capacitive buttons not working. cant activate on screen navigation bar. - OnePlus 5 Questions & Answers

Hey Guys, im facing a strange problem.
My capacitive buttons stoped working but the fingerprint sensor works just fine. When I boot into TWRP the back button is working. I tryed to activate the on screen navigation but I can't because the slider for activating it is dark.
I was on the first android pie beta and dirty flashed Oos 9.0.1 but the problem still remains. I am now using the xda navigation gestures to control my device. But the gesture command for going back doesn't work.
I'm using latest blu_spark twrp with oxygen OS 9.0.1.
Tjanks in advance,
Bomsek

Did you ever find a solution?
weve got a OP5 on pie where the buttons dont work and we cant enable on screen for some reason.
stock un rooted OP5 on pie.

My friend has the same issue. He was playing in game mode and phone died. After restart no capasitive buttons and you cant turn on on screen buttons???!!?!?!
Cache is cleared and usual stuff tried.

Laapander said:
My friend has the same issue. He was playing in game mode and phone died. After restart no capasitive buttons and you cant turn on on screen buttons???!!?!?!
Cache is cleared and usual stuff tried.
Click to expand...
Click to collapse
Did this JUST happen to their phone?
looks like this might be an overall larger issue https://forums.oneplus.com/threads/...ing-on-screen-navbar-setting-disabled.979545/

Ashcunak said:
Did you ever find a solution?
weve got a OP5 on pie where the buttons dont work and we cant enable on screen for some reason.
stock un rooted OP5 on pie.
Click to expand...
Click to collapse
I found a solution for the problem. As a user in opforum said, you have to enter gaming mode with capacitive button lock activated. Then enter a game and pull down notifications. End gaming mode by taping on the notification.
Ashcunak said:
Did this JUST happen to their phone?
looks like this might be an overall larger issue https://forums.oneplus.com/threads/...ing-on-screen-navbar-setting-disabled.979545/
Click to expand...
Click to collapse
Thank you for the mention of the forum post. This brought me the solution.

Thank you for the solution mentioned on the forum! Worked for me. What a relief! I badly needed the capacitive buttons to work on this Monday morning.

I have found a possible solution for this..
Last night I was playing pubg on my device and i use Gaming Mode (Fnatic Mode) where my buttons are disabled.
As i was playing my battery died and went to sleep.
Next morning I charged my device and started normally my buttons were not working.
Just like everyone i panicked, searched articles and called few experts to know what to do.
After reading this thread itself, I started the game once again and switched off the gaming mode when Pubg starts and everything started to work smooth.
Its a small bug but a bug.
To conclude, the phone is in Gaming mode & you need to start playing a game where you can switch off the gaming mode and it should work for you

Related

always switching to Landscape...

I have calibrated the G sensor over and over again, but when i am texting it will jump to landscape mode and will not go back to portrait no matter what I do..
are you using a custom rom or texting program?
Just as it came from the shop thanks
hmm. does this only happen when you are texting and are you able to return to portrait mode upon exit of texting or is the phone permanently stuck in landscape.
It seems to have cured itself I let it totally run down, and then recharged it fully and everything back to normal... Other things were happening as well the phone would get quite warm, and the Volume during a call was loud with no control. and the Home screen button did not work, Thanks for your interest. May do a factory reset still.
ralphMcC said:
It seems to have cured itself I let it totally run down, and then recharged it fully and everything back to normal... Other things were happening as well the phone would get quite warm, and the Volume during a call was loud with no control. and the Home screen button did not work, Thanks for your interest. May do a factory reset still.
Click to expand...
Click to collapse
I had exactly the same issues as you. I did not have a custom ROM, just the default HTC one, latest version. For me, the problems (landscape mode for texting, device freezing, no volume control, ...) began after having installed Co0kie Home Tab Editor v1.8.5.1. Uninstalling the software didn't solve the problem, so I just flashed my rom...

