Hi. My son purchased this tablet (foolishly) from someone on Offerup. (Didn't even bother to ask the guy to unlock it or if it even worked.. Battery was completely drained..)
After his purchase they deleted their seller account and I have no way to contact them.
I come to the community of G.O.A.T.S. with an issue.
The issue is that the device has a password, and I'm unable to factory reset it because of a message that says: "MDM does not allow factory reset.. Device will now restart".
I've seen the videos where people get to the screen where they use the encryption password incorrectly a few times and the device completely wipes itself.. I'm however unable to get to this screen due to the password currently present on the device. The only thing I can think of would be attempting to flash away the files with Odin, but i'm unsure how.
We even tried a few common passwords, but none of those worked. It says device locked by IT administrator, but we've gotten that message to go away and now it just asks for a password, which we have no way of finding out. Based on my understanding, the device is in retail mode and that will have to be removed for it to function fully.
Anyone have any suggestions or workarounds? I've been browsing through the forums for awhile and haven't seen any indication of what to do.
Please help
My friend purchased the same tablet with the same MDM block on it. I haven't found a single reply or workaround on this as well. Thankfully he got it at an auction for $2 so not a big deal
Related
Hi all,
i just bought a Nook color from a Ebay Guy.
He told me he rooted the nook color, and use a reset factory before sell me the nook. and now the product is new.
I Power On the nook color, choice my wifi connection = > OK
But i can't register ... and use the nook color :'(
i write my informations :
name/firstname, email and password, and i have a message :
"sorry we re having trouble setting up your nook color. Please shutdown the device and try again."
After reading some posts, i think that this guy registered his account, and now it will be impossible for me to use the Nook color ?
I don t know his NC mail/password ...
If someone can help me, thx by advance.
I saw that when I was typing the wrong account password. After you fail to login a few a times it just defaults to that even you it is a separate attempt to register.
Try going into /setting/device info/erase and deregister the device. or poweron while holping volume and home button at the same time.
If that does not work you can try doing a full reset. That's where you boot the device and a few seconds after the N logo appears you hold the power button to power it off and then reboot it. Do that 8 times and then during the boot process it will reflash the device.
Then do the deregister or power+vol up+home.
I too have this "sorry we're having trouble setting up your nookcolor. please shutdown and try again" message
I just bought this nook it was sealed and I got this message after first boot I have tried the 8x reboot trick, and the 3 finger salute to reset it but every time i try it fails to register
Help?
EDIT: When I say it fails to register...it doesnt even give me a chance to input my bn account info...
Bump. Has anyone heard of anyone else having this registration issue at all? Not a major deal for me as I have all my books backed up on my computer and I think I can just load them on the SD card and read them, but I won't be able to buy any from BN using the nc...
slvdc1 said:
Bump. Has anyone heard of anyone else having this registration issue at all? Not a major deal for me as I have all my books backed up on my computer and I think I can just load them on the SD card and read them, but I won't be able to buy any from BN using the nc...
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Click to collapse
I could live with not registering but i`d like to get past the damn screen!!
Off to search....some more
Hi. The ebay guy sended me his account and we changed the email on the website. It s working now for me
TainT said:
I could live with not registering but i`d like to get past the damn screen!!
Off to search....some more
Click to expand...
Click to collapse
There is a method of getting around the screen that works its on the nookdev site:
http://nookdevs.com/NookColor_Factory_Mode/Skip_Out_of_Box_Experiance
When "tapping" the power button i did a little more of a 1 second press for it to work for me. also wait a second before hitting the corners. then you get to the normal screen.
Hope this helps
Turned out an error on my part.
Had skipped the all important boot with the "n" key and "Power"
Consider it step 2 of the reset "8 failed boot attempts"
slvdc1 said:
There is a method of getting around the screen that works its on the nookdev site:
Click to expand...
Click to collapse
Thank you very much for this. I got the same error and was wondering if it is possible to skip it. It took me about 10 tries to get the right timing but I was able to skip OOBE. I don't plan to use BN service anyway.
I am having the same issue on my backup nook. It was registered once. I auto-nootered it. Then wiped it because of crashing problems. I did 8 failed boots wipe, then the "N" + Power wipe. Now it will not register. I used the bypass OOBE steps and can use the Nook now, but I need to register it. Could there be a hardware issue? I called B&N last night. They placed a ticket, but had no other solutions.
Edit: Issue resolved. I called B&N support again and informed them that I already had a ticket and tried both of the reset steps. They informed me that I had a failed deregistration attempt of the Nook. They manually deregistered the device and I was able to login.
Anyone want to sticky this?
