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Problem not picking up 4G - Sprint tech can't figure it out

Posting here to see if anyone has heard or had this issue with their Sprint GS4. I'm currently on my *4th* GS4. The 1st phone picked up 4G perfectly and all was great until I had to change it out due to some issues (non reception related) and was given another GS4. From that phone on I have *NOT* been able to pull 4G at all. The next 2 phones were swapped out because of the inability to connect. During the hands free system setup the phone shows that it's picking up 4G just fine but as soon as the setup is over I'm sent right back to 3G and it stays there. Sprint has done EVERYTHING to the phone that they can and it still will not pull. It's not a 4G issue as we provisioned a brand new phone at the same time my GS4 was being set back up and the new GS4 picked up 4G just fine. I'm thinking there is something wrong with my account setup but tech support says they see everything as being ok. This has been going on for over a month now and I'm at wits end with Sprint not being able to correct this issue. Does anyone have an idea of what could be wrong that the phone does not pick up 4G? I have to call Sprint engineering again tomorrow so they can try and do more troubleshooting that most likely won't fix the issue. They all start out with the same excuse about 4G towers being down etc until they check and see that everything in my area is ok. If anyone has an idea of what could be wrong please let me know.
Thanks
Rico

Rican_S4 said:
Posting here to see if anyone has heard or had this issue with their Sprint GS4. I'm currently on my *4th* GS4. The 1st phone picked up 4G perfectly and all was great until I had to change it out due to some issues (non reception related) and was given another GS4. From that phone on I have *NOT* been able to pull 4G at all. The next 2 phones were swapped out because of the inability to connect. During the hands free system setup the phone shows that it's picking up 4G just fine but as soon as the setup is over I'm sent right back to 3G and it stays there. Sprint has done EVERYTHING to the phone that they can and it still will not pull. It's not a 4G issue as we provisioned a brand new phone at the same time my GS4 was being set back up and the new GS4 picked up 4G just fine. I'm thinking there is something wrong with my account setup but tech support says they see everything as being ok. This has been going on for over a month now and I'm at wits end with Sprint not being able to correct this issue. Does anyone have an idea of what could be wrong that the phone does not pick up 4G? I have to call Sprint engineering again tomorrow so they can try and do more troubleshooting that most likely won't fix the issue. They all start out with the same excuse about 4G towers being down etc until they check and see that everything in my area is ok. If anyone has an idea of what could be wrong please let me know.
Thanks
Rico
Click to expand...
Click to collapse
It;s a problem with the SIM card not being switched over right. They didn't do the transfer correctly when switching phones. If you could get your hands on your original SIM it would work. Since the SIMs are new to Sprint the "techs" are having issues when switching phones. It is a problem they need to reactivate the SIM or correctly switch it to your new phone in thew system.
---------- Post added at 07:20 PM ---------- Previous post was at 07:17 PM ----------
I feel your pain and it's ridiculous that these Sprint employees aren't trained properly to deal with switching SIMs correctly in their system. But I guarantee thats your problem.

GiantJay said:
It;s a problem with the SIM card not being switched over right. They didn't do the transfer correctly when switching phones. If you could get your hands on your original SIM it would work. Since the SIMs are new to Sprint the "techs" are having issues when switching phones. It is a problem they need to reactivate the SIM or correctly switch it to your new phone in thew system.
---------- Post added at 07:20 PM ---------- Previous post was at 07:17 PM ----------
I feel your pain and it's ridiculous that these Sprint employees aren't trained properly to deal with switching SIMs correctly in their system. But I guarantee thats your problem.
Click to expand...
Click to collapse
Just out of curiosity, is there a checklist they are supposed to follow to do this or do they just do what they think is best?

GH0 said:
Just out of curiosity, is there a checklist they are supposed to follow to do this or do they just do what they think is best?
Click to expand...
Click to collapse
No idea I don't work for Sprint. But if there is a check list they don't follow it.

I'm not an employee but here's what I would suggest. Tell the tech, just to humor you and see if it corrects the problem, ask them nicely to assume all the information in their system is incorrect. Have them reprogram the phone completely and not use data they already have and assume it's correct. My thinking is that even though it looks okay to them, there could be something that is corrupted somewhere. If they do a full reprogram from square one, and the phone is still malfunctioning, then there's something wrong with the phone. By reprogramming from the very beginning, they can rule out that their data is incorrect somewhere along the line and determine it is the phone which is at fault. Process of elimination. Maybe their reprogramming can flush out the snafu and make the phone operate correctly? Have them assume the phone is totally borked with programming and needs to be redone completely. If that doesn't flush out whatever is wrong then I'd try a brand new s4 sim. If that doesn't work then I'd ask for a new virgin phone.

Now I wouldn't put it past Sprint to screw something up.. but it seems unlikely that the sim card and phone arent matched correctly. Sprint MEID and ICCID from sim card are tied together from the factory and put on a list... this is the list Sprint uses. If you asked Sprint what ICCID they have in the system that is paired with your phone MEID.. the two should match... and that would rule out the incorrect sim or improper setup. Unless they've asked you to keep the original sim card for whatever reason.. or a sim card that did not come with the phone.. I suspect that the MEID and ICCID in their system matches your info. You can confirm your ICCID by going to settings > more tab > about device > status.
another thing to confirm... you need your MSL/SPC.. go to ##DATA# hidden menu.. select "Edit".. scroll down to "more/others" then select "LTE APN Settings". How many APNs do you have listed in that menu? only 2? or 5? If you only have two.. then I'm 100% sure this is the issue and that for some reason or another the phone isnt being provisioned properly. If you have all 5... then it's not an APN issue. But if you do only have 2 apns listed... what I would do is hop on wifi... ##786# reset your device and try to activate over wifi after the phone reboots and erases itself. After the phone activates.. it will attempt to also upgrade PRL... and maybe even check for firmware. It may also even start to do another reset. Don't interrupt anything and just let it do its thing(while being on wifi the entire time).
If you can update anything I've asked about that may help.

