Hi
I owned an S8 on Verizon for a year or so and switched to Sprint's Bring Your Own Device Plan. One a Sprint SIM was inserted, the phone was rebranded and all Verizon apps were wiped off and replaced with Sprint. Fast forward a few months after, early June, I get a firmware update notification which I prompted to accept (as I have many times before for Verizon and Sprint updates). After the update, the phone worked for a few days and then all of the sudden gets stuck on the word Samsung S8 logo and restarts on its own. It keeps looping!
Resetting didn't work and I sent it to a store nearby (You Break, We Fix) and nothing could get this thing to go back to normal. I think the fact that the phone was on Verizon and was rebranded to Sprint is what caused the problem.
I downloaded Odin but can't figure out which version of the firmware I should use to flash the phone and get it to work. The original box that came with it says SM-G950UZKV and the SW-VER is G950USQU1AQC8. I don't care about the phone's photos/other data, I just want it to work again.
What firmware should I download to get the phone to work?
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So I grabbed the latest update from HTC to my buddy's 6800 a couple days ago. I ran the RUU and the flash went down without a hitch, problem is that the thing is stuck in roaming mode and when I hit 611 I will get verizon customer service instead of sprint, I flash it again and I get alltell customer service.
Anyone got any ideas why something like this would happen?
I thought that I could install the sprint carrier cab that I found here but that didn't phase it at all. Everything on the unit is still sprint branded, but the GPS isn't working and I pretty much stopped using it till I can fix it... Don't need a high bill in this economy. I've tried flashing it many times now, treating it like a game of roulette but I only get one of those two providers but not mine.
"I've tried nothing and I'm all out of ideas"
Hello all, my family all just got new phones. Both my mom and dad got the S4. I activated my dad's phone with no problems and everything is running great. It did not get the OTA update so it is still on 4.2.2. My mom's phone on the other hand has some issues. Right after activating and running initial stuff, I got the OTA update message, and decided to update that phone. it downloaded, rebooted, installed, and rebooted again. It seemed everything went fine.
Upon further setting up her phone, I noticed that there would be a notification about Sprint ID downloading a "Default ID" pack, and it trying to install it. But it would fail every time. Any changes to the internet connection (going from 3g to wifi or vice versa) would trigger Sprint ID to start up over again and download and fail to install. This kind of gets annoying after a while. Since my mom's phone is not rooted, I can not freeze or uninstall the Sprint ID apk. Force closing it does not help, because it starts up again when changing internet. I spent a good 30 minutes with the Sprint Chat online with no help. Even factory resetting does not fix the problem. Sprint could not help, and forwarded me to a Samsung chat person online. After 20 minutes with that person, they said that they went through all troubleshooting steps and could not help and asked me to call their hotline (which is open on Monday).
The odd thing is, according to Sprint's website, Sprint ID isn't supported on the S4, and my dad's S4 with 4.2.2 does not have it. could the 4.3 update have accidentally added Sprint ID? Is there any way to remove Sprint ID without root? Or root with 4.3, and somehow flash back to stock 4.2.2 without messing with knox? I can try going to the Sprint store tomorrow and see if they can do anything, but I would rather try alternatives first.
on the phone that's already taken the 4.3 update you cannot go back to stock 4.2.
You can however root. Then install titanium and freeze the 'sprint installer' and sprint id applications.
Just wait 'till tomorrow do not take any risks because it's your mother's phone and she wont need root. Service will flash a rom to it hope it will fix it. Have a good day
Sent from my E-Tab10 using xda app-developers app
Yes, take it to Sprint and have them fix it. You did nothing wrong so it shouldn't be upu problem.
Sent from my SPH-L720 using Tapatalk
So I went to the Sprint store today, to see if I can get my mom's phone fixed. According to the technician, there is nothing they can do until Sprint pushes an update to fix this problem. The technician tried fixing a previous customers phone with the same problem, and came to this conclusion. He even said switching out the phone wont help because eventually the 4.3 update will push to that one and might glitch like this phone. I guess I will hold back on updating my dad's phone when he gets his OTA.
I have temporarily fixed the notification by turning off notifications for Sprint ID, so it wont keep on popping up, but I do not know if it will try to download in the background or not.
