Database Users

So. I take it there is no way to unbrick this...

I was on the phone with T-Mobile and the woman on the other end either had no idea what I was talking about or, she really did. Her probing questions were perfect and she understood everything I was saying...but the only thing she could think of doing was stripping down the phone, have just the battery, and then press and hold VOL UP+DOWN and Power till the Samsung Vibrant screen came on.
I would have a picture for you, but looks like the forum doesn't allow 'new' members to post. Too bad lurker time can;t be counted toward any of it.
Anyway, the best description of what on my screen:
It has a cellphone on the left, a computer on the right, connecting dots and an orange triangle with an exclamation point. It's all int he middle of the screen.
Best part of this is: I did nothing to the phone. i only downloaded some games and a backup program I can't remember the name. Phone was still locked. I'm not venturing into doing anything like that till i have the money to buy another in a worst case scenario.
So...any ideas?

Add insurance in case you mess anything up. You have 14 days...
That doesn't sound like it's bricked but you didn't tell us anything...
That's the recovery screen, but I'm not sure what you are trying to accomplish...

try to reboot the phone into recovery mode and wipe the phone.

I've tried rebooting to recovery mode.
As for not telling the forum anythng; I'm sorry. I left one detail out:
I downloaded a free application, it's a backup program. I don't remember the name of it (this is my first droid phone, big step up from your standard flip phone with a 6 color screen). I left it running a backup of all the photos and 3gp videos I put on the SD card. Fell asleep, woke up 6 hours later....
BOOM.
I did tell you everything, as in I have no desire to hack/crack/jailbreak/spook/circumvent/customer-os/firmware-flash this phone. I only wanted to charge it after playing with it for a while.
I've tried several of the volume button and power button resets, with/without SD card and SIM. I even tried doing it without the battery in the phone plugged into the USB port.
6 hours of internet browseing and reading and trying these different things, and still nowhere close to an answer form T-Mobile than I need the phone replaced.
I can't easily do it, because I have to send the phone in, wait for a 'credit' to hit my account and order another phone, all the while my service is going to stay active because I am on a Flexpay account.
I love the phone. But it's this kind of thing that has made e stay with your standard, low-tech flip phone from Tracfone. This wouldn't be such a big headache of the cellular antenna in that Tracfone was working. It's lasted me almost 4 years.
Anyway. Is there a program that forces a connection to the phone, kinda says "HEY! you are connected to a computer, now do your stuff!"??
Is there a button combination to make it look for a recovery image ont he SD card like when I would flash my OLD Dell Axim X50??? Noone seems to know alot about this phone yet.

It has a cellphone on the left, a computer on the right, connecting dots and an orange triangle with an exclamation point. It's all int he middle of the screen.
Click to expand...
Click to collapse
Looked something like this?
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sounds like you were in some sort of recovery mode. That more closely resembles the default Android recovery.

Nope.
It has a white icon of a cellphone pn the left, 2 dots, a orange triangle with an exclamation point, 2 dots and another icon that kinda looks like a computer.
Breaking forum rules, but whatever:
http // img231.imageshack.us/ img231 / 1830/ 0720000800.jpg
YAY! It worked. Just add a colon after http and get rid of the spaces.

Of course you know that if this we're happening to you on postpaid, they'd swap your phones out with no inbetween phone time. Your local T-Mobile store might also have loaner phone for you.

probably a cheap flip phone. I was forced to get Flexpay. I guess the last 7 years f ontime, in-full payments to anything hasn't fixed my credit at all. That would explain Verizon's want of a $400 security deposit.

So... I've been doing some research. If Odin can be used to reflash the stock firmwares onto the phone...and if this phone uses an SD card (only say this because windows recognized the internal storage as an SD card) and if one of the other Samsung Android phones when taken apart , had a SD slot for the internal storage (looks like you can actually easily replace the SD card) then what if I took apart the phone, removed the SD card and formated and partitioned it on my computer through my card reader...
These are all just educated guesses. I mean... it looks like my phone has no idea what to do because maybe the SD card is bad or something, unbeknownst to me, reformatted the card improperly.
I posed this same question to Samsung and have yet to hear from them.
What do you guys think? Anyone actually crack open their phones yet?

It seems to me that your options are limited.
I'd say you should root it and see if that gives you more options, but I don't know how feasible that will be for you to do at present.

Can't root a phone that's not booting up to recovery or being seen by a computer
Just received info from Samsung:
Yeah, it looks like the phone needs to be re-flashed or replaced. Head to your local T-Mobile Store or call them up."
So Samsung isn't willing to let go of any other information on this or even extrapolate on the idea of reflashing.
Again, it looks like there is no internal storage with a bootloader to tell the phone what to do.

i see 1 solution
when i bought my vibrant they told me i have 14 days to return or exchange the phone if there is any issues with it the phone came out on the 15th i think so you still have 6 days to take it in show them the problem and they can swap you out with a new vibrant

bricked my g1
When i got my first g1, I rooted it and tried to flash a rom. I bricked it! I called Tmo,I said it froze and wouldn't boot up. They walked me through troubleshooting(of course nothing worked) and said it was software and sent me a brand new one it was only 2 wks old. Maybe an idea for ya.

If you are with in your return period(30 days California, 14 everywhere else) I would take it back and get a new one instead of trying to fix it.

Why trying to fix it yourself? Bring it back to a t-mobile store and exchange for a new one.
bwhites1 said:
When i got my first g1, I rooted it and tried to flash a rom. I bricked it! I called Tmo,I said it froze and wouldn't boot up. They walked me through troubleshooting(of course nothing worked) and said it was software and sent me a brand new one it was only 2 wks old. Maybe an idea for ya.
Click to expand...
Click to collapse
I've bricked my G1 few times. t-mobile has always exchange it for me during the first year.

i know what your phone has theres a cure but you will most likely have to root it then return it back to stock look under the ms guru section for returning your phone to stock it should help you but then you need to do a restore with the nandroid backup to be completely stock. you'll have to put your phone into download mode hold both volume buttons and power let it do the vibrant screen twice then let go of power and still hold the volume buttons you should be in download mode proceed with the other things from there meaning ms guru and using odin

If you are having the problem I think you are, you should be able, if the software is compatible with Vibrant because I don't know if it is, to restore it with the Odin software or at least thorough a far more complicated process using adb. Check this thread, http://forum.xda-developers.com/showthread.php?t=731989, and see if you are having a similar problem.