GiantJay said:
It;s a problem with the SIM card not being switched over right. They didn't do the transfer correctly when switching phones. If you could get your hands on your original SIM it would work. Since the SIMs are new to Sprint the "techs" are having issues when switching phones. It is a problem they need to reactivate the SIM or correctly switch it to your new phone in thew system.
---------- Post added at 07:20 PM ---------- Previous post was at 07:17 PM ----------
I feel your pain and it's ridiculous that these Sprint employees aren't trained properly to deal with switching SIMs correctly in their system. But I guarantee thats your problem.
Click to expand...
Click to collapse
I've been on the phone with some higher level engineering tech support 3 times today and They had me try all sorts of new things. There was no SIM swapping on any of the phones that I've had. There is no way to get the original SIM as it was 3 phones ago and that one was swapped in a different state. I'll see what they think about it being a SIM issue though.

oscarthegrouch said:
I'm not an employee but here's what I would suggest. Tell the tech, just to humor you and see if it corrects the problem, ask them nicely to assume all the information in their system is incorrect. Have them reprogram the phone completely and not use data they already have and assume it's correct. My thinking is that even though it looks okay to them, there could be something that is corrupted somewhere. If they do a full reprogram from square one, and the phone is still malfunctioning, then there's something wrong with the phone. By reprogramming from the very beginning, they can rule out that their data is incorrect somewhere along the line and determine it is the phone which is at fault. Process of elimination. Maybe their reprogramming can flush out the snafu and make the phone operate correctly? Have them assume the phone is totally borked with programming and needs to be redone completely. If that doesn't flush out whatever is wrong then I'd try a brand new s4 sim. If that doesn't work then I'd ask for a new virgin phone.
Click to expand...
Click to collapse
We've done this several times. I was at a Sprint store on Saturday for over 4 hours as we provisioned a brand new out of the box phone which is what I have right now. New phones were pulling 4G 100% and this one would only pull during the hands free provisioning then jump right back to 3G once it was all done. I know it's something in my account settings somewhere but nobody can seem to figure it out. We even tried to set me up with a non LTE phone and then swap back to the new S4 and nothing worked.

autoprime said:
Now I wouldn't put it past Sprint to screw something up.. but it seems unlikely that the sim card and phone arent matched correctly. Sprint MEID and ICCID from sim card are tied together from the factory and put on a list... this is the list Sprint uses. If you asked Sprint what ICCID they have in the system that is paired with your phone MEID.. the two should match... and that would rule out the incorrect sim or improper setup. Unless they've asked you to keep the original sim card for whatever reason.. or a sim card that did not come with the phone.. I suspect that the MEID and ICCID in their system matches your info. You can confirm your ICCID by going to settings > more tab > about device > status.
another thing to confirm... you need your MSL/SPC.. go to ##DATA# hidden menu.. select "Edit".. scroll down to "more/others" then select "LTE APN Settings". How many APNs do you have listed in that menu? only 2? or 5? If you only have two.. then I'm 100% sure this is the issue and that for some reason or another the phone isnt being provisioned properly. If you have all 5... then it's not an APN issue. But if you do only have 2 apns listed... what I would do is hop on wifi... ##786# reset your device and try to activate over wifi after the phone reboots and erases itself. After the phone activates.. it will attempt to also upgrade PRL... and maybe even check for firmware. It may also even start to do another reset. Don't interrupt anything and just let it do its thing(while being on wifi the entire time).
If you can update anything I've asked about that may help.
Click to expand...
Click to collapse
It was confirmed today that the MEID and ICCID are 100% matched up. The 3rd person to call me and work on the issue had me check all of it and it's correct. I will have to try the ##DATA## and the rest tomorrow as I don't get service in my house (I have to use an airvana that is horrible) Once I get to work I'd be able to attempt. I will say that we've tried the entire reset and doing it on Wifi but I still only ever pull 3G after everything is said and done.

Did you pay the $10 data fee?

joe.stay said:
Did you pay the $10 data fee?
Click to expand...
Click to collapse
yup! That $10 has bought me a 497ms ping, 791kbps download and a 173kbps upload. I feel like I've won the lotto
So the phone sucks ass with the 3G here and I can't access 4G. Looking at the contract to see what I can find about them breaching their commitment.

Rican_S4 said:
yup! That $10 has bought me a 497ms ping, 791kbps download and a 173kbps upload. I feel like I've won the lotto
So the phone sucks ass with the 3G here and I can't access 4G. Looking at the contract to see what I can find about them breaching their commitment.
Click to expand...
Click to collapse
Data speeds aren't guaranteed. It clearly states that in your contract, or I have a feeling Sprint would have been bankrupt by now.
Sent from my Sprint Galaxy S4 using Tapatalk 2

Think you could get a higher level tech on the phone maybe that could practically wipe your account completely blank and start all over? I don't remember, I might have suggested this. What if they could make a new account for you? They might have to change your number but maybe the bug is buried so deep in your settings in their computers that they can't find it.

GiantJay said:
Data speeds aren't guaranteed. It clearly states that in your contract, or I have a feeling Sprint would have been bankrupt by now.
Sent from my Sprint Galaxy S4 using Tapatalk 2
Click to expand...
Click to collapse
Not talking about a breach of contract due to speeds. More so the lack of resolving the issue for a prolonged period of time.

oscarthegrouch said:
Think you could get a higher level tech on the phone maybe that could practically wipe your account completely blank and start all over? I don't remember, I might have suggested this. What if they could make a new account for you? They might have to change your number but maybe the bug is buried so deep in your settings in their computers that they can't find it.
Click to expand...
Click to collapse
I've suggested a complete wipe if the account and was told that's not possible. Changing my number is not a possibility. I have another call with tech today at 11 and hopefully someone can figure out what's going on. Wiping the phone over and over sure isn't fixing anything.