Registration Issue
I had the exact issue described here yesterday and had to call B&N for help. I made the mistake of creating a SECOND B&N account from my NOOKcolor afer reimaging with autonooter. B&N does not allow you to have two email addresses/accounts registerd to one NOOK inorder to protect the content I would have downloaded with my first account. Once a conflict is detected, they remotley wipe and reset your device. F*cked up right?? I dont remember reading this warning in the instructions.. but in all fairness, I never did read them entirly.. The devise was wiped as soon as i opened the SHOP.
The B&N tech suppport rep was very helpful. Thanks to this article I was sure this was the issue. They loacated the second account/email address I registerd my nook to via serial number and deleted that account for me. The registration process still would not work so he had to register the device on their end. After, I used my original account/email info to complete the registration process successfully. He also could not confirm my waranty or somehting along those lines. I was concerned that he can see something posted to my account that voided my nook warantay because it was rooted. He said that I would be getting "updated" and because i purchased my device 14 days earlier, he extened my warantay for a year from today!! I imediatly noticed something was different. The wirless utility was now defaulting to "SHOW PASSWORD" when configuring WiFi and the text was noticeably different. Concerned but satisfied, I burned a new image with autonooter and proceeded to root. The Nook would not boot past the N logo screen. I tried several times but it would not boot and root. I wiped the devise to factory defaults once more and loaded autonooter with success. Everything seems to be back to normal and device if functioning flawlessly.
I hope this helps anyone who thought B&N just F'd them
I also bought the NookColor as a gift off eBay. The seller said it was "new," but that someone in his family may have used it briefly before they did a factory reset.
I took this at face value, but I didn't realize that B&N links each Nook to a secure account and that link is not affected by wiping the device whatsoever.
So, we got the "Sorry we're having trouble" error and no amount of fiddling on our end helped.
Finally, on my second call to technical support, I was told that my device (which they located in their system by serial number) was paired to someone not me. Therefore, that person would have to call them and authorize them to have their name unpaired from the Nook. They would under no circumstances proceed any further with just me.
Apparently, they wanted the name of the previous account holder / owner, the date of purchase and a credit card number associated with the account. Hopefully, I can get in contact with the eBay seller and he is willing and able to jump through these hoops. Otherwise, I may have just purchased a pretty expensive paper weight.
gboybama said:
I also bought the NookColor as a gift off eBay. The seller said it was "new," but that someone in his family may have used it briefly before they did a factory reset.
I took this at face value, but I didn't realize that B&N links each Nook to a secure account and that link is not affected by wiping the device whatsoever.
So, we got the "Sorry we're having trouble" error and no amount of fiddling on our end helped.
Finally, on my second call to technical support, I was told that my device (which they located in their system by serial number) was paired to someone not me. Therefore, that person would have to call them and authorize them to have their name unpaired from the Nook. They would under no circumstances proceed any further with just me.
Apparently, they wanted the name of the previous account holder / owner, the date of purchase and a credit card number associated with the account. Hopefully, I can get in contact with the eBay seller and he is willing and able to jump through these hoops. Otherwise, I may have just purchased a pretty expensive paper weight.
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Click to collapse
That would be so effed up if the seller doesnt help. Hopefully they will do what is right. But if you do end up with an expensive paperweight. Just flash CM7 to your nook and you will still have a fully functional tablet. Yes you loose the stock b&n experience. But you get so much more out of CM7 anyways.
Good luck!
Sent from my Droid X using Tapatalk
Thanks Racks.
UPDATE: As of today, issue solved. Both the eBay seller and B&N got together and joined my B&N account to the Nook rather than the one that was already paired.
Joy!
My nook just says register then I received an error sorry we're having trouble setting up your nook please shut down the device and try again please I need help . Terri
Hello,
So here is the thing: I sold my phone without knowing that there is such thing like frp. I did factory reset/wipe from recovery, packed a phone and sent to new owner. Today he received a phone and mailed me that he cannot log in because it asks for old gmail account. At first I tried to find some sort of bypass but guy didn't have otg cable so I decided to change my password to temporary one, give it to him while being on the phone, then give him code that I received(two factor authentication) and he tried to log in but it just kept coming back to login screen. I read that there is such thing like 72 hours lockdown when password was changed. I told the guy to go and buy otg cable and then myself changed gmail password to new one again. And here are my questions:
1. After 72 hours which password is it going to require? The working one, the last changed or the password that was last used on that device?
2. Is this method still relevant with Android 6.0 - https://www.youtube.com/watch?v=DJ8_qbj1DPQ ?
3. Is it possible to just arrange warranty repair and get it unlocked in Samsung repair center?
4. Do you know any other solution that could help me?
You sold the guy a non-functioning phone and it's your fault. Give him his money back.
Hello. A have bought a phone from Ebay, and cant sign in to google account due to security reasons (thanks google)
Contacted the seller, to provide me his acc/pass, but its useless. I am getting the same error. Can some1 help me solve this problem please?
Sounds like you purchased a stolen device.
