Exynos Deep Sleep Issue - Samsung Galaxy S10+ Questions & Answers

Having the recurring problem with the phone not entering deep sleep (0 seconds a 14 hour cycle) have turned of VoiP but issue still persists, I think it might be being triggered by using 'ok Google' but not sure.
My questions are:
Is it the March or April patch that is expected to fix the issue?
Is there a work around other than restarting the phone and clearing cached data?
Thanks in advance

i have the same issue and im on the march 2019 update. sometimes it goes deep sleep a few but then suddenly its doesnt go deep sleep anymore. Even after a restart. Its random and then bamm sometimes its working a few minutes again - repeat. I cross checked all setting with my old S8+ and i almost have 1:1 the same setup on both phones but my S8+ is going deep sleep EVERY TIME with zero issues!

itssny said:
i have the same issue and im on the march 2019 update. sometimes it goes deep sleep a few but then suddenly its doesnt go deep sleep anymore. Even after a restart. Its random and then bamm sometimes its working a few minutes again - repeat. I cross checked all setting with my old S8+ and i almost have 1:1 the same setup on both phones but my S8+ is going deep sleep EVERY TIME with zero issues!
Click to expand...
Click to collapse
I've manually updated to the ASD5 firmware and the bug seems to have gone away, will see if it lasts though!

This bug was fixed since ASCA update, if you want the issue resolved update your phone to the latest update ASD6, you can find the steps and the update in this thread:
https://forum.xda-developers.com/s10-plus/how-to/asba-official-stock-fw-update-odin-t3908710

after april update i still have the issue

For anyone facing the issue,go to a samsung center and get your phone checked. Most of all of us here had the issue at purchase but was resolved after update. Latest update with april security and deep sleep is working fine for me.

I too have an exynos s10+ unrooted and my phone is giving excellent battery life I am getting almost 7 to 8 hrs of screen on time. My cpu also goes into a proper deep sleep. See the attached screenshot.

RockyAJ said:
For anyone facing the issue,go to a samsung center and get your phone checked. Most of all of us here had the issue at purchase but was resolved after update. Latest update with april security and deep sleep is working fine for me.
Click to expand...
Click to collapse
yup thats right. received April update yesterday only. Apparently that update fixed our deep sleep bug.

sleep issue fix
doctor_k said:
after april update i still have the issue
Click to expand...
Click to collapse
I have also deep sleep problem with april update.
Phone was able to sleep only 10% of time. After fix it can sleep 95+%
8 hours = 5% battery.
Open file “system/build.prop”
write “wifi.supplicant_scan_interval=200”
save
reboot
fixed
Click to expand...
Click to collapse
detail fix how to fix deep sleep issue:
blog.chupasweb.net/archives/1008

I reboot my phone 2-3 times every day because of this problem... I have august 2019 update and still is a problem to use the phone without reboot...

Related

Any solution to the auto shut down problem?

