NO 4G on any sim - Nexus 6P Q&A, Help & Troubleshooting

Evening all.
I have a Nexus 6P which i used on o2 4G for 2 yrs straight without any issues, when i got my new Pixel 2 i put it away for future use.
I have now come to use the phone as a works phone also on a o2 sim 4G sim but cannot get any 4G on the phone, yet i can make and receive phone calls just fine.
I have tried the works sim in my Pixel 2 which works fine and also tried my personal sim in the Nexus 6P which doesn't work.
I have tried various different APN settings plus as it would be a company sim i have tried various ip addresses as well.
Last night i rooted the phone and loaded TWRP recovery done a backup and loaded resurrection rom but this has not worked either.
Has anyone come across this issue before? if so have you managed to resolve it?
Also
I read somewhere about something to do with baseband modem but cannot find it anymore is this something i should be looking into?
I would appreciate any help there is.
Thank you.

Related

Can't get any t-mobile service

My N4 got here today and put my t-mobile sim card in, but I'm not getting any service at all. Even with the sim card inserted, it still says "Emergency Calls Only." I tried connecting to tmo manually in the mobile networks page, but it just errors without connecting. What's strange is that on the phone status screen, my phone number and IMEI are displayed correctly so I don't think my sim card is the issue.
It shipped with 4.2.2, so I tried reverting back to 4.2.1 since I saw a couple comments about how the 4.2.2 update was causing reception issues, but still nothing. Tried flashing different radios/kernels/roms, but can't seem to get anything to work. I'm not having any other connectivity issues (wifi, bluetooth, etc) either. Could anyone shed some light on this issue? I'm stumped.
dudeimawesome said:
My N4 got here today and put my t-mobile sim card in, but I'm not getting any service at all. Even with the sim card inserted, it still says "Emergency Calls Only." I tried connecting to tmo manually in the mobile networks page, but it just errors without connecting. What's strange is that on the phone status screen, my phone number and IMEI are displayed correctly so I don't think my sim card is the issue.
It shipped with 4.2.2, so I tried reverting back to 4.2.1 since I saw a couple comments about how the 4.2.2 update was causing reception issues, but still nothing. Tried flashing different radios/kernels/roms, but can't seem to get anything to work. I'm not having any other connectivity issues (wifi, bluetooth, etc) either. Could anyone shed some light on this issue? I'm stumped.
Click to expand...
Click to collapse
Did you get the N4 from Google Play or T-Mobile? If not, check that the IMEI is not blacklisted.
http://www.t-mobile.com/verifyIMEI.aspx
Is this a MicroSIM, or a cut down MiniSIM?
Cut SIM's known to have issues.
When you reverted to 4.2.1, did you flash the radio image as well?
http://forum.xda-developers.com/showpost.php?p=36400943&postcount=1
Unless you need LTE, I would re-flash JDQ39 and re-lock the bootloader
https://developers.google.com/android/nexus/images#occam
If T-Mobile shows in a network scan, you should be able to connect. Visit a T-Mobile store to swap SIM's, otherwise you may need to RMA it.
I bought it on ebay. Checked to see if the IMEI is blacklisted but according to T-Mobile the IMEI is clear for use.
I am using the same sim card from my galaxy note, but I had it cut at a t-mobile store. The guy even verified that it was cut properly by putting it in his galaxy s3 and it worked fine.
When I reverted to 4.2.1, I tried using both radios 0.48 and 0.33, but neither did anything.
I'll try your last suggestion and report back.
Thanks
The N4 is super picky about cut Sim cards
Even if it works on another phone , it probably won't work in the Nexus .
Sent from my Nexus 4 using xda app-developers app
Make sure the gold contacts on the back are all getting touched , you should see lightly indented lines on the back from putting it in your slot , if it doesn't work try to get a precut micro sim from T-Mobile
Sent from my Nexus 4

