My xperia x compact is broken. The only thing that sometimes works is the red notification light when I connect it to the stream.
Previously, a software repair had been carried out with xperia companion. this broke off at the end with an error message. nothing works since then.
That's why I want to return the smartphone to amazon as a guarantee case, but I'm worried about the privacy. have all the data been overwritten by the attempted software repair? Or may my data be read out? How safe do you think amazon's privacy policy is for such a case?
I've take it you've tried flashing the phone using Xperia companion, right? I seem to remember it's described as software repair or software restore,and if I'm correct it requires holding the volume down key as the shut down phone is connected to the USB cable. It sounds however, as if this is what you've already tried.
Related
Hello.
I was happily updating my I-mate JasJar (aka HTC Universal (I think)) when i accidently bumped a book off my desk. horribly the book hit the USB cable at the front of the compuer and this was enough to dislodge and it disconnected from the computer. Now it wont turn on. I cannot enter bootloader mode or do anything with it. When it is plugged into power,the blue led flashes fast, and the red led flashes slower, and thats it. Nothing appears on screen. My computer cant detect anything is plugged in at all.
Any chance of fixing myself, or do i need to send it off to one of those repair place. If i need it professionally repaired, roughly how much do you think it would cost?
google turned up nothing useful
Thanks
Alexandertnt said:
Hello.
I was happily updating my I-mate JasJar (aka HTC Universal (I think)) when i accidently bumped a book off my desk. horribly the book hit the USB cable at the front of the compuer and this was enough to dislodge and it disconnected from the computer. Now it wont turn on. I cannot enter bootloader mode or do anything with it. When it is plugged into power,the blue led flashes fast, and the red led flashes slower, and thats it. Nothing appears on screen. My computer cant detect anything is plugged in at all.
Any chance of fixing myself, or do i need to send it off to one of those repair place. If i need it professionally repaired, roughly how much do you think it would cost?
google turned up nothing useful
Thanks
Click to expand...
Click to collapse
Welcome to the forum
Read the Wiki
http://wiki.xda-developers.com/index.php?pagename=Uni_Stuck_Bootloader_Serial
Good luck,
Thanks for the reply. The phone displays nothing on the screen, and it is not detected by any computer at all. Not even as an unrecognised usb device. It does nothing at all other than those flashing lights that i described earlier. Also it only has those flashing lights when plugged into power, not when on battery.
Any other ideas on how to get it working again??
EDIT: Do i need a bootable sd card in the phone for anything to be displayed on the screen at all (when i do key combo)?
EDIT2: I noticed If i hold down the reset button for about 1 second, the red and blue leds light up for about 1 second, than the red led intensifies and the blue led goes out (this lasts for another second), than it goes back into its usual constant flashing. may be useful (i hope)
Hi sorry for double post but i figured i can only edit soo many times before it is more convienant just to make a new post.
I emailed teleplan for repaires, to see what would happen here is the email:
Based on your information provided, we believe the phone could be repaired. However, at this stage we are unable to provide the quote repair cost, as we need to conduct the assessment to the unit prior to find out the fault. The quotation of the repair cost will be provided after the assessment.
For non-warranty repair, the basic repair cost is $88.00 + freight cost of $16.50.
If the unit needs a part replacement, the repair cost would be $88.00 + $16.50 + part price.
The part price can be vary depending what kind of parts required in the repair.
Prior to proceed the quotation, there is an assessment fee of $66.00 that need to paid in advance. Then if you wish to proceed the repair, the assessment fee will be deducted from the total repair cost. If the quotation is rejected, an assessment fee is not refundable and the unit will be returned without repair.
Before sending the unit to Teleplan, we advise you to login to our portal (http://www.apac.teleplan-portal.com/imate/) for booking in the unit.
If you are a new user, you have to register using a valid email address, and detailed instructions on how to send your repair to Teleplan will be emailed to you. Please read these instructions before you create a new repair request.