It is not big problem but really annoying.
Every time I lock it and after 3~4 hours it just won't wake up.
Edit:
Problem seems gone after I back to stock and upgrade to 3.2 with OTA.
Running stock 3.1 and have the same problem, sometimes it wakes up and other times it don't. I can try to wake up in 5 min and it may and most times not.
Have been turning off wifi and then putting to sleep and that seems to work so far.
Turning off wifi don't work for me, even when screen goes off in 5 min, it won't come back on.
I also noticed that every time wifi will lose connection after being locked.
I've set the wifi policy to "never turn off" but still not working.
idgnarn said:
It is not big problem but really annoying.
Every time I lock it and after 3~4 hours it just won't wake up.
Click to expand...
Click to collapse
I've never had any problems with auto shutdowns or losing wifi connection. I use Kikinash's stock 3.2 com gen2 rom. I've noticed many posts from people with gen1 and/or mixed custom roms having issues.
shaun298 said:
Running stock 3.1 and have the same problem, sometimes it wakes up and other times it don't. I can try to wake up in 5 min and it may and most times not.
Have been turning off wifi and then putting to sleep and that seems to work so far.
Click to expand...
Click to collapse
I will try... Hope it works
golfgirl606 said:
I've never had any problems with auto shutdowns or losing wifi connection. I use Kikinash's stock 3.2 com gen2 rom. I've noticed many posts from people with gen1 and/or mixed custom roms having issues.
Click to expand...
Click to collapse
Yes. I am using lightspeed which based on gen1.
Stock 3.2, the same problem.
But, after I kill Skype and turn off rotation lock, I don't have this problem for an entire day. Today is the second day, and I need to go back home to confirm this problem disappears.
I think it is because of rotation lock. Or my kittens shut of my tablet...
golfgirl606 said:
I've never had any problems with auto shutdowns or losing wifi connection. I use Kikinash's stock 3.2 com gen2 rom. I've noticed many posts from people with gen1 and/or mixed custom roms having issues.
Click to expand...
Click to collapse
1+ same for me.even before this rom no issues with shut down.I think its some rogue app
Good luck all.
Tried last night to turn off wifi, no luck... still can't wake up
snailium said:
Stock 3.2, the same problem.
But, after I kill Skype and turn off rotation lock, I don't have this problem for an entire day. Today is the second day, and I need to go back home to confirm this problem disappears.
I think it is because of rotation lock. Or my kittens shut of my tablet...
Click to expand...
Click to collapse
Uninstalled almost everything... Still have problem. It shut down again this afternoon.
I am flashing the gen2 stock one form kekinash now...
idgnarn said:
Uninstalled almost everything... Still have problem. It shut down again this afternoon.
I am flashing the gen2 stock one form kekinash now...
Click to expand...
Click to collapse
if this fixes yours, I may actually have to root. The deep sleep thing is annoying.
I had 3 problems:
reboot somme minutes after screen off
loosing wifi connection
loosing System Tuner boot settings
I've switched from System Tuner Pro to Setcup and now no more problem
Maybe the problems we could meet are rather coming from some applications than from ROM or Kermel.
.
chasmanian said:
if this fixes yours, I may actually have to root. The deep sleep thing is annoying.
Click to expand...
Click to collapse
No luck at all. Same thing happened last night.
The problem must causing from some apps rather than ROM.
idgnarn said:
No luck at all. Same thing happened last night.
The problem must causing from some apps rather than ROM.
Click to expand...
Click to collapse
+1 on that. I haven't seen a sleep bug since 3.01 on stock.
had this problem on stock 3.1 installed custom rom working fine now
I reflashed the stock ROM and leave it with no app installed.
SHUT DOWN AGAIN!!!!!!
I don't know what to do now. Is this a hardware problem?
Different things seem to all work temporarily. I tried changing the wifi policy to always on and that works for a day. Then I'll change the position of the rotation lock and that will work for a day. Then I installed a wifi toggle gadget and turned it off each time I slept the tablet, and that worked for a day. But none of it seems like a permanent fix.
Most likely it's a hardware issue. I have my rotation locked on landscape, wifi set to sleep when the screen turns off, running rooted near-stock gen1 3.2 (before that I had the 3.0.1 and 3.1 installed OTA and rooted). Does the tablet switch off while plugged in? If not maybe there is a problem with the battery failing to supply power from time to time.
Sent from my A500 using XDA Premium App
I've never experienced either of these issues be it on a custom rom or stock.
idgnarn said:
It is not big problem but really annoying.
Every time I lock it and after 3~4 hours it just won't wake up.
Click to expand...
Click to collapse
I've been getting it since using taboonay with richard trip's 3.7 kernel, before that I might have had it a couple times in 6 or 7 months.