Rican_S4 said:
Not talking about a breach of contract due to speeds. More so the lack of resolving the issue for a prolonged period of time.
Click to expand...
Click to collapse
Good luck.
Sent from my Sprint Galaxy S4 using Tapatalk 2

Reactivation dial code is ##72786#, I had the same problem the sprint tech couldnt get 4g, so I hung up on her and rebooted my phone into 3g and let it reactivate and worked, does the trick
Sent from my SPH-L720 using XDA Premium HD app

same
That also happend to me but it stayed like that for 2 weeks the renstalled the mf9 update then it satarted working for me it has to do with the system file

GiantJay said:
Good luck.
Sent from my Sprint Galaxy S4 using Tapatalk 2
Click to expand...
Click to collapse
The lady in retention was really nice and 100% on my side about the issues since it was all thoroughly documented. I was given the ok to port my # away if I choose to.

gotablunt said:
Reactivation dial code is ##72786#, I had the same problem the sprint tech couldnt get 4g, so I hung up on her and rebooted my phone into 3g and let it reactivate and worked, does the trick
Sent from my SPH-L720 using XDA Premium HD app
Click to expand...
Click to collapse
Unfortunately we've tried all of that and it still will never pull up 4G.

WARNING! Do not update to 8.1 if your phone is CDMA

HTC 8X/8S
HUAWEI W1
Confirmed brick after 8.1 developer update with CDMA network.
Lumia 822 Verizon
Confirmed no problem if you use GSM/WCDMA.
If you have already bricked your phone, try this:
1.Power down phone by pressing Power button.
2.Press Power button and Volume +/- button at the same time, phone will go to flash mode.
3.Press Camera button for 5 seconds to power off your phone.
4.insert a GSM/WCDMA SIM card in your phone and turn on phone.
It seems that 8.1 not compatible with CDMA SIM card.

reker said:
HTC 8X/8S
HUAWEI W1
Confirmed brick after 8.1 developer update with CDMA network.
Lumia 822 Verizon
Confirmed no problem if you use GSM/WCDMA.
If you have already bricked your phone, try this:
1.Power down phone by pressing Power button.
2.Press Power button and Volume +/- button at the same time, phone will go to flash mode.
3.Press Camera button for 5 seconds to power off your phone.
4.insert a GSM/WCDMA SIM card in your phone and turn on phone.
It seems that 8.1 not compatible with CDMA SIM card.
Click to expand...
Click to collapse
I have it on my htc 8xt and its working fine. Well I am having lockscreen issues but the network is working fine for me on sprint.

starsoccer9 said:
I have it on my htc 8xt and its working fine. Well I am having lockscreen issues but the network is working fine for me on sprint.
Click to expand...
Click to collapse
the problem with me no wifi
no mobile data

That is so far from something you could call a "brick" it's not funny. "Brick" means un-recoverable. If you can "un-brick" something without diassembling it or at least using hardware a normal user couldn't have access to, it's not a brick!
Also, has anybody else actually had this problem? A few people seem to indicate that they have *not*...

No problems what-so-ever updating and running on my Odyssey...other than taking forever to download and install.

Working fine in my Lumia Icon from Verizon.

No cellular data after hard reset
I by no means have a brick, but I do now have an issue. Here’s what happened.
I have a Sprint ATIV S Neo, GDR3, Interop-unlock, the whole deal.
Installed the 8.1 update yesterday, and everything was working. I have been playing with all kinds of “stuff” in the registry and such, so I decided that since I had just installed 8.1 I would start fresh and do a hard reset. I don’t really care about keeping interop-unlock at this point. Even with it, so much is still locked down. I’m sure in the future someone will get this cracked and we can really have fun, but until then, just being developer unlocked is good enough.
So, when I got home I reset the phone (power+volume down, exclamation point, then the remaining sequence).
Phone boots back up, and I connect to my WiFi and set everything back up. I think life is wonderful at this point. Then decide to test my 4G download speed so I turn off wifi.
Oops, no cellular data, phone calls and text are fine (didn’t try mms, but probably doesn’t work, blank url in the provisioning). Tried all the usual tricks (##72786# and such). I have my msl, so I go into the provisioning, and things look messed up. My MDN and MSID are 000003872. That makes no sense, so I set them back to the correct values and still no go.
Called Sprint. They ran me through all the usual things that I had already done (hour on the phone with them).
Long story short: The activation program seems to be missing from my phone. Hands free activation never tries to start, in fact, after hard resetting again and watching closely, during setup it says “Activate your device can’t be opened”. And the network settings are missing from the settings menu.
So after work I’m going to take it to Sprint and hopefully they have a factory image they can flash (hopefully an older version so I can update things myself).
My thinking is that the 8.1 update is basically the new rom, but during install doesn't delete the existing carrier programs. When I hard reset, all that got re-installed was the strictly Microsoft stuff, not the carrier specific items i.e. hands free activation.
PS Sorry about the novel...

