I have X01BDA. I'm using dual sims from airtel.
There seems to be some issue with network strength. Randomly, at any time of the day, both of my sims loose network completely. I recover network after 4 or 5 seconds.
I read somewhere in Asus forums that wiping cache in recovery will fix the issue. I tried that, but it didn't work.
I am attaching screenshots below. As you will see in them, airplane mode isn't turned on, otherwise it's icon will be lit up blue and there will be its icon visible on the task bar.
Both sims are working fine on other phones.
I am on stock ROM, unrooted, bootloader locked.
Same here too. I am using Jio and Airtel. Jio sim faces total signal drop occasionally most commonly while the phone is locked.
I took my Zenfone to asus service centre last weekend. they kept my phone with them for 2 hours waiting for the network drop event to occur. sadly, it didn't happen in front of them. I have showed them video proof taken with a screen recorder, but they needed to capture that event in real time to find what is causing the issue. As per them, hardware is fine, so that has been crossed out of the list.
Same problem here. Have you found solution? Thank you.
Related
Guys
any of you had any bother with your mobile signal?
I'm on Vodafone and from this morning my signal bars are empty and I have no mobile signal.
I tried selecting Vodafone and Automatically select from the mobile signal menu, never made any difference.
I did a factory reset of the phone and it worked great, logged into google, restored my apps etc and it was all good
Then 5 minutes ago the same happened again, no signal and nothing I do makes it come back on bar another factory reset???
I've tested my sim in another phone and it is fine, no drop outs, no issues, I hope it's not a faulty phone (
Any one else had similar or can think what would be causing this?
Thanks
UPDATE -
Happened again, no signal bars, no connection
so this time rather than a full factory reset I removed the apps I had reinstalled, which were Spotify, Facebook, Twitter, Tapatalk and Whatsapp, rebooted the phone and my signal is back to full strength again???
Could one of the above apps be the problem?, is that even possible?
Its got to be some software problem.. These apps cannot cause such a problem
thats what I thought.
I've left the apps off for now, and if the signal seems ok after a couple of hours I will start putting the apps back on one by one and see if anything obvious happens.
The only App I thought maybe could cause it would be whatsapp as it ties in with your mobile number.....I'll see what happens throughout the day
happened to me once, all I did was put it into airplane mode and then back out of it again, and all was well
Same thingg happened to me. I'm on tmo though. Its defective. Waiting for replacement
I take it you've all changed your SIM cards to be on the safe side?
My experience is that the signal does have a tendency to drop out in weak reception areas and is slow to pick it back up again. I'm on vodafone in the UK.
I'm on orange and today I had nothing but problems. Dropping signal and everything I am not sure if orange is having problems. Had a HTC one s before never lost the little H above the signal bars.
Should I look at getting a replacement sorted.
Sent from my Nexus 4 using Tapatalk 2
I'm having the same problem with T-mobile in the US. It seems to mostly be an issue for me in areas of weak coverage. A reboot or any other way of resetting the phone connection fixes it, but still...
Been happening all day. Even now I have no mobile signal and yet I am on here using mobile data.
Usually a full reset would bring the signal back for a while then it would go again. On one occasion putting it into aeroplane mode then back again worked, but only the once. It looks like I'm taking it back this weekend unfortunately.
i had this issue when i first got the handset on o2, but after a while and me putting the o2 sim in, it picked up signal, swapped out for my orange sim and hey presto started working fine. It's been like that for a week now, but last night the battery died when i was asleep and after a charge this morning, no signal again on my orange sim. I'm in work now so cant swap out for my o2 sim as its at home, but will try and borrow somebody elses sim to test when they get in the office later this morning, Very annoying!
same issue discussed here: CLICK
Just tried another sim, o2 this time. Same issue, so back to shop on Saturday. Question is do I get another one or plump for the sIII or an htc
I need help this is driving me insane!
I've been running Dynamic Kat Rom for about 6 months or so now. Everything was working fine then all of a sudden a week or two ago I noticed my mobile data is not enabling at all.
I can only connect on Wifi and only receive SMS.
I've tried
- Messing will all the data/network settings
- Turning Mobile Data on and off -- no effect
- Toggling Airplane Mode on and off as suggested in some places
- Wiping everything but Data and reflashing latest ROM
- Reseating the SIM card
- several other things I forgot..