jwrichards1982 said:
I was on the phone with T-Mobile and the woman on the other end either had no idea what I was talking about or, she really did. Her probing questions were perfect and she understood everything I was saying...but the only thing she could think of doing was stripping down the phone, have just the battery, and then press and hold VOL UP+DOWN and Power till the Samsung Vibrant screen came on.
I would have a picture for you, but looks like the forum doesn't allow 'new' members to post. Too bad lurker time can;t be counted toward any of it.
Anyway, the best description of what on my screen:
It has a cellphone on the left, a computer on the right, connecting dots and an orange triangle with an exclamation point. It's all int he middle of the screen.
Best part of this is: I did nothing to the phone. i only downloaded some games and a backup program I can't remember the name. Phone was still locked. I'm not venturing into doing anything like that till i have the money to buy another in a worst case scenario.
So...any ideas?
Click to expand...
Click to collapse
I wanted to let you know I had this same issue and I was still able to get into download mode with the same method described in the earlier post:
1:with phone off hold down volume up and volume down buttons- keeps buttons held
2ress and hold power on button
3:when the screen with the computer and cellphone on it appear for the second time wait for it to disappear
4:when it disappears wait for 1 second a let only power button go and you will be in download mode(android with shovel\big yellow triangle) and you can flash with Odin.
I tried this 5 or 6 times before I got it right but in the end I was able to get back to stock ROM and phone was brand new. Hope this helps.
Mike

AndroidZ28 has the best advice
AndroidZ28 has the best advice add the insurance in case you can't figure out what is going on . Then, fain the " i don't understand what is going to the phone. Then ***** and complain that you paid for the phone and want it to work. .... The Squeaky wheel get the oil..........

jwrichards1982 said:
Can't root a phone that's not booting up to recovery or being seen by a computer
Just received info from Samsung:
Yeah, it looks like the phone needs to be re-flashed or replaced. Head to your local T-Mobile Store or call them up."
So Samsung isn't willing to let go of any other information on this or even extrapolate on the idea of reflashing.
Again, it looks like there is no internal storage with a bootloader to tell the phone what to do.
Click to expand...
Click to collapse
But you can always ODIN rite?

Users w/ Three Button Recovery Download Mode Disabled Advice

EDIT: See Bottom of Post for Details concerning Flashing a Fix for 3 Button Issue
Hi All,
After a framework-res.apk file mucked up my boot and basically bricked my SGS (stuck on black screen with lit up buttons), I found out unfortunately that my Download/Recovery Modes were 'disconnected' or 'disabled' as some have put it. I use the term disconnected because it is reachable using ADB but NOT the Three Button Method.
After scouring the interwebs for a solution, I was left unhappy and deeply regretful for the silly moderation gone wrong.
My phone was not registering on ADB ("device not found") and hence I couldn't push a new framework-res back in.
After reading up on Wiki, I found that a certain Batch of SGS phones were released with this disconnection of Three Button Boot for Recovery/Download. I found a number of cases existing within the 60-64 range and can confirm that it also existed with mine which was 58.
For others wondering. I purchased mine with Optus in Australia from a retailer around the 18 August.
If you don't know what numbers I'm talking about, check out the IMEI number on your phone/box and it should say XXXXXX/XX/$$XXXX/X. The numbers corresponding with $$ are the numbers youre looking for.
It seems that the issue is mostly haunting the 60-64 range but I can confirm mine was 58.
Edit: Users have reported that 'haunted' phones exist outside of the 60-64 range as mentioned previously. It seems like there is no distinguishing IMEI for the affected phones. I'm afraid you will have to just open the box and try the 3 buttons.
My solution unfortunately was no magic trick, I took the phone back to retailer claiming ELF (Early Life Failure). I received a replacement "70" range one with full functionality.
To confirm again, the procedure is.
1. Power Off Machine
2. Press Menu (Middle Button), holding it
3. Press Volume Up, Also holding it
4. Press Power, Holding it
---- Wait for Samsung Galaxy S Splash
5. Release Power, Holding onto the first two buttons
6. Phone will Boot into Recovery Mode at which point you can release all buttons
To put it Black and White. If you are one of the unlucky folk who are stuck with a 'disconnected' device, I highly recommend taking it back to your retailer and obtaining a replacement. It will be too late when your device 'bricks' and you have no backdoor into the system. When explaining to retailer, make sure you explicitly point out that it is a feature of the phone that whilst not advertised, is expected and a necessity. A simple firmware upgrade through Kies could potentially brick your device for eternity and this is a basic procedure expected to function correctly on your SGS. Hence, a replacement with full functionality is definitely and utterly deserved and within the scope of the Australian Competition & Consumer Commission (ACCC).
EDIT: I explain this on page 2 for another user, figured it is probably helpful for the original post.
Usually, there is a 14 day policy regarding goods deemed unfit or 'problematic' and you can get a replacement with RETAILER. After those 14 days, the responsibility lies with the manufacturer and you must chase up Samsung instead. Your retailer I'm sure will be aware of this. My advice is to act fast and as soon as possible.
Since the problem cannot be induced by user carelessness or intentionally, theoretically you can still chase up the retailer after 14 days, but since you do not have statutory backing, it may be more difficult. a lucky dip of sorts.
If it does get that far, you do have the law on your side and a simple complaint letter to the ACCC demanding assertion of 'Quality of Goods' under Trade Practices Act is the appropriate next step. Photocopy the letter and showing it to your retailer should show them youre serious and convince them to replace your device. If not, go through with it, don't be scared and enjoy a Tribunal Hearing. Let the law work for you because remember you deserve a phone with full functionality.
Just wanted to share my experience and knowledge to anyone else cursed with the same problems as I.
Regards,
EDIT: Far as we can tell for now, there has been no official 'fix' (although) Samsung Canada have recognised the issue and said they will look into developing firmware or software fixes for it. As for 'third party fix', I am unaware of any successful current techniques. As a warning, if someone does develop one, please be reminded that it will void your warranty, and in the case of failure, your phone will definitely brick since you cannot 3 button boot.
Thanks to Davidke, "I found "official" samsung download mode instructions. Feel free to tattoo it to the face of whomever told you it wasn't a "supported" feature.
This is a screen shot from the Samsung Kies Firmware Restoration panel.
It comes up like this in the very rare circumstance where a previous firmware update has failed.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
"
It seems that there have been mixed reports from users contacting Samsung Technicians across the world. Whilst some have shunned this as being a feature sold with the device, others in Canada and Optus (Australia) have said that Samsung recognises it as a fault and is working to resolve it for the affected devices.
Thanks to Bigl666, "Samsung Mobile: Canada Some of you have reported to us that there is an intermittent software issue affecting the Galaxy S and “recovery mode” functionality. We’ll be announcing a downloadable software update shortly. Thank you for your patience."
At the same time, Samsung Representatives have been implying that the feature has been disabled on purpose. A Australian Forum (Whirlpool) has a survey which reports almost a 1 in 3 SGS device has being 'disabled'.
EDIT: There has been a fix released in the android development forum that proclaims to fix the 3 button issue by flashing a new bootloader into the device, overriding the old one through use of Odin. It is risky as with all flashing, but relatively straightforward and user-friendly. It may or may not be compatible with your variant of the SGS. Please read the guide carefully.
http://forum.xda-developers.com/showthread.php?t=785201
Thanks to Richthofen for the brilliant insight and effort.