GoodDayToDie said:
That is so far from something you could call a "brick" it's not funny. "Brick" means un-recoverable. If you can "un-brick" something without diassembling it or at least using hardware a normal user couldn't have access to, it's not a brick!
Also, has anybody else actually had this problem? A few people seem to indicate that they have *not*...
Click to expand...
Click to collapse
HTC confirmed this yesterday, they awared the problem and contacting with MS. Announcement by HTC China
The problem covered both HTC 8s(A620D) and 8x(C620d)
8X/8S have similar but more serious problem with gdr1 - gdr2 upgrade last year, even can't boot into SPL.
By the way, to normal users, if their phone turn into black screen and can't boot, it's a brick. No one will care about if it's a real brick, what they know is: I can't use my phone, it's not working, just like a brick.

fgr said:
I by no means have a brick, but I do now have an issue. Here’s what happened.
I have a Sprint ATIV S Neo, GDR3, Interop-unlock, the whole deal.
Installed the 8.1 update yesterday, and everything was working. I have been playing with all kinds of “stuff” in the registry and such, so I decided that since I had just installed 8.1 I would start fresh and do a hard reset. I don’t really care about keeping interop-unlock at this point. Even with it, so much is still locked down. I’m sure in the future someone will get this cracked and we can really have fun, but until then, just being developer unlocked is good enough.
So, when I got home I reset the phone (power+volume down, exclamation point, then the remaining sequence).
Phone boots back up, and I connect to my WiFi and set everything back up. I think life is wonderful at this point. Then decide to test my 4G download speed so I turn off wifi.
Oops, no cellular data, phone calls and text are fine (didn’t try mms, but probably doesn’t work, blank url in the provisioning). Tried all the usual tricks (##72786# and such). I have my msl, so I go into the provisioning, and things look messed up. My MDN and MSID are 000003872. That makes no sense, so I set them back to the correct values and still no go.
Called Sprint. They ran me through all the usual things that I had already done (hour on the phone with them).
Long story short: The activation program seems to be missing from my phone. Hands free activation never tries to start, in fact, after hard resetting again and watching closely, during setup it says “Activate your device can’t be opened”. And the network settings are missing from the settings menu.
So after work I’m going to take it to Sprint and hopefully they have a factory image they can flash (hopefully an older version so I can update things myself).
My thinking is that the 8.1 update is basically the new rom, but during install doesn't delete the existing carrier programs. When I hard reset, all that got re-installed was the strictly Microsoft stuff, not the carrier specific items i.e. hands free activation.
PS Sorry about the novel...
Click to expand...
Click to collapse
i got the same issue with my ativ s.
everything works except mobile data.
is there some settings i can try since i didnt do a hard reset but the normal reset from the phones "about" menu.
my network is WIND greece.

fgr said:
I by no means have a brick, but I do now have an issue. Here’s what happened.
I have a Sprint ATIV S Neo, GDR3, Interop-unlock, the whole deal.
Installed the 8.1 update yesterday, and everything was working. I have been playing with all kinds of “stuff” in the registry and such, so I decided that since I had just installed 8.1 I would start fresh and do a hard reset. I don’t really care about keeping interop-unlock at this point. Even with it, so much is still locked down. I’m sure in the future someone will get this cracked and we can really have fun, but until then, just being developer unlocked is good enough.
So, when I got home I reset the phone (power+volume down, exclamation point, then the remaining sequence).
Phone boots back up, and I connect to my WiFi and set everything back up. I think life is wonderful at this point. Then decide to test my 4G download speed so I turn off wifi.
Oops, no cellular data, phone calls and text are fine (didn’t try mms, but probably doesn’t work, blank url in the provisioning). Tried all the usual tricks (##72786# and such). I have my msl, so I go into the provisioning, and things look messed up. My MDN and MSID are 000003872. That makes no sense, so I set them back to the correct values and still no go.
Called Sprint. They ran me through all the usual things that I had already done (hour on the phone with them).
Long story short: The activation program seems to be missing from my phone. Hands free activation never tries to start, in fact, after hard resetting again and watching closely, during setup it says “Activate your device can’t be opened”. And the network settings are missing from the settings menu.
So after work I’m going to take it to Sprint and hopefully they have a factory image they can flash (hopefully an older version so I can update things myself).
My thinking is that the 8.1 update is basically the new rom, but during install doesn't delete the existing carrier programs. When I hard reset, all that got re-installed was the strictly Microsoft stuff, not the carrier specific items i.e. hands free activation.
PS Sorry about the novel...
Click to expand...
Click to collapse
No need to apologize for the novel! I did the SAME exact thing as you (except I hard resetted via settings > about > more info > reset your phone). Luckily I know my MSL, and have my MSID handy. I wiped my settings by doing ##72786# and selecting ok twice. I rebooted my phone manually and then went to the 'activate my device' app in settings. It did what looked like a profile update and it said my phone was successfully activated with my phone number listed.
I can browse the web on Sprint's network, make/receive calls and send/receive texts. The only thing I can't figure out to fix is MMS. I can't get or send picture mail, group texts or any kind of MMS at all.
I've managed to get my coworkers settings from his ATIV S Neo but I can't figure out how to edit them on my phone. Going into ##3282# doesn't let me edit things that deeply.
From what I've heard on other forums is that we're basically SOL unless Sprint releases their firmware updates and their release of 8.1 soon (which they have confirmed they will do this summer).
I figured from the get go when this started yesterday that this 8.1 release doesn't seem to properly support CDMA and judging by how many people have this issue, I was correct. Microsoft really needs to work better on the CDMA side of things.

