually know you from even before the 6P days (never owned one), but rather the HTC M8 forum section!
The M8 is still kicking. I use it as a WiFi-only device at home for my kids to watch Netflix, Youtube, and play their games.
I actually just upgraded from the M8 in February. That was a great phone; hard to let go of, as there was really nothing wrong with it (which is why it took me so long to upgrade). But I was finally ready for something faster, and with a better camera (as I take a lot of snapshots of the kids). And the nicer screen, and added security of the fingerprint reader on the OP3T is nice to have, also.

I knew that. I was just stating that these companies sometimes hire people whom know jack about what they're giving advice about. It's like asking an Irishman where the tax department is. He only knows we're the closest pub which sells Guinness.

matrixino said:
Probably a cheap BT peripheral.
Click to expand...
Click to collapse
Ehhhhh no, I think by process of elimination (sheer quantity) we can say it isn't, unless you mean the chip in the phone.
I have now tested:
- the TomTom factory navigation system in a 2013 Mazda 3 GT
- a Pioneer X930BT head unit
- a Monoprice #15274 wireless headphone set
- a weirdo Monoprice speaker that, admittedly, probably has exactly the same electronics as the headphones (makes the same noises, has the same number of buttons)
- a harman/kardon speaker dock
- a Microsoft Bluetooth LE mouse (Mobile Mouse 3600)
- an old Apple full-size Bluetooth keyboard, not LE (BT 3.0?)
- two FitBit Alta BT LE fitness trackers
Every single device was paired one-at-a-time, tested in airplane mode (obviously switching BT back on after), where they worked fine, then switching WiFi back on and streaming a video and trying to continue to use the device where they all eventually crapped the bed (random disconnects).
Every single one of these devices (except where BT LE is not available) works/worked fine on:
- Nexus 4 (battery is hosed)
- Nexus 5 (borrowed)
- Nexus 5X (wife's)
- Nexus 6P (dead now...)
- iPad Mini 4
- my Surface Pro 3
- Nexus 7 Wifi only
So by process of elimination, it's probably the OnePlus 3T. That's fine! I don't have anything personal against it. I was just absolutely baffled by how OnePlus (two different people now!) told me not to use WiFi and BT simultaneously, instead of like, "hey your phone is probably busted, let us fix it!"

veroby said:
I knew that. I was just stating that these companies sometimes hire people whom know jack about what they're giving advice about.
Click to expand...
Click to collapse
It may be what you meant, but it's not what you typed. You said "employees" (not specifying employed by whom) and started talking about PC/phone shops. So it made it sound like you thought the OP was quoting an employee from a (3rd party) phone retail shop.
In any case, the quality (or lack thereof) of the OnePlus customer/tech support staff (and their response message) is the whole point of the original post.

redpoint73 said:
It may be what you meant, but it's not what you typed. You said "employees" (not specifying employed by whom) and started talking about PC/phone shops. So it made it sound like you thought the OP was quoting an employee from a (3rd party) phone retail shop.
In any case, the quality (or lack thereof) of the OnePlus customer/tech support staff (and their response message) is the whole point of the original post.
Click to expand...
Click to collapse
Ok, I'll try not to be funny next time.

Will the OnePlus 5 support Snapdragon Voice Activation?

I know the OnePlus 5 will *officially* be released today and should come with more definite information, but I still wanted to ask and see what you guys think. Is this iteration going to support always on voice with Snapdragon Voice Activation? A while ago I was thinking of getting a OnePlus 3T but what I read about always on voice support made me nervous. While it wasn't officially supported, some could get it to work and others couldn't. If Oxygen OS doesn't support the feature on the OnePlus 5, what about Lineage OS?
My phone upgrade path in recent years has been Moto X > Moto X 2014 > Nexus 5X (current)... so not being able to utilize the processor's low power voice listening would be a deal breaker for me.

I have a motobz play and this is something I would like to see as well.. Is extremely convenient to be able to say something beyond okay Google to wake my device at any time..

My money will be on, "No."

Database Users

welcome