Database Users

[Q] Help! Wildfire crashed, tried hard reset and it won't restore!

Hi all,
I had a terrible catastrophic failure today with my 1-month old HTC Wildfire. I bought my device new, unlocked, in Singapore.
Here's what happened:
Today I received an ordinary SMS (like I have hundreds of times before in the past few weeks) and when I picked up the phone off of the desk, flipped on the screen, and slid my finger to unlock it, I saw a brief error message in a dialog on top of the Messages app. It was something like "com.something .... ", I didn't get a good look at the error but it didn't really mean anything to me at the time. The SMS that I received was then lost (I knew who it was from, but the message was not showing up). A few minutes later, I heard another SMS notification. No error message this time, but again the message did not show up in my Messages app.
So, I pressed the power button to power cycle the phone. After I shut it down, I turned it back on, saw the white screen with HTC logo, then black. It was dead. No amount of pressing buttons did anything.
After a few minutes, I removed the battery and it turned on again. Again, white splash screen and then darkness. Repeated this several times and same result.
Finally, I googled how to do a hard reset. I followed the instructions, held the volume down button while pressing power, cleared the memory, after it restarted it went right back to the white bootloader screen, flashed some error messages, and now I'm stuck in the bootloader. When I select the RECOVERY option, I get a quick screen with something like:
SD Checking ...
Loading [SOMEFILE.zip] ...
No Image!
Loading [SOMEFILE.zip] ...
No Image!
....
....
No Image or Wrong Image!
Can anybody help??! I don't know what to do now. I've searched for this "No Image or Wrong Image" message on these forums, but all the results are about rooting and loading different ROMs. I've never rooted or anything out of the ordinary, I just want the stock OS back and operational.
Btw ... I'm an Android noob, but an experienced Linux/Mac user and 10-year software developer.
Any help is greatly appreciated.
Thanks,
Nate

Recovery mode is something else.
To do a hardreset try the following:
Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
Note: If you are not sure whether your phone's power is turned off, remove and then reinsert the battery.
2. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
4. Press VOLUME UP to start the factory reset.
Click to expand...
Click to collapse
Source : http://www.htc.com/www/howto.aspx?id=3567&type=1&p_id=316

Call HTC support. I had a problem with my previous HTC phone, and they took me through diagnositcs over the phone, and when they diagnosed a hardware fault, sent a courier to pick it up from me the next day. This was when the phone was 18 months old. No receipt was necessary, they used the serial number/manufacture date.
Downside: the phone was gone a week, and came back still broken. It was sent away again, and came back fixed. So painfully without it for two weeks, but not a bad experience.
(edit: it was a similar problem: I upgraded to windows 6.1, and my phone wouldn't get past the initial hardware/boot screen)

I tried the hard reset procedure several times. Every time it's the same thing. After it clears the memory, it says "Reboot in 5 seconds..." and then when it reboots, it goes back to the bootloader screens.
I've contacted HTC support via email, and I'm bringing it in to their support center in Singapore tomorrow. I really hope it doesn't take a week ... I'll keep you updated.

Fixed.
I just got my Wildfire back today after a full week in the repair center. Apparently they replaced the main system board. No other explanation for the problem was given.
The repair process itself was hassle free, although I was frustrated by not having my phone for a week. Ended up having to buy a cheap basic phone for $55 to get by on SMS and voice.

Lockscreen rotates by itself and freezes RIGHT AWAY! HELP

Dear all,
I've just received my N4 for a couple of hours. It's a brandnew one from U.S market.
Right after unboxing, I switched it on and signed in my Google account. Everything run just fine for a couple of minutes when i swipe through those introduction steps from a Brandnew Vanilla Android. After that, it went wild.
When i turned the screen on the 2nd time of its life time, the Lockscreen rotated automatically and then just hang there. The whole device freezed right after the screen was turned on THE 2ND TIME!. It forced me to press and hold Power button to restart the device, but that problem continues to occur on every working sessions.
Right now i have to completely turn it off and don't know how to fix yet
A just-unboxed-device with a fault like this? Life's Sucking, not Good LG!
What can i do now? Please give me some advices, i'm very frustrating right now.
Thanks in advance.
UPDATE: Now after trying to unlock bootloader, root, flash custom ROM (xenonHD), even tried to disable all lockscreen types (currently set to None), it appears that the whole device will freeze after exactly the 2nd time of screen-on! How on earth does this s**t occur????