fgr said:
I by no means have a brick, but I do now have an issue. Here’s what happened.
I have a Sprint ATIV S Neo, GDR3, Interop-unlock, the whole deal.
Installed the 8.1 update yesterday, and everything was working. I have been playing with all kinds of “stuff” in the registry and such, so I decided that since I had just installed 8.1 I would start fresh and do a hard reset. I don’t really care about keeping interop-unlock at this point. Even with it, so much is still locked down. I’m sure in the future someone will get this cracked and we can really have fun, but until then, just being developer unlocked is good enough.
So, when I got home I reset the phone (power+volume down, exclamation point, then the remaining sequence).
Phone boots back up, and I connect to my WiFi and set everything back up. I think life is wonderful at this point. Then decide to test my 4G download speed so I turn off wifi.
Oops, no cellular data, phone calls and text are fine (didn’t try mms, but probably doesn’t work, blank url in the provisioning). Tried all the usual tricks (##72786# and such). I have my msl, so I go into the provisioning, and things look messed up. My MDN and MSID are 000003872. That makes no sense, so I set them back to the correct values and still no go.
Called Sprint. They ran me through all the usual things that I had already done (hour on the phone with them).
Long story short: The activation program seems to be missing from my phone. Hands free activation never tries to start, in fact, after hard resetting again and watching closely, during setup it says “Activate your device can’t be opened”. And the network settings are missing from the settings menu.
So after work I’m going to take it to Sprint and hopefully they have a factory image they can flash (hopefully an older version so I can update things myself).
My thinking is that the 8.1 update is basically the new rom, but during install doesn't delete the existing carrier programs. When I hard reset, all that got re-installed was the strictly Microsoft stuff, not the carrier specific items i.e. hands free activation.
PS Sorry about the novel...
Click to expand...
Click to collapse
I saw your reply to my thread for the same issue. I did some research on WP Central and found another thread where someone was having the same issue with an Ativ S and the solution was to manually enter the APN information. I don't know what the APN info is for Sprint, but when I checked it on my phone it was blank. It seems like a safe bet that updating that info would fix the issue.
---------- Post added at 04:01 PM ---------- Previous post was at 03:40 PM ----------
iknowsingh said:
No need to apologize for the novel! I did the SAME exact thing as you (except I hard resetted via settings > about > more info > reset your phone). Luckily I know my MSL, and have my MSID handy. I wiped my settings by doing ##72786# and selecting ok twice. I rebooted my phone manually and then went to the 'activate my device' app in settings. It did what looked like a profile update and it said my phone was successfully activated with my phone number listed.
I can browse the web on Sprint's network, make/receive calls and send/receive texts. The only thing I can't figure out to fix is MMS. I can't get or send picture mail, group texts or any kind of MMS at all.
I've managed to get my coworkers settings from his ATIV S Neo but I can't figure out how to edit them on my phone. Going into ##3282# doesn't let me edit things that deeply.
From what I've heard on other forums is that we're basically SOL unless Sprint releases their firmware updates and their release of 8.1 soon (which they have confirmed they will do this summer).
I figured from the get go when this started yesterday that this 8.1 release doesn't seem to properly support CDMA and judging by how many people have this issue, I was correct. Microsoft really needs to work better on the CDMA side of things.
Click to expand...
Click to collapse
Would you be willing to post the settings? I am guessing that the issue may be partially related to APN settings being missing under Settings, Cellular+SIM, SIM settings. I read a post by someone on another forum who had the same data issues but fixed them by entering the APN information for his carrier. I've tried a couple of different APN settings that I've found out on the web for Sprint, but I'm not sure they are accurate. All I know is that they were missing when I checked them on my phone.

i have fixed my issue with some internet research.
adding manually the APN of the provider in the APN settings solved the issue for me.
hope i helped.

Would you be willing to post the settings? I am guessing that the issue may be partially related to APN settings being missing under Settings, Cellular+SIM, SIM settings. I read a post by someone on another forum who had the same data issues but fixed them by entering the APN information for his carrier. I've tried a couple of different APN settings that I've found out on the web for Sprint, but I'm not sure they are accurate. All I know is that they were missing when I checked them on my phone.
Click to expand...
Click to collapse
I would not mind at all! I went into ##3282# on his phone, selected 'view' then 'others' then 'MMSC URL' . The two pictures are attached, the order of the settings begins with the picture that says '[email protected]'. The second pic is literally a continuation as it starts right where the first picture ends (I scrolled neatly!)
I've been trying to find the correct Sprint APN settings around the web, and a lot of sites have similar settings as options but either Windows Phone doesn't have enough fields for the settings, and the fact that in the APN settings on 8.1, it doesn't let me change the authentication type.
I noted on my coworker's ATIV S Neo that in his 'cellular+SIM' section, he doesn't have options to input APN like I do... the hard reset must've kicked the CDMA stuff in our phones to the curb.

fatdata said:
i have fixed my issue with some internet research.
adding manually the APN of the provider in the APN settings solved the issue for me.
hope i helped.
Click to expand...
Click to collapse
Would you mind posting the APN settings you used? That would be appreciated... I've tried going to various sites but wasn't sure what was the correct ones.

iknowsingh said:
Would you mind posting the APN settings you used? That would be appreciated... I've tried going to various sites but wasn't sure what was the correct ones.
Click to expand...
Click to collapse
they are for greek providrs though... I think you need to find the ones for your provider.
note: i just used the GPRS APN address for wind (my provider) and it worked the rest seemed to not make any diference
VODAFONE
GPRS APN: - internet.vodafone.gr ή webonly.vodafone.gr
Username: - {κενό}
Password: - {κενό}
MCC=202
MNC=05
APN type=default
DNS: - 213.249.17.10, 213.249.17.11
WIND
GPRS APN: - gnet.b-online.gr ή gint.b-online.gr
Username: - {κενό}
Password: - {κενό}
MCC=202
MNC=10
APN type=default
DNS: - 212.152.79.19, 212.152.79.20

fatdata said:
they are for greek providrs though... I think you need to find the ones for your provider.
note: i just used the GPRS APN address and it worked the rest seemed to not make any diference
Click to expand...
Click to collapse
Ahhhh, Vodafone... I assumed you were a Sprint brethren... I appreciate your post nonetheless! Thank you, sir. Now to continue the hunt for correct Sprint settings -_-

Just got back from two Sprint stores and a Best Buy with Samsung reps on hand. None of them had access to any means of reflashing to stock, and really had no useful information. I was surprised by how little they knew about any Windows phones.
I do have TEP though, and they ordered me a new phone. I should have it in a few days. Costing me nothing
Wish I had something useful to tell you folks...