[Q] wrong date time every morning

Hello
I have my G2 for 3 days now, and I keep having the same weird problem every morning when I turn it on: the clock "looses" one day, and either advances or loses a few minutes.
Yesterday I checked as the hour went past 00h and the date changed to day 19, thursday ('I'm on GMT 00). The phone and computer had the same time.
I left my phone off during the night, and today when I turned it on I found it at 10.00 o'clock (8 minutes in advance of my computer). It also switched back to the 18th, wednesday. The weather/time app still detects it was last updated on the 19th.
I have automatic date-time-timezone switched off. If I turn it on, it will sync with the Internet and correct the hour, but that does not fix the problem.
Any ideas on what's happening? Any suggestions?
I'm on Android 4.2.2
Kernel 3.4.0
Software D80210b-EUR-XX
Yesterday (after midnight) I switched the phone off for more than 10 minutes, switched back on: all ok
Restarted the phone: was ok - up till 3 am the date/time was correct.
Turn it off, woke up this morning, turned it on: 5 minutes delayed, date went back to the 19th.
It seems what is happening is not really a lost of time. Today as I turned the phone on, it was showing 10:24, 20th (yesterday). This was over half an hour ahead of correct time. This happened after I had the phone off for 3 hours, so it's not a delay that increases as proportional to the time the phone is off. It must have something to do with some date/time on the settings, that override actual date/time.
I think this is like a "return to last settings", in this case, I believe this was the date/time set when I turned the phone on yesterday morning.
I already went by all apps I think could be related, but I can find no relevant option to prevent this.
That is indeed strange, maybe someone else around here can help you with that.
I don't think many people turn their phones off during the night.
Hi i think this is the same for all g2, my phone does the same thing once you turn it off the device is literally off. I am sure if you check the battery time it will show only from the time you rebooted it and not from last full charge. At the beginning i reported this issue but didn't get any reply but with further investigation i reached to the conclusion it wasn't an issue with device.
Any way regarding date time issue, you can simply make sure its automatically synchronized with network that way no matter whether its on or off it will be correct.
Sent from my LG-D802 using xda app-developers app
its probably cmos battery if phone has one, try warrantee
Thank you for your input
I've done a few more tests. I've flashed a different firmware, but it still does the same. This originally came with 10B-SEA, and I flashed it to 10B-EUR (UK open). Now it's back to SEA.
I've contacted LG about this, and they told me it's under analysis.
The phone will not loose date and time if it's powered off for one hour. After two hours it will happen and it will go back to the last time the phone was powered on and the clock was set.
I've been keeping it synced with the network time, and that way it works fine, but that's not a permanent fix. Yesterday I unchecked the automatic time, left it powered off for two hours, and it went back to monday.
I've read this post http://forum.xda-developers.com/showthread.php?t=2580974, and it seems to be related.
Same problem with date and time
I do have the same problem. My phone model is D802 (international variant). But as far as I remember, this issue did not start from the day one. I purchased the phone some 2 months back. It was fine on the JB. It remained fine even after the KitKat update. But one day, my phone did show some weird problems. Serious lag coupled with overheating and battery drain. I did a factory reset because the phone was hardly usable at that point. After the reset, lag + overheat and battery issue was gone, but I remember that after that incident, it started this weird date/time sync issue. There is something which I wish to highlight by the attached screenshot. There is always a broken curve of battery usage whenever the date/time reverts which happens whenever you keep the phone switched off for a few hours. I am not a technical person, but this might be related to the battery.
Anyone have any luck with this? The main problem that this is causing is that when emails, texts, messages come in whilst the clock is incorrect (before it updates), these items get put out of sync with when they did actually arrive.
I contacted LG and they said...
If you have both options ticked, I would advise you to try and perform a hard factory reset. Before doing the reset, please ensure that you back up all of your files as all data will be lost during the reset. The details of the reset are as follows:
Turn the phone off
Press and hold the power key and the volume down key together
Release the power key only when the LG logo appears and immediately press and hold it again
Release both keys when the hard factory screen shows up
Select yes (use the power key to select yes)
Select yes again
This will then take you through the set up of the phone, and the issue should be resolved. I hope this helps you.​
I haven't yet tried this, as from what I've read elsewhere, this wont fix it, plus it is a bit of a hassle to copy everything off and then reset, then et everything back on the way it was and all apps, etc.
Hi,
I've the same problem.
Can you tell me if Hard factory reset or LG support had resolved this issue?
I'm currently using ClockSync app that sync time every 3h and at boot.
The clock seems not to be very accurate : 1.139s of local offset in 2h...
I've tested the Clock_offset_fix. I'll update this post when I'll be sure that this solution is ok for me or not...
pbenoit said:
Hi,
I've the same problem.
Can you tell me if Hard factory reset or LG support had resolved this issue?
I'm currently using ClockSync app that sync time every 3h and at boot.
The clock seems not to be very accurate : 1.139s of local offset in 2h...
I've tested the Clock_offset_fix. I'll update this post when I'll be sure that this solution is ok for me or not...
Click to expand...
Click to collapse
This is not an issue per say. It's just that the device is built this way..... So as far as I know there is no fix to this. Except you can have accurate date and time if you have a sim card in the device and auto date&tme option is ticked in settings. You see the device doesn't have a pc like cmos rom to store basic info like date and time. So when u turn off the device that info isn't maintained and becomes corrupted after some time but it is corrected when synchronized with the cell network provider at boot.
Hi, I have the same problem. is there any way to solve this problem? I have stock lolipop.
გიორგი said:
Hi, I have the same problem. is there any way to solve this problem? I have stock lolipop.
Click to expand...
Click to collapse
Same problem for me, date and time are wrong for some seconds after boot.
Than it switch correctly to the current date and time.
Make sure you have setting > date and time > automatic sync for all options...
On my phone it start wrong than it correct itself if internet is enabled.
The problem ia when mobile data is OFF. :'(
4Freedom said:
Same problem for me, date and time are wrong for some seconds after boot.
Than it switch correctly to the current date and time.
Make sure you have setting > date and time > automatic sync for all options...
On my phone it start wrong than it correct itself if internet is enabled.
The problem ia when mobile data is OFF. :'(
Click to expand...
Click to collapse
Yes, I have automatic sync on, but the problem is when I can't access internet. What if I install Cyanogenmod?
გიორგი said:
Yes, I have automatic sync on, but the problem is when I can't access internet. What if I install Cyanogenmod?
Click to expand...
Click to collapse
I am on Temasek now, same problem.
I'll try Cyanogen CM13 M1 this night or tomorrow.
Hoping