I heard Sprint was going to push an update to fix the Knox notification showing up when switching to wifi on the S4 and Note 3, and hope they might attach a fix to this in the update.
chaosacolyte said:
So I went to the Sprint store today, to see if I can get my mom's phone fixed. According to the technician, there is nothing they can do until Sprint pushes an update to fix this problem. The technician tried fixing a previous customers phone with the same problem, and came to this conclusion. He even said switching out the phone wont help because eventually the 4.3 update will push to that one and might glitch like this phone. I guess I will hold back on updating my dad's phone when he gets his OTA.
I have temporarily fixed the notification by turning off notifications for Sprint ID, so it wont keep on popping up, but I do not know if it will try to download in the background or not.
I heard Sprint was going to push an update to fix the Knox notification showing up when switching to wifi on the S4 and Note 3, and hope they might attach a fix to this in the update.
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Thanks for the update! the auto install of the Sprint ID on my gf phone was driving me crazy..
chaosacolyte said:
Hello all, my family all just got new phones. Both my mom and dad got the S4. I activated my dad's phone with no problems and everything is running great. It did not get the OTA update so it is still on 4.2.2. My mom's phone on the other hand has some issues. Right after activating and running initial stuff, I got the OTA update message, and decided to update that phone. it downloaded, rebooted, installed, and rebooted again. It seemed everything went fine.
Upon further setting up her phone, I noticed that there would be a notification about Sprint ID downloading a "Default ID" pack, and it trying to install it. But it would fail every time. Any changes to the internet connection (going from 3g to wifi or vice versa) would trigger Sprint ID to start up over again and download and fail to install. This kind of gets annoying after a while. Since my mom's phone is not rooted, I can not freeze or uninstall the Sprint ID apk. Force closing it does not help, because it starts up again when changing internet. I spent a good 30 minutes with the Sprint Chat online with no help. Even factory resetting does not fix the problem. Sprint could not help, and forwarded me to a Samsung chat person online. After 20 minutes with that person, they said that they went through all troubleshooting steps and could not help and asked me to call their hotline (which is open on Monday).
The odd thing is, according to Sprint's website, Sprint ID isn't supported on the S4, and my dad's S4 with 4.2.2 does not have it. could the 4.3 update have accidentally added Sprint ID? Is there any way to remove Sprint ID without root? Or root with 4.3, and somehow flash back to stock 4.2.2 without messing with knox? I can try going to the Sprint store tomorrow and see if they can do anything, but I would rather try alternatives first.
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I just received a replacement phone that is having the same issue, and it's on 4.2.2 - has not received ota update notice. In addition, the CF Root Procedure which seems to work for most everyone is not rooting my phone.
I was running tx_dbs_tx Hybrid X 3.0 up until this morning when my phone suddenly kept popping up the Data Roaming Guard. Whenever I would attempt to make a call, it would alert me to a Verizon error to reboot my phone -I am on Sprint. I flashed with Odin the stock OK1 software, and besides having Knox and ItsOn back on my phone and battery life being horrible once again, I am still receiving the Data Roaming Guard splash screen and still receiving the Verizon error when making calls. I was able to make a single call after using the Activate Device self-service, but it didn't even last 20 minutes.
Again, back on stock OK1 ROM from Sammobile, re-rooted with Freeza's OK1 stock kernel, SuperSU Beta 2.52, any help would be greatly appreciated.
BGray210 said:
I was running tx_dbs_tx Hybrid X 3.0 up until this morning when my phone suddenly kept popping up the Data Roaming Guard. Whenever I would attempt to make a call, it would alert me to a Verizon error to reboot my phone -I am on Sprint. I flashed with Odin the stock OK1 software, and besides having Knox and ItsOn back on my phone and battery life being horrible once again, I am still receiving the Data Roaming Guard splash screen and still receiving the Verizon error when making calls. I was able to make a single call after using the Activate Device self-service, but it didn't even last 20 minutes.
Again, back on stock OK1 ROM from Sammobile, re-rooted with Freeza's OK1 stock kernel, SuperSU Beta 2.52, any help would be greatly appreciated.
