Related
Hi,
I have a N910C Exynos (oem) on Lollipop and i´m tryning to wipe my credentials but in the Security options the "Clear credentials" option is disabled/grayed out. How can i turn this option on??
Explain and Things that i already tried:
Problem starts after i tried to root my galaxy. It was already in 5.1.1 (OTA installed) and when i tried to root i got a boot loop.
- I did the factory reset wiping cache and data/factory reset and still got on boot loop
- Tried to return to original condition installing by Odin the 4.4.4 stock version but got sw rev check fail .... 2 binary 1 on android screen and Fail status in Odin
- Tried to install 5.0.1 and same thing
- Installed 5.1.1 normal.
- After boot up, Clear credentials (as some other features, like lock screen) was already grayed out
- Tried to do a downgrade and Fail
- Tried to do the encrypt and decrypt the SD card, but same thing
- Tried to unlock screen with samsung find my phone, change to pattern mode, choose a pin code after pattern, reboot, put the wrong pattern on porpouse but it never ask for the pin so i could try to use google account to reset
- Tried to uncheck and check every admin
I tried pretty much everything that everyone write on this forum and internet. Nothing seems to work.
Is there any third part app to clear credentials or anyone has any idea how can i fix this F#[email protected]# problem??
Plz, Help
exlows said:
Hi,
I have a N910C Exynos (oem) on Lollipop and i´m tryning to wipe my credentials but in the Security options the "Clear credentials" option is disabled/grayed out. How can i turn this option on??
Explain and Things that i already tried:
Problem starts after i tried to root my galaxy. It was already in 5.1.1 (OTA installed) and when i tried to root i got a boot loop.
- I did the factory reset wiping cache and data/factory reset and still got on boot loop
- Tried to return to original condition installing by Odin the 4.4.4 stock version but got sw rev check fail .... 2 binary 1 on android screen and Fail status in Odin
- Tried to install 5.0.1 and same thing
- Installed 5.1.1 normal.
- After boot up, Clear credentials (as some other features, like lock screen) was already grayed out
- Tried to do a downgrade and Fail
- Tried to do the encrypt and decrypt the SD card, but same thing
- Tried to unlock screen with samsung find my phone, change to pattern mode, choose a pin code after pattern, reboot, put the wrong pattern on porpouse but it never ask for the pin so i could try to use google account to reset
- Tried to uncheck and check every admin
I tried pretty much everything that everyone write on this forum and internet. Nothing seems to work.
Is there any third part app to clear credentials or anyone has any idea how can i fix this F#[email protected]# problem??
Plz, Help
Click to expand...
Click to collapse
When the clear credential is grayed out means there aren't any credentials to wipe. Basically, what is your problem?
Jertlok said:
When the clear credential is grayed out means there aren't any credentials to wipe. Basically, what is your problem?
Click to expand...
Click to collapse
In Security section some options are grayed out with this status "disabled by administrator, encryption policy, or credential storage"
The Encrypt device option have only Pin and fingerprint on, the rest is disabled... I saw that if i clear the credentials it would fix this problem...
exlows said:
In Security section some options are grayed out with this status "disabled by administrator, encryption policy, or credential storage"
The Encrypt device option have only Pin and fingerprint on, the rest is disabled... I saw that if i clear the credentials it would fix this problem...
Click to expand...
Click to collapse
So, try to explain better your issue via posting some screenshot or writing more clearly.
Do you mean the Screen Lock Type?
-from Lock screen and security > Screen Lock Type
I think you previously encrypted your device and now you are having issues, have you tried to get access to your old files?
Jertlok said:
So, try to explain better your issue via posting some screenshot or writing more clearly.
Do you mean the Screen Lock Type?
-from Lock screen and security > Screen Lock Type
I think you previously encrypted your device and now you are having issues, have you tried to get access to your old files?
Click to expand...
Click to collapse
I´m new here, can´t post any links to my photos. Sorry if i´m not been clear, my english is not that good. I´m from Brazil. But i will try to explain more clearly here:
1 - I go to the Settings > System > Security
2 - In Security tab i choose Encrypt device (codificar dispositivo)
3 - Then i click to choose the lock screen option
4 - The 3 options are grayed out, just the PIN (senha) and Fingerprint (Impressão Digital) are enabled
I just got the phone. Brand new. Then i tried to root but got stock in boot loop, so i installed the stock rom and then i saw this problem.
I have never encrypted the phone nor the SD. I can access everything in my phone but this options. Knox are diabled to, since i tried to root and got Knox status 1.