Thanks!
just a minor clarification.
We've done much research and we noticed the 3 button problem can be on any batch of phones, even when they have newer / older IMEI, it's not specific to any date releases.
Because we have and I personally have tested phones from the same batch and some works meanwhile the others doesn't work.
It appears that in samsung's production line, one of their machines loading the firmwares are not configured properly, thus pushing out units with the buttons disabled
unfortunately this is not something their QA department checks (it's so obvious) so in the same batch of phones you'll have a mix of good and bad ones.
so, the only way to really find out if it work, is to test it first before you pay for it.

i had the three button problem on my galaxyS
and i tried to give it back to optus
but they said they can't change for me because it is not what samsung prefer user to use and that will void the warranty.
i bought it for 8days already and what do you prefer me to do?
use the accc law or just use the galaxy without 3 button.
As a international student, i don't know too much on the law
please give me a suggestion.

SUNNY911002 said:
i had the three button problem on my galaxyS
and i tried to give it back to optus
but they said they can't change for me because it is not what samsung prefer user to use and that will void the warranty.
Click to expand...
Click to collapse
I find that very strange, as I know for a fact that Kies supports this very procedure (well, actually several variants of it, depending on device type) when it detects a problem during flashing. It even has a guide showing you how to switch the phone to Recovery Mode using that Vulcan nerve pinch we all know and love, and then reconnect it to attempt recovery (note that box under the device list in the firmware updater that says "List of Devices Requiring Firmware Recovery"?).
So I am quite sure this IS the official way to recover your phone from a misflash (I'll leave it up to you to define 'misflash' ) and I believe Optus are just scaremongering and/or trying to sidestep replacement costs and effort.
I would say: go for a replacement, and if the rep asks why, you can quote me on this. Just don't mention Download Mode 'cause that ISN'T covered...

Hi Sunny,
Miki is correct. It is a basic recovery procedure that is hardcoded into phones for a purpose that is within the scope of end user day to day use. It is a function that is expected to work and hence the money you pay for it gives you the right to access and utilise said feature.
1. Demand that they replace it with one that has this function. Tell them you risk bricking your phone when upgrading firmware through KIES (Samsung Software) without this feature. They are inexplicably forcing you to never upgrade your phone software in the future because you risk critical data loss by bricking. Tell them that.
2. If they continue to refuse tell them to call up Samsung and find out themselves. Tell them, you don't want to take this route but if necessary you will take it up with the ACCC.
3. If they still refuse, Go to ACCC website or call them and go to the "For Consumers" area and find the lodging a complaint form. Write up a short and detailed letter in the complaint and give evidence of other SGS that do come stock with this function. You paid for the same right and you were misled by the retailer. Since this function cannot be 'fixed' into the device, you demand a replacement.
You can go as far as to say that everyone else who bought this phone stock has this function and its discriminatory for them to not allow you to exercise the same right.
3a. Photocopy your letter along with the complaint forms and fill it out with the retailer details. Take it in and let them know that you will send it in and see them at Tribunal Hearing if you have to unless they replace it for you.
4. Most retailers are like you and me and will definitely give in by now, but if not, then go and send it in and wait to hear from ACCC.
I can't stress to you how important it is to be aggressive especially when you are not in the wrong.
Good luck Sunny.

How do you find out for sure whether the phone has got this recovery mode enabled? My IMEI number is not one of those within the range numbers you mentioned. It's a stock phone and I haven't done any firmware upgrades thus far.

shanghai01 said:
Hi Sunny,
Miki is correct. It is a basic recovery procedure that is hardcoded into phones for a purpose that is within the scope of end user day to day use. It is a function that is expected to work and hence the money you pay for it gives you the right to access and utilise said feature.
1. Demand that they replace it with one that has this function. Tell them you risk bricking your phone when upgrading firmware through KIES (Samsung Software) without this feature. They are inexplicably forcing you to never upgrade your phone software in the future because you risk critical data loss by bricking. Tell them that.
2. If they continue to refuse tell them to call up Samsung and find out themselves. Tell them, you don't want to take this route but if necessary you will take it up with the ACCC.
3. If they still refuse, Go to ACCC website or call them and go to the "For Consumers" area and find the lodging a complaint form. Write up a short and detailed letter in the complaint and give evidence of other SGS that do come stock with this function. You paid for the same right and you were misled by the retailer. Since this function cannot be 'fixed' into the device, you demand a replacement.
You can go as far as to say that everyone else who bought this phone stock has this function and its discriminatory for them to not allow you to exercise the same right.
3a. Photocopy your letter along with the complaint forms and fill it out with the retailer details. Take it in and let them know that you will send it in and see them at Tribunal Hearing if you have to unless they replace it for you.
4. Most retailers are like you and me and will definitely give in by now, but if not, then go and send it in and wait to hear from ACCC.
I can't stress to you how important it is to be aggressive especially when you are not in the wrong.
Good luck Sunny.
Click to expand...
Click to collapse
THANKS A LOT
I bought it for 10 days already and can i still return it to optus?

TMJ: use the three button method and attempt to boot your phone into recovery mode. If you succeed, then you are fine. If not, you may have one of the bad batch. I confirmed and explained the steps to enter Recovery Mode using three button method in the first post.
Sunny: Usually, there is a 14 day policy regarding goods deemed unfit or 'problematic' and you can get a replacement with RETAILER. After those 14 days, the responsibility lies with the manufacturer and you must chase up Samsung instead. Your retailer I'm sure will be aware of this. My advice is to act fast and as soon as possible.
Since the problem cannot be induced by user carelessness or intentionally, theoretically you can still chase up the retailer after 14 days, but since you do not have statutory backing, it may be more difficult.
Hope it works out for you

To shanghai01, i bricked my phone yesterday and i give it back to optus which i said i dont know what happen. they help me to send it to samsung and check for it. If there is any problem, they will change a new one for me.
Will I be charge for any fee, because i purchase it within 14 days. i should have the right to change it, is that right?

I'm trying to find some offical Samsung documentation that shows how to access the recovery mode.
Mine doesn't respond to the three button method and my retailer won't replace it, saying it's not a supported feature.

same problem after JP3 v2
I had the same problem after flashed the JP3 Rooted Clockworldmoded V2 ROM.
The download mode not work but from adb shell i was able to reboot into it.
I decided to flash eclair.
It worked, flashed the device. After that i used the one click root for i9000, it rebooted into recovery and stucked. Cannot apply update.zip, no reboot. There was no way out. If i removed the battery, after rebooted into recovery again. With adb i was able to reboot into bootloader mode, but i dont have ROOT, Recovery and Download mode!
Phone works, but what can i do to Root, or to get into download mode?
Because its not rooted adb shell do not allow any reboot commands.
How can i resolve this problem?

krisz222 said:
I had the same problem after flashed the JP3 Rooted Clockworldmoded V2 ROM.
The download mode not work but from adb shell i was able to reboot into it.
I decided to flash eclair.
It worked, flashed the device. After that i used the one click root for i9000, it rebooted into recovery and stucked. Cannot apply update.zip, no reboot. There was no way out. If i removed the battery, after rebooted into recovery again. With adb i was able to reboot into bootloader mode, but i dont have ROOT, Recovery and Download mode!
Phone works, but what can i do to Root, or to get into download mode?
Because its not rooted adb shell do not allow any reboot commands.
How can i resolve this problem?
Click to expand...
Click to collapse
samsungs sync or update program should be able to that there is a way you maybe can check http://forum.xda-developers.com/showthread.php?t=766589