Verizon no LTE

Got my new Nexus 6P, went to the Verizon store and got a nano LTE SIM. Ever since it's been plugged in, all features except LTE seem to work fine. Spoke to Verizon tech support and they see that everything seems to be setup correctly and the device activated in their systems.
One thing I did notice is that in the list of APN's, I have 6 of them. The one that says VZWINTERNET seems to have the right setup for what seems to be working for rest of the folks here. However, when I switch to using it, the signal is still stuck on 3G. Also after a couple of minutes when I look back at the APN list, it seems to fall back to the one that says "internet" which definitely seems to have the EvDo-rev A settings.
Has anyone experienced similar issue? Any suggestions?
I'm going to try to go back to the store again to try a different SIM card later today.
Quick update. First I tried switching the radio band first to Band 6, that's when it went to 1x and stayed that way. Then I switched it to USA Band and within a minute was able to lock onto LTE! Hoping it stays this way!
Said too soon. Side effect, no cellular connection available. Data transfer is at LTE speeds but can't make calls now
Here is the APN I'm using. Truth is I never changed a thing when I put the sim in. Factory reset it and find it a few minutes to get cellular working before messing with it. Sometimes it takes a while especially with a new sim.
Thanks static. That's the first thing I tried. Just let it be on 3G. Since nothing changed till this morning I decided to tinker a bit. For me the second to last APN keeps getting selected no matter how many times I switch it to the one you have.
Do you have another phone you can put the sim in and see if it works?
Nothing that takes a nano. I was able to get LTE to work just with data but it's pointless with no calling available. So at the moment it's like one or the other which is strange.
Attaching 2 screenshots. One with band 6 where calling works but data is 1x. Another with USA band where LTE data works but no calling. Looking closely it's set to emergency calls only.
I'm not sure if you are rooted or stock. I had a similar issue when I had an HTC M8. When I placed my Verizon sim card it would only connect at 3G speeds and not LTE. I tried to factory reset the phone through the menu multiple times but still no change. What worked for me was to go into the bootloader and then recovery mode and "wipe data/factory reset" with the Verizon sim card in the slot. After that reboot the phone and hopefully it will connect at LTE speeds. Obviously the reset will erase your phone so backup any important documents. Just a thought.
emmittobie said:
I'm not sure if you are rooted or stock. I had a similar issue when I had an HTC M8. When I placed my Verizon sim card it would only connect at 3G speeds and not LTE. I tried to factory reset the phone through the menu multiple times but still no change. What worked for me was to go into the bootloader and then recovery mode and "wipe data/factory reset" with the Verizon sim card in the slot. After that reboot the phone and hopefully it will connect at LTE speeds. Obviously the reset will erase your phone so backup any important documents. Just a thought.
Click to expand...
Click to collapse
Just tried the hard reset. No change. I'm on stock.
mymac80 said:
Just tried the hard reset. No change. I'm on stock.
Click to expand...
Click to collapse
Were you able to get another sim card from Verizon? Wondering if that is the issue. Otherwise I'm not sure what would help. Sorry.
They allowed you to activate it on the phone itself? I brought in a borrowed iPhone 6 plus (because I was coming from a Galaxy S5) and activated it on that, then put it into the Nexus 6P. As far as I know, changing the APN doesn't fix anything except some MMS not properly transferring and has nothing to do with getting LTE itself.
If you have another phone that can be used on Verizon, test it out on that. Or try a new sim card.
I had the same issue, I tried my Sim in a different phone and LTE worked so then I decided to try my project Fi Sim in the 6p and that one had LTE. Then I put my Verizon Sim back and LTE worked. Maybe it needed a different Sim card to reset it or something.
Sent from my Nexus 6P using Tapatalk
I had this same issue after letting my wife borrow my phone one day. Come to find out she did a *228 to update the roaming for some retarded reason and it pretty much fried my SIM. A quick visit to Verizon and a new SIM solved it for me. Hope this helps.
Is mobile data set to Global or LTE/CDMA?
Sent from my Nexus 6P using Tapatalk
---------- Post added at 05:46 AM ---------- Previous post was at 05:45 AM ----------
Both are working for me, but switching could make a change.
Sent from my Nexus 6P using Tapatalk
Spartan117H3 said:
They allowed you to activate it on the phone itself? I brought in a borrowed iPhone 6 plus (because I was coming from a Galaxy S5) and activated it on that, then put it into the Nexus 6P. As far as I know, changing the APN doesn't fix anything except some MMS not properly transferring and has nothing to do with getting LTE itself.
If you have another phone that can be used on Verizon, test it out on that. Or try a new sim card.
Click to expand...
Click to collapse
You can activate a Verizon sim with a 6P.
staticx57 said:
You can activate a Verizon sim with a 6P.
Click to expand...
Click to collapse
Ah I see, I wasn't aware that they already added the IMEI's to their whitelist. But I got my phone on 10/29 and activated it then, so I had to use another phone.
Spartan117H3 said:
Ah I see, I wasn't aware that they already added the IMEI's to their whitelist. But I got my phone on 10/29 and activated it then, so I had to use another phone.
Click to expand...
Click to collapse
Strange, I got mine the same day and had no trouble activating on my 6P.
staticx57 said:
Strange, I got mine the same day and had no trouble activating on my 6P.
Click to expand...
Click to collapse
Hmm, I didn't even try because I read the stories about it, I guess people were saying it because the previous gen 6 was not whitelisted until a few months after release. I also didn't want them looking too deep into my account because I had upgraded and stayed on UDP through the loophole, so I didn't want to get booted off that.
So I got a replacement Nexus 6P, plugged the same SIM card in and voila, LTE and voice works. Thanks all for your suggestions. Seems like it was a defective device.