I do see the carrier information in the top left (AT&T) and I am getting signal bars.. but not indicator for 4G/LTE/etc
I've been messing with this for a week now and it's driving me insane.. I can't get a connection anywhere unless I'm on Wifi.
Anyone have any suggestions? I'm not super phone savvy, but willing to try any suggestions anyone may have.
Hmmm.. weird.
So I called AT&T and asked them about it.. figuring it could possibly be a carrier issue.
They told me to try things I had already done 100 times.. turn the phone off and on.. turn wifi off... etc.
I turned Wifi off... (which I had done 50,000 times before) and 4G popped up.
I guess they did something. So.. guess it's resolved.
Problem has returned.. same issue. I will have 4G signal for hours and then all of a sudden it will drop completely and I can't get a data signal no matter what I do.
I see AT&T in the corner and have signal bars, so I AM getting some kind of signal.. but no data connection whatsoever.
It seems completely random and intermittent.. I can have data signal for days with no issues then I will lose it for days.
Restarting the phone 5-20 times sometimes fixes it.. but that's about it. Anyone have any ideas what could be causing this?
Bad signal / carrier issue?
Call them and report a fault in your area?
I have called them multiple times, they will reset the signal.. sometimes it will come back right away, sometimes it wont.
And this happens regardless of where I am. I know for a fact where I am right now has a great signal strength. I get 4-5 bars on average. But this also happens at home as well about 20 miles away, which also has a good signal, or anywhere I go really it can happen. This isn't in the middle of nowhere either, it's smack in the middle of SoCal (LA/OC)
I'm beginning to think it may be a SIM card issue or a hardware issue with the phone. I'm going to try asking them to send me a new SIM card.
Another thing I will notice is when I have a working 4G LTE connection, and I'm on Wifi... it will sometimes CONSTANTLY switch back and forth between wifi and 4G like every 10 seconds, even when I have full signal strength on Wifi and 4G.
Disable Smart Network Switching in WiFi settings
it's nothing but a buggy headache, disabling might fix most of your problems, almost certainly the constant switching back and forth
Yeah forgot to mention I have disabled that. It's disabled now. It solves the constant switching back and forth (when I actually have a data connection), but that's kind of a separate issue as the losing data connection.
I have an SGH-I337M on the Bell network. After a flight, I took the phone off of airplane mode and it did not regain service. After a restart service reconnected (data and texting) but then disappeared after a minute. Generally, I do not get "No Service" errors and I have never gotten "SIM Card Removed", the bars and LTE in the corner persist although nothing seems to come through. I did some searching and found this thread:
http://forum.xda-developers.com/galaxy-s4-att/help/service-problem-i337mvlufni2-t2977997
and gave the instructions a shot. I was able to use data and text for about 5 minutes initially, but since the first boot it has reverted to the original problem (coincidence?). I also took the phone in to a repair shop and had the SIM tray replaced, which did not solve the problem either. I have tried using ODIN to return to stock (I337MVLUFNI2_I337MOYAFNI2_BMC) and have tried CM11 and unofficial lollipop releases. The issue is identical in all cases.
I'm really hoping I missed something obvious here.
Thoughts?
https://www.dropbox.com/s/yr1p2u7rffnzdgc/11082962_10203649237567940_2128062907_n.png?dl=0
Tested my SIM in another phone and it worked perfectly. Tested different SIM in this phone, same issues.
Bump.
The same issue here. The service/network is lost a few minutes after reboot. When I reboot my phone everything works perfectly fine - call, sms, switching to airplane mode, navigating through Mobile Networks menu items (in Settings->Connections->More Networks->Mobile Networks). After 5 minutes all those features/apps stop working. Everything looks normal but when I start one of those apps, the app hangs/freezes and stays frozen. For example when I try to place a call, the app is stuck in 'Dialing....' process and stays like that forever. When I try to end the call the app is not responding. The same thing with all apps that need/use network. All those apps stay frozen when started. Notification bar is showing I am connected to the network and network icon is showing strong signal. I tried different roms including stock rom but that didn't help. Looks like a software issue but I could be wrong.
Any suggestions anyone?
I have a stock t-mobile s7 edge device. It's losing the mobile network. I've noticed it a couple of months ago - it happened a few times but recently the problem is getting worse. It already happened 3 times this week.