Anyone? Please help

looking for help......

I must say this is a rare case; I've never heard of something similar before.
Email google and see what they say:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#US
They will replace all defective devices within 15 days of shipping so don't worry.

innumerabilis said:
I must say this is a rare case; I've never heard of something similar before.
Email google and see what they say:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#US
They will replace all defective devices within 15 days of shipping so don't worry.
Click to expand...
Click to collapse
Problem is the device now is in Vietnam, and it'll take much time to deliver it back to Google.
Wish someone would have a solution...

Try to get into safe mode and disable screen rotation:
Using LG Nexus 4 LG E960 Safe Mode
To recover your phone when malfunctioning.
1. Turn off your phone and reboot. When you see the booting animation press and hold the Volume Down Key . Your main screen will then be displayed with the words "Safe mode" in lower left corner.
2. From the Home screen, tap the Menu Key and tap Settings > search for disable screen rotation
Click to expand...
Click to collapse
If that doesn't work, try to reset to factory:
LG Nexus 4 hard reset LG E960
If you forgot your LG E960 unlock pattern password. Recovery solution for LG Nexus4Â Andorid phone
Using the hard reset aka factory reset on Nexus 4, resetting nexus4,
All data will be lost! Back up any important data before doing a hard reset.
Read ALL steps before attempting.
1. Turn the phone off.
2. At the same time press and hold Volume Down Key + Power/Lock Key .
3. When phone vibrates, release keys and repeatedly tap the Back Key + Home Key until the green Android Robot animation appears.
4. Your device will perform a hard reset.
If logo appears, start over from step 1.
All data will be lost!
Hard reset will take for a minute and after that your Android phone will reboot.
Click to expand...
Click to collapse
Source for steps: http://www.hard-reset.com/lg-nexus-4-hard-reset.html

innumerabilis said:
Try to get into safe mode and disable screen rotation:
If that doesn't work, try to reset to factory:
Source for steps: http://www.hard-reset.com/lg-nexus-4-hard-reset.html
Click to expand...
Click to collapse
Thank you for being so kind. I've just tried and no luck.
By somehow, if it manages to turn all the lockscreen and homescreen to landscape, it will be fine. But i know the N4 cannot rotate homescreen, so this is definitely WEIRD! I feel that the "spirit" of a tablet's OS is running inside my phone, and it decides not to run at all LOL

seems that RMA's the only choice....

OPT Volume UP button stuck in pressed position -> device not booting

Hello,
I have a problem with my OPT. The "Volume UP" button stuck in pressed position.
Because of the battery the phone went off but after charging it want start again.
I guess because of the pressed Volume UP + Power nothing happens.
After more than one week of fighting with the support (the issue was always escalated to the next level, remote session, bla bla bla.. but nothing happened) the problem finally was redirected to the "RRR" repair and return... and now I thing that at some point I will have a chance to send this brick back.
However, Is there a way to get my data out of it before I send the phone back?
If it would be out of warranty I would just unscrew the plastic battery cover and push the button back...
Best
dim

No Ideas?
I don't need a step by step how to.
just, is it possible? and if so, give me some buzz words (toolkits, what to check and so on)
For example If I plug it in my PC I see in the device manager QHSUSB_BULK as unknown device (good sign) but for now it refuses to install the driver from https://developer.android.com/sdk/win-usb.html

There is a sign of live.
when I let the phone rest for several hours and then press power, there is a short vibrating response and I the screen shows for less than a second the fastboot logo. Then the screen gets dark.
To repeat this I need to wait several hours.

any help appreciated

I think this is a hardware issue, send it to repair
Sent from my ONE A2005 using Tapatalk