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So unless there is some other method of un-bricking the thing, what do you think about this email?? and their website at: http://www.apac.teleplan-portal.com/imate/. When i clicked to register, it has badly placed checkboxes for the phone provider. The problem being that i got it second hand, completely unlocked without a hint of any provider.
What do you reccomend/think i should do/advice on self-unbricking ect ect?
Hey there guys
I thought I would start up this thread for those of us who have debranded there handsets to post any and all problems we have encountered after debranding so we can discuss them and hopefully find a way to solve one anothers problems.
I'd just like to stress though that this is not a thread for learning how to debrand, if you want to know that Follow these instructions
This is also not a thread for sorting out problems relating to not being able to debrand, there's a thread for that and it's loacated HERE
So with that out of the way, i've noticed that since debranding my clock doesn't stay synchronised with my network anymore which is odd. Anyone else experiencing these problems or any other problems?
Cheers
John
same problem with the clock, although not sure if it was like that before the debrand, its on manual now instead of auto update.
Guys my pc switched off while debranding, now stuck with a X10 which after the initial SE start-up screen only shows an exclamation mark (!) and does not boot or connect to pc companion or the update service anymore. The phone is initially recognized as a SE phone and pc companion instructs you to mount the sd card which is difficult when there is nothing but an X10 and ! image on the screen.
Use SEUS and connect using back button and inserting cable =).
The clock has nothing to do with debranding, at my stock Rom its the same in O2...
lollylost100 said:
Use SEUS and connect using back button and inserting cable =).
Click to expand...
Click to collapse
Doesn't connect here's what happens
Update Service - Connects after the above method but gives an error for internet connection something about 'unable to download your phone software'.
PC Companion - Shows as detected SE phone and states 'Drag status bar downward, tap usb connected, tap mount....'. However when you can only see an image of the X10 with a triangle with an "!" in it, your left with nothing to drag down or click.
While trying my luck with different combination of hard buttons found one combination (back button, camera button, power button, volume buttons...) which prompts to Installing SE ROM... on the status bar on my pc, tring to figure out which combo did that.
Don't want to take the phone to the local SE dealer even though it's under warranty as the service centre takes between 14 days to a month even on basic problems.
Off-topic does anyone where I can get an original white Xperia X10 housing, my local SE dealer has been posting full page ads for the phone in the local paper but will have no parts available till end May.
Rgds.
Keep trying with SEUS, the problem your having with that is down to there servers, not your phone. If you keep trying you'll eventually get through.
As for the white housing, I know for a fact Ebay has some authentic white housing for about $50 I think and it comes with the necessary toolshed for the job. Fair warning though you will lose you warranty if you open your device up.
Sent from my X10i using the XDA mobile application powered by Tapatalk
Veeger said:
Keep trying with SEUS, the problem your having with that is down to there servers, not your phone. If you keep trying you'll eventually get through.
As for the white housing, I know for a fact Ebay has some authentic white housing for about $50 I think and it comes with the necessary toolshed for the job. Fair warning though you will lose you warranty if you open your device up.
Sent from my X10i using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
Tried over 30 times over 2 days same as above unable to download, I think it has more to do than servers being busy.
The housing is to be handed over to the local SE dealer to fit, as they won't have the housing or any other parts till end of May.
Is there any other way to recover my phone without taking it to the dealer, I bought it on launch date here, reason for debranding was to get Android market with is not allowed in this region by the Telecom Regulatory Authority, so all Android phones for the market have the app missing. We can buy grey market phones (meant for other regions about USD 100 cheaper but no warranty), for a phone which almost cost me USD 850 that did not make much sense.
Full page ads daily in the local papers now for almost a month must cost the dealers quite a lot, wish they invested that kind of money on customer service (by bringing parts for the phone before they launch it). If this was a Nokia, the dealer promises a 2 day service and repair or replacement here, well so much for the warranty.