Sunny, it should be covered as part of Early Life Failure.
You should not be expected to pay any kind of fee.

shanghai01 said:
TMJ: use the three button method and attempt to boot your phone into recovery mode. If you succeed, then you are fine. If not, you may have one of the bad batch. I confirmed and explained the steps to enter Recovery Mode using three button method in the first post.
Sunny: Usually, there is a 14 day policy regarding goods deemed unfit or 'problematic' and you can get a replacement with RETAILER. After those 14 days, the responsibility lies with the manufacturer and you must chase up Samsung instead. Your retailer I'm sure will be aware of this. My advice is to act fast and as soon as possible.
Since the problem cannot be induced by user carelessness or intentionally, theoretically you can still chase up the retailer after 14 days, but since you do not have statutory backing, it may be more difficult.
Hope it works out for you
Click to expand...
Click to collapse
Hello,
A perhaps rather silly question...After you test the 3 button method and it works, how do you end it? Since I just want to test not change anything....
Chryssa

Is this firmware fixable?
Is this firmware fixable?
I would assume it's a feature of the firmware in some way (rather than being a hardware issue).

I'm sure you've worked it out by now Chryssa, but you use the volume up and down button to select reboot now and then press the middle home button. It will auto reboot and bring you back to android.
Mate far as I can tell from my research the problem cannot be reprogrammed by end users or actually so far there has been no documentation observing any success with fixing this problem. To be honest I'm not sure if we have the means to modify firmware and if we did it is definitely out of the scope of our warranty. That is, it would definitely void our warranty
Sent from my GT-I9000 using XDA App

Would be really very useful to find some Samsung official reference to the Recovery mode feature.
Some dealers just tell the excuse "this is not an official feature documented in the manuals" and refuse to change the phone.
So far I have not been able to find it in any official document or reference on Samsung website.
Anybody can help?

this is something very userful
http://forum.xda-developers.com/showthread.php?t=769715
i encourage people from Australia, UK, NZ, and any other nations having problem with Galaxy S to post on the facebook walls of your respective countries

Has anyone tried this method?
1. Take out your sim card, sd card, battery and open Odin3.
2. Put the battery in.
3. Plug in USB. (the phone will power on to that screen)
4. Hold down both Volume keys, and then push power. Hold it and dont let go.
5. Wait for it to go black.
6. When it goes black the 2nd time release power and keep holding the Vol Down and Vol Up.
or even just Power + Vol Down?

"Official" recovery mode instructions
I found "official" samsung download mode instructions. Feel free to tattoo it to the face of whomever told you it wasn't a "supported" feature.
This is a screen shot from the Samsung Kies Firmware Restoration panel.
It comes up like this in the very rare circumstance where a previous firmware update has failed.
*Note: My phone is one that cannot do the 3 button combo. BUT, when I got this panel in Kies it finally worked. Just that time. Though kies failed to recover my firmware, Odin 3 did. After recovery, I can no longer go into recovery or download.
*Note2: The screen shot says to switch to "recovery mode", yet the instructions it gives are for "Download mode". Probably a typo...

I9000M new replacement phone 10.12 dies in less than 3 hours

This is simply ridiculous.... >.<
picked up the phone after work
brand new phone 10.12, with stickers and everything, pristine condition.
it was loaded with JH2, proceeded to sim unlock the phone, done
signed up to my gmail account to enable Market downloads
downloaded my titanium backup pro, and proceeded to restore everything from backup.
great roughly 45 min later after restoring my tons of apps and games, things seems well.
next step, hooked it up to KIES
it works! wow!
immediately came up with the "new firmware blah blah blah..." (JL2) expected
I selected hit yes to continue, it installed JL2 perfectly.
rebooted all nice and tandy
but just in case, i decided to wipe everything, root 2.2, with super1click, flawless
signed backed into google account to get Market downloads
got my titanium pro... started restore... fine at first around 160+ apps restored
then it choke and got worse, only 30ish, and then worse not even 15, and... it's choking even when restoring 1 by 1
that's the sign... the internal SD is on its way out again....
i can't even restore a single app as i type this
and even market downloads, is a some times yes, some times it wont even bother downloading as it can't save.
i'm pretty sure if i go into Recovery Mode, and try a Format, i'll get the dreaded
E:Can't mount /dev/block/mmcblk0p1 (No such file or directory)
E:copy_dbdata_media:Can't mount SDCARD:

So its not dead. Should change the title ;p mine does the same thing with market and titan have not tryed reformating though and im on darkys rom (no wipe). My phone is a 10.12.
Sent from my GT-I9000 using XDA App

Will this be your 3rd repair now?
I guess they'll just ship you a new one again this time? instead of making your wait for them to try to fix it ?
Try asking for Facinate or Captivate... (if they say they are gonna send you a new one). Why not? Do you really use that front cam?
I know that if they ever gonna offer me to just send a new phone, i'll be asking for non i9000M.

that sucks.. are you about ready to chuck it through the window and tell them to shove it.. what really sucks is we, or at least i bought it outright.. that is an expensive paperweight. I would try to send it to samsung this time and ask them to replace it with an i9000b or i9000t with the 8gb memory maybe.

i'm going to try a few more things, and see if i can "fix" it or something, or perhaps it's corrupted.
i lost 4 hours of sleep last night... not exactly in the best mood right now to try anything on the I9000M without wanting to HAMMER it
but yeah, this time i'll definitely be calling Samsung to get my shipping label, i'm not going through the long wait through the Bell stores again.
yes, it'll be my 3rd time.
On the Positive side of things... the Motorola Milestone XT720 is a nice little beast packed in a great metallic shell, once unlocked, rooted, optimized, it runs even better than a SGS, no joke. Having a great time playing with the XT720
Didn't have time to do much on the Nexus S, i was exhausted... still transferring all my apps and stuff from my SGS to the Nexus S.
Trying to stay positive for the New Year
Happy New Year everyone
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
and Special Thanks to lgkahn for all his help
P.S. another problem i found with the new SGS replacement phone is that the USB no longer mounts properly to enable Mass Storage option, as in it doesn't even detect itself as being connected to the PC, unless i reboot the SGS like 2 times to get it to detect it is connected to the USB port of a PC (this is after flashing to JL2, it seemed to be working fine on JH2)

Really? Thats not good news at all.

Bell is no longer sending them back for repairs. Instead, they are direct shipping new phones and if you have a Bell plan, they are giving $100 bill credits as well. Mine died for the third time on Wednesday night. Wasn't even using it at the time. Took it into the Bell Store yesterday morning and they just gave me a number to call saying the Vibrant policy had changed.
Waiting on an 850 band Nexus S to come out, then I'll sell of the Vibrant.

This is scary!!!