Thanks for the answer,
and yes, it is a hardware problem. The question was more like: is there a way to start or backup/reset the phone from this state.
Like I said, the phone is recognised by the mac and PC (showing up as QHSUSB_BULK)
Theoretically with pressed Vol UP button it should start in to fastboot mode.
I managed to install the driver on the PC but the phone is not recognised by fastboot
same on mac.
So if some one has an Idea how to get to the data in this phone please help

vonera said:
Thanks for the answer,
and yes, it is a hardware problem. The question was more like: is there a way to start or backup/reset the phone from this state.
Like I said, the phone is recognised by the mac and PC (showing up as QHSUSB_BULK)
Theoretically with pressed Vol UP button it should start in to fastboot mode.
I managed to install the driver on the PC but the phone is not recognised by fastboot
same on mac.
So if some one has an Idea how to get to the data in this phone please help
Click to expand...
Click to collapse
I don't think you can back up from that stage. As it is a button related issue, I don't think OnePlus will erase any data on the device. Contact OnePlus and ask them if they can make a back up. Submit a ticket on the OnePlus support page.

krishna442 said:
I don't think you can back up from that stage. As it is a button related issue, I don't think OnePlus will erase any data on the device. Contact OnePlus and ask them if they can make a back up. Submit a ticket on the OnePlus support page.
Click to expand...
Click to collapse
Thanks,
I've contacted them, and it took almost 3 weeks to get an appropriate answer. They told me that the device will be replaced and there is no way that they could provide me my data..

vonera said:
Thanks,
I've contacted them, and it took almost 3 weeks to get an appropriate answer. They told me that the device will be replaced and there is no way that they could provide me my data..
Click to expand...
Click to collapse
Oh damn. Anyway, new OPT

"Your device is corrupt. It can't be trusted and may not work properly." (Red)

"Your device is corrupt. It can't be trusted and may not work properly." (Red)
I was on a phone call when my phone crashed and then displayed the following message:
"Your device is corrupt. It can't be trusted and may not work properly."
There was a URL which directed me to the following site for further information:
https://support.google.com/nexus/an...6399943843044-1589582643&p=verified_boot&rd=1
Has anyone else experienced this?

I also got that message when I first got device. Set up my Google account and then let it sit and charge. Looked 30 mins later that message appeared. It was also followed up by another screen talking about unsecure boot or something and powered it self off. It said can not boot when I tried to restart phone and I tried again and no response from the phone at all.waited 5 mins and it booted fine and never seen the messages again .

that screen appears when the bootloader is unlocked. did you guys unlock your bootloader? or, did you purchase from T-Mo/someone else?

Bl still locked and bought online from tmobile never even loaded any apps yet

anoymonos said:
Bl still locked and bought online from tmobile never even loaded any apps yet
Click to expand...
Click to collapse
if you reboot to bootloader mode, does your screen look like the picture below:

Posted a thread with the same error so you're not the only one. Phone booted fine once it went through it's rolodex of error screens and shut off. Had to manually power it back on.

maruichan said:
Posted a thread with the same error so you're not the only one. Phone booted fine once it went through it's rolodex of error screens and shut off. Had to manually power it back on.
Click to expand...
Click to collapse
if your phone screen in bootloader mode does not look like the one in my post, you purchased the phone direct from T-Mobile/Other Retailer and you didn't unlock the bootloader, i'd ask for a replacement. if your phone screen in bootloader mode looks like the one in my post, the bootloader has been unlocked somehow/by someone...

cortez.i said:
if you reboot to bootloader mode, does your screen look like the picture below:
Click to expand...
Click to collapse
Power + Vol Dwn gives me this screen...

maruichan said:
Power + Vol Dwn gives me this screen...
Click to expand...
Click to collapse
that's not bootloader/fastboot mode.... that's the Factory Reset/Recovery mode. i enter bootloader/fastboot mode using ADB commands (from windows command prompt) while the phone is connected to my laptop. steps to enter fastboot mode:
1. power off device - make sure your phone is not connected to laptop via USB cable
2. hold the Volume Down Key for a few seconds
3. while holiding Volume Down Key connect the Micro USB cable to your device.
4. release Volume Down key as soon as phone goes into Fastboot Mode (screen similar to my post above)
What does your screen say in fastboot mode? to get out of fastboot mode, unplug the USB cable from laptop, hold volume down + power key until blank screen, release all buttons and phone will proceed with boot process.