fgr said:
Just got back from two Sprint stores and a Best Buy with Samsung reps on hand. None of them had access to any means of reflashing to stock, and really had no useful information. I was surprised by how little they knew about any Windows phones.
I do have TEP though, and they ordered me a new phone. I should have it in a few days. Costing me nothing
Wish I had something useful to tell you folks...
Click to expand...
Click to collapse
I actually work for a Sprint store (non service/repair location) and I don't have TEP. I actually DO have an upgrade available since I bought the ATIV S Neo off-contract. I wouldn't mind using my upgrade on another ATIV S Neo... and whatever Windows Phones Sprint gets in the future, I'll have to buy off contract (which is nothing new to me lol).
I could technically add TEP to my line and wait a few days then do an advanced exchange at a local repair center but I'll most likely get a refurb as most of them are. I'd rather a brand new device
So I'm currently debating using my upgrade...

fgr said:
Just got back from two Sprint stores and a Best Buy with Samsung reps on hand. None of them had access to any means of reflashing to stock, and really had no useful information. I was surprised by how little they knew about any Windows phones.
I do have TEP though, and they ordered me a new phone. I should have it in a few days. Costing me nothing
Wish I had something useful to tell you folks...
Click to expand...
Click to collapse
Did you mention the update to 8.1 or did you just play dumb? I am thinking I am going to have to do the same thing as you but I don't want to walk in there and tell them that I did the update and have them tell me I'm SOL.

ZogJones said:
Did you mention the update to 8.1 or did you just play dumb? I am thinking I am going to have to do the same thing as you but I don't want to walk in there and tell them that I did the update and have them tell me I'm SOL.
Click to expand...
Click to collapse
I was completely honest, gave them the whole story from start to finish. Even pointed out some of the cool features of 8.1 :laugh:
If this was the new Galaxy they might have given me a hard time, who knows.

How to fix mobile data problems on your OPO!

Well, this is probably the first post I ever posted in one of those forums but I was pretty sure some people might get the same issue so I just thought I'd help out.
I received my One a few days ago, went through hell and back to unlock the bootloader after I already set everything up the way I like it, rooted the phone and updated to XNPH33R and everything was a beauty until I noticed my network acting up. At first it was just the internet connection would drop every now and then then the voice calls started dropping more randomly. I must've flashed my phone like 10 times just to make sure I covered everything.
Then I decided to check the bands used by my service provider, found them on a link on the GSMArena website.
After that it was a matter of setting that on my phone, so I searched online and got this code, *#*#4636#*#*, which should take you to the service menu, there you should be able to make a selection as to which band you want your phone to operate on, as well as the connection type. I set mine to my countrys' band and the connection type to WCDMA/LTE, after that my connection was H+ and it didn't drop for 24 hours now, not even once.
Please let me know if you face any problems doing this. I AM NOT RESPONSIBLE FOR ANY PROBLEMS YOU CAUSE DOING THIS - DO IT AT YOUR OWN RISK.
Oh and the oneplus one is a piece of art, literally.

hishamomran said:
Well, this is probably the first post I ever posted in one of those forums but I was pretty sure some people might get the same issue so I just thought I'd help out.
I received my One a few days ago, went through hell and back to unlock the bootloader after I already set everything up the way I like it, rooted the phone and updated to XNPH33R and everything was a beauty until I noticed my network acting up. At first it was just the internet connection would drop every now and then then the voice calls started dropping more randomly. I must've flashed my phone like 10 times just to make sure I covered everything.
Then I decided to check the bands used by my service provider, found them on a link on the GSMArena website.
After that it was a matter of setting that on my phone, so I searched online and got this code, *#*#4636#*#*, which should take you to the service menu, there you should be able to make a selection as to which band you want your phone to operate on, as well as the connection type. I set mine to my countrys' band and the connection type to WCDMA/LTE, after that my connection was H+ and it didn't drop for 24 hours now, not even once.
Please let me know if you face any problems doing this. I AM NOT RESPONSIBLE FOR ANY PROBLEMS YOU CAUSE DOING THIS - DO IT AT YOUR OWN RISK.
Oh and the oneplus one is a piece of art, literally.
Click to expand...
Click to collapse
So it sounds like it may be an issue with your SIM card. I know what you are thinking, what could this possibly have to do with the SIM, on another phone I had, an LG G2, also running CM11 nightlies, I could not get an LTE signal at all on the phone. I took the sim card out of a nexus 5 which had LTE signal with no issues. I put the SIM back into the nexus 5 to see if it was the sim card, and I got an LTE signal in the nexus 5. Tried flashing different radios, flashed back to stock, nothing was working on the LG G2. FInally somebody suggested that the SIM card may have "tied" itself to the nexus 5, I was like that is BS I have never seen this before, sim cards are meant to be moved around to different phones, kind of the whole point of their existence. After a day or two of trying everything I could, I finally gave in and went to see if it was in fact the SIM card that was causing the issue. Lo and behold, new SIM card activated for my account, G2 immediately received an LTE signal. I know this isnt the exact issue you are having, you are having issues with dropped data, but I still suggest before you do anything else, try to get a new SIM card and see if that resolves the issue. On the G2 I went into that same test menu and when I would select LTE it would go right back to WCDMA preferred, would never stay on LTE, once new SIM card in I was able to change between the two. Just my two cents.

Help:Can't get my mxpe activated on Verizon prepaid with sim starter pack.

Yesterday I bought a $50 starter pack from Verizon prepaid to get a sim card because my last phone didn't use a Sim. So I go to the store to get help activating it. They told me that I'd need to call cs because they didn't provide support for prepaid. So I called & everything went well until the tech had me to restart the phone & try o make a call. All I got was a notice to reboot my phone because there was an error. So the cs guy transferred me to tech support where I spent almost 2 hours on the phone with a lady that wasn't able to get the phone working. She kept telling me the phone wasnt in the system, even though the 1st guy added it with no problem. She then wrote up a ticket to escalate the issue to an advanced department & says they should figure something out in 48hrs. In the meantime I asked if I whould be credited these 3 days that I paid for & won't actually have service, answer: no. Smh.
Additional info my phone now shows the Verizon network & level of service in status bar. However it sometimes says no sim, emergency calls only.
If anyone has any suggestions at all as to what I can do or say to them to get this fixed it would be greatly appreciated. Thank you in advance!