AllGamer said:
This is simply ridiculous.... >.<
i'm pretty sure if i go into Recovery Mode, and try a Format, i'll get the dreaded
E:Can't mount /dev/block/mmcblk0p1 (No such file or directory)
E:copy_dbdata_media:Can't mount SDCARD:
Click to expand...
Click to collapse
AllGamer, can you please confirm this. If this is true and your new 10.12 has the same issue as the other ones...im going to raise some serious hell!

jentech said:
Bell is no longer sending them back for repairs. Instead, they are direct shipping new phones and if you have a Bell plan, they are giving $100 bill credits as well. Mine died for the third time on Wednesday night. Wasn't even using it at the time. Took it into the Bell Store yesterday morning and they just gave me a number to call saying the Vibrant policy had changed.
Click to expand...
Click to collapse
How long does it take them to direct ship a new phone?

arr0ww said:
AllGamer, can you please confirm this. If this is true and your new 10.12 has the same issue as the other ones...im going to raise some serious hell!
Click to expand...
Click to collapse
here it is
here's zoomed in
new IMEI (obfuscated for protection), different from my original IMEI #
new serial number
pictures came from the Nexus S.... the quality is WOW !!!!!!!!! crystal sharp
... anyways back on topic.
I'm still trying to find a way to make the Internal SD write properly, it might be a software bug on the JL2
I did try to reformat the Internal SD via the Recovery Mode, and it completed, but that doesn't mean crap because...
If i try to download a game, or apps it wont save to disk.
I purchased all for EA titles that were on sale for 99 cents
Sims3, Fifa 2010, Need for Speed Shift, Tetris.
All 3 of them except tetris you need to download the additional content
on my other 2 phones they will download and install just fine
on the Galaxy S nada, zip zero, it gets stuck at 5% download, then it jumps back to 0% download, and back to 5% and 0%
before i upgraded to JL2, i did the same install for all 4 games from market (when it was still on JH2) and they installed fine.
i cleared cache, i wipe, i did everything that i can think of, and still stuck with any install, download, or restore from titanium backup
I simply love Titanium Backup, it's so easy to test for a defective internal storage memory problem
that's the same way how it died in JK4 upgrade
i should have stayed on JH2/JK3

tylerham said:
How long does it take them to direct ship a new phone?
Click to expand...
Click to collapse
I was told 5 to 6 business days.

Forgot to mention in my previous reply.
The same Titanium Backup restore on my other phones they can restore completely successfully (Nesus S / Milestone XT720)
I'm only restoring the User Apps + User Data (no system apps, no system settings)

What do you mean by XT720 running smoother/better than SGS?
It's it a same old milestone with 700MHz or so CPU clock boost only?
Sure built quality kick SGS ass. but performance?

xxgg said:
What do you mean by XT720 running smoother/better than SGS?
It's it a same old milestone with 700MHz or so CPU clock boost only?
Sure built quality kick SGS ass. but performance?
Click to expand...
Click to collapse
720 Mhz stock, but the CPU was actually under clocked according to tech specs
it can be unlocked or OCed back to 1000 Mhz
runs smoother than SGS even on 720 Mhz comparing eclair 2.1 to 2.1
the other neat thing with the Milestone XT720 is that it can do App2SD without Froyo 2.2

AllGamer have you tried unmounting and reformating the internal memory through settings rather than through the recovery menu. I had pretty similar issues before and I found it worked much better after that.

Call this number 1-888-751-4078 instead of the number from the other post about Montreal Centre etc...
This is a number I received by Social.Hub email support. Once you do call both numbers, automation system is different, with the number I post it goes straight to support without having to press any extensions and loop arounds.
Maybe both numbers end you up to same support depart? I don't know...
But this 1-800-726-7864 seems to a general number to Samsung.
Where as this 1-888-751-4078 seems to be a direct number to Samsung Mobile Canada. Operating hours are different too.
You can even google both numbers and see the type of results you get. Samsung gives out this 1-888-751-4078 and not the other.
But who knows maybe I talking useless info here and both will connect to same end.
Enjoy!

stere0xide said:
AllGamer have you tried unmounting and reformating the internal memory through settings rather than through the recovery menu. I had pretty similar issues before and I found it worked much better after that.
Click to expand...
Click to collapse
i'm open to suggestions, willing to try anything to revive the internal SD which seems like to be very corrupt, rather than being physically dead.
so far no luck
can you point me to the topic you are talking about?
i've tried a lot of stuff, and losing track of what i've done already

I am now on phone #4.
My last one was a 10.11 and it last a day and 1/2 before dying. The Bell employee also guaranteed me that phone. It came with Froyo Jk4. Just got back from the store and got a 10.12 which came with Eclair for some reason. It appear to already be dying 10 minutes into use. Apps are failing to install. I am beyond pissed and frustrated.

So let me get this right,
You got the phone, backed everything up, and restored it with no problems,
Then wiped it and applied fixes / roots and other stuff, and then are surprised that
its dying / died.
Looks to me that one of the tweaks, fixes, hacks that youve installed is the
problem, and its not the phone that's at fault
Mart

My experience with tech support so far...