cortez.i said:
that's not bootloader/fastboot mode.... that's the Factory Reset/Recovery mode. i enter bootloader/fastboot mode using ADB commands (from windows command prompt) while the phone is connected to my laptop. steps to enter fastboot mode:
1. power off device - make sure your phone is not connected to laptop via USB cable
2. hold the Volume Down Key for a few seconds
3. while holiding Volume Down Key connect the Micro USB cable to your device.
4. release Volume Down key as soon as phone goes into Fastboot Mode (screen similar to my post above)
What does your screen say in fastboot mode? to get out of fastboot mode, unplug the USB cable from laptop, hold volume down + power key until blank screen, release all buttons and phone will proceed with boot process.
Click to expand...
Click to collapse
K, will try it in a bit

maruichan said:
K, will try it in a bit
Click to expand...
Click to collapse
by the way, do you have a Korean or US version of the G6? i have the T-Mo version.

cortez.i said:
by the way, do you have a Korean or US version of the G6? i have the T-Mo version.
Click to expand...
Click to collapse
T-mobile US. It is a pre-order
Here is the screen. It is not unlocked.

maruichan said:
T-mobile US. It is a pre-order
Here is the screen. It is not unlocked.
Click to expand...
Click to collapse
i'd request a replacement since your phone is unlocked (based on picture) and you're getting the "...corrupt.." message. maybe go to a corp store show them the problem and request to keep the phone until a replacement is received. good luck.

See still locked

cortez.i said:
i'd request a replacement since your phone is unlocked (based on picture) and you're getting the "...corrupt.." message. maybe go to a corp store show them the problem and request to keep the phone until a replacement is received. good luck.
Click to expand...
Click to collapse
It doesn't seem to effect the function of the phone. So perhaps it is just a bug. Doing a little bit of light research, some other people have had issues with this popping up even with stock on Nexus.
I have until the 17th to exchange/return.

maruichan said:
It doesn't seem to effect the function of the phone. So perhaps it is just a bug. Doing a little bit of light research, some other people have had issues with this popping up even with stock on Nexus.
I have until the 17th to exchange/return.
Click to expand...
Click to collapse
true, but i'd at least make T-Mo aware of the issue. personally, i'd ask for a replacement.

BTW, did anyone get a second screen saying contact customer support (some kind of language like that)? It is very similar to the red error screen, but it read like the device was basically bricked. It disappeared after a while and the phone turned off while I was trying to get a picture.

Got both screens

cortez.i said:
true, but i'd at least make T-Mo aware of the issue. personally, i'd ask for a replacement.
Click to expand...
Click to collapse
I did, that is how I got the return date. They notated my account massively and it looks like it'll be a root canal to a exchange.
I'm not sure that it's anything more than a bug... it hasn't stopped the phone from working and possibly may be an oversensitive security measure on Android's part. So far it seems only related to Nexus(?) that I could find... I am only posting here so others can inform themselves. Maybe others with similar errors who have owned a Nexus could enlighten us.
Either case, doing a factory reset in a little bit. I also received the latest update and applied it. So maybe that'll help too...

franki_667 said:
I was on a phone call when my phone crashed and then displayed the following message:
"Your device is corrupt. It can't be trusted and may not work properly."
There was a URL which directed me to the following site for further information:
Has anyone else experienced this?
Click to expand...
Click to collapse
Yes I have had this happen 2 different times and 4 days apart on my AT&T LG G6, U.S. Variant. NO I don't unlock my devices ever. And I only install well known apps from the Play store. One possible pattern I noticed was that both times it happened relatively soon after turning OFF the always on display. Then when I rebooted the AOD was turned back on by itself. No other settings appear to be changed and my Nova launcher is running normal.
Did you happen to turn off your AOD as well?