Rgds,
Ali
Weirdly, the timings reflecting in my FB, twitter posts actually synchronised after debranding. Previously, it reflected as weird timings.
For e.g. if I had posted something, instead of showing 0 mins ago, it shows -23hours or 1890mins ago.
After debranding, all the time issues have been resolved.
Guys my pc switched off while debranding.../QUOTE]
Try it, it will work with SEUS. Try the original files from your backup, not the .16 files! Then it shoul update!
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wertzius said:
Guys my pc switched off while debranding.../QUOTE]
Try it, it will work with SEUS. Try the original files from your backup, not the .16 files! Then it shoul update!
Click to expand...
Click to collapse
Tried with the original files still no luck, SEUS simply tells me I have the latest firmware, is there anything I'm missing - just want to get my phone back out of this limbo state, even if I can't have Android market.
Rgds,
Ali
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Click to collapse
A friend of mine bought an S5 off eBay and, 2 days later, dropped it from the height of less than 2 feet, in its lifeproof case. The screen stopped turning on. The capactive buttons still work and you can hear audio feedback (even somehow managed to enable talkback that won't shut up) but you can't see anything. No dice getting into recovery or fastboot. Of course, the device is unrooted and untampered with, to the best of my knowledge. She took it to the Samsung Store and they hooked it up to a computer and did something which made the screen work again, so she factory reset it, but then apparently touching the corners of the screen made it go yellow. She restarted the phone and the blank screen persisted.
I have zero experience with Samsungs so I decided to play with this thing till she manages to return it. Updated to Lollipop (via Kies3), nothing. I even tried to take screenshots to view on the computer and navigate that way but it wouldn't take screenshots. My plan was to enable debugging and take it from there, but obviously I'm unable to do that. I looked into screenmirroring but the best bet seems to be Samsung's own SideSync utility, but that requires the Android app to be installed phone-side, which is obviously impossible at the moment.
Any suggestions welcome. Best case scenario I obviously hope to be able to fix the phone myself, but if not, then at least familiarize myself with this scenario if all else fails (tinkerholic. Also I refuse to be out-teched by a Samsung Store employee). I've heard of Z3X and NsPro but I obviously don't plan to invest in their hardware. However I am confident that there has to be an adb solution of sorts, so my first challenge is to enable USB debugging.
If she's registered her Google (playstore) account details on the device, then she can visit playstore through a pc and when she installs an app via pc it will get installed to the device.......
At least, that certainly used to be the case, as in the past, I've done just that...
http://i.imgur.com/rVnFwJM.jpg
So, I have a Canadian Bell Xperia Z5 and its usually one of the last phones to get the newest updates from Sony. So I used flashtool and had it running the Russian firmware for months. When I got the newest 32.2.A.5.11 update, my fingerprint started coming up with the not available error about half the time. I found a reboot would let it work again for a while. Until I rebooted one time and it all signs of the fingerprint reader disappeared. Not even listed under security in settings. So, I factory reset, still no. Flashed back to Bell's 32.2.A.0.305. Still no fingerprint reader. So, I call Sony Mobile Canada. I explain what happened, leaving out my flashtool use and just told them I tried re-flashing with the Sony software and tried a factory reset. He put me on hold for about 10 minutes and came back and told me my warranty was void because I was using a Russian firmware. The Bell version of this phone does not allow bootloader unlock. How would installing factory Sony software break my phone, even if it is from a different country. Nothing he could do.
If anyone has any experience with getting something like this covered, please let me know how and if possible who took care of it. I'm ready to throw this phone in the garbage and call Sony out on any social media platform I can find. Any help/ideas would be appreciated.
I would call again, flashing new firmware from sony shouldnt void your warranty, except maybe for your region. do you have warranty paper? check what is says there what could void warranty.
if you bought from your carrier Z5 i would sent to them the device and let them sent to sony.
i had problem with power button with my z5, it becomes unusable recently so i went to my carrier and give them my phone for repair. they told me the problem is fixed so i just have to pick it up later today.
good luck.