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Do you live in a 4G Sprint area? If not this EXACT same thing happened to me and my wife right before they started 4G in our area. Even service calls went to Verizon first. Evidently even the Sprint reps had no idea that 4G was getting turned on in my area, they had me do all the #* dialer codes and both our phones said we were in roaming for like a day or two.
ianmb said:
Do you live in a 4G Sprint area? If not this EXACT same thing happened to me and my wife right before they started 4G in our area. Even service calls went to Verizon first. Evidently even the Sprint reps had no idea that 4G was getting turned on in my area, they had me do all the #* dialer codes and both our phones said we were in roaming for like a day or two.
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Yes, San Antonio was one of the first markets with Sprint to have 4G WiMax and then 4G LTE. It had been running just fine for months, but suddenly stopped working. Even after flashing stock back on without root or any added apps besides Sprint's auto-downloads, it still had the problem. Took it to the store yesterday and baffled them all for 2 hours before they ordered me a replacement. They even tried a new sim card because I told them that I've had problems intermittently in the past with the Roaming Guard popping up and forums stated it could be a bad sim card. The Sprint # codes wouldn't even work. Anyways, they ordered me a replacement- won't have it until Tuesday but thanks for the response. I had never heard of anything like this happening before and it struck me as odd. I even checked the settings for the network and they all checked out fine, Sprint store reps did the same and were just as perplexed as I was.
Mine was doing almost the same. Seemed like it had to go to verizon when it would go between towers. Then back to sprint. So I did the ##72786# that is suppose to launch the hands free activation. Although it didnt launch it(due to custom rom), it did run the provisioning stuff and fixed mine. Hasn't went to roaming yet.
No promise it will work. But hopfully it will fix yours. Assuming you are on a note 4.
Txdaredvl said:
Mine was doing almost the same. Seemed like it had to go to verizon when it would go between towers. Then back to sprint. So I did the ##72786# that is suppose to launch the hands free activation. Although it didnt launch it(due to custom rom), it did run the provisioning stuff and fixed mine. Hasn't went to roaming yet.
No promise it will work. But hopfully it will fix yours. Assuming you are on a note 4.
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Yes, I am on Sprint Note 4, but the pound codes wouldn't even work. As soon as I put in the last # sign it just cleared out the dialer. I found a complete list of # codes on sammobile or samfirmware site, can't remember which, and even Sprint attempted them. I had flashed back to stock available on Sammobile prior to going to Sprint, but it still didn't work. You don't think different flashes or ROMs or kernels could have caused this do you?
Anyways, I have the insurance through Sprint and have a new one on the way Tuesday. I just hate not being able to figure out a software related problem. I was also trying to find a way to do it manually while rooted, but couldn't find the right edits because I cannot even remember how to get into the correct settings at the moment-mind cluttered with too many projects.
I appreciate all of the responses though and really enjoy learning about my device on xda and hope to either create my own apps or even cook a ROM in the near future.
Hello, First time poster, and quite frankly a noob at a lot of this. Here's my issue, i have a at&t Samsung Galaxy S4 that i recieved from a family member that was stuck in a serious boot loop. Only way i could get it to come back was to flash the stock firmware, which worked excellent....now my issue, it seems like about 98% of the time i have the "No Service" icon up top. I got the phone locked through at&t but have since unlocked it to use on Straight talk, as thats what i was originally advised to do by an at&t member (turns out I didnt even need to do this in the first place as ST is just using the at&t towers as a reseller). Unlocked phone, still no service. I had ST previously in a Galaxy S2 in my current location and service was superb, so i know its not a carrier issue. Is it possible that when i flashed stock rom, that i missed something? I checked around and it seems like my modem is updated to the latest setting. When i switched it to ST after about 30 minutes the signal popped up and it seems like as soon as it showed up, it was gone again. Since that point i've been able to make 1 call (I activated ST about 4 days ago) and that call was today, with only 1 bar of reception. Shortly after that call the signal dropped completely again. I am at a complete loss as to why it refuses to get any reception. I was thinking maybe the modem needs to be updated, but the wifi works perfect, and the reception seems to show up (just as 1 little bar) rarely. Anyone have any ideas?