I really just need to vent about this...
I initially emailed on 05/09/2015, I've made it nowhere in the RMA process other than verbally assaulting their tech support (I only sort of feel bad). I've been moved around to five different people. The first three told me the exact same thing. The fourth did what the third said they would, and the fifth is what the fourth said they would be.
05/09/2015 Melissa wanted a video of the problem.
05/15/2015 I told her that's not something I should have to do for a well documented defect.
05/17/2015 Chris wanted a video of the problem.
05/17/2015 I told Chris I didn't have another device to record video with and again said I thought it was ridiculous I had to do this.
05/17/2015 Chris requested a screencast video of the device showing its ghost touches.
05/17/2015 I told Chris that it was a cool day so that the device was not acting abnormally at the moment and asked if I should warm it up in the oven.
05/17/2015 Chris thanked me for the reply and said we would pick up once the problem showed again. 05/17/2015
05/17/2015 I sent Chris a link to "lmgtfy" with the search query "one plus one touch screen issues". 86.8M results. I then told him if we waited for my device to show the defect again, that I could be in a life or death scenario and being unable to unlock my device is just... I'm dead. Worst case, but seriously you guys. It could happen. 05/17/2015
05/17/2015 Chris again thanked me for the reply and said he would be escalating it to the proper department for assistance. 05/17/2015
05/19/2015 Elmer wanted a video of the problem, and pictures of the device.
05/19/2015 I told Elmer I didn't have another device to take video or pictures with, and then suggested he do an Advance RMA so that I could take pictures with a properly function OPO.
05/19/2015 I was with a friend that day and I low and behold, the scenario where I couldn't unlock my phone showed up! So I sent it to them.
https://drive.google.com/file/d/0B4MvQwyeqEj2M1dQSWNMaFdNOGs/view?usp=sharing
05/20/2015 The next day I send another screencast video of my phone.
https://drive.google.com/file/d/0B4MvQwyeqEj2X3BlVW5tYURHZzA/view?usp=sharing
05/21/2015 I send them an email saying I like how quickly the replies were when I was fighting them on the videos, but then don't reply when I do. I also told them they had lost me permanently as a customer. "it's good to end bad relationships early."
05/22/2015 Chrystle sends me links to two different zip files. One called, ONEPLUS+ONE-FIX-Windows.zip, and the other OPO-Display-patch.zip. She informs me that they are Windows or Mac only.
05/22/2015 I send two different messages, one saying that I do not run Windows or Apple operating systems on my computer, requesting that I get something that will be flashed in recovery, or something that could work with Linux. Fast forward through my work shift. I get home and download the files anyway and extract them. there is a .bat file in there with a bunch of commands flashing partition files using fastboot. open up a terminal and I start copying and pasting the lines so I don't make any mistakes. Get to the one about flashing the userdata partition, and the script as a typo. the file has a capital G and the script is showing a lower case g. Those are 500MB "patches" just FYI. One did nothing, and the other made it worse. They were both CM11S. http://i.imgur.com/bEq9Boy.png http://i.imgur.com/InuCpLo.png respectively.
05/23/2015 I send several messages. It's early AM but I send an email asking if it's amateur hour because of the typo in the first rom. Then another message saying that the typo was also in the other patch zip. Yeah, that's right. both zips had the same typo'd batch script. It's funny they treat us like we know nothing. I finish the email with "Idiots."
05/24/2015 Cherie asks if my device was ever dropped, bumped(???), or exposed to liquids. Also goes on to explain that the CPU and Camera are close together and that the camera material transmits heat quickly so the device can feel warm there. Then suggests I close apps running in the background. Also then recommends that I recondition the battery by fully charging and discharging it three times. And also says not to use the phone while it's charging because it needs to rest. She then wanted me to install a multitouch testing app to screencast, and also requests pictures.
05/24/2015 I say I've never dropped the device, and am unsure what they mean by bumped. And say the device hasn't been anywhere near water in my possession. (near enough to cause an issue anyway). I'm just going to quote myself here, "What causes overheating of the display? And my typing is not the problem. HTC MyTouch 4G, Samsung Galaxy S3, LG Nexus 4. Those three devices could keep up with me. Ah, those were the days. Such fond memories of accurate touch screens.S o the CPU is close to the other components in the phone? That's amazing! How do you do it in such a small package? Crazyness. Though, my Nexus 4 is even smaller, must be magic to be able to fit the cpu and camera in there together. Material of the camera transmits heat... Well, most things are conducive of heat. I close background apps frequently enough. I keep the screen brightness close to 50%. The phone needs a rest while charging? Why is that? Did it get fatigued? Is it tired? Did it have a long day? I've never had an electronic device that "needs to rest". Sounds like YOU NEEDed to improve the cooling capabilities of the device. My battery usage is also not abnormal, nor under heavy load does the battery get hot. I get 7 hours of screen on time. That's absolutely amazing! Now if only I could use it for those 7 hours I'm able to turn the display on. Common problem with Li-Po batteries that are old. Are you saying I have an old battery in my device that needs to be reconditioned? I better not since I've only just bought the phone a month ago. Pull the notification drop down menu down, press the back button, and restart the device... What? How's that any different than just rebooting it? The last step of this RMA process pretty much sealed the deal that yall are idiots, and this is just kind of the icing."
05/25/2015 Cherie requests pictures of my device. And says if I do she promises my device will be like new once she forwards me to their Level 2 support.
05/25/2015 I send them the pictures they requested.
05/26/2015 I send them a screencast AGAIN saying, "Can we stop playing games?"
https://drive.google.com/open?id=0B4MvQwyeqEj2dGNidWNxRlkzVFE&authuser=0
05/26/2015 Llores sends me an email about setting up a remote session with Level 2 support. Requests that I download a few files and to set up an appointment. For Windows there were five zips linked. One for OxygenOS(I'm presuming) "oxygen-dlt.rar" 784MB. One for CyanogenMod(again, presuming) "DLT-CM.rar" 512MB. a Certificates rar that I did not download, as these are probably Windows driver things. The Android SDK which I did not need. CM11S from cyngn website 510MB. And an archive titled AFX. Which has two files in it, a persist.img and a reserv4.img... a measly 10KB.
05/26/2015 "Are you new? Or did you just not read anything? The operating system on my computer is Debian Linux. No one needs to remote access my computer because I've already proven I'm smarter than you. I do not trust any of you to access my personal computer. It is unnecessary. If you're level two tech support maybe you can fix the amateur hour typo in the previous fixes automated scripts that didn't do jack didn't squat for my device. My device has an intermittent hardware issue that needs to be resolved with a different device that has been factory reconditioned or refurbished. No amount of software is going to fix a hardware issue. Waaaaiiiittttt, you guys are that dumb huh? Holy ****. LOLOLOL." and shortly after, "I hope you can understand, that I do not want anyone accessing my computer, and running commands. A miskey from an idiot at OnePlus (witnessed from a script typo and the inability to read a conversation history) could erase all of my personal files. I would be highly aggravated, and you've only seen me mildly irritated."
And there we are so far. This kind of service is absolutely unacceptable. It doesn't matter how much the phone was. Someone on the OPO forums said they paid for the phone, not tech support and warranties.
Also, the DLT files are password protected, which I'm sure the L2 support lackey knows the passwords, I'm trying to break in to it using rarcrack, but.... bruteforcing something is relatively slow.
05/27/2015 Cherie emails me again and from the sounds of it, she had no recollection of our previous conversation. She says that Level 2 tech support needs to remotely access my computer.
05/27/2015 I tell Cherie that I've already mentioned I will not be allowing anyone from their company to remotely access my computer. Request one of their computers be sent to me for them to remotely access and flash my phone. Then go on to say that they probably won't do that because you don't trust me with your data as much as I don't trust them with mine. Tell them I will be going through with a paypal dispute.
05/27/2015 Cinderella says, "Thank you so much for the response. We understand your point of view on the said issue,I understand how frustrating it is of not being able to use your Oneplus phone and have to go through with this process. Many felt the same reaction too. In the long run, numerous Oneplus owners found out that patch fix resolved their touchscreen issues as it may install those missing "TPK firmware" on the phone."
05/27/2015 I say I don't understand why someone needs to remotely access my computer when I've already proven that I'm more than capable. And that if she gives me the password I'll be out of their hair, forever and ever.
05/27/2015 Cinderella says she understands that a remote access can be challenging but my ticket is being handled in a timely manner by tech support and that remote sessions are recorded for security purposes.
05/27/2015 I tell Cinderella that they've done nothing to gain the trust for me to open up my computer to them. Say if they give me the passwords to the .rar's I would set up a remote session.
05/28/2015 Ethan emails me informing me that it is the tech that will be unzipping the files during the remote session, and to let him know when I've booked an appointment.
05/28/2015 I get on the site to book a remote session. The next available time is 06/06/2015 @ 6:30pm. No idea if that's local time or not, But either way, who is at work at 6:30pm OR 9:30PM? I send Ethan an email telling him the company is a joke, and that I'm getting my money back. I tick the "this issue is resolved" and hit the reply button.
I am really sad though, I love the phone and I wish it would work properly.

they are only thiefs, no other adjective describe them.
They put a fail cheap ****ty display on this device, and after a random time (depend from many enviroments, temperature, isolating, what you eat... ) it appears the non responsive/ghost touch issue.
They don't want repair or change, and if you have only a micro dent on the frame... goodbye
the incredible, it's that they have prepared some zips with naming "fix touch" etc... they are ridiculous... This phone have a target of 90% middle/high geek, so, they don't want this bull**** no resolutive sw, but they want try and flash whatever they want, when they want, and they want that almost the device have a display working !!!
They stop say try what rom you prefer, your warranty will remain..... YES, RIGHT, because we haven't any WARRANTY on display !!!