oneplus 2 not working after screen replacement

My screen broke 6 months ago, so it wasn't used/charged for 6 months. Now I've replaced the screen, but it won't start up anymore. First thing I saw was the warning "low battery", so I charged it for a while. Still, nothing. Charged it for several days, nothing. Checked the battery voltage, 3.80 volts, exactly what it should be I think?
The phone does do something though. When I hold the "on" button, after 5 seconds it buzzes and the screen shows the oneplus logo and android. Just for two seconds, then nothing. Same thing with "on" and volume down, the start-up screen for 2 seconds...
When I use "on" and volume up, I get the screen saying "fastboot mode". And that doesn't go away untill I press "on" for a while.
I can connect it to my laptop, but cant see it. But when I take the battery out while connected to the laptop, the phone will show the "low battery" warning. Connect the battery again, and the logo and android message come on for two seconds...nothing more.
So the screen works, the battery is charged, but no way to turn it on. Tried holding the "on" button for 15 seconds, same result. Just a 2 seconds oneplus logo visible...
I have no clue what this could be, I hope its not completely fubar...
Thanks in advance, Fred Doe

Hey Fred Doe,
I wouldn't like to hijack your post, but I seem to have run into the exact same issue here.
A friend of mine got his screen replaced, and the phone acts exactly the same as yours.
I have disassembled the phone and checked all connections, but everything seems to be correct on the inside.
The phone does seem to boot, and it does boot into recovery mode (it responds to the button presses by vibrating) but the screen just doesn't show anything.
Only when doing fastboot the screen stays on.
Hopefully someone here can point us in the right direction.

there's not much to hijack here...sure sounds like the same problem. At this moment I gave up, guess its a lost cause..

Guys, the exactly same thing here. I've tried to unbrick it but failed.... So far what I know is that bootloader is locked.
I would like to know what steps should us do in order unlock bootloader, get screen functioning while getting access back to bootloder (TWRP) so after that we can install a new ROM!
Any clue from the community of OnePlus 2? This phone is still a good phone! Thnx

Have you guys tried running the msm tool. It'll restore everything to stock if you can it to work. If either of you have magisk installed it can cause issues with charging while the phone is off I believe.
I mean honestly sounds more like hardware issue that a msm wouldn't fix, but it's weird that your screen works in fastboot.
If you do the msm tool though be aware it will wipe everything on your device, and relock the bootloader if it is unlocked.
Like I said doubt it will help, but just a thought.
Edit: Also make sure you use the correct one for your device.
Edit sorry guys wrong forum ignore everything I said. Apparently xda labs thought my OP6T was a OP2.
Sent from my ONEPLUS A6013 using XDA Labs

@TheLogicalGamer
no problem. Thnx anyway. I'm still locked with my OP2.

dajosova said:
@TheLogicalGamer
no problem. Thnx anyway. I'm still locked with my OP2.
Click to expand...
Click to collapse
But the screen does show up & stays on in fastboot?
I'm no expert but any stretch. I just jumped ship from lg my 6t is the 1st OP phone I've owned. But if the screen does work normally in fastboot then it wouldn't be illogical to entertain the idea that it was a software issue. So I mean this is a bit of a chin scratcher.
Sent from my ONEPLUS A6013 using XDA Labs

Thanks for replying.
IWhen I press Power + Vol. Up it shoes Fast Boot screen. Then I connect cable and sometimes I can use command line but can't unlock bootloader with command line. All methods found indicate to use Recovery but since my screen doesn't work on Recovery I'm stuck.
When I press Power + Vol. Down (for entering Recovery) screen it goes all black but the capacitive buttons and Volume button give back a vibration response, as if it have entered Recovery Mode but since I can't see nothing on screen I can do anything either.
My bootloader is locked because I see that info via command line.
Thanks anyway
PS: I think something is corrupted. My OP2 was unlocked much time ago. I frquently change ROM's and have also updated TWRP. The only thing I did was disassembling the phone in order to change a shattered screen glass.
I've also tried different methods and installed in my pc different Qualcomm drivers, ADB, etc.
I'm getting close to the point of testing with broken touch, buying a new touch screen but with frame or giving up completely and buy a new phone :|
The last option get me in doubt because I would like a phone wich is good and fast and decent battery but not with a premium price... and popular so I can unlock it without hassle in order to install root apk's.