Did you try to do it online ? The website will see the imei number and should let you add it.
Sent from my XT1575 using Tapatalk

I tried doing it online first & when that didn't work I called. I've still not heard anything from the uber tech ppl @ Verizon. The lady I spoke with didn't give me the ticket #, blue I'm wondering if it was actually submitted.

This may or may not help, but I had a time trying to get my XPE activated on VZW last week. I tried to activate it online, on the phone with Verizon, at a Verizon store and finally at Best Buy. The only reason the Best Buy guy helped me is that he and his roommate had recently bought one so he knew it would work.
I think in the end what it was is that the I and others were putting in the IMEI instead of the MEID. The IMEI is one digit longer and you need to use the shorter number. The guy at Best Buy said something to that effect in passing, but I did not follow up with him on it. Try using the MEID by going to About Phone->Status->IMEI Info and using the MEID for activating.
Another thing to note - if you get the MEID by typing in *#06# into the dialer keypad, it brings up the longer number, even though it says it is the MEID, it is really showing you the IMEI. Hopefully this helps someone.

I'm glad to hear you were able to get yours activated! Trying the MEID is a good suggestion, but it didn't work. That's the # requested when you try to activate online. I'm going to spend a few hours on the phone with tech support today & see if they have figured out a solution.

Maybe try calling back at a different time. I was SO reluctant to buy this phone only because I KNEW I’d end up having to call Verizon and deal with the support line. Amazingly, the first lady I talked to knew exactly what phone I was using and got it working in seconds. I'm on unlimited & she did her due diligence in trying to convert me to a different plan (unsuccessfully).
My connection and speed has been miserable at best though… My APN settings were on global, I switched it to CMDA 2 days ago, the connection has gotten faster/better. It's still unreliable though, I don't think I live in an area THAT saturated with Verizon customers... still trying to find a solution for constant/good connection/speeds. I’m not doing anything that would put me in the throttled group either… just slow-garbage connection. Not completely happy with the phone yet. *Completely stock.
Edit: By "I" I mean, "My wife's". This phone was my attempt to convert her from Apple and this situation isn't helping at all.

The trick is to activate the sim card, then put it in the MXP. If you can borrow someone's Verizon phone (i.e. They put their sim in your MXP to free their phone) then you should have no problem getting Verizon to activate a free and clear Verizon phone. Once activated just swap sims back.
I buy/sell/trade phones all the time (had my sim in 3 today). The only time I've had an issue activating on Verizon is when I messed up my sim and only had a Sprint/unlocked Nexus 6 to use at the moment. It took me hours to get a tech to activate. Finally he pulled up an old IMEI from my account and used that phone to activate my sim.
Sent from my XT1575 using Tapatalk

I had trouble activating on prepaid aswell a store was nice enough to give me a sim card and I called and it took 2 representatives to activate and an old galaxy s3 meid I had laying around for some reason.

Jodsfk421 said:
Maybe try calling back at a different time. I was SO reluctant to buy this phone only because I KNEW I’d end up having to call Verizon and deal with the support line. Amazingly, the first lady I talked to knew exactly what phone I was using and got it working in seconds. I'm on unlimited & she did her due diligence in trying to convert me to a different plan (unsuccessfully).
My connection and speed has been miserable at best though… My APN settings were on global, I switched it to CMDA 2 days ago, the connection has gotten faster/better. It's still unreliable though, I don't think I live in an area THAT saturated with Verizon customers... still trying to find a solution for constant/good connection/speeds. I’m not doing anything that would put me in the throttled group either… just slow-garbage connection. Not completely happy with the phone yet. *Completely stock.
Edit: By "I" I mean, "My wife's". This phone was my attempt to convert her from Apple and this situation isn't helping at all.
Click to expand...
Click to collapse
Verizon can't legally throttle you based on your unlimited data and/or monthly usage. They can and will, however, throttle you if you're in a congested area. Every time we go to sporting events, shows, or any type of big event where hundreds of phones are pinging the same tower my service crawls. At my home (in the country) I don't even use WiFi because my phone runs circles around my 60 MBPS Charter WiFi (which rarely/never sees 60 MBPS).
Do you live in the city, an apartment, anywhere that's congested?
Also, in case you weren't aware your bill will be going up $20 per line for every unlimited line not currently under contract. The cut off to get under contract was 11/15 so my 2 lines will cost me an extra $40 on my next billing cycle.
EDIT - Not sure of the legality of them throttling unlimited users but Verizon did try to implement that. They caught so much flak from users and the FCC, they opted to increase monthly charges and only throttle the top 1% of data users on any given tower during periods of heavy use.
Sent from my XT1575 using Tapatalk

Had the same exact problem last weekend. Tried to do it online...wouldn't work. Went into the Verizon store and they couldn't do it either. They activated the sim in another phone, set up the account, then moved the sim to my phone and then ported my phone number over. Took almost two hours to get onto a prepaid plan.
This is only a problem if it's a new account/sim card. If you are pulling a sim from a previous phone, it goes smoothly.