Do Not Disturb not following Automatic Rules

Anyone else notice this? I set the DND automatic rules to Alarms Only from 10pm to 6am, Sundays through Thursdays. The phone will automatically turn on DND at 10pm, but for some reason it never switches off at 6am. Once I notice, I can manually turn it off but that defeats the purpose of having an automatic rule in place. I've noticed this on both the March and April updates, but I'm pretty sure it worked properly before that.
Heinous said:
Anyone else notice this? I set the DND automatic rules to Alarms Only from 10pm to 6am, Sundays through Thursdays. The phone will automatically turn on DND at 10pm, but for some reason it never switches off at 6am. Once I notice, I can manually turn it off but that defeats the purpose of having an automatic rule in place. I've noticed this on both the March and April updates, but I'm pretty sure it worked properly before that.
Click to expand...
Click to collapse
I am having the same problem, did you ever find a solution?
I noticed this the other day on my 6P. It works properly in Safe Mode (you can tell when you adjust the volume control as it displays the rule name instead of the generic 'until you cancel it'). This means some app I had installed was messing with it.
I tried deleting a lot of apps but none made a difference. I ended up doing a factory reset and all is well. I have reinstalled almost all of my apps and it is still working. The only ones I have yet to install that deal with notifications are Tasker, and DLink and Samsung camera apps. Yet I deleted them before the reset and it didn't change anything.
Previous to me noticing this, I had set up a Tasker profile to read my notifications to me; in this case all notifications. I have a feeling this may have broken something (Android is so brittle), but odd that the behavior persisted after disabling Tasker (and even uninstalling it).
stevetrooper said:
I am having the same problem, did you ever find a solution?
Click to expand...
Click to collapse
No, I think it just fixed itself at some point. I am Having the same issue again on my new phone (Xperia XZ), so I'll post here if I figure it out.
Oops I just posted the same question before finding this thread. Having the same problem on my 6P which was upgraded from M to N. I have a 5X too that I started fresh on N (stock image flash) and it works fine on that one, just not on my 6P. Not sure if it's the upgrade M to N or specific to the 6P.
I tried deleting the rule and re-creating it but it doesn't help.
(if a mod could please merge the 2 threads)
http://forum.xda-developers.com/nexus-6p/help/coming-disturb-mode-using-auto-rule-t3496957
I have this same issue. I had it on the Pure Nexus ROM too. Now I'm on stock 7.1.1 and the DND still doesn't turn off when it's supposed to. Annoying AF.
Not sure what we can do about it, I'm thinking not use the rules and instead use an automation app to do it, the likes of MacroDroid, Automagic, etc. Don't know if such apps would require root to turn DND on/off though.
It happens since marshmallow, sometimes a reboot fix the issue and sometime you have to turn off the automatics rule manually turn on and off the DND and reboot.
I get this issue when DND is set on automatic rules and i change it to on or off manually (only sometimes).
Interesting, I never had a problem on M, it only started for me after I upgraded to N.
I didn't have this problem after I upgraded to N, it was the October security update when the problem started for me.
There's a bug filed it seems. Hopefully Google will do something about it. Please vote for the issue to be fixed.
https://code.google.com/p/android/issues/detail?id=226041
Are you using Android Wear? It seams, that after today's update AW app (version 2.0.0.138705214), problem with DND mode went away. Look at Apkmirror for that version, and please report, if it solve this problem you as well.
Srandista said:
Are you using Android Wear? It seams, that after today's update AW app (version 2.0.0.138705214), problem with DND mode went away. Look at Apkmirror for that version, and please report, if it solve this problem you as well.
Click to expand...
Click to collapse
I do use Android Wear and I got the update to 2.0.0.138705214 this afternoon. I will report tomorrow morning if the Automatic rule turned itself off. Thanks for the tip.
It seems that the latest Android Wear fixed the issue for me, at least for now. I hope it sticks. Yes, I use Wear.
sirxdroid said:
It seems that the latest Android Wear fixed the issue for me, at least for now. I hope it sticks. Yes, I use Wear.
Click to expand...
Click to collapse
Same here.
Android Wear update seems to have fixed it for me too.
Yep, it's been working fine for 2 days now.
Same here https://forum.xda-developers.com/nexus-6p/help/disturb-disable-t3556270