The only way to highlight the 5 screen lock options is if i go to samsung find my phone, click in unlock screen device. Then the phone gets unlocked and i got a pop up to choose a new screen lock. But if i choose, for an example, Pattern, i draw the pattern, choose a pin code, but as soon i finish it all options get grayed again.
And in the lock screen i can draw the wrong pattern as many times as i want but i don´t got the option to use de PIN to get into device.
exlows said:
I´m new here, can´t post any links to my photos. Sorry if i´m not been clear, my english is not that good. I´m from Brazil. But i will try to explain more clearly here:
1 - I go to the Settings > System > Security
2 - In Security tab i choose Encrypt device (codificar dispositivo)
3 - Then i click to choose the lock screen option
4 - The 3 options are grayed out, just the PIN (senha) and Fingerprint (Impressão Digital) are enabled
I just got the phone. Brand new. Then i tried to root but got stock in boot loop, so i installed the stock rom and then i saw this problem.
I have never encrypted the phone nor the SD. I can access everything in my phone but this options. Knox are diabled to, since i tried to root and got Knox status 1.
The only way to highlight the 5 screen lock options is if i go to samsung find my phone, click in unlock screen device. Then the phone gets unlocked and i got a pop up to choose a new screen lock. But if i choose, for an example, Pattern, i draw the pattern, choose a pin code, but as soon i finish it all options get grayed again.
And in the lock screen i can draw the wrong pattern as many times as i want but i don´t got the option to use de PIN to get into device.
Click to expand...
Click to collapse
Oka, now i've got your problem. Try to check if all the Android Certificates are enabled. Settings > Security > Other Security Settings > View security certificates
Jertlok said:
Oka, now i've got your problem. Try to check if all the Android Certificates are enabled. Settings > Security > Other Security Settings > View security certificates
Click to expand...
Click to collapse
Ok, the path is a a little bit different for me. I´m in the Security -> Trusted Credentials... Here i can see 2 tabs: System and User
In system there ar a lot of credentials and they are all enabled, in user i have none.
Just a heads up: I already tried to disable all of them one by one before. Didn´t help
Did you ever get this figured out? I have tons of certificates installed and turned on. Some are from China, Turkey and in other languages. I want to remove them all but Clear Credentials is greyed out. I'm using a Samsung S5 on v6.0.1 (not rooted).
Joe
exlows said:
Ok, the path is a a little bit different for me. I´m in the Security -> Trusted Credentials... Here i can see 2 tabs: System and User
In system there ar a lot of credentials and they are all enabled, in user i have none.
Just a heads up: I already tried to disable all of them one by one before. Didn´t help
Click to expand...
Click to collapse
Hello, i activated just for test screen lock pattern. Now i cant go back to none screen lock, the option is grey( Disabled by administrator, encryption policy or credential storage), i only can choose between pattern, pin code or password. I try all methods find on internet wich work for other phone ex samsung with android 6.0, no one works on huawei p8 lite android 6.0.
Any ideas?
Thank you!
Go to Settings-->Advanced-->Security-->Select Clear credentials and click Yes
I all ready did this, and multiple reboot, the option is still grey
Print screen
Is your phone encrypted?
Sent from my Huawei P8 using XDA Labs
No, is not encrypted, sould I try to encrypted, and decrypted, may be will work this way?
Try this
Go to Settings-->Advanced-->Security-->Device administrators and disable all of them
Sent from my Huawei P8 using XDA Labs
I try evrything I find on internet and is not working, there is anybody with the same problem with p8 lite?
Im also facing the same issue.. please post if you found some solution
Exact same issue here
I found a way to "cheat" it
Set code to pattern->get pattern wrong 5 times -> password now removed
Would like to see a permanent fix though
Or AOSP lockscreen lol
Thank you very much, is working for me, the option "none" is still grey, thank you again
I have android 6.0 and i face the same problem. Any fix yet?
huawei p8 lite, android 6, screen lock problem
I activated PIN screen lock for testing VPN, yesterday in the morning, and after that I was not able to remove it. The only thing that worked for me was setting pattern and backup PIN, and to make wrong pattern five times, as someone before suggested. Option none is still "grey" but at least I do not have any more screen lock of any kind. Thank you very much. :good:
your post saved me from going totally nuts!
Just to say thank you!
Munyareezus said:
Exact same issue here
I found a way to "cheat" it
Set code to pattern->get pattern wrong 5 times -> password now removed
Would like to see a permanent fix though
Or AOSP lockscreen lol
Click to expand...
Click to collapse
I've searched whole the net and found nothing. Your cheat worked, and I've just signed up in XDA to thank you. :victory::victory::victory:
After using a wrong pattern several times (it took well over 5), it says "Try again in 30 seconds". Grr…
It's a P8 Lite running Android 6.0 as the latest firmware (…B584).