Tapatalk
Hello, in August 2017 I bought a cell phone LG G6. The cell phone works fine and in August 2018 I got an update for Android 8 (Urao). About a week ago, the fingerprint sensor stopped working. Every time I put my finger there is a message that you can not use the sensor and try to re-activate the cell phone. I tried to activate and after all this option to set the fingerprint does not appear in the settings of the device. I tried to turn on and off and did not help. I did a test by checking the hardware of the cell phone in the smart doctor and with the fingerprint sensor written "No response, contact the service center" . I tried to wipe cache and hardware reset and other reset. What can be done to fix this? Thanks in advance
I'm trying to figure out if it's related, but my LG G6 H872 (T-Mobile US) has been having the same issue. I'm on the latest build, software version 20d, security patch level August 2018. I'm fairly certain the problem wasn't present before I got the update, but if it was, it definitely got worse. Once in a while the fingerprint options will reappear in my Lock & Security > Biometrics settings, but when it's not working "Face Recofnition" is the only option listed. I'm supposed to have a second year of warranty coverage on hardware failures direct from LG so I'm thinking of filing a claim, but I wanted to sniff around first to see if this is an issue affecting others. I'd hate to get a refurbished replacement handset just to find out this is a software issue affecting everyone.
I got the 20e / October security patch update earlier this week and it didn't seem to fix the problem, however, I've found that powering off the phone for a minute may re-enable the fingerprint reader. I've tried the power-off & restart option multiple times and it doesn't work. At the moment mine is working, and it's been working for about eight hours straight. We'll see if it flakes out again.
Flaked out again, but eventually got it to come back on. Between leaving it off for a while and thoroughly cleaning the sensor something is making it come online again, if only temporarily. I have a theory that it's something about the heat of charging that's causing the issue. I only use the stock LG charger it came with as well as a generic unbranded fast wireless charger. I definitely remember the fingerprint reader error message beginning to appear a few times having just removed it from the wireless charger.
Just in case anyone at all is following this saga, I've decided to send my phone in for service under LG's second year promise warranty program. They asked me to try a factory reset and that didn't help. Then they asked me to send in photos of the front and back of my phone before approving my claim and providing a prepaid shipping label.
This what I did.
Hold the power button until it vibrates and let go.
Do it until the fingerprint error disappears.
Had the same problem, fingerprint worked sometimes, sometimes not.
Mostly it stopped working when it got warm.
After Factory Reset, the option was completely gone in the settings menu.
So I sent it in for repair, today I got it back and now it works again
They replaced the battery cover/back cover and did an software update.
Hi, I'm having the same problem with my LG G6 (H870, V30a-EUR-XX).
I tend to think its link to overheating as proposed by Technosquiq. Do you use a cover on your phone that could have induced a heat build-up?
I either get an bad detection (which can be solved by recording multiple fingerprints for the same finger) or I get two different errors (either "fingerprint not available" or "contact technical support", or something similar: my phone is in French).
Delan_ said:
Hi, I'm having the same problem with my LG G6 (H870, V30a-EUR-XX).
I tend to think its link to overheating as proposed by Technosquiq. Do you use a cover on your phone that could have induced a heat build-up?
I either get an bad detection (which can be solved by recording multiple fingerprints for the same finger) or I get two different errors (either "fingerprint not available" or "contact technical support", or something similar: my phone is in French).
Click to expand...
Click to collapse
I sold my G6 for a V30 few weeks ago, but when I did have fingerprint problems, it's VERY simple to do.
Ebay = brand new fingerprint button and cable..
Heat gun or hair drier etc
easy - and i am useless at ANYTHING ...but i did it nooo problem.
https://www.ifixit.com/Guide/LG+G6+Rear+Glass+Replacement/92054
Matt