This is FRP, Factory Reset Protection, and it's new on Lollipop/Marshmallow (can't remember exactly)... If a device associated with a Google account is factory reset, you MUST have the Google account credentials that were on the device prior to the reset to use the device again, a simple yet effective theft deterrent but can be a problem for consumers uneducated to it in the secondary market.
It is a very similar to approach to how Apple has done it for years and Windows Mobile has adopted a similar concept with Windows 10 Mobile.
On a few devices there are work arounds, but I am not aware of a working one on the Moto X.
BTW, if the seller changed his password or security method (like turned off 2-step authentication) recently, the phone is locked out even with the correct credentials for 24-72 hours depending on security patch applied to the device.
Oh, and a super simple way to avoid this... Delete all Google accounts on the device prior to a factory reset and wait a couple minutes (ensure you have an active Internet connection) then perform the reset.
i supose thats is becose the seller turned on the 2 step autentification.
idk, should i wait those 72 hours? or mby contact motorolla support?
TrunksMD said:
i supose thats is becose the seller turned on the 2 step autentification.
idk, should i wait those 72 hours? or mby contact motorolla support?
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Click to collapse
Up to you, but Moto/Lenovo won't help at all since you are not the original owner with a matching serial number receipt. No one will or can help you except the person who know the Google account and password that was on the device when it was reset.
The whole point of FRP is it isn't capable of being bypassed, even by the manufacturer, otherwise what's the point of it? If you could definitively prove ownership to Moto they might help, but you can't since you were not the original purchaser of the device and you really don't know what happened to it before you got it.
Unfortunately, unless the seller can be of assistance or is willing to take it back, you're pretty much out of luck. You could file a PayPal claim against the seller if they won't take it back and the device was not as it was presented in the listing though.
the seller provided his acc/pass for the device, i have even the original purchase receipt (amazon.it)
btw. i have contacted motorola support, and they said to wait 72 hours, then to try to log in again
TrunksMD said:
the seller provided his acc/pass for the device, i have even the original purchase receipt (amazon.it)
btw. i have contacted motorola support, and they said to wait 72 hours, then to try to log in again
Click to expand...
Click to collapse
Then things are different in your country than mine... Moto won't even talk to someone in FRP who isn't the original owner. Good luck, hope it works out.
Just because the device has prior credentials on it, doesn't mean it's stolen. In fact I would the majority of the time it isn't, but all the "experts" on these forums offer that as their only advice, because really they don't have any idea how to bypass. Thanks "experts"
https://forum.xda-developers.com/showpost.php?p=64604318&postcount=2519
And as always, sign out of you google account before any reflashing of any kind of new or resetting default factory resetting the OS. Recovering the OS through TWRP does not require sign out of the google account.
Hey guys,
Got a problem with a used phone I recently bought on ebay. The former user activated the factory reset protection and forgot to remove it before wiping.
Phone is completly stock and bootloader is locked. Security patch from october 2016.
At some point in the setup wizard I can only proceed with the log in Data of the former user.
I thought I could manage that but seems to be quite tough.
Already made it to the settings but couldnt activate developer settings (tapping on build no didnt do anything, i guess because no user profile is activated but I cant add one). Next method is using google now cards to download an apk. The doesnt work for me since no google option appears under settings. As far as I'm informed it is not possible to perform a factory reset via fastboot unless oem unlock is activated which I cant.
Is there a way to reset the phone or do I have to contact the seller and ask for his Account which is is kind of akward but its his fault at the end. Didnt knew about that since now.
Best regards
Ok, solved it myself.
Case closed
Please Help Me Before I Lose My Mind. "This device is locked because of ..."
I bought a used Note 4. The seller met me at a Tmobile store so I could verify it had a good IMEI and had been fully paid for, etc.
I thought everything was good. Then when I tried to use it, I got a little message from Samsung. "This device is locked because of an abnormal factory reset." It wanted me to sign into my Samsung account, which I don't have. I called the seller back. He was very apologetic and provided me with the password and account name he had been using. When I tried entering them, the response was "Processing failed." That's it, just "processing failed." The account name and password are correct, because if I change them, then I get an "invalid password, etc" message. The seller tried changing his password, but the phone rejects the new password as invalid. The seller is willing to give me my money back if we can't get the phone working, but he says he doesn't want to call Samsung because he's had a terrible experience talking to them in the past and believes they will not be helpful to us now. Googling this issue has convinced me he may be right about this.
So I have one day to try to solve this problem on my own. If I can't fix it by tomorrow, the seller is just going to give me my money back.
I really want to keep this phone as I have been waiting forever for an affordable Note 4 for my carrier to pop up.
Can you help me? What should I try? I have already done a factory wipe/reset from the bootup menu, which changed nothing ...
flash new/different software with ODIN?