Screen Freeze

Hello, I am experiencing a new problem since the 2 last updates ( last one was 12.1-YOG4PAS3AJ ) as the screen freezes randomly. Mostly when receiving a call which is very annoying as you cannot answer. So I have to reboot the phone 3 to 4 times a day. I am now thinking about switching to ZUI as I use the phone as my daily driver.
Anyone experiencing a similar case?
i encounter this when you change adaptive brightness.
Ok thanks, I put it to automatic to see if the bug stops
Screen freeze
I just bought this phone yesterday and I also have same update and the screen goes off and comes on while taking calls and ending calls.
Any solution for this problem? I face this problem even when i turned off adaptive brightness
@Glops4 Do you find a solution for the problem?
nimmur2000 said:
@Glops4 Do you find a solution for the problem?
Click to expand...
Click to collapse
I just did as you suggested, it is now working fine. I guess the bug still exists.
i have the same problem :'( ,, sometimes phone doesnt wake up from sleep , and sometimes after a call the touch stops working but buttons work .
Any solution or work around? Did you use any short key for long press of home/back button? I felt whenever i use lock screen as a option when i long press home/back button, i am hitting this issue. Please confirm @hwoarang626 & @Glops4.
I tried the long press home for screen off.. But i dont encounter tbe issue... I only get it some times after a call
My system details
Mine was doing the same thing, I am up to 12.1-YOG4PAS3OH, that update solved the problem.
Edit: hwoarang626 looks like you are still having the problem?
it happened 2wice then i enabled adaptive brightness and stopped using double tap 2 wake and it didnt happen again .
After last update I cant use fingerprints capasitive button as back button. I couldnt find any settings. Please help me. Thanks
I have left the buttons default, and do not use the 2 tap to wake screen.
The settings I use are Adaptative Brightness on and LiveDisplay off. Never had a screen freeze since.
And long press back button didn't help either.
ZUK Z1 screen hanging when call comes
I am also facing same issue as you people mentioned
Screen Hanging when calls comes !
Pls suggest how to fix this problem ?
The same proplem
Hello,
I have also got the same problem with freezing the screen.
I can't say on wich time it will happen. It happend radomly.
Currently my version of android is:
Cyanogen OS: 12.1-YOG4PAS3OH
Kernel: 3.4.0-Cyanogenmod-gef06bf8 (build date 28 of october 2015)
I have got this mobile for a week now, didn't tweak with this device.
Does somebody fix this problem?
With kind regards,
Paul
ZUK_USER said:
I am also facing same issue as you people mentioned
Screen Hanging when calls comes !
Pls suggest how to fix this problem ?
Click to expand...
Click to collapse
are you still facing the same problem?
screen freezes during/after call !!
did you solve this problem?
i too have posted the same problem here ..
any suggestions?