magentacat said:
Yesterday I bought a $50 starter pack from Verizon prepaid to get a sim card because my last phone didn't use a Sim. So I go to the store to get help activating it. They told me that I'd need to call cs because they didn't provide support for prepaid. So I called & everything went well until the tech had me to restart the phone & try o make a call. All I got was a notice to reboot my phone because there was an error. So the cs guy transferred me to tech support where I spent almost 2 hours on the phone with a lady that wasn't able to get the phone working. She kept telling me the phone wasnt in the system, even though the 1st guy added it with no problem. She then wrote up a ticket to escalate the issue to an advanced department & says they should figure something out in 48hrs. In the meantime I asked if I whould be credited these 3 days that I paid for & won't actually have service, answer: no. Smh.
Additional info my phone now shows the Verizon network & level of service in status bar. However it sometimes says no sim, emergency calls only.
If anyone has any suggestions at all as to what I can do or say to them to get this fixed it would be greatly appreciated. Thank you in advance!
Click to expand...
Click to collapse
First of all the Pure may not work for pre-paid but it definitely works for post paid. However if you have it working then OK. As for your other issue try changing Settings > under Wireless & networks choose "More" > Cellular networks > Preferred network type > choose LTE/CDMA.
I used to leave mine on Global all the time until a few weeks ago I started getting a message similar if not the same as yours. Everything still worked OK but the error message would not go away no matter what I did...until I stopped using Global. Now I have not tested it recently to see if Global would work again but from reading about the Global setting it is really for when you are "global" that is, out of the country and roaming for a signal that can be used. While here in the USA as long as you have a decent signal for LTE/CDMA then no need for the phone to even try to connect. It should just do so automatically. Give it a try and report back.

No service

Hi,
I have a problem with my brand new Galaxy S7 edge. It's a European model, unlocked, bought in the official Samsung store. It was working fine but yesterday it lost service for a while. I switched it in and out of plane mode and service was back. Today it suddenly lost service and nothing seems to help. Tried plane mode, factory reset, changing network settings. Sim card works fine with my old galaxy s5. IMEI and serial number are correct. Any thoughts?

lukas.elk said:
Hi,
I have a problem with my brand new Galaxy S7 edge. It's a European model, unlocked, bought in the official Samsung store. It was working fine but yesterday it lost service for a while. I switched it in and out of plane mode and service was back. Today it suddenly lost service and nothing seems to help. Tried plane mode, factory reset, changing network settings. Sim card works fine with my old galaxy s5. IMEI and serial number are correct. Any thoughts?
Click to expand...
Click to collapse
Back to the store where you bought it and ask for replacement!

henklbr said:
Back to the store where you bought it and ask for replacement!
Click to expand...
Click to collapse
Thank you for a fast reply! Is there any chance that it's a software issue that I could resolve myself?

We have the *exact* same problem over at android-hilfe.de
I've been dealing with this issue for over a week now, latest update from two days ago didn't help. I reset the phone, switched SIM-Cards, swapped SD-Card etc. Problem persists.
NO service out of the blue.
I guess there is no way to fix thix, and I'm entirely sure more people have this problem, but they often don't notice because they are connected on Wifi.

slind said:
We have the *exact* same problem over at android-hilfe.de
I've been dealing with this issue for over a week now, latest update from two days ago didn't help. I reset the phone, switched SIM-Cards, swapped SD-Card etc. Problem persists.
NO service out of the blue.
I guess there is no way to fix thix, and I'm entirely sure more people have this problem, but they often don't notice because they are connected on Wifi.
Click to expand...
Click to collapse
Exactly, I haven't noticed it at first because I was online all the time. It looks to me as it's a problem with the gsm module in general as when I remove the SIM card the phone alerts me that the card has been removed so it probably sees the SIM card.

lukas.elk said:
Exactly, I haven't noticed it at first because I was online all the time. It looks to me as it's a problem with the gsm module in general as when I remove the SIM card the phone alerts me that the card has been removed so it probably sees the SIM card.
Click to expand...
Click to collapse
I don't know what's going on, but I see many people mentioning the exact same problem. If this happens again I'm giving the phone back. It seems to help if you switch from LTE/3G/2G to 3G/2G - but I depend on the LTE connection and it's unacceptable to me.

slind said:
I don't know what's going on, but I see many people mentioning the exact same problem. If this happens again I'm giving the phone back. It seems to help if you switch from LTE/3G/2G to 3G/2G - but I depend on the LTE connection and it's unacceptable to me.
Click to expand...
Click to collapse
In my case nothing seems to help. It permanently has abosutely no service.

I've just had it die on me again. No chance I'm bothering with this any longer. There are really many things I like about this phone, but the 6S Plus has one unbeatable advantage: it works!

I've done one more test. Even emergency call doesn't work.

I have this no service problem as well please let me know how do you fix it?
---------- Post added at 03:33 PM ---------- Previous post was at 03:24 PM ----------
slind said:
I've just had it die on me again. No chance I'm bothering with this any longer. There are really many things I like about this phone, but the 6S Plus has one unbeatable advantage: it works!
Click to expand...
Click to collapse
you still having this problem? how did you fix it?

slind said:
I don't know what's going on, but I see many people mentioning the exact same problem. If this happens again I'm giving the phone back. It seems to help if you switch from LTE/3G/2G to 3G/2G - but I depend on the LTE connection and it's unacceptable to me.
Click to expand...
Click to collapse
How did you end up fixing it?

i have the same problem on a used s7e that i bought. i tryed with reflash it with pit etc etc and nothing helps

My T-Mobile S7 edge just had its radio bite the dust as well I guess. Phone was going slow so I rebooted it then I got no service. Rebooted a few more times, new SIM card, factory reset, software reload with SmartSwitch... nothing fixed it. I'm now 3 for 3 with Samsung phones that have mysteriously crapped out on me for no discernible reason. Not impressed.

Could be APN, I flashed a custom ROM on my phone and then it receives signal but says (and acts like) no services. Resetting APN put it instantly back to working. It can be found in Settings > Mobile Networks > Access Point Names > Reset to default (or find the APN setting for your carrier on the internet/official website, then add & apply)
lukas.elk said:
Hi,
I have a problem with my brand new Galaxy S7 edge. It's a European model, unlocked, bought in the official Samsung store. It was working fine but yesterday it lost service for a while. I switched it in and out of plane mode and service was back. Today it suddenly lost service and nothing seems to help. Tried plane mode, factory reset, changing network settings. Sim card works fine with my old galaxy s5. IMEI and serial number are correct. Any thoughts?
Click to expand...
Click to collapse