This is exactly why I buy used, broken devices for dirt cheap and repair them myself. I got my 64gb 1+ off eBay for $115 after repairing it's screen.
Screw warranties, support, etc.

silverton said:
I really just need to vent about this...
I initially emailed on 05/09/2015, .....
Click to expand...
Click to collapse
I have similar experience and I too reach the point that tell them "NO way I gave you remote control"
They sad again, that second level technical will decide if my phone is for RMA.
I think with my refuses to gave them access they will close my case. I think it is not legal but.....
I just want to send phone and they fix or gave new one and I sale fast.
What we must do?
I bought phone in October, so obviously I can't claim refund from PayPal

It's been... 6 or 7 weeks now since I first submitted ticket. Somehow I managed to skip the remote session, went from asking me to book session, to setting up the phone getting picked up.
But...
A week after they said they received it, they come back saying water damage, apparently the the LDI in headphone jack was tripped and want me to pay for repair. I basically argued back, told them it had never been anywhere near and liquids.
Lo and behold, they come back saying they've made a mistake. On re checking, there is no water damage, and so now will replace my phone. Imagine I'd caved and paid for repair, or just had them send it back...
... Finding it hard to believe they made a genuine mistake...

mozyman said:
It's been... 6 or 7 weeks now since I first submitted ticket. Somehow I managed to skip the remote session, went from asking me to book session, to setting up the phone getting picked up.
But...
A week after they said they received it, they come back saying water damage, apparently the the LDI in headphone jack was tripped and want me to pay for repair. I basically argued back, told them it had never been anywhere near and liquids.
Lo and behold, they come back saying they've made a mistake. On re checking, there is no water damage, and so now will replace my phone. Imagine I'd caved and paid for repair, or just had them send it back...
... Finding it hard to believe they made a genuine mistake...
Click to expand...
Click to collapse
**updated with a sad ending**
You're not the only one I've read about having them try to claim that the liquid sticker was tripped, and then back track when they're called out on it.

Sounds much alike the issues I have with OnePlus support right now. My 2 has what I strongly suspect hardware issues. I can say that I'm pretty sure, that is after worked for a Swedish/Japanese mobile manufacturer for almost 16 years. So I know a bit about mobile phones . I think in the end the wankers will not give me another phone. Their tactics is to f**ck you around until you give up. It's a shame actually, I love their products but the company is rotten to the core how they conduct themselves. I think I'll write an email to Carl Pei in Swedish and tell him my two cents about this matter. I don't except it to do any good but perhaps I'll catch him of guard. If anybody is interested I'll let you know how that wen't down.

OnePlus Repair Center: How they just change software instead of changing broken parts

Hello OnePlus X users and Oneplus users in general. After a lot of **** I decided to make this thread to point out my issues and my experience with Oneplus and OnePlus in general. This will be a long thread so sit down, take some snacks and “enjoy”.
(Thread will be posted on XDA, Op forums and Reddit.)
My OnePlus X
About 4 months ago I was using my phone and noticed something. It was getting really hot without doing any heavy tasks. I couldn't remember this happening before. I wasn't thinking much about it but I looked a bit more on the temperature of the phone in the next few days, and what I saw was that the temperature was not OK at all. My phone temperature was higher than normal. And the temperature came from the position where the CPU was placed. From this point of time I tought I could live with it..but I couldn't. I also found someone else with the same problem. He encouraged me to send my phone to OnePlus and let them repair it. This was the day.. And this was maybe the biggest fault in my life.
I got my phone back and I was so happy because the days without my phone were horrible, not be able to call and message is really annoying. I was also happy because I thought I had a completely working phone now.
But no...
First I noticed that the phone has a strange version of oxygen os installed. On the power button screen I saw a "report bugs" button. It maybe was a developer version but I'm not sure about that. The device was also a little bit hotter than average. I tried to flash twrp but it wasn't working. It gave me errors over errors. I tried to flashed an official version of OOS. I could flash it but twrp still wasn't working there. It gave me errors again.
The next day I finally managed to install twrp(version 3.0) but when I tried to flash or wipe something it gave me errors.
It took me a day to figure out what to do.
I tried to change the file system of my partitions. It removed the errors but gave new ones.
Like Error 7.
OnePlus changed the device identification. I couldn't flash any rom without editing it, not even OOS. After editing the rom a bit I managed to flash it. Well.. I got it flashed but I got a bootloop then. I tried it several times and gave up. I even tried every file system possible and wiped anything through twrp and through fastboot. It just wasn't working for me. I also tried it with OOS. And guess what… it wasn't working either. Same with the oneplus recovery.
Next day again. I finally flashed oos through the oneplus recovery somehow. I got a working system.
In the next day I was confident enough to try and flash twrp.
It was working. I flashed a rom. Everything was fine until I noticed something. The heat. The heat came back. And this is not a little heat around the CPU, no this is 50-70°C which spreads around the device.
The best thing comes now.
I looked at the paperwork they sent back with the package. They just changed the software nothing else. No new cpu. With that I lost my trust into OnePlus.
The heat
Let’s talk a bit more in depth about the heat.
It all started 4 months ago, my phone was always cold, a little bit of heat while gaming but no problems at all. Suddently it started to heat.
The temperatures raised above 50 for the first time. I asked around in various OnePlus groups on Telegram and even made a post on XDA. Almost no one had the same problem.
Only me and Nico seemed to have the exact same problem. We tried everything: wiping, underclocking, changing governor, flashed ROM’s (like sultan, but it didn’t change).
There were moments that the heat was above 70°C, I couldn’t even hold my device anymore.
Alot of people convinced me to contact OnePlus customer support.
OnePlus Repair center failed!
The customer support created a ticket for me and I was preparing my device for shipping.
UPS picked up my phone and I needed to wait 15 days untill my device returned. That was no problem for me.
I got a message: my phone was arrived in my country, I picked it up.
I was so excited no more heat! But I was really wrong about that. The heat was back!
I was so dissapointed. I checked the shipping papers and I saw this:
OnePlus B2C Hotline
Repair text from repair center
Legacy data deleted
Functional test conducted
Settings set
Software update conducted
They just changed something in the software part! It is a hardware problem, changing OS won't help at all!
At this point I don’t know anymore.
OnePlus “scammed” me, more then a week of wait and the issue isn’t even fixed.
I lost my trust in OnePlus.
Remeber what is one the OnePlus boxes ?
“Created together with our fans”
Then serve your fans, fix their problems!

They sucks on customer service.

They just changed the software nothing else. No new cpu
Click to expand...
Click to collapse
you mean they should have changed phone's CPU for you ?