1)opt for screenlock>back pin password
2)now try wrong pattern in screenlock till it comes for FORGET THE PASSWORD
3)now go for back up pin
4)now you will get an option to select screenlock.now also NONE optionwill be grey
5)don't opt anything that and press back
6)after this screen lock option becomes automatically NONE,even without any selection(go to settings and check it)
Munyareezus
your the bast ....worked with me to huawei y6 ii :good:
just registered in dxa
Munyareezus said:
Exact same issue here
I found a way to "cheat" it
Set code to pattern->get pattern wrong 5 times -> password now removed
Would like to see a permanent fix though
Or AOSP lockscreen lol
Click to expand...
Click to collapse
Works for me too! (P8 Lite)
Hi,
As most devices running Android 5.0 and newer are encrypted by default, this might be the cause that you are unable to remove the lockscreen protection. It uses a locally stored and randomly generated key until a lockscreen protection method is enabled, then switches to this as the encryption key.
If disabling the device managers and erasing the Certificates do not allow you to remove the lockscreen protection, there is an option under Developer options> Screen lock. Disabling this will remove any lockscreen protection that is in place. If this is also grayed out the only option is to perform a full factory reset of the device (including internal storage wipe) in order to reset the encryption key.
Cheers
I have had this problem ever since i installed lollipop roms on my i9505, whenever i go to security, it always says swipe and none option are deactivated by device administrator, credentials etc. Also PIN lock and password lock dont work, i set them but i would still have the swipe lock when i go ahead and lock my phones screen. Also pattern works. I have cleared credentials and deactivated all device administrators but the problem persists, is there anything i can do to solve this? I updated my modems through mobile odin as my computer is unable to read my phone die to faulty usb ports.
Here i attached the screenshot to my lock screen options.
Oh yea i forgot to mention this problem only appears on touchwiz roms that i have installed, cyanogen mod roms and other aosp roms i have installed like the 7.0 nougat rom by jdc dont have this problem for me
Is the device encrypted? Are you using VPN?
Sent from my ASUS_Z00AD using XDA Labs
No its not encrypted nor is it on vpn.
Hi everyone,
I have oneplus 6t however i am not able to find the setting for secure startup where as it asks for pin when you reboot the phone
Thanks
There is no direct setting available, it's asked when you set the security settings. You have to remove all security settings and set them again to have the option proposed
Striatum_bdr said:
There is no direct setting available, it's asked when you set the security settings. You have to remove all security settings and set them again to have the option proposed
Click to expand...
Click to collapse
Hi,
I have tired to remove all security and re-add but still don't get the option on Oneplus 6T. OxygenOS: 9.0.7.
Do i need to wipe the phone and start again ?
Any advise would be great.
Thanks
Abid
I was looking for this as well. Didn't see it on setup nor in the security settings.
.
worldsoutro said:
I was looking for this as well. Didn't see it on setup nor in the security settings.
Click to expand...
Click to collapse
Thanks for the udpate .
Please do let me know if you find this
Thanks
My phone always asks for pin/pattern to unlock the phone when it is rebooted.
It wont even let me access the camera from the lock screen until I enter my pin/pattern the first time after boot. I think this may be because the phone does not decrypt until the pin/pattern is entered that first time after boot.
I found this while doing a little digging. Its for the O5 but same for the 6T
"OnePlus support responded to me on this.
The answer is "YES", OnePlus 5 / OxygenOS 4.5.x DOES use the new File Based Encryption and Direct Boot.
So there CANNOT BE a "require PIN at boot" option.
"
https://forums.oneplus.com/threads/secure-startup-option-missing-in-oneplus-5.588963/
worldsoutro
worldsoutro said:
I found this while doing a little digging. Its for the O5 but same for the 6T
"OnePlus support responded to me on this.
The answer is "YES", OnePlus 5 / OxygenOS 4.5.x DOES use the new File Based Encryption and Direct Boot.
So there CANNOT BE a "require PIN at boot" option.
"
https://forums.oneplus.com/threads/secure-startup-option-missing-in-oneplus-5.588963/
Click to expand...
Click to collapse
Thanks for the udpate and link.
That's the reason why i am not getting the link.
Thanks
Ok, I'm confused...might be because it's first thing on a Monday morning, the caffeine hasn't kicked in, it's New Years Eve, but my phone REQUIREDS a PIN on reboot...it's how I set it up when I first set up the phone, with the fingerprint sensor.
p51d007 said:
Ok, I'm confused...might be because it's first thing on a Monday morning, the caffeine hasn't kicked in, it's New Years Eve, but my phone REQUIREDS a PIN on reboot...it's how I set it up when I first set up the phone, with the fingerprint sensor.