Puzzling data bug

Before I get flamed for not searching, I did, and I couldn't find one, so here goes.
My friend flashed CyanogenMod 12 on his Grand 2, and everything works perfectly well, except for one weird thing that I've never seen before, ever.
He uses 2 SIMS in his phone and while the data works on SIM 2, it doesn't on SIM 1. However, the SIM put in another phone works fine. Here's what I tried:
Switched SIM slots. Not worked.
Allow data roaming is enabled (he is indeed roaming).
Changed the ROM. Still nope.
So to summarize, the SIM can connect to internet on any other phone. My friend's phone can connect to internet using any other SIM. Only this particular SIM isn't working in this particular phone, except for some selected areas.
The only thing I haven't tried is going back to a Samsung ROM and flashing a different radio. Unfortunately, I couldn't find a Radio collection anywhere on this thread.
Could someone please be so kind as to point me to one?
sohamssd said:
Before I get flamed for not searching, I did, and I couldn't find one, so here goes.
My friend flashed CyanogenMod 12 on his Grand 2, and everything works perfectly well, except for one weird thing that I've never seen before, ever.
He uses 2 SIMS in his phone and while the data works on SIM 2, it doesn't on SIM 1. However, the SIM put in another phone works fine. Here's what I tried:
Switched SIM slots. Not worked.
Allow data roaming is enabled (he is indeed roaming).
Changed the ROM. Still nope.
So to summarize, the SIM can connect to internet on any other phone. My friend's phone can connect to internet using any other SIM. Only this particular SIM isn't working in this particular phone, except for some selected areas.
The only thing I haven't tried is going back to a Samsung ROM and flashing a different radio. Unfortunately, I couldn't find a Radio collection anywhere on this thread.
Could someone please be so kind as to point me to one?
Click to expand...
Click to collapse
modem collection https://mega.nz/#!RltV0CJT!dqO_s0gsEcG5Xg0jlFlcJf6y51f9hsZk3EJQvum9TG0:good::good:
[email protected] said:
modem collection https://mega.nz/#!RltV0CJT!dqO_s0gsEcG5Xg0jlFlcJf6y51f9hsZk3EJQvum9TG0:good::good:
Click to expand...
Click to collapse
Thanks for this i hope this solve my dual sim problem :laugh:

Samsung galaxy note 3 N9005 - Emergency calls only.