Cannot unlocked ZUK Z1 after ending call with screen off

Hello all,
I've been using ZUK Z1 for just about a week now and everything was fine until a couple of days ago when I could not unlock the phone after a call - the power button and the home button turned the screen on for a split of a second and then the screen went off again without reacting to any taps. I had to restart the phone by pressing the power button + the volume down button. I tried to reproduce the issue, but did not succeed.
Yesterday, I had the same issue twice and then I finally got it how to reproduce the problem The main condition seems to be ending the call when the screen is off. That can be achieved by holding the phone close to your ear when the call it ended by the other party or ending the call by pressing the power button (you need to turn on that setting beforehand) again while holding the phone close to your ear.
Another guy on another forum wrote that had experienced the same issue once and yet another guy mentioned that there was such an issue with Cyanogen on OnePlusOne, but it was fixed in one of the updates.
I'm currently on 12.1-YOG4PAS3OH and I'm not sure whether it is a Cyanogen issue alone or an issue caused by interaction of Cyanogen and some of the applications installed. I'm inclined to believe that it's the latter, otherwise there would be a lot of people who ran into the issue.
This weekend, if time permits, I'm going to try uninstalling the applications one by one to find out whether any of them contribute the issue, but maybe some of you have already done some investigation or know how fix the issue. I would appreciate your input.
Thanks.
Hi there, i am facing the same issue since two days now
First i am unable to come up with the physical home button issue and now there is this new issue. The phone does not respond after a call and the screen remains off and does not respond to any touch (double tap) or even the power button and home button pressed. I had to take the mobile into the recovery mode via home buttons power button and volume rockers. Is there any possibility of this getting fixed. I think i made a huge mistake purchasing this phone.. Slowly getting into problems one by one.. First the physical home button issue then this screen off issue. Checking for updates daily but seems like ZUK officials and Cyanogen are sleeping! Highly disappointed!!!!
In the meantime, I uninstalled most of the applications and the issue was still there Then I tried to play with different settings and it seems I have nailed it. After disabling turning on the screen by double tap (I'm not sure how the setting reads in English, I'm using the Russian interface), I cannot longer reproduce the issue.
Sydarij, could you, please, check whether the setting is on in your case and, if it is, turn it off and try to reproduce the issue with the screen?
ingtrans said:
In the meantime, I uninstalled most of the applications and the issue was still there Then I tried to play with different settings and it seems I have nailed it. After disabling turning on the screen by double tap (I'm not sure how the setting reads in English, I'm using the Russian interface), I cannot longer reproduce the issue.
Sydarij, could you, please, check whether the setting is on in your case and, if it is, turn it off and try to reproduce the issue with the screen?
Click to expand...
Click to collapse
Do you mean after turning off the tap to wake option on your ZUK, you are no longer facing such issue?
Sydarij said:
Do you mean after turning off the tap to wake option on your ZUK, you are no longer facing such issue?
Click to expand...
Click to collapse
Yes, that's what it seems. With the option turned on I could reproduce the issue (just 1 or 2 tries were needed), while with the option turned off I could not reproduce the issue at all.
ingtrans said:
Yes, that's what it seems. With the option turned on I could reproduce the issue (just 1 or 2 tries were needed), while with the option turned off I could not reproduce the issue at all.
Click to expand...
Click to collapse
After turning off this feature, the device unlocks by itself without me waking it up. Turning the feature off doesn't seem to help buddy!
Sydarij said:
After turning off this feature, the device unlocks by itself without me waking it up. Turning the feature off doesn't seem to help buddy!
Click to expand...
Click to collapse
This seems to be a different problem. How the option for preventing accidental wake-up is set? (It's just below the double tap option. )
In any case, one owner on another forum complained about the accidental wake-up issue despite the setting was on, but he meddled with the firmware before that...
ingtrans said:
This seems to be a different problem. How the option for preventing accidental wake-up is set? (It's just below the double tap option. )
In any case, one owner on another forum complained about the accidental wake-up issue despite the setting was on, but he meddled with the firmware before that...
Click to expand...
Click to collapse
Yes, the accidental wake up is set yet the issue cannot be resolved. Any other way you can resolve this and prevent the issue from reproducing? In my opinion, ZUK and Cyanogen officials are asleep after launching their new flagship. Dont see any updates coming from them since last 2 months. highly disappointed with this!
Sydarij said:
Any other way you can resolve this and prevent the issue from reproducing?
Click to expand...
Click to collapse
No idea. The solution I found seems to work well for me, at least I have not had any issues since I applied it.
Please turn on adaptive brightness. Issue will be resolved
ingtrans said:
Hello all,
I've been using ZUK Z1 for just about a week now and everything was fine until a couple of days ago when I could not unlock the phone after a call - the power button and the home button turned the screen on for a split of a second and then the screen went off again without reacting to any taps. I had to restart the phone by pressing the power button + the volume down button. I tried to reproduce the issue, but did not succeed.
Yesterday, I had the same issue twice and then I finally got it how to reproduce the problem The main condition seems to be ending the call when the screen is off. That can be achieved by holding the phone close to your ear when the call it ended by the other party or ending the call by pressing the power button (you need to turn on that setting beforehand) again while holding the phone close to your ear.
Another guy on another forum wrote that had experienced the same issue once and yet another guy mentioned that there was such an issue with Cyanogen on OnePlusOne, but it was fixed in one of the updates.
I'm currently on 12.1-YOG4PAS3OH and I'm not sure whether it is a Cyanogen issue alone or an issue caused by interaction of Cyanogen and some of the applications installed. I'm inclined to believe that it's the latter, otherwise there would be a lot of people who ran into the issue.
This weekend, if time permits, I'm going to try uninstalling the applications one by one to find out whether any of them contribute the issue, but maybe some of you have already done some investigation or know how fix the issue. I would appreciate your input.
Thanks.
Click to expand...
Click to collapse
Hi! I'm facing the same issue for the last 3 days. I felt everytime there is any moisture of sweat on the ear piece the phone hangs and doesn't get unlocked.
Will try shutting the double tap options. Hope it works! This is the first time I've brought anything in the launch sale without reading reviews. Hope I don't regret this.
sir when call come rintone accor but calling display doesn,t show
when i press phone icon in menu then it shows
phone is lenovo zuk z1
screen freezes during/after call !!
did you solve this problem?
i too have posted the same problem here ..
any sugesstions?
i am facing a black screen while calling and receiving calls on my zuk z1 .. any solution? and where do i find the proximity setting in my settings?