Also, as a little side note, i have done a hard reset a few times and to no avail at fixing the issue. I assume since at certain times i do get the little "1 bar" connection that its not a hardware issue but a software issue thats withholding the phone from reaching potential reception. Any help would work wonders as i've paid the $60 for the BYOP Straight talk.
Which firmware did you flash as the latest firmware is 5.01 and there is no stock rom from att for this version.
Reynolds_____ said:
Hello, First time poster, and quite frankly a noob at a lot of this. Here's my issue, i have a at&t Samsung Galaxy S4 that i recieved from a family member that was stuck in a serious boot loop. Only way i could get it to come back was to flash the stock firmware, which worked excellent....now my issue, it seems like about 98% of the time i have the "No Service" icon up top. I got the phone locked through at&t but have since unlocked it to use on Straight talk, as thats what i was originally advised to do by an at&t member (turns out I didnt even need to do this in the first place as ST is just using the at&t towers as a reseller). Unlocked phone, still no service. I had ST previously in a Galaxy S2 in my current location and service was superb, so i know its not a carrier issue. Is it possible that when i flashed stock rom, that i missed something? I checked around and it seems like my modem is updated to the latest setting. When i switched it to ST after about 30 minutes the signal popped up and it seems like as soon as it showed up, it was gone again. Since that point i've been able to make 1 call (I activated ST about 4 days ago) and that call was today, with only 1 bar of reception. Shortly after that call the signal dropped completely again. I am at a complete loss as to why it refuses to get any reception. I was thinking maybe the modem needs to be updated, but the wifi works perfect, and the reception seems to show up (just as 1 little bar) rarely. Anyone have any ideas?
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If your wifi is working perfect, then modem is not your problem. I have never used Straighttalk but you mentioned that ST is using the AT&T towers so there might be a problem in your simcard registration. Call the ST customer service, tell them your problem and ask them to reprogram your simcard with your phone IMEI. See that would solve your problem.
My S10+ will not detect the day one OTA update. I check every day and it says software up to date even thought its still on G975USQU1ASAT. AT&T says to contact Samsung and Samsung says to contact AT&T. Anyone else had this problem or have any idea how to fix it? I've already tried factory reset, clearing cache and data on the updater apps with no luck.
Do you need to be connected to WiFi or have a certain battery level? Try charging to 100% and connecting to WiFi then manually search for the update.
What I had to do is go into the date and time and shut off auto time update and manually set it 2 days a head then mine found the update.
loffer said:
My S10+ will not detect the day one OTA update. I check every day and it says software up to date even thought its still on G975USQU1ASAT. AT&T says to contact Samsung and Samsung says to contact AT&T. Anyone else had this problem or have any idea how to fix it? I've already tried factory reset, clearing cache and data on the updater apps with no luck.
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Two options:
1) Borrow someone else's sim or ask At&t for another
2) Download the S10+ OTA and update via SD
Did you put the sim that came with it in? I used my old sim and had the same problem till I changed the sim card.
Sorry for the late response and thanks for the suggestions. Just returned from vacation so I will try the suggestions. Also yes I used the sim they sent me. I suspect something got messed up in the sim provisioning as I came in as a new line then ported my number in. I will try putting my wife's sim in and report back. Thanks again!
Mine wouldn't detect an update. I'm only using mine on wifi as this one is just a spare phone for now.
To get the update though I needed to put in my att dim and put the date a week in the future. That's the only way I was able to actually get it to check the server.
I'm having the same exact problem. I purchased my S10+ directly from Samsung, but it was the AT&T model. I've been stuck on the ASAT baseband with the Feb 1 Security patch since day 1. I've been on the phone/chat with AT&T for the last 3 days. Each time they've promised that they have pushed the update to my phone, and every time I check, I get the "Software is up to date" message. I just tried setting the date to next week, restarted, and checked for the update..still nothing.
The same thing happened to me with my Note 8, but I was able to get around it using ODIN. I've told AT&T that I'm not paying my bill until this is resolved (like that's gonna do anything). Anyway, I'm at the breaking point on this, and not getting anywhere fast.