Hi XDA
So i came across a very serious issue 2 days ago basically rendering my phone almost useless as calling is very important to me.
I have been running purify CM13 rom on my samsung note 3 N9005 Snapdragon flawlessly for 2 months and out of the blue yesterday my phone displays Emergency calls only- then my service provider name, i tried the sim in another phone and it worked i also tried other SIM cards form other service providers in my phone and they all show the same thing but the phone can actually identify the network provider also when i remove the sim it says no sim inserted.
Hours upon hours of googling and troubleshooting and still no luck in fixing this issue whatsoever. I tried a lot of stuff like resting the APNs, manually setting the network, Switching form 3g to 2g and even wiping my device and flashing the newest version of the rom again but the problem still presists.
At this point i have no idea what to do, any help is appreciated.
FairTraxx said:
Hi XDA
So i came across a very serious issue 2 days ago basically rendering my phone almost useless as calling is very important to me.
I have been running purify CM13 rom on my samsung note 3 N9005 Snapdragon flawlessly for 2 months and out of the blue yesterday my phone displays Emergency calls only- then my service provider name, i tried the sim in another phone and it worked i also tried other SIM cards form other service providers in my phone and they all show the same thing but the phone can actually identify the network provider also when i remove the sim it says no sim inserted.
Hours upon hours of googling and troubleshooting and still no luck in fixing this issue whatsoever. I tried a lot of stuff like resting the APNs, manually setting the network, Switching form 3g to 2g and even wiping my device and flashing the newest version of the rom again but the problem still presists.
At this point i have no idea what to do, any help is appreciated.
Click to expand...
Click to collapse
Ever found a solution?