BruintjeDeBart said:
Hello OnePlus X users and Oneplus users in general. After a lot of **** I decided to make this thread to point out my issues and my experience with Oneplus and OnePlus in general. This will be a long thread so sit down, take some snacks and “enjoy”.
(Thread will be posted on XDA, Op forums and Reddit.)
My OnePlus X
About 4 months ago I was using my phone and noticed something. It was getting really hot without doing any heavy tasks. I couldn't remember this happening before. I wasn't thinking much about it but I looked a bit more on the temperature of the phone in the next few days, and what I saw was that the temperature was not OK at all. My phone temperature was higher than normal. And the temperature came from the position where the CPU was placed. From this point of time I tought I could live with it..but I couldn't. I also found someone else with the same problem. He encouraged me to send my phone to OnePlus and let them repair it. This was the day.. And this was maybe the biggest fault in my life.
I got my phone back and I was so happy because the days without my phone were horrible, not be able to call and message is really annoying. I was also happy because I thought I had a completely working phone now.
But no...
First I noticed that the phone has a strange version of oxygen os installed. On the power button screen I saw a "report bugs" button. It maybe was a developer version but I'm not sure about that. The device was also a little bit hotter than average. I tried to flash twrp but it wasn't working. It gave me errors over errors. I tried to flashed an official version of OOS. I could flash it but twrp still wasn't working there. It gave me errors again.
The next day I finally managed to install twrp(version 3.0) but when I tried to flash or wipe something it gave me errors.
It took me a day to figure out what to do.
I tried to change the file system of my partitions. It removed the errors but gave new ones.
Like Error 7.
OnePlus changed the device identification. I couldn't flash any rom without editing it, not even OOS. After editing the rom a bit I managed to flash it. Well.. I got it flashed but I got a bootloop then. I tried it several times and gave up. I even tried every file system possible and wiped anything through twrp and through fastboot. It just wasn't working for me. I also tried it with OOS. And guess what… it wasn't working either. Same with the oneplus recovery.
Next day again. I finally flashed oos through the oneplus recovery somehow. I got a working system.
In the next day I was confident enough to try and flash twrp.
It was working. I flashed a rom. Everything was fine until I noticed something. The heat. The heat came back. And this is not a little heat around the CPU, no this is 50-70°C which spreads around the device.
The best thing comes now.
I looked at the paperwork they sent back with the package. They just changed the software nothing else. No new cpu. With that I lost my trust into OnePlus.
The heat
Let’s talk a bit more in depth about the heat.
It all started 4 months ago, my phone was always cold, a little bit of heat while gaming but no problems at all. Suddently it started to heat.
The temperatures raised above 50 for the first time. I asked around in various OnePlus groups on Telegram and even made a post on XDA. Almost no one had the same problem.
Only me and Nico seemed to have the exact same problem. We tried everything: wiping, underclocking, changing governor, flashed ROM’s (like sultan, but it didn’t change).
There were moments that the heat was above 70°C, I couldn’t even hold my device anymore.
Alot of people convinced me to contact OnePlus customer support.
OnePlus Repair center failed!
The customer support created a ticket for me and I was preparing my device for shipping.
UPS picked up my phone and I needed to wait 15 days untill my device returned. That was no problem for me.
I got a message: my phone was arrived in my country, I picked it up.
I was so excited no more heat! But I was really wrong about that. The heat was back!
I was so dissapointed. I checked the shipping papers and I saw this:
OnePlus B2C Hotline
Repair text from repair center
Legacy data deleted
Functional test conducted
Settings set
Software update conducted
They just changed something in the software part! It is a hardware problem, changing OS won't help at all!
At this point I don’t know anymore.
OnePlus “scammed” me, more then a week of wait and the issue isn’t even fixed.
I lost my trust in OnePlus.
Remeber what is one the OnePlus boxes ?
“Created together with our fans”
Then serve your fans, fix their problems!
Click to expand...
Click to collapse
You had me at reddit, post teh OP forum & reddit links to this post here.

A little sadness for your story, on the other side when I had a problem on my OPX, the front speaker was broken, they picked up my phone and in 7 working days it came back perfect!!
So I don't know.. maybe you can ask the costumer service for a replacement?
Anyway in my case they were really gently with me, hope for you too!

Same **** for me..
My charging port was somehow dead (the cable was very loose inside the port and phone only charged in a specific cable position), so I contacted OnePlus.
I was surprised how fast everything was going. Day 1 Request, Day 2 E-Mail with freigth label and delivery note, Day 3 UPS came by and took my package, Day 6 or 7 phone was back.
Then I opened the package and saw the excact same note from the repair company as you did..
I only charged it two times since the coming back (which went perfectly fine, no matter in which position the cable was?!?) and didn't really used it so I have to see if the problem is still really existing or there happened some voodoo **** which made my charging port working properly after doing some software reseting?
What ever, kinda the same experience that you encountered..

XqepX said:
Same **** for me..
My charging port was somehow dead (the cable was very loose inside the port and phone only charged in a specific cable position), so I contacted OnePlus.
I was surprised how fast everything was going. Day 1 Request, Day 2 E-Mail with freigth label and delivery note, Day 3 UPS came by and took my package, Day 6 or 7 phone was back.
Then I opened the package and saw the excact same note from the repair company as you did..
I only charged it two times since the coming back (which went perfectly fine, no matter in which position the cable was?!?) and didn't really used it so I have to see if the problem is still really existing or there happened some voodoo **** which made my charging port working properly after doing some software reseting?
What ever, kinda the same experience that you encountered..
Click to expand...
Click to collapse
Something has to change, there customer service and repair service is garbage

BruintjeDeBart said:
Something has to change, there customer service and repair service is garbage
Click to expand...
Click to collapse
I agree that OnePlus support is horrendous.
We have the following issue:
Basically if you reboot the phone, 9 times out of 10 there will be absolutely no signal whatsoever on the 3 UK network, the phone will just state emergency calls only. This happens on both 3G and 4G, but we usually have 4G turned off as there are not many areas within our region that support 4G yet. If you search Available Networks 3 doesn't show up.
Usually leaving the phone for hours the signal will come back, but sometimes it can be fixed by going into the Test Menu by putting *#*#4636#*#* into the dialer and going to Phone Information -> Toggling the Radio off and On a few times, but this doesnt work every time. My LG G4 is also on the Three network, so I have tried putting both SIMS's in the OnePlus X at the same time and the same issue occurs in both SIM Slots. If I put a Vodafone SIM in as well as the Three SIM, the Vodafone SIM works absolutely fine, regardless of the SIM slot it goes in, but it maintains a signal each time. The problem isnt signal in the area as we have full signal in our house. If I put my wife's SIM into my LG G4 it works absolutely fine 100% of the time.
I've exported various catlogs/modem logs and they have absolutely no interest in assisting.
Community Build 1 it worked flawlessly, but Community Build 2 its not working again. Their recommended fix is to use the Community Build 1 for the forseable...
Can see this phone will be getting sold and replaced with something else.

Little Update to my problem:
I made some tests today, my charging problem still exists. It only charges in a specific position.. I guess I have to fix it on my own :/
Gesendet von iPhone mit Tapatalk