WIFI turns on and off constantly

when turning my wifi off it seems it goes into some weird loop of turning on and off constantly by itself, it doesn't seem to be trying to connect just flipping the wifi switch on and off none stop.
noticed it because i had a huge battery daring overnight and while trying to fix it i saw the switch going off and on all the time.
when turning it back on it seems to connect normally .
did a network setting rest but it did nothing ...
I'm guessing a factory rest will fix the problem but I'm hoping to avoid such a overkill solution :crying:
does anyone else had this problem and can help me fix it?
thanx!
avivzamir said:
when turning my wifi off it seems it goes into some weird loop of turning on and off constantly by itself, it doesn't seem to be trying to connect just flipping the wifi switch on and off none stop.
noticed it because i had a huge battery daring overnight and while trying to fix it i saw the switch going off and on all the time.
when turning it back on it seems to connect normally .
did a network setting rest but it did nothing ...
I'm guessing a factory rest will fix the problem but I'm hoping to avoid such a overkill solution :crying:
does anyone else had this problem and can help me fix it?
thanx!
Click to expand...
Click to collapse
This was on a new custom rom ?
Or did it just happend on a rom that have worked perfect for days?
And have you seen which app or system app been casuing the drain?
LyLu said:
This was on a new custom rom ?
Or did it just happend on a rom that have worked perfect for days?
And have you seen which app or system app been casuing the drain?
Click to expand...
Click to collapse
original samsung rom.
just happened (i have the device for a a while everything was fine) its the android system that drains the battery in the battery status.
when i leave the wifi on it stops and works fine ...
Have you turned off ''Keep Wifi During Sleep''? I know this can drain battery.
It's not so easy to troubleshoot on an orginal none rooted phone.
You can try clearing dalvik and cache.
Turn it off and then on holding power and vol down button, then clear cach/dalvik and restart.
Try uninstall update beaming service for samsung then restart
If still persistent try uninstall update microsoft onedrive and skype then restart, just in case
I found it after factory reset (forgot internal data backup :crying and update all apps, this problem occuring after the last 3 updates (beaming, onedrive, & skype) which more suspect beaming service update make that problem
Your not alone
You're not the only one who suffer from this exact problem, on Friday or Saturday the same problem started occurring with my phone too, WiFi turns on and off in a loop and huge battery drain!
I saw an increase of 6% of battery drain per hour, so I ended up on 9% total drain every hour. :crying:
I have original Samsung Rom and phone worked prefect until now, no settings or apps installed before this happened either.
What rom version are you guys on?
I'm having the same issue. However, I'm on PhoenixX Rom. Major battery killer and has only just started happening within the past few days.
Since my phone has been unplugged, 3 hours ago, looking at BetterBatteryStats, It is showing com.google.android.gms as having quite a LOT of wakeups. 40 per hour (everything else is about 2). Don't know if this is normal as I don't remember it before the Wifi issue.
Looking into what the wake ups are caused from, Location and heartbeat were the major culprits. So i have turned of WIFI scanning when not on and also the body sensors for Google Play. We shall see.
LyLu said:
What rom version are you guys on?
Click to expand...
Click to collapse
See attachment.
Easy fix. Just disable Wi-Fi scanning.
the_scotsman said:
Easy fix. Just disable Wi-Fi scanning.
Click to expand...
Click to collapse
its not a fix at all . it dosnt scan for wifi , just turning it on and off non stop.
like pressing the light switch agin and agin
I had this after installing "GoodLock" software from Samsung! Uninstalled and everything is ok
same here, just noticed I wasnt on Wifi and the switch is just flicking on and off by itself. Standard S7 with all the updates installed
Been struggling with the same for some days (4 - 5) I haven't been able to get exactly whats triggering this. I'm on stock rom with root. I've reinstalled firmware clean again and re downloaded my apps but it is still happening randomly. Some times after a few attempts to switch wifi on (even when it is toggling by itself) it manages to keep on. Sometimes restarting makes it work again. One thing I'm almost certain its that this usually happens after I turn wifi OFF and then try to turn it back on.
It's been crazy and the phone starts to overheat after a while off this on-off loop.
Any ideas?
its very wierd it started to all of us in the past few days-weeks . seems like samsung has a bug they need to hurry up and fix.
AT&T just pushed out the October Security update for the S7 family, I'm guessing something that came along with it is creating the problem.
mine did a software update last week and I've been away in airplane mode so it could have started then. I've just disabled scanning and that seems to have got round the issue and I'm now connected to WifI
I'm not sure whether it is a Samsung Issue or a Third party one... It is true that something recently affected all of us, but as far as I know, it could be a third party app that wasn't well developed for our phone.
I've noticed the same problem on my phone and it's also only started up in the last few days. On stock Sammy rom, unrooted. Will be monitoring this thread to see if the experts here can narrow down the culprit.
I had the same issue and I was able to stop the toggle by turning off the wifi scanning in Location - Improve Accuracy - WiFi scanning. It's a fix for now. I think it may be an app that may have been updates that is persistently looking for location updates.