Click to expand...
Click to collapse
I was confused at first but basically "Secure Startup" means the phone does not boot past the boot loader without entering the pin (from what I understand).
Check this link from a few posts up: https://forums.oneplus.com/threads/secure-startup-option-missing-in-oneplus-5.588963/
With file based encryption you normally don't get the option. I didn't have it on my Essential either.
tech_head said:
With file based encryption you normally don't get the option. I didn't have it on my Essential either.
Click to expand...
Click to collapse
Thanks for the update
Hi,
I started facing an error with Pixel4 since last two days.
Two errors i am getting:
1) When i tried to unlock, it didnt unlock and popped the message, "Hardware Not Found".
2) I tried removing my face data and adding it again, it gave the error: "Face Enrollment didnt work".
I have seen that lot of people are facing these issues.
Why this is an issue is that there is no other biometric way of authentication to get into the phone other than face unlock.
I am having to use PIN or PATTERN to get into the phone.
Anyone here has faced this issue and knows how to get it fixed?
Any news on this would be appreciated.
Thanks,
Prasad
pdash79 said:
Hi,
I started facing an error with Pixel4 since last two days.
Two errors i am getting:
1) When i tried to unlock, it didnt unlock and popped the message, "Hardware Not Found".
2) I tried removing my face data and adding it again, it gave the error: "Face Enrollment didnt work".
I have seen that lot of people are facing these issues.
Why this is an issue is that there is no other biometric way of authentication to get into the phone other than face unlock.
I am having to use PIN or PATTERN to get into the phone.
Anyone here has faced this issue and knows how to get it fixed?
Any news on this would be appreciated.
Thanks,
Prasad
Click to expand...
Click to collapse
I haven't seen this issue and face unlock works properly even with sun glasses on. Contact Google(chat/call) see what they say.
https://store.google.com/repaircenter
I don't have much issues with Face Unlock, but please keep us informed what the Google Repair Center says about that issue you have, pdash79.
But I have questions about this Face Unlock:
- How much of the face needs to be visible (means, unmasked due to Corona infection preventing rules) to make that thing work?
- Can a second "Face pattern" (one with masked face) be learned so the unlock works even with mask up?
pdash79 said:
Hi,
I started facing an error with Pixel4 since last two days.
Two errors i am getting:
1) When i tried to unlock, it didnt unlock and popped the message, "Hardware Not Found".
2) I tried removing my face data and adding it again, it gave the error: "Face Enrollment didnt work".
I have seen that lot of people are facing these issues.
Why this is an issue is that there is no other biometric way of authentication to get into the phone other than face unlock.
I am having to use PIN or PATTERN to get into the phone.
Anyone here has faced this issue and knows how to get it fixed?
Any news on this would be appreciated.
Thanks,
Prasad
Click to expand...
Click to collapse
Yeah I just did a warranty claim over this issue. Curious did u flash a rom ? Anyway it just stopped working out of the blue
pdash79 said:
Hi,
I started facing an error with Pixel4 since last two days.
Two errors i am getting:
1) When i tried to unlock, it didnt unlock and popped the message, "Hardware Not Found".
2) I tried removing my face data and adding it again, it gave the error: "Face Enrollment didnt work".
I have seen that lot of people are facing these issues.
Why this is an issue is that there is no other biometric way of authentication to get into the phone other than face unlock.
I am having to use PIN or PATTERN to get into the phone.
Anyone here has faced this issue and knows how to get it fixed?
Any news on this would be appreciated.
Thanks,
Prasad
Click to expand...
Click to collapse
I have had the same problem, and I have flashed several times until I realize that the problem is in the update of April 5, flash an old ROM and it is solved
gaseoso said:
I have had the same problem, and I have flashed several times until I realize that the problem is in the update of April 5, flash an old ROM and it is solved
Click to expand...
Click to collapse
Hey. Thanks a lot man. I did flash a rom from Jan and it did solve the issue.
Thanks a lot for your advice.
Saved me hell lot of trouble.
Was troublesome to use pin or pattern.
Hope google resolves it in future updates.
But they have not even acknowledged it seems.
Stll hope then fix.
Thanks again.
pdash79 said:
Hi,
I started facing an error with Pixel4 since last two days.
Two errors i am getting:
1) When i tried to unlock, it didnt unlock and popped the message, "Hardware Not Found".
2) I tried removing my face data and adding it again, it gave the error: "Face Enrollment didnt work".