Home button problem

I have a problem with my S8. After locking my phone it randomly vibrates and turns screen back on asking to unlock (enter passcode or scan fingerprint). Sometimes this happens right after locking and other times after 5 seconds when my phone is already placed on the table. When I unlock the phone there is no notification. I can't seem to find out whats causing this. This is not always (but most of the time) happening though, its really random.
Checked internet. Checked Reddit. No apps enabled in accessibility. Smart Alert disabled.
Its driving me nuts, please help out.
EDIT: When removing passcode the phone unlocks itself to the lockscreen. Just happened after 15 seconds when laying flat on the table. Should I leave my house??? haha
EDIT2: Seems like the homebutton is registering presses. When 'Unlock with homebutton' is on it go's straight to the homescreen when above happens and when its off it turns on and just shows lockscreen. Really strange..
Seems you got faulty unit, ask to return.
kornelius1982 said:
Seems you got faulty unit, ask to return.
Click to expand...
Click to collapse
Don't think so because it only happens when the phone is locked. When the phone is unlocked it behaves normal..
Thanks for the suggestion though
Reflxxx said:
Don't think so because it only happens when the phone is locked. When the phone is unlocked it behaves normal..
Thanks for the suggestion though
Click to expand...
Click to collapse
Actually, this is a HUGE issue IMO and abnormal behavior of the phone, which is subjet to return.
You should be straightforward in your decision or get used to the issue.
kornelius1982 said:
Actually, this is a HUGE issue IMO and abnormal behavior of the phone, which is subjet to return.
You should be straightforward in your decision or get used to the issue.
Click to expand...
Click to collapse
I'm tryning to say that I don't think this is a hardware issue because than it would be all the time, must be software related but can't seem to find out whats causing this.
kornelius1982 said:
Actually, this is a HUGE issue IMO and abnormal behavior of the phone, which is subjet to return.
You should be straightforward in your decision or get used to the issue.
Click to expand...
Click to collapse
F*CK, I think I found it. I disabled AOD, with it enabled I don't seem to have this issue.. :/
S8 Unlock problem
Im having the same problem. I unlock using the pressure sensitive home button. After locking and unlocking 3 to 4 times the home button does not respond "only on the aod screen". Then suddenly it unlocks and when I lock the screen again the phone vibrates and unlocks the screen itself
Plz help me out
I'm having the same problem. Sensitivity changes randomly. Sometimes it doesn't seem to recognize presses and sometimes it recognizes them even when I'm not touching that area. All this happens when screen is locked. AOD disabled. Sensitivity to 2 (close to very sensitive)
I have the same issue .. AOD and the rest are off! Case was taken off also. What's going on !? I don't now what to do with this... ? Mayby the best option is to change it for iphone? ;((((
Having exactly the same, however samsung technician was unable to replicate it for a whole day and they sent it back to me without any repair... Swap is also not an option as samsung will test phone on their side anyway and in case it's "good" they will send back same unit.
Issue is really random and sometimes it doesn't occure for over an hour. Then it starts vibrating and waking up after touching screen in top or middle area couple of times (screen off, AOD off, no case, no screen protector), multiple vibrations after pressing "home" button or delayed vibration.
Other reports are on reddit (pm me for link) or different xda thread forum.xda-developers.com/galaxy-s8/help/hard-press-home-issue-t3597004/page4
Anyone able to record his issue to compare with others?
Same problem here....the hard press home button don't work sometimes and vibrate 3 or 4 time after press the button. I think is hardware problem, i have reflash the firmware with odin but no lock.
Inviato dal mio NX531J utilizzando Tapatalk
Samsung reflashed and calibrated screen on my S8 and its still the same.
Ollve said:
Samsung reflashed and calibrated screen on my S8 and its still the same.
Click to expand...
Click to collapse
Did you send the phone to Samsung assistance? And does the same problem? [emoji21]
Inviato dal mio NX531J utilizzando Tapatalk
I went to Samsung Premium Service and left my S8 (Exynos one) for 2 working days.
Sometimes when I press home button it vibrates once or with significant delay and then when you touch screen anywhere else (top, middle, edges) it vibrates again and wakes screen up. It looks like it cannot register/release pressure sensor correctly. Since they were not able to replicate this error they decided not to touch hardware at all, therefore just reflashed it and calibrated.
I'm getting this 2 or 3 times this every 15min, but it's hard to record, because when I start recording it's already working properly... Have you managed to record your issue to compare with other users having similar symptoms?
The same problem with my phone....unfortunately i don't have any record of issue. I think is a touchscreen problem
Inviato dal mio NX531J utilizzando Tapatalk
My pressure sensitive home button has a mind of its own like it works or sometimes doesn't register as a press then sometimes when I try press harder or softer it goes mad and registers lots of presses. Sometimes it just works properly though. Should I return it quick or is it just normal if the screen has to be cleaned or something?
I have same problem, i owe factory unlocked s8 created for caucasus region. my home button makes me crazy, even now when i was writing this, just picked my s8, i pressed hard on home button, on the screen off (I've enabled always on display) and no kind of vibration, than touched back button and it vibrated. So sometimes it vibrates 3-4 times when i hard press only one time, sometimes it's giving me very late vibration, sometimes i also think that i get notification and nothing is there. yesterday it gave me two vibration, during facebook scroll. i'm a big fan of samsung but, this s8 has too many hidden problems, bugs and luggs.
isn't it possible guys that in the next software update it will be solved?
Same problem here. I think there is another thread with this issue btw?
It could very well be a widespread issue but a lot of people might not even be aware of it because not everybody's using hard press preferring other ways to unlock/wake the phone.
Same problem
th.android said:
Same problem here. I think there is another thread with this issue btw?
It could very well be a widespread issue but a lot of people might not even be aware of it because not everybody's using hard press preferring other ways to unlock/wake the phone.
Click to expand...
Click to collapse
Me too ,its happend just wgen the phone is locked, when i hard press home button sometimes it gave me little vibration and when relased the correct vibration or other times it gave me 4 vibration.
It could be software broblem because when the phone is unlocked doesent happend and
too many people here have this problem
U won't find out when it will miss vibration or any other bug or lugg. I'm testing and testing, even i pushing home button half an hour without resting and there were no kind of bug. I think that, than when there is no too much free ram and also when phone is hot, also U have many apps minimized and u lock the screen. And at once u push hard on home button. It will fail vibration and if you observe during screen unlock, animation will stuck. It's opening bit-by-bit. Looks like very low FPS. So this 3d touch failure makes phone work luggy.
P.S. sometimes phone is cold, with much free ram and same happens((.
Also when phone is locked for long time. When you press hard on home button on screen off (with always on display) it will miss the first pushing.
Sometimes if it fails vibration, it continues doing this for minutes, even phone restart will not solve the problem.
There is something wrong. This phone has ram managment problem, there is something strange. This device is a real rocket but it isn't well optimized.
I hope Samsung will fix this bugs in the next software update, otherwise i think i will go to iOS. Just i need smooth animations, smooth app open/close, without stucking. Without luggy, without bugs.
Whith this problems this really fantastic devise is nothing.
P.S. i'm a big fan of samsung. Have had many iphone, and thinking to return there.
Sorry for my english.