SAMSUNG: Solve the nasty bug of deep sleep not work after Whatsapp,etc

Sambug, after I make a conference or talk in Whatsapp, deep sleep does not work anymore and I need to restart my phone to make deep sleep work again, it happens with Skype and Google Duo too... its time to release less buggy stuff isn't it?
they just released an update today in the UK and Germany, i'll test and update you ..
ok guys so installed the new firmware and cleared cache, it went to deep sleep normally then i tried to make a whatsapp call and GUESS WHAT ??????? it went to deep sleep again normally wooohoooooooo, i can confirm the nasty bug is fixed
demmo81 said:
ok guys so installed the new firmware and cleared cache, it went to deep sleep normally then i tried to make a whatsapp call and GUESS WHAT ??????? it went to deep sleep again normally wooohoooooooo, i can confirm the nasty bug is fixed
Click to expand...
Click to collapse
Thanks for the update!, this is good news.
demmo81 said:
ok guys so installed the new firmware and cleared cache, it went to deep sleep normally then i tried to make a whatsapp call and GUESS WHAT ??????? it went to deep sleep again normally wooohoooooooo, i can confirm the nasty bug is fixed
Click to expand...
Click to collapse
Did you see any other improvements? More specifically in the fingerprint scanner speed etc.?
madvinegar said:
Did you see any other improvements? More specifically in the fingerprint scanner speed etc.?
Click to expand...
Click to collapse
the phone is smoother now and i believe the fingerprint is faster now
Hi guys. I'm posting anything on this posting for the first time. I recently owned Samsung Galaxy S10+. I'm having following problems since day one
1- Battery is draining very fast (I don't know how Standard battery test gave them 13 hours battery life). Specially i'm experiencing problem after any VoIP Calls (Whats-app, Facebook messenger etc)
2- Phone didn't sleep during calling hence results in call drops, button press, Bluetooth headset disconnect etc. Although i've AoD mode is disabled.
Hope someone experienced the same issue will help

Categories

Resources