Seems like completely random. Sometimes I notice it after I go somewhere with weak signal or no signal at all. Sometimes when I get back to an area with good signal it reconnects and sometimes it doesn't. Sometimes it shows the bars and says it's connected to t-mobile but 4g doesn't show up at all. So you can call but no internet. Sometimes no signal at all.
When it happens the only way to connect is to reboot the phone. Nothing else helps. If you try to connect to network manually - it can find t-mobile but unable to connect. just spins. Changing from lte to 3g or 2g also doesn't work.
I even tried to create a new APN - same thing.
Please heeeeelp...........
Last time this happened to me on another device, it was the sim card that had a problem. Have you tried with another SIM card?
No, but I don't believe it's a sim card related problem. Wife's phone has the same problem although less frequently. But she also travels less.
It looks like a configuration / firmware or maybe hardware issue to me.
I'm experiencing the same issue. It seems to happen when the phone loses signal completely like when deep inside a building. Then it won't reconnect to data or the network by itself.
From the first moment when I got my edge back in April I noticed that the radio performance was weaker than other phones. Then I got the Note 7 and same issue again. Then back to an s7 edge and the problem seems to be worse on this one specially after the latest software update.
Sent from my SM-G935T using XDA-Developers mobile app
My wife (s7) and me (s7 edge), as well as a co-worker (s7) are having this same issue.
Before it was happening occasionally, but after the last update its happening WAY more often.
Wiping cache seems to help with frequency, but still did not eliminate the problem. Hopefully it gets fixed with an update. I'm not sure how much longer I'll be able to put up with it.
Edit: I forgot to add a "simple" fix I've found that works almost all the time is to turn off mobile data, turn on airplane mode, turn off airplane mode, wait for signal, then turn on mobile data. Those steps in that exact order work for me most of the time.
So I've been having the same issues as everyone stated. The only fix is to reboot the phone, but who wants to that every time. I even changed the sim card!! I wish T-Mobile would get out of their feelings and start selling more flagship phones.
I have made the decision to jump to LG V20. I hope this issue doesn't exist with the LG.
I've just got my s7 edge and I'm sort of having same problem at home got 2 bars and sometimes goes to 4 bars but also wen I called someone the line was crackling but person said could her me fine so done a wiped cache and think it's sorted it now for the time being
(Edit ~ it's done it again could hardly hear person I was talking to)
Sent from my SM-G935F using XDA-Developers mobile app
Just picked up one of these phones. Really like it so far! One issue I've noticed though, after a few days of ownership, it's randomly dropping/not detecting the sim card? It's happened at least twice where I've left it to charge over night and woke up to the no sim icon, and yesterday at some point while I was watching YouTube videos in full screen (in my hands, off charger, no notice of the drop either whenever it actually occurred). Quickly popping the sim tray out and in resolves the issue. At first I thought it was because I was using a manually cut sim card, so I've since replaced the sim but the problem persists.
Anyone else have this issue? Should I have the device exchanged?
Thanks
First the phone froze and after restart dropped sim
I just had the same issue occur just now. The phone had frozen for over an hour before I did a forced reset and now when it started back it shows no SIMCARD and no connectivity. I am like you, I really like this phone but hopefully this isn't a permanent issue.
Watched it happen just now. Goes from bars to no sim icon without error or notice. Resetting the network settings, resetting the phone, and powering it off/on won't fix it. Literally have to pop the sim in and out and its recognized right away.
I lost sim recognition after I flashed to LOS 11/30 and no matter what I tried, phone would not recognize the sim. Once I flashed back to stock, it came back. Hopefully this was due to the rom and the problem won't come back.
I am not sure if I lose the SIM, but I will say that when I am driving around with Android Auto, I constantly see the cell signal go from LTE to no signal every couple minutes...
blakeatl said:
I lost sim recognition after I flashed to LOS 11/30 and no matter what I tried, phone would not recognize the sim. Once I flashed back to stock, it came back. Hopefully this was due to the rom and the problem won't come back.
Click to expand...
Click to collapse
Had same issues when I flashed back to stock I actually have better signal than when I got it out of the box.... Almost as if the software wasn't installed correctly or something
Same here I'm on the stock room. I'm wondering if it is an app I downloaded. Any idea how to wipe cashe not the apps but system.
This is happening at least twice a day now. It seems to be software related. Power off and on without taking out sim fixes it.