No cellular signal, Radio won't turn on.. Please Help

I just bought a used 6P.
I am having an issue with not being able to pickup a cellular signal. When I place my SIM card in the phone and have voicemails it gives me the notification but I don't have any signal.
I took a recording of some troubleshooting.
And the sim card works fine in my 5x.
https://youtu.be/I7KTMWiqQjc
NastyT23 said:
I just bought a used 6P.
I am having an issue with not being able to pickup a cellular signal. When I place my SIM card in the phone and have voicemails it gives me the notification but I don't have any signal.
I took a recording of some troubleshooting.
And the sim card works fine in my 5x.
Click to expand...
Click to collapse
You might want to contact your cell phone company and let them know you switched phones. They might need to do something on their end so the sim will work with your new phone.
jhs39 said:
You might want to contact your cell phone company and let them know you switched phones. They might need to do something on their end so the sim will work with your new phone.
Click to expand...
Click to collapse
Thanks for the suggestion but when I swap my SIM into any other phone I have it works fine and picks up a signal without an issue.
Anyone else have any other suggestions that I can try. Got the phone for a good price and I was hoping to resolve this signal issue.
I even tried flashing custom Roms, and vendor and radio's nothing seems to work. I've ensured my APN settings are correct as well.
I hoping it's not hardware (antenna).
I don't know what else to try.
NastyT23 said:
I just bought a used 6P. I am having an issue with not being able to pickup a cellular signal. When I place my SIM card in the phone and have voicemails it gives me the notification but I don't have any signal. I took a recording of some troubleshooting. And the sim card works fine in my 5x.]
Click to expand...
Click to collapse
Which model phone- NA or INTL, in what country are you located, what is your carrier
v12xke said:
Which model phone- NA or INTL, in what country are you located, what is your carrier
Click to expand...
Click to collapse
Model is: H1511
NA Version
I'm in the US
I have Straight Talk running off of AT&T towers.
No issues with my service or SIM at all. I have another 6p and a 5x that my sim works fine in.
I actually just looked up the warranty status on the 6p and found that it's in warranty until August! Looks like if it turns out to be a hardware issue I'll be sending it to Huawei
NastyT23 said:
Model is: H1511
NA Version
I'm in the US
I have Straight Talk running off of AT&T towers.
No issues with my service or SIM at all. I have another 6p and a 5x that my sim works fine in.
I actually just looked up the warranty status on the 6p and found that it's in warranty until August! Looks like if it turns out to be a hardware issue I'll be sending it to Huawei
Click to expand...
Click to collapse
Just read the fine print and it states the warranty is only valid for the original purchaser with a proof of purchase
I was having a similar issue yesterday too. H1511 from VZW to Tmobile. No data but could receive calls. I ended up installing one of the custom roms (Pure Nexus or Resurrection Remix, both worked for me ) along with a vendor update (N4F26J_vendor.img) and am now getting signal/data.
Chevymanusa said:
I was having a similar issue yesterday too. H1511 from VZW to Tmobile. No data but could receive calls. I ended up installing one of the custom roms (Pure Nexus or Resurrection Remix, both worked for me ) along with a vendor update (N4F26J_vendor.img) and am now getting signal/data.
Click to expand...
Click to collapse
Thanks I did flash a custom ROM and vendor update to test but it was a different vendor. I flashed Chroma ROM and I believe the vendor file was MCT40 (something close to that). I'm not home right now to check but maybe I'll try flashing one of the Roms that worked for you along with the same Vendor file.
I'll let you know how it goes.
NastyT23 said:
Thanks I did flash a custom ROM and vendor update to test but it was a different vendor. I flashed Chroma ROM and I believe the vendor file was MCT40 (something close to that). I'm not home right now to check but maybe I'll try flashing one of the Roms that worked for you along with the same Vendor file.
I'll let you know how it goes.
Click to expand...
Click to collapse
Cool! Good luck to you. Not sure if you have tired yet, but you might just trying getting VZW to switch out your sim.
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I have been using the Resurrection Remix rom for the past day or so.
Pros:It is nice, lots of customization. Cons: Some settings will not stick or have bugs. Voice unlock being the primary one. Another setting (vibration related?) was actually located in two places.
I used Pure Nexus for about a hour and thought, well I wanna see what Resurrection Remix has to offer and jumped ship.
Pure Nexus, as the name implies, seems a lot cleaner the boot animation is pretty close to the stock one. And everything I tired, just worked.
*YMWV as review period was short and this model is a second hand unit. Additionally, I am not an expert!
Chevymanusa said:
Cool! Good luck to you. Not sure if you have tired yet, but you might just trying getting VZW to switch out your sim.
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I have been using the Resurrection Remix rom for the past day or so.
Pros:It is nice, lots of customization. Cons: Some settings will not stick or have bugs. Voice unlock being the primary one. Another setting (vibration related?) was actually located in two places.
I used Pure Nexus for about a hour and thought, well I wanna see what Resurrection Remix has to offer and jumped ship.
Pure Nexus, as the name implies, seems a lot cleaner the boot animation is pretty close to the stock one. And everything I tired, just worked.
*YMWV as review period was short and this model is a second hand unit. Additionally, I am not an expert!
Click to expand...
Click to collapse
Thanks but I don't have Verizon. I use straight talk with an AT&T sim.
The newer radio/vendor images didn't work for me, flashed a new ROM as well. Still no go. The menu looks different but it still won't give me a signal or turn the cellular radio on.
It recognizes my SIM and tells me I have voicemails but still can't make or receive calls, no mobile data, etc... Popped the sim back in my 5x and it works fine.
Not sure what to do at this point.
Might just set the phone back up to stock and sell on eBay as is. I wish I could've gotten it to work though.
NastyT23 said:
Thanks but I don't have Verizon. I use straight talk with an AT&T sim.
The newer radio/vendor images didn't work for me, flashed a new ROM as well. Still no go. The menu looks different but it still won't give me a signal or turn the cellular radio on.
It recognizes my SIM and tells me I have voicemails but still can't make or receive calls, no mobile data, etc... Popped the sim back in my 5x and it works fine.
Not sure what to do at this point.
Might just set the phone back up to stock and sell on eBay as is. I wish I could've gotten it to work though.
Click to expand...
Click to collapse
Sorry, I mistook.
Have tired to see if AT&T and will trade out your sim card?
Chevymanusa said:
Sorry, I mistook.
Have tired to see if AT&T and will trade out your sim card?
Click to expand...
Click to collapse
All good.
It's not the SIM, SIM works fine in any other phone. I have 4 other phones I've tested it in.
If I was to try and switch it out I would have to buy a new SIM from Straight Talk.

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