!!HELP!! Hardware buttons not working.

I am facing this problem since tomorrow in my oneplus 5, after using my device for some time my navigation keys doesn't work anymore. I have to use software nav buttons to navigate accross system and the home button only functions when i require to input my finger print(like unlocking device or in app locker).
After doing a reboot the navigation keys function properly but after sometime the problem again starts.
!!None of the hardware buttons are working(navigation keys, volume buttons), except the power button and alwrt slider if that counts!!
The keypad test(in the list of factory tests in*#808#) was past, as i have mentioned after reboot everything works fine. The problem appears after the device hasn't been used for some time. Then if i do keypad teat on pressing navigation and volume buttons nothing happens, same happens for powwr button too although it works fine. Alert slider passes the test and works perfectly too.
!!No the phone hasn't got any physical or water damage.!!
My best guess is that i was playing with some settings action in secure settings plug in for tasker that might have caused this but i don't know which one caused this as i was playing with settings related with display and sound. See if this is any help.
Yesterday night i rebooted and everything was working fine and i locked the phone and slept. In morning my battery was below 10% and battery saver mode was activated. When i tried to use everything was working fine untill I plugged the phone in and the hardware buttons stopped working then after charging i tried to enable battery saver mode to see if the buttons work again but they didn't.
Please help with this and i have done cache cleaning please post something useful.
Factory Reset/Clean Install. This is the only advice that makes any sense.
Is there any way to just reset settings valuew to default without losing any data.
@srmahunt said:
Is there any way to just reset settings valuew to default without losing any data.
Click to expand...
Click to collapse
You can try to just dirty flash the rom within twrp. But I recommend to make backups before.
Wel, the issue was with auto input intercepting my buttons input, on disabling that everything is fine.
Sent from my OnePlus 5 using XDA Labs
@srmahunt said:
Wel, the issue was with auto input intercepting my buttons input, on disabling that everything is fine.
Click to expand...
Click to collapse
What do you mean by "auto input"? Are you referring to the "Autofill service" option?
jekyll530 said:
What do you mean by "auto input"? Are you referring to the "Autofill service" option?
Click to expand...
Click to collapse
Its a tasker plugin, google it.
Sent from my OnePlus 5 using XDA Labs
@srmahunt said:
Its a tasker plugin, google it.
Sent from my OnePlus 5 using XDA Labs
Click to expand...
Click to collapse
if your issue comes back it might be part of a larger problem others are having https://forums.oneplus.com/threads/...ing-on-screen-navbar-setting-disabled.979545/

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