I have seen that lot of people are facing these issues.
Why this is an issue is that there is no other biometric way of authentication to get into the phone other than face unlock.
I am having to use PIN or PATTERN to get into the phone.
Anyone here has faced this issue and knows how to get it fixed?
Any news on this would be appreciated.
Thanks,
Prasad
Click to expand...
Click to collapse
Had this also and the problem was that I installed a custom kernel.
Flashed a new firmware on the phone and it works again.
I had same issue, so i did flash older rom to fix it, just want to know if the may 2020 update solve the problem before i download the update
I had issues with the face unlock twice already while having the phone.
I wasn't able to re-enroll my face and got error messages.
Since my bootloader is unlocked I figured that locking it will wipe it completly (factory reset did not help by itself)
Indeed, after locking, and unlocking the bootloader, the issue resolved. twice.
Just curious is anyone has had this problem with a locked bootloader (never unlocked) and only did OTA updates?
bobby janow said:
Just curious is anyone has had this problem with a locked bootloader (never unlocked) and only did OTA updates?
Click to expand...
Click to collapse
Not me, as I unlocked the bootloader since day one.
But, it did happen to me once after OTA (sideloaded).
Try to unlock and re-lock your bootloader, it should resolve it but all content of the phone will be erased.
The reason I think it works is that the biometric is saved somewhere not reachable but since unlock/lock operations are so data destructive so it is probably erasing old/corrupted bio info.
thehartk said:
Not me, as I unlocked the bootloader since day one.
But, it did happen to me once after OTA (sideloaded).
Try to unlock and re-lock your bootloader, it should resolve it but all content of the phone will be erased.
The reason I think it works is that the biometric is saved somewhere not reachable but since unlock/lock operations are so data destructive so it is probably erasing old/corrupted bio info.
Click to expand...
Click to collapse
So you're not having any issues at all? If I go to the March build it works again but as soon as the phone updates it's broke again! If I use the Android 11 preview it works but they're too many bugs I've tried several times to wipe and lock and unlock the bootloader but nothing will get it working!
The guys from Russian 4pda, made a magick module that fixes face unlock, for whom it does not work on April and May firmware.
OK, I made a module for for Magisk to fix Face Unlock
https://drive.google.com/open?id=1qtfVb3celjrlT4qQYX_fdfBUCPsp9hbP
How to add a link?
---------- Post added at 11:28 AM ---------- Previous post was at 11:27 AM ----------
Displax said:
OK, I made a module for for Magisk to fix Face Unlock
https://drive.google.com/open?id=1qtfVb3celjrlT4qQYX_fdfBUCPsp9hbP
Click to expand...
Click to collapse
я не успел?
DanDroidOS said:
So you're not having any issues at all? If I go to the March build it works again but as soon as the phone updates it's broke again! If I use the Android 11 preview it works but they're too many bugs I've tried several times to wipe and lock and unlock the bootloader but nothing will get it working!
Click to expand...
Click to collapse
I'm on April build and it works.
I had the issue when updating from March to April, did my routine and all is good now.
Displax said:
OK, I made a module for for Magisk to fix Face Unlock
https://drive.google.com/open?id=1qtfVb3celjrlT4qQYX_fdfBUCPsp9hbP
Click to expand...
Click to collapse
Worked perfect, thank you! :good: How did Google manage to break FU with the update and why are only some affected?
Guys, anyone tried May update and see if the problem solved from who's getting the issue before on April update?
I'm still using an old update till someone try and till us
pdash79 said:
Hi,
I started facing an error with Pixel4 since last two days.
Two errors i am getting:
1) When i tried to unlock, it didnt unlock and popped the message, "Hardware Not Found".
2) I tried removing my face data and adding it again, it gave the error: "Face Enrollment didnt work".
I have seen that lot of people are facing these issues.
Why this is an issue is that there is no other biometric way of authentication to get into the phone other than face unlock.
I am having to use PIN or PATTERN to get into the phone.
Anyone here has faced this issue and knows how to get it fixed?
Any news on this would be appreciated.
Thanks,
Prasad
Click to expand...
Click to collapse
go into your camera app settings and disable frequent faces. restart your phone and try out the face unlock
jalado said:
go into your camera app settings and disable frequent faces. restart your phone and try out the face unlock
Click to expand...
Click to collapse
I updated to May 2020 Security update.
Then tried out disabling frequent faces, restarted and tried the face unlock.
Bow it is giving the message that Hardware not found.
I thought of removing face data and re-adding it and then trying.
It does not even let me delete my face data.
Please advise what i can do to fix it.
